Customer reviews

• 5 / 5

  

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  Fast and always friendly service!

  Review of 1/20/22, following an experience of 1/20/22 by GERALDINE B. *

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• 5 / 5

  

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  Great turnaround time.

  Review of 1/19/22, following an experience of 1/19/22 by SHAKIRA K. *

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• 5 / 5

  

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  Very goiod service.

  Review of 1/19/22, following an experience of 1/19/22 by DAPHNE R. *

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• 5 / 5

  

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  Great Service!

  Review of 1/19/22, following an experience of 1/19/22 by MAYA L. *

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• 5 / 5

  

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  Easy to order and quick delivery

  Review of 1/18/22, following an experience of 1/18/22 by NATHANIEL R. *

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• 5 / 5

  

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  Great product at a fair price!

  Review of 1/17/22, following an experience of 1/17/22 by CARROLL K. *

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• 5 / 5

  

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  Fast great service

  Review of 1/14/22, following an experience of 1/14/22 by KELLEY B. *

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• 5 / 5

  

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  Quick respone and quick shipping

  Review of 1/14/22, following an experience of 1/14/22 by MAE J. *

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• 5 / 5

  

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  VERY QUICK AND EXCELLENT SERVICE.

  Review of 1/14/22, following an experience of 1/14/22 by HENDERSON H. *

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• 5 / 5

  

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  Very slow to ship.

  Review of 1/13/22, following an experience of 1/13/22 by MARLEN W. *

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• 5 / 5

  

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  easy on line purchase

  Review of 1/11/22, following an experience of 1/11/22 by ROSLYN O. *

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• 5 / 5

  

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  Issue with delivery.

  Review of 1/11/22, following an experience of 1/11/22 by ADELINE H. *

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• 5 / 5

  

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  Great service!

  Review of 1/7/22, following an experience of 1/7/22 by MICHAEL L. *

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• 5 / 5

  

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  Helpful associate and good tech support

  Review of 1/7/22, following an experience of 1/7/22 by JABARI G. *

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• 5 / 5

  

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  Good company

  Review of 1/7/22, following an experience of 1/7/22 by RHODA B. *

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• 3 / 5

  

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  great customer service

  Review of 1/6/22, following an experience of 1/6/22 by MYRNA W. *

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• 5 / 5

  

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  They did a great Job

  Review of 1/5/22, following an experience of 1/5/22 by BRIGITTE M. *

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• 5 / 5

  

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  great products

  Review of 12/24/21, following an experience of 12/24/21 by NYA C. *

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• 5 / 5

  

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  Last minute order was filled same day.

  Review of 12/22/21, following an experience of 12/22/21 by KASEY K. *

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• 5 / 5

  

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  Great company

  Review of 12/22/21, following an experience of 12/22/21 by MAURICE V. *

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• 5 / 5

  

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  I always receive high quality service.

  Review of 12/20/21, following an experience of 12/20/21 by ARACELI S. *

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• 5 / 5

  

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  Great Service!!!!!

  Review of 12/18/21, following an experience of 12/18/21 by KELVIN J. *

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• 5 / 5

  

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  Excellent customer service and products

  Review of 12/18/21, following an experience of 12/18/21 by EMIL K. *

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• 5 / 5

  

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  Great Company to work with.

  Review of 12/17/21, following an experience of 12/17/21 by KILEY N. *

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• 5 / 5

  

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  We love the ID badges

  Review of 12/17/21, following an experience of 12/17/21 by MERRITT W. *

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• 5 / 5

  

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  Fast service!!!

  Review of 12/17/21, following an experience of 12/17/21 by BERT B. *

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• 5 / 5

  

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  Great products and fast service

  Review of 12/16/21, following an experience of 12/16/21 by HERMINIA V. *

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• 5 / 5

  

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  Excellent Service

  Review of 12/14/21, following an experience of 12/14/21 by ROSELLA T. *

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• 5 / 5

  

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  Fast and friendly service!

  Review of 12/10/21, following an experience of 12/10/21 by ALYSA B. *

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• 5 / 5

  

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  Product not received!

  Review of 12/10/21, following an experience of 12/10/21 by CRYSTAL F. *

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• 5 / 5

  

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  Very prompt service

  Review of 12/9/21, following an experience of 12/9/21 by ELISA S. *

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• 5 / 5

  

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  easy to order and very fast service

  Review of 12/9/21, following an experience of 12/9/21 by MACEY H. *

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• 5 / 5

  

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  Quick and easy site to navigate.

