Customer reviews for copart.com

Customer reviews

• 3 / 5 1

  

  Edit Flag

  Your fees have gotten so high that my agents can hardly afford to pay them. They are buying less autos than they used to. That is their only complaint.

  Review of 1/26/23, following an experience of 12/12/22 by SUSAN M.

• 1 / 5 1

  

  Edit Flag

  bad

  Review of 1/26/23, following an experience of 12/12/22 by ANGEL L.

• 5 / 5 1

  

  Edit Flag

  Good

  Review of 1/26/23, following an experience of 12/12/22 by MAZIN L.

• 1 / 5 1

  

  Edit Flag

  I m buying on Copart because there is no other option. I have no one good word about Copart. From A to Z everything there is a big disappointment.

  Review of 1/26/23, following an experience of 12/11/22 by MACIEJ K.

• 5 / 5 1

  

  Edit Flag

  No. Prob. With. Copart

  Review of 1/26/23, following an experience of 12/12/22 by MURAPE DAVID B.

• 1 / 5 1

  

  Edit Flag

  Very bad

  Review of 1/26/23, following an experience of 12/12/22 by AHMED S.

• 5 / 5 1

  

  Edit Flag

  Great place to buy , and friendly staff.

  Review of 1/26/23, following an experience of 12/12/22 by KEN H.

• 4 / 5 1

  

  Edit Flag

  Every one I have dealt with has been very helpful

  Review of 1/26/23, following an experience of 12/12/22 by JAMES S.

• 5 / 5 1

  

  Edit Flag

  Very easy process

  Review of 1/26/23, following an experience of 12/13/22 by RASAQ M.

• 2 / 5 1

  

  Edit Flag

  Fees have gotten to be crazy, fees for everything.

  Review of 1/26/23, following an experience of 12/12/22 by JASON B.

• 5 / 5 1

  

  Edit Flag

  COpart is a great place to buy auction cars anytime....i love the experience.

  Review of 1/26/23, following an experience of 12/12/22 by IDRIS M.

• 2 / 5 1

  

  Edit Flag

  Hard to get along with if there's any issue/

  Review of 1/26/23, following an experience of 12/12/22 by JON C.

• 2 / 5 1

  

  Edit Flag

  For the money what they charging ........

  Review of 1/26/23, following an experience of 12/12/22 by ALGIS V.

• 2 / 5 1

  

  Edit Flag

  Our experience with Copart in Billings has been very good when it comes to communication and representation of the online vehicles. The buyer fees are really high and we are looking other places for salvage. We are a heavy truck salvage yard, we don't do cars usually so to have to buy 25 vehicles to get a better fee is ridiculous. You don't get 25 a year in our area that work for us.

  Review of 1/26/23, following an experience of 12/12/22 by DARREL W.

• 5 / 5 1

  

  Edit Flag

  They have lot of options to chose from

  Review of 1/26/23, following an experience of 12/12/22 by OPEYINKA A.

• 1 / 5 1

  

  Edit Flag

  Terrible customer service and wait times

  Review of 1/26/23, following an experience of 12/12/22 by BRADLEY B.

• 2 / 5 1

  

  Edit Flag

  was not listed properly

  Review of 1/26/23, following an experience of 12/12/22 by MARIUS D.

• 1 / 5 1

  

  Edit Flag

  I bought a car almost two months before and copart didn't give me title. I call so many times and always saying They don't have title why copart is selling cars without title.

  Review of 1/26/23, following an experience of 12/12/22 by AFTAB H.

• 4 / 5 1

  

  Edit Flag

  good

  Review of 1/26/23, following an experience of 12/12/22 by JIMMIE S.

• 4 / 5 1

  

  Edit Flag

  Fees muy caros

  Review of 1/26/23, following an experience of 12/12/22 by FERNANDO D.

• 5 / 5 1

  

  Edit Flag

  Very good service, and fast delivery

  Review of 1/26/23, following an experience of 12/13/22 by TATIANA E.

