Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5

  

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  Excellent customer service

  Review of 1/15/24, following an experience of 1/12/24 by ROBERT M.

• 5 / 5

  

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  Great customer experience

  Review of 1/15/24, following an experience of 1/9/23 by DOUGLAS J.

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service

  Review of 1/15/24, following an experience of 1/3/24 by JOE S.

• 1 / 5

  

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  Terrible. Customer service is a joke and not helpful at all. My emails didn’t receive a response when I inquired on certain details. If you have the option spend your money elsewhere.

  Review of 1/15/24, following an experience of 12/11/23 by TIMOTHY S.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that, can you email supervisor@prosoundgear.com to have another look at your problem

• 5 / 5

  

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  Great customer experience

  Review of 1/15/24, following an experience of 1/4/23 by JOSE S.

• 5 / 5

  

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  Great help from the manager in the keyboards area, he helps me to find my piano

  Review of 1/15/24, following an experience of 1/9/23 by EDUARDO M.

• 5 / 5

  

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  Everything was great

  Review of 1/15/24, following an experience of 1/4/23 by ROBERT M.

• 5 / 5

  

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  Great customer experience

  Review of 1/15/24, following an experience of 1/3/24 by DOUGLAS J.

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 1/15/24, following an experience of 1/12/24 by JOE D.

• 5 / 5

  

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  Great Experience!

  Review of 1/15/24, following an experience of 12/31/23 by DAVID H.

• 5 / 5

  

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  Great site with high quality products. The VIP benefits are hard to beat.

  Review of 1/15/24, following an experience of 12/20/23 by RAUL L.

• 5 / 5

  

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  excellent all

  Review of 1/7/24, following an experience of 12/27/23 by ROBERT M.

• 1 / 5

  

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  My order was completely wrong. I was sent classic 7 speakers instead of the KRK RP6-G3 Which I ordered and the speakers that arrived didn't even come with the monitor stands.

  Review of 1/7/24, following an experience of 12/18/23 by STEPHEN D.

  Answer by prosoundgear.com

  

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  Hello dear customer, I am really sorry about this issue, please reach out to the supervisor dpt to have a better resolution supervisor@prosounddgear.com

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 1/7/24, following an experience of 12/27/23 by MIKE D.

• 5 / 5

  

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  Excelent customer service

  Review of 12/23/23, following an experience of 12/22/23 by ENRIQUE J.

• 5 / 5

  

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  prompt shipping, excellent tracking information for shipping, competitive price, item arrived exactly as described, would recommend and use again.

  Review of 12/21/23, following an experience of 12/14/23 by CHRISTIAN C.

• 5 / 5

  

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  Everything was easy to navigate and order. Even when I had a question after ordering the chat on the site was very helpful and answered everything. Processing, shipping and delivery was very fast. Will order again and will recommend to others.

  Review of 12/20/23, following an experience of 12/7/23 by LACEY V.

• 5 / 5

  

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  Good store and the staff love you job

  Review of 12/20/23, following an experience of 12/19/23 by ELOY S.

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 12/20/23, following an experience of 12/19/23 by JOE M.

• 5 / 5

  

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  everything is fine thanks great service

  Review of 12/16/23, following an experience of 12/15/23 by ADAM J.

• 5 / 5

  

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  Always great service and care by every one

  Review of 12/16/23, following an experience of 12/15/23 by CARLS M.

• 5 / 5

  

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  Everything was great .. delivery was free and as promised. Shout out to their customer support guys who were online to answer any and all questions! Looking forward to my next purchase.

  Review of 12/16/23, following an experience of 11/17/23 by PEARLINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great place, great people and all kinds of musical equipment. I could spend all day in the store!

  Review of 12/15/23, following an experience of 12/14/23 by MARCOS J.

• 5 / 5

  

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  Nice cordial service.

  Review of 12/15/23, following an experience of 12/14/23 by FRANK J.

• 5 / 5

  

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  the attention of the seller was excellent, very attentive and friendly.

  Review of 12/14/23, following an experience of 12/13/23 by PAUL J.

