Customer reviews
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My husband didn’t like the jacket I got him. Even though we ended up returning the product, the service was great. No complain there. Customer service was amazing. Helped with all the questions I had. I’m definitely buying from this site in the future.
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Love the fit of every item that I purchased.
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very good service,i bought many times
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One item ordered was not available. Other items arrived before Christmas and were great.
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Love the easy online order system, love the fast delivery service. wonderful first time experience. Would buy more items.
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Not the best quality clothing. However good customer service and efficient and easy returns.
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I ordered 2 pairs of pants over 3 weeks ago and still have not gotten them, i have left messages and wrote emails to the seller and have no response yet , i am quite disappointed and frustrated
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Answer by bestsellerclothing.caFlagHi, I have forwarded your information to customer service so that they can help you out. Feel free to contact them at any time at canadasupport@bestseller.com
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The size was not good I need to return it but i can't plz help me to return it
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Answer by bestsellerclothing.caFlagIt's free and easy! Just head to bestsellerclothing.ca/returns to start the process.
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I’m still waiting on one of the 4 pairs of socks that I ordered it’s been two weeks
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Answer by bestsellerclothing.caFlagHi, The last pair of socks you ordered was not available at the moment of shipping and that fact was clearly explained in the shipping confirmation email that was sent. We also said in that email that the item would not be forthcoming. We are sorry that you did not read this part and are still waiting.
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Item came really wrinkled and i tried to iron it and it wont work
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I never received my order. Tried contacting several times but nothing came out of it. Can i just please get a refund
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Answer by bestsellerclothing.caFlagHi, We have forwarded your information to customer service so that they can help you.
Answer by anonymous aFlagThank you
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Won’t recommend
Review of , following an experience of by ANONYMOUS A. *
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Answer by bestsellerclothing.caFlagHi, Can you provide more information about what went wrong? We are always striving to improve.
Answer by anonymous aFlagIt was of different brand i ordered only brand jacket and it is some Chinese brand color also doesn’t match
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Service is so slow
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Shipment was incredibly late & items missing.
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Answer by bestsellerclothing.caFlagHi, We are sorry that there were items missing in your order. This can happen sometimes if the item cannot be found at the time of shipping of if we find it is damaged during picking and packing. Be assured that you were not charged for the item that failed to ship.
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They still haven't delivered the second pair of pants I ordered. I ordered two pants, because it was buy one get the second half off. Well, the second pair hasn't come. So, it more like buy one for 150% of the price, and regret your decision. The thing is, this happened when I ordered shorts for my husband in the summer, so this is the SECOND time. Once, you'd think it was a fluke, the second time, I'm feeling like it's a sleezy business model.
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Answer by bestsellerclothing.caFlagWe're sorry that we were not able to deliver your full order as the one pair was not available at the time of shipping. The order shipping confirmation email did state clearly the fact that it was not coming and was not going to come. You may also see that you were actually only charged half the price so you did not even pay for the full price pair.
Answer by anonymous aFlagI paid for the item that was not shipped.
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Asked many times to speak with customer service and never go à call back after leaving many emails... sadly very disappointed
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Answer by bestsellerclothing.caFlagHi, We recently switched systems for customer service. Try reaching them at canadasupport@bestseller.com or use our live chat.
Answer by anonymous aFlagYour live chat is a computer ... not able to talk to anyone after leaving 3 emails to call or write back
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J'ai eu plusieurs problème lors du retour et du remboursement.
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Answer by bestsellerclothing.caFlagNous sommes désolés pour votre mauvaise expérience et nous tenterons de faire mieux à l'avenir.
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Material was bad have to throw away my last order
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Answer by bestsellerclothing.caFlagWe offer a very generous free returns policy so that you may return items you do not like.
Answer by anonymous aFlagIt’s already late now and I’ve thrown away
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I placed my order on the 14th of December. I wasn't expecting to get it for Christmas but it didn't even ship until the 6th of January and by then one of the items was out of stock and no chance to pick something else. I eventually recieved my order on the 21st of January. This is a ridiculous amount of time.
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Answer by bestsellerclothing.caFlagWe sincerely apologize for the poor experience. This is not what we expect for our customers.
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J’ai pas reçu ma commande ça été annulé sans préavis
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Answer by bestsellerclothing.caFlagBonjour, Nous sommes désolés de ce qui est arrivé. Postes Canada n'a pas été en mesure de livrer votre commande et elle nous a été retourné. Selon, nos processus, nous vous avons ensuite donné un remboursement complet.
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Tres bon produit
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Very good
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Excellent quality. Great fit.
