Customer reviews for kaiserwillys.com

Customer reviews

• 3 / 5

  

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  I wish the website would inform consumer of out of stock items prior to them placing orders. I once had hundreds of dollars worth of items in back order- had to fight to get them months later. Was reprimanded for not inquiring more frequently about the items in question. I currently have an email chain for over 6 months now inquiring about a $50 out of stock item. If you can’t provide the items, simply don’t sell them.

  Review of 4/1/25, following an experience of 3/1/25 by JOSHUA M.

  Answer by kaiserwillys.com

  

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  We always email if anything is out of stock. Sorry that item was on a delay and as soon as we get it in it gets shipped out at no cost. If you ever need to cancel something or a have a question - just let us know. We answer all emails same business day and are here toll free too. Hopefully you'll reconsider your review. We work hard for our reviews and they are important. Looks like you have placed dozens of orders with us and pretty much all of it ships out right away. We are here to help if you ever have a question. Please let me know.

  Answer by Joshua M

  

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  I do not understand why you ask for an honest review and then essentially argue or dismiss the experience and or input provided by the customer. In example, you state you “always” send emails regarding out of stocks items. Currently, I would agree, but this has not always been the case for me. I have placed many orders with you, and this is really my only complaint. I wish I was informed up front (prior to placing an order) that an item is back ordered and may not be available for 6+ months. If such information was made available, one could then decide if they wanted to still place the order and babysit it until it shows up. I have been satisfied with the items I have received from you and I am happy you are in business to support my hobby. Your company did come through and provided the drop ship items I never received and had to inquire about around 1 year after ordering them (I believe Cj2a wiring harness and maybe a back seat). When I finally did call in to inquire about my items, I was put on the spot and questioned why I never called in. I hope this explains my trepidation regarding placing orders for items (not knowing if they are back ordered or not). How often do you recommend a customer “inquires” about the back ordered item for which they have already paid for? For instance, should I have never emailed regarding the coil I have been waiting on for 6 months? After my previous experience and more so the accusation presented from your company that it was my fault for not inquiring about items I have yet to receive, I do not like placing orders only to find out I may have to babysit a back ordered item. I do not bad mouth your company and I actively promote you to others. I would entertain amending my review…however, I want to see your company succeed and thought you would appreciate honest feedback.

  Answer by kaiserwillys.com

  

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  Sorry for any issue - maybe the email went to your spam folder and then gets deleted. If you ever have a question before or after placing an order - please email mike@kaiserwillys.com or call us toll free. We are happy to help. Sorry again on the delayed item. We ship out at no cost as soon as we get anything out in.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Great paint I mixed it down to spray it it laid down perfectly.

  Review of 4/1/25, following an experience of 2/28/25 by JEZ K.

• 3 / 5

  

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  It appears as though KW is trying to improve on their item quality and I do appreciate the nos/made in USA selection they have in their filters now. I have been a pretty steep critic in the past. They still have a way to go but I'm cautiously optimistic that they are moving in the right direction.

  Review of 4/1/25, following an experience of 2/25/25 by CHAD S.

  Answer by kaiserwillys.com

  

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  Hello, Thank you for sharing your thoughts with us. We truly appreciate your recognition of our efforts to enhance item quality and provide a “made in the USA” selection. Your feedback is invaluable as we strive to improve, and we’re glad to hear you’re cautiously optimistic about our progress. We’re committed to continuously refining our offerings and truly appreciate your support on this journey. Best regards, The Kaiser Willys Team

• 5 / 5

  

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  Service is always great. Quick response time on orders and customer support is always available and helpful.

  Review of 4/1/25, following an experience of 2/26/25 by RICHARD C.

• 5 / 5

  

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  Kaiserr-Willys has the right parts for Jeeps and the customer service that provides great support when you have questions or problems.

  Review of 3/29/25, following an experience of 2/28/25 by GREGORY W.

• 5 / 5

  

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  Service is great people are great

  Review of 3/29/25, following an experience of 3/1/25 by ROBERT J.

• 5 / 5

  

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  Excellent service great selection.

