Customer reviews
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I had to reach out to customer service with a question and they responded promptly with exactly what I needed. Our order shipped fast and them being Ohio based company is a big plus for us!
Review of , following an experience of by ALEXANDRINE L. *
*Pseudonymized data at the request of the author
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Delivered quickly and on time!
Review of , following an experience of by CORY Y.
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I have placed several orders and have been very pleased with price a the shipping. I typically buy 4 foot bulbs and they arrive unbroken and in a very timely manner. I could not recommend them more.
Review of , following an experience of by KEVIN J.
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FAST SERVICE AND GREAT PRICE!
Review of , following an experience of by FRANK L.
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I found it easier to phone BulbsDepot than order online. That's probably because my computer is old. By phone, everything went smoothly. I received my parts in a timely manner and I'm a very happy customer.
Review of , following an experience of by DONALD B.
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Sent wrong product, would not answer emails or calls. Had to dispute the charge with my CC company
Review of , following an experience of by CRAIG N.
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Shipping was quick, and the bulb worked perfectly. Glad I didn't have to replace the light sensor on my yard light.
Review of , following an experience of by BRYON H.
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Luke was extremely helpful in finding the correct product and getting to us immediately! I was very happy to find a company that has, or can find the correct items and ship them immediately. The customer service was excellent also, it was a pleasure doing business with you and look forward to doing more. 👍
Review of , following an experience of by NICK W.
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They delivered the product as ordered quickly and properly. Great price compared to my search on the web.
Review of , following an experience of by JOHN H.
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Bulbs were fine but the delay in shipping is awful. It took almost a month to get the product.
Review of , following an experience of by MELINDA A.
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The bulbsdepot.com website is easy to navigate and order from. The shipping was fast and my part arrived in great condition, ready for installation. The shipment tracking was excellent.
Review of , following an experience of by GREGORY P.
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Fast delivery
Review of , following an experience of by MATTHEW Z.
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Found exactly what I needed at a good price.Plus the delivery was prompt.Thanks again
Review of , following an experience of by GEORGE B.
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Online order and shipping was excellent!
Review of , following an experience of by RUSSELL A.
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I ordered a light ballast that appeared to be in stock. When it arrived it was the wrong part and the website then said it was back ordered for a month. I tried multiple times to request a refund but no one ever responded. Eventually, I get an auto-generated email saying the part had shipped but I had already replaced the ballast. Now I have two parts I don't need.
Review of , following an experience of by DEREK L.
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Site is easy to view and find what you need. However, they shorted my order by 2 bulbs. I called and was told the missing bulbs would be sent the next day and I would get a confirmation by email of the make up order. I never heard from anyone and still don’t have the missing bulbs. Why??????
Review of , following an experience of by DANIEL B.
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Took multiple weeks to ship and 3/24 bulbs arrived broken.
Review of , following an experience of by PAUL C.
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Lights arrived on time and were just what I needed. I’ll order more in the future.
Review of , following an experience of by LORI C.
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Bulbs Depot Has what I need and very fast delivery.
Review of , following an experience of by STEVE N.
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Very good, fast response and delivery. We will order again
Review of , following an experience of by TAKAKO F.
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They stand behind their product
Review of , following an experience of by TIM M.
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Glad that BulbDepot carried the replacement ballast that was the exact same product replacing. The price was good and received the product in a very timely manner. The replacement part worked great!
Review of , following an experience of by STEPHEN S.
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Just great ! Super quick sending ! I warmly recommend !
Review of , following an experience of by JEAN CLAUDE B.
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Had the item i wanted in stock. Sales agent was helpful and professional. I would use the company again if the need arose.
Review of , following an experience of by DONALD D.
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Still waiting for my bulbs so no reviewd=
Review of , following an experience of by JOYCE S.
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Everything went great. Good prices. Fast shipment. Well pleased. Thanks
Review of , following an experience of by ROGER G.
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The ordering was easy and the bulbs I needed are hard to find. They arrived fast enough.
Review of , following an experience of by P R.