• 1 / 5 1

  

  Edit Flag

  Every time I visit a sales yard to either look at a vehicle or pick one up I get more frustrated; you used to be a great company before Covid. Fee’s continue to rise, payment and pickup time keep getting shorter, yard visits now have to be escorted, pick ups need to go through another app, now I wait in my car for sometimes a long time just to be let inside an office to look at a vehicle. I opened one of your office doors recently to see if I could use the restroom and 2 office workers immediately wanted to know if I’d been texted in order to come in!!!!!! The fun experience is gone :(

  Review of 1/26/23, following an experience of 12/13/22 by RAYMOND S.

• 1 / 5 1

  

  Edit Flag

  not enough pictures hide damages don't show air bag deployed

  Review of 1/26/23, following an experience of 12/13/22 by PINO B.

• 1 / 5 1

  

  Edit Flag

  terrible customer service at sacramento yard, Fees are to expensive.

  Review of 1/26/23, following an experience of 12/13/22 by JEFFREY F.

• 1 / 5 1

  

  Edit Flag

  customer service from colorado spbraing .she

  Review of 1/26/23, following an experience of 12/13/22 by SALAH A.

• 1 / 5 1

  

  Edit Flag

  Documentation submission take long time. There no possible way to speak any manager about issues.

  Review of 1/26/23, following an experience of 12/13/22 by LIUTAURAS Z.

• 5 / 5 1

  

  Edit Flag

  I always have a good experience with Copart. Even when you have to call customer service they are great. There website is easy to navigate through

  Review of 1/26/23, following an experience of 12/13/22 by JAMES P.

• 1 / 5 1

  

  Edit Flag

  Customer merchant Services is extremely bad. I complained to merchant services about their lack of support/help several weeks ago because it took so long to add a buyer to my account. So customer merchant services got vindictive and made me revise and add ALL new tax, documents, licenses, etc., etc. Dealing with them has been an awful and painful experience, which totally shocks me because Copart is a publicly traded company.

  Review of 1/26/23, following an experience of 12/13/22 by CHRISTIAN H.

• 3 / 5 1

  

  Edit Flag

  Bipolar. Some days the workers are polite and some days, it's like you asked to pull their teeth from their head. The mobile Alabama location is not very friendly. I try not to bid on items for sale at that loaction.

  Review of 1/26/23, following an experience of 12/13/22 by GERALD G.

• 1 / 5 1

  

  Edit Flag

  Long Island customer service is very terrible slow and realized nobody likes to work at this facility

  Review of 1/26/23, following an experience of 12/13/22 by BERNARDO C.

• 2 / 5 1

  

  Edit Flag

  I prebid on a vehicle that was on my watch list and when the auction started I received a notice that I had purchased a different vehicle. I received an email shortly after the sale started that the vehicle I had originally bid on was offered with a counterbid to buy it at a lower price than I had bid. Before I could get to my computer to buy it at the new offer, it had been placed on BIN. I then bought it. I immediately called the Tanner location, they transferred me to corp, who transferred me back to the branch to talk to the manager, Zachary. I left a message for him to call me regarding the error in billing me for the wrong vehicle. I send him an detailed email, none of which he responded too. I emailed the regional Manager Timothy Smith, which he never replied. Left 2 more messages for Zach, no reply. Finally called the branch on the 3rd day and left another message and he emailed me that he could do nothing about it even if it was a computer glitch. I have been a customer of Copart for over 20 years and never had this happen. This could have been removed from my account, but the manager choose not to even make an attempt to correct the issue. It cost me $600 to deny the purchase and let it run again. Bad decision on the managers part! Perfect example of bad customer service. Johnny Bellis Auto Tech & Salvage Buyer #137492

  Review of 1/26/23, following an experience of 12/13/22 by JOHN B.

• 1 / 5 1

  

  Edit Flag

  Copart Shoud improve in disclosing the true picture of their inventories. Copart sold 2022 SUVs and carfax was changed after purchase . Not even same day. This is business witchhunt. All asset, liabilities and obligations on a car must be cleared before copart offer it for sale . It's business damaging . Am talking of 2022 SUV s here. If copart can't do anything about this. Then I have learnt my lessons real good like others with copart.

  Review of 1/26/23, following an experience of 12/13/22 by SAMUEL B.

• 3 / 5 1

  

  Edit Flag

  Good but the fee are too much, also the staff at 15th street Oklahoma are too rude and sometimes attends to those they knew better than new faces

  Review of 1/26/23, following an experience of 12/13/22 by BAMIDELE O.