  Review of 3/29/25, following an experience of 2/27/25 by DENNIS M.

• 5 / 5

  

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  Fast friendly service

  Review of 3/29/25, following an experience of 3/1/25 by DAVID K.

• 5 / 5

  

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  Quality parts provided and prompt fast shipping!

  Review of 3/29/25, following an experience of 2/28/25 by DENNIS S.

• 2 / 5

  

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  I’ve had some recent orders that shipped incorrect parts. They replaced them with correct items but this caused a delay in middle of the work.

  Review of 3/29/25, following an experience of 2/27/25 by STEVE G.

• 5 / 5

  

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  Great product and I received it super fast.

  Review of 3/29/25, following an experience of 2/28/25 by JOE L.

• 5 / 5

  

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  I have used the company a few times before and they are still doing an excellent job of supplying top quality parts at a reasonable price and a speedy delivery.

  Review of 3/29/25, following an experience of 2/27/25 by ROBERT SR N.

• 3 / 5

  

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  Fast shipping quality products every shipment great

  Review of 3/29/25, following an experience of 2/27/25 by MICHAEL H.

  Answer by kaiserwillys.com

  

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  Hello! Thank you for taking the time to share your thoughts with us. We’re thrilled to hear that you appreciate our fast shipping and quality products, but we also recognize your rating suggests there’s room for improvement. Your feedback is important to us, and we will continue to strive to enhance your experience with every shipment. We value your support and look forward to serving you better in the future. Best regards, Kaiser Willys Team

• 5 / 5

  

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  Good stuff, quick delivery.

  Review of 3/29/25, following an experience of 2/27/25 by JACK R W.

• 5 / 5

  

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  Great price and service

  Review of 3/29/25, following an experience of 2/28/25 by JAMES S.

• 5 / 5

  

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  The customer service and product information was excellant.

  Review of 3/29/25, following an experience of 2/26/25 by DENNIS K.

• 5 / 5

  

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  I am completely satisfied. Fast shipping, good and friendly service.

  Review of 3/29/25, following an experience of 2/26/25 by PETER E.

• 5 / 5

  

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  My go to site for parts to my CJ2A. Great selection and quick shipping is why I shop here. Pleasure to work with professionals..!!

  Review of 3/29/25, following an experience of 2/26/25 by JOSEPH M.

• 4 / 5

  

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  haven't ordered anything yet but just love the catalogue.

  Review of 3/29/25, following an experience of 1/12/25 by ERIC B.

  Answer by kaiserwillys.com

  

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  Hopefully you'll consider your review since we sent you a free catalog. A 5 star review goes along way to help us out here.

• 5 / 5

  

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  Easy to use website they have almost anything you could need for a Jeep fast shipping good prices

  Review of 3/29/25, following an experience of 2/26/25 by PATRICK J.

• 5 / 5

  

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  They have always had the parts I needed..

  Review of 3/29/25, following an experience of 2/19/25 by STEVEN K.

• 5 / 5

  

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  Excelent service and videos of repairing different components of your jeep.

  Review of 3/27/25, following an experience of 2/26/25 by JEFFREY S.

• 5 / 5

  

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  The Kaiser Willys is best place I’ve found to buy part ,easy to order from extremely fast shipping by far my favorite company to do business with 10 stars

  Review of 3/27/25, following an experience of 2/25/25 by DONALD R.

• 5 / 5

  

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  quick service large inventory

  Review of 3/27/25, following an experience of 2/25/25 by CURTIS W.

• 4 / 5

  

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  The order arrived almost complete, but there are still four items missing that I understand were shipped today. Regards,DRAGO

  Review of 3/27/25, following an experience of 2/14/25 by DRAGO L.

• 5 / 5

  

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  I received a damaged part. Mike said no problem and sent me another. I got them today. Also, I am having a problem with the previous owners wiper set up. Mike said send him some pics of the system and he will help me. Excellent!

  Review of 3/27/25, following an experience of 2/24/25 by FREDERICK B.

• 5 / 5

  

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  Mike and his team are experts that not only sell the right parts but help get your Jeep running right! Best in the business!

