Customer reviews

• 5 / 5 1

  

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  The quality of the windows and slider are excellent so far and the installers were professional and efficient. We had to have them come back to fix a seal around the frame and they did it very quickly with no questions asked.

  Review of 10/7/21, following an experience of 2/8/21 by KENYA C. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Order date is wrong,ordered 19 windows in the fall of 2020 November i think,i believe they actually came in and were installed in April, numerous issues and to this day order not complete,still have not signed off on job completion!

  Review of 10/7/21, following an experience of 4/13/21 by RICARDO W. *

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• 5 / 5 1

  

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  Good guys, got it done fast! Was a long overdue job.

  Review of 9/29/21, following an experience of 4/7/21 by OZELLA H. *

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• 5 / 5 1

  

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  I MADE A VERY GOOD CHOICE HAVING THEM INSTALLED. I NOW HAVE ALL RITE WINDOWS IN MY HOUSE. DRAFT FREE EASY TO PUT UP AND DOWN AND NO PROBLEM TILTING AND WASHING. MEN INSTALLERS WERE GREAT CLEANED UP AND NO MESS FOR ME.

  Review of 9/29/21, following an experience of 10/2/20 by BETTE H. *

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• 2 / 5 1

  

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  Just glad it's over!

  Review of 9/29/21, following an experience of 2/22/21 by REYMUNDO K. *

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• 2 / 5 1

  

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  Overpriced

  Review of 9/29/21, following an experience of 2/24/21 by YASMIN R. *

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• 1 / 5 1

  

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  I ordered a new front door with sidelights & there are multiple problems with the install & now I am again waiting for parts for another complete reinstall !

  Review of 9/29/21, following an experience of 2/19/21 by COY M. *

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• 3 / 5 1

  

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  Still haven't had one of my windows "fixed". It seems like each department doesn't speak with the other.

  Review of 9/29/21, following an experience of 4/17/21 by SVEN S. *

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• 3 / 5 1

  

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  Price ok, but seemed somewhat high on initial quote. Installation ok, they put handle on backwards and didnt remove all stickers. No biggie but one more thing to do.

  Review of 9/29/21, following an experience of 3/17/21 by AMPARO R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Quality of windows is "very high quality" & "very well made". Richly detailed with high quality low-E insulated glass encased in a real attractive insulated frame results in a "superior window" one can be proud to display in their home Price was a little high as one of the windows I purchased was a very small size 17"X28" which was the same price as the much larger 57"X38" windows that were installed. This came as a surprise as one would logically think that a window 1/2 the size should cost a little less, but that was not the case. Installation was fine as the installers had a lot of installation experience but could have paid a little more attention to "fine installation details" instead of focusing on finishing the job early & heading home as soon as possible. Overall, I really like the windows which add beautiful luminous light & a soft airy breeze to my kitchen area. Price was higher than I was expecting, but quality is superior to the standard windows available at the large consumer box stores. If price could be improved a little, I would replace the rest of the windows in my house with Rite Window products. Overall I am very happy with the result & would assign a "very good" 4 out of 5 star "honest consumer rating" for the window installation.

  Review of 9/29/21, following an experience of 4/8/21 by HATTIE L. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Poor installation! Windows jam when closing.

  Review of 9/29/21, following an experience of 6/7/21 by EULALIA G. *

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• 5 / 5 1

  

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  They were great from start to finish

  Review of 9/15/21, following an experience of 4/20/21 by CURT F. *

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• 4 / 5 1

  

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  So far the product has been outstanding. Honestly better than I originally anticipated. Winter performance was exceptional and so far they are truly easy open easy close. The process was relatively easy and they were very forthcoming with delivery delays and change orders. Honestly would have been a 5 star rating if it were not for the callback for exteriors home finish rework that l had to address on my own after their attempt to correct it was inadequate..

  Review of 9/15/21, following an experience of 11/24/20 by ASHTYN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Rite Window has replaced windows in our current home, a house we sold last year & our vacation home. They provide great customer service & a good quality product for a competitive price. I’d use them again.

  Review of 9/15/21, following an experience of 2/24/21 by OLGA V. *

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• 5 / 5 1

  

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  The windows meet all our expectations. The crew that did the installation were very professional and considerate of our comfort since this was done in the winter. Very happy with our windows.

  Review of 9/15/21, following an experience of 1/15/21 by DANNIE V. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  100% positive experience with sales, selection, installation and final product.

  Review of 9/15/21, following an experience of 1/7/21 by ELTA M. *

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• 4 / 5 1

  

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  The issues we had were taken care of as soon as parts came in. The staff is efficient and personable.

  Review of 9/15/21, following an experience of 6/9/21 by BRYON H. *

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• 5 / 5 1

  

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  Nice windows, nice customer service, nice installers. They did a great job.

  Review of 9/15/21, following an experience of 3/23/21 by HENRY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Overall Rite Window was by far the best company to work with; customer service, no pressure in buying, and the price is was reasonably priced compared to other competitors. Will/would recommend to my friends/family

  Review of 9/15/21, following an experience of 6/11/21 by IDELL G. *

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• 4 / 5 1

  

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  Work was very good, the 3 guys were very efficient and completed work in one day, the cleaning after work was completed was not very good as I had to have the carpets shampooed. Also I manage a company with many clients and after I sell a job and my crew finishes the work I personally call to speak the client to make sure work was well done, sales man came in sold the work and we never heard from him after completion. That is something that Rite Window should train sales to do.

