Customer reviews for prosoundgear.com

4.9 / 5

Calculated from 230 reviews obtained over the last 12 months

3671 reviews since 29/03/2017

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Review Summary

Customers consistently praise the professional service and excellent prices offered by the brand. Many highlight the knowledgeable and helpful staff, along with swift delivery and strong communication. Overall, the shopping experience is regarded as positive and reliable.

This summary is AI-Generated

This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.

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Information prosoundgear.com

Company

Retail Location
Description

Pro Sound Gear offers the branded quality musical instruments online like dj equipment, recording studio gear and more. Call us now at 1-866-279-4489
Address

1225 NW 93rd CT 33172 Doral
Website

https://www.prosoundgear.com
Category

Hifi, photos and videos

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Review Summary

Customers consistently praise the professional service and excellent prices offered by the brand. Many highlight the knowledgeable and helpful staff, along with swift delivery and strong communication. Overall, the shopping experience is regarded as positive and reliable.

This summary is AI-Generated

This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.

Thanks for your feedback!

Was it helpful? Yes No

Customer reviews

5 / 5

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great costumer service

Review of 8/19/25, following an experience of 8/18/25 by ROBERT M.
3 / 5

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The positive side of this review is that Prosound Gear was one of the only businesses in the country that had this product in inventory and more importantly- willing to send it to me in rural Alaska via USPS Priority Mail. It cost an extra $165 to ship, but the price was discounted and helped offset the shipping a bit. I purchased it on June 20th hoping to get the amp in time to play a gig on July 4th. However, several things conspired to defeat me on this. Juneteenth kept the post office from picking up the box until several days later. Then the post office decided to have it sit in Miami for several more days. More about the shipping issues later. I found the salesperson to be unsupportive and uncaring, but she ultimately did her job. The shipping department did contact me after I let them know that the shipping label had been created but still not delivered to the post office. For Priority Shipping, I really expected more service from this company AND the Post Office. The postoffice ultimately decided to flag this delivery, so I didn't even get it til July 17th, almost a month later. Their explanation was that it was a large heavy box in a commercial box which was a flag for illicit funds moving.

Review of 7/24/25, following an experience of 6/19/25 by SUSAN H.
5 / 5

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The way you treat the clients is kind.

Review of 7/23/25, following an experience of 7/15/25 by JOSE M.
5 / 5

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Great service

Review of 7/23/25, following an experience of 7/18/25 by JAMES M.
5 / 5

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Great service

Review of 7/23/25, following an experience of 7/15/25 by PAUL M.
1 / 5

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My experience buying from Prosound Gear has been the worst. I never imagined having so many problems with this store, because the product they sent me was damaged and had missing parts. They never changed my speaker for another one in good condition. The $200 refund has not arrived. I do not recommend buying from this store.

Review of 7/23/25, following an experience of 6/3/25 by FRANCISCO M.

Answer by prosoundgear.com

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Hello, We're truly sorry to hear about your experience with your recent order and the issues you've encountered. We understand how frustrating it can be to receive a damaged product, and we appreciate your feedback regarding the refund process. Your experience is important to us, and we are committed to improving our services. Thank you for sharing your thoughts. Best, The Prosound Gear Team
5 / 5

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Everyone was helpful and friendly

Review of 7/23/25, following an experience of 9/22/25 by PAUL J.
5 / 5

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Musician’s heaven!

Review of 7/23/25, following an experience of 7/15/25 by ROBERT G.
5 / 5

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Phenomenal customer service..had a small issue but it was resolve IMMMIFIATELY. Shipping was fast and product exceeded my expectations.

Review of 7/23/25, following an experience of 5/20/25 by CRANFORD D.
5 / 5

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Great customer service. Smooth transaction as always. A experience.

Review of 7/23/25, following an experience of 7/22/25 by MICHAEL J.
5 / 5

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Super helpful and knowledgeable!

Review of 7/23/25, following an experience of 7/22/25 by PAUL M.
5 / 5

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Online chat was helpful. Shipping timeframe was as stated. Item arrived in good condition - delivery to the front door. I did pay for shipping insurance and found that aspect to be very clear and was not surprised at the additional cost.