  Review of 3/27/25, following an experience of 2/25/25 by LARRY J.

• 5 / 5

  

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  fast ship

  Review of 3/27/25, following an experience of 2/25/25 by LARRY D.

• 5 / 5

  

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  Great logistics

  Review of 3/21/25, following an experience of 3/9/25 by LEON P.

• 5 / 5

  

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  Always a good experience buying from these guys! If you call on the phone, they’re very helpful. Using the catalog or website is very easy too.

  Review of 3/21/25, following an experience of 2/24/25 by DANIEL J.

• 5 / 5

  

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  Great selection. Parts ship regularly

  Review of 3/21/25, following an experience of 3/9/25 by LEON P.

• 5 / 5

  

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  Never had a bad experience with Kaiser Willys. Don't know what I'd do without them.

  Review of 3/21/25, following an experience of 2/24/25 by PERRY M.

• 5 / 5

  

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  Item arrived easy to install

  Review of 3/21/25, following an experience of 2/10/25 by CURTIS A.

• 5 / 5

  

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  Amazing people to work with good prices. Always helpful

  Review of 3/21/25, following an experience of 2/22/25 by GARRETT M.

• 5 / 5

  

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  Great service and super fast shipping. Will order from them again.

  Review of 3/21/25, following an experience of 2/23/25 by ROBIN B.

• 5 / 5

  

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  AAA +

  Review of 3/21/25, following an experience of 2/21/25 by JERRY W.

• 5 / 5

  

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  My number 1 go-to for CJ2A parts.

  Review of 3/21/25, following an experience of 2/22/25 by ERIC A.

• 5 / 5

  

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  Excellent customer service

  Review of 3/21/25, following an experience of 2/24/25 by LUKE P.

• 5 / 5

  

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  The website is organized in a way that simplifies and minimizes selecting the wrong part for your Jeep. They identify NOS, or US made parts so you know you are getting a quality part that will fit the first time at a reasonable price.

  Review of 3/21/25, following an experience of 2/23/25 by JUAN Z.

• 5 / 5

  

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  Best service ever. Fast shipping.

  Review of 3/21/25, following an experience of 2/23/25 by GERRY B.

• 5 / 5

  

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  Delivered on time....good product, OK price.

  Review of 3/21/25, following an experience of 2/22/25 by WILLIAM W.

• 5 / 5

  

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  As the reader might well imagine, ownership of a 70 old Willys M38A1 is a constant "work in progress." Kaiser Willys is my "go to" supplier of quality components necessary to keep my Old Girl running smoothly and looking good! Kudos to KW for great prices, great products and fast shipping!

  Review of 3/21/25, following an experience of 2/22/25 by JOHN M.

• 5 / 5

  

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  Always fast shipping. Parts in stock. Good communication.

  Review of 3/21/25, following an experience of 2/21/25 by JASON C.

• 5 / 5

  

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  Very good site for old jeep parts. The staff are very knowledgeable and helpful. I have purchased a lot from this site and will be purchasing more in the future, as I continue with my 1953 m38a1 restoration. Very happy with Kaiser Willys.

  Review of 3/21/25, following an experience of 2/23/25 by BRYAN R.

• 5 / 5

  

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  It A pleasure to deal with professionals

  Review of 3/21/25, following an experience of 2/24/25 by PAUL T.

• 5 / 5

  

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  My order came as expected and was missing the brake shoes. I emailed Kaiser Willys and got an immediate response informing me that the brakes came from a different warehouse and was on route. They showed up the same day as their response. All interactions were pleasant and prompt. I still have more to order and I am excited about having this outlet to acquire the parts that previously took weeks to run down, now taking just days.

  Review of 3/21/25, following an experience of 2/21/25 by ROBERT H.

• 5 / 5

  

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  I am buying again in KWJ.I bought too in 2017.I liked to buy.

  Review of 3/21/25, following an experience of 2/23/25 by FERNANDO M.

