Customer reviews for firstchicagoinsurance.com

Customer reviews

• 3 / 5 1

  

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  I think the price of the car insurance is pretty hefty. This os my first just dealing with them because of my car wreck. So far im happy that they understand my situation and the willingness to make sure my car is fix

  Review of 9/28/20, following an experience of 9/28/20 by CHELSEY C. *

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• 5 / 5 1

  

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  Great customer service, everyone is very polite, professional n patient.

  Review of 9/23/20, following an experience of 9/23/20 by ROEL S. *

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• 3 / 5 1

  

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  Not bad

  Review of 9/21/20, following an experience of 9/21/20 by THEODORA Z. *

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• 5 / 5 1

  

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  Outstanding service

  Review of 8/26/20, following an experience of 8/26/20 by GRACIE S. *

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• 5 / 5 1

  

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  Customer service was very professional and understanding of what I was saying about my situation.

  Review of 8/25/20, following an experience of 8/25/20 by MAXIME E. *

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• 5 / 5 1

  

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  Good customer service

  Review of 8/24/20, following an experience of 8/24/20 by SKYE M. *

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• 5 / 5 1

  

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  i would recommend this place to anyone,the people are great and patient with you it no hassell ,just easy and great.!!

  Review of 8/22/20, following an experience of 8/22/20 by DELFINA W. *

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• 3 / 5 1

  

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  I can't really say at the moment

  Review of 8/21/20, following an experience of 8/21/20 by TRACEY Z. *

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• 5 / 5 1

  

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  I had the pleasure of speaking with ******* today and in such a stressful time she was so kind and helpful with my situation . The call lasted about 15 minutes tops and she made sure that my car would be taken care of and she calmed me down because I was feeling really stressed out . She’s a very kind person and she’s also very good at her job and a great customer service representative . Thank you ******* for your help !

  Review of 8/20/20, following an experience of 8/17/20 by NEOMA M. *

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• 5 / 5 1

  

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  good

  Review of 8/20/20, following an experience of 8/20/20 by LITZY L. *

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• 5 / 5 1

  

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  Good ppl good company low rates

  Review of 8/18/20, following an experience of 8/18/20 by CASSANDRA H. *

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• 5 / 5 1

  

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  I'm satisfied especially with customer service thankyou

  Review of 8/17/20, following an experience of 8/17/20 by BRANDON H. *

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• 5 / 5 1

  

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  Crystal was so nice and helpful and in such a stressful time she was so kind and reassuring my vehicle would be taken care of. The wait wasn’t too long to talk to her and I’m grateful that I talk to her because the call lasted about not even 15 minutes she’s very smart at what she does and I’d appreciate if she got some recognition for her excellent customer service and knowledge of her job. Thank you Crystal!♥️

  Review of 8/17/20, following an experience of 8/17/20 by LAURINE W. *

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• 2 / 5 1

  

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  I have not got anyone to called me back once have hVE GOT THE RUNAROUND ABOUT MY CLAIM I KEEP CALLED BUT NO CALL THIS HAPPIER ON AUG 3 AND IT AUG 10 STILL NO CALL BACK. WOW

  Review of 8/14/20, following an experience of 8/10/20 by PANSY K. *

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• 5 / 5 1

  

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  representative was very nice and actually helped me set up auto pay so I wont have to worry about sending in a payment, this helps me alot

  Review of 8/14/20, following an experience of 8/14/20 by REESE C. *

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• 5 / 5 1

  

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  Great

  Review of 8/12/20, following an experience of 8/12/20 by JOSEFA R. *

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• 5 / 5 1

  

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  fast service ....thanks

  Review of 8/11/20, following an experience of 8/11/20 by DESTINEY S. *

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• 5 / 5 1

  

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  Very nice. Took care of my payment quick.

  Review of 8/7/20, following an experience of 8/7/20 by WILFRID H. *

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• 1 / 5 1

  

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  customer service is terrible they don't even take care of the insurance claims or give you a direct phone number to contact the insurance person

  Review of 8/7/20, following an experience of 8/6/20 by LUCAS S. *

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• 5 / 5 1

  

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  My needs were met.

  Review of 8/6/20, following an experience of 8/6/20 by BORIS E. *

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• 5 / 5 1

  

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  The lady phone was very helpful and pleasant

  Review of 8/5/20, following an experience of 8/5/20 by DEVONTE R. *

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• 5 / 5 1

  

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  very easy to do.

  Review of 8/4/20, following an experience of 8/4/20 by DEJA H. *

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• 4 / 5 1

  

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  Kaitlyn Thompson one of your Claim Representatives very was professional and helpful to assist with next steps to resolve this claim. Rating above representative of call with her on: 8/4/20.