Review of 7/23/25, following an experience of 6/4/25 by KATE S.
5 / 5

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Musician’s heaven!

Review of 7/8/25, following an experience of 7/7/25 by ROBERT M.
5 / 5

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knowledgeable, personable, attentive and prompt service. All that I could ask for.

Review of 7/8/25, following an experience of 7/7/25 by HOWARD J.
5 / 5

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Great Staff. Very Helpful.

Review of 7/1/25, following an experience of 6/30/25 by MARC J.
5 / 5

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knowledgeable, personable, attentive and prompt service. All that I could ask for.

Review of 7/1/25, following an experience of 6/30/25 by HOWARD M.
5 / 5

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Very professional

Review of 6/27/25, following an experience of 6/26/25 by RICHARD J.
5 / 5

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Great Staff. Very Helpful.

Review of 6/27/25, following an experience of 6/25/25 by WALLACE J.
5 / 5

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Great service, great person at the register.

Review of 6/27/25, following an experience of 6/26/25 by CHRIS J.
5 / 5

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Very professional !!

Review of 6/25/25, following an experience of 6/24/25 by LUCAS M.
5 / 5

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super helpful and honest.

Review of 6/25/25, following an experience of 6/24/25 by MICHAEL J.
5 / 5

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Great service, great person at the register.

Review of 6/14/25, following an experience of 6/13/25 by CARLS M.
5 / 5

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My visit was fine. Your sales person in the drums department was very helpful.

Review of 6/14/25, following an experience of 6/13/25 by RAYMON S.
5 / 5

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Sales person very helpful, knowledgeable and nice.

Review of 6/14/25, following an experience of 6/12/25 by GREG J.
5 / 5

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super helpful and honest.

Review of 6/14/25, following an experience of 6/12/25 by MICHAEL J.
5 / 5

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super helpful and honest.

Review of 6/14/25, following an experience of 6/13/25 by WILLIAMS J.
5 / 5

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super helpful and honest.

Review of 6/10/25, following an experience of 6/9/25 by ROBERT M.
5 / 5

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Sry friendly and professional staff.

Review of 6/10/25, following an experience of 6/9/25 by CARLS J.
5 / 5

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A great experience !! Coming back for more !

Review of 6/10/25, following an experience of 6/9/25 by MORGADO A.
5 / 5

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Store attendant was really friendly

Review of 6/7/25, following an experience of 6/6/25 by MARY S.
5 / 5

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Best customer service, Love this place!

Review of 6/7/25, following an experience of 6/6/25 by GERSON J.
5 / 5

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A great experience !! Coming back for more !

Review of 6/6/25, following an experience of 6/5/25 by ALEX J.
5 / 5

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As always the experience was great and very satisfactory.

Review of 6/6/25, following an experience of 6/5/25 by TONY S.
5 / 5

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Always good to know I can get a great deal

Review of 6/6/25, following an experience of 6/5/25 by ROBERT J.
5 / 5

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Great service and great deals!!

Review of 6/5/25, following an experience of 6/4/25 by MARY H.
5 / 5

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My experience was cool, the employees had a cool calm attitude and were very helpful.

Review of 6/5/25, following an experience of 6/4/25 by JUSTIN M.
5 / 5

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Everyone was helpful and friendly

Review of 6/5/25, following an experience of 6/4/25 by MARY S.
5 / 5

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Great customer service. Smooth transaction as always. A experience.

Review of 5/31/25, following an experience of 5/30/25 by ALBERT M.
5 / 5

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Super helpful and knowledgeable!

Review of 5/31/25, following an experience of 5/30/25 by ROBERT J.
5 / 5

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Everyone was helpful and friendly

Review of 5/29/25, following an experience of 5/28/25 by WILLIAMS M.
5 / 5

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Very helpful in selecting an acoustic guitar for a beginner who knows little about guitars

Review of 5/29/25, following an experience of 5/28/25 by MARC J.
5 / 5

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Great customer service. Smooth transaction as always. A experience.

Review of 5/15/25, following an experience of 5/14/25 by MORGADO A.
5 / 5

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The Service is great, thank you very much.

