Customer reviews for copart.com

Customer reviews

• 5 / 5 1

  

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  Very good job

  Review of 8/16/22, following an experience of 11/25/20 by CLAUDIE R. *

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• 5 / 5 1

  

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  The service was good, but 600.00 in Fees to buy a 1300.00 golf cart? The cart looked good in the pictures, but it was electrically trashed. Also, it might be a kindness if Copart noted that Water damaged golf carts are in fact ruined- permanently! Expect to spend 4K or more to replace motor and electrical.Or just give it away like I had to, because it wasn't worth the expense of repairs :(Come on, Copart knows these things.............

  Review of 8/16/22, following an experience of 11/2/20 by KANE Y. *

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• 5 / 5 1

  

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  they are the best copart in Texas very nice people

  Review of 8/16/22, following an experience of 10/28/20 by EVERARDO R. *

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• 2 / 5 1

  

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  Great purchase! the bid process or buy now is so easy to made. But I'll be honest the customer service (by the phone) on my experience is the worst I never had, the guys in there are so rude but Copart in general has the best online autoauction I use all the time.

  Review of 8/16/22, following an experience of 12/3/20 by LARISSA K. *

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• 2 / 5 1

  

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  good

  Review of 8/16/22, following an experience of 12/1/20 by TIANA K. *

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• 5 / 5 1

  

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  Speed Era Auto thanks you for the grate service

  Review of 8/16/22, following an experience of 11/30/20 by CALE H. *

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• 5 / 5 1

  

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  COPART AS A COMPANY HAS BEEN DOING WELL SINCE I JOINED THEM…IN TERMS OF SECURITY OF CUSTOMERS , COPART HAS HAS BEEN PROVIDING MUCH SECURITY ON OUR ACCOUNTS..IN TERMS OF INFORMATION ON WHEN CARS ARE PICKED AND WHO PICKED THEM, IS A VERY MUCH PROGRESS..AS A PREMIER MEMBER OF COPART, WE APPRECIATE THE OPPORTUNITY GIVING TO US TO BUY FROM ANYWHERE, INCLUDING CANADA..WE ARE GRATEFUL AND LOOKING FORWARD TO DO MORE USEFUL BUSINESS WITH COPART!!!THANKS

  Review of 8/16/22, following an experience of 11/23/20 by JUVENAL U. *

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• 4 / 5 1

  

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  excelente

  Review of 8/16/22, following an experience of 11/18/20 by LOMA A. *

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• 5 / 5 1

  

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  The fees are getting too high. Other auction services are lower.

  Review of 8/16/22, following an experience of 11/24/20 by NOEMIE M. *

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• 5 / 5 1

  

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  copart is the only place we buy cars from.

  Review of 8/16/22, following an experience of 11/23/20 by CORRINE S. *

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• 5 / 5 1

  

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  Great customer service, fast delivery.Keep the good work and stay safe. Thank you

  Review of 8/16/22, following an experience of 12/1/20 by LAURINE R. *

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• 1 / 5 1

  

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  EXELLENT

  Review of 8/16/22, following an experience of 12/1/20 by ILIANA B. *

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• 3 / 5 1

  

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  Muy bien ,Ecelente

  Review of 8/16/22, following an experience of 12/2/20 by BETTIE L. *

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• 5 / 5 1

  

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  We enjoy buying from this location. Phone time can be a little lengthy at times but overall excellent staff and service

  Review of 8/16/22, following an experience of 11/23/20 by TRISTIAN L. *

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• 5 / 5 1

  

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  Excelente servicio de comunicaci?n para sus clientes

  Review of 8/16/22, following an experience of 11/19/20 by DOUGLAS L. *

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• 1 / 5 1

  

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  car was advertised as a rund and drive , but the engine locked up the whole vehicle was under water rusted ...... totally destruction scrap vehicle , trying to get in touch with somebody to get my money back nobody didn't called me for 3 days .... car was left at the auction and storage fee still apllies for the vehicle , when i talk with yard manager and i told him i will not get a scrap destrucion posted fraudulent as a run and drive !