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These seven bulbs were received packaged within a cardboard box about twice the size needed with nothing but a single strip of bubble wrap lying on the bottom. One of the bulb's cardboard package lid was open within the box and they were somewhat strewn about the package. I tested all seven bulbs but I'm left wondering if there's any harm done to them. One of the Sylvania bulb's male metal screw sections is mounted crooked to the glass. It barely fits into the recessed can but I'm keeping it because I don't want the hassle of a return. I know that problem is a Sylvania problem, but it just adds to a very poor job done here.
Review of , following an experience of by CARL N.
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I ordered a part, the shipping was more than the cost of the part. It’s been almost two weeks and I STILL don’t have the part. I’m frustrated to spend so much for shipping and I still don’t have the part!
Review of , following an experience of by KELLI L.
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A very easy site to find what you're looking for and purchase. Delivery was very fast. I will continue to purchase from BulbsDepot. I am an Electrical Contractor and at times it's hard to find items and have them delivered quickly. This site solves both issues.
Review of , following an experience of by BOBBY M.
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I was able to find a replacement for an extremely hard to locate part, after no luck at 4 local hardware stores and on Amazon.
Review of , following an experience of by ELIZABETH T.
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Found the Bulbsdepot.com website from a web search for replacement ballasts. Located the ballast and specifications easily. Good website and quick delivery.
Review of , following an experience of by JAMES R.
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I ordered 4 bulbs, 2 arrived broken
Review of , following an experience of by TIM M.
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I got my order very late. About 2 weeks. I called an asked them to waive my shipping fee. They agreed and yet I was still charged the shipping fee.
Review of , following an experience of by ROGER G.
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They had a hard to find bulb for a good price. The shipping was a little slow, but the bulbs were packaged well, which I cared about way more. The bulbs were exactly what I ordered, and worked perfectly.
Review of , following an experience of by BETH H.
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My order was delivered very quickly.
Review of , following an experience of by JOANN M.
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I ordered a ballast for a ceiling light and it was the correct one and came seven days later, so I'm happy with the purchase.
Review of , following an experience of by ALAN H.
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All 4 lights I ordered are damaged. I’m trying to fix them so I don’t have to deal with shipping them back. All the back panels were crushed in and bent.
Review of , following an experience of by CAMERON Y.
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Continuez votre bon travail. J'ai trouvé facilement ce que je cherchais et c'est fonctionnel. Votre suivi de la commande a été excellent. Merci encore. Un consommateur de la province de Québec.
Review of , following an experience of by CLARENS L.
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Delivery was slow. Took several days to actually ship from warehouse even after I inquired as to order shipping status.
Review of , following an experience of by ELVA C. *
*Pseudonymized data at the request of the author
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I ordered it 7 days ago and still have not received it
Review of , following an experience of by GARY G.
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I had an odd ballast that I needed for a customer and they were very helpful in finding the one I needed. Shipping was fast and price was reasonable.
Review of , following an experience of by ROB C.
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Prompt, courteous and extremely helpful guidance and follow through from Scotty Nick. He found a suitable replacement and added it to their website so that I could order. It's inspiring to know that there is such wonderful customer service available!
Review of , following an experience of by MARY J.
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I would recommend Bulbsdepot to anyone. The representative was very helpful in cross reversing the ballast and it was a perfect fix.
Review of , following an experience of by ROBERT S.
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This team exemplifies exceptional professionalism and patience in addressing customer requests, regardless of the challenges that may arise. My experience with them has been outstanding.
Review of , following an experience of by KAMREN O. *
*Pseudonymized data at the request of the author
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Items were delayed for shipment twice. First notification of delay was 5 days after order was placed.
Review of , following an experience of by JEANETTE M.
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Needed a replacement Mercury Vapor bulb and found them hard to get as they are being phased out. Contacted sales and talked to a nice & friendly sales representative and made an order. They shipped right away. Not a problem in shipping from "Bulbs" but order was held up by USPS at their local hub in Omaha,Ne. Finally got it and installed. I now have a working light.
Review of , following an experience of by LYNN E.