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Good products
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True to size, came at good paste
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Great service, fast delivery
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Really good
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Purchase as gifts. People that received them seem to like them.
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I was very satisfied and when I ordered the same thing twice had no problem with the return once I figured out how to do it.
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Easy process, order received in timely manner product was as described and great price! Pretty easy process!
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Great products and good quality !
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Excellent
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Thanks a lot
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I enjoy shopping on this platform. I have been satisfied with my experience. I hope ONLY & SONS will return to this site because it was one of my favorite brands. Please return the brand, thank you.
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Good experience
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Material was cheap
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Easy to navigate, great selection, great prices!
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good products. came later than stated but I blame that on the mail system right now with covid.
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Very good, great service. I would recommend.
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Great service so far with all of my purchases. I don't know what customer service is like since I've never had to contact. No phone number available to speak to anyone.
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Fine
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Shipment was good. Return process fairly painless.
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Excellent service
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I found the site easy to navigate and had no trouble making the order. Delivery took close to 4 weeks, but as it was over the Christmas period during the pandemic, that may have affected the time frame.
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Nice outfit
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Fast service
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Item came quick, beautify jacket just not for me. I sent it back with no issues. Thank you
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Very fast
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Dope Dope
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I purchased 2 hoodies both have lints and these both made worest my all other clothes with that I washed these. And customer care said it is not defective
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I still haven’t received my order over a month later and no one seems to know where it is !!!
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Answer by bestsellerclothing.caFlagHi, We apologize for the issues with Canada Post. Since the pandemic started, we have had many issues with them.
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My order arrives but they never call me and my order was return to Montreal
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Answer by bestsellerclothing.caFlagHi, There was an issue with the Canada Post delivery and the item was returned to us. We've now processed a full refund on your order and we apologize for any inconvenience.
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The material was good , my husband loved it ☺️
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Overall smooth transaction
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I was not happy with the quality of the material of the product I order. The material is different from the material of the product that they sell on the actual store.
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Answer by bestsellerclothing.caFlagHi, We're sorry that you are not satisfied with your order but we can certainly assure you that you are getting the exact same product from us that you would get in any JACK & JONES store. You are welcome to return any products that you do not like.
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I never got my product
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Answer by bestsellerclothing.caFlagHi, Sorry about the inconvenience. It appears there was an issue with Canada Post and that your order was returned to us. I have asked customer service to reach out to you to fix this.
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The fact that you offer no price adjustments on an item that had not yet been shipped is not a company I choose to do business with. Every online company I order from is more than happy to adjust a price within 14 days especially when the item is still in transit. Regardless, the customer service was rude when I tried to reach out and I will never order again. All the best
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very good service
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My coat arrived damaged and incomplete, and when I reached out to customer service (which has a 48 hr response time) I never heard back. It’s January, so I have to wear the coat but I’d expect some customer service help in the meantime.
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Answer by bestsellerclothing.caFlagHave you tried contacting customer support through our live chat or at canadasupport@bestseller.com?
Answer by anonymous aFlagYes I’ve reached out twice now and no one has responded. I can appreciate things are hectic but I’d still expect an answer within the month.
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I didnt fit in this. So for this product is zero. So annoying.
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Answer by bestsellerclothing.caFlagHi, You can always place a free return for any items you have ordered from us and get a new size. Why have you not done this? You can contact customer service at canadasupport@bestseller.com for help placing your return.
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I ordered came in time but I couldn’t fit the purpose I brought it for. I send it back on December 16 Bestseller informed me that they received my return. Since that day up to now I have received my refund. I send several emails and noticed that Bestseller blocked me bacause I send emails asking for my own money.
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Answer by bestsellerclothing.caFlagHi, Our return policy is very clear that any items must be returned unworn. The coat you sent back had makeup around the collar and you had even left your gloves in the pocket. You should not have returned it at all. We recommend you read the return policy next time you want to return clothes you've worn. We are not a free rental service.
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Poor poor customer service - asked for a manager no response , we have no number to call so bound by person responding emails . HELP
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Honestly, I was a bit skeptical about buying things from bestsellerclothing.ca from the reviews I saw online but I've ordered twice from them and my experience was superb. I will keep buying from you guys, if the need arise.
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Good deals but the first jacket i ordered was out of stock and second one came damaged.