Review of 5/9/25, following an experience of 5/8/25 by GABRIEL M.
5 / 5

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Great Staff. Very Helpful.

Review of 5/2/25, following an experience of 5/1/25 by ANTHONY M.
5 / 5

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Best customer service. Love this place!

Review of 4/30/25, following an experience of 4/29/25 by PERRY J.
5 / 5

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The sale person was very kind and knowledgeable. Thank you

Review of 4/16/25, following an experience of 4/15/25 by GARRY M.
5 / 5

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Excellent experience. You guys are great.

Review of 4/12/25, following an experience of 4/11/25 by GARRY M.
5 / 5

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Great store end people.

Review of 4/12/25, following an experience of 4/11/25 by ROBERT S.
5 / 5

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The sales rep was friendly and very fair with pricing.

Review of 4/10/25, following an experience of 4/9/25 by ROBERT S.
5 / 5

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Great store end people.

Review of 4/10/25, following an experience of 4/8/25 by CARLS J.
5 / 5

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The sale person was very kind and knowledgeable. Thank you

Review of 4/5/25, following an experience of 4/4/25 by GARRY M.
5 / 5

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The sales rep was friendly and very fair with pricing.

Review of 4/1/25, following an experience of 3/31/25 by MORGADO A.
5 / 5

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Great store end people.

Review of 4/1/25, following an experience of 3/31/25 by MARY J.
5 / 5

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The sales rep was friendly and very fair with pricing.

Review of 3/21/25, following an experience of 3/20/25 by VICTOR S.
5 / 5

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The guys were great, definitely made the experience very pleasant and seamless. Will definitely be coming back!

Review of 3/20/25, following an experience of 3/19/25 by EVAN J.
5 / 5

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Excellent experience. You guys are great.

Review of 3/20/25, following an experience of 3/19/25 by KATHY M.
5 / 5

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Very professional. Great Job. I'll be back.

Review of 3/13/25, following an experience of 3/11/25 by STEVE J.
5 / 5

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Had a great experience the prices was on point I would come back and purchase more

Review of 3/13/25, following an experience of 3/12/25 by STEVE R.
5 / 5

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Customers service was a plus and great attitude

Review of 3/13/25, following an experience of 3/11/25 by RICHARD M.
5 / 5

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The sales rep was friendly and very fair with pricing.

Review of 3/13/25, following an experience of 3/12/25 by ADOLFO S.
5 / 5

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Absolutely amazing service and e programs....i will definitely be getting my Dj needs from them

Review of 3/8/25, following an experience of 3/7/25 by CARLS M.
5 / 5

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Customers service was a plus and great attitude

Review of 3/8/25, following an experience of 3/7/25 by AIRIMUS B.
5 / 5

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I felt very welcome! good people they are unique and helpful very understanding .

Review of 3/7/25, following an experience of 3/6/25 by CARLS S.
5 / 5

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Customers service was a plus and great attitude

Review of 3/7/25, following an experience of 3/6/25 by RICHARD S.
5 / 5

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Friendly, fun and knowledgeable, these folks are great. This is the only music store I ever visit.

Review of 3/6/25, following an experience of 3/5/25 by CHARLES S.
5 / 5

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I had an awesome experience

Review of 3/6/25, following an experience of 3/5/25 by DAVID J.
5 / 5

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Always great customer service

Review of 3/4/25, following an experience of 3/3/25 by CHARLES J.
5 / 5

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Friendly, fun and knowledgeable, these folks are great. This is the only music store I ever visit.

Review of 3/4/25, following an experience of 3/3/25 by THOMAS B.
5 / 5

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The sales rep was friendly and very fair with pricing.

Review of 3/1/25, following an experience of 2/28/25 by YORMAN J.
5 / 5

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Excellent experience. You guys are great.

Review of 3/1/25, following an experience of 2/28/25 by MICHAEL J.
5 / 5

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Had a great experience the prices was on point I would come back and purchase more

Review of 2/28/25, following an experience of 2/27/25 by WAYNE A.
5 / 5

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Everyone was extremely friendly and informative

Review of 2/28/25, following an experience of 2/27/25 by LOGAN W.
5 / 5

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Always great customer service. You will find everything you need for music. This store is the best.

