Customer reviews for copart.com

Customer reviews

• 1 / 5 1

  

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  TERRIBLE COMPANY

  Review of 3/30/23, following an experience of 12/13/22 by JEFFREY J.

• 1 / 5 1

  

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  LESS than zero stars. Copart are extortionists. We are forced to hand over entirely too much $ in fees including unreasonable storage fees, buyers fees, seller fees & Copart is constantly adding EVEN MORE fees (ie: Buy it now less time to pick up before storage is charged)all because Copart has a monopoly on used vehicles it is not uncommon for drivers to wait HOURS to pick up vehicles even WITH an appointment! Most lots are not clearly marked where drivers/transporters need to be. Copart locations do not offer public restrooms for customers. Port o potty does not count. Maybe guys are ok with that but men are not the only ones that are Copart customers. The Copart app is horrible and they should be embarrassed how bad it is with the amount of money Copart is raking in. Copart App shows invoice price discrepancy of $165 on the app for some reason and if you are not paying attention we can pay the wrong amount. I assume it’s a “secure funds” vs non secure funds fee but why is there a non secure funds fee when we MUST pay via online? I suppose I can see Copart charging more for companies that want to write a check if they must but Copart needs to simplify and streamline their online and app

  Review of 3/16/23, following an experience of 12/8/22 by JEFFREY L.

• 1 / 5 1

  

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  your fees are to high cats stolen off a car i bought and you don't care

  Review of 3/11/23, following an experience of 12/8/22 by JEFFREY A.

• 2 / 5 1

  

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  I've had some good experiences with Copart over the last few years but recently there have been multiple bad ones, such as damage to vehicles that clearly happened after the photos were taken, engines that were locked up on a car that was listed as running and others. I spoke to the manager and he basically said too bad. Also the fees have gotten so high because of greed so I've downgraded my membership and stopped buying there.

  Review of 3/10/23, following an experience of 12/8/22 by ERIC W.

• 2 / 5 1

  

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  Minimal phone response Horrible customer service Inaccurate vehicle description High fees for dealers despite more than 100 vehicles purchased

  Review of 3/8/23, following an experience of 12/8/22 by DAVID B.

• 5 / 5 1

  

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  The system notification work perfectly and save a lot of time and phone call.

  Review of 3/6/23, following an experience of 12/8/22 by NADAV K.

• 1 / 5 1

  

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  i keep getting a copy of my receipt and the vehicle hasnt been delivered yet and it was paid for on 1/31. i send a question through the email and the response is a email with the same copy of the bill and shipping on it that has been paid for so its a big thumbs down right now

  Review of 3/6/23, following an experience of 12/11/22 by DENNIS B.

• 1 / 5 1

  

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  So expensive every thing

  Review of 3/5/23, following an experience of 12/7/22 by MAJOR Y.

• 5 / 5 1

  

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  Very good

  Review of 3/5/23, following an experience of 12/7/22 by PEDRO J.

• 5 / 5 1

  

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  The best experience was selling a car with my account managers.

  Review of 3/5/23, following an experience of 12/7/22 by SIMON V.

• 4 / 5 1

  

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  Overall satisfied with copart. The website is easy to navigate. The manager and office staff at my location are the best. The only significant issue is that the fees and extra costs are at a Pont where I may not be able to continue to buy from copart. The costs have gone up every year and are excessive. Relief in the area is critical.

  Review of 3/5/23, following an experience of 12/9/22 by DAVID H.

• 4 / 5 1

  

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  I dislike being charged for payment methods, the app to “get in line” is redundant when you have to give all the same info when you get to the window. Employees are extremely nice 😊

  Review of 3/5/23, following an experience of 12/9/22 by ROANNA H.

• 3 / 5 1

  

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  a little greedy, and some of the offices are very polite and somde are not

  Review of 3/5/23, following an experience of 12/9/22 by JEFFERY W.

• 1 / 5 1

  

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  I bought the car from Copart they put the runs snd drive but it’s not they lie now I gave the car back in auction with the same problem they didn’t put runs and drives

  Review of 3/5/23, following an experience of 12/9/22 by WAHID Z.

• 2 / 5 1

  

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  Good. But the pop up western union add is annoying

  Review of 3/5/23, following an experience of 12/9/22 by SCOTT D.

• 2 / 5 1

  

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  i can not buy because your fees from storage charge

  Review of 3/5/23, following an experience of 12/9/22 by AHMAD S.

• 2 / 5 1

  

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  I have purchased approx 8 vehicles over the years and about half of them are damaged from the forks on the loaders bending suspension, crushing exhaust, and the lastest is putting a hole in the oil pan. I wish they could be more carful in not creating a issues to fix on the cars that are rebuidable

  Review of 3/5/23, following an experience of 12/8/22 by CARY G.

• 5 / 5 1

  

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  Olson place to buy a vehicle

  Review of 3/5/23, following an experience of 12/9/22 by GERARDO G.