• 5 / 5

  

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  I just got my EV everse 8 .I struggled to decide if I get this product or not because is the only company that sells it for the price like the other companies but like a bundle. EV everse 8,cable and carry tote for $749 and taxes that's what made me think 10 times to buy from this company or not.the only thing is that it took a little longer to get it .I ordered it on November the 30 and I got it on December the 11 .great chat service if you have doubts.great, powerful and great bass. It's a little too expensive but I think its worth it.

  Review of 12/14/23, following an experience of 11/30/23 by JORGE A.

• 5 / 5

  

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  Excellent salesman, on point on knowledge and everything else to meet anyone expectations!

  Review of 12/14/23, following an experience of 12/13/23 by JEAN M.

• 5 / 5

  

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  Great response. Everything was as promised!

  Review of 12/13/23, following an experience of 11/27/23 by HOANG N.

• 5 / 5

  

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  Profesional, knowledgeable and kind staff

  Review of 12/12/23, following an experience of 12/11/23 by ELISEL J.

• 5 / 5

  

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  Excellent salesman, on point on knowledge and everything else to meet anyone expectations!

  Review of 12/12/23, following an experience of 12/11/23 by CARLS M.

• 5 / 5

  

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  Very happy with the customer service!! Will definitely use Prosound in the future!

  Review of 12/11/23, following an experience of 12/1/23 by JASON W.

• 5 / 5

  

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  Order came safely and rather quickly.

  Review of 12/10/23, following an experience of 11/18/23 by KYLE K.

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 12/9/23, following an experience of 12/8/23 by MIKE D.

• 5 / 5

  

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  Excelent customer service

  Review of 12/9/23, following an experience of 12/8/23 by ALFREDO S.

• 5 / 5

  

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  Very good ordering process

  Review of 12/8/23, following an experience of 11/30/23 by DAVID T.

• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 12/7/23, following an experience of 12/6/23 by PAUL M.

• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 12/7/23, following an experience of 12/6/23 by STEVEN J.

• 3 / 5

  

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  Despite fast shipping, I only received 2 of the 3 items I ordered, so I will leave an average rating. Despite contacting customer service and emailing three individuals listed on their website, I have not received a response to my original inquiry. I visited their fulfillment center and spoke with Alex, who provided exceptional customer service. He explained only two out of the three items were in stock when I placed the order; the third item would arrive this week and be mailed to me. Were that stated in my order confirmation or as a response to my inquiry, I’d have no issues. Your prices and speedy delivery are excellent, but lack communication. Also, if the item is not in stock, please advertise it as “the item is on back-order; we will receive the Item on such date.” Please don’t forget to ship me my product. Thanks!

  Review of 12/6/23, following an experience of 12/1/23 by LEONORA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 12/5/23, following an experience of 12/4/23 by RAYMON M.

• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 12/5/23, following an experience of 12/4/23 by SAM J.

• 5 / 5

  

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  Great staff answered all questions about product, shipping, etc. quick shipping and good prices.

  Review of 12/4/23, following an experience of 11/8/23 by JAMES H.

• 5 / 5

  

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  Gear was shipped quickly and arrived in basically new condition, even for an open box. Still had plastic wrap on it!

  Review of 12/4/23, following an experience of 11/28/23 by KYLE B.

• 5 / 5

  

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  Knowledgeable and friendly customer service

  Review of 12/4/23, following an experience of 11/27/23 by JIM M.

• 5 / 5

  

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  Sry friendly and professional staff.

  Review of 12/4/23, following an experience of 11/30/23 by GREGORY J.

• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/22/23 by HOWARD J.

• 1 / 5

  

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  Received the equipment and whiled testing for the program noticed the Main out puts are not working. Not sure how to handle our event as most of the local rental stores are closed. Need a replacement or full refund.

  Review of 12/4/23, following an experience of 11/11/23 by MELISSA G. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

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  Hello Kamalakar, I am really sorry about this issue, in order to exchange the product ASAP please email supervisor@prosoundgear.com

• 5 / 5

  

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  We received our gear quickly and with good service.

  Review of 12/4/23, following an experience of 11/18/23 by MATTHEW S.

• 5 / 5

  

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  The salesperson was professional and polite. The customer service was great.