  Review of 8/4/20, following an experience of 8/4/20 by WILTON B. *

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• 5 / 5 1

  

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  It was great

  Review of 8/3/20, following an experience of 8/3/20 by JANY M. *

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• 5 / 5 1

  

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  Easy navigation, good customer service.

  Review of 8/3/20, following an experience of 8/3/20 by STERLING H. *

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• 4 / 5 1

  

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  Very helpful and understanding

  Review of 7/31/20, following an experience of 7/31/20 by BLANCA H. *

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• 4 / 5 1

  

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  The customer rep was very helpful

  Review of 7/30/20, following an experience of 7/30/20 by DOCK Z. *

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• 5 / 5 1

  

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  Everything is good

  Review of 7/30/20, following an experience of 7/30/20 by AYDEN S. *

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• 4 / 5 1

  

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  Still waiting on service.

  Review of 7/29/20, following an experience of 7/29/20 by DAPHNE M. *

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• 5 / 5 1

  

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  Very polite and professional, she answered all of my question

  Review of 7/29/20, following an experience of 7/29/20 by ESTELL E. *

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• 5 / 5 1

  

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  Good

  Review of 7/27/20, following an experience of 7/27/20 by HESTER S. *

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• 5 / 5 1

  

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  After jumping through many hoops I was able to speak with a claims representative. Once speaking to a representative I was able to report my accident. Everything is moving in the right direction now.

  Review of 7/22/20, following an experience of 7/22/20 by DEVANTE R. *

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• 5 / 5 1

  

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  Very good!!!

  Review of 7/22/20, following an experience of 7/22/20 by SHANIA A. *

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• 5 / 5 1

  

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  First Chicago has always been a great company

  Review of 7/21/20, following an experience of 7/21/20 by CLOTILDE F. *

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• 4 / 5 1

  

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  Didn't use the website, but making the payment over the phone was certainly straightforward enough.

  Review of 7/16/20, following an experience of 7/16/20 by MAUDE B. *

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• 5 / 5 1

  

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  Always providing my daughter and me hospitable and competent service. Thanks so much!!

  Review of 7/16/20, following an experience of 7/16/20 by BENEDICT H. *

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• 5 / 5 1

  

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  THIS COMPANY IS VERY AFFORDABLE. THE CUSTOMER SERVICE IS A1

  Review of 7/15/20, following an experience of 7/14/20 by LEANNA Q. *

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• 5 / 5 1

  

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  The person who took the claim information was helpful and very pleasant.

  Review of 7/9/20, following an experience of 7/9/20 by DORRIS W. *

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• 5 / 5 1

  

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  Very helpful thank ours

  Review of 7/8/20, following an experience of 7/8/20 by MAEVE F. *

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• 5 / 5 1

  

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  The woman I spoke was very helpful

  Review of 7/7/20, following an experience of 7/7/20 by ELENA R. *

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• 4 / 5 1

  

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  Good

  Review of 7/7/20, following an experience of 7/7/20 by PERCIVAL W. *

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• 5 / 5 1

  

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  Good fast response

  Review of 7/7/20, following an experience of 7/7/20 by ERIBERTO K. *

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• 5 / 5 1

  

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  Customer service was excellent! It didn't take very long to get ahold someone either!

  Review of 7/6/20, following an experience of 7/6/20 by ISABELLE O. *

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• 5 / 5 1

  

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  Great customer service.

  Review of 7/6/20, following an experience of 7/6/20 by CLEMENS K. *

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• 5 / 5 1

  

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  I've never had to file a claim before and I was very upset that my car was damaged with no note and I have to pay for the damages. I was very happy with the filing experience, it wasn't a very long wait to speak to a claims specialist and she was very courteous and quick with my claim and assigning an adjuster. I received an appointment date and time with the adjuster almosy immediately after getting off the phone with the claims department.

  Review of 7/6/20, following an experience of 7/6/20 by NOVA F. *

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• 4 / 5 1

  

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  The gentleman was very professional that did the inspection

  Review of 7/4/20, following an experience of 7/4/20 by HYMAN Z. *

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• 5 / 5 1

  

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  I love this place. Never have an issue and if ihave questions they answer them without issue!!

  Review of 7/2/20, following an experience of 7/2/20 by IMELDA H. *

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• 5 / 5 1

  

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  Easy to navigate around,people were genuinely concerned and helpful

  Review of 7/2/20, following an experience of 7/2/20 by NELS F. *

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• 3 / 5 1

  

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  The initial call to you was easy but I was told an appraiser would contact me in 2-3 days and I still haven’t heard anything 9 days later

  Review of 7/1/20, following an experience of 7/1/20 by RETHA N. *

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• 5 / 5 1

  

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  The lady I worked with was Jiovani Cruz. She was great helped me with all the information for my claim.

