Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

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  This is a great company to do business with

  Review of 10/7/24, following an experience of 9/7/24 by DAVID R.

• 5 / 5

  

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  The only thng that I missed about my order was the candy

  Review of 10/7/24, following an experience of 9/5/24 by MICHAEL H.

• 5 / 5

  

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  Great service and super fast delivery. The parts were the correct ones and worked great. Thanks KW

  Review of 10/7/24, following an experience of 9/7/24 by CLINT E.

• 5 / 5

  

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  Easy to find what I need, and fast delivery.

  Review of 10/7/24, following an experience of 9/9/24 by NIELS W.

• 5 / 5

  

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  I always get great service and great parts/prices at Kaiser-Willys. Awesome store and a must if you have an old jeep.

  Review of 10/7/24, following an experience of 9/8/24 by HUGH C.

• 5 / 5

  

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  Kaiser Willys in my opinion is the best source for parts and technical help you will ever need for restoring your vintage jeep. Their service is great and you get your parts in a timely manner. Great place to shop and the people are friendly and very helpful.

  Review of 10/7/24, following an experience of 9/7/24 by STEVE G.

• 5 / 5

  

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  KW has the right parts and great customer service. You call them and a real, knowledgeable person answers the phone. Highly recommend for all your Jeep needs.

  Review of 10/7/24, following an experience of 8/31/24 by MARK Z.

• 5 / 5

  

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  excellent resolution of wrong parts order. Worked diligently to get correct parts and accept returns.

  Review of 10/7/24, following an experience of 9/2/24 by GORDON C.

• 4 / 5

  

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  Would like to see up dates on the back ordered parts, especially since I have been waiting for my complete jeep body since may 26 If I want to know anything on my back ordered parts I have to call. Worked in you profession for a number of Mrs and we did up dates constantly on people's email

  Review of 10/7/24, following an experience of 9/5/24 by GRANT G.

  Answer by kaiserwillys.com

  

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  Sorry about any confusion. We email about all backorders. Sorry if you didn't get it. We will be emailing you again on your body tub. Thanks!

• 3 / 5

  

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  I ordered a part and paid for it but received an email that the part wasn’t in stock and my payment was refunded. Will do business with in future.

  Review of 10/7/24, following an experience of 8/28/24 by FRANK H.

• 4 / 5

  

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  Great information online, sometime when calling and talking to a live person, I get the se se that I'm bothering them.

  Review of 10/6/24, following an experience of 9/6/24 by CURT Y.

• 5 / 5

  

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  Always have the part I need and Fast delivery. Quality parts!

  Review of 10/6/24, following an experience of 8/31/24 by TIM M.

• 5 / 5

  

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  Delivery was speedy compared to past performance.

  Review of 10/4/24, following an experience of 9/6/24 by ROBERT S.

• 5 / 5

  

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  Parts worked as they should. One spring was on back order but i was able to use my old one and they promptly refunded the cost of the spring. I am a satisfied customer.

  Review of 10/4/24, following an experience of 9/5/24 by KEITH P.

• 5 / 5

  

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  Site nav and search are very easy, with the option to get assistance readily available for details or additional questions. The parts have always been exactly what I expected. Pricing is fair, in fact I'd say very high value. Kaiser Willy's is clearly committed to being perceived as the best, and to serving the vintage Jeep community.

  Review of 10/4/24, following an experience of 9/1/24 by MARK R.

• 5 / 5

  

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  Site was easy to navigate, order showed up in the expected time. Any items on back order I was notified right off. Their customer service is second to none and is very good about questions with orders as well as questing about there parts and Willy’s jeep questions. I would recommend Kaiser Willy’s to anyone for Willy’s parts and information!

  Review of 10/4/24, following an experience of 9/4/24 by KI T.

• 5 / 5

  

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  Excellent

  Review of 10/4/24, following an experience of 9/3/24 by DOUGLAS H.

• 5 / 5

  

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  Great products, great service and support, friendly people. Don’t buy your Jeep parts anywhere else.

  Review of 10/4/24, following an experience of 9/1/24 by TOM B.

• 4 / 5

  

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  It took three time mails to get the costs for the shipping. The rest was exzelent.

  Review of 10/4/24, following an experience of 9/3/24 by ROBERT M.