  Review of 12/9/21, following an experience of 12/9/21 by WESTON S. *

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• 5 / 5

  

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  They kept me in the loop when it came to my package. Any delays were communicated to me.

  Review of 12/8/21, following an experience of 12/8/21 by MAXIMILLIAN Y. *

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• 5 / 5

  

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  Courteous and very fast service! Love dealing with this company!

  Review of 12/3/21, following an experience of 12/3/21 by SIERRA B. *

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• 5 / 5

  

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  Josselynn was fantastic! She walked me through the products based on the information I gave her of our needs. I needed her to call me back a couple of times due to our approval process. She did each and every time on the day she said she would. Because of Josselynn this whole purchase process was simple, informative and professional.

  Review of 12/2/21, following an experience of 12/2/21 by ZACKERY K. *

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• 5 / 5

  

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  Super fast service; friendly informative staff to help you find what you think you are looking for and then they find a better product! Love this company.

  Review of 11/30/21, following an experience of 11/30/21 by IDA L. *

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• 5 / 5

  

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  1st time ordering where someone left off. New to this. The customer service was very helpful and friendly. She was able to locate my account and even place the order for me. Seeing this was my first time I wanted to first see how this all works she was able to give me the items that was mostly used and ordered from the previous invoices. Thank you. Placed order on Thursday and received the order on Monday.

  Review of 11/29/21, following an experience of 11/29/21 by DESTIN S. *

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• 5 / 5

  

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  Marcia was very polite, courteous, and very fast in response and shipping time. Everything arrived well packed and accurate.

  Review of 11/27/21, following an experience of 11/27/21 by ELINOR H. *

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• 5 / 5

  

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  I wanted to give the new card printer time to be able to give a valuable review. it is easy to set up. questions were answered promptly and we look forward to continue working w/IDville in the future. thank you so much.

  Review of 11/23/21, following an experience of 11/23/21 by ELIAN L. *

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• 5 / 5

  

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  Great product & Quick turnaround, as usual

  Review of 11/19/21, following an experience of 11/19/21 by MONROE K. *

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• 5 / 5

  

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  I always enjoy ordering on your website. User friendly, I get notifications when the order is placed and tracking provided! It's a win win. Thank you Idville. Joe Toledo Highlands Community Charter School Purchasing Generalist

  Review of 11/19/21, following an experience of 11/19/21 by DOVIE S. *

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• 4 / 5

  

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  Great products, great customer service, great turnaround time, but VERY high shipping charges.

  Review of 11/17/21, following an experience of 11/17/21 by VENA P. *

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• 1 / 5

  

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  Communication is horrible. I have attempted to reach them due to a malfunctioning ID printer multiple times (Via email/phone) and I still have not been able to talk to anyone.

  Review of 11/15/21, following an experience of 11/15/21 by COLIN S. *

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• 1 / 5

  

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  Honestly one of the worst customer service experiences I've ever had. I'm a long time customer and have spent thousands and thousands of dollars with IDVille. Apparently they said the last charge on my account was disputed with the credit card company. I did not do it and the last 4 digits of the card used did not belong to me. They wouldn't ship me ribbon that I desperately needed until I wired them the money. I offered to pay with credit card but they would not accept. only the wire. I'll order my next printer elsewhere.

  Review of 11/13/21, following an experience of 11/13/21 by MATILDE F. *

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• 5 / 5

  

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  The live chat rep was Maggie R. and she was a rock star! She needs a raise :)

  Review of 11/13/21, following an experience of 11/13/21 by ELECTA R. *

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• 5 / 5

  

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  Thank you for always be on time and Tiffany is the best!!

  Review of 11/5/21, following an experience of 11/5/21 by ZACKERY D. *

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• 5 / 5

  

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  Very satisfied with purchase

  Review of 11/5/21, following an experience of 11/5/21 by EINAR J. *

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• 3 / 5

  

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  The nameplate is well done and very quick service but the shipping and handling fee is outrageous. Costs more than the nameplate. I will be searching for another option for further purchases.

  Review of 11/5/21, following an experience of 11/5/21 by AKEEM B. *

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• 5 / 5

  

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  Great service and fast delivery.

  Review of 11/5/21, following an experience of 11/5/21 by BLANCA W. *

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• 4 / 5

  

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  I think they are great, we'll see how the employees like them as we use them.