  Review of 8/16/22, following an experience of 11/30/20 by SHANIA H. *

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• 5 / 5 1

  

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  Okay

  Review of 8/16/22, following an experience of 11/16/20 by CHRISTY O. *

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• 3 / 5 1

  

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  Good

  Review of 8/16/22, following an experience of 10/5/20 by JAMIE V. *

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• 5 / 5 1

  

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  Storage costs are quite high. Also, I think it’s not fair to charge storage over the weekend when there’s no way to pick the cars

  Review of 8/16/22, following an experience of 11/18/20 by EBONY W. *

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• 5 / 5 1

  

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  Excellent services

  Review of 8/16/22, following an experience of 11/27/20 by CLOVIS T. *

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• 4 / 5 1

  

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  A huge facility infact, thats why wait time is a little longer but extemely helpful , cooperative and professional staff.

  Review of 8/16/22, following an experience of 12/4/19 by ED S. *

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• 5 / 5 1

  

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  Vehicle movers are damaging cars we buy and we suffer loss. Not enough front desk help and buyers are made to wait

  Review of 8/16/22, following an experience of 12/1/20 by AUDREY P. *

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• 1 / 5 1

  

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  EXCELENTE

  Review of 8/16/22, following an experience of 11/20/20 by FILOMENA C. *

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• 1 / 5 1

  

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  After many years you don’t take care of your customer service is a joke internet don’t work right late fees over charge sometimes no picture of engine you have to Wait three ours to pick up the car but make no difference what I say keep up what you doing ????

  Review of 8/16/22, following an experience of 11/20/20 by BROOKLYN S. *

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• 4 / 5 1

  

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  Love it!

  Review of 8/16/22, following an experience of 12/1/20 by DANGELO M. *

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• 5 / 5 1

  

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  I would like to see Copart.com add a "missing parts" in their description of vehicles. A competitor's website has this and will note if the vehicle is missing parts such as catalytic convertors.

  Review of 8/16/22, following an experience of 11/24/20 by NYASIA P. *

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• 1 / 5 1

  

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  Satisfactory

  Review of 8/16/22, following an experience of 11/23/20 by KEEGAN J. *

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• 1 / 5 1

  

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  Horrible Managament. I was lead to believe i would be treated as valued customer by joining coparts member service account and after joining and putting up tons of fees & a deposit barely able to make it to an auction i was eligible to bid in i bid on & won the worst mistake ever!! **Enhanced Services DOES NOT mean Runs Nor Drives NOR ENHANCED in ANY way whatsoever... UNFORTUNETLY I had to learn that the hard way .... $1,800 & A Lemmon .. Lesson :Learned : Copart Sucks.....

  Review of 8/16/22, following an experience of 10/30/20 by STEPHANIA Z. *

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• 5 / 5 1

  

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  I have already sent one of these

  Review of 8/16/22, following an experience of 11/27/20 by STEPHEN T. *

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• 4 / 5 1

  

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  Transacting business with copart Hartford is quite interesting and awesome. Great job guys!!

  Review of 8/16/22, following an experience of 11/3/20 by PRINCESS P. *

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• 2 / 5 1

  

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  fee for car so expensive

  Review of 8/16/22, following an experience of 11/27/20 by CARLIE D. *

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• 5 / 5 1

  

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  only have one forklift driving bringing out the cars

  Review of 8/16/22, following an experience of 8/4/20 by HOLLY K. *

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• 5 / 5 1

  

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  Simple bad bad bad

  Review of 8/16/22, following an experience of 11/27/20 by EBBA P. *

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• 2 / 5 1

  

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  Horrible experience. I waited in the parking lot five hours for them to "find" the vehicle only to be told it was at another lot. Then they told me I would have to load it myself after they already said they would load vehicles when I called. Stay far away very very unprofessional staff that had no clue what's going on.