  Answer by kaiserwillys.com

  

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  Hey Robert, thanks so much for the feedback. I show that we tried reaching out to you in regard to the shipping cost on 9/4. It looks like you paid that request on 9/16 so it's possible that shipping request email was delivered to the spam/junk folder. I'm very sorry about that. And if you sent an email that was not responded to, chances are we didn't get it because we answer all emails the same day. Glad you're all taken care of. Please let me know if I can help you more in the future. Thanks

  Answer by Robert M

  

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  Hy! There was no mail in my spam order. I alway get an answer. But I had to ask three times before I get the information I needet. It was no problem at all. Everybody allway wants 5 stars. I think 4 Stars is allso a good rating. When your online shop figers out the shipping rate automatikly, when I give the adress, it would be easyer. Just an idea. In future I will again buy at your shop. (if the Willys parts fit at my Kaiser ;-)) {sorry about my english}

  Show exchanges Hide exchanges
• 1 / 5

  

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  I purchased a brake switch for a 1947 CJ 2A. Kaiser Willys sent one that did not fit, the connectors were female, needed to be male. Broke the first one trying to make it work. Purchased a second one, went to a NAPA store to see if they had connectors. No luck. NAPA sole me the proper switch with the proper connectors. NAPA part #SL134.

  Review of 10/4/24, following an experience of 9/1/24 by JOHN K.

  Answer by kaiserwillys.com

  

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  Hey John, I really appreciate the feedback. It looks like you went online and purchased the female ended brake light switches, twice. We have the male ones ready to go. If you ever have any issues, please reach out to us so we can help you along. If you would have called us after the first one broke, we could have sent the correct one to you even though you bought the wrong style online. Give me a call toll free so we can go over it in more detail and get you some credit. 888.648.4923. Thanks

• 5 / 5

  

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  On a scale of one to ten they get an eleven every time,it’s so rare to deal with a company that still believes in customer service. Best thing I have found in years .

  Review of 10/4/24, following an experience of 9/3/24 by DAVE R.

• 5 / 5

  

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  The entire purchasing and delivery experience has been Excellent Thank you very much

  Review of 10/4/24, following an experience of 9/2/24 by LAURENCE V.

• 5 / 5

  

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  All aspects of this company are excellent. From the website to the service desk to the quality of their products and the catalog

  Review of 10/4/24, following an experience of 9/2/24 by MICHAEL G.

• 5 / 5

  

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  Quick delivery and fair prices. I use them quite a bit.

  Review of 10/4/24, following an experience of 9/1/24 by STEPHEN A.

• 3 / 5

  

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  orders sent fast very good shipping, some items not good quality just bought a light switch that i cant use because of the cheap plastic besal is striped out.there goes 50 dollars, oredered a new one on ebay for 25. the wireing harness needs color coded wires for all the wires.

  Review of 10/4/24, following an experience of 9/3/24 by PAT B.

  Answer by kaiserwillys.com

  

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  Hey Pat, I really appreciate the feedback. We take these very seriously as we're always striving to improve. I'm sorry you ran into an issue with this switch. We have sold over (80) of them so far this year and haven't heard of any issues which makes me think you just received a bad one. If you ever have any issues with our parts or orders, please give us the chance to correct them by contacting us before leaving a negative review. Customer service is a top priority for us. Thanks

  Answer by pat b

  

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  maybe it was me that screwed it up im not a professional mechinic just a hobbiest that works on old vechicles. i do appricate you guys being there its hard to find parts for a willys truck.

  Show exchanges Hide exchanges
• 5 / 5

  

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  The Kaiser group is very knowledgeable and able to answer most questions They offer prompt service and no hassle returns.There communication through email is excellent

  Review of 10/4/24, following an experience of 9/4/24 by TRACY M.

• 5 / 5

  

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  Excellent selection, good pricing and speedy processing of orders. Also, they are always available for advice on parts for my less common DJ-3A.

  Review of 10/4/24, following an experience of 9/2/24 by ROGER G.

• 5 / 5

  

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  I have an 1951 M38. I started out planning to rebuild the brake system. I pulled the body off thinking it would make the brake work easier from up above the frame. Well once removed the body I started finding out things in need or repair or replacement. I found Kaiser Willy’s catalog and website to be a great source for information and in a few situations a phone call and conversation with their staff has been a lot of help. I haven’t even mentioned all the parts they carry and all those parts I purchased. Thanks to KW for being there.

