Customer reviews for riddlesjewelry.com

Customer reviews

• 4 / 5

  

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  It was fairly easy navigating the. I had the product number.

  Review of 1/11/22, following an experience of 1/1/22 by A A. *

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• 5 / 5

  

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  The delivery was fast

  Review of 1/11/22, following an experience of 1/4/22 by A A. *

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• 5 / 5

  

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  My order came early and the entire transaction and experience was seamless and easy. Thanks Riddles

  Review of 1/11/22, following an experience of 1/3/22 by A A. *

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• 2 / 5

  

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  One of the two earrings arrived damaged. The leverback was misaligned, a major problem. I was asked to try to fix this myself, and I declined, wanting new pair. The secureness of of the leverback is essential to my choice of these earring. Asking me to fiddle with the leverback to fix it to me is absurd. However, I was given a pre-laid label to send the earrings back for a full replacement.

  Review of 1/11/22, following an experience of 12/15/21 by A A. *

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• 5 / 5

  

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  I loved searching for what I wanted. So many choices!!!! The experience was great. Fast Free Shipping LOVE

  Review of 1/11/22, following an experience of 12/28/21 by A A. *

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• 5 / 5

  

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  Great

  Review of 1/11/22, following an experience of 12/10/21 by A A. *

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• 5 / 5

  

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  The website was very well put together and had my order within a few days

  Review of 1/11/22, following an experience of 12/24/21 by A A. *

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• 5 / 5

  

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  Annie, was great. Came and helped me instantly with exactly what I was looking for. Will be back to buy more from her.

  Review of 1/5/22, following an experience of 12/24/21 by A A. *

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• 5 / 5

  

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  It was great to find the watch I wanted and speedy delivery to my door, especially around Christmas time..

  Review of 1/5/22, following an experience of 12/19/21 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 1/5/22, following an experience of 12/19/21 by A A. *

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• 5 / 5

  

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  Very courteous and a great help in buying a ring.

  Review of 1/5/22, following an experience of 12/23/21 by A A. *

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• 5 / 5

  

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  My husband bought my engagement ring and wedding band from Riddles 14 years ago. Since then we've continued to purchase from Riddles in person and online. The website is easy to navigate, easy to find products, and prices are very clearly listed.

  Review of 1/5/22, following an experience of 12/19/21 by A A. *

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• 5 / 5

  

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  Fantastic service would definitely recommend

  Review of 1/5/22, following an experience of 12/23/21 by A A. *

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• 1 / 5

  

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  product arrived broken chain

  Review of 1/5/22, following an experience of 12/16/21 by A A. *

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• 5 / 5

  

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  Chadon was very courteous and helpful. No pressure and service was done quickly, but in a polite manner .

  Review of 12/21/21, following an experience of 12/21/21 by A A. *

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• 5 / 5

  

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  Great service

  Review of 12/20/21, following an experience of 12/18/21 by A A. *

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• 5 / 5

  

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  Amazing

  Review of 12/20/21, following an experience of 12/9/21 by A A. *

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• 5 / 5

  

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  Although the original order was sent incorrectly, the customer service team responded quickly and corrected the mistake and shipped a new item which I originally ordered.

  Review of 12/17/21, following an experience of 12/4/21 by A A. *

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• 5 / 5

  

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  Josh was super excellent with his customer service skills and very efficient and quality performance. I went into a store and they were not very helpful however he made up for that!!!!

  Review of 12/17/21, following an experience of 12/13/21 by A A. *

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• 5 / 5

  

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  Sure was easy to navigate

  Review of 12/15/21, following an experience of 12/13/21 by A A. *

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• 5 / 5

  

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  Raegan was very nice and kind, overall found me a perfect gift for my brother. Thank you.

  Review of 12/13/21, following an experience of 12/12/21 by A A. *

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• 5 / 5

  

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  Easy and straightforward

  Review of 12/13/21, following an experience of 11/26/21 by A A. *

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• 5 / 5

  

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  Liked the selection and they have fast shipping. .