• 2 / 5 1

  

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  Very unprofessional at times. (1) Cars listed as run and drive but show up with no keys (2) Cars listed as run and drive that will not even move (3) Cars that show up with damage not shown in pics

  Review of 3/5/23, following an experience of 12/9/22 by KEVIN W.

• 1 / 5 1

  

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  They didn't represent the car accurately, it was deer damage which the pics showed but then they said it had mechanical damage which it did not have. It didn't bring what it should have because of that. I let it go on pure sale which was my fault but if it was properly represented it would have brought what I was wanting.

  Review of 3/5/23, following an experience of 12/7/22 by JEFFERY K.

• 2 / 5 1

  

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  It takes too long to get help when going to copart salt lake in magna. the last time i went to view inventory i waited an hour and a half.I had to wait in a que behind title work for that long for my name to come up just to veiw a vehicle

  Review of 3/5/23, following an experience of 12/8/22 by DARIN C.

• 3 / 5 1

  

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  Info on the cars is very generic, they do invite you to come look before you buy but when you live a few hours from the nearest site it is tough. I have a 2014 BMW X1 and a 2020 GMC Terrain that I lost out big time, bad motor in BMW and broke transmission, rack and pinion, locked up motor in the Terrain. Again, they do have the option of you coming to look them over before the auction. I do think when obvious things like high dollar parts are broke it would be nice to mention that in description but they would not make nearly as much money.

  Review of 3/5/23, following an experience of 12/9/22 by QUINN K.

• 1 / 5 1

  

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  Horrible

  Review of 3/5/23, following an experience of 12/8/22 by AMIR Q.

• 4 / 5 1

  

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  Copart still maintain professionalism.

  Review of 3/5/23, following an experience of 12/8/22 by IRENAEUS C.

• 3 / 5 1

  

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  OK SEE YOU NEXT

  Review of 3/4/23, following an experience of 12/8/22 by VREZH A.

• 4 / 5 1

  

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  usually goes smooth its the insurance companies that lie

  Review of 3/4/23, following an experience of 12/9/22 by DWIGHT D.

• 1 / 5 1

  

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  When we go pick a car, we have to do fill up something with the phone is it s a waste of time plus every card that we buy a hat damage. Do you guys Edoson put in the pictures?

  Review of 3/4/23, following an experience of 12/8/22 by EDWIN B.

• 1 / 5 1

  

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  do not recommend . they list a car as run & drive then they want to deliver car with no key fob

  Review of 3/4/23, following an experience of 12/9/22 by KARL B.

• 1 / 5 1

  

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  Copart not honest with everything they do. they are too selfish with dealers. theie system not secure, workers are not respective to clients, they behave like next to director. always bad experience. worst experience with florida north manager, houston workers etc

  Review of 3/4/23, following an experience of 12/8/22 by OLUGBENGA A.

• 1 / 5 1

  

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  The buyer fees are more than double of any other auction I deal with. The gate fee and internet bid fee are unnecessary and just meant to gouge buyers.

  Review of 3/4/23, following an experience of 12/8/22 by DONALD C.

• 5 / 5 1

  

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  I have had a good experience overall but I would like to see the taxes on purchases be more responsible

  Review of 3/4/23, following an experience of 12/9/22 by LEONARD M.

• 5 / 5 1

  

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  If Copart had all of their office personnels like the one at Tanner Al then it would be so a better company to deal with. The other yards are so rude and unorganized. Memphis Tn definitely needs lots of attention. I wouldn’t give them any ratings.

  Review of 3/4/23, following an experience of 12/7/22 by TERRY P.

• 5 / 5 1

  

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  Copart North has the best team anytime i go to pick up a car that I purchased its is always accurately represented. The office staff are always very friendly and helpful. The loader operators are fast and efficient. They always put the vehicle where i want it and are usually ahead of the office on bringing the cars out. Awesome Team in Ellwood City Pa

  Review of 3/4/23, following an experience of 12/8/22 by MICHAEL R.

• 1 / 5 1

  

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  I absolutely HATE your company. Everything, and I mean everything, is you do is HORRIBLE. EVERYTHING.

  Review of 3/4/23, following an experience of 12/9/22 by BRITTNEY R.

• 4 / 5 1

  

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  Selling is better than buying . Worst company in world to deal with . They don’t care about you

  Review of 3/4/23, following an experience of 12/8/22 by RONALD D.

• 3 / 5 1

  

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  Fee schedule too expensive and lots of hoops to jump through

  Review of 3/4/23, following an experience of 12/8/22 by DERRICK T.

• 1 / 5 1

  

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  PICKING UP A UNIT EXSTREAMLY BAD UNABLE TO GET APP TO WORK AND NOONE TO HELP TOOK ALL DAY

  Review of 3/3/23, following an experience of 12/8/22 by MICHAEL S.

• 5 / 5 1

  

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  I like the way they sales they cars on line

  Review of 3/3/23, following an experience of 12/8/22 by MEHDI N.