  Review of 6/29/20, following an experience of 6/29/20 by TAMARA A. *

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• 5 / 5 1

  

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  Customer service agent always pleasant and helpful

  Review of 6/29/20, following an experience of 6/29/20 by KAREN B. *

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• 5 / 5 1

  

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  The lady I spoke with to set up my claim was very helpful and understanding

  Review of 6/29/20, following an experience of 6/29/20 by ASIA W. *

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• 5 / 5 1

  

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  Great service, answered all questions

  Review of 6/27/20, following an experience of 6/27/20 by RETA R. *

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• 5 / 5 1

  

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  Jessica was helpful when I needed to file a claim for the first time.

  Review of 6/24/20, following an experience of 6/24/20 by KENNA D. *

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• 5 / 5 1

  

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  Excellent service, immediate response to my call and no hassles

  Review of 6/23/20, following an experience of 6/23/20 by ITZEL M. *

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• 5 / 5 1

  

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  Great customer service!! Also very hands on site.

  Review of 6/23/20, following an experience of 6/23/20 by REX F. *

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• 5 / 5 1

  

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  this was my first experience with this every happening and the lady over the phone was very helpful.

  Review of 6/22/20, following an experience of 6/22/20 by GEOVANNI H. *

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• 3 / 5 1

  

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  I had specific questions to which I don’t feel I was given detailed and thorough answers. Specifically, I wanted to understand better how the claims process works if we provide an estimate against the estimate by the insurance companies shop and I wanted to better understand the parameters for reimbursement for the rental that we would need. I don’t feel like I have any clarity on how this process works which is really stressful. I’m paying for my own rental car, it’s not even big enough for our entire family and I have no idea if I will be reimbursed. We read the reviews of the shop that they want us to take our car to for an estimate and they are terrible, virtually every review that sounds like an actual customer wrote it is scathing and accuses the shop of fraud. I’m hoping an adjuster contacts us soon to put our mind at ease.

  Review of 6/19/20, following an experience of 6/19/20 by GUNNAR R. *

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• 3 / 5 1

  

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  i think you have you have great insurance but not able to login and have made several calls to get this resolved not happy with IT dept

  Review of 6/19/20, following an experience of 6/19/20 by CLAUDIE S. *

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• 5 / 5 1

  

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  Very professional

  Review of 6/17/20, following an experience of 6/17/20 by SHYANN A. *

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• 5 / 5 1

  

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  Always willing to help, address my needs and accommodate Me. Thanks

  Review of 6/17/20, following an experience of 6/17/20 by LARRY A. *

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• 5 / 5 1

  

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  Good customer service.

  Review of 6/16/20, following an experience of 6/16/20 by JANIS B. *

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• 5 / 5 1

  

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  U guys was very helpful thank you

  Review of 6/16/20, following an experience of 6/16/20 by WAYNE Y. *

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• 5 / 5 1

  

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  The customer service I received from Jiovani was exceptional. She answered all of my questions and made the beginning of filing a claim a breeze.

  Review of 6/16/20, following an experience of 6/16/20 by DAISHA K. *

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• 5 / 5 1

  

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  The staff was very friendly

  Review of 6/15/20, following an experience of 6/15/20 by ROSS W. *

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• 5 / 5 1

  

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  It was very good

  Review of 6/12/20, following an experience of 6/12/20 by ROMAINE O. *

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• 5 / 5 1

  

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  Very affordable insurance

  Review of 6/11/20, following an experience of 6/11/20 by EMILIE L. *

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• 5 / 5 1

  

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  Great customer service!

  Review of 6/11/20, following an experience of 6/11/20 by ANNALISE S. *

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• 5 / 5 1

  

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  Company is very responsive and prompt with getting all the information needed tjank you

  Review of 6/11/20, following an experience of 6/11/20 by JAKOB Z. *

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• 5 / 5 1

  

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  So far ive had a good contact with this company. Claim was submitted now im just waiting on the adjuster. We'll see from there. Over all good communication.

  Review of 6/10/20, following an experience of 6/10/20 by ROSEMARIE M. *

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• 5 / 5 1

  

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  I love first chicago insurance.

  Review of 6/6/20, following an experience of 6/6/20 by HEATH P. *

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• 5 / 5 1

  

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  Very professional, very knowledgeable about any questions or concerns I had, very considerate, great customer service skills

  Review of 6/3/20, following an experience of 6/3/20 by OTHO P. *

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• 4 / 5 1

  

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  It was the initial call, why not ask me this after you’ve paid the claim.

