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Information bearriveragent.com

  • Company

    Keystone Insurance Services

  • Description

    Click or call today for a fast, simple, and free insurance quote. Bear River Mutual® Insurance has been helping residents of Provo, Utah for over 100 years. We now have an office open in Payson, UT as well! Specializing in car insurance, homeowners insurance, and much more!

  • Address

    1774 N. University Pkwy #70 84604 Provo

  • Website

    https://bearriveragent.com

  • Category

    Products and services for professionals

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Customer reviews

  • 5 / 5 1
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    Love having my policies in this office! I had the pleasure of working with Jason and he was phenomenal!

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  • 5 / 5 1
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    Oakley was so attentive and prompt, making things very easy for me!

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  • 5 / 5 1
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    When my basement flooded, Bear River Mutual put me at ease. They connected me with a flood restoration company and took care of everything. I couldn't be happier with their service.

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  • 5 / 5 1
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    I was recently in an accident, as i was 6 months pregnant you can imagine how scared I was. My agent took care of everything and made sure I was not under ant added stress. I got a great rental and my truck was fixed in no time. I'm back on the road with Keystone. They are truly like FAMILY

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  • 5 / 5 1
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    I would love to tell my whole experience of an auto claim that became a nightmare, but after calling and speaking to Brent I can tell you he is what Bear river stands for! Brent ended up helping take over communication when I no longer could speak to our claims rep. He intervened and help sort out, and came up with a solution to help us out. He even came to our home to help with an agreement that needed to have a witness for. He was very personable and was knowledgeable with information. He truly was out to help us as customers. Thanks Brent you helped us more than you know!

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  • 5 / 5 1
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    Jason Rivera is fantastic. Genuinely thrilled to have him as my agent.

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  • 5 / 5 1
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    Mitch is a knowledgeable and friendly advocate for all. He was beyond fantastic work with!

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  • 5 / 5 1
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    These guys are on point been with them for over 10 years now!

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  • 5 / 5 1
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    We have been using Bear River for years, but recently added a new policy for our home. I was so impressed with how quickly the responded to every question I had, gave us great rates, found ways to save us money and drafted our new policy. I was also impressed by how the agents helped each other. Brent went above and beyond setting up our policy while our usual agent was on vacation. That spoke volumes to us. It was such an easy process and always a pleasure to work with them.

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  • 5 / 5 1
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    Sheree was very responsive and super helpful! 10/10. Helped me get a great deal.

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  • 5 / 5 1
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    Great service!

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  • 5 / 5 1
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    Found best deal here after looking around. Good service. Fast quote. Would recommend.

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  • 5 / 5 1
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    Karen at Keystone insurance made changing my auto insurance quick and painless. Not to mention she saved me from a 100% increase in my premiums that my previous provider was going to charge me for adding on a couple of teenage drivers. I can’t recommend Keystone highly enough!

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  • 5 / 5 1
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    By far the cheapest quote we’ve found so far, and we did quote a bit of looking. My sister and brother-in-law recommend them. They’ve been responsive, straightforward, helpful, and easy to work with so far!

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  • 5 / 5 1
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    Mitch was amazing and very helpful with helping me get the best insurance and at a very reasonable price.

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  • 5 / 5 1
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    Awesome people, helped me every step of the way. If you need insurance this is where you should go.

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  • 5 / 5 1
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    I've a great experience working with Karen, she's always very helpful and knowledgable! You won't be disappointed working with her!

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  • 5 / 5 1
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    Bear River is an awesome insurance company. Incredible value for your money. I would highly recommend them along with the incredible agency that helped me find Bear River, Keystone Insurance.

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  • 5 / 5 1
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    All my questions and requests are attended to very quickly

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  • 5 / 5 1
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    Was told to hold off until I turned 25 first before joining to get the best rates in the mean time, I waited no more than a week after my birthday and got contacted and got the best rate I've been offered personally. Definitely stoked to join and stay for years to come!!

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  • 5 / 5 1
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    Celia was amazing. Great people!!

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  • 5 / 5 1
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    So helpful and kind. Talked to Noemi and she was patient even though I called in twice back to back to keep asking questions. Give these guys a shot.