• 2 / 5 1

  

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  To many fees that are ridiculous and if you buy car for 400 it shouldn't cost you 115% more to pick the car up we already paid for a car that has a totaled title then we got to pay a ton more to get the car and still got to pay 300 to get it registered. I think people would be better off going to a car lot most of the time. I have bought 6 or 7 cars and only one has been a decent car that I can actually drive

  Review of 3/3/23, following an experience of 12/8/22 by DAVID M.

• 2 / 5 1

  

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  Poor service. I paid for shipping through them like I have done before from this facility. The next day I get a call they will not ship. Yes shipping was offered when I bid. If it wasn't I would not have bid.

  Review of 3/3/23, following an experience of 12/8/22 by ROBERT K.

• 3 / 5 1

  

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  High fees

  Review of 3/3/23, following an experience of 12/7/22 by RASHID N.

• 1 / 5 1

  

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  They’re bound to no terms. Bought a “runs and drives” unit. Showed up w no keys. Two $500 smart keys missing. “Not their problem”

  Review of 3/3/23, following an experience of 12/8/22 by DAVID C.

• 1 / 5 1

  

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  They never put the real information on the vehicle, it's as if they stole your money telling you the crash is in the front and when it reaches you the transmission is damaged but they only say frontal crash and more but never the correct information

  Review of 3/3/23, following an experience of 12/7/22 by JOSE R.

• 5 / 5 1

  

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  Good place to buy.

  Review of 3/3/23, following an experience of 12/7/22 by MOHAMMED S.

• 5 / 5 1

  

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  i sold hussle free cars.

  Review of 3/3/23, following an experience of 12/8/22 by GENCAY A.

• 1 / 5 1

  

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  I called 5 times for the same problem and still not resolved

  Review of 3/3/23, following an experience of 12/7/22 by RICHARD C.

• 1 / 5 1

  

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  Not honest, overpriced and not friendly at all

  Review of 3/3/23, following an experience of 12/7/22 by HARDAN H.

• 1 / 5 1

  

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  Worst company I ever dealt with! I will be transferring to IAA SOON! I have been a model customer for years,had a problem,spent over an hour on the phone and e-mails,and never received a response! VERY NICE WAY TO TREAT YOUR CUSTOMERS!

  Review of 3/3/23, following an experience of 12/8/22 by FRANK P.

• 1 / 5 1

  

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  They do not take responsibility for their listings.

  Review of 3/3/23, following an experience of 12/8/22 by NIKOLAY M.

• 5 / 5 1

  

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  Best customer service

  Review of 3/3/23, following an experience of 12/8/22 by JOHN M.

• 4 / 5 1

  

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  good

  Review of 3/3/23, following an experience of 12/7/22 by MARK G.

• 4 / 5 1

  

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  There is substantial work with most of these cars. You have to take time to not overpay for some of these cars since there is normally more work than you can see right away. You can find good buys but not as good as you expect. There is limited time to evaluate what needs to be done on these cars,

  Review of 3/3/23, following an experience of 12/8/22 by RICHARD M.

• 2 / 5 1

  

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  Very high fees

  Review of 3/3/23, following an experience of 12/7/22 by AHMED B.

• 2 / 5 1

  

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  buyer fees are out of control!!!!

  Review of 3/3/23, following an experience of 12/8/22 by BYRON C.

• 2 / 5 1

  

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  I think your yearly membership fees are too high in the consideration of what you charge your customers to purchase vehicles is additionally outrageous you make it very difficult to renew license every year used to be able to pay with money order or secured funds at place of pick up now you wanna make everyone pay online

  Review of 3/3/23, following an experience of 12/8/22 by CECIL A.

• 1 / 5 1

  

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  Always hard to reach any copart facility, and most of the time, they disconnect the calls .

  Review of 3/3/23, following an experience of 12/9/22 by AHMED S.

• 1 / 5 1

  

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  Copart is a scam in all ways. The managers will lie right to your face. Do not buy cars here unless you will find yourself loosing money. All experiences I had were bad.

  Review of 3/3/23, following an experience of 12/9/22 by OBED J.

• 3 / 5 1

  

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  bought a truck with a buy it now price of 1 dollar.. paid for it and went to pick it up and copart would not let me have it.copart sold it the next week for about 800 dollars.not much money to sell your entegrity for.

  Review of 3/3/23, following an experience of 12/9/22 by JAMES R.

• 2 / 5 1

  

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  Expensive the fees are ridiculous, gate fee bud fee environmental fee , paying in person fee , too many fees

  Review of 3/3/23, following an experience of 12/9/22 by MEHRUDIN J.

• 4 / 5 1

  

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  It's okay

  Review of 3/3/23, following an experience of 12/9/22 by SAM G.

• 1 / 5 1

  

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  They steal money, sold a motorcycle and they shorted me $276.00 ..! The fees ar 1/3 of the selling price.

  Review of 3/3/23, following an experience of 12/9/22 by TED G.

• 2 / 5 1

  

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  Charge fee to buy a car, charge a internet fee, gate fee, card fee, membership fee,....... about sums up the copart experience!

  Review of 3/3/23, following an experience of 12/10/22 by ANDREY D.