  Review of 12/12/21, following an experience of 11/25/21 by A A. *

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• 5 / 5

  

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  Excellent craftsmanship as always

  Review of 12/12/21, following an experience of 12/8/21 by A A. *

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• 5 / 5

  

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  Excellent looking piece. Ordering was easy and customer service was great! I definitely recommend Riddles

  Review of 12/12/21, following an experience of 11/15/21 by A A. *

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• 5 / 5

  

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  Top notch ordering and delivery!

  Review of 12/11/21, following an experience of 12/5/21 by A A. *

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• 5 / 5

  

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  The delivery was very fast, even during the holiday season and pandemic with higher than usual online orders.

  Review of 12/10/21, following an experience of 12/5/21 by A A. *

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• 5 / 5

  

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  Good service

  Review of 12/8/21, following an experience of 11/27/21 by A A. *

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• 5 / 5

  

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  They’re perfect and beautiful! I did some research and compared similar products with other jewelry stores. Riddles has the bigger bang for your buck! I ordered them on-line. Easy! They arrived within 3 days! Merry Christmas to me!

  Review of 12/8/21, following an experience of 11/30/21 by A A. *

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• 3 / 5

  

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  Was happy until I received the ring.

  Review of 12/8/21, following an experience of 11/17/21 by A A. *

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• 5 / 5

  

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  Mirsada went above and beyond to help me find the perfect bracelet. It was a pleasure. Thanks!!

  Review of 12/8/21, following an experience of 12/1/21 by A A. *

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• 5 / 5

  

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  I Love Riddle's Jewelry!

  Review of 12/8/21, following an experience of 11/26/21 by A A. *

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• 2 / 5

  

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  Pague $9.99 por un servicio de 3 a 5 días, ya llevo 7 esperando y no llega..

  Review of 12/8/21, following an experience of 11/17/21 by A A. *

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• 5 / 5

  

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  Always Great customer service!!

  Review of 12/8/21, following an experience of 11/30/21 by A A. *

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• 5 / 5

  

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  I started shopping at Riddle’s when the Pandora store closed in Wichita, KS. Riddle’s now carries Pandora jewelry. Several associates and the manager have helped me and each employee greets me with a smile, is helpful and professional, and goes the extra mile. Every experience with them has been enjoyable!

  Review of 12/8/21, following an experience of 12/4/21 by A A. *

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• 5 / 5

  

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  They are very helpful

  Review of 11/21/21, following an experience of 11/20/21 by A A. *

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• 5 / 5

  

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  Extremely fast delivery and exceptional jewelry for my mom and sister

  Review of 11/20/21, following an experience of 11/16/21 by A A. *

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• 5 / 5

  

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  I love my black hills jewelry from Riddle’s!

  Review of 11/20/21, following an experience of 11/12/21 by A A. *

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• 5 / 5

  

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  Prompt delivery

  Review of 11/20/21, following an experience of 11/15/21 by A A. *

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• 5 / 5

  

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  Great customer service at Riddles- Oakview Mall! Always a good experience with Riddles!

  Review of 11/15/21, following an experience of 11/14/21 by A A. *

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• 5 / 5

  

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  I only needed a battery and Adam was so helpful, I walked out with a new watch! This store is awesome and the employees in Hays are fun to hang with!

  Review of 11/4/21, following an experience of 11/3/21 by A A. *

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• 5 / 5

  

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  I love shopping at the Hays store! Sami and her team kill it, they are so friendly and helpful. They are so knowledgeable and don’t mind all my questions. It’s the Riddle’s store I recommend hands down!

  Review of 11/4/21, following an experience of 11/3/21 by A A. *

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• 5 / 5

  

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  Thanks for being a warm, friendly place to visit. Your staff is great!

  Review of 11/2/21, following an experience of 11/1/21 by A A. *

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• 5 / 5

  

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  Went there to purchase watch batteries. Alexis was my Sales Rep she was professional and kind. Everyone was friendly. It is a great place to shop.

  Review of 10/30/21, following an experience of 10/29/21 by A A. *

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• 5 / 5

  

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  Kyle was a pleasure to buy diamonds from. He was very patient and professional from start to finish. Karen even helped out in my decision making. Great people, great selections and great prices.

  Review of 10/29/21, following an experience of 10/29/21 by A A. *

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• 5 / 5

  

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  The service was wonderful. The staff was very professional, kind and attentive. Great place to shop.