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  • 5 / 5 1
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    Love working with these guys. They make it fast and easy, even when your out of town

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  • 5 / 5 1
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    I just got my insurance and Celia was real nice and helpful thank you

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  • 5 / 5 1
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    I feel good about my experience with Keystone. Celia was very helpful getting me covered with SR-22 before my licence was about to be suspended. I was kinda in a panic and she made me feel at ease she could get me the coverage in time. After three weeks I finally found the vehicle I wanted and my insurance premium would have increased more than 300%. Celia was able to find a different company with a monthly premium I could afford and she did it within 24 hours. I purchased my new vehicle in Phoenix, Arizona and was covered within one hour after I arrived. I was back on the road home to Salt Lake City, Utah two hours later. Thanks Celia! Just an update here. I've been with Bear River Mutual/Keystone Insurance Services for a little over three months now and would like to add the service there continues to be excellent. Celia, Gabriella and Tamara have all been a pleasure to do business with. When I switched over from Dairyland to United apparently United dropped the ball and forgot to inform the DMV of my policy with them. As a result I received a notice from the DMV saying my drivers license had been suspended (4 days after the fact and I opened it on a Friday evening so there was no one I could call all weekend until Monday morning). I called Keystone1st thing Monday morning and they got United to immediately send the info to the DMV who in turn immediately reversed their decision regarding my drivers license and removed the mistake from my license history. Though I can't give United or the DMV the same high marks, Celia, Gabriella and Tamara at Bear River Mutual/Keystone Insurance Services are still delivering the best customer care one

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  • 5 / 5 1
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    They were quick, professional and easy to work with

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  • 5 / 5 1
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    Fantastic service, quick set up and great pricing

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  • 5 / 5 1
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    Best rates available with coverage that actually covers you!

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  • 5 / 5 1
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    We have been using Bear River for years, but recently added a new policy for our home. I was so impressed with how quickly the responded to every question I had, gave us great rates, found ways to save us money and drafted our new policy. I was also impressed by how the agents helped each other. Brent went above and beyond setting up our policy while our usual agent was on vacation. That spoke volumes to us. It was such an easy process and always a pleasure to work with them.

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  • 5 / 5 1
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    I have been with Keystone for a couple of years and have had nothing but positive experiences. Their rates are cheaper than most big car insurance companies and you get the same if not better coverage with Keystone. I am in my mid 20’s working and going to school full time so at times I struggle with payments but I have been able to work closely with Tamra, she is kind and very understanding. At work, I am unable to call so I use email to correspond with her and always receive a prompt reply to my questions. Great company!

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  • 5 / 5 1
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    Easy experience! Helpful and friendly! Ask for Mitch!

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  • 5 / 5 1
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    Friendly staff, Competitive Rates. They really do look out for there customers.

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  • 5 / 5 1
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    Always on top of rate changes. They are proactively looking for better quotes for their customers. Celia is always prompt, polite and helpful. Highly recommended.

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  • 5 / 5 1
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    I love working with Bear River on my insurance needs. They are so easy to work with and go above and beyond to make sure my needs are met. Absolutely floored by the stellar quality service I received from Tamara during my last call. I'm saving more money and receiving the best service. Thank you!

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  • 5 / 5 1
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    When my basement flooded, Bear River Mutual put me at ease. They connected me with a flood restoration company and took care of everything. I couldn't be happier with their service.

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  • 5 / 5 1
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    Very low costs for good coverage. Jason was great and made starting the policy easy and quick.

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  • 5 / 5 1
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    They are really nice and explain very in detail.

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  • 5 / 5 1
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    Very personalized, quick and amazing service. Highly recommend Mitch.

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  • 5 / 5 1
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    I was helped By Mitch he helped me alot I was about to pay almost $600/month for 2 cars and he really helped me to pay less than $150/month I am very thankful he was able to help me with that and they are really nice!

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  • 5 / 5 1
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    Karen was extremely helpful! She got us the information that we needed very quickly and did all she could to get us the best policy possible. She was so friendly and working with her was completely stress free! Thank you Karen!

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  • 5 / 5 1
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    My agent Jason has been spectacular. I do a bunch of different things and he’s always there to give me the correct answers even guidance… Jason you are the man!!

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  • 5 / 5 1
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    The staff at keystone insurance are some the nicest people. I really enjoyed working with them! They are very efficient and saved me money on my insurance.

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  • 5 / 5 1
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    Jason Rivera has been my agent at Keystone for over 5 years and has always been great to work with. He is always forward thinking and honest in helping me choose the best policies for my situation and educating on items I am not familiar with. I would recommend Jason and Keystone to anyone.

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  • 5 / 5 1
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    Celia helped me find a policy for both vehicles good price too, recommend them for sure.

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  • 5 / 5 1
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    These guys are on point been with them for over 10 years now!

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  • 5 / 5 1
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    I needed to get new insurance with adding my teenage daughter. They had the best quotes by far. Sheree was so helpful and quick. Definitely recdommend!

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  • 5 / 5 1
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    Simply very professional and fantastic.