  Review of 10/4/24, following an experience of 9/1/24 by JACK R W.

• 5 / 5

  

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  Great company, and service.

  Review of 10/4/24, following an experience of 9/2/24 by GERALD A.

• 5 / 5

  

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  Excellent reference manual, well described and accurate in outline information. Quick delivery. A great transaction!

  Review of 10/4/24, following an experience of 9/2/24 by MICHAEL S.

• 5 / 5

  

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  I do buy stuff from them and it is fine.

  Review of 10/4/24, following an experience of 9/3/24 by SPACE M.

• 5 / 5

  

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  I have always had great service, with good communication,,,,online catalog is easy to search and find what I need

  Review of 10/4/24, following an experience of 9/4/24 by DAVID C.

• 5 / 5

  

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  The parts ordered were top quality and the large order was complete. Good job.

  Review of 10/4/24, following an experience of 9/2/24 by DAVID J.

• 5 / 5

  

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  easy to order--great catalogs, fast shipping and just a great company to deal with !!!!

  Review of 10/4/24, following an experience of 9/2/24 by ROBERT B.

• 5 / 5

  

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  Very complete product line, great customer service.

  Review of 10/4/24, following an experience of 8/31/24 by ELLIS J.

• 5 / 5

  

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  Awsome. People thank you for all your help.

  Review of 10/4/24, following an experience of 9/1/24 by JIM W.

• 5 / 5

  

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  I’m not sure if my favorite part of my shopping experience was the layout of the website, the parts all arriving within 2-3 days of ordering, or the detailed follow-up questions from employees to ensure I ordered exactly what I need. I would recommend this business to anyone with a project Willy’s. My only complaint is my experience was so GOOD that now I have to place another order for more parts!!

  Review of 10/4/24, following an experience of 9/2/24 by SKYLER E.

• 5 / 5

  

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  Have had to use them multiple times and they've been super helpful every time!

  Review of 10/4/24, following an experience of 8/31/24 by TAMMY N.

• 5 / 5

  

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  excellent service as usual

  Review of 10/4/24, following an experience of 9/3/24 by DAVID W P.

• 5 / 5

  

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  Parts came promptly free shipping based on amount of order. One small part was defective and a replacement was sent right away FedEx overnight. One of several orders last few months. Great overall service

  Review of 10/4/24, following an experience of 9/1/24 by MICHAEL Q.

• 5 / 5

  

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  As always, quick delivery, quality parts.

  Review of 10/4/24, following an experience of 8/30/24 by KEVIN M.

• 5 / 5

  

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  Easy to find the parts I need and they came in a very reasonable timeframe.

  Review of 10/4/24, following an experience of 9/4/24 by ANDREW H.

• 5 / 5

  

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  The only issue I have is the site is slow to navigate

  Review of 10/4/24, following an experience of 9/4/24 by MARC B.

• 5 / 5

  

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  Everything fits as suppost to, looks good and advertize for right models, building 1948 Jeep deleavery Pannel.

  Review of 10/4/24, following an experience of 8/30/24 by HARVEY M.

• 5 / 5

  

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  Excellent

  Review of 10/4/24, following an experience of 9/5/24 by TONY P.

• 5 / 5

  

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  The availability and quality of parts is very good. Also I am very pleased with your shipping method. Prices for the most part seem to be within reason.

  Review of 10/4/24, following an experience of 8/17/24 by MICHAEL C.

• 5 / 5

  

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  sincerity! The spirit of contract!

  Review of 10/4/24, following an experience of 9/5/24 by PENG Y.

• 5 / 5

  

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  Great customer service! Responsive and timely.

  Review of 10/4/24, following an experience of 8/30/24 by RALPH H.

• 5 / 5

  

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  The Kaiser Willys website is very easy to navigate. They have they have multiple ways of finding the parts you need Kaiser Willys has pretty much everything you need for early vintage jeeps.

  Review of 10/4/24, following an experience of 9/4/24 by W. EDGAR S.

• 5 / 5

  

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  Overall your company does an excellent job getting and finding parts for 80 + year old rigs that that nut cases like myself have been in love with for generations keep up the great work!

  Review of 10/4/24, following an experience of 9/5/24 by RONALD W.