• 5 / 5

  

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  We just started our driveline refreshing project and have found the folks on the phone to be extremely helpful and ordering parts from the catalog is quite simple and are of excellent quality, looking forward to continuing working with Kaiser Willys in the future

  Review of 3/21/25, following an experience of 2/21/25 by VICENTE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They have a very large selection of quality jeep parts at reasonable prices. The staff is helpful and friendly. Shipping is extremely fast. I've bought a lot of parts from them and never had an issue.

  Review of 3/21/25, following an experience of 2/21/25 by PHILLIP S.

• 5 / 5

  

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  But, I didn't get my Free Calendar.

  Review of 3/21/25, following an experience of 2/20/25 by CAS M.

• 1 / 5

  

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  I have not received my order and I am so frustrated. Please do your homework and find my order.

  Review of 3/21/25, following an experience of 2/18/25 by MYRON D.

  Answer by kaiserwillys.com

  

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  We are here M-F 9-5 est. You can call us toll free or email mike@Kaiserwillys.com any time and we reply same business day. The day you ordered the tank Cam emailed you on its delay. Sorry for any confusion on this. We are always happy to help. Hopefully youll reconsider your review. Before you leave us a negative review - please just reach out. We are easy to deal with. They are saying about another 2 weeks or so on your tank. Hopefull you are ok to wait for it. Please let me know. Thanks!

  Answer by Myron D

  

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  Please send me an email explaining the reason for the delay in delivery.

  Answer by kaiserwillys.com

  

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  It is on a temporary backorder. They are expecting more in about 2 weeks they said. Cam had emailed you on day you ordered it about its status. Please if you have a question - just reach out to us before you leave us a negative review. We are very easy to deal with and happy to help.

  Answer by Myron D

  

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  OKAY, I"m waiting

  Show exchanges Hide exchanges
• 5 / 5

  

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  Great service

  Review of 3/21/25, following an experience of 2/19/25 by ALAN S.

• 5 / 5

  

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  KW has been excellent in parts and support.

  Review of 3/21/25, following an experience of 2/19/25 by JOHN H.

• 5 / 5

  

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  I received my parts in a reasonable amount of time and the fit is good

  Review of 3/21/25, following an experience of 2/19/25 by WALTER S.

• 5 / 5

  

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  Excellent quality parts, one part was missing from my order, I called them and they had the missing part shipped same day. Kaiser Willys is fantastic!

  Review of 3/21/25, following an experience of 2/18/25 by ISAAC H.

• 5 / 5

  

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  Phone contact is top notch and orders arrive on time.

  Review of 3/21/25, following an experience of 2/19/25 by BOB P.

• 5 / 5

  

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  Answering questions quickly and courteously.

  Review of 3/21/25, following an experience of 2/18/25 by TADASHI K.

• 5 / 5

  

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  Great quality and great service!

  Review of 3/21/25, following an experience of 2/19/25 by DANIEL J.

• 5 / 5

  

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  VERY FAST DELIVER

  Review of 3/21/25, following an experience of 2/17/25 by GREG S.

• 5 / 5

  

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  They have made my project easy, buying actual parts that fit

  Review of 3/21/25, following an experience of 2/15/25 by ANDREW K.

• 5 / 5

  

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  They keep a great stock and ship same day

  Review of 3/21/25, following an experience of 2/20/25 by TOMASA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  AAA +

  Review of 3/21/25, following an experience of 2/20/25 by JERRY W.

• 5 / 5

  

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  Fast and easy got perfect pats

  Review of 3/18/25, following an experience of 2/18/25 by RONY A.

• 5 / 5

  

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  Great parts and service

  Review of 3/18/25, following an experience of 2/16/25 by CHARLES W. FILLMAN F.

• 5 / 5

  

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  Great customer service, had a shipment get stalled in transit and they reshipped to make sure I received my order. Great selection of Willy products.

  Review of 3/18/25, following an experience of 2/16/25 by LAWRENCE C.

• 5 / 5

  

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  Products are as described. Sales team is helpfull.

  Review of 3/18/25, following an experience of 2/16/25 by TIMOTHY M.

