rvezy.com

Customer reviews for rvezy.com

4.5 / 5 1

Calculated from 1388 reviews obtained over the last 12 months

10259 reviews since 29/08/2018

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Information rvezy.com

  • Company

    RVezy

  • Description

    RVezy is North America’s top rated RV rental marketplace, providing outdoor enthusiasts with a safe and affordable way to rent unique and authentic RVs from private owners. As an owner first platform, RVezy has empowered thousands of RV entrepreneurs to share their passion and earn additional income when their RVs are not in use. With comprehensive insurance coverage, 24/7 roadside assistance, an easy-to-use app, and best-in-class support, RVezy is the easiest and most secure way to rent an RV.

  • Address

    245 Cooper St Suite 600 K2P 0G2 Ottawa

  • Website

    https://www.rvezy.com

  • Category

    Travel and tourism

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Customer reviews

  • 5 / 5 1
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    Super easy experience! App is very user friendly and our booking was seem less! Would absolutely use RVezy again!

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  • 5 / 5 1
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    The site was easy to navigate, information was clearly presented. I had a bit of trouble with the technology side but the support team was able to walk me through no problem.

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  • 4 / 5 1
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    Easy to deal with.

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  • 4 / 5 1
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    RVezy provides a very valuable resource for anyone seeking to rent an RV. I did, however, find the process and the interface to be not very intuitive. I would certainly use the app again having learned some of its intricacies.

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  • 4 / 5 1
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    The whole process went very well. Overall I am pleased. The only issue that I had was the identity verification system. It seemed “glitchy” and I had to go through the process several times before I was successful

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  • 5 / 5 1
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    It was seamless rental. Good communication via the App. Vehicle was nice and I very good condition.

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  • 5 / 5 1
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    Great service !

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  • 5 / 5 1
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    This site helped me out a lot and quick responses from customer service when needed.

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  • 1 / 5 1
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    They took my money fast and then completely screwed up the verification process. The algorithm would NOT work to verify and my credit card got charged fraud charges almost immediately. They would not allow cancellation without keeping $500. I finally got through to a live person who also had difficulty with verification. Find some other way, don't give these scammers your ID. I'm still waiting for my deposit back since my trip last week.

    Review of , following an experience of by

    Answer by rvezy.com
    Flag

    Hi Timothy, we are truly sorry about your difficult experience with our verification process. Please reach out to https://help.rvezy.com/hc/en-us/requests/new with your contact information so that we have the opportunity to gather the information needed to further assist you. We value our customers and stand behind our work and would like the opportunity to make things right for you. We look forward to hearing from you.

  • 5 / 5 1
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    Simple et efficace

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  • 5 / 5 1
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    Excellent service and great experience. Thanks Sophie, our puppy is excited to come on an adventure with us 😊

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  • 1 / 5 1
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    Will never use this site again after owner added an extra 168 dollars.

    Review of , following an experience of by

    Answer by rvezy.com
    Flag

    Hi Paul, we are truly sorry about your recent rental experience. Please reach out to https://help.rvezy.com/hc/en-us/requests/new with your contact information so that we have the opportunity to gather the information needed to further assist you. We value our customers and stand behind our work and would like the opportunity to make things right for you. We look forward to speaking with you and working towards earning back your business.

  • 4 / 5 1
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    Fgttgdg

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  • 5 / 5 1
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    gr8!

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  • 5 / 5 1
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    Love it

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  • 5 / 5 1
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    What a great site to be able to rent a MH and create some lasting memories. All sorts of trailers and motor homes that may fit the kind of vacation fun you are looking for.

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  • 5 / 5 1
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    Had a fantastic time. The Boring RV was very comfortable and had decent storage space under the bed. The hosts were incredibly friendly and provided a lot of small things that added up to a great trip!

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  • 5 / 5 1
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    Great experience. Make sure you read the description very carefully. Extra mileage charges and conditions. Easy to book! Will use again!

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  • 5 / 5 1
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    Everything was perfect...will recommend!

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  • 5 / 5 1
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    Everything was clear and well explained

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  • 5 / 5 1
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    Easy to use, great for saving vs using a RV rental co.