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  • 5 / 5 1
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    Muchas gracias por toda la ayuda

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  • 5 / 5 1
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    Aloha I am so happy come to know about key stone insurance agent I have called many companies none of them helped with my rates, which I’m looking for. My friend a car Maganic said try ask them a quote. I called the office all staff kind especially Celia Rodriguez best best customer service representative. I truly admire her patience and help me understand best policy. She told me the higher amount you get it’s better. To be honest I waited and waited best price I got it. I highly recommend and great service May god bless everyone “ DO GOOD BE GOOD “ With love ?? shan.

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  • 4 / 5 1
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    Bear River has been good up to this point but now we need to consolidate d our Az insurance and our Ut insurance so they are with one company. Thanks for your service all these years.

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  • 5 / 5 1
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    They always are so helpful! Been with them for quite some time now, and being a single adult, it’s a great deal on what they have for you!

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  • 5 / 5 1
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    Great pricing and have been awesome to work with!!

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  • 5 / 5 1
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    Ms Tamera Black answers my questions thoroughly.

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  • 5 / 5 1
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    Tamara was fast and easy to understand. She listened to what I needed and didn’t veer from what I called for. She was super knowledgeable and made life easy!

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  • 5 / 5 1
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    Prompt service, excellent customer service.

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  • 5 / 5 1
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    I always appreciate the service given, Mitch is especially helpful and responsive!

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  • 5 / 5 1
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    Thanks for the great work from Bear River mutual. The insurance companies were giving us a difficult time with our roof on a rental unit. Mitch did a lot of searching and was able to reduce our rate by over 200 dollars. I appreciate the extra effort made on my behalf. The landlord insurance rates for my other rentals were also 100 to 200 dollars cheeper

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  • 5 / 5 1
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    Choosing Bear River Mutual for our insurance was the best decision we could have ever made! Jason Rivera has always gone above and beyond for us, he responds within minutes, and always makes sure we are satisfied with everything before we end our conversation. We couldn't have asked for a better insurance agent. If for some reason Jason isn't available, Gabby has treated us with the same kindness and respect that Jason does. I wish we could give them way more than just 5 stars!! They truly care about their customers and go completely out of their way to help us whenever we need them. They treat you like family. I couldn't have asked for a better insurance company!!

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  • 5 / 5 1
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    Great value! Nice people! Willing to work with me on tailoring a policy that suited my needs

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  • 5 / 5 1
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    These guys are the best! Whenever I have a question they are there to help! Jason Rivera has especially been quick to respond to my emails and gets me all the information I need! Nice work!

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  • 5 / 5 1
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    Tamara Black at Keystone Insurance was extremely helpful making the necessary changes to my Bear River policy. I had an entire list of changes I needed to make after I was hit on the freeway and my car had to be totaled. She helped me with each one of these changes. She followed up just like she said she would and sent me the additional information I requested.

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  • 5 / 5 1
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    Thank you for being so fast - Noemi and Mitch! I feel like I barely have to do anything at all. Such an easy process!

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  • 5 / 5 1
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    My agent was incredibly nice and professional! She ensured I got the best rates and was patient with my questions and decisions. If I could choose someone to talk to at all times here, it would be her. Thank you, Karen!

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  • 5 / 5 1
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    They are great to work with!

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  • 5 / 5 1
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    Was with a different insurance company costing me an arm and a leg and had to use their device under my dash to monitor my driving. Was referred to Mitch by a friend. He worked hard and found me a policy for half the price and same coverage. A reputable company I might add. I jumped at the chance. I'm saving $80 a month thanks to him!!!! I've already recommended him to my other friends!!!!

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  • 5 / 5 1
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    Celia was friendly and amazing. . she helped is find the best insurance for our vehicles at a low price. Highly recommend her!

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  • 5 / 5 1
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    I have been with them for many years and they always go the extra mile for me

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  • 5 / 5 1
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    I had such a positive experience here! They are so friendly and assured that I got the best service. I garantes the same service to anyone else. I wouldn’t go anywhere else!

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  • 5 / 5 1
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    Gracias Celia Rodriguez, por tu amabilidad y atenci?n, siempre est?s disponible para ayudarnos con esa paciencia y amabilidad que te caracterizan, realmente tu haces la gran diferencia. ??????????

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  • 5 / 5 1
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    Sheree was very responsive and super helpful! 10/10. Helped me get a great deal.

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  • 5 / 5 1
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    Great place to work with all the awesome people! <3

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  • 5 / 5 1
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    Keystone is awesome, they are always so fast to respond, and they take good care if you! Their rates are also so low compared to other companies!