• 2 / 5 1

  

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  poor customer service, and they do not specify the problems that the vehicle has even knowing the problems that the vehicle has

  Review of 3/3/23, following an experience of 12/9/22 by RENE GEOVANNY H.

• 1 / 5 1

  

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  Bad a lot of cheating most of the yards stealing part or hiding the car’s problem on the picture also if you know someone there they let your car description great.

  Review of 3/3/23, following an experience of 12/9/22 by OMAR A.

• 2 / 5 1

  

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  Buyer’s fees are too high.

  Review of 3/3/23, following an experience of 12/9/22 by MARCO R.

• 5 / 5 1

  

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  Dunn copart not good Lumberton good people

  Review of 3/3/23, following an experience of 12/9/22 by WALTER H.

• 2 / 5 1

  

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  Rules vary from location to location. My local facility will not let you use the restroom so plan ahead when visiting. Call prior to traveling to Copart because this location will not allow you entry for vehicle inspection on sale day. Plan to stand for long periods because the staff will ignore you when you show up. Also plan to leave your driver's license as collateral to pass through the gate. Also plan for a long wait to get it back when you are ready to leave. Their vehicle selection is large so you have plenty of vehicles to choose from.

  Review of 3/3/23, following an experience of 12/9/22 by RAYMOND W.

• 5 / 5 1

  

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  Copart is a very busy place with a lot of volume every week some times the lines are long to get your paper work or to pick up your car have the funds with you when you come and would recommend looking before bidding we all have hade a few problems but the best thing is to contact the yard boss and they have always worked it out for me

  Review of 3/3/23, following an experience of 12/9/22 by ERIC H.

• 5 / 5 1

  

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  Great service

  Review of 3/3/23, following an experience of 12/9/22 by PHILLIP H.

• 3 / 5 1

  

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  Now we can only preview 3 vehicles at a time. It seems like copart makes rules to market it harder for buyers. Like they don't care for the small companies.

  Review of 3/3/23, following an experience of 12/9/22 by ERICK U.

• 1 / 5 1

  

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  False information on vehicle advertising on ads , and some customer service employees have a very bad attitude, basically it is what it is , nothing you can do about it attitude.

  Review of 3/3/23, following an experience of 12/9/22 by THAMER I.

• 5 / 5 1

  

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  5 estrellas exelente servicio muchas gracias

  Review of 3/3/23, following an experience of 12/9/22 by RONY R.

• 2 / 5 1

  

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  Fees are excessive, it is robbery what is charged for buyers fees on vehicles

  Review of 3/3/23, following an experience of 12/9/22 by GORDON B.

• 2 / 5 1

  

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  Titles lost, high fee's, storage costs and shipping costs, lots of room for improvement.

  Review of 3/3/23, following an experience of 12/9/22 by TAMER E.

• 1 / 5 1

  

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  copart employees are rude and not helpful. the transportation pickup procedure is insane with details and can only be done with a mobile device. storage fees after 3 days is too stringent. copart is becoming user unfriendly. had to have a motorhome towed off the lot in pennsylvania instead of driving it off the lot costing an additional 300.00. terrible business practices. i think i'll switch to iaai

  Review of 3/3/23, following an experience of 12/9/22 by DONALD D.

• 1 / 5 1

  

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  The condition ond detail of the car was not shown correctly. It happend to me multiple times. It seems like it was omited intentionally to get higher bids.

  Review of 3/3/23, following an experience of 12/9/22 by ASIM M.

• 1 / 5 1

  

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  Bad Bussiness practice and too high fees

  Review of 3/3/23, following an experience of 12/9/22 by ROBERT K.

• 5 / 5 1

  

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  Great customer service,

  Review of 3/3/23, following an experience of 12/9/22 by ISTVAN K.

• 1 / 5 1

  

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  They do not care about you, they just want money.

  Review of 3/2/23, following an experience of 12/8/22 by JONATHAN M.

• 1 / 5 1

  

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  NO CASTEMER SERVIS

  Review of 3/2/23, following an experience of 12/7/22 by VACHAGAN B.

• 1 / 5 1

  

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  phone calls no help, service at lot slow., fees are getting out of site, computer is flooded with ads,and popups, company doesn't care about people only high profits.

  Review of 3/2/23, following an experience of 12/9/22 by GARY P.

• 1 / 5 1

  

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  They treat people like trash at the counter

  Review of 3/2/23, following an experience of 12/8/22 by MARIA R.

• 2 / 5 1

  

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  I am a dealer which means nothing to copart. Charge me a higher rate because I don't make the 25 car rule. Spend 300k + which apparently doesn't count towards anything.

  Review of 3/2/23, following an experience of 12/9/22 by CHAD N.

• 1 / 5 1

  

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  The customer service ladies that work the office are some of the rudest individuals I have ever come across and I have been in business 20+ years. I frequent the Syracuse branch and they seem to be the worst out of them all. The buyer fees are a joke now. Killing your customer base by overcharging.

  Review of 3/2/23, following an experience of 12/8/22 by BENJAMIN J.

