hamiltonwatch.ca

Customer reviews for hamiltonwatch.ca

4.6 / 5 1

Calculated from 97 reviews obtained over the last 12 months

104 reviews since 04/02/2023

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Information hamiltonwatch.ca

  • Company

    hamiltonwatch.ca

  • Description

    Discover Hamilton men's, women's and automatic watches which embody American Spirit and Swiss Precision. Including Khaki, Ventura and Jazzmaster collections.

  • Website

    https://www.hamiltonwatch.ca/en-ca/

Contact hamiltonwatch.ca

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Customer reviews

  • 5 / 5 1
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    The watches are great. But so is the customer experience.

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy buying experience. I used the Affirm payment method, which was also seamless. Watch arrived within 48 hours.

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  • 5 / 5 1
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    The overall experience was good, online purchase was simple and easy checkout

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  • 5 / 5 1
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    Beautiful watch and amazing customer service!

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  • 4 / 5 1
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    Ordering was easy and the delivery was quick, but unfortunately the NATO strap is quite short. It is wearable but it would be nice to have a longer strap, especially for the price.

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  • 5 / 5 1
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    Easy transaction, lightning fast shipping.

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  • 5 / 5 1
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    Found exactly what I was looking for.

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  • 4 / 5 1
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    Well laid out website.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    This purchase was a strap, which was a painless experience, with free delivery by courier. I also had my Jazzmaster Automatic Chronograph cleaned and rebuilt by Hamilton (Swatch) through this website. The price and waiting time were reasonable. It came back with new hands and dial, as the old ones had been water-damaged. Just like new.

    Review of , following an experience of by

  • 1 / 5 1
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    I ordered a watch strap that I didn’t even receive yet. It’s four days late.

    Review of , following an experience of by *

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  • 5 / 5 1
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    The design is elegant and good quality Deserves for high ratings

    Review of , following an experience of by

  • 5 / 5 1
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    The navigation of your site was very clear and easy. The ordering experience was even easier. The only suggestion I would make is to have an image of the timepiece at night, to give a view of the loom.

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  • 5 / 5 1
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    The watch cam every quickly

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  • 5 / 5 1
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    ambivalent , neither positive or negative experience.

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  • 5 / 5 1
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    Well made and easy to change!

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  • 5 / 5 1
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    Excellent

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  • 3 / 5 1
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    I did not receive a strap tool with my strap, other than that it was amazing.

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  • 5 / 5 1
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    Beautiful design , simple access to everything

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  • 3 / 5 1
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    Poor return policy no gift receipt or gift wrap option

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great customer service, fast delivery and great products overall!

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  • 5 / 5 1
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    Waited for this band to come back in stock. I purchased it as soon as i seen it available. Checkout was easy, friendly service by email.

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  • 5 / 5 1
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    Easy purchase process. Fast shipping. Beautiful watch.

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  • 5 / 5 1
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    Hamilton did not disappoint, I highly recommend, if u a beginner @ watch’s Over all the watch is great casual or special occasions.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Easy process and quick delivery

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  • 1 / 5 1
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    slow, UI not very good , no online watch collection, prices to high, value a little low , no added gifts with order, not the best customer service, very bad shipping

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  • 5 / 5 1
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    Always satisfied with your brand

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  • 5 / 5 1
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    The watch arrived a lot sooner than I expected for a Swiss watch.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Watch came fast, and it was well packaged. Easy to navigate site.

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  • 5 / 5 1
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    Easy to buy - link to buy strap from the watch page is excellent. Very quick shipping.

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  • 5 / 5 1
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    It's a decent watch for adults. Go for it. As it's brand new, can't complain anything. It is true what it tells in description of the watch. it's a classic.

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    The site was very easy to navigate. I thought the video showing how to replace the watch strap/band was very helpful as well as Hamilton Watch including the tool for the replacement.

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  • 5 / 5 1
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    Amazing!

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  • 5 / 5 1
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    High quality watch that is discrete at the same time. I enjoy wearing it everyday.

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  • 5 / 5 1
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    Fast free delivery

    Review of , following an experience of by *

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  • 5 / 5 1
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    All graet. Accuracy can be greater, +12-15 sec. for 24 hrs. But i love this watches. it has a soul.

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  • 5 / 5 1
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    Easy and clear.