  Review of 10/29/21, following an experience of 10/29/21 by A A. *

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• 5 / 5

  

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  Customer service is fantastic, thoughtful and attentive. Sami was wonderful…very kind, knowledgeable as well as patient with all my questions. Will be back for sure!

  Review of 10/27/21, following an experience of 10/26/21 by A A. *

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• 5 / 5

  

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  Shelly was an amazing help! She listened to what we wanted and stuck to the budget we gave her and we ended up with a beautiful piece of jewelry! We will be using Shelly for all of our future jewelry needs!!

  Review of 10/26/21, following an experience of 10/25/21 by A A. *

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• 5 / 5

  

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  Chaydon is awesome. Ask for him when you go!! Top knotch

  Review of 10/26/21, following an experience of 10/26/21 by A A. *

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• 5 / 5

  

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  Brenda hall was very helpful!!

  Review of 10/24/21, following an experience of 10/24/21 by A A. *

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• 5 / 5

  

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  My ring came back to me beyond my expectations. It was a 25th wedding anniversary gift and now at our 60th it was looking quite worn. You did a great rebuild on it. We also bought some rings on our visit to Rapid City. We were treated so kindly and professional and are so happy with our purchases. Thank you, thank you!!

  Review of 10/16/21, following an experience of 10/16/21 by A A. *

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• 5 / 5

  

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  Very nice and very helpful

  Review of 10/15/21, following an experience of 10/14/21 by A A. *

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• 5 / 5

  

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  My visit was fairly simple. I wanted to get a couple of rosaries repaired. Chaydon Larsen, the manager, was extremely friendly and helpful. He took good care of me, did what I needed, and did so at a very reasonable price. One small repair was going to be considerably expensive, and he told me up front, and was not offended at all when I passed on that particular item. I was very impressed and would recommend this store for anyone's consideration for sales or service.

  Review of 9/28/21, following an experience of 9/27/21 by A A. *

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• 5 / 5

  

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  Service was great!

  Review of 9/26/21, following an experience of 9/26/21 by A A. *

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• 5 / 5

  

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  Awesome experience

  Review of 9/26/21, following an experience of 9/25/21 by A A. *

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• 5 / 5

  

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  Very good service.

  Review of 9/19/21, following an experience of 9/18/21 by A A. *

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• 5 / 5

  

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  Friendly helpful staff! Thank you!

  Review of 9/18/21, following an experience of 9/17/21 by A A. *

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• 5 / 5

  

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  Great staff! Had a wonderful time picking out my new right hand ring!!!

  Review of 9/18/21, following an experience of 9/17/21 by A A. *

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• 5 / 5

  

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  I am so impressed with Riddle’s Jewelry. They shortened my necklace with no additional cost to me! I LOVE great customer service!

  Review of 9/17/21, following an experience of 9/16/21 by A A. *

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• 5 / 5

  

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  Had an amazing service with Riddlesjewelry.com. Their sales reps were on top of all questions I had and even called me to help me through my big purchase! Will be returning in the future!

  Review of 9/11/21, following an experience of 9/10/21 by A A. *

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• 5 / 5

  

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  Brenda was very awesome at riddles in the pueblo mall so respectful and very helpful ! I give her 5 stars!!!

  Review of 9/9/21, following an experience of 9/8/21 by A A. *

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• 5 / 5

  

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  Very helpful

  Review of 9/4/21, following an experience of 9/3/21 by A A. *

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• 5 / 5

  

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  The interaction with the employees of Riddles was one of the best shopping experiences I have ever had. Made you feel very welcome and were willing to work with you in order to find the best for you

  Review of 8/18/21, following an experience of 8/17/21 by A A. *

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• 5 / 5

  

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  Kyle McGee, the man helping us was spectacular! He treated us with great respect and did not attempt to try and sell us or rush us, but rather give us many options to look at and choose from while not putting pressure on us.

  Review of 8/11/21, following an experience of 8/10/21 by A A. *

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• 5 / 5

  

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  Krista was fantastic and helped me find the perfect gift!

  Review of 8/9/21, following an experience of 8/8/21 by A A. *

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• 5 / 5

  

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  Riddle’s has been amazing to work with, we went to multiple stores to find my fiancé exactly what he wanted for a wedding band and they worked with us to make sure everything was perfect! I will be going back for all future Jewlery purchases from now on! Chaydon Larsen is so nice to work with, he really goes above and beyond to make sure his customers are taken care of!