• 1 / 5 1

  

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  You guys didn't have a title on a vehicle I purchased from you and then wanted to charge me to ship it when it arrived. SMH

  Review of 3/2/23, following an experience of 12/9/22 by CASEY Z.

• 5 / 5 1

  

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  awesome service

  Review of 3/2/23, following an experience of 12/7/22 by YORDAN G.

• 5 / 5 1

  

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  GREAT JOB

  Review of 3/2/23, following an experience of 12/8/22 by PAUL B.

• 5 / 5 1

  

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  gabby and staff are so great

  Review of 3/2/23, following an experience of 12/7/22 by ANDREW K.

• 1 / 5 1

  

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  Horrible service! Liars!

  Review of 3/2/23, following an experience of 12/8/22 by ZHIRAIR A.

• 1 / 5 1

  

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  Absolutely no help or response after multiple attempts in trying to contact branch and regional managers. Still no response till this day.

  Review of 3/2/23, following an experience of 12/8/22 by LEVI C.

• 5 / 5 1

  

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  Excellent service, friendly staff, all questions answer

  Review of 3/2/23, following an experience of 12/8/22 by ELIAS B.

• 1 / 5 1

  

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  Locked my account out and taking several days to get it cleared and losing money in the process, this is BS!

  Review of 3/2/23, following an experience of 12/8/22 by NICHOLAS D.

• 4 / 5 1

  

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  The service was good but very expensive

  Review of 3/2/23, following an experience of 12/8/22 by RODOLFO B.

• 1 / 5 1

  

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  Fees to high customer service horrible at times

  Review of 3/2/23, following an experience of 12/7/22 by MARIO E.

• 1 / 5 1

  

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  Definitely not customer oriented. They are a huge clearing house and dont care about the individual. I am a premier member and get almost none of the perks they claim they offer. When I go to view cars before the auction, I have to wait up to 2 hours before viewing and I am limited to only viewing 3 cars. If I want to view more than three cars, I have to come back in and go back to the end of the line and wait another couple of hours to view. It seems like most people inside the office hate their jobs and the members they are there to serve. I will say that the yard guy Emilio at the Tucson, Az location is great and one of the managers at the pheonix location was also great. Aside from them, everyone else makes you feel like you are a huge problem for them. Also, they could offer better features like many of their competitors such as, estimated totals including all fees for each bid price, 360 videos outside and inside, and videos of the vehicles running.

  Review of 2/15/23, following an experience of 12/13/22 by ANDREW S.

• 1 / 5 1

  

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  The Dallas location was very rude, nasty attitude, & hung the phone up in my face.

  Review of 2/5/23, following an experience of 12/13/22 by LATRONE W.

• 2 / 5 1

  

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  Re enlisted is a choice and the money is way too high

  Review of 2/5/23, following an experience of 12/12/22 by TUNDE A.

• 3 / 5 1

  

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  Your experience with buying varies greatly by location. I can't seem to get a title from the Detroit location to save my life... The Ionia location is effortless every time. It is very stressful to have a fully repaired car sitting in my driveway for six or more weeks at a time and not knowing if I own it or not. I am going through this right now as we speak

  Review of 2/5/23, following an experience of 12/13/22 by DANIEL Y.

• 1 / 5 1

  

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  The last two vehicles I have purchased had issues surrounding the sale. Prices are becoming too high and the fees are increasingly excessive. I have noticed that lately its harder and harder to find vehicles and purchase them for a reasonable amount. Just my observation after being a member for a couple years. The people I talk to in person at my location are always freindly and willing to help, I had a gal call me to upsell my membership to premium status and later found out all the things she told me to push the premium status were not true. Disappointed in the dishonesty on that aspect. I have had several good experinces but my last several attempts at purchasing a vehilce have been troublesome to put it nicely.

  Review of 2/3/23, following an experience of 12/13/22 by RYAN A.

• 1 / 5 1

  

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  i have bought and sold thru Copart for 20+ years and in my opinion you guys are going down hill- FAST

  Review of 2/2/23, following an experience of 12/12/22 by STEVE M.

• 5 / 5 1

  

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  Great service at this location

  Review of 2/2/23, following an experience of 12/13/22 by RICHARD T.

• 4 / 5 1

  

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  easy to buy, good communication with staff

  Review of 1/30/23, following an experience of 12/12/22 by SERGEI M.

• 5 / 5 1

  

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  Purchased many cars for personal rebuilds, 1 out of about 8 came back with damage it wasn’t supposed to have, and after verifying with them before pickup that it was not in the listing. Got a full return. Always have a great time with the ladies at the 369 location in KC. Super nice people and Anthony is a GREAT yardsman! With permission he drove me threw the lot and I was able to look at any car I pointed to, jump start them, and check them out before bidding on them! And a great personality too! The new bald-guy at the new KC location could take some serious notes… as he does not see any importance on showing a customer the vehicle before purchase. And is very stingy on letting ANYONE in to see the cars. Even being driven around etc. he seems like he doesn’t enjoy his job very much, and that rubs me the wrong way. being a long term customer is about the only reason I keep coming and the front desk ladies too! But the yard manager needs some serious personality evaluation. He is not following copart rules in allowing people to check out the cars before auction. And he’s cost the 369 location atleast 2 sales from me because he refuses to negotiate (I have a vest, and have purchased and looked at every car I bought before auction, at 3 different locations that had no issues with this) Overall I love copart! And the ladies up front! The young kid Anthony is great too! But the yard management needs some serious training on customer care!