  Review of 11/4/21, following an experience of 11/4/21 by SHANNY H. *

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• 4 / 5

  

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  It's a good web-site, but I would like to be able to scroll through my order history without having to close each time and open the next order.

  Review of 11/3/21, following an experience of 11/3/21 by LEOPOLDO B. *

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• 5 / 5

  

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  IDville was very helpful in finding my needs and making suggestions to maximize my purchase. Shipping was very fast as well. Thanks.

  Review of 11/3/21, following an experience of 11/3/21 by MAXIMUS L. *

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• 1 / 5

  

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  I would rather make lanyards using strips of old lunch bags and crayons than to order again through IDville. Let me be very specific about this disaster. 1. I ordered 100 lanyards from their QUICK SHIP program. I filled out their order form, setup up AND APPROVED the artwork on THEIR website, and PAID in full. I did EVERYTHING asked of me. Now quick means prompt, soon, or swift. When I called 10 days later to inquire about my order, Denise their customer service rep who is very nice but apparently powerless, said I had not APPROVED the order and it was sitting in nowhereville going nowhere. Had I NOT called, it would still be sitting in nowhereville. I pointed out that I had done EVERYTHING that their QUICK SHIP automated order process had required and that I had actually VIEWED AND APPROVED A PROOF that their website had generated. Regardless, the order had not moved anywhere near production or quick shipping. Denise said she would do what she could; hardly reassuring. 2. Their CHAT feature is fake. When you "chat" online, that implies or guarantees that you are speaking with a real person. Not so at IDVille. Their CHAT feature is simply a robot who cannot answer anything other than basic FAQ questions based on key words. It cannot find any order by number, or name, or anything else, or tell you anything about a specific order. It's a joke. 3. Further, when I went BACK into the IDVille site - or tried to - even though I had already PLACED an order, I did not actually have an account, nor could I search BY account, OR BY ORDER NUMBER. Nor could I CREATE an account at all. So even as an existing customer, I could find nothing about my existing order. Denise as much as admitted this, and said "they were working on it." 4. No emails EVER arrived to me with status information or updates. Once they got my money, it was crickets. 5. When I called one last time, just out of blind hope, Denise said she had good news! That my order would ship and might arrive the day AFTER I needed them. How stupid do I look to my superiors. So this was a disaster through and through. Their QUICK SHIP PROGRAM, actually takes weeks and weeks, and phone call after phone call. Their CHAT is not chat. Denise is nice but has no real power. On one occasion she let slip that "she would talk to her vendor about expediting the order." Her vendor? Does IDVille not actually make anything itself? Or are they just order takers for some big factory someplace? I have no idea. Go elsewhere.

  Review of 11/3/21, following an experience of 11/3/21 by DANGELO R. *

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• 5 / 5

  

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  Although we have not received our product yet I am more the confident we will receive in the time we were quoted. And I would like to give a big shout out to Kim Schuler for all of her help and she was very knowledgeable about what we needed to make this all work. I am sure I will be reaching out to her again before this is all up and running.

  Review of 11/1/21, following an experience of 11/1/21 by CLOVIS J. *

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• 5 / 5

  

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  The customer service representative was very helpful and provided past ordering information so we could place the order right away.

  Review of 11/1/21, following an experience of 11/1/21 by DAYANA L. *

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• 5 / 5

  

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  Easy company to work with and purchase from. IDville answered any question and made the purchase of a printer quick and easy.

  Review of 11/1/21, following an experience of 11/1/21 by KRYSTEL M. *

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• 5 / 5

  

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  Understanding customer service and speedy shipping.

  Review of 10/29/21, following an experience of 10/29/21 by LOUIE W. *

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• 5 / 5

  

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  Excellent Customer Service. I spoke with a very professional woman who assisted me. I find IDville Staff is always helpful. Service and delivery is always prompt.

  Review of 10/29/21, following an experience of 10/29/21 by CASSANDRA H. *

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• 5 / 5

  

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  Their customer service, from sales to tech support, is always beyond excellent. Their printers are built to last.

  Review of 10/28/21, following an experience of 10/28/21 by RUDY S. *

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• 5 / 5

  

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  Very responsive to me request for quote, the product was shipped and delivered sooner than expected, and when we had setup issues, support took the time we needed to work through the issues.

  Review of 10/28/21, following an experience of 10/28/21 by NIKOLAS M. *

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• 5 / 5

  

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  Customer service is always so nice and prompt at responding and the products are received so quickly. I have nothing to complain about. All around great company to do business with.