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  • 5 / 5 1
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    Good Design, Light weight, Automatic Movement

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  • 5 / 5 1
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    None

    Review of , following an experience of by

  • 5 / 5 1
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    As a watch enthusiast I have to say that Hamilton is never a disappoint.

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  • 5 / 5 1
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    Great experience, had a bit of buyer's remorse and requested the order get cancelled. It shipped, not concerned because of your return policy. Received the watch, stunning, better then I expected, decided to keep the watch. Very happy with purchased. Next day received an email stating there was a technical problem and they just received my cancel request. I wrote back saying I was happily keeping the watch no big deal. Received another email stating they are happy I'm keeping the watch and sent me a collectable gift. 100% not required but an really nice gesture. I believe I will be purchasing another Hamilton watch in the years to come

    Review of , following an experience of by

  • 5 / 5 1
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    Item as advertised. Excellent quality and shipped quickly

    Review of , following an experience of by

  • 5 / 5 1
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    New Strap makes the watch look brand new again! Thank You

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  • 4 / 5 1
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    good security, fast delivery. I do remember the lug to lug measurement was missing though.

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  • 5 / 5 1
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    Expedition was very quick. Good communication.

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  • 5 / 5 1
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    Great watch

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  • 5 / 5 1
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    It's great that delivery was so quick. The website is easy to shop. However, I couldn't log in to my account.

    Review of , following an experience of by *

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  • 5 / 5 1
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    ,...

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  • 5 / 5 1
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    Easy to search in the website, all information I was looking for was available

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  • 5 / 5 1
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    Beautiful watch, looks exactly as pictured on the website.

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  • 3 / 5 1
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    Love the Khaki field titanium , Lume is disappointing, the rest is brilliant. Delivery was on time but arrived with an open package, a congratulatory note on my purchase of a Murf and no operating manual. Small but irritating for a watch of this value. I have owned owned watches from Tags, Timex, Seiko and Citizen. Nice box but the attention to detail on package set a new low.

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  • 5 / 5 1
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    I acquired 4 Khaki field mechanical watches within a year (2 of them bronze). So yes I like them alot. The only weak point of these watches are their watchbands. For instance the one of my Khaki field green dial started to fall apart in less than 6 months and these cost over 100 dollars. Do you think that I will buy a replacement watchbands again in the future considering that you have a one time replacement policy?

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  • 5 / 5 1
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    Wonderful watch look amazing and I love it

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  • 5 / 5 1
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    Excellent service!

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  • 5 / 5 1
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    Great watches and very fast delivery. Very satisfied with my order.

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  • 3 / 5 1
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    Médium quality of the WATCH.

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  • 5 / 5 1
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    Delivery was fast, return was also fast. I would definitely recommend buying from them again when the right product comes along. This watch was great quality just small for my wrist. I wish I had seen it in a store, but it wasn’t available anywhere.

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  • 5 / 5 1
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    Very easy process and recieved the watch within 2 days of order

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  • 5 / 5 1
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    Love the watch and the quality. First mechanical watch and very happy with it.

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  • 5 / 5 1
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    Love the watch - Iconic

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  • 5 / 5 1
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    Superb.

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  • 5 / 5 1
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    Amazing watch. I have a small wrist perfect for it.

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  • 5 / 5 1
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    Excellent and efficient processing of purchase. It was processed, shipped and arrived with 48 hours. Awesome

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  • 5 / 5 1
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    It was great everything went smooth

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  • 5 / 5 1
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    Their response was great and i received it the following day that I ordered it.

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  • 5 / 5 1
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    Will satisfy me for years to come.

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  • 4 / 5 1
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    The site is informative and easy to navigate, but it's almost impossible to find information on strap lengths and the size of wrist they fit. Also, you definitely need more options for us smaller-wristed consumers.

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  • 5 / 5 1
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    Nice website. Seamless purchase and delivery.

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  • 5 / 5 1
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    Great watch and strap.

    Review of , following an experience of by

  • 5 / 5 1
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    In this section

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  • 5 / 5 1
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    The order took 2 days to arrive. Very efficient service.

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  • 5 / 5 1
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    Good customer service, they answered my questions and shipped the product.

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  • 5 / 5 1
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    Easy and intuitive

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  • 5 / 5 1
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    Website easy to navigate, quick order processing and shipping.

