Customer reviews
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Great customer service!
Review of , following an experience of by VINNIE A. *
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Excelente !!!!!!
Review of , following an experience of by DREW E. *
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Bear River made it super easy to help me get Car insurance! I’m a first timer, and Mitch made it a super fast experience for me and my family. Had us in and out within an hour with a better quote than anywhere around! 100% would recommend!
Review of , following an experience of by KIRSTIN L. *
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Muy buen servicio!!
Review of , following an experience of by JAZMYN L. *
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Excellent service
Review of , following an experience of by ELMORE R. *
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Oakley was so attentive and prompt, making things very easy for me!
Review of , following an experience of by CALI P. *
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went to get a quote for several policies and the person giving the quote asks if i drink Alcohol?And i say sometimes. Then she says well wont insure you Wow I am over 21. Well then looked elsewhere. Who needs a company that will not respect my freedoms and choices.
Review of , following an experience of by LELAND C. *
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Best rates, always willing to help understand and better my service! Very friendly. Respond quickly. I definitely recommend these guys
Review of , following an experience of by HAYDEN C. *
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Keystone Insurance has been great to work with. I recently got married, and started shopping around for car insurance. I ended up having over 20 tabs on my laptop, with a range of options. Keystone was by far the cheapest insurance I could find, and they were quick to help out. Mitch answered all my questions and helped me understand everything, as I’m new to the insurance realm. I was able to set up automatic payments from my bank account, sign documents electronically, and have all statements and future statements become paperless (not needing to be mailed). My policy got set up instantly and became effective as soon as I signed docs. Would definitely recommend!
Review of , following an experience of by RODRICK R. *
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Had a great experience with Brent. He made switching insurance a breeze. Great communication, and enjoyable to work with. Was able to save a substantial amount on my insurance while maintaining the same coverage. Super impressed and would recommend to anyone in the market for insurance!
Review of , following an experience of by NELS P. *
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I have vehicle insurance with Keystone Overall the experience was good. Mitch was good to follow up with me and answer all my questions.
Review of , following an experience of by QUENTIN C. *
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She always gets back to me super fast. Shes very friendly and helpful any way I need. She will also communicate through text which is very helpful since I am so busy.
Review of , following an experience of by PINKIE S. *
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Tamara was SO helpful in answering my questions. They have a great team and I appreciate everyone I've worked with.
Review of , following an experience of by MANUEL C. *
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Great customer service and easily best prices around.
Review of , following an experience of by SONNY W. *
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Jason was very helpful and was able to answer all my questions
Review of , following an experience of by ANDRE G. *
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Mitch Tate was extremely helpful with switching our insurance. He worked quickly and was very quick to respond to any changes we needed to make. He was very friendly and got us great rates!
Review of , following an experience of by AMANI L. *
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Good job
Review of , following an experience of by TRYCIA H. *
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Karen- Thanks for all the help this week. We sent our daughter to you as she was wrapping up the purchase of her new home. Everything went so smooth and she had a great experience working with you . It is always so nice to know that you have someone looking out for you. Thanks again. - Dave Erickson.
Review of , following an experience of by MERRITT R. *
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Karen was super helpful and got me a great deal on my insurance! I am so glad I used Keystone.
Review of , following an experience of by TOD B. *
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Celia was so AMAZING! As a millennial, I was so nervous about getting insurance because of my age and previous insurance being over $300 a month but Celia made the process so easy and smooth & so affordable! I’m honestly so relieved and happy with the service I got and I’ll be recommending this company to all my families and friends. Thank you Celia!
Review of , following an experience of by DORTHY C. *
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I love talking to Karen. Of course they Keystone Insurance gave us the best deal I didn’t even know was possible! But I sincerely like talking to our agent, she feels like an old friend.
Review of , following an experience of by ELISEO M. *
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Great company!
Review of , following an experience of by WENDY F. *
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I enjoy doing business with Keystone. I live several cities away, and yet they treat me like I come in the door every time I need their help. I have several policies with them, and they provide great service. jason
Review of , following an experience of by FLORIDA P. *
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I haven't needed insurance for long, but the people in this office have made it easier to know what insurance I need and how to get it.
Review of , following an experience of by CHELSEY J. *
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Great customer service, great prices! Karen was extremely helpful and got us great coverage!
Review of , following an experience of by KOBE V. *
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Mitch was the one who worked with me and my wife. We had previously been with a company (rhymes with Biberty Nutual) since 2014. Zero accidents in over a decade, both over 25, FC on one car and LC on the other. We were paying DOUBLE with our old insurance company! Not hyperbole. Literally double what Mitch was able to get for us. If you are not with Bear River, it’s worth the time to call up Mitch and ask him to work his magic. You have nothing to lose except for a lot of money. Totally up to you.
Review of , following an experience of by DINA S. *
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Noemi always takes care of us, very responsive and easy to work with. As a young couple getting insurance for the first time, they offered us a much better rate than some of the bigger companies (Geico, State Farm, All State, etc). Only had to do a claim once for roadside assistance, it was easy and quick. I’d recommend them to anyone, been a great experience as first time insurance buyers.
Review of , following an experience of by HOLDEN B. *
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Jason’s awesome! Got me insurance for my 2 motorcycles quick and easy ????
Review of , following an experience of by WAYNE L. *
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The agent was really patient and super helpful while I was shopping around for the coverage I needed at the best price.
Review of , following an experience of by SHAWN D. *
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Signing up was so easy! I also saved a TON of money by switching to Bear River.
Review of , following an experience of by NYASIA M. *
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Brent was efficient, knowledgeable, and most helpful in securing the insurance coverage I needed for my business at the most economical rate. Thank you!
Review of , following an experience of by VERNER K. *
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Mitch saved me a bunch of money. Go with him
Review of , following an experience of by TATUM P. *
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Mitch was my agent and he got me a good quote. Much cheaper then my insurance before.
Review of , following an experience of by KALEIGH B. *
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Best home and car insurance you can get. Very helpful agents.
Review of , following an experience of by KAMILLE C. *
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Karen was really great! She was extremely pleasant to talk to and she was able to help solve the problem I ran into quickly. I talk to a lot of people over the phone, but she was definitely one of the best customer service agents I’ve ever spoken to. If her managers are reading this, give her a raise. She’s awesome.
Review of , following an experience of by BRANDT H. *
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Thanks for taking care of my needs for insuring my homes and my car. I appreciate my recent earthquake insurance. I feel safe and appreciate the lower costs.
Review of , following an experience of by MOLLIE D. *
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I worked with Mitch Tate. Met him a few weeks ago while getting dinner. I found out he sells insurance, and the end of my current car plan was coming up, so we started emailing. Working with one other brokerage, and my current provider, they both thought I was joking when I told them what rate Mitch found for me. The quote he got me had more coverage and for half the price than the other two providers. Not saying that’ll be the case every time, but as a 26 year old, I've never seen a better deal on car insurance for my age. Plus he’s quick to respond, answered all my questions, and got it set up super quickly over the phone once it was time to finalize everything.
Review of , following an experience of by BRISA W. *
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Karen was so patient and helpful with me. She spent the time to explain everything about the different options and cost associated with them. We were able to save my family a significant amount monthly with better coverage. I wish I would have done this much sooner.
Review of , following an experience of by VERGIE L. *
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We’ve had Bear River Home and Auto policies for more than 15 years and absolutely love Bear River! We originally set up our policies through another agency but with some recent changes to our policy that agency was not providing a positive customer service experience for us. It seems we contact our insurance agency like once every 5-10 years and one of the few times we needed help with some policy adjustments we just weren’t getting the help and communication we needed. After researching other agencies that worked