  Review of 12/4/23, following an experience of 11/30/23 by JORGE M.

• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/27/23 by HOWARD J.

• 5 / 5

  

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  Musician’s heaven!

  Review of 12/4/23, following an experience of 11/22/23 by ROBERTO G.

• 3 / 5

  

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  I tried to get next day shipping to get the GP-200 for a gig but the rep didn’t get back to me with details on how to do it or how much it would cost for two days so I ordered it with standard shipping shipping (web site did not have an option for next day shipping like Sweetwater who did not offer the GP-200) - the rep who answered my call said I would receive it that day (the day of the gig, 3days after ordering) and UPS said there was a “sortation error” (sorting?!?!) and my shipment would be delayed … the gig(s) have come and gone and it is day Six and I hope to receive it soon…

  Review of 12/4/23, following an experience of 11/27/23 by TOM C.

• 5 / 5

  

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  Great price and delivered on time.

  Review of 12/4/23, following an experience of 11/2/23 by ERIKA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/20/23 by CARLS J.

• 5 / 5

  

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  Always good to know I can get a great deal on great guitars..

  Review of 12/4/23, following an experience of 11/20/23 by ROBERT J.

• 1 / 5

  

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  I received Pro DG i603a Professional Battery-Powered System with Bluetooth speaker,speaker did not operate up to par,installed microphone adjusted eq,mic generated feedback to speaker,which them cut off and would not turn back on. I then plugged into the wall and it finally came back on.2 leds generating battery power did not illuminate. I then sent email requesting info to return the speaker,upon which there was a misunderstanding which then had to clarify that I need a return label to send it back,after sending multiple emails with descriptions along with pics along with phone calls my request has yet to be granted. I will give another day,then take a different approach I was looking to just return and purchase a proven reputable brand of speaker from them,but at this point I just want to return and get a refund. I will be taking my business elsewhere,that’s just life,sometimes things do not work out,I’m sure they have great reviews,but not a good experience in my situation. I would rather pay more money for a better experience than deal with drama to save a few dollars.

  Review of 11/27/23, following an experience of 11/7/23 by MEGGIE C. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that isse, someone from our team will be comunicating with you soon.

  Answer by Meggie C

  

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  Thank you for responding but I have been waiting to hear from someone by a simple email the last 3 days and have yet to even receive a response to even start the process of rectifying the issue.

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• 5 / 5

  

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  Just perfect. People are helpful and very kind. Marvelous store.

  Review of 11/27/23, following an experience of 11/14/23 by ROBERT J.

• 5 / 5

  

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  Store attendant was really friendly

  Review of 11/27/23, following an experience of 11/14/23 by CARLA M.

• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 11/27/23, following an experience of 11/14/23 by PAUL M.

• 5 / 5

  

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  Excelent customer service

  Review of 11/10/23, following an experience of 11/9/23 by DONNA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 11/10/23, following an experience of 11/9/23 by MIKE D.

• 5 / 5

  

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  Always good to know I can get a great deal on great guitars

  Review of 11/8/23, following an experience of 11/7/23 by DALTON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 11/8/23, following an experience of 11/7/23 by KEATON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 11/7/23, following an experience of 11/6/23 by MAVERICK E. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 11/7/23, following an experience of 11/6/23 by EVA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best price and free and quick shipping

  Review of 11/4/23, following an experience of 10/28/23 by DOROTHY H. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 11/3/23, following an experience of 11/2/23 by NANNIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very professional !!

  Review of 11/3/23, following an experience of 11/2/23 by MATTIE M. *

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• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 11/2/23, following an experience of 11/1/23 by LINWOOD B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 11/2/23, following an experience of 11/1/23 by URSULA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 10/31/23, following an experience of 10/30/23 by NYASIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 10/31/23, following an experience of 10/30/23 by MATHIAS L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordered a great keyboard the Roland GAIA SH-01 Virtual Analog Synthesizer, everywhere i looked all i could find was used but they had it new, it was new/old stock. i got it in a few days and it was just as described.