  Review of 9/15/21, following an experience of 6/10/21 by KIARRA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Rite Window people were very professional, did a great job, and we are happy with the service.

  Review of 9/6/21, following an experience of 1/27/21 by CARMEL S. *

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• 1 / 5 1

  

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  Would not recommend using Rite Window. They never finished the job that I paid for. They did not install the molding around the windows that was included in price as explained to me by the sales man when I signed the contract . When the workers showed up to install the windows as they were finishing the job I asked why the molding was not put up. The workers told me that the molding was not included in the work order that I needed to contact the main office about it. Called the main office and they told me that it was their mistake and that they would send someone out to finish the job, The Rite window representative came out looked at the windows and told me that because of the molding I had on the house there was an issue installing the new molding around the windows. They promised to get back to me. Someone from Rite window did call me back and told me it was going to be an additional $5,000 to install the molding around the windows which was going to almost double the price of windows. Now I am stuck trying to find a contractor to complete the job that they never finished. Once again I would not recommend Rite window as I felt that I was lied to about the job I contracted them to do and then was asked to pay alot more money to complete the job.

  Review of 9/6/21, following an experience of 10/9/20 by GERRY R. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

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  Thank you. The contract was for7 double-hung windows and 1 patio-door installed with the exterior trim "wrapped" in PVC vinyl. That's what we did. But obviously there was a miscommunication. We should have done better to explain that "wrapping the existing trim" isn't the same as "replacing the existing trim with all new trim". We apologize.

  Answer by Gerry R

  

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  I was told that you would work with me to finish the job. I can’t find a contractor to finish the work. I should have been told the correct info when the salesman sold me the product. This was not a case of simple mis/communication. I spoke to Josiah and was told by him that Rote Window screwed up and that I should have been told before the work started that what I told could be done couldn’t be done. I paid for a job that was 1/2 done. Very disappointed and would not recommend at all.

  Answer by ritewindow.com

  

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  Understood. Maybe it wasn't a "simple" miscommunication, but it's also true that nowhere on the contract does it say "replace all trim", so we're not sure what kind of communication you were expecting... Thank you.

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• 5 / 5 1

  

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  I was happy that the person in charge came back to finish the job during such awful heat. He did an excellent job.

  Review of 9/1/21, following an experience of 6/15/21 by KATELYNN C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Had issues with installation and windows/sliders themselves

  Review of 9/1/21, following an experience of 11/7/20 by ELEAZAR S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  As of right now, I don't have any confidence in the window that right windows installed. The last cold three weeks in Boston, the windows allowed air directly through the window and middle where both up and lower pane meet. The winters are cold in Winthrop these failures will not suffice

  Review of 8/27/21, following an experience of 2/16/21 by MACI L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The service people arrived on time, were courteous, patiently answered all of concerns and questions, cleaned up any mess, and addressed all of my concerns.

  Review of 8/27/21, following an experience of 6/4/21 by TAYA B. *

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• 4 / 5 1

  

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  At first our new entry door fit well in the frame, but it started sagging and required an adjustment in order to properly open and close. The repair was made quickly and we haven't had trouble since.

  Review of 8/16/21, following an experience of 1/11/21 by EUGENIA C. *

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• 1 / 5 1

  

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  Terrible service. Windows were installed with little care. I spent a lot of money. I told the company multiple times to please come back and fix them. I am so disappointed. I would never recommend this company because of the customer service.

  Review of 8/16/21, following an experience of 6/15/21 by DOMENICO T. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

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  Thank you ma'am. I apologize. I'm the owner of the company and I want to know what the problem is. I see the "completion document" where after the installation you wrote "good work". Obviously something went wrong after we left. Our Service Department enters all incoming calls for service, but we don't see your name on the service list. We recently left a voicemail, but haven't heard back yet. Please let us know, and again, my apologies.

• 5 / 5 1

  

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  The windows were ready much earlier than they said they would be. The installers were wonderful, efficient, neat and polite.

  Review of 7/30/21, following an experience of 4/13/21 by KENNA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Every aspect was first rate in every way. The only thing I questioned was the practice of advertising mostly on value for price, which I was not convinced of. They are great windows but pricey.

  Review of 7/28/21, following an experience of 5/10/21 by ARDEN N. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

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  Thank you for your kind review! We totally understand your point on advertised pricing. Our explanation is pretty simple. We never say, "for the lowest price", rather we say "for the right price". Much like you could find a lower priced car than the Toyota Camry, you could also find many automobiles for a much higher price. The Camry is the top-selling car model in the world because many consumers weight its quality with its price and consider it a "good value", (the "right" price). We try to do the same by providing the highest quality possible at a moderate price. Of course the only way a homeowner can confirm this is true, is if they compare our pricing to some of our competitors who price their windows more like a Maserati, (Andersen, Marvin, & Pella for example) These companies charge upwards of $1,500 per an installed double-hung. We're not criticizing them! For some folks only a Maserati will do, but most of our customers have a Camry in the driveway and prefer to seek "value"...Thank you for hearing our explanation and for your review. And thank you for choosing Rite Window.