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The whole process went very well
Review of , following an experience of by PETER M.
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Good price and quick delivery.
Review of , following an experience of by THOMAS T.
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FAst and Easy. Kept me informed of progress in delivery
Review of , following an experience of by ROY T.
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Great prices. Was happy to find the part I needed for a good price.
Review of , following an experience of by JOSE B.
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The website is easy to navigate.
Review of , following an experience of by PERCY R. *
*Pseudonymized data at the request of the author
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Ordered only four bulbs and was told they would ship immediately the 6 days later I was told they were going to be delayed for another day or two and it took five more days. Showing that BulbsDepot didn’t care that I’ve been waiting for over a week and a half, they sent the box the cheapest way possible, by USPS, who took FOUR DAYS to deliver a box 100 miles. They were so slow that they tried to deliver on a Saturday to a business That’s only open Monday through Friday. Previous orders were shipped quickly and professionally, but this was overall a miserable experience and other vendors were similar price and guaranteed three day delivery which I wish I had done because now I we’ll have gone at least 18 days without light because it is taking them forever to get me the package and they didn’t even expedite it to me when the product was finally in stock. I have a plan to purchase another grouping of bulbs, but I think my purchase of nearly $1000 is going to go to a vendor in Illinois because I can be guaranteed delivery and not given the runaround. If you want good prices, use BulbsDepot, but if you actually wanna get the product sometime in the next couple of weeks, go anywhere else because you get what you pay for and I regret it now.
Review of , following an experience of by OCEANE R. *
*Pseudonymized data at the request of the author
Answer by bulbsdepot.comFlagThank you for taking the time to provide this feedback to us. We rarely receive these types of reviews. We take pride in our customer service and we agree with your criticism on how we handled this order. We have made some changes as a result of the feedback we received from you. We stock a lot of inventory but ran short on the product you requested. We provided you with an updated ship date that we did not meet. We are in the process of some organizational changes that will provide more accurate shipping information and faster turnarounds for delayed orders. We will be tracking how well we meet the original ship dates and revised ship dates. Secondly we agree that delayed shipments should be expedited and shipped with either UPS or FedEx regardless of whether Flat Rate shipping was selected or not. These changes would have cut more than one week off your order and provided you with better information. I apologize for issues related to this order and feel that we have made appropriate internal changes to prevent this from happening in the future. We hate to lose you as a customer. I see that you have been a customer for almost one year. You previously ordered 3 times and on those orders we shipped them all out within 1-2 business days. Hopefully you will consider using us in the future.
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Nice to have a place to order parts not carried by local retailers ... shipment was prompt
Review of , following an experience of by WILLIAM C.
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I found my best price on a 100w Mercury Vapor bulb at bulbsdepot.com and my easily placed order arrived quickly and very well packaged to protect the bulb. I couldn't be more satisfied. As a facility manager of a large building, I love to find sources like this to order from. I will be ordering again.
Review of , following an experience of by STEVE P.
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Always great working with Bulbs Depot. Great customer service
Review of , following an experience of by BONNY B.
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Had part I needed, ordered without issue and delivered fairly quickly. Installed ballast and all working perfect.
Review of , following an experience of by MARC W.
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shipping was fast, product was exactly as described and it was easy to install
Review of , following an experience of by TAMMY S.
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Service and price are the best
Review of , following an experience of by JOSEPH F.
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Reasonable price, quick response and careful packaging for bulbs
Review of , following an experience of by SHARON J.
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Excellent!!!!! Five Star Transaction!!!!!
Review of , following an experience of by ANN C.
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Needed to make an exchange for different product, and B/D made it quick and easy.
Review of , following an experience of by THOMAS C.
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Very good service and a quick response, you hit a home run with me.
Review of , following an experience of by DONNA J.
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Ordered a ballast received a balast. Right part, Fair price, fast shipping, no problem.
Review of , following an experience of by DAN G.
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BulbsDepot was easy to deal with. My order was back ordered, and BD sent updated info advising they were waiting for stock replenishment. Ultimately they promptly shipped per their revised ‘in-stock’ date. Very pleased with BD’s communications!