• 5 / 5

  

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  I have always enjoyed the ease of shopping for parts for my 1960 CJ3B. I have always found exactly what I need. The "how to" videos are a great help. Thanks for all you do!

  Review of 10/4/24, following an experience of 9/4/24 by PATRICK R.

• 5 / 5

  

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  Kaiser Willy's has high quality parts that always fit. They are my go to resource for my jeep!

  Review of 10/4/24, following an experience of 8/30/24 by LUCAS C.

• 5 / 5

  

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  Navigation on the site is extremely easy, Excellent customer service and order went smoothly arriving quickly.

  Review of 10/4/24, following an experience of 9/5/24 by CHARLES F.

• 4 / 5

  

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  dissapointed about the shipping costs front wi ndscreen ford gpw

  Review of 10/4/24, following an experience of 9/4/24 by KLAAS P.

  Answer by kaiserwillys.com

  

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  Thank you for the feedback. I do understand the frustration when it comes to shipping cost, but you have to understand that you live in the Netherlands. We are in the US. And you ordered a windshield frame which is an oversized part. The shipping cost is going to be high. We are always happy to offset some of that cost the best we can with some discounts on the parts. Please contact me before your next order so I can get that set up for you. mike@kaiserwillys.com Thanks

• 5 / 5

  

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  fast shipping, great customer service!

  Review of 10/4/24, following an experience of 8/30/24 by STEPHEN K.

• 5 / 5

  

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  Turns out I actually ordered the wrong items, there are two sizes, but either way I can exchange them with Kaiser Willys return policy. They look of good quality, so nice to get good parts!!

  Review of 10/2/24, following an experience of 8/29/24 by GARY H.

• 5 / 5

  

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  I'd have to say that this review speaks for all of the experiences I've had with Kaiser Willys so far. They have been outstanding in every regard. Whether I'm calling about parts, history, or technical information the staff are always there to help. When it comes to orders the website is fantastic. They have everything you could imagine on their website from original manufacturing documentation to nearly every part you could ever need. Not to mention their fast delivery. I've never had deliveries happen so quickly, I honestly mean it when they seem too good to be true. Thank you KW for all you've done to help me in my restoration.

  Review of 10/2/24, following an experience of 8/7/24 by ANDY R.

• 5 / 5

  

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  Received parts as ordered in timely fasion and they fit!! ;) AAA+++

  Review of 10/2/24, following an experience of 8/12/24 by CHARLES B.

• 5 / 5

  

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  Kaiser Willys was very quick to address my concerns. They are clearly a very customer centred company. Their on-line catalogue is easy to navigate and well organized. Thank you for the great service you have provided to me as I work my way through my M38A1 project.

  Review of 10/2/24, following an experience of 8/10/24 by MIKE L.

• 5 / 5

  

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  Awesome. Mike and the fellas are always answering my emails and helping me get the right stuff. Shipping is quick and if I ever have a product issue they immediately offer to refund or help in any way they can.

  Review of 10/2/24, following an experience of 9/2/24 by NATHAN A.

• 5 / 5

  

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  A wonderful website easy to find my parts for my 46. Great people to deal with. Being from Canada I’ve had no issues with my parts coming north. Thank you Kaiser Willys. Randy

  Review of 10/2/24, following an experience of 9/1/24 by RANDY T.

• 5 / 5

  

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  As quality parts make it easy to do the job correctly thank you very much, Kaiser Willy thanks, Mike and the rest of the team been very helpful

  Review of 10/2/24, following an experience of 8/31/24 by RONALD I.

• 4 / 5

  

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  Delivered at the time promised and in good condition. Could they be better? amazon is the standard with faster free delivery. KW are specialists with a nice website and considerable expertise but a Jeephead with a little capital who throws in with amazon could erase some of your share.

  Review of 10/2/24, following an experience of 8/18/24 by RICHARD M.

• 5 / 5

  

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  Quality parts good price

  Review of 9/30/24, following an experience of 8/26/24 by GARRETT M.

• 5 / 5

  

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  I can always find hard to get old Jeep parts @ Kaiser Willys

  Review of 9/30/24, following an experience of 8/7/24 by TENNY J.

• 5 / 5

  

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  I just started a restoration project, so far complaint.

  Review of 9/30/24, following an experience of 8/26/24 by DELBERT D.