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  • 5 / 5 1
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    So easy to use and felt happy that we could trust renting through RVezy. Will do it again for sure

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  • 1 / 5 1
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    I had multiple issues with the booming process, especially the identity verification and adding a driver features. I had to contact customer service in order to get the situations handled. It wasn't the easiest process in my opinion. The actual pick, renting and returning went very smoothly.

    Review of , following an experience of by

    Answer by rvezy.com
    Flag

    Dear Sherilyn, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are constantly working on improving the identity verification process for our users. Please feel free to reach out to https://help.rvezy.com/hc/en-us/requests/new with any further comments, concerns, or suggestions.

  • 5 / 5 1
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    We had a great experience with RVezy. The website was easy to use and our all around RV rental was a breeze. Highly recommend !

    Review of , following an experience of by

  • 5 / 5 1
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    They delivered and set up for us, and picked up so we wouldn’t have to tow. Wonderful couple to work with. Camper was the perfect size for our family of five with extra room to spare. It was beautiful and super clean. Stocked with kitchen and cooking utensils, towels and blankets.ads our trip so easy!!

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  • 5 / 5 1
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    The app made the experience seamless.

    Review of , following an experience of by

  • 2 / 5 1
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    The RV booking was fine, but a $99 two night rental was nickel and dime up to $500. I’ll never do that again. I didn’t even use the bathroom, and left them with a full tank of gas in the generator that I rented for $50. The site fees are more than Airbnb. I could’ve stayed in a hotel cheaper.

    Review of , following an experience of by

    Answer by rvezy.com
    Flag

    Thank you Teresa for writing this review. We take pride in giving outstanding service and we’re saddened to see we missed the mark. Your detailed review will only make us better. Thank you for taking the time to share your experience with us.

    Answer by Teresa B
    Flag

    Nice “canned “ response

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  • 5 / 5 1
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    First time user. Great experience. When it said RVezy it was just that easy! I would recommend it to anyone. Thank you RVezy !

    Review of , following an experience of by

  • 5 / 5 1
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    After an initial hiccup where my first booking was cancelled by the RV owner, the replacement RV rental experience was great. Good communication with the owner and the check out/check in process was made simple by the app. I will definitely be using the site again.

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  • 5 / 5 1
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    Had a great experience

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  • 5 / 5 1
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    Everything worked well and we had a great Time.

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  • 3 / 5 1
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    The experience with RVeasy was okay. My biggest complaint is that they are not honest about the charges. I rented a camper that was supposedly $65 a night. Total cost was closer to $100 a night with all the extra fees, service charges, taxes, and convenience charges and so forth.

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  • 4 / 5 1
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    The site was easy to navigate and prompted reminders that were helpful for steps of the rental.

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  • 5 / 5 1
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    Easily searchable, messaging is good,

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  • 5 / 5 1
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    So easy to find an RV of our choice that was nearby.

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  • 5 / 5 1
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    I had a very good time in the RV I would do it again

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  • 5 / 5 1
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    Easy, fast, efficient

    Review of , following an experience of by

  • 5 / 5 1
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    RVezy was very helpful with our first time renting an RV. Timely answers to any concerns we had and our host was helpful and on time with delivery and pick up. We would rent from RVezy again in the future.

    Review of , following an experience of by

  • 4 / 5 1
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    The overall experience was good, but the website needs work. Even with the correct user name and password, it wouldn't let me log in.

    Review of , following an experience of by

  • 5 / 5 1
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    It was our first time renting an RV through RVezy. The process was very easy and everything went smoothly. The customer service after we returned the RV was excellent! Would definitely rent an RV again through RVezy and recommend it to my friends and family. We have made a lifetime memory with our kids! Thank you RVezy!

    Review of , following an experience of by

  • 5 / 5 1
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    It was great👍👍👍👍

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  • 5 / 5 1
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    Great simple and self explanatory

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  • 5 / 5 1
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    Great experience. Will definitely consider doing this again.

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  • 4 / 5 1
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    We had a great experience with RV. Only question was there was a change in the service fee that we were originally quoted.

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  • 5 / 5 1
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    It was a positive experience and would recommend it to anyone.