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I only received half my order with no update on a back order or anything. Online it says everything was delivered but I only received Jeans. My sweater never arrived. I’ve sent emails, called multiple times, and tried filling out this customer service thing on your website but I couldn’t submit because my order was no longer active. I literally have no way to contact your customer service. It’s not like your customer service it’s bad, it’s so absolutely brutal it practically doesn’t exist. My jack and Jones in London closed but I was happy I could still order online but after this experience I will never return to purchase from your brand.
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Answer by bestsellerclothing.caFlagHi, The sweater you ordered was not available to ship when your order was processed. This can be due to multiple factors such as misplaced products or damaged items we will not ship. The email confirming your order shipment contained all the information you needed on the fact that your item was not shipped or charged and would not be in the future. We are sorry you did not read this information.
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Customer service was poor. I received a faulty product and they were difficult to communicate with. Product came with a large hole in the pocket, returned it and bought a new one. They sent the same one but stitched up the hole and you can feel it.
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Answer by bestsellerclothing.caFlagHi, We're sorry for your experience but we do not fix any of the clothing so you are wrong in assuming you have received the same coat. You have received a new coat.
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Overall, took longer than suggested for delivery and one of the products I ordered never came...
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Answer by bestsellerclothing.caFlagHi, Our tracking shows that you order was complete. If that is not the case, you should reach out to customer service at canadasupport@bestseller.com so that we may adjust your payment.
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I never receive my order and bestseller never contact me for the refound, it's paypal to contact me to take a news about the refound. It's very disappointing about bestseller, im very disappointing about the communication of bestseller. I never recommended bestseller online.
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Answer by bestsellerclothing.caFlagAccording to Purolator tracking, your order was delivered to your door on December 11th, 2020. If that is not the case, you should follow up with customer service at canadasupport@bestseller.com
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good quality.
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Ordering was easy - shipping was quick. Great deal!
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Great as always! One thing I'd like to mention is that the sale price for boxers were not reflected unless you clicked on the actual product. When sorted with other clothing, you only saw the regular price. I would have missed out and not bought them had I not clicked on it and seen the sale price.
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delivery took a long time, 3-4 weeks. One of the items wasn't shipped, was very disappointing to learn that I was able to add it to the cart, pay for it and then find out upon the arrival of my order that it wasn't in stock. Why have it on the website then? Will not order online again.
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Garment arrived well packaged and in great condition - shipping took a little longer than estimated but good experience overall
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Excellent quality and super fast shipping!
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Great products received however shipping is slow. May take up to a month from the date you ordered the items. Confirmation email about being process can take awhile too. So yeah legit site but you gotta be patient.
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I always wear medium for Jack and Jones. However, both the products were too small for me. I had to return them all.
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Answer by bestsellerclothing.caFlagHi, We hope you enjoyed our new free return process.
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Poor quality
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Answer by bestsellerclothing.caFlagHi, Thank you for your feedback. We will share with our product team.
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Not gonna order again .
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Answer by bestsellerclothing.caFlagHi, What went wrong? Can you give us more information? Feel free to contact customer service at canadasupport@bestseller.com if you have any serious issues to take care of. Regards
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I don’t get my cloths.
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Answer by bestsellerclothing.caFlagHi, The tracking on your package shows that it was delivered to your front door on January 8th. If this is not the case, we ask that you contact customer service at canadasupport@bestseller.com so we can take care of the issue. Thanks
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Parcel separately to pick location Not delivering to given address
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Answer by bestsellerclothing.caFlagHi, There was an attempt to deliver to your address by Purolator but since you were not there, the package was sent to a pick-up location for added security. We apologize for the inconvenience but we hope you are really enjoying your new clothes.
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My order was lost waited one month
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Answer by bestsellerclothing.caFlagHi Mandeep, We apologize for the inconvenience. There were some system issues affecting your order which led to your refund. We believe we have now resolved these.
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I love this company, is has the best service and products. Thank you
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The site was very easy to navigate through. The selection process and payment method was straight forward
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Fast, cheap and communicative!
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Super fast shipping and the clothing never disappoints. My husband absolutely loved his sweaters. Thank you! 😍
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Fast shipping
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Nothing bad to say
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Always checked their website because i like some items i got before, but now it’s actually a hit or miss
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It was great product
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It's alright.
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J'ai bien reçu ma commande et tout était parfait!
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Shipping took to long
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facile à faire des commandes et réception dans les délais
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The website is good and gives you access to the brands not available here in Canada. Easy to find things and very well laid out items.
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Took a little longer than expected, but with covid that was expected
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super-easy transaction on all layers!! qwik, efficient, awesome coat, awesome value...
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Loved it!
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Exactly what I wanted! Just like the photo but softer.
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Great jacket. Fast delivery
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Awesome!!
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