• 1 / 5 1

  

  Edit Flag

  The car was as expected but did not have keys as advertised- cost over 500.00 to get replacement -copart should pay for it

  Review of 1/26/23, following an experience of 12/13/22 by GARY R.

• 1 / 5 1

  

  Edit Flag

  waiting to have someone take you into the yard is a joke, other auction companys don't do this,

  Review of 1/26/23, following an experience of 12/13/22 by PAUL B.

• 1 / 5 1

  

  Edit Flag

  Bad Service

  Review of 1/26/23, following an experience of 12/13/22 by MOHAMEDALY M.

• 5 / 5 1

  

  Edit Flag

  OFFICE CUSTOMER SERVICES VERY EXCELLENT BUTE TRANSPORTATION VERY BAD

  Review of 1/26/23, following an experience of 12/13/22 by DEREGE L.

• 1 / 5 1

  

  Edit Flag

  The fees to purchase have gotten extremely expensive but we don’t have any other choice than to just pay up & try to pass the cost on to our customers that are generally very poor people…

  Review of 1/26/23, following an experience of 12/13/22 by KEVIN P.

• 2 / 5 1

  

  Edit Flag

  Copart fees are excessive, difficult to get sales tax documents, transportation app is not integrated with copart app, difficult and expensive to make payments,

  Review of 1/26/23, following an experience of 12/13/22 by MATTHEW T.

• 2 / 5 1

  

  Edit Flag

  1/ Two of my cars were damaged by loaders and they said yes it happened in our lat after posting the pictures but the only thing we can do to reverse the sale and refund your money or you can keep it the way it is (copart damaged the car but the buyer or the seller has to pay) 2 - very Long time waiting for taking the car out

  Review of 1/11/23, following an experience of 12/13/22 by ASADULLA M.

• 1 / 5 1

  

  Edit Flag

  0 Stars!!! Customer service is terrible, management terrible, Selling car's that don't Run but say Run and Drives, charge storage fees when the car has already been picked up. Run and Drive stipulations have changed 5 times since I joined.

  Review of 1/4/23, following an experience of 12/13/22 by KERRY C.

• 4 / 5 1

  

  Edit Flag

  so far Copart had done a good jobs in selling the cars

  Review of 1/4/23, following an experience of 12/13/22 by SARIDA C.

• 1 / 5 1

  

  Edit Flag

  fees going higher for even more horrible service , the worst company even in this industry , Copart need to hire professional people and not wasting people time with worker over the border , bad horrible company

  Review of 1/3/23, following an experience of 12/13/22 by MARTIN &.

• 1 / 5 1

  

  Edit Flag

  poor service when trying to pick up a vehicle and get it loaded, excessive fees, extra damage caused by copart loaders

  Review of 1/3/23, following an experience of 12/13/22 by THOMAS D.

• 5 / 5 1

  

  Edit Flag

  great company.

  Review of 1/3/23, following an experience of 12/13/22 by FARIBORZ A.

• 1 / 5 1

  

  Edit Flag

  I gave one star only because it does not give me the option to give a 0. I have a vehicle sitting at Copart for almost 4 weeks and it did not run once. When you try to reach Copart by phone and we can get somebody to answer the phone they are useless and unwilling to help. I have been in the business for years and you have the worst customer service I have ever dealt with.

  Review of 1/2/23, following an experience of 12/13/22 by LUCIO G.

• 1 / 5 1

  

  Edit Flag

  Bad service, all is bad in copart, corruption.

  Review of 1/2/23, following an experience of 12/13/22 by BENTON H.

• 2 / 5 1

  

  Edit Flag

  We have had bad experiences that people buy vehicles in other auctions and then sell them in COPART they say that it starts and walks and it is not true it should take video engine starting as the iaa auction does it is also a problem tha the titles do not deliver them and then send them to the wrong address

  Review of 1/2/23, following an experience of 12/13/22 by LEISER E.

• 1 / 5 1

  

  Edit Flag

  Super high fees. I don’t mind paying high fees as a buyer but as a seller it is not good. Plenty auctions out there to sell with lower fees.

  Review of 1/2/23, following an experience of 12/13/22 by SAAD B.