  Review of 1/30/23, following an experience of 12/13/22 by GARRETT S.

• 1 / 5 1

  

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  My only problem with copart is the fees. They have gotten totally too high to make any money. I do not know if I will renew my membership.

  Review of 1/30/23, following an experience of 12/12/22 by GARY A.

• 4 / 5 1

  

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  GREAT AUTO ACTION. CHOCO'S AUTO SALES👍🏻

  Review of 1/30/23, following an experience of 12/13/22 by CHRISTIAN IVAN C.

• 4 / 5 1

  

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  I have two complaints about Copart, one is there payment confirmation does not show what yard payment is made to, for example Andrews. A big complaint is they have too many vehichle with pending titles that we have to pay to have it mailed.

  Review of 1/30/23, following an experience of 12/12/22 by DALTON R.

• 3 / 5 1

  

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  Every car I've purchased (6) from copart has had additional damage done to it via forklift. Torn oil lines, bent tie rods, gauged lower control arms, creased doors, crushed exhaust pipes, etc. The prompt and professional service is great, but I would prefer not to have to make these unnecessary repairs. There has to be a better way of moving car and about.

  Review of 1/30/23, following an experience of 12/13/22 by DAVID R.

• 4 / 5 1

  

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  Excellent source of obtaining quality damaged cars. However, buyer fees are outrageously high and vehicles pick up is a nightmare. They need to get away with this new appointment thing and go back to first come first serve . We miss a lot of opportunities to have our cars picked up just because the transporter can't get an appointment and had to leave. Most of the time we end up paying storage because of that. Also titles and paperwork handling is frustrating. Most vehicles now auctioned with title pending. If you want your title mailed, there is $20 charge for that. Or wait for a long time until the auction get around and send it to you for free. Sometimes a month or more. If the seller wishes to run their cars at auction with title pending, they should be responsible for the mailing charges and title shouldn't take more than a week to be surrendered to auction. Copart management must do a better job catering to dealers by reducing their fees, fix the vehicle pick up nightmare and title handling. And I really wish if they stop allowing the public to buy there. We go thru hell with the state to get our licenses and certifications in order to become dealers. After all we're the ones who buy your inventory. By making it hard on us you'll see less and less dealers who are willing to participate in your auctions and eventually stop. That been said I hope copart listens and fix those issues.

  Review of 1/30/23, following an experience of 12/11/22 by MAJID R.

• 5 / 5 1

  

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  Good service

  Review of 1/29/23, following an experience of 12/13/22 by ADNAN F.

• 4 / 5 1

  

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  Great what u see is what u get

  Review of 1/29/23, following an experience of 12/13/22 by CHADD T.

• 1 / 5 1

  

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  They don’t treat customer right. They make it very hard every year to update documents. Also very unfair that they charge storage on weekends and in particular holiday on Monday when they are closed.. I asked them to give me a break on the storage and they never even responded so o my request as if they are so much better then me that they can’t even reply back

  Review of 1/29/23, following an experience of 12/13/22 by RAZA K.

• 5 / 5 1

  

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  good

  Review of 1/29/23, following an experience of 12/13/22 by PABLO F.

• 5 / 5 1

  

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  best place to buy cars and make some money

  Review of 1/29/23, following an experience of 12/11/22 by THIAGO P.

• 2 / 5 1

  

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  Super BAD CUSTOMER SERVICE!

  Review of 1/29/23, following an experience of 12/12/22 by IVAN N.

• 3 / 5 1

  

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  TITLE DELAYS FOREVER,907A SUMMITS TO DMV DELAYS FOREVER. CAREFUL WHEN TITLES ARE ABSENTS.

  Review of 1/29/23, following an experience of 12/13/22 by MOHAMMAD A.

• 4 / 5 1

  

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  i have purchased vehicles from copart for 10 years and the service has improved more and more over the years.

  Review of 1/29/23, following an experience of 12/13/22 by RICHIE P.

• 1 / 5 1

  

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  your charges are to high

  Review of 1/29/23, following an experience of 12/12/22 by RICHARD C.

• 5 / 5 1

  

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  I Loved Copart

  Review of 1/29/23, following an experience of 12/13/22 by ARAMAYIS G.

• 3 / 5 1

  

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  I love the variety of cars and the accommodating staff but, the fees are outrageous at times.

  Review of 1/28/23, following an experience of 12/12/22 by DANNY H.

• 1 / 5 1

  

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  Im commercial truck dealer and I start purchasing from Copart and soon I understand that what a bad customer service is.

  Review of 1/28/23, following an experience of 12/12/22 by MOHANAD Q.

• 2 / 5 1

  

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  Overpriced vehicles , get ready for all the BS fees after winning Bid

  Review of 1/28/23, following an experience of 12/12/22 by NEDZAD Z.