  Answer by Arden N

  

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  You're welcome

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• 4 / 5 1

  

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  everything went smoothly despite covid.

  Review of 7/25/21, following an experience of 4/17/21 by FORREST M. *

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• 5 / 5 1

  

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  Great job great people and they fixed a problem

  Review of 7/19/21, following an experience of 12/3/20 by ALLEN B. *

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  Answer by ritewindow.com

  

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  Thank you!

• 1 / 5 1

  

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  I received a review request from Verified Reviews about 10 days ago. I completed it, with a 2-Star rating. Yesterday I received a message from Rite Window via verified reviews that the owner would contact me. Not only did I not get a call, today I received a new email from Verified Reviews saying my "review was refused" and then was asked to complete a new one. Not sure I understand what is going on or why, but either Verified Reviews is doing something wrong, or Rite Windows doesn't seem able to accept a bad review. Very strange.

  Review of 7/19/21, following an experience of 10/3/20 by KESHAWN K. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

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  Verified Reviews is not associated with Rite Window. They are a 3rd party review site that surveys the customers of many companies. According to their website they may reject reviews based on certain criteria, (eg: reviews that include personal information, abusive language, show a conflict of interest, etc). We don't know why your review was rejected, but it must be a legitimate review platform because they invited you to post another and we went from 2-Stars to 1-Star. We apologize for our short-comings. Thank you

  Answer by Keshawn K

  

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  Not sure I understand what is going on or why. There was a response from Rite Window to my original review that Rite Window's owner would contact me. That has not happened. There is no explanation from either Rite Window or Verified Reviews about why my review was rejected. Their site say that Rite Window rejected the review. In any case, if this is legitimate then I would have expected someone at Rite Window to follow up with me - but I guess not. The bad service continues.

  Answer by ritewindow.com

  

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  Sometimes ownership is unaware a customer is dissatisfied. This is why reviews are important. Please trust that the owner will contact you this week and attempt to address any and all concerns with your windows and our service. Thank you

  Answer by Keshawn K

  

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  So I received a call from someone at RiteWindow claiming to be the owner. WE talked for about 10 minutes. He promised to get the current issue corrected and said he would like to give me some sort of refund for the bad experience I had. He did apologize several times and I appreciated his accepting responsibility for the bad install experience. He has not, however, followed up or contacted me about the refund we discussed.

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• 4 / 5 1

  

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  Overall, satisfied with product. Some minor things like cleanup, caulking, returning service calla, etc. prevent me from giving them 5 stars.

  Review of 7/15/21, following an experience of 9/4/20 by ELZA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very professional window service experience. They are expensive windows, however they have a great warranty and 0% financing for 18 months. The windows did take six months to order, but we felt worth the wait. We were told that the Pandemic was the problem. The installers were neat, clean and good at what they do. We are replacing all the windows in the house over time.

  Review of 7/15/21, following an experience of 9/18/20 by JUANITA D. *

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• 5 / 5 1

  

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  Excellent service and communicated well with us.

  Review of 7/15/21, following an experience of 12/11/20 by ADOLPHUS K. *

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• 5 / 5 1

  

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  Very professional and thourough!

  Review of 7/15/21, following an experience of 12/1/20 by HERTHA T. *

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• 2 / 5 1

  

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  I made the mistake of not getting another quote for my roof job and paid $6000 dollars more than I needed to. I don't plan on using their services again. The work they did was fine but way overpriced. ALWAYS GET A SECOND QUOTE!

  Review of 7/15/21, following an experience of 11/19/20 by ZACHARY K. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

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  We apologize! It was US that made the "mistake". We should have done a much better job of explaining and justifying the price difference. Much like choosing dinner at McDonalds or the Capitol Grill, the cost of a roofing job varies. We install a higher quality "Scotchgard Stain-Free®" shingle, and back our work with a true warranty. Whereas less expensive options often use a lower quality asphalt shingle, and their warranty lasts up until they leave your driveway. There's nothing wrong with choosing that company, especially if price is the only factor considered. We always urge folks to get multiple quotes and compare, but it seems we must not have in your case. If so, again we apologize... Thank you

  Answer by Zachary K

  

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  Wow, ripped off and now insulted. Maybe I'll need to eat at McDonalds after paying 20k for a one day 25 square roof job. Do yourself a favor if you want a new roof for a reasonable price look elsewhere.

  Answer by ritewindow.com

  

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  Seriously. We truly don't understand. How did we "insult you" ?

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• 5 / 5 1

  

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  It was a custom door with side panels; not windows. Door met my design choices and was delivered and installed at the projected time. Slight issue with locking the door, but they came out timely and corrected.

  Review of 7/15/21, following an experience of 11/4/20 by ORPHA K. *

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• 5 / 5 1

  

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  They were very professional and cleaned up after themselves. They were very thorough and made sure ever was perfect. I would highly recommend this company.