• 1 / 5 1

  

  Edit Flag

  Forklift driver are slow sometimes takes few hours to pull out a car only thing I don't really like it

  Review of 1/2/23, following an experience of 12/13/22 by CRISTOBAL L.

• 3 / 5 1

  

  Edit Flag

  You should take out option of people being able to see final bid when copying vin into google. It’s not good for buyers knowing everyone can see what they paid for a vehicle. Thanks Nash

  Review of 1/2/23, following an experience of 12/13/22 by NASHWAN D.

• 3 / 5 1

  

  Edit Flag

  Significantly increased fees and average customer service. Used to be great back in the day but with the current state of things now it's just bad for the auto business.

  Review of 1/2/23, following an experience of 12/13/22 by JOSEPH O.

• 5 / 5 1

  

  Edit Flag

  Exelent

  Review of 1/2/23, following an experience of 12/13/22 by EDGAR M.

• 1 / 5 1

  

  Edit Flag

  As a seller copart is great and I highly recommend. As a buyer I can't say one good thing about it. Yard communication is terrible. Lost titles..etc.

  Review of 1/2/23, following an experience of 12/13/22 by LUBA Y.

• 5 / 5 1

  

  Edit Flag

  Good

  Review of 1/2/23, following an experience of 12/13/22 by LEONID V.

• 2 / 5 1

  

  Edit Flag

  Costumer service guy not respond usually

  Review of 1/2/23, following an experience of 12/13/22 by DENIZ O.

• 5 / 5 1

  

  Edit Flag

  I generally buy from the 3 most local copart yards to me. They always greet us with a smile and very good service. I love the smaller yards because they are not so hectic and way more personal!

  Review of 1/2/23, following an experience of 12/13/22 by KLINTON W.

• 2 / 5 1

  

  Edit Flag

  Poor customer service, charges storage on weekends when you can’t even get your vehicles out.

  Review of 1/2/23, following an experience of 12/13/22 by BRADLEY R.

• 5 / 5 1

  

  Edit Flag

  Just as you can expect from professional people,the best.

  Review of 1/2/23, following an experience of 12/13/22 by FRANCISCO S.

• 3 / 5 1

  

  Edit Flag

  Customer Service needs to be better.People are rude won’t have enough knowledge.Need more training especially in their behavior .Overall company is good

  Review of 1/2/23, following an experience of 12/13/22 by JIBRAN S.

• 5 / 5 1

  

  Edit Flag

  You are best!

  Review of 1/2/23, following an experience of 12/13/22 by KRISTINA M.

• 5 / 5 1

  

  Edit Flag

  Copart is a great company I love to do business with them

  Review of 1/2/23, following an experience of 12/13/22 by TUNDE O.

• 1 / 5 1

  

  Edit Flag

  grassboro copart is bad handling claim lot 65582282

  Review of 1/2/23, following an experience of 12/13/22 by FRANCISCO S.

• 1 / 5 1

  

  Edit Flag

  Customer services each person says something different

  Review of 1/1/23, following an experience of 12/13/22 by AGEEL A.

• 5 / 5 1

  

  Edit Flag

  exelente services and good cars

  Review of 1/1/23, following an experience of 12/13/22 by RODOLFO G.

• 4 / 5 1

  

  Edit Flag

  Great website and auction run. Simple to buy from Expensive

  Review of 1/1/23, following an experience of 12/13/22 by EDWIN L.

• 2 / 5 1

  

  Edit Flag

  If seller puts u off 24 hrs then finally agrees to your bid u still only have 3 days, including day of sale, to get car w/o late fee. Total fees ridiculously high and new one was added recently. Front desk personnel are nice enough but it seems to be "just a job." Local Chick Filete can help w this. Sale lots are mud or dust, and gravel the size of apples. I do like that Tanner location lines cars up so they are easier to find. I don't appreciate having no place to wash hands, being forced to use company outhouses. Like having more inventory options than most ins auctions. It's dishonest to run cars as R when they can't be started even by lot personnel. I have 2 vehicles now that require expensive engines. Can't afford engines and body repair. Stuck!

  Review of 1/1/23, following an experience of 12/13/22 by JACK F.