Review of , following an experience of by TOM D.
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Very good service, buy from them again
Review of , following an experience of by GIN L.
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The initial bulbs were not operating, possibly damaged during delivery, Contacted customer service and they promptly sent replacements. Very good customer service.
Review of , following an experience of by RONALD R.
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I ordered these balls from Amazon three times and they came broken each time. So all of them From from bulbs.com and they came perfect and I ordered three of them and I’m happy
Review of , following an experience of by DENISE L.
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It was the right product, it worked and delivery from US to Canada was really fast.
Review of , following an experience of by JOHN I.
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no complaints everything was great even arrived a day early
Review of , following an experience of by JOHN H.
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Part I needed was in-stock and shipped swiftly. Great experience overall.
Review of , following an experience of by ANTHONY G.
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Website was easy to use and item arrived quickly
Review of , following an experience of by ROMA P. *
*Pseudonymized data at the request of the author
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Have not yet installed them....
Review of , following an experience of by VINCENT M.
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Very bad service. They charge a lot for shipping and don’t accept a return. I will never use this company again. , and also once I used my credit card to pay, their system hacked my credit card and I had to replace it.
Review of , following an experience of by ALI S.
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I have been looking for these discontinued bulbs and tried ordering them from other vendors, whereby they sent my replacement bulbs that did not work for my fixture. I called BulbsDepot and was assured that I would receive the actual bulbs, and I did. I was thrilled since I can no longer get them.
Review of , following an experience of by LAURIE O.
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Prompt & courteous service. Good selection of brand name products. Pricing is competitive to other on-line suppliers.
Review of , following an experience of by KAREN S.
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I spoke to a person on the phone for help and it was perfect
Review of , following an experience of by GLENN V.
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Received a used item, beat up and looks very old
Review of , following an experience of by JAMES M.
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I received my order with one broken item. I contacted Bulbs and they offered a refund even though FedEx was responsible for delivery. I really appreciate their concern.
Review of , following an experience of by LARRY C.
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The phone support team assisted me in finding the correct ballast for my project. Items arrived in 3 days. Very satisfied.
Review of , following an experience of by ROBERT G.
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It was easy to find the correct parts on this site. The ordering process was smooth and the items were received promptly.
Review of , following an experience of by STEVEN F.
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Keystone ignitor (ballast) is #1good product for restoration HPS light.
Review of , following an experience of by MICHAEL S.
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Good pricing, shipping was fair and expedient, never had any issues either bulbsdepot. I would likely give five stars but haven’t had enough experience with them to warrant that yet. Trust is earned not given.
Review of , following an experience of by RUSSELL S.
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Proactive customer service, great communication, well designed website, easy order, prompt delivery.
Review of , following an experience of by ANDREW B.
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Quick shipping. No problems at all.
Review of , following an experience of by BERN C.
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They were prompt in sending me a very hard to find bulb. I have yet to get an electrician out to install and see if it will work.
Review of , following an experience of by JANICE M P.
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Everything went well. Just as instructed me.
Review of , following an experience of by HENRY N.
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Great service good people to deal with
Review of , following an experience of by AMAR S.
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Perfect and fast !
Review of , following an experience of by FILIPE D.
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Great Customer Experience and Support. Thanks.
Review of , following an experience of by MICHAEL I.
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Absolutely the best replacement ballast. Delivered and worked perfectly.
Review of , following an experience of by RAYMOND D.
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After the USPS delivered the package to the wrong address, Kyle at BulbDepot was helpful in starting a trace. In the end, it worked out! The product was correct, and in my hands soon. Thanks guys! Boo to the USPS
Review of , following an experience of by KATELYNN K. *
*Pseudonymized data at the request of the author
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Totally straight business. Notified me when there were a couple of days delay in shipping. Product arrived well packed and swiftly. This order was a first one and a test. I am about to buy more and will make bulbsdepot a basic source.
Review of , following an experience of by GREG C.