  Review of 7/15/21, following an experience of 10/15/20 by HATTIE B. *

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• 4 / 5 1

  

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  I appreciate the new windows which were less expensive than the couple I'd already put in. Supply chain problems due to the pandemic caused several delays. One of my shutters was hung upside down - still have to fix it. Customer Service responded immediately whenever I had a question or needed info. Overall, I'd recommend RiteWindow.and appreciate how much nicer my home looks inside and out and that the windows are much more energy efficient. The windows are also MUCH easier to clean. Thank you RiteWindow..

  Review of 7/15/21, following an experience of 10/24/20 by ILENE L. *

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• 5 / 5 1

  

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  The team you had come install my kitchen window and storm door were very professional and easy to talk to. I also overheard one of the team members complement how good of a family I have!!!

  Review of 7/15/21, following an experience of 10/24/20 by NICOLA S. *

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• 5 / 5 1

  

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  The delivery was on time. There were two men to install our 10 windows. They covered all our floors and stairs with tarps. Our old windows were removed and new ones installed with no mess inside or outside our home. They work wonderful especially when cleaning as they tilt out, inside and outside done in a few minutes. Could not be happier. The men were courteous and everything was picked up and kept very neat. I would highly recommend them if you are considering new windows.

  Review of 7/15/21, following an experience of 10/7/20 by ALANIS S. *

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• 4 / 5 1

  

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  My guy knew is stuff and was pleasant to talk to.

  Review of 7/15/21, following an experience of 12/23/20 by MYRON K. *

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• 5 / 5 1

  

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  Excellent to work with. Great craftsmanship.

  Review of 7/15/21, following an experience of 12/8/20 by MIKE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent experience from start to finish. They had the best presentation and price, no nonsense, very quick installation. My only issue was that the day after they finished, I discovered that they left plastic shards on my lawn where they cut the plastic molding that goes around the windows. Otherwise they have it down to a science. I would recommend them

  Review of 7/15/21, following an experience of 12/4/20 by GABRIEL L. *

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• 5 / 5 1

  

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  I was extremely pleased with the service & installation of my 2 doors, I would highly recommend your company

  Review of 7/15/21, following an experience of 11/16/20 by HAYDEN O. *

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• 5 / 5 1

  

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  They installation was quick and efficient. Tge installers were very nice and they cleaned everything up

  Review of 7/15/21, following an experience of 1/5/21 by WAYNE S. *

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• 5 / 5 1

  

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  Every one was on time, very pleasant to work with. They went to work really quick and best of all, I was able to ask questions. They took time showing me how they locked, opened and insured me any help just call. I did call some days later on one window that needed extra grout and no problem at all. Came out fixed and I so enjoy our windows. Thank you Emily Powell

  Review of 7/15/21, following an experience of 11/20/20 by ALIYAH A. *

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• 3 / 5 1

  

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  The door is a good product and the install team was good as well. We had some problems with the screen door. The install team said they would relay the message. It got lost. I contacted the sales team and they put in an order for a new screen. That didn't happen. Had to contact again. They finally came through with a new screen, but it has the same problem as the old one. And the storm door fit isn't great leaving gaps for bugs to sneak in. While they were responsive when I reached out to them, they didn't keep me updated as to the progress of my order. And the storm doors, which are quite expensive, are not of the same quality or fit as the doors.

  Review of 7/15/21, following an experience of 11/16/20 by STANLEY S. *

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• 4 / 5 1

  

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  I had a French door installed. They came on time and finished the same day. Only reason why I did not give them 5 stars was due to not doing finishing touches like filling in nail holes. My wife loves the door and are overall very satisfied.

  Review of 7/15/21, following an experience of 11/18/20 by CARMEN B. *

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• 5 / 5 1

  

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  Rite Window was affordable and built better than all of the rest, I had a bad experience with Renewal by Andersen I gave them a check for a deposit and I had to file a complaint with the BBB.to get the money back, Rite Window did an awesome job,and I would refer anyone that I knew that were in the market for windows.

  Review of 7/15/21, following an experience of 10/21/20 by CLARABELLE O. *

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• 5 / 5 1

  

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  14 windows neatly & perfectly installed in October 2020. The two man crew completed the work & cleanup the same day. I will surely have Ritewindow back to the property for other projects as needed.

  Review of 7/15/21, following an experience of 10/7/20 by PAIGE H. *

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• 5 / 5 1

  

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  No nonsense review if window choices and cost. Quick, easy and efficient install of 7 windows. So far very happy with their performance.

  Review of 7/15/21, following an experience of 10/24/20 by ALVAH H. *

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• 5 / 5 1

  

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  Met with a number of window replacement companies, Rite Window was straight forward from the beginning. The remainder of the process was exactly as described, measurements were spot on and installation took 1.5 days (15 windows) which is what was approximated. We could not be happier with the efficiency of our purchase.

  Review of 7/15/21, following an experience of 10/27/20 by HELENA S. *

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• 5 / 5 1

  

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  Windows look great. Installers very professional and pleasant. Thank you!

  Review of 7/15/21, following an experience of 11/3/20 by OSVALDO T. *

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• 5 / 5 1

  

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  Quality work and very professional installation process and team.