  Review of 8/8/21, following an experience of 8/7/21 by A A. *

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• 5 / 5

  

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  I had been in the market for an engagement ring for awhile and have visited several shops in my quest. Finally went to riddles and I am so thankful Shelley was working that day. She is amazing and made the entire process so smooth, listened to us, didn't try to upsell us. She truly wanted to make sure we were able to look at what we wanted. The day of the purchase was even smoother, she was very flexible with her schedule and accomdating to fit my schedule. Hands down a great experience with a large purchase. If your looking for any jewelry and haven't stopped in yet, I highly recommend you do and ask to speak with Shelley. I normally don't do reviews l, but felt the need for this because I know there are some guys out there that were in the same boat as me and could use the amazing assistance and guidance of Shelley.

  Review of 8/8/21, following an experience of 8/7/21 by A A. *

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• 5 / 5

  

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  The girls that helped us were great!! Definitely will be back!

  Review of 8/7/21, following an experience of 8/7/21 by A A. *

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• 5 / 5

  

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  Hanna was wonderful and so helpful to every detail and Megan helped bring the details for future questions which was so appreciated.

  Review of 8/6/21, following an experience of 8/6/21 by A A. *

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• 5 / 5

  

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  Very helpful and patient! Thankful for the staff!

  Review of 8/5/21, following an experience of 8/4/21 by A A. *

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• 5 / 5

  

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  I went into the Sheridan store with a ring purchased out of state that wouldn’t stop spinning. I received honest advice and left the ring to be resized. Not only did they have the resizing done in one day, the jeweler made the ring look better than it did before. Great service and excellent work!

  Review of 8/3/21, following an experience of 8/2/21 by A A. *

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• 5 / 5

  

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  Amazing customer service and great jewelry!

  Review of 7/31/21, following an experience of 7/31/21 by A A. *

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• 5 / 5

  

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  Crazy awesome service and a great family owned business!

  Review of 7/29/21, following an experience of 7/29/21 by A A. *

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• 5 / 5

  

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  The employee’s were very friendly and helpful!

  Review of 7/25/21, following an experience of 7/25/21 by A A. *

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• 5 / 5

  

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  Riddles is a awesome place to purchase Jewelry. The staff are awesome very friendly and helpful. I would highly recommend Riddles to purchase Jewelry. They have great prices and sales also. Great place to shop.

  Review of 7/20/21, following an experience of 7/20/21 by A A. *

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• 5 / 5

  

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  Such amazing customer service and the options were through the moon thank the lord for your service

  Review of 7/18/21, following an experience of 7/17/21 by A A. *

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• 5 / 5

  

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  Great Quality Jewelry with the best Warranty&Care plans any jewelry outlet can offer!!!..Some of the most honest and Educated customer service, Will keep me happy to be a Riddles customer for life! Thank you!

  Review of 7/17/21, following an experience of 7/16/21 by A A. *

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• 5 / 5

  

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  Blake is very good with customer service and was a fantastic help

  Review of 7/17/21, following an experience of 7/16/21 by A A. *

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• 5 / 5

  

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  I had a watch battery replaced. Very fast and friendly service!

  Review of 7/16/21, following an experience of 7/16/21 by A A. *

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• 5 / 5

  

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  Nice people and great service! Repaired my pendant without any hassle!!

  Review of 7/16/21, following an experience of 7/16/21 by A A. *

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• 5 / 5

  

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  Brenda was awesome !!! Very polite and very very knowledgeable about diamonds.

  Review of 7/15/21, following an experience of 7/14/21 by A A. *

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• 5 / 5

  

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  Hi, I want to give a BIG shout out to one of the best employee. I have been shopping at store # 152 in waterloo iowa for 15 plus years. Morgan has helped me most every time I have been in. She is amazing. Morgan is so customer focused and very patient. I'd like to share my last visit just to give you a better understanding of her work ethic. I wanted to trade in two rings n find something new. I was in the store for almost 3 hours trying to decide what I wanted. She patiently worked with me going from one end of the store to another. She helped me put some rings together that were very unique that no one else will have. I really can't say enough about her. I will miss shopping there and having her help me. I'm relocating to Florida and wish you had a store there. Thank you for allowing me to provide my feedback.