  Review of 8/16/22, following an experience of 11/23/20 by LEVI G. *

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• 4 / 5 1

  

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  Excellent

  Review of 8/16/22, following an experience of 11/17/20 by ARTHUR L. *

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• 4 / 5 1

  

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  Fue buena, sin embardo copar en general tiene politicas muy ventajosas para sus clientes. El personal siempre y en todas las oficinas que visito, el personal es grosero, atienden de manera muy fria, como si uno fuera y les pidiera limosna. No parece una relacion de cliente a proveedor. La manera en que estan cobrando storage y reenlistar autos es muy ventajosa por parte de copart

  Review of 8/16/22, following an experience of 10/26/20 by RIVER C. *

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• 1 / 5 1

  

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  My truck could not get there till after hours and they would not leave my car out they were impossible to work with I had a tow truck come and pull it off site and asked them to have it ready they would not bring it out till truck was on site, the tow truck charged me a extra $200 for waiting. I will never buy from a Denver lot again.

  Review of 8/16/22, following an experience of 11/23/20 by JUVENAL G. *

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• 5 / 5 1

  

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  Very good

  Review of 8/16/22, following an experience of 11/3/20 by ANDY D. *

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• 3 / 5 1

  

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  Copart tiene el mejor servicio para sus miembros

  Review of 8/16/22, following an experience of 11/20/20 by MIKE L. *

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• 3 / 5 1

  

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  PLEASE IMPROVE THE WEB SIDE OR GO BAG TO THE OLD TIME.

  Review of 8/16/22, following an experience of 11/20/20 by KRYSTAL H. *

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• 4 / 5 1

  

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  Good enough to get what you need done, a little shy of being impressive though. Its the usual 45 minute line that is the reason for a 4? instead of 5.

  Review of 8/16/22, following an experience of 11/3/20 by VIVIANNE L. *

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• 3 / 5 1

  

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  You put pictures for the car but you didn’t show the garbage in the back of the car simply because you didn’t put a picture for the back of the car also you wrote that it is run and drive but it was not run and drive, it was my mistake that I didn’t come to review it but unfortunately I trusted you but you are cheaters

  Review of 8/16/22, following an experience of 11/23/20 by THORA S. *

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• 5 / 5 1

  

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  i buy honda crv RUN & DRIVE pitcher show key in car i went to pick up vehicle key missing NO help from no one i had to paid $ 250.00 for the yard to get me a key buy 2013 civic side damage pitcher show all damage front was NICE car came in complete front damage BUMPER RAD & AC CON GRILL AC LINE YARD DAMAGE FROM FORK LIFT SEND PITCHER NO HELP i know we buy as is but i should get what i paid for ON PITCHER KEY SHOW IN PITCHER AND NO HELP

  Review of 8/16/22, following an experience of 11/18/20 by HILBERT E. *

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• 5 / 5 1

  

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  Some cars I purchased has more damage ,missing keys , your fotographer is hiding damages taking angels it should be more clear, I bought 4 cars when came over find they are flood and managers except it back it’s the manager mistake they refund the money but not the transportation about $2000 total that isn’t my fault I am disappointed . I am great customer needs better attention and honesty .

  Review of 8/16/22, following an experience of 11/27/20 by SAMMY K. *

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• 5 / 5 1

  

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  excellent service, but fees are high.

  Review of 8/16/22, following an experience of 11/24/20 by MARIAM K. *

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• 5 / 5 1

  

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  I purchased two vehicles last week from this yard and the process went well. The only issue I had was both vehicles were sold as Runs and Drives and one vehicle does not run. I purchase hundreds of vehicles from Copart a year and have much worse issues with other yards.

  Review of 8/16/22, following an experience of 11/24/20 by KYLER C. *

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• 3 / 5 1

  

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  Car Loader guy was excellent, counter was pretty slow, took an hour and I logged in as 3rd person.

  Review of 8/16/22, following an experience of 11/5/20 by CASSIE C. *

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• 5 / 5 1

  

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  the offices dont have the titles and paper work ready for an hours after i have already loaded up 3 vehicles go inside and they still haven't got the titles ready .... complete incompetence .... the paper work should be ready and waiting .... us drivers are on schedules and in a hurry and have NO time to be standing around ... GET the titles together and ready before we get there ... its paid you know we are coming to get them sooner or later ....

  Review of 8/16/22, following an experience of 12/3/20 by ALEXANDREA H. *

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• 3 / 5 1

  

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  Excellent

  Review of 8/16/22, following an experience of 11/19/20 by LETHA D. *

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• 5 / 5 1

  

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  good place

  Review of 8/16/22, following an experience of 11/24/20 by COLBY P. *

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• 5 / 5 1

  

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  poor customer service

  Review of 8/16/22, following an experience of 11/27/20 by ANTONIO A. *

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• 5 / 5 1

  

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  Difficult to use. During auction, the est time until a bidders watchlist item comes up for sale needs to be immediately available.