  Review of 7/15/21, following an experience of 11/11/20 by ORIN P. *

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• 5 / 5 1

  

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  they arrived on time did not cancel or reschedule ,cleaned up after themselves quick and easy loved them

  Review of 7/15/21, following an experience of 12/30/20 by MAIDA P. *

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• 5 / 5 1

  

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  the crew that came out were great. Very pleasant and they had the job done by 2pm.

  Review of 7/15/21, following an experience of 1/8/21 by DORTHA D. *

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• 3 / 5 1

  

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  My household is not likely to pursue this company for new business. Although, we were entering a pandemic, the elapsed time to deliver the product, was very long and communication was close to being non existence. And they are pricey. If I had a rewind button, not sure we would use them. Would definitely explore other options. We will say that, although the wait was long and no updates given, they did deliver the ordered product and their service men were courteous. Although, part of the order was damaged and they had to come back and less than a year later, I have a defective part.

  Review of 7/15/21, following an experience of 1/6/21 by FRANCESCO C. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

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  Thank you. We understand your points. As for our pricing, we are like the Toyota Camry...a good quality ride, more expensive than some brands, and far less than others. We've tried not to use the pandemic as an excuse for installation delays, but if there's such a thing as a "legitimate excuse", the pandemic fits the definition. Like all companies, we experienced factory shutdowns, material shortages, & staffing issues. We can only apologize, and thank you for your kind patience and understanding

• 3 / 5 1

  

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  Everything was great - price for product was best (not much for similar quality) after interviewing 2 other window companies but we like salesperson. That was it. No one called for weeks to schedule our window sizing. Finally I got an email from him stating I needed to reply since I didn't answer my phone. Yes, after weeks of waiting I found out the salesperson had given him the wrong number. I called her and told her we now had to wait that much longer for windows and she said it wasn't her fault. Are you kidding me??? You gave them the wrong number. Can you rush the window since it was your fault? Again, it wasn't her fault. Once they cashed the check in September we didn't get any customer service......I would NEVER use them again.

  Review of 7/15/21, following an experience of 1/6/21 by DORTHY H. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  We apologize. It's crazy that a mistake like entering the wrong phone number can cause everything to go off the rails. It doesn't happen often, but it can happen. Part of the problem is today people often don't answer numbers they don't recognize, so when we call to schedule an install or measure, at first we tend to assume it’s a "no answer" rather than a "wrong number". You mentioned our Rep said it was your fault! And that's even crazier!!! It certainly was NOT your fault; it wasn't even her fault. It’s the nothing more than the possibility that 10-digits can be given wrong, taken down wrong, or entered wrong. It's not a matter of "fault", it's simply the nature of numbers, where 1 wrong digit can, in fact, derail the entire train. Again, we sincerely apologize, and we'd greatly appreciate any amount of forgiveness you could spare. Thank you.

• 5 / 5 1

  

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  I needed to have my cellar door replaced and since I had begun the process, I figured I would also repair my cellar windows. As soon as I started to peel back the rotted wood, it became apparent I would need a professional. After fielding seven different vendors, Ritewindow was the clear winner. Not only because of price but their willingness to take on the job. We're in a weird time where vendors actually refuse jobs! I had Anderson windows come by, they took one look at the door and my windows and said they won't do the job. Simply unbelievable! John was my first point of contact at Ritewindow, saw the job and priced it out. He answered all my questions and its clear he knows what he's doing. The next person was Bob who came by and took measurements for the door and the windows. Please keep in mind some of these windows are in really tight spots with little room to actually work. After taking my order, John let me know that my special order steel door would take some time and I was more than fine with that. I got an email three days ago letting me know that the Ritewindow crew would be by in the morning. Mark, Bob and Mike showed up to the job, I did the walk through with Mark and expressed my concern with one of my windows and like a true professional said "we do these every day!" They began their work and when they were finished I was ecstatic! The windows apparently were no problem at all! The door looks fantastic and more importantly it now gives me a level of security I didn't have before. Nobody is coming through that door! I can't praise them enough for the job that they did and I am more than satisfied with the job they did. My only regret is that I didn't have any tip money for that work! Looking through the reviews on Google, I find it stunning that anyone would have had a bad experience. I found this company really pleasant to deal with from the front office down to the crew that did the job. I will not hesitate to call them in the future for other jobs I have planned. This is top shelf service!

  Review of 7/15/21, following an experience of 12/30/20 by ABBIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent from start to finish

  Review of 7/15/21, following an experience of 12/19/20 by KAIA O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Love my new windows!!!!

  Review of 7/15/21, following an experience of 2/25/21 by JARRELL A. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  ordering windows was easy, installation was great, my only complaint was the lack of updates.due to covid there were a lot of delays which were understandable, however an email or phone call occasionally while we were waiting would have been helpful. windows are a big expense and we gave half down so it was disconcerting not to hear anything for months.perhaps with the end of shutdowns that wont be others experience.

  Review of 7/15/21, following an experience of 1/15/21 by PALMA P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Contractor came out to measure all the windows multiple times, placed the order, received the order and showed up to install before they realized they measured wrong, therefore the wrong windows were ordered and could not be installed. New measurements were taken and windows were ordered once again. This delayed the installation by another couple of months.