• 5 / 5

  

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  Very satisfied with everything l've ordered so far.

  Review of 3/18/25, following an experience of 2/16/25 by DALE C.

• 5 / 5

  

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  Love these guys the are very Helpful knowledgeable and friendly

  Review of 3/18/25, following an experience of 2/17/25 by MARK S.

• 5 / 5

  

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  Fast Shipping, Helpful People. I wish the website was faster, but other than that it's fine.

  Review of 3/18/25, following an experience of 2/16/25 by MATTHEW D.

• 5 / 5

  

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  very helpful fast response

  Review of 3/18/25, following an experience of 2/16/25 by STEFAN S.

• 5 / 5

  

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  I ordered items for my husband's birthday for his Jeep. All items arrived on time and well packaged. He was very happy with his gifts.

  Review of 3/18/25, following an experience of 2/15/25 by MARTHA G.

• 5 / 5

  

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  the right stuff delivered on time

  Review of 3/18/25, following an experience of 2/15/25 by KEN E.

• 5 / 5

  

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  Service is excellent with speedy delivery. I enjoy having their catalog and find the online videos accurate and helpful. Good people to do business with.

  Review of 3/18/25, following an experience of 2/17/25 by BILL S.

• 5 / 5

  

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  Sight is easy to use and people at Kaiser Willys are great to work with. They know jeeps.

  Review of 3/18/25, following an experience of 2/15/25 by SELDON L.

• 5 / 5

  

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  Wonderful service

  Review of 3/18/25, following an experience of 2/15/25 by MARK F.

• 5 / 5

  

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  This is the second old Jeep I've rebuilt and almost all the parts came from KW. Out of the many parts, only one was wrong, and it was my fault. They happily exchanged the part for the correct one.

  Review of 3/18/25, following an experience of 2/15/25 by STEPHEN K.

• 5 / 5

  

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  Very easy to use and our item arrived quickly!

  Review of 3/18/25, following an experience of 2/15/25 by DANIELLE R.

• 5 / 5

  

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  Always good service and prompt response

  Review of 3/18/25, following an experience of 2/15/25 by WILLIAM M.

• 5 / 5

  

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  Got what I ordered in a very timely fashion.

  Review of 3/18/25, following an experience of 2/13/25 by CHARLENE K.

• 4 / 5

  

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  Great selection of products and quick shipping.

  Review of 3/18/25, following an experience of 2/15/25 by CHRIS D.

  Answer by kaiserwillys.com

  

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  We really appreciate the review. All positives. Please let me know if there is ever anything I can help you with. Thanks again.

  Answer by Chris D

  

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  You're welcome. The only reason I didn't rate 5 star is because I asked a question about an item (twice) and never received an answer.

  Show exchanges Hide exchanges
• 3 / 5

  

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  Descriptions and colors are good. I dislike the number of "out of stock", I have to deal with.The quality of products is excellent when available.

  Review of 3/18/25, following an experience of 2/15/25 by JIM K.

  Answer by kaiserwillys.com

  

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  Sorry for any issue. Looks like out of the dozens of items you have ordered with us only a small handful have been on a temporary delay and we ship them out as soon as available at no cost. Hopefully you'll consider a higher review. We are always happy to help with any concerns. A good review goes along way to helping us out here. Please let me know. Thanks!

• 5 / 5

  

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  Site makes it very easy to find the parts. I was in an email chain with Mike and Justin so confirmed the part numbers before I pushed order

  Review of 3/18/25, following an experience of 2/15/25 by SAMUEL C.

• 5 / 5

  

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  Prompt and reasonable prices . Not many parts that aren't available thru their store

  Review of 3/17/25, following an experience of 2/15/25 by JEFFREY S.

• 5 / 5

  

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  Mike and his team are second to none. This is your one stop shop for hard to find Jeep parts! Best customer service in the business!

  Review of 3/17/25, following an experience of 2/15/25 by LARRY J.

• 5 / 5

  

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  Very helpful

  Review of 3/17/25, following an experience of 2/15/25 by DAVID G.