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    Good

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  • 5 / 5 1
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    While it arrived quickly, dealing with Fedex and the in-person sign requirement was frustrating. I had to change the address to my work so I could collect the strap. Would order from Hamilton again but next time I'll make sure I'm holidays 😉

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  • 5 / 5 1
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    Perfect complement to the original strap for a more relaxed look!! Everything was perfect, just wish the length of the standard strap was listed even though fits perfectly.

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  • 5 / 5 1
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    Great experience on the site. Quick and easy to find a purchase what I was looking for.

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  • 5 / 5 1
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    Delivery was fast and easy

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  • 3 / 5 1
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    Nice strap. Hamilton website states each strap comes with a pin removal tool which was not included. Also wish the green NATO strap came in 22mm.

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  • 4 / 5 1
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    The ease of checkout and selection was great. The only hiccup was the cart took absolutely forever to load when I added the watch. I'm talking like 3-4mins for the cart to add my watch.

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  • 5 / 5 1
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    watch is great. replacement bracelet and tool along with instructions Perfect

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  • 5 / 5 1
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    The process was smooth and painless

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  • 1 / 5 1
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    I was trying to call the helpline on Hamilton’s website which number never works n then I emailed them and they sent me the number where nobody picks up the call or call me back for help as customer service, their customer service is dead, please guys don’t buy any Hamilton watch

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  • 1 / 5 1
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    Website information inconsistent across different region/language which leads to confusion.

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  • 1 / 5 1
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    I love my Hamilton watch however, I ordered a watch band that said it comes with a band changing tool. The band arrived with no tool, I have emailed and called the customer service department multiple times with zero response.

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  • 5 / 5 1
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    Quick and painless ordering process. It looks more beautiful in person than online. Quick delivery, I mean what more can I say... nicely done

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  • 5 / 5 1
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    Navigation on the site, easy access to product info., easy order process and prompt delivery. Hamilton Watch is a true customer oriented company from start to finish. I own (2) and am very pleased with my purchases. I have researched many other brands and find Hamilton Watch to be an exceptional value as well as a smart looking time piece. In an age of cell phone dependancy, I still like the functionality and the look.

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  • 5 / 5 1
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    The site was fine

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  • 5 / 5 1
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    Fantastic service and excellent product

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  • 3 / 5 1
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    Shipping was so fast. Unfortunately, there was a defect on one of the hands and, I had to return it immediately under warranty. Response from customer service was prompt. Okay experience overall.

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  • 5 / 5 1
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    I would just prefer if the strap came a bit more worn so it was instantly comfortable

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  • 5 / 5 1
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    Happy with the service.

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  • 2 / 5 1
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    The watch I bought was stunning… but so so so small. Turns out it was a women’s watch… wasn’t labelled as such. The watch was extremely difficult to use (hard to see the hands). Shipping was quick… but the return process was not easy (as was mentioned on the website) I called Multiple times. No answer I emailed multiple times. I did get a reply, but only after a week! I honestly thought I was about to get scammed. So yeah, not that great of an experience for those reasons.

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  • 5 / 5 1
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    Very friendly and easy to navigate process

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  • 5 / 5 1
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    A clean website with simple purchase / delivery functionality. One small disappointment was mismatch between stated "two day delivery" and an actual delay before the shipping. The delivery did take two days, however the watch was shipped with a delay.

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  • 5 / 5 1
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    Shipping was ridiculously fast!

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  • 5 / 5 1
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    Great web experience

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  • 5 / 5 1
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    Love the watch and shopping experience. Will proudly recommend this time piece and the online shopping experience.

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  • 5 / 5 1
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    Fast shipment, excellent service.

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  • 5 / 5 1
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    Love the watch

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  • 5 / 5 1
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    Great selection of straps.

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  • 5 / 5 1
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    Website navigation is easy to use

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  • 5 / 5 1
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    Website is just okay. Crashed a few times whilst trying to make a payment. Apple Pay doesnt work. Search filters dont work too well on mobile

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  • 5 / 5 1
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    Your Website is great. I can’t think of anything to make it better. Perhaps make it easier to get to wish list after logging in.

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  • 5 / 5 1
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    Very satisfied

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  • 5 / 5 1
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    Great product and service. Free shipping made it even a better experience.