• 1 / 5 1

  

  Edit Flag

  High fees, not enought exposure, rather sell outside copart

  Review of 1/1/23, following an experience of 12/13/22 by SAMUEL C.

• 1 / 5 1

  

  Edit Flag

  Car was stolen from copart property. We lost $25000.

  Review of 1/1/23, following an experience of 12/13/22 by YEVGENIY T.

• 5 / 5 1

  

  Edit Flag

  Excellent

  Review of 1/1/23, following an experience of 12/13/22 by REYNIER S.

• 5 / 5 1

  

  Edit Flag

  I always have an excellent service in Houston yard . they extremely professional and above and beyond in everything . Mr Jesse Perez top on my list . also Mr Rayon and Mr Rod wood they solve and respond to any problem so quickly . over all is excellent . my only suggestion would be (to improve on pending titles) our FedEx bill it keep going higher

  Review of 12/31/22, following an experience of 12/13/22 by ASSAAD H.

• 2 / 5 1

  

  Edit Flag

  Been buying from Copart since year 2000 especially from COLUMBUS OHIO ,it’s sad that they don’t care anymore over there catalytic converter been cut and u can see its freshly cut U CALL THE FACILITY THEY DONT CARE AND WE THINK ITS INSIDE JOB. Cars they claim run and drive the funny thing that the care missing whole suspension or at times engine lock up .USED TO BUY lots of cars not anymore no we buy more cars from iaa because they are honest .t This my feed back one again u guys properly don’t care when u see this but sooner or later the company will lose dealers I know lots of them we talk they are not happy at all.

  Review of 12/31/22, following an experience of 12/13/22 by YOUSSEF B.

• 2 / 5 1

  

  Edit Flag

  The manager of the wichita branch is horrible ive seen him cuss at people and yell at his employees no wonder nobody stays there except the ones that cater to him but corporate will never do anything about it

  Review of 12/31/22, following an experience of 12/13/22 by DANIEL F.

• 2 / 5 1

  

  Edit Flag

  A lots of the staff are not helpful and very rude

  Review of 12/31/22, following an experience of 12/13/22 by MOE K.

• 1 / 5 1

  

  Edit Flag

  most of the times you have to wait for more than 30 minutes in order to get in and make payment, however their office staff members dont hove other customers to serve. they dont respect your time. you guys have to have more personnel in order to serve your customers. most of the times, cars show keys and run and drive but when you go to pick up the car, the keys are missing and copart staff tells you, we do not guarantee key but the pictures on website shows keys and shows car runs.

  Review of 12/31/22, following an experience of 12/13/22 by ABDULSATAR S.

• 5 / 5 1

  

  Edit Flag

  They make the whole process very easy.

  Review of 12/31/22, following an experience of 12/13/22 by SCOTT N.

• 4 / 5 1

  

  Edit Flag

  There is less time to wait in the queue, however, the staff needs to be more friendly, especially those answering the phones.

  Review of 12/31/22, following an experience of 12/13/22 by PETER U.

• 2 / 5 1

  

  Edit Flag

  Customer service is non-existent. No one wants to help you if you have an issue and they really don't care.

  Review of 12/31/22, following an experience of 12/13/22 by JAMES W.

• 1 / 5 1

  

  Edit Flag

  bad auction with services

  Review of 12/31/22, following an experience of 12/13/22 by ABDELRAHMAN F.

• 3 / 5 1

  

  Edit Flag

  The site is fair enough. Though some filters could be better when sitting for items

  Review of 12/31/22, following an experience of 12/13/22 by MONDAY O.

• 1 / 5 1

  

  Edit Flag

  Customer service very bad

  Review of 12/31/22, following an experience of 12/13/22 by THIERNO S.

• 2 / 5 1

  

  Edit Flag

  The problem copart employee inspection the car they lied car engine blow up they put run and driver In side job That what I see lot of time

  Review of 12/31/22, following an experience of 12/13/22 by MOHAMUD F.