• 5 / 5 1

  

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  A Great staff that follows a tight process and procedure policy.

  Review of 1/28/23, following an experience of 12/12/22 by PETER A.

• 2 / 5 1

  

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  Muy caros uno lo gana en mil y quieren cobrar 1500 eso no está bien

  Review of 1/28/23, following an experience of 12/12/22 by JULIO M.

• 2 / 5 1

  

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  Wait time are crazy to get loaded. Waited for 4.5 hours and this is with an appointment.

  Review of 1/28/23, following an experience of 12/12/22 by ZAKARIA E.

• 1 / 5 1

  

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  Car run drive. Ad. Car had bad engine. Wound not start

  Review of 1/28/23, following an experience of 12/11/22 by JOHNATHAN P.

• 5 / 5 1

  

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  Exactly as listed. Turned out to be a heavily smoked in vehicle, though I cannot be upset because I didn't check it out first. Great job team!

  Review of 1/28/23, following an experience of 12/12/22 by CHRISTOPHER D.

• 3 / 5 1

  

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  The the all and conter bidding ain’t really user friendly as it is on the buying side .

  Review of 1/28/23, following an experience of 12/12/22 by ADEL K.

• 1 / 5 1

  

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  Buyer fees are so high 👎

  Review of 1/28/23, following an experience of 12/13/22 by BOS M.

• 1 / 5 1

  

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  sold out from under me and then still charged me-hell w Copart. Will not do business with them again.

  Review of 1/28/23, following an experience of 12/12/22 by NICHOLAS S.

• 1 / 5 1

  

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  GM is not a people person.

  Review of 1/28/23, following an experience of 12/12/22 by VICTOR S.

• 2 / 5 1

  

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  They lost one of my car and delivered almost a month latter. Fees are out of this world, charging for everything. I am afraid they going to start charging for bathroom.

  Review of 1/28/23, following an experience of 12/12/22 by MOHAMMAD E.

• 1 / 5 1

  

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  Really feel there is not a company that works harder to piss all over their customers. Very slow service if you are lucky enough to receive any help at all. Buyers fees keep going up and harder and harder to even look at vehicles in person. Took 3.5 hours to look at one vehicle. Only positive is easier to pay than other auctions.

  Review of 1/28/23, following an experience of 12/13/22 by LUKUS G.

• 3 / 5 1

  

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  The amount of time it takes for the seller to make up their mind to accept the buyers price. All the FEE'S. is there really a need for Environmental Fee's and Pull out fee's. Internet fees. Buyer privacies, when a transported is picking up cars, would like to have information in an envelope and not something the transporter see. None of their business. The price I pay for units is my business not theirs.

  Review of 1/28/23, following an experience of 12/12/22 by FRANCES R.

• 5 / 5 1

  

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  Very good

  Review of 1/28/23, following an experience of 12/13/22 by KOLAWOLE O.

• 1 / 5 1

  

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  Fees are crazy high. 2-3 times higher than any other auction. Rules are constantly changing but not for the benefit of the customer. Poor selection at the Wichita location. They may run 300-400 cars per week but you can only look at maybe 10-30 of them. Can only request one car be moved to the sale row, but you're lucky if that gets done. All cars now have to be towed out even if they run. So, yet another added expense and hassle in the process. Overall, a pretty poor experience. Many dealers in the area absolutely refuse to do business with Copart and I see why. The customer certainly is not put first.

  Review of 1/28/23, following an experience of 12/12/22 by DAMON S.

• 4 / 5 1

  

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  Great place to purchase a salvage vehicle. Just wish the fees would be a little bit lower than what they are.

  Review of 1/28/23, following an experience of 12/13/22 by RYSZARD B.

• 2 / 5 1

  

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  Hard to communicate, very poor cust service, lazy rude employees. Tried to extort me for more money when they were clearly in the wrong.

  Review of 1/28/23, following an experience of 12/13/22 by DAVID S.

• 4 / 5 1

  

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  Copart's process is pretty much straightforward. However, their buyer fee is rather steep.

  Review of 1/28/23, following an experience of 12/13/22 by LAWAL G.

• 1 / 5 1

  

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  Cstmer serves not good

  Review of 1/27/23, following an experience of 12/13/22 by GERGES H.

• 5 / 5 1

  

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  Have had good luck so far. Thanks for asking

  Review of 1/27/23, following an experience of 12/12/22 by WALTER S.

• 2 / 5 1

  

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  Vehicle was inaccurately described. I had to resell on site and lost money! :(

  Review of 1/27/23, following an experience of 12/11/22 by MARC M.

• 2 / 5 1

  

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  BAD CUSTOMER SERVICE

  Review of 1/27/23, following an experience of 12/12/22 by LUIS S.

• 2 / 5 1

  

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  Staff is not cooperating between themselves when it comes to rules policies. When you speak to one person they tell one rule when you talk to another person they tell you different rule, you talk to another person they tell you completely different policy for the same question.