  Review of 7/15/21, following an experience of 7/15/21 by A A. *

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• 5 / 5

  

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  I had a excellent experience working with Brenda! She’s awesome and made our experience awesome! We will be back!!

  Review of 7/15/21, following an experience of 7/14/21 by A A. *

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• 5 / 5

  

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  The gals were great when they replaced batteries on both my watches and even cleaned and polished them as part of process which I never asked them to do. Because of great and quick service I even bought a gift for my wife since it was her birthday. I highly recommend Riddles!

  Review of 7/14/21, following an experience of 7/13/21 by A A. *

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• 5 / 5

  

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  Rebecca was very knowledgable, friendly, and accommodating. Highly suggest her for your next diamond ring purchase.

  Review of 7/14/21, following an experience of 7/13/21 by A A. *

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• 4 / 5

  

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  Very helpful

  Review of 7/13/21, following an experience of 7/12/21 by A A. *

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• 5 / 5

  

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  Friendly professional great service

  Review of 7/12/21, following an experience of 7/11/21 by A A. *

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• 5 / 5

  

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  Great service! They placed a special order a small gold wrist bracelet. Their attention to details and customer assistance is greatly appreciated. They listen to what I needed and were able to help me to find exactly what I wanted. Staff was very knowledgeable and accommodating!

  Review of 7/9/21, following an experience of 7/8/21 by A A. *

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• 5 / 5

  

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  Always there to help with the best customer care

  Review of 7/9/21, following an experience of 7/9/21 by A A. *

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• 5 / 5

  

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  I was incredibly impressed with my experience at Riddles in Williston from the moment I walked through the doors. The ladies that helped me were kind, attentive and patient. They didn’t rush me into making a decision and were happy to answer my 1000 of questions. They made a first time buyer out of me and I’ll definitely be back!

  Review of 7/7/21, following an experience of 7/6/21 by A A. *

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• 5 / 5

  

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  Helpful and friendly. Took care of my needs immediately. Will go back!

  Review of 7/4/21, following an experience of 7/4/21 by A A. *

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• 5 / 5

  

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  Amazing customer service! Was very helpful!

  Review of 7/1/21, following an experience of 7/1/21 by A A. *

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• 5 / 5

  

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  All I can say is happy wife happy life. Riddles help us with a poor decision on my part and we left the store with a beautiful new set of earrings. Thanks

  Review of 6/30/21, following an experience of 6/30/21 by A A. *

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• 5 / 5

  

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  Great service!

  Review of 6/28/21, following an experience of 6/28/21 by A A. *

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• 5 / 5

  

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  Cheyenne had great customer service and helped me find the perfect wedding band for my engagement ring. Will definitely continue to do business with them.

  Review of 6/23/21, following an experience of 6/22/21 by A A. *

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• 5 / 5

  

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  Tracy is, and always has been great to work with!! Very good at her job. I will always come back to Riddles.

  Review of 6/20/21, following an experience of 6/20/21 by A A. *

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• 5 / 5

  

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  They were so great to work with and very accommodating!

  Review of 6/18/21, following an experience of 6/18/21 by A A. *

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• 5 / 5

  

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  I worked with Shelley at the Rapid City riddles jewelry store. I did not make an online order. My experience has always been great with Shelley. She always helps me find exactly what I need and makes the process so easy she is very deferential to my tasteAnd leads me to the product I want. She is a great sales person and I have worked with her for almost 20 years now.

  Review of 6/18/21, following an experience of 6/18/21 by A A. *

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• 5 / 5

  

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  Michelle was so helpful . She explained everything perfectly from the time she discovered my damage, to working with insurance company and to my picking up my jewelry

  Review of 6/16/21, following an experience of 6/15/21 by A A. *

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• 5 / 5

  

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  Audra was wonderful to be helped by! She knew what I was looking for when I described what I was wanting. She’s very smart on the materials and it was a pleasure being helped by her

  Review of 6/14/21, following an experience of 6/13/21 by A A. *

  *Pseudonymized data at the request of the author

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