• 5 / 5

  

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  Kaiser Willys has been my #1 GO TO source to keep my 1948 Jeepster and 1955 M38A running!

  Review of 9/30/24, following an experience of 8/7/24 by PETER M.

• 5 / 5

  

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  Great overall experience from start to finish.

  Review of 9/30/24, following an experience of 8/28/24 by KEVIN C.

• 5 / 5

  

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  Great place to get parts for my 52 m38a1. Customer service is great and things ship very quickly.

  Review of 9/30/24, following an experience of 8/29/24 by OLIVER M.

• 4 / 5

  

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  Placed an order for overseas shipping. Bit frustrating (for me and Kaisers, I guess) that I could not get shipping charges at checkout. But resolved pretty easily. Jason was very helpful.

  Review of 9/30/24, following an experience of 8/29/24 by TIM H.

• 5 / 5

  

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  Good selection, fast shipping.

  Review of 9/29/24, following an experience of 8/13/24 by SCOT P.

• 2 / 5

  

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  Part was back ordered.

  Review of 9/29/24, following an experience of 8/10/24 by ROD G.

  Answer by kaiserwillys.com

  

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  Hey Rod, I really appreciate the feedback. Yes, the part you ordered is on back order. We emailed you the day you ordered it. I am really sorry for the delay. We are hoping to have the speedometer cluster back in stock shortly and will ship right away once available. Please contact me if you have any questions. Thank you.

• 3 / 5

  

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  I ordered a paint bundle and never received 1 od spray can

  Review of 9/29/24, following an experience of 8/26/24 by JAMES R.

  Answer by kaiserwillys.com

  

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  Hey James, thank you for the feedback. It looks UPS damaged one of the boxes that we sent. You called us and we reshipped the damaged gallons of paint to you early August. Are you now saying that one of the rattle cans are missing? If so, please just reach out to us as we're always happy to resolve these issues for you. Thanks

• 5 / 5

  

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  The only place I shop for my M38A1.

  Review of 9/29/24, following an experience of 8/30/24 by JOSEPH M.

• 5 / 5

  

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  Great service, prompt delivery. They stand by their products.

  Review of 9/28/24, following an experience of 8/28/24 by MIKE L.

• 5 / 5

  

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  Great customer service and support!! Always ready to answer any questions with informative explanations. Very knowledgeable and willing to help.

  Review of 9/28/24, following an experience of 8/21/24 by CLINTON D.

• 5 / 5

  

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  They have the parts and get them delivered very quick

  Review of 9/28/24, following an experience of 8/29/24 by DAVID P.

• 1 / 5

  

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  I ordered on the 28th of August. And got a email stating that my order is back order. And if would like to keep my order. I replied yes. And haven't received any updates.

  Review of 9/28/24, following an experience of 8/23/24 by LURA N. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

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  Hey Perry, it was really nice speaking with you. I do appreciate the feedback and am very sorry for the miscommunication on our part. I'm glad we were able to get you updated on the windshield frame time frame. Please let me know if there is ever anything we could do for you. Thanks

• 5 / 5

  

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  Product was as described and received on time . Thanks

  Review of 9/28/24, following an experience of 8/22/24 by CECIL H.

• 5 / 5

  

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  Excellent customer service and parts selection!

  Review of 9/28/24, following an experience of 8/27/24 by CINDY M.

• 5 / 5

  

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  They were great. I ordered a fuel pump for my 1967 CJ5 and when it arrived I noticed it had a flaw and was defective. They were quick to send another one out with a return label to send back the defective one. Great service and free shipping.

  Review of 9/28/24, following an experience of 8/19/24 by WESLEY N.

• 4 / 5

  

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  Overall, very good. I've only had one issue on one order and it cost me a little extra money but other than that all good. They have nearly always done an excellent job of getting the order, getting it out and getting it right. A couple of time there were backorders or shipments were split up or delayed, but that just happens.

  Review of 9/28/24, following an experience of 8/16/24 by GREGORY D.

  Answer by kaiserwillys.com

  

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  Hey Greg, thanks so much for the feedback. Please give me a call toll free if you ever run into any issues. Thanks

• 5 / 5

  

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  always happy with purchases

  Review of 9/28/24, following an experience of 8/18/24 by MICHAEL L.