  Review of 1/27/23, following an experience of 12/13/22 by DAMIR A.

• 5 / 5 1

  

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  It works

  Review of 1/27/23, following an experience of 12/12/22 by TRAVIS S.

• 5 / 5 1

  

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  Copart is one of the more organized insurance auction organizations that we deal with.The general mgr Robert Colton responded promptly to our concern and offered very accomodating solutions.

  Review of 1/27/23, following an experience of 12/12/22 by RICHARD S.

• 1 / 5 1

  

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  bad customer service, high fees and takes over an hour to pick up cars that have appointments scheduled ready to be picked up.

  Review of 1/27/23, following an experience of 12/12/22 by SANDRO R.

• 3 / 5 1

  

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  is ok but to many fees

  Review of 1/27/23, following an experience of 12/13/22 by TYRONE P.

• 3 / 5 1

  

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  Some weeks are better than others, Would and do recommend them. Fee are a bit high,

  Review of 1/27/23, following an experience of 12/13/22 by MICHAEL S.

• 1 / 5 1

  

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  They have became too greedy in their buyer fees. I have been a copart customer for over 20 years and I was always a preferred buyer. I spend almost double what their amount is for preferred buyers but I fall 1 or 2 cars short of the minimum 25 cars to be preferred. It seems unfair that I spend double the minimum amount but since I buy newer nicer vehicles I get punished with their fee structure. The amount Copart is charging for buyer fees is completely ridiculous. But since Copart and IAA have an almost monopoly they continue to hammer their customers with their fees.

  Review of 1/27/23, following an experience of 12/13/22 by KENNEDY S.

• 1 / 5 1

  

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  Bad customer service , crazy fees , cancelation fees really high , the worst auction by far

  Review of 1/27/23, following an experience of 12/13/22 by GERARDO L.

• 3 / 5 1

  

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  Copart's words and actions some time match and some time don't. Vehicle description or codes don't represent the actual conditions At best no better than any average business.

  Review of 1/26/23, following an experience of 12/12/22 by AFTAB I.

• 5 / 5 1

  

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  Very good experience

  Review of 1/26/23, following an experience of 12/12/22 by ESTEBAN G.

• 3 / 5 1

  

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  The people are helpful and knowledgeable, but the the fees are crazy. A fee to bid ?? A gate fee?? On low value bids the fees double the price. At least copart doesn't charge to use the bathroom ! I understand these charges and know about them going in, but that doesn't mean I'm pleased about them..

  Review of 1/26/23, following an experience of 12/12/22 by JOHN C.

• 2 / 5 1

  

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  When placing myself in the wait queue, the representative do not adhere to it. Excessive wait times as they continue to take walk ins ahead of those waiting in the queue. If the queue will not be used, can you remove the copart kiosk as an option?

  Review of 1/26/23, following an experience of 12/12/22 by JAMES P.

• 5 / 5 1

  

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  it's great to do business with Copart.

  Review of 1/26/23, following an experience of 12/11/22 by TAYEB A.

• 1 / 5 1

  

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  A car we bought was paid for including delivery. 2 months later Copart Trenton calls and says the car got on fire. I requested a refund 3 months ago. Never got it. last 2 years we bought over 100 cars but it seems to me Copart is too big to give customer needs for a dealership our size. We have started purchasing for IAA now.

  Review of 1/26/23, following an experience of 12/11/22 by AMMAR H.

• 4 / 5 1

  

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  overall it is a good system, when they describe the vehicle it would be nice to have more information. if it says mechanical issues give more detail for example if it is motor related, transmission related etc. the only other thing i really don't like is all the fees I think these could be reduced

  Review of 1/26/23, following an experience of 12/12/22 by JIM G.

• 3 / 5 1

  

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  Salt Lake City location does not provide very good customer service. Much better in Ogden.

  Review of 1/26/23, following an experience of 12/12/22 by MARK S.

• 1 / 5 1

  

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  Purchased a 2015 Tesla Model S85 listed as having MECHANICAL damage. Paid for the car and ordered delivery. It was 3 weeks before the car was picked up. When the car arrived, it was apparent that it had extensive saltwater flood damage, had been vandalized, and had ALL parts of value or use stolen. ALL of this damage was cleverly hidden in the way the pictures were taken.

  Review of 1/26/23, following an experience of 12/12/22 by STEVEN D.

• 3 / 5 1

  

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  Turned away transporter then charged another day storage.

  Review of 1/26/23, following an experience of 12/12/22 by KYLE F.

• 1 / 5 1

  

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  The Office staff are totally not qualified to answer even basic questions also they try to hide the true with excuses the manager in my north Seattle unreachable I talk a lot to staff members numerous times try to talk to him they said he’ll call back and he never does 2 moths had pass and nothing. Also the staff has miss threaded my father a handful of times because he doesn’t speak good English and doesn’t how to use his phone. Now my father doesn’t want to go to the location. The best service I got was from my sales rep Oscar and trevien 5 stars to both of them.

  Review of 1/26/23, following an experience of 12/12/22 by ALEXANDER C.

Reviews displayed in chronological order