  Review of 10/29/23, following an experience of 10/23/23 by AMBROSE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This site is awesome! I ordered 2 EV Evolve 50s (for a great price) on a Saturday evening and they were delivered Wednesday afternoon... I would recommend this site to my fellow DJs and Musicians.

  Review of 10/29/23, following an experience of 10/21/23 by THAD M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sry friendly and professional staff.

  Review of 10/28/23, following an experience of 10/27/23 by JANICE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Knowledgeable and friendly customer service

  Review of 10/28/23, following an experience of 10/27/23 by KACIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The way you treat the clients is kind.

  Review of 10/27/23, following an experience of 10/26/23 by OTTILIE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always good to know I can get a great deal on great guitars..

  Review of 10/27/23, following an experience of 10/26/23 by CHRISTELLE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Large inventory and very friendly, helpful staff.

  Review of 10/26/23, following an experience of 10/13/23 by FRANCIS D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 10/26/23, following an experience of 10/20/23 by JEVON S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 10/26/23, following an experience of 10/23/23 by BRANDYN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 10/26/23, following an experience of 10/18/23 by HAYLIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 10/26/23, following an experience of 10/13/23 by WILTON H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 10/26/23, following an experience of 10/24/23 by CATERINA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 10/26/23, following an experience of 10/23/23 by JAQUELIN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service. Smooth transaction as always. A+ experience.

  Review of 10/26/23, following an experience of 10/18/23 by STUART W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Service!

  Review of 10/26/23, following an experience of 10/25/23 by ELDRED G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My visit was fine. Your sales person was very helpful.

  Review of 10/26/23, following an experience of 10/11/23 by ELDORA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Musicians’ heaven!

  Review of 10/26/23, following an experience of 10/25/23 by ILENE T. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  3 Stars is probably better than I should rate it but everything was good, price, delivery ease of everything until I opened the box. I got the wrong color guitar. One of the reasons I ordered the one I did was because of the Cherry Sunburst color. The guitar I got is Amber, still a nice-looking guitar and it's solid, I played it acoustically and it's everything an American made Lakland should be. but I can't play it now because I'm waiting on ProSound to tell me my next move...very disappointing!

  Review of 10/26/23, following an experience of 10/16/23 by KHALIL D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Extremely helpful and honest.

  Review of 10/26/23, following an experience of 10/24/23 by GARRET G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service. Smooth transaction as always. A+ experience.

  Review of 10/26/23, following an experience of 10/13/23 by GUS Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 10/26/23, following an experience of 10/12/23 by VERNIE O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Musicians’ heaven!

  Review of 10/26/23, following an experience of 10/17/23 by TYRESE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you I am very happy

  Review of 10/26/23, following an experience of 10/14/23 by ALANIS K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Friendly and knowledgeable staff

  Review of 10/26/23, following an experience of 10/20/23 by WARREN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super helpful and knowledgeable!

  Review of 10/26/23, following an experience of 10/12/23 by BEAU P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 10/26/23, following an experience of 10/11/23 by TOM D. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Delivery was prompt on my lighting kit, however I did not receive my order complete. The lighting board was on back order, but I wasn't notified or made aware of at all. It wasn't until I reached out that I was told the lighting board was on back order. Still waiting.

  Review of 10/26/23, following an experience of 9/14/23 by VERNA S. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue

  Answer by Verna S

  

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  What is the status of my order?

  Answer by prosoundgear.com

  

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  Looks like shipped and delivered under tracking number 1Z9AY059A891798962 UPS

  Answer by Verna S

  

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  It seems you didn’t read my full review. My order was delivered, but my lighting board was missing in the order. When I contacted customer service, they told me the board is on back order and that’s why it wasn’t included. They said I would be notified when the board was back in stock. This was 1 month ago and I haven’t heard anything since.

  Answer by prosoundgear.com

  

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  Got it, I am sorry, it should be shipped by Friday or Monday

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• 5 / 5

  

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  Super helpful and knowledgeable!

  Review of 10/26/23, following an experience of 10/16/23 by HILMA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The way you treat the clients is kind.

  Review of 10/26/23, following an experience of 10/17/23 by KEVIN M. *

  *Pseudonymized data at the request of the author

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