  Review of 10/27/21, following an experience of 10/27/21 by JOSUE J. *

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• 5 / 5

  

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  Easy to order and delivered very promptly.

  Review of 10/25/21, following an experience of 10/25/21 by WILLA L. *

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• 5 / 5

  

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  Cards were exactly as advertised and arrived quickly.

  Review of 10/24/21, following an experience of 10/24/21 by MATILDA H. *

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• 5 / 5

  

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  Prompt arrival of quality products. No complaints. Will be ordering from them again in the future.

  Review of 10/22/21, following an experience of 10/22/21 by EDYTHE F. *

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• 5 / 5

  

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  Matt, the sales associate I spoke to was extremely helpful and guided me in which machine I should buy for the school I work at, as well as with the actual ordering process. I called tech support once to get help on setting up the software and that was fast and easy as well.

  Review of 10/22/21, following an experience of 10/22/21 by JESS Z. *

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• 5 / 5

  

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  Alway pleased with ordering process. Easy, with quick delivery! Product used daily at our school. Thank you!!

  Review of 10/20/21, following an experience of 10/20/21 by AILEEN T. *

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• 5 / 5

  

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  My experience started with the person online and a chat group. I could not order the part I needed online, so the representatives called me immediately. The order was placed within five minutes of speaking with her. I was told her be with me inside New York within about 3 to 4 days. I had it within 48 hours. Phenomenal customer service. Thank you

  Review of 10/19/21, following an experience of 10/19/21 by ALEJANDRIN C. *

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• 5 / 5

  

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  Received everything on time with the correct order.

  Review of 10/18/21, following an experience of 10/18/21 by MALIKA T. *

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• 5 / 5

  

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  My experience with Idville was great they solved my problem and they did what they promised. I give them a 5 stars.

  Review of 10/16/21, following an experience of 10/16/21 by NICK S. *

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• 5 / 5

  

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  Lindsey Phillips has gone above and beyond what I've experienced with other companies support personnel. His patience and calm demeanor while showing a very inept user the process to make badges is refreshing. I am confident if I need assistance in the future, Lindsey will provide the same patience he has in the previous two calls I've made.

  Review of 10/15/21, following an experience of 10/15/21 by KEYSHAWN P. *

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• 5 / 5

  

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  Very quick and efficient in ensuring we could order and receive our IDville machine in a timely manner.

  Review of 10/15/21, following an experience of 10/15/21 by GUNNAR K. *

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• 5 / 5

  

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  Ordering process was very easy, Great customer service, shipping was very quick.

  Review of 10/13/21, following an experience of 10/13/21 by MAXIME S. *

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• 4 / 5

  

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  The phone contact went well placing my order. The service was personal and professional. I appreciated the help I received. That would be a full star rating. When the delivery arrived the books were badly bent and mis-shaped. They had been sent in an envelope that was somewhat cushioned but not reinforced with any cardboard for stability. I put the two (nametag registry books) under a heavy stack of books for a few days and that helped straighten things out. I'm glad it worked, otherwise I'd have had to go through the rigmarole of returning them as they were too "messy" in their original state to have on my reception counter. But I give them A+ for customer service. I'm sure they would have helped solve the problem had I asked.

  Review of 10/12/21, following an experience of 10/12/21 by TITUS W. *

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• 4 / 5

  

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  The service was good and the timely for delivery good. Thank you

  Review of 10/8/21, following an experience of 10/8/21 by LETITIA W. *

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• 5 / 5

  

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  Needed one additional name plate, called in was greeted with a friendly voice. Rep quickly located my account to view preivous orders. I had an email for proof within 10 minutes and name plate arived just a few short days after proofing.

  Review of 10/8/21, following an experience of 10/8/21 by ANA H. *

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• 5 / 5

  

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  Helpful. Well pricwd

  Review of 10/7/21, following an experience of 10/7/21 by PRISCILLA H. *

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• 5 / 5

  

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  We received our name tags within days and they are beautiful. Our rep, Matt Blauvet, was very helpful in getting us additional magnet backs right away. Thank you IDville! St. Benedict Preparatory School, Chicago

  Review of 10/5/21, following an experience of 10/5/21 by KENDALL H. *

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• 5 / 5

  

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  Josselynn Wagner was super helpful and very friendly. I would totally recommend her to other companies. People like that can be hard to find. She helped me get what I needed and right away without trying to upsell me or talk me into things I didn't need. We are very satisfied, Keep up the good work.