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  • 5 / 5 1
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    Was notified product was in stock and fast shipping.

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  • 5 / 5 1
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    Fast delivery and good communication

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  • 5 / 5 1
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    very easy to find what iam looking for

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  • 5 / 5 1
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    Easy transaction

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  • 5 / 5 1
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    Excellent watch and band! The perfect field watch!

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  • 5 / 5 1
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    The watch is beautiful. As for the (FedEx) delivery, I would rather have an option for a delivery to one of the pick-up locations instead of a direct delivery to my place when I make a purchase. Overall, a great service; Hamilton responded to my inquiries and messages in a speedy manner.

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  • 5 / 5 1
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    Great service all around!

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  • 5 / 5 1
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    Extremely fast and easy purchase. Amazing watch!

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  • 5 / 5 1
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    Very good quality

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  • 5 / 5 1
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    Okay.

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  • 5 / 5 1
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    easy to navigate, very good presentation, painless checkout, very fast delivery

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  • 5 / 5 1
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    The website is clean and easy to navigate. The filters are especially good compared to your competitors. Images show all angles of the watch.

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  • 5 / 5 1
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    I like the military heritage background story of the brand.

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  • 5 / 5 1
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    Nice watch

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  • 5 / 5 1
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    Your sales rep was understanding and patient.

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  • 5 / 5 1
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    Nice looking strap for my Hamilton watch. Feels and looks authentic

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  • 5 / 5 1
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    Service is good

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  • 5 / 5 1
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    Everything was perfect. I love the watch and the shipping was very fast. I will definitely buy again. Everything was A1.

    Review of , following an experience of by

  • 4 / 5 1
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    Very easy to buy the Hamilton Khaki Field Auto. There are a lot of options and versions of the Khaki Field; it would be nice to have a way to compare the options because it can get quite confusing and tiresome to scroll through the many pages and try to compare.

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  • 3 / 5 1
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    it was acceptable

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  • 5 / 5 1
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    Very satisfied. Fast shipping was awesome.

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  • 1 / 5 1
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    I've been trying to return the strap for 3 weeks now. I've sent a couple of emails and tried to call but no one has contacted me. I actually got a hold of an agent last week, they said they would send me the return authorization slip in the next 30 minutes, but i havent received anything. Since then, I just get the machine every time i call. It just tells me that i can reach you from 830-430pm (i always call within that range...) Super frustrating

    Review of , following an experience of by

    Answer by hamiltonwatch.ca
    Flag

    Dear Mr. George, Your return label and number was earlier sent to your inbox, on October 5th. We have again sent you an email today. Please let us know if you have received the same. It does sometimes end up in the "SPAM" or "Promotions" folders of your mailbox if you have those filters. We duly regret the confusion caused. Please let us know if we can help you further. Best regards, Hamilton Canada - Customer Service Team

  • 4 / 5 1
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    No particular issue

    Review of , following an experience of by *

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  • 5 / 5 1
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    Easy to navigate the website. Straight forward and simple.

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    Answer by hamiltonwatch.ca
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    Dear Valued Customer, Thank you so much for sharing your experience with us. Your feedback helps us serve you better. Best regards, Hamilton Canada - Customer Service Team

  • 1 / 5 1
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    bought the wrong watch. emailed customer service three times in the past 2 weeks. no reply for an exchange or refund.

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    Answer by hamiltonwatch.ca
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    Dear Mr. Chu, Your return label and FedEx pre-paid shipping package has been sent along to you on October 3rd, Monday! Please let us know if you have been able to send the watch back. In case you need more help, please let us know that too as well. Best regards, Hamilton Customer Service Team - Canada

  • 5 / 5 1
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    Fast deliverie

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    Answer by hamiltonwatch.ca
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    Dear Mr. Shawn, Thank you so much for sharing your experience with us. Your feedback helps us serve you better. Best regards, Hamilton Canada - Customer Service Team

  • 4 / 5 1
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    It was ok

    Review of , following an experience of by

    Answer by hamiltonwatch.ca
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    Dear Mr. McCart, Thank you so much for sharing your experience with us. Your feedback helps us serve you better. Please do let us know what can we do better to enhance your brand experience. We look forward to your suggestions. Best regards, Hamilton Canada - Customer Service Team

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