  Review of 8/16/22, following an experience of 11/26/20 by MAXWELL M. *

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• 1 / 5 1

  

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  Very good

  Review of 8/16/22, following an experience of 11/18/20 by ELLIS B. *

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• 2 / 5 1

  

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  Fees are way to high, Some Good CSR others esp. Lumberton Copart have too Much Attitude and treat and talk to buyers ESPECIALLY Lumberton, N.C. Yard like Trash. I try not to Buy from Lumberton, N.C. Copart.

  Review of 8/16/22, following an experience of 12/1/20 by OTIS M. *

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• 5 / 5 1

  

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  Estuvo muy buena

  Review of 8/16/22, following an experience of 11/25/20 by KENDALL R. *

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• 3 / 5 1

  

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  No waiting time

  Review of 8/16/22, following an experience of 5/5/20 by JONATHON B. *

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• 2 / 5 1

  

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  Smooth transaction

  Review of 8/16/22, following an experience of 11/17/20 by PEARL K. *

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• 5 / 5 1

  

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  I was given incomplete paperwork. I had to obtain the owner of record information myself from GADNR. The record showed the boat had an E-Title and a Lien. I called Savannah and actually got talk to a person after a long hold. Before getting any answers I was cut off. I made several attempts to call back with no luck I got a recording to leave my information and someone would return my call. I left my information that day and called the next day and no one ever returned my call. I faxed a message with a copy of the owner of record information twice, to Savannah, on two different days and never got a response. I mailed the same message and information and a week later no response. I had to get the lien release sent to the GADNR. To sell the Boat I will have to register the boat in my name at my expense to get the necessary paperwork to sell the boat in SC. There was a total lack of customer service. This is probably the way I will be treated the next time I buy a boat in Georgia. I buy a lot of boats and deserve some customer support. If there is customer support how do I get it????

  Review of 8/16/22, following an experience of 11/30/20 by CARROLL S. *

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• 5 / 5 1

  

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  Nice and easy

  Review of 8/16/22, following an experience of 11/30/20 by GINO K. *

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• 4 / 5 1

  

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  not customer friendly the lines to pu keys/paperwork is ridiculous since you only have 2 days to pu cars

  Review of 8/16/22, following an experience of 11/27/20 by SARINA L. *

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• 5 / 5 1

  

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  Thank you for everything

  Review of 8/16/22, following an experience of 11/23/20 by ELODY D. *

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• 2 / 5 1

  

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  Muy buena compra realizamos excelente servicio

  Review of 8/16/22, following an experience of 11/19/20 by KAYLI R. *

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• 4 / 5 1

  

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  Great service

  Review of 8/16/22, following an experience of 11/2/20 by TILLMAN R. *

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• 3 / 5 1

  

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  cuando empeze a ser miembro era mejor la situacion porque la membrecia era menor ahora esta muy saturado de miembros. Los periodos de pago y retiro de los autos es muy corto para los miembros de fuera de EE.UU y a los duenos de autos subastado mucho tiempo para aprobar o no lo subastado y a veces por un vehiculo hay que pagar al Banco por la transf. en mi caso que compro varios todas las semanas. Nos piden documentacion que en muchas oportunidades se solicitan a tiempo a entes publicos y los entregan cuando ellos quieren, ya en una oportunidad me pusieron unas penalidades grandes y no hubo forma de recuperarlas en Copart.

  Review of 8/16/22, following an experience of 11/24/20 by CARLI B. *

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• 5 / 5 1

  

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  Local phone # does not always go to local lot in Abilene TX and the other location is unable to help with requested service. The pictures of the items for sale are not always clear or showing the said damage. But the staff in Abilene are great and very good at helping you with a problem when one does happens.