Review of 2/26/25, following an experience of 2/25/25 by MICHAEL W.
5 / 5

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I had an awesome experience

Review of 2/26/25, following an experience of 2/25/25 by CHARLES M.
5 / 5

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Awesome staff and amazing selection.

Review of 2/25/25, following an experience of 2/24/25 by THOMAS S.
5 / 5

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Friendly, fun and knowledgeable, these folks are great. This is the only music store I ever visit.

Review of 2/25/25, following an experience of 2/24/25 by ROBERT J.
5 / 5

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Courteous, friendly, fun staff that will answer all of your questions without pressuring you to buy.

Review of 2/22/25, following an experience of 2/21/25 by THOMAS J.
5 / 5

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I felt very welcome! good people they are unique and helpful very understanding .

Review of 2/22/25, following an experience of 2/21/25 by RICHARD M.
5 / 5

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You had what I needed in stock; salesperson was polite; I was waited on immediately. Great job.

Review of 2/21/25, following an experience of 2/20/25 by CARLS M.
5 / 5

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Customers service was a plus and great attitude

Review of 2/21/25, following an experience of 2/20/25 by RICHARD J.
5 / 5

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Had a great experience the prices was on point I would come back and purchase more

Review of 2/20/25, following an experience of 2/19/25 by MARY J.
5 / 5

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Everyone was extremely friendly and informative

Review of 2/20/25, following an experience of 2/19/25 by CHARLES J.
5 / 5

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Friendly and experienced staff. They know the products and treat you like a friend.

Review of 2/11/25, following an experience of 2/10/25 by THOMAS S.
5 / 5

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Everyone was extremely friendly and informative

Review of 2/11/25, following an experience of 2/10/25 by LOGAN J.
5 / 5

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Friendly and experienced staff. They know the products and treat you like a friend.

Review of 2/8/25, following an experience of 2/7/25 by THOMAS M.
5 / 5

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Good help. Store has everything.

Review of 2/8/25, following an experience of 2/7/25 by MICHAEL J.
5 / 5

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Very professional. Great Job. I'll be back.

Review of 2/6/25, following an experience of 2/5/25 by ROBERT D.
5 / 5

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Good help. Store has everything.

Review of 2/6/25, following an experience of 2/5/25 by MARY J.
5 / 5

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That was pretty good the sellers was very patient hé helped me a lot

Review of 2/5/25, following an experience of 2/4/25 by MARY S.
5 / 5

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friendly, and extremely helpful

Review of 2/5/25, following an experience of 2/4/25 by MICHELLE J.
5 / 5

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Always great customer service. You will find everything you need for music. This store is the best.

Review of 1/31/25, following an experience of 1/30/25 by ANONYMOUS A.
5 / 5

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Friendly, fun and knowledgeable, these folks are great. This is the only music store I ever visit.

Review of 1/31/25, following an experience of 1/30/25 by THOMAS S.
5 / 5

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Absolutely amazing service I will definitely be getting my Dj needs from them

Review of 1/30/25, following an experience of 1/29/25 by TIM D.
5 / 5

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I felt very welcome! good people they are unique and helpful very understanding .

Review of 1/30/25, following an experience of 1/29/25 by SHANNON B.
5 / 5

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Customers service was a plus and great attitude

Review of 1/29/25, following an experience of 1/28/25 by PAUL S.
5 / 5

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Absolutely amazing service and e programs....i will definitely be getting my Dj needs from them

Review of 1/28/25, following an experience of 1/27/25 by WILLIAM M.
5 / 5

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Customers service was a plus and great attitude

Review of 1/28/25, following an experience of 1/27/25 by ROBERT J.
5 / 5

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Customers service was a plus and great attitude

Review of 1/22/25, following an experience of 1/21/25 by RICHARD J.
5 / 5

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I felt very welcome! good people they are unique and helpful very understanding .

Review of 1/22/25, following an experience of 1/21/25 by PAUL M.
5 / 5

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I felt very welcome! good people they are unique and helpful very understanding .

Review of 1/21/25, following an experience of 1/20/25 by PAUL M.

Reviews displayed in chronological order

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