• 5 / 5

  

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  Awesome and quick service. And free shipping.. you cant beat that

  Review of 3/17/25, following an experience of 2/15/25 by GEORGE W.

• 4 / 5

  

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  I was lucky that I was here at home, the driver handed me the delivery.

  Review of 3/17/25, following an experience of 2/10/25 by STEVEN K.

  Answer by kaiserwillys.com

  

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  Hopefully we can get this up to a 5 star review. Let us know if there is anything we can do!!!

• 5 / 5

  

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  Best in the business! Mike and his team will go out of their way to help! Five stars!

  Review of 3/17/25, following an experience of 2/15/25 by LARRY J.

• 5 / 5

  

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  The parts I ordered came swiftly and were exactly what I needed you can bet I’ll be using your company again Thank you so much

  Review of 3/16/25, following an experience of 2/15/25 by TIM L.

• 1 / 5

  

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  The reproduction WWII jeep shovel was described as the best, most accurate reproduction. When received it had a Large “INDIA” stamp on the blade which is placed in such a way that it will be prominently displayed unless I weld over it and grind it back down (too deep to grind out). The wood handle also came painted, when it was pictured unpainted (as needed), so I would have to stripped it. When I asked about returning it due to the inaccurate description, I was told I had to pay to ship it back! I paid a premium for this shovel based on its description and pictures, but did not receive anything near that, and they want me to pay more to send it back to them!

  Review of 3/16/25, following an experience of 2/14/25 by MIKE R.

  Answer by kaiserwillys.com

  

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  Jim, these are the best - most accurate ones and the only ones that fit correctly out there. I'm not sure who you talked to here - but if you're not happy with it - we can email you a prepaid label to pick it up and refund you. You wont find a better one. Most people just etch it out and paint over, so you never see it. We are always happy to help. I see you have placed dozens of orders with us. Hopefully you'll reconsider your review. A good review goes a long way in helping us. Please let me know and sorry for any issue.

• 5 / 5

  

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  Knowledgeable, friendly, helpful staff, good prices and fast shipping. Everything a customer wants

  Review of 3/16/25, following an experience of 2/13/25 by PHILLIP S.

• 4 / 5

  

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  sent a few emails and never got a response----why no answers

  Review of 3/16/25, following an experience of 2/13/25 by CHARLES W.

  Answer by kaiserwillys.com

  

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  We answer all emails. If we didn't reply, that means we did not receive your email. I just sent you an email. Please let me know how I can help you. Thanks

• 5 / 5

  

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  Great company, good prices, very nice web site with anything you will need for your Willys.

  Review of 3/16/25, following an experience of 2/14/25 by WILLIAM W.

• 4 / 5

  

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  Was the only vendor that had the correct M38 carb to crossover rubber hose.

  Review of 3/16/25, following an experience of 2/13/25 by DAVID B.

  Answer by kaiserwillys.com

  

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  We really appreciate the kind words. Glad we were able to get you all fixed up. Thanks again.

• 5 / 5

  

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  Good people to deal with, we were needing a Crankshaft and Camshaft and they were ready to help us, we will do business with them again

  Review of 3/13/25, following an experience of 2/12/25 by FORREST H.

• 5 / 5

  

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  Ordered quite a few parts, always had a great experience. Thank You

  Review of 3/13/25, following an experience of 2/11/25 by SEBASTIAN Y.

• 5 / 5

  

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  The guys at Kaiser are very knowledgeable very help full They know their products very well

  Review of 3/13/25, following an experience of 2/11/25 by MARK S.

• 5 / 5

  

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  Easy to use.

  Review of 3/13/25, following an experience of 2/10/25 by ALFRED B.

• 5 / 5

  

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  Superior parts selection. You can find nearly all the parts needed for a complete restoration.The free shipping on orders over $98.00 and frequent coupons and offers its a money saving site for your restoration

  Review of 3/13/25, following an experience of 2/12/25 by DENNIS S.

• 5 / 5

  

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  service was very quick

  Review of 3/13/25, following an experience of 2/10/25 by GEORGE A.

Reviews displayed in chronological order