  Review of 8/16/22, following an experience of 10/30/20 by CLOVIS E. *

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• 5 / 5 1

  

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  BUENA

  Review of 8/16/22, following an experience of 11/4/20 by LUCIENNE F. *

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• 5 / 5 1

  

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  Good purchased

  Review of 8/16/22, following an experience of 11/2/20 by COBY D. *

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• 4 / 5 1

  

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  Good

  Review of 8/16/22, following an experience of 11/18/20 by AUSTIN Y. *

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• 4 / 5 1

  

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  Nice

  Review of 8/16/22, following an experience of 11/20/20 by BENNIE R. *

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• 1 / 5 1

  

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  Short storage window

  Review of 8/16/22, following an experience of 11/2/20 by LUISA K. *

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• 5 / 5 1

  

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  Esta bien el servicio.

  Review of 8/16/22, following an experience of 11/20/20 by SHYANN S. *

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• 3 / 5 1

  

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  It was excellent, quick and easy. The staff were nice and helpful.

  Review of 8/16/22, following an experience of 1/7/20 by CITLALLI K. *

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• 1 / 5 1

  

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  I only deal with Copart because my options are limited. Copart raised the fees for small companies like mine if you don't buy 12 or more vehicles in any 12 month period. They charged me for storage that wasn't owed but my driver had to pay it, after all I sent him well over 100 miles to pick the salvage up. Copart eventually credited to my account which I've never been able to successfully get credit for on my purchases. The St Louis Copart charged me internet fees on a "buy now" purchase although the main office in Texas said they were not supposed to charge that on "buy now" sales. They are extremely rude and treat my driver like a step brother. I also buy from IAAI, totally different experience. Friendly, correct any overcharges right then while my truck is at their yard, treats us like they appreciate my business. By the way, this is a 65 year old business, same location, second generation so it's not like I'm new to this at all.

  Review of 8/16/22, following an experience of 11/20/20 by ORPHA L. *

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• 5 / 5 1

  

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  viewing the pictures on the website SUCKS at best .... IAA has a lot better setup to view pictures full screen HD all on one page .... i have to click at least 30 extra times to do the exact same thing on Copart ..... it takes me 5 times longs to look at a vehicle on copart than is does on IAA .... i actually HATE when i have to look up coparts sale days anymore compared to IAA sales

  Review of 8/16/22, following an experience of 11/20/20 by MYA J. *

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• 4 / 5 1

  

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  All of Copart systems and most of the people are great

  Review of 8/16/22, following an experience of 11/30/20 by NICKLAUS G. *

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• 4 / 5 1

  

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  Copart is great to work with but the fees take the vehicle price to another level. Lesser fees will get you a 5 star rating.

  Review of 8/16/22, following an experience of 10/26/20 by ICIE R. *

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• 4 / 5 1

  

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  I dont know about copart.com but to actually go there is horrible. you cant get in and then you cant get out. To do anything there has gotten to be a huge pain.

  Review of 8/16/22, following an experience of 12/3/20 by CHRISTELLE D. *

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• 1 / 5 1

  

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  good

  Review of 8/16/22, following an experience of 11/27/20 by LEONARDO M. *

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• 3 / 5 1

  

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  Excellent

  Review of 8/16/22, following an experience of 12/2/20 by FABIOLA K. *

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• 3 / 5 1

  

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  Dan un exelente servicio

  Review of 8/16/22, following an experience of 12/2/20 by WILHELMINE R. *

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• 1 / 5 1

  

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  very good

  Review of 8/16/22, following an experience of 11/20/20 by CASIMIR B. *

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• 5 / 5 1

  

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  Best site copart

  Review of 8/16/22, following an experience of 11/19/20 by WILHELMINE C. *

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• 5 / 5 1

  

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  As I said in my prior review, Copart has been one of the worst places I've ever dealt with. With very few exceptions your people are rude and difficult to deal with. As a company you couldn't care less about the buyer and your inaction on correcting odometer screw ups that your people caused borders on criminal! The same for damage caused by your loaders bouncing cars like ping-pong balls as they fly over pot holes in your poorly maintained yards. In short, YOU SUCK! The only bright spots are the local Pennsylvania yards, York Haven and Harrisburg that are staffed with helpful, intelligent people. You should let the staff of these two yards train the rest of your employees, they actually get the part about proper customer care.