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  • 5 / 5 1
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    Great business, extremely professional, and affordable rates. Jason was extremely helpful in helping us secure homeowner's insurance for our new family home. Thank you Bear River Mutual!

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  • 5 / 5 1
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    Mitch was great to work with!

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  • 5 / 5 1
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    Excellent agent and excellent customer service. Thank you so much

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  • 5 / 5 1
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    Thank you so very much Gaby for all your help, I do appreciate you all for reaching out to me and always remind menof my bills to pay on time, and how you work with me, you respond right back eventhough it takes lkng sometime for me to reply back because of my work, thank you so much.

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  • 5 / 5 1
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    From beginning to end, the process was very streamlined and easy to understand. Not once did I feel concerned about what I was doing.

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  • 5 / 5 1
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    I've worked with Mitch on multiple policies because I know I'm getting a fair deal and the customer service is excellent. Definitely would recommend!

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  • 5 / 5 1
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    The team at Keystone Insurance has been awesome to work with for the past 5 years! We appreciate their hard work and dedication to amazing customer service!

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  • 5 / 5 1
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    Way better than the online, electronic, robo insurances. Great rates, professional, and personable. Highly recommend Bear River.

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  • 5 / 5 1
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    Great service and friendly staff! Jason has always been awesome to work with.

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  • 5 / 5 1
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    I am very grateful to my insurance agent, the super recommend, Celia is very professional and cares that you have the correct coverage, I had an accident and had the coverage that covered my needs, a very responsible agent, with an unblemished professional ethic, Thank you. Estoy muy agradecida con mi agente de seguros, la super recomiendo, Celia es muy profesional y se preocupa por que tengas la cobertura correcta, tuve un accidente y ten?a la cobertura que cubria mis necesidades, una agente muy responsable, con una ética profesional intachable, Gracias.

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  • 5 / 5 1
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    I love keystone insurance, they took really good care of me!

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  • 5 / 5 1
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    Amazing experience. I have loved working with Bear River and I feel like they have prices you can't beat. Highly suggest using them.

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  • 5 / 5 1
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    I loved having Jason as my agent! As a college student with little knowledge on car insurance, he was patient to explain the policy to me and was genuinely trying to help me to save money. I never had a problem with billing. The secretaries there are also very nice.

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  • 5 / 5 1
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    Outstanding service!

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  • 5 / 5 1
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    Jason Rivera is THE best agent. He is always so friendly and very patient with all of my questions. He makes sure I understand the different policies. He is also very prompt when returning all of my emails and makes the insurance process SO easy. I really appreciate him and his efforts! Also, the low rates we pay for all of our policies is unheard of. Definitely recommend!! ?????

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  • 5 / 5 1
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    It’s been a great help from this people specially Celia help me lot. Thanks much.

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  • 5 / 5 1
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    Love having my policies in this office! I had the pleasure of working with Jason and he was phenomenal!

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  • 5 / 5 1
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    I have LOVED using Bear River agents to help with my car insurance. They are always very proactive about making sure my policy stays active and that I am getting the best rate. This month, they saved me hundreds of dollars on my premium by finding a new policy for me that had my required driver's policy included for free. All the agents I’ve worked with have been very helpful, especially Celia Rodriguez.

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  • 5 / 5 1
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    This insurance company has been very easy to work with. Easy to understand, and very helpful.

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  • 5 / 5 1
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    Karen L @ Keystone Insurance was great to work with. She was professional and personable. She was honest and provided several options and saved us a ton. Highly recommend!

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  • 5 / 5 1
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    Karen Leany was a great help to us!! She responded quickly to our questions and made the n u m e r o u s changes we wanted to make. It's refreshing to work with someone competent AND nice!!

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  • 5 / 5 1
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    Excellent help from the Celia Rodr?guez !!!

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  • 5 / 5 1
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    My wife and I went in and was helped by Mitch. He was very courteous and helped us understand our options when it came to our needs. He was very knowledgeable and helped us come up with a good plan.

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  • 5 / 5 1
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    Noemi is the best agent. She's always willing to help and she's really nice person

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  • 5 / 5 1
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    Mitch is a stud, give that guy a fat promotion. Also I’m saving 10$ a month now going with Bear River and I was not on the phone for more than 7 minutes. Great service

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  • 5 / 5 1
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    Great to work with and have always helped us find the best deal.

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  • 5 / 5 1
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    These guys are great! I have my homeowners and autos insured with Keystone. Their prices are extremely competitive and they answer questions right away. I rarely have to wait long for a response. I've never had to make a claim but I've heard from friends that have and they've never complained. Highly recommended.

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  • 5 / 5 1
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    Great people and a great company!

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