  Review of 7/15/21, following an experience of 4/6/21 by CLAUDIE F. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  We apologize! We have a clear recollection of your job and we know we came up short, (literally). Installing a window takes skill, but in the replacement window business, the greatest skill needed is the "measure". It sounds simple, but it is not. The inconsistencies of openings and shapes can be like mapping out a trapezoid and periodically errors are made. Obviously reordering a window comes at our expense, but we understand the real expense is the added time and inconvenience we've caused our customer...and we are truly sorry...Thank you for you patience and kind understanding.

• 4 / 5 1

  

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  The product quality is good. The installation was generally good, but there were a few obvious issues with the installation both interior and exterior. The installers did not point these out, but acknowledged when I mentioned and promised quick resolution. It took well over a month and numerous calls to get any response after installation. They arrived to fix but the repair parts did not fit. A few more months have passed with promises to repair correctly, but still waiting.

  Review of 7/15/21, following an experience of 3/9/21 by ANSEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very helpful people!

  Review of 7/15/21, following an experience of 3/3/21 by CALE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent, very satisfying

  Review of 7/15/21, following an experience of 3/3/21 by GAVIN C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Product and install team were excellent. Communication about status/ timing/ availability of order was weak. Hard to find/ access information about financing terms and scheduling - although everything worked out fine.

  Review of 7/15/21, following an experience of 2/11/21 by RALEIGH K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The doors, now that they're installed, are of high quality. The salesperson gave us an estimated installation date in December. This became January. When the installers did show up, they realized that the existing door hadn't been measured correctly. It was measured again and the delivery of the doors was expedited for February. It was finally installed, although the door jam at the top wasn't level. This was fixed by another visit. It's also necessary for us to stain the new jamb and paint the wall adjacent to the top of the door. Rite Window installed a number of windows for me several years ago and did an OUTSTANDING job. It was as a direct result of that experience that I engaged them to replace the door and storm door. The late delivery and need for multiple visits was disappointing and not consistent with my first window installation experienced. The price tag was a bit on the high side, too..

  Review of 7/15/21, following an experience of 2/9/21 by RUTHIE R. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  Thank you. We apologize! The most important aspect of window and door replacement is the measurement. Despite taking great care to get them right first-time every-time, we sometimes fall short of perfection, and if that happens we do all we can to expedite the corrected product. Concerning the painting situation, we understand your frustration. But because we are not professional painters we have a paragraph in our contract about post-install painting being the role of the homeowner or their paint contractor. Even though we point it out, more often than not customers don't take note of that disclaimer and can be less than happy that installs don't include paint. Again we apologize, and thank you for both your patience and understanding.

• 5 / 5 1

  

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  The crew was great, on time and professional. The windows look great! Hold the heat and do a great job keeping out the cold. Didn’t realize how bad the Old ones were! Would not hesitate to recommend them!

  Review of 7/15/21, following an experience of 2/5/21 by EFREN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am very pleased with my new front door from Rite Window. The salesperson came to my house to help me determine which door fit my needs best. I picked exactly what I wanted and was not pressured to buy anything I did not want. Because of Covid the wait was a bit longer than expected but worth it. The installers were professional and quick and left my house immaculate. Highly recommend!

  Review of 7/15/21, following an experience of 2/1/21 by FREDERIC P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I bought 6 windows and have been so happy with them that I had them come back and do 4 more.

  Review of 7/15/21, following an experience of 1/28/21 by PERCY R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  We had a great experience throughout the process. It took several weeks for the windows to arrive for installation but installation was completed in 2 days. I had a large picture window replaced along with seven other double hung windows requiring some outside trim replacement. Rite Window did a great job, removed all the old windows and scrap. They completed the job quickly and I would recommend them to anyone. Very professional and knowledgeable installers.

  Review of 7/15/21, following an experience of 1/27/21 by ERICKA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  9 window in all over 3 years. Excellent.

  Review of 7/15/21, following an experience of 2/1/21 by ZULA O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Love the window and slider . Installers were great and prompt.

  Review of 7/15/21, following an experience of 1/20/21 by GRETA J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  great product and better service

  Review of 7/15/21, following an experience of 4/2/21 by BURDETTE M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Windows seem to be very good but installers really hacked openings leaving big gaps which will need to be sealed better

  Review of 7/15/21, following an experience of 3/26/21 by WINIFRED W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service and quality. No problems. Easy.

  Review of 7/15/21, following an experience of 3/26/21 by GREGORY S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Amazing job from start to finish - bathroom remodel, done in one day!

  Review of 7/15/21, following an experience of 2/18/21 by CULLEN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I give them 5 stars. Because we had so many windows we did them in three separate occasions. Downstairs , upstairs and a casement window in the kitchen. All three times we had John Ditillio as our salesman and go to person, he was excellent. The installers were also great. We are very satisfied with our windows.

  Review of 7/15/21, following an experience of 3/10/21 by BO O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I got four bids and as Rite Window was the first and the presentation so detailed, I used that to judge all the others against - and the others all fell short.