  Review of 8/16/22, following an experience of 12/1/20 by HUNTER L. *

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• 4 / 5 1

  

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  I have an ongoing issue with some fees that have been added on to the purchase of a vehicle. I reached out to them friday and they said he is the only one who can help me with my issue and that it has to be taken care of by monday(today). They said they said Friday he would be out off the office until today and today they said he is out of the office again. If they are unwilling to put me on the phone with someone who can actually help me by the end of the day it's going to cost me thousands of dollars. I will update my review accordingly depending on their response. Managers name is Matthew Richards Lot# is 38457150 Update. I believe Matt is out of the office. Felicia and Ernest have both been trying to help us. It has taken a lot of work on both sides but they are giving me an extra day to work out the issues so I appreciate that. I just talked to Enie Lean the assistant manager. He was very helpful. Thank y'all for your time!

  Review of 8/16/22, following an experience of 6/29/20 by KAYLI H. *

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• 5 / 5 1

  

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  Way better than the Alameda one.

  Review of 8/16/22, following an experience of 11/3/20 by ANNAMAE T. *

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• 1 / 5 1

  

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  Good customer service

  Review of 8/16/22, following an experience of 11/19/20 by ANNETTE P. *

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• 5 / 5 1

  

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  Thank you

  Review of 8/16/22, following an experience of 11/30/20 by KACI S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The fees added to highest bid is crazy, i will stay with manheim for now, or im thinking about trying iaa

  Review of 8/16/22, following an experience of 11/2/20 by ELADIO W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  It’s very easy to bid and to pay if you win. There’s always someone you can talk to if you have questions. I recommend

  Review of 8/16/22, following an experience of 11/20/20 by ART M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  most rude and unprofessional people work at Copart. they act like they hate their jobs and we pay them .

  Review of 8/16/22, following an experience of 11/30/20 by ROMA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Your pictures on your website are deceiving. You can not tell if the roof bags are deployed. You do not state all the info about a car. You are charging sales tax for out of state buyers, you say it will be applied to excess funds, then it disappears and no one can explain where it went. two months ago I was high bid on a motorcycle, it disappeared from your web site. I would like to be contacted from your accounting department.

  Review of 8/16/22, following an experience of 11/25/20 by MILFORD B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Nice place

  Review of 8/16/22, following an experience of 11/5/20 by KENYATTA D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I WENT TO PAY FOR THE CAR THAT I BUY AND THEY DIDN'T WANT TO GIVE ME THE TITLE OF THE CAR, THE WOMAN TOLD ME THAT THEY WOULD SEND IT TO ME BY MAIL ONE WEEK LATER. THAT SAME DAY I WENT TO PICK IT UP, BUT THEY CHARGED ME $ 20.00 DLLS FOR THE SERVICE OF SENDING THE TITLE. VERY BAD SERVICE

  Review of 8/16/22, following an experience of 11/30/20 by RICKY C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was excellent, quick and easy. The staff were nice and helpful.

  Review of 8/16/22, following an experience of 1/6/20 by RAE S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Car was listed with key picked it up without a key

  Review of 8/16/22, following an experience of 11/30/20 by LORI B. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  simply the best

  Review of 8/16/22, following an experience of 11/24/20 by DAMEON W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I bought a automatic car and when it got to me it was a standard and no busy want to handle it. Cannot get a manager on the phone and they refused to call me back.

  Review of 8/16/22, following an experience of 11/20/20 by MONIQUE K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Not responsible for damages to the cars or keys lost. Just give them your money. After being the highest bidder in the world they’ll ask for more. And then tell you we’re not responsible for $800 key lost to the vehicle.

  Review of 8/16/22, following an experience of 12/2/20 by FREDA P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Copart sucks with the buyer fee !!!

  Review of 8/16/22, following an experience of 11/19/20 by ARIC T. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Louisville lot is a train wreck.Customer service with the whole corporation is so bad that calling it horrible is a compliment.What you want to watch in the Louisville lot is the converters are being stolen after the purchase and or not announced when you buy them.Look at your front ends after the loaders get done breaking and tearing them up.It's really bad.We all pay top dollar price and are getting scrap yard quality vehichles

  Review of 8/16/22, following an experience of 11/19/20 by ERNEST K. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order