  Review of 10/1/21, following an experience of 10/1/21 by KHALID C. *

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• 2 / 5

  

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  Sent in tax-exempt paperwork the same day that she requested it. She said as soon as she got it she would ship my urgent package. 2 weeks past and I had to email her twice to tell her nothing was received. Order was never placed after the form was received. I understand mistakes happen and we are all human, but two follow up emails in order to get a response back?

  Review of 9/30/21, following an experience of 9/30/21 by JENNIE J. *

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• 5 / 5

  

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  Easy to order. Fast delivery.

  Review of 9/30/21, following an experience of 9/30/21 by MARCELINA Z. *

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• 1 / 5

  

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  We bought the printer and paid extra to expedite it. Printer is inoperable. We were told it was the dye film. Dye film replacement is sent to the wrong address. New film is resent. We also purchased one and had it expedited it because we were desperate for a solution. Then we find out there is an internal part missing and have yet to be anle to use the printer after 2 weeks and haven’t been offered a solution or replacement. Was so excited to get this equipment and now wish we never had.

  Review of 9/30/21, following an experience of 9/30/21 by VALENTINE R. *

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• 5 / 5

  

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  I have never received anything less than a 5 star experience. Items always arrive quickly and great quality.

  Review of 9/30/21, following an experience of 9/30/21 by CULLEN S. *

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• 5 / 5

  

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  Awesome service when I called in and quick delivery. Perfect all around.

  Review of 9/29/21, following an experience of 9/29/21 by MADIE S. *

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• 5 / 5

  

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  My interaction with customer service was always fast and friendly. Communication, speed of delivery and friendliness are exemplary.

  Review of 9/29/21, following an experience of 9/29/21 by JERROD K. *

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• 5 / 5

  

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  Sensor went out in my id maker and was sent a replacement that day. Great help!

  Review of 9/24/21, following an experience of 9/24/21 by FOREST W. *

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• 5 / 5

  

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  Quick ordering, informative and quick delivery Will purchase from them again.

  Review of 9/24/21, following an experience of 9/24/21 by CHEYENNE J. *

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• 5 / 5

  

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  Convenient and fast order .IT came with in a week.

  Review of 9/24/21, following an experience of 9/24/21 by MELODY B. *

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• 5 / 5

  

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  Customer service is exceptional. Our questions were answered quickly, great video tutorials, quick product shipping, and we feel confident this system will exceed our expectations.

  Review of 9/23/21, following an experience of 9/23/21 by HORACIO C. *

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• 5 / 5

  

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  They are great and I love doing business with IDVille....Trusted company and will get your order to you on time!

  Review of 9/23/21, following an experience of 9/23/21 by ICIE R. *

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• 5 / 5

  

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  Once I put in my order IDville sent the shipment quickly and without any hiccups. The cards are efficient and last at least a year. I will be a returning customer.

  Review of 9/23/21, following an experience of 9/23/21 by JEFFREY H. *

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• 5 / 5

  

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  Well done, fast and effective service.

  Review of 9/22/21, following an experience of 9/22/21 by DEANNA R. *

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• 5 / 5

  

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  Salesperson was interested in my questions and prompt to act on my request.

  Review of 9/21/21, following an experience of 9/21/21 by EVANGELINE M. *

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• 5 / 5

  

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  Ordered on Wednesday and received on Thursday. Exactly what we needed. Thanks so much.

  Review of 9/17/21, following an experience of 9/17/21 by TREY D. *

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• 5 / 5

  

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  Had a great experience working with Sales and technical support. We were able to purchase the right equipment and received it in a short time.

  Review of 9/17/21, following an experience of 9/17/21 by MARYAM N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful and courteous!. Couldn't get any better they are providing great solutions. Thanks idville.com

  Review of 9/11/21, following an experience of 9/11/21 by CORRINE D. *

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• 4 / 5

  

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  The person I chatted with was very helpful and knowledgeable.

  Review of 9/10/21, following an experience of 9/10/21 by JEDEDIAH B. *

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• 5 / 5

  

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  My order arrived just when they said it would. It was exactly what I ordered. Good quality for a reasonable price. Highly recommend!

  Review of 9/10/21, following an experience of 9/10/21 by GORDON P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great service. 5 stard

  Review of 9/10/21, following an experience of 9/10/21 by SADYE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything was done professionally and in an orderly fashion!

  Review of 9/10/21, following an experience of 9/10/21 by ELDRIDGE Y. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order