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Review Summary
Customers appreciate the quality and limited ingredients of Koha's pet food, finding it effective for pets with sensitivities. The site is user-friendly, and many express satisfaction with the prompt shipping and overall efficiency of the service.
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A. A.
Mar 11, 2024
Verified reviewI have 6 cats. None of them ate the food - the best I could get was some interest in th ebroth. I am so disappointed.
Reply from kohapet.com
Thank you for your purchase from KOHApet.com. I am sorry your pet did not enjoy the KOHA you purchased. We recommend a slow transition when introducing KOHA. Our food is 95% protein without any filler. It tends to be rich and some pets need extra time to adjust. Please visit our website to see our transition chart. We value your pet’s well-being and would like the opportunity to continue to help your pet thrive. I am available to discuss other formula options that may work for your pet’s specific needs. I can also offer you a coupon code to be used toward a sample order. Please feel free to contact customer support to discuss your cats preferences in more detail. customerservice@KohaPet.com
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A. A.
Mar 11, 2024
Verified reviewMy very picky dog loves this food!
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A. A.
Mar 11, 2024
Verified reviewPackage was well protected internally from shipping damage. Product is expensive so not getting a box full of dented cans which can lead to possible food decay is very much appreciated.
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A. A.
Mar 11, 2024
Verified reviewThe highest quality product on the market! This is the only brand of cat food that two of my 5 cats can eat without having an allergic reaction or intestinal problems. That says a lot since I have tried them ALL. I have an 18 year old that I found this brand to be the only one that she doesn't have intestinal issues and is now at a healthy weight.
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A. A.
Mar 11, 2024
Verified reviewSo far my experience with your company has been great! And my picky fur babies really love the food!! And it’s really helped my boy Panda’s IBD to reduce his symptoms quite a lot! Thank you for such a great quality cat food!!!
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A. A.
Mar 11, 2024
Verified reviewI'm so happy I found Koha. Shopping was easy and the product is great.
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A. A.
Mar 11, 2024
Verified reviewGreat products
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A. A.
Mar 7, 2024
Verified reviewI received my order within just a couple of days, which exceeded my expectations.
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A. A.
Mar 7, 2024
Verified reviewCustomer service is not friendly nor nice. The pate food was pretty good. Overpriced in my opinion.
Reply from kohapet.com
We are sorry to hear you are disappointed with our business practices. Our goal is to help keep your pet healthy and happy. We are glad to know your cat enjoyed the pate. To our understanding, he did not care for the stew. Our customer service team offers a variety of solutions to help with returns and we apologize that our return options did not align with your expectations. KOHA understands that pet care expenses can add up, but we genuinely believe that investing in premium pet food is an investment in your pet's long-term health and happiness. Our pricing represents the highest quality ingredients and manufacturing practices that provide the best nutrition for your beloved pets. We are here to help, please feel free to contact us to discuss further.
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A. A.
Mar 7, 2024
Verified reviewThe ordering of the "sample" shred pack was fine. 6 cans is a big sample, but ok. The shipping was crazy expensive. Always happy to find a sample for picky eater.
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A. A.
Mar 7, 2024
Verified reviewMy cat Macaroni and I are very pleased with Koha canned food. Rhoni is a very picky and spoiled girl. Her taste buds change constantly. Koha has had me donate food she didn’t like and then sent me replacement food at no cost. The quality of foo is the best in my opinion. Rhoni has maintained a healthy weight without my having to limite her. Koha is the best!!
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A. A.
Mar 7, 2024
Verified reviewI have ordered directly from the company as well as through Amazon. Again in full transparency, I have had some disappointing services regarding Amazon, and not the company itself. Most recently I received an order that was shipped from private seller. The package came highly damaged. Multiple cans were busted. Again, this is not the fault of the company. Amazon did rectify the issue by promptly providing a refund. Overall, I will continue to order KOHA cat food.
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A. A.
Mar 7, 2024
Verified reviewReputable company with excellent customer service, quick response on orders.
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Mar 7, 2024
Verified reviewI buy koha primarily because of my cats food allergies. Quality products delivered quickly.
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A. A.
Mar 7, 2024
Verified reviewfood looks like its all natural ingredients
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A. A.
Feb 22, 2024
Verified reviewThere’s only one kind of the small cans of the shreds. I hope you don’t stop making these
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A. A.
Feb 22, 2024
Verified reviewI recommend cat food from Koha.pet because of the quality and good tolerance by my sensitive stomach cat. The website needs improvement and the customer service should work 24/7 as other pet food companies.Also could be more variety for different flavors in cat food.
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A. A.
Feb 22, 2024
Verified reviewThe KOHA website is easy to use and provides lots of great information. I was able to seamlessly place my order after reviewing the different options available.
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A. A.
Feb 21, 2024
Verified reviewYour use of the US Postal Service needs reviewed. Pathetic, from shipping time, vague tracking info, inconsistent updates of order status. I continue to be puzzled why you utilize USPS. Kohapet does package their shipments well.
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A. A.
Feb 21, 2024
Verified reviewEasy to navigate
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