• 4 / 5

  

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  Restoring a cj5. Have received many orders KW does a good job.

  Review of 9/28/24, following an experience of 8/15/24 by SPACE M.

  Answer by kaiserwillys.com

  

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  Hey Space, thanks for the feedback. Glad we can help you with your CJ-5 build. Please let me know if there is ever anything I can help you with. Thanks

• 4 / 5

  

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  Good service but unfortunately postage was too high.

  Review of 9/28/24, following an experience of 8/26/24 by ROBERT N.

  Answer by kaiserwillys.com

  

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  Hey Robert, thanks for the feedback. Our minimum shipping cost is set so that every package that is shipped out, has a tracking number associated with it. We offer free shipping on all orders over $98. I understand that it can be frustrating to pay more for shipping than the order total, so at that point, just give us a call toll free. We are always happy to help get you fixed up. Thanks

• 5 / 5

  

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  Purchased many items from Kaiser Willys. Their help has been invaluable and quality of service, excellent. Mike and company are my go to guys.

  Review of 9/28/24, following an experience of 8/26/24 by LARRY F.

• 5 / 5

  

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  Always excellent customer service. I recently had a shipment arrive and the carrier had damaged the box. One part had fallen out of the package. I emailed Mike and without hesitation Kaiser express shipped to me the missing part. Great experience!

  Review of 9/28/24, following an experience of 8/25/24 by RICHARD L.

• 5 / 5

  

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  Their website and catalog set up are easy to use and the order always arrives complete and as ordered. When you call them for clarification to ensure you are getting the correct part, they are always polite and helpful

  Review of 9/28/24, following an experience of 8/19/24 by GREG W.

• 5 / 5

  

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  Parts are easy to find on the website, quick delivery and the items are as advertised; you couldn’t ask for anything better.

  Review of 9/28/24, following an experience of 8/28/24 by DWIGHT S.

• 5 / 5

  

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  Never had any issues with service or product

  Review of 9/28/24, following an experience of 8/27/24 by JAMES R.

• 5 / 5

  

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  Ordered flat green paint, received flat green paint. Well packaged. I’ll use again.

  Review of 9/28/24, following an experience of 8/16/24 by WILLIAM S.

• 4 / 5

  

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  easy to order as the parts are labeled as to what year it fits in.

  Review of 9/28/24, following an experience of 8/23/24 by EFRAIN C.

  Answer by kaiserwillys.com

  

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  Hey Efrain, thanks for the feedback. If there's ever anything that I can help you with to improve your experience with us, please let me know. Thank you.

• 5 / 5

  

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  Second order within the last 4 weeks. Both orders shipped and received very quickly. Great Service.

  Review of 9/28/24, following an experience of 8/7/24 by CHARLES F.

• 5 / 5

  

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  100% recommended. all in time and quality of spare parts.

  Review of 9/28/24, following an experience of 8/14/24 by IVAN DE JESUS S.

• 5 / 5

  

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  I have ordered a few times from Kaiser willys and very happy shipping has gone, smooth good tracking no problems thanks.

  Review of 9/28/24, following an experience of 8/12/24 by RANDY F.

• 5 / 5

  

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  Everything came as described and on time. What else could anybody want? 5 stars!

  Review of 9/28/24, following an experience of 8/14/24 by WESLEY S.

• 5 / 5

  

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  Kaisers Willys has been a big help on my 48 CJ2A restoration. From the on-line and catalog tech information to the YouTube videos. Their catalog is the best in the industry with clear photos and descriptions along with interesting stories and owners vehicles photos. I have had no issues with the quality of the parts ordered, packaging or speed of receiving the material ordered. I highly recommend Kaiser Willys.

  Review of 9/28/24, following an experience of 8/11/24 by STEPHEN S.

• 5 / 5

  

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  Perfect one stop Willys shop. You need it. That have it.

  Review of 9/28/24, following an experience of 8/13/24 by IAN C.

• 5 / 5

  

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  Very knowledgeable and friendly. Easy to deal with and fast response. This is absolutely the main source of parts for my CJ-5.

  Review of 9/28/24, following an experience of 8/10/24 by MICHAEL C.

• 5 / 5

  

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  correct quality part shipped. received in timely manner

  Review of 9/28/24, following an experience of 8/11/24 by LES R.

Reviews displayed in chronological order