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  • 3 / 5 1
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    The app works well. The website does not work well, especially for verifying drivers. Driver verification should be done as an integral part of booking, not as separate step. Customer service via phone is AWFUL. Impossible to get through. No option for requesting call back. Though I didn’t experience problems with rental RV I have no confidence that I would have received help in a timely manner. Finally— and most irritating of all for me— requiring a review before refunding deposit smacks of extortion designed to inflate positive reviews. For all of these reasons, I would think very carefully before using RVEzy again or recommending it to others.

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  • 5 / 5 1
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    Such a great way to camp without owning an RV! We got a great unit last minute!

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  • 5 / 5 1
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    Simple and easy!! Great way to enjoy a getaway without having spend the big bucks on a trailer!

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  • 5 / 5 1
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    Everything was as expected adnd better. RV was clean and well equiped.

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  • 3 / 5 1
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    Very difficult to navigate the site!

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  • 1 / 5 1
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    The actual on-line process of renting a RV was good overall. However, future clients should be very cautious about the inflated level of high reviews given to the owner. Specifically, we rented this Trailer from the owner(Matthew) based on the positive reviews and his assurances via phone calls and emails that our rental would be care-free and a no-hassle vacation. Nothing could be further from the truth!! Future clients should have their RV's rentals guaranteed by the owner at time of pickup, that owners have done the promised PRE-Rental preparation and customer care as expected. In our situation, it wasn't discovered until we were already setup at our campsite, after dark, that they was NO running water available in the RV for use of Toilets, Showers, Cooking etc. Despite several calls to the owner to rectify this problem, his reply was to keep a pail of water beside the toilet to flush, and sorry if you won't be able to take a shower or run water to make morning coffee! After 6 days of waiting to get the defective pump replaced (many thanks to Max at RV ezy), we had 1.5 days left of our vacation to finally have water in our Trailer. The owner now has a new pump replaced due to our insurance paid ....not his expense. He also falsely advertised that a TV/DVD player was included...when it was not . And he also advertised a 20' Trailer, when in fact it was only 17'....so total deception...Rental clients beware of inflated reviews and unfufilled promises by RV owners. This long awaited vacation for my family and our friends was a total disappointment. The RV Ezy home office should be very concerned that your reputation is also being tarnished by these shady owners/renters.

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  • 5 / 5 1
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    Renting an RV is inherently tricky because accidents can happen while out in nature (or on the road). RV easy does everything possible to keep both sides safe by the way things are documented. We enjoyed our first rental and will be doing it again without a doubt!

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  • 5 / 5 1
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    It is simple to use and would suggest downloading the app. Makes things so easy to book and communicate with the owners of the RV’s

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  • 5 / 5 1
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    Easy to use. Love the texting feature to communicate with owner

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  • 5 / 5 1
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    I had a great experience. Everything went smoothly and it was an extremely easy process.

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  • 5 / 5 1
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    Lots of options and easy to book. I will use it again for sure.

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  • 5 / 5 1
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    Honestly, the coolest way to enjoy an RV without the responsibilities of owning one but still having all the fun!

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  • 5 / 5 1
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    Very simple to use

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  • 5 / 5 1
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    Had a great first experience. Would use this service again! What a wonderful option!

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  • 5 / 5 1
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    We found the renting process easy and straight forward, with no problems at all. It is Certainly a service we hope to take advantage of again.

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  • 5 / 5 1
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    Easy to book

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  • 5 / 5 1
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    Great first experience with rvezy!

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  • 5 / 5 1
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    Website is easy to navigate, and the whole process was very smooth from start to finish!

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  • 5 / 5 1
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    Booking with RVezy, was simple and quick.

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  • 5 / 5 1
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    RVezy was terrific ! The rental was super easy , questions were answered in a timely fashion . The lady Renee Blundon was wonderful . Trailer was delivered and pickup on time . A great experience overall . ****** ******

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  • 5 / 5 1
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    Very easy to book an RV. I was glad to have the insurance and the peace of mind knowing I was booking through a company and not just a random person. The owner of the RV was excellent to deal with.

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  • 5 / 5 1
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    RVezy.com is easy to navigate and book. I would recommend.