• 3 / 5 1

  

  Edit Flag

  Copart has this Business down to a Science!Some Good and some not so Good>I have been dealing with Copart for many Years and I have spent Quite a bit of Money with Copart.In looking back I should have taken half of my profits and purchased stock in place of Inventory and I would have done very well from that by now.I have always said when you think Copart has maxed out with fees think again just like the most recent such as $10.00 Enviormental Fee.?? and $50.00 Yearly membership increase which just be waived totally for Buyers such as myself who have helped you Profit so well all of these years. Doing the Math is very easy.$10.00 x ????......I know things are as they are and I intend on making a Profit on my every purchase but as I said,I should have bought your stock.I do like the fact that I can bid in so many places if I so desire.It is not all Bad!

  Review of 12/30/22, following an experience of 12/13/22 by SAMMY G.

• 5 / 5 1

  

  Edit Flag

  Good place to do business

  Review of 12/30/22, following an experience of 12/13/22 by FODAY J.

• 1 / 5 1

  

  Edit Flag

  Corporate greed, fees for everything, hardly possible to view lots

  Review of 12/30/22, following an experience of 12/13/22 by ERIC K.

• 5 / 5 1

  

  Edit Flag

  Great experience buying from Rancho Cucamonga yard - very reasonable delivery fee and fast service!

  Review of 12/30/22, following an experience of 12/13/22 by SERGEI C.

• 2 / 5 1

  

  Edit Flag

  not enough infor to may things wrong.

  Review of 12/30/22, following an experience of 12/13/22 by GARY L.

• 2 / 5 1

  

  Edit Flag

  They allow way too many 3rd party vehicles which are partially repaired and buyers purchase these cars and get completely screwed. Customer service doesn't exist. They strictly care about make a profit and nothing else. Countless times expensive cars are damaged by the forklift operators and they do nothing about it.

  Review of 12/30/22, following an experience of 12/13/22 by YAROSLAV S.

• 1 / 5 1

  

  Edit Flag

  The website works well, but the company does not value buyers at all.

  Review of 12/30/22, following an experience of 12/13/22 by DUSTIN A.

• 1 / 5 1

  

  Edit Flag

  Worst auction and people to deal with I'm a 100k plus customer for copart but they don't care about anything

  Review of 12/30/22, following an experience of 12/13/22 by MUHAMMAD N.

• 5 / 5 1

  

  Edit Flag

  a great working with them

  Review of 12/30/22, following an experience of 12/13/22 by MARIA S.

• 1 / 5 1

  

  Edit Flag

  Title issues, poor customer service from mgt (front desk staff is a pleasure to deal with).

  Review of 12/30/22, following an experience of 12/13/22 by TRISTANCHRISIOPHER C.

• 3 / 5 1

  

  Edit Flag

  The keys were not with the car and when I called, sales person hanged up on me.

  Review of 12/30/22, following an experience of 12/13/22 by NOJEEM B.

• 1 / 5 1

  

  Edit Flag

  horrible company,I have experienced lost titles,lost keys,long waiting time at their lobby,very high buyer fees and always zero responsibility from their side!

  Review of 12/30/22, following an experience of 12/13/22 by JAROSLAW P.

• 5 / 5 1

  

  Edit Flag

  The best

  Review of 12/30/22, following an experience of 12/13/22 by NARAMSEN D.

• 2 / 5 1

  

  Edit Flag

  To many fees

  Review of 12/30/22, following an experience of 12/13/22 by NORMAN G.

• 3 / 5 1

  

  Edit Flag

  I HAVE A PROBLEM PICKING UP MY CARS , UNFORTUNELY YOU HAVE A SYSTEM WHERE U SELL MORE CARS THAT YOU CAN LOAD , BRANCHES RUN OUT OF APPOINTMENT THURSDAY

  Review of 12/30/22, following an experience of 12/13/22 by CARLA J.

• 2 / 5 1

  

  Edit Flag

  damaged by forklift cars, missing keys, takes long time to receive titles

  Review of 12/30/22, following an experience of 12/13/22 by SIARHEI S.

• 3 / 5 1

  

  Edit Flag

  Copart needs to put a video of the engine running on each car if it starts, just like IAA does. And show a picture of the speedometer while the car is running to see what service lights are on.

  Review of 12/30/22, following an experience of 12/13/22 by HAZEM J.

• 1 / 5 1

  

  Edit Flag

  Worst customer service at the actual yard!!! It is impossible to get a title FedEx on time...

  Review of 12/30/22, following an experience of 12/13/22 by NORMAN M.

Reviews displayed in chronological order