  Review of 7/15/21, following an experience of 2/4/21 by WAINO G. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Pandemic prices are very high. Customer service not so good still waiting on a replacement window for one that doesn’t work. Only 2 months so far. No communication either

  Review of 7/15/21, following an experience of 3/18/21 by MAKENZIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Everything was top notch from beginning to end

  Review of 7/15/21, following an experience of 4/2/21 by MAXIMILLIAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Windows are great, easy to open with one finger. Love them!

  Review of 7/15/21, following an experience of 1/19/21 by JEVON L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Was very impressed with the professionalism of the sales person and the install crew. Very happy with the quality of product and workmanship. Also this was all done during Covid19!

  Review of 7/15/21, following an experience of 1/29/21 by ANJALI B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They showed up earlier than expected and finished sooner than expected because of it. They were very efficient. I would recommend them.

  Review of 7/15/21, following an experience of 3/17/21 by OLA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  After putting off purchasing new windows for years we finally pulled the trigger. You don’t realize what a huge difference they make . The whole experience was great from the sales person to scheduling and everything in between . I was worried about the weather on installation day , however it was a beautiful day and when the crew showed up they took time to cover the floors so I wouldn’t freak out . What I thought was going to be a disaster turned out to be a truly positive experience . I just can’t praise the installation crew enough . And of course the windows are fantastic !

  Review of 7/15/21, following an experience of 4/20/21 by ADDISON K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  After install I had to replace latches on quite a few windows from the smaller latches to the the bigger latches; seems to be a problem with ability to lock windows. Some windows had to have different weather stripping as windows were dropping down from the top pane and could not lock windows. With bigger latches, it seemed to fix the issue but now another window won't latch without me pushing up the top pane to latch the window to lock. I will check all the windows again. The tech who came out was great and worked hard. My sales rep was great. I would suggest the bigger latches to the manufacturer if windows are average size or above. Continuing to send out techs to install larger latches costs the company unecessary funds and the larger latches work.

  Review of 7/15/21, following an experience of 6/12/21 by DAMARIS K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good job done.

  Review of 7/15/21, following an experience of 6/1/21 by NEOMA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I was very happy with the process of installing my new windows. When I did find a small outside problem, they were right there to fix it.

  Review of 7/15/21, following an experience of 6/15/21 by JERMEY E. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Kept finding nails in the driveway under the window replacement and finger prints and smudges left on my white siding. We asked them to clean the windows but the didnt do it very well. Otherwise quick installation, pleasant and respectful crew. Quality windows and installation.

  Review of 7/15/21, following an experience of 6/2/21 by JAMISON S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good company and customer service. Product looks amazing. But took along time to get it almost 16 weeks.

  Review of 7/15/21, following an experience of 5/3/21 by ZAKARY K. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  The service was not to my satisfaction and it could have been done better.

  Review of 7/15/21, following an experience of 5/24/21 by UNIQUE S. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  We're sorry. We would ask for more "specifics", but perhaps we should be careful "what we wish for". ;) Still, if at this late date there is anything we can do to improve your level of satisfaction, please let us know. Thank you.

• 5 / 5 1

  

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  Excellent product, the team cleaned up all debris and all windows were installed within the proposed timeframe. Would highly recommend this company/ product.

  Review of 7/15/21, following an experience of 4/8/21 by KRISTIN T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Extremely happy with the work and professionalism!!! Pricey. But worth every penny! Get the tripple pane windows! Reduces noise and heat or cold depending on whether its summer or winter. I would recommend this windows to EVERYONE!!!!

  Review of 7/15/21, following an experience of 5/17/21 by SARINA F. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Took a long time to start installation and even longer to resolve problem with factory error in completing frame.

  Review of 7/15/21, following an experience of 4/8/21 by GOLDEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Love my windows!

  Review of 7/15/21, following an experience of 6/15/21 by ISAIAS G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  the product is outstanding at this point 2 months in. The installation process was superb, the billing and invoicing is confusing at best to the point you think its false advertisement, and my wife I are college graduates. Thank goodness for Josiah the sales manager it all got ironed out in the end. but they need to simplify the billing process.

  Review of 7/15/21, following an experience of 5/24/21 by DARRON B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Rite windows did an excellent professional job from the salesman to the installers and all the phone comunication in between. I would highly recommend them!

  Review of 7/15/21, following an experience of 6/1/21 by FAUSTINO A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The installation was very professional. They anticipated it would take one, possibly two days to complete but the had all 21 old windows removed and the new windows replaced in under 4 hours including a fantastic clean up job. We were amazed. The windows look great and are functioning well. I would recommend Rite Windows to anyone.

  Review of 7/15/21, following an experience of 6/15/21 by NIGEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They were on time polite and very neat. We couldn't be happier.

  Review of 7/15/21, following an experience of 5/17/21 by JUSTYN S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  install was great, interactions with the salesman was terrible. Never followed up on promises.

  Review of 7/15/21, following an experience of 5/14/21 by MARVIN R. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  Oh my! We apologize! Running a successful business is easy. All a company needs to do is follow through on every promise. We sincerely try to do that every time with every customer, but obvious we fell short during your transaction. We're glad the installation went well, but is there ANY unfulfilled promise we can make up for at this late date? If so, please let us know and we will do all we can to come through. Again our apologies, and thank you!