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  • 5 / 5 1
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    The owner was terrific she had everything in the rv we needed the trailer was in perfect shape everything worked she went above and beyond supplying goodies and a bottle of wine I would totally recommend renting from her again. Thanks

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  • 3 / 5 1
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    I see so much potential in this site; what a great way to share the love of the open road and make RV’ing more accessible. However, the site was difficult to navigate when searching for a trailer. My search options did not stay up. Luckily, the option for renters to be notified if a rentee was looking for something in their vicinity helped me find our trailer rental. Some standard expectations And possibly a guidebook for using the trailer/RV should be sent out either from RVezy or the rentees themselves, an option for rentees to easily adjust invoices for add-ons (this should not be the responsibility of the renter), and a space to agree on time of delivery/meeting etc made explicit in the renting process. Communication within the ap is great.

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  • 4 / 5 1
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    all are very good. Only thing not sure is when owner said they will waive some charges, I couldn’t find where I can adj the invoice and also confused about the insurance charges.

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  • 5 / 5 1
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    Excellente application je recommande

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  • 5 / 5 1
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    The site was straight forward and easy to navigate. I would recommend to anyone looking to rent an RV or Trailer.

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  • 5 / 5 1
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    As first timers I do think there was a learning curve. But our host was fantastic and helped walk us through everything. I would definitely do this again and it’s kind of opened up our eyes to RV life. Highly recommended.

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  • 4 / 5 1
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    Super easy! Didn't have any problems at all. Just wish the company would inspect the rental vehicles to make sure they are in good condition.

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  • 4 / 5 1
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    relatively easy website to navigate.

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  • 5 / 5 1
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    Excellent service, great communication and allowed me to book a wonderful vacation, hassle and stress free.

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  • 5 / 5 1
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    Simple process, all went well.

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  • 5 / 5 1
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    This was an easy transaction from booking - communication - to delivery. Will book through RVezy again if I don't but my own RV...Would be interested in listing for rent my own RV someday takes the hassle out of doing it on your own.

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  • 5 / 5 1
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    Easy rental

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  • 5 / 5 1
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    Everything went well, no issues! We were very happy!

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  • 5 / 5 1
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    "La Belle Balade" nous a fourni une roulotte de qualité, en très bon état, très propre et avec tous les équipements de sécurité. Nous avons fait un excellent voyage... c'était notre première expérience en camping.

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  • 5 / 5 1
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    All good!

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  • 4 / 5 1
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    Website was ok for booking and finding RVs to rent. The actual rental part was great. Quality trailer, great experience.

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  • 5 / 5 1
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    Navigation could be simpler but RV selection is great!

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Receiving and returning the trailer was easy . The trailer itself was very clean and well maintained. It really made our experience and our trip. We will definitely be renting again in the future.

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  • 5 / 5 1
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    Easy site to navigate and book through! Refunds on deposits were quick which was super nice! I would definitely book through this site again!

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  • 5 / 5 1
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    The rental experience via RVezy was easy and awesome. We had such a great weekend with our RV rental. We’ve been debating if we should buy a 5th wheel and because this experience was so good, we may delay that and keep renting this way.

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  • 5 / 5 1
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    Great experience all around!

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  • 5 / 5 1
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    Great to deal with and easy to use

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  • 5 / 5 1
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    Very efficient, no hiccups!

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  • 5 / 5 1
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    Excellent.

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  • 5 / 5 1
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    A simple process that leads to a great holiday!

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  • 5 / 5 1
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    Straight forward, easy to use

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  • 4 / 5 1
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    Overall the site is great. If you are navigating the website on a laptop it’s flawless. The app on the phone could use a little improvement. It misdirected me a few times when trying to reply to messages received from renters. The premise of this service is brilliant. We’ve already used it a second time to book a rental

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  • 5 / 5 1
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    Great experience. Highly recommend

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  • 5 / 5 1
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    I really enjoyed the experience. The couple we rented from was fantastic and the process and what you can find included with the rental is so much easier that the BIG rental companies. I would totally use RVezy again with out a doubt.

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  • 5 / 5 1
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    Easy, fast and great customer service would definitely rent from this site in the near future and make sure to purchase insurance !!

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  • 5 / 5 1
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    Great prices. Well worth it

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