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The site was easy to use and delivery was fast we had are product within days
Review of , following an experience of by STEPHEN S.
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Great communication. I had several questions about an item that was out of production and got timely and accurate info on replacing with a newer version. I needed to make a big order so I did a test run first and the lights were perfect so got the rest and all great.
Review of , following an experience of by ADRIAN G.
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I received a 'similar' but not exactly what I tried to buy. Instead of a RDL4-50K-WP 4, I received a RDL4-MTC5-WP. It worked fine but the information in vendor's page is wrong. Maybe, I could fide this substitute item cheaper in other place and without the shipment fee.
Review of , following an experience of by LEMUEL M.
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Good price quick delivery
Review of , following an experience of by CHRIS M.
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Best price hands down. Fast delivery.
Review of , following an experience of by DAVID R.
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Reasonable pricing, fast shipping, site easy to navigate.
Review of , following an experience of by OLETA Q. *
*Pseudonymized data at the request of the author
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Simple to order and delivery was fast.
Review of , following an experience of by TAMALA S.
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The customer service at BulbsDEPOT was excellent. They made sure they reached me to understand my request. They expedited the sending of the order to insure that I received it on time.
Review of , following an experience of by ELAINE Q.
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Had just what I needed for customer. Seamless ordering. Efficient shipping. No problems.
Review of , following an experience of by DENNIS H.
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Very good price on products. Fast and reliable service. Everything order was received in good condition.
Review of , following an experience of by MAURICE C.
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No issues
Review of , following an experience of by RICK T.
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Easy to enter order online. Received order in a timely manner and kept me updated on the shipment status! Thanks
Review of , following an experience of by TIM G.
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The person who helped me on the phone was very helpful and the product works great.
Review of , following an experience of by RON B.
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Got product very quick and fast. Will use Bulbs Depot again and would recommend them to everyone.
Review of , following an experience of by JAMES P.
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Found the part i needed and worked great.
Review of , following an experience of by SAM L.
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Easy
Review of , following an experience of by JULES G.
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We ordered, they were delayed because of stock issues but bulbsdepot was great in keeping us informed. They shipped and we are happy. These bulbs you can't find anywhere but here.
Review of , following an experience of by BEVERLY V.
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Works great
Review of , following an experience of by RICK J.
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Friendly salesman...helpful, fast and efficient.
Review of , following an experience of by MIKE K.
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My order arrived sooner than expected..
Review of , following an experience of by RICHARD B.
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This is my 2nd time buying from Bulbsdepot & it was just as perfect as the 1st time ! Excellent service from start to finish ! Highly recommend !
Review of , following an experience of by DAVID B.
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Good service
Review of , following an experience of by DUNG T.
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great
Review of , following an experience of by MICHAEL J.
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Not only was our purchased item, a ballast for a 12 yr old ceiling light, exactly as described, but it was delivered very quickly and fit exactly as the original. We are "spreading the word" about your website, accurate descriptions and great products to everyone we know. We will certainly use your company again if the need arises.
Review of , following an experience of by RODNEY K.
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New ballast works like a charm.
Review of , following an experience of by JOHN W.
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Bought 2 electronic balĺasts for 48" fluorescent tubes. Delivery delayed a few days but I was immediately notified and updated delivery was rapid and on time. Easy install and works fine. Would buy again.
Review of , following an experience of by JOHN U.
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The site was easy to use, and I have searched the internet for a ballast that had been discontinued. I ordered 10 of them and I did get an update that the shipping would be slightly delayed due to the quantity that I ordered. I still got the ballasts before I absolutely needed to have them. Very happy with this company!
Review of , following an experience of by TOM S.
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Very good, great service. I would recommend.
Review of , following an experience of by DANIELLE V.
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Excellent service, super fast shipping.
Review of , following an experience of by RON M.
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fast delivery
Review of , following an experience of by MAHANA P.
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Easy to order, your web page explained the technical data on the product very well so it was easy to find what I was looking for.
Review of , following an experience of by JAN M B.
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Order and delivery went smoothly. Would order again.