  Answer by Marvin R

  

  Flag

  At this point, I do not believe there is much you can do. I've called your company several times for resolution in the past and multiple people were working on the issue but I never received a response back. It had to do with failed promises around financing and not receiving all the options I could have been provided. Very poor performance.

  Answer by ritewindow.com

  

  Flag

  Understood. Again we apologize for the lack of communication and the issues with financing. As you know, GE Financial and Synchrony Bank fund our financing programs, and frankly, it was unwise for your rep to make any promises on their behalf. Again, we are truly sorry, and thank you for any amount of forgiveness you could spare.

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  We were not made aware that this required opening a new charge card account that we were going to be charged a fee for until a bill showed up in the mail. Also have not received any confirmation on the warranty for the windows. I did it online as requested. The workers were very nice and worked quickly to get everything installed. There is some touch up of woodwork that needs to be done. Guess that is to be expected with what had to be done.

  Review of 7/15/21, following an experience of 6/9/21 by ESTELLA H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Company showed up with damaged parts for replacement and the wrong colors. we then had to wait an additional 4 months before replacement. through winter with a job half done and ice build up on the sliding door. overall the experience was less than satisfying. when you pay that much for service it should be done correctly the first time.

  Review of 7/15/21, following an experience of 4/12/21 by MARLEE P. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  We apologize! Damage in shipping and production delays are always unacceptable, and we're very sorry. You mentioned if the customer pays a higher price it shouldn't happen, but in truth, the price a consumer pays doesn't eliminate the possibility. Cadillac's cost far more than windows, and some are delivered damaged, or in the wrong color, and during the pandemic reordering a Cadilla took months. The important thing is that 1) The product was eventually delivered to the customer's satisfaction, and 2) The company attempted to offset the error by refunding a portion of the original price, and we did that when we reduced the original contract amount by $700. Regardless, we understand we fell short of perfection, and we'd greatly appreciate any amount of forgiveness you could spare. Thank you

• 5 / 5 1

  

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  The sales representative explained all of the options, and the installation process, and when the installation day came, the installlation team was prompt, efficient, and left my property in cleaner condition than when they arrived. I am pleased with how the roof looks and performs, and would gladly reccommend the company.

  Review of 7/15/21, following an experience of 4/15/21 by COLBY S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  they were very professional clean and the job was done quickly

  Review of 7/15/21, following an experience of 4/26/21 by VALERIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  From start to finish the job Rite Window did was excellent. They are very professional and did a superb job on my new tub and shower. I would recommend them to anyone.

  Review of 7/15/21, following an experience of 4/28/21 by VIVIANNE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The sales representative Jonathan was great and explained everything to me and took his time to show me how the windows work . Project manager Danny was very polite and explained everything to the tenants what they needed to do to prepare for the window installation. They 3 guys that did my windows were awesome. They popped out 13 windows and replaced them in a half days time. They were professional, respectful, and cleaned as they went along. I wouldn’t mine hiring them to stay and clean the whole apartment. I have a old 3 family Victorian home they did the first floor and I will have Rite Windows to put in windows on the 2nd and 3rd floor also. I’m happy I chose Rite Windows for the job. If anyone is thinking of having windows done Rite Windows is the company to call. Thank you to everyone at Write Windows. June

  Review of 7/15/21, following an experience of 5/12/21 by ESTEVAN B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Has a good experience before, so used again for 7 windows. This time it was shoddy workmanship. They did come back to correct after a while, though nobody seemed particularly concerned.... If you need consideration for an alarm system, skip these guys.

  Review of 7/13/21, following an experience of 3/16/21 by LEONARDO H. *

  *Pseudonymized data at the request of the author

  Answer by ritewindow.com

  

  Flag

  Oh my! We apologize, not only for subpar workmanship, but also for leaving the impression we weren't concerned. We are always concerned with getting it right for our customer...Regarding "subpar", If installing windows was actually synonymous with golf, then "shoddy" would be the same as a "bogey". Our guys are really good and typically shoot par on every job, but even the top pro on the PGA Tour has the occasional bogey. Thank you for giving us another chance in the 2nd round to make up for it, and again, we sincerely apologize.

• 5 / 5 1

  

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  Rite Window was very professional to deal with. The price was competitive, the windows are high quality, they installed them timely and followed up to make sure we were happy.

  Review of 7/13/21, following an experience of 10/5/20 by BRAD W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They did what they said they woudl do, in less time than estimated. There was one small problem and they came right back and addressed it. No problems since.

  Review of 7/3/21, following an experience of 3/5/21 by MARYJANE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  From the receotionist to the installers their customer service and professionalism is exceptional. I highly recommend them

  Review of 7/3/21, following an experience of 3/2/21 by VEDA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very happy with the quality of the product and the installation process.

  Review of 7/3/21, following an experience of 1/22/21 by DAREN Z. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great experience with Rite. Our new shower is amazing and looks fantastic. From the sales rep, customer security e, measuring to install, it was professional ! I highly recommend Rite !

  Review of 7/3/21, following an experience of 3/26/21 by BRIA T. *

  *Pseudonymized data at the request of the author

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