  Review of 6/1/20, following an experience of 6/1/20 by ALEXANDRINE K. *

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• 5 / 5 1

  

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  The customer service was excellent

  Review of 6/1/20, following an experience of 6/1/20 by JUDE W. *

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• 5 / 5 1

  

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  Easy to navigate, everything so far seems to be in the time frame stated!

  Review of 5/29/20, following an experience of 5/29/20 by CITLALLI L. *

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• 5 / 5 1

  

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  Crystal had a human relation. I like the way she is approaching the issue with an experience personal.Base on my conversation with her, I can recommend first Chicago insurance for relatives and friends. My rate her on scale of 10

  Review of 5/22/20, following an experience of 5/22/20 by ALYCE R. *

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• 5 / 5 1

  

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  Cool

  Review of 5/20/20, following an experience of 5/20/20 by DOLLY H. *

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• 5 / 5 1

  

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  I am very satisfied with your company insurance. But the only aspect now is the hard time going around no enough money to cover all the Bill's we are trying our best to make sure that our Auto insurance policy is in good term. So please work with us

  Review of 5/17/20, following an experience of 5/17/20 by EULA F. *

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• 4 / 5 1

  

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  Haven't spoken to anyone but did recieve a voicemail first thing theis morning

  Review of 5/15/20, following an experience of 5/15/20 by NATHAN R. *

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• 5 / 5 1

  

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  Smooth & Easy To Do Business With

  Review of 5/15/20, following an experience of 5/15/20 by RUSSELL S. *

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• 4 / 5 1

  

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  Excellent service

  Review of 5/10/20, following an experience of 5/10/20 by DEAN W. *

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• 5 / 5 1

  

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  Very nice and helpful

  Review of 5/9/20, following an experience of 5/9/20 by MATTIE W. *

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• 5 / 5 1

  

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  Great

  Review of 5/4/20, following an experience of 5/4/20 by CECILE D. *

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• 5 / 5 1

  

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  Good prices would definitely get insurance again through jupiter.

  Review of 5/4/20, following an experience of 5/4/20 by MOLLY W. *

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• 4 / 5 1

  

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  Untimely

  Review of 5/4/20, following an experience of 5/4/20 by BREANNE B. *

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• 5 / 5 1

  

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  Very helpful thank u Sonya!

  Review of 5/4/20, following an experience of 5/4/20 by FRANCES R. *

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• 5 / 5 1

  

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  Great customer service!

  Review of 4/28/20, following an experience of 4/28/20 by HILTON H. *

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• 5 / 5 1

  

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  She was quick and awesome

  Review of 4/27/20, following an experience of 4/27/20 by IGNATIUS W. *

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• 5 / 5 1

  

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  Good. They responded quickly to my claim. Answered all questions I had.

  Review of 4/24/20, following an experience of 4/24/20 by RASHAWN K. *

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• 5 / 5 1

  

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  The best nice people will help you

  Review of 4/18/20, following an experience of 4/18/20 by ELI W. *

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• 5 / 5 1

  

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  Excellent, competent and caring counsel and help from the Insurance Rep, by phone. Thank you so much!!!

  Review of 4/17/20, following an experience of 4/17/20 by MIKAYLA H. *

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• 5 / 5 1

  

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  Very good monthly price

  Review of 4/15/20, following an experience of 4/15/20 by DORRIS T. *

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• 4 / 5 1

  

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  Nathaly entendió de inmediato mi problema y le dio pronta solución

  Review of 4/14/20, following an experience of 4/14/20 by ANIKA R. *

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• 5 / 5 1

  

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  Responded within 24hrs

  Review of 4/14/20, following an experience of 4/14/20 by KURTIS D. *

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• 5 / 5 1

  

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  Great customer service

  Review of 4/14/20, following an experience of 4/14/20 by JESSIKA S. *

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• 5 / 5 1

  

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  I was very satisfied with the way all my questions and concerns was answer by the Representative.

  Review of 4/13/20, following an experience of 4/13/20 by MACIE F. *

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• 4 / 5 1

  

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  Good service, this far. 8 on a scale of 10

  Review of 4/8/20, following an experience of 4/8/20 by RAEGAN R. *

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• 5 / 5 1

  

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  They are very, prompt, and kind.

  Review of 4/7/20, following an experience of 4/7/20 by KAILEY C. *

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• 5 / 5 1

  

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  Quick & helpfull

  Review of 4/6/20, following an experience of 4/6/20 by ELTON D. *

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• 5 / 5 1

  

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  Fast, easy to talk to, responsive.

  Review of 3/30/20, following an experience of 3/30/20 by BRYANA L. *

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Reviews displayed in chronological order