Review of , following an experience of by LOU B.
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Great
Review of , following an experience of by SCOTT R. P.
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Only issue I have is that one item (CFL) was damaged when package was received.
Review of , following an experience of by DANNY P.
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Searched for the part number I needed, BulbsDepot had the best price.
Review of , following an experience of by MARCIA B.
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I was kept infored step by step about the order & was delivered on time
Review of , following an experience of by HAYTHAM N.
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My order was correct and delivered in as promised. What more can I ask?
Review of , following an experience of by ALYCE M. *
*Pseudonymized data at the request of the author
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Fit light perfectly
Review of , following an experience of by RODNEY W.
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The person I spoke with on the phone to place my order was extremely helpful. As a Canadian living in the north it was nice to see, thank you.
Review of , following an experience of by BLAINE K.
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Excellent website - easy to understand, find products, and order.
Review of , following an experience of by MICHAEL P.
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Fast delivery. Product works as in intended.
Review of , following an experience of by DON M.
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Item received as ordered
Review of , following an experience of by LESLIE S.
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Just the one I need it. It is exactly to the CDL E264120MR04C9
Review of , following an experience of by CARLOS R.
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It came fast and was at a great price. Easy to install.
Review of , following an experience of by JOHN O.
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Great prices and great communication. When I need bulbs there is nowhere else I’d rather shop.
Review of , following an experience of by CHRISTOPHER M.
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Order was delivered in a timely manner, and there were no problems when ballasts were installed.
Review of , following an experience of by LINDA A.
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Didnt receive order
Review of , following an experience of by NOAH N.
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I received my order very quickly and am very pleased. The website was easy to navigate.
Review of , following an experience of by NANCY N.
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Perfect!
Review of , following an experience of by ALEX L. *
*Pseudonymized data at the request of the author
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The older ballast I ordered was not in immediate stock, but it was shipped quickly once BulbsDepot received it. Great service.
Review of , following an experience of by ZOLTAN F.
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Web site easy to navigate. Thank you for your help.
Review of , following an experience of by TED F.
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Even being on back order it was quickly restocked and shipped. I was updated every step of the way. Final I installed the part…. Works great. Will do business again.
Review of , following an experience of by DALE G.
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Great, will shop with you again.
Review of , following an experience of by EUGENE G.
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Never ordered from here before, but everything went smoothly. Would purchase from here again the next time I need weird lightbulbs.
Review of , following an experience of by ISMAIL L.
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Had exactly what I was looking for and delivered it very quickly. Much appreciated.
Review of , following an experience of by KRISTI E.
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Having someone with expertise to assist via chat was awesome. The item was delivered quickly and simple to install. Competitive pricing too.
Review of , following an experience of by MARK M.
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I would definitely order from them again. Communication with co. was great. They kept me informed of when the product would be available again. And I'm glad I waited. I was very pleased with the product and may I add such a great price. Couldn't be happier or more satisfied with this co. thank you bulbsdepot for such a pleasant transaction.
Review of , following an experience of by DONNA M.
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Customer service was very helpful.
Review of , following an experience of by JODY M.
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Excellent service
Review of , following an experience of by JOHN M.
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This is the first time I ordered from bulbsdepot.com. I needed a light bulb for an open house on Sat and I ordered during the week. After ordering, I realized the item may not get to me before Sat so I called customer service and see if it can be rushed. The lady answered my call was very helpful. She asked me the reason and understood it is needed for an open house. She then talked to the warehouse and called me back shortly and let me know even if the shipping cost I paid for was for USPS, she is going to send via FedEx. The item arrived before Sat in a nicely package case and I was able to have the light bulb replaced before Sat. In an age where everything is done online or via bot, it is very refreshing to be able to receive such excellent customer service the old fashion way. I will definitely order again from this company.
Review of , following an experience of by CATHY T.
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Fast delivery and accurate description
Review of , following an experience of by DERRICK F.
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Came through with backorder as stated.Kept me informed on order. A+ company will buy from again.
Review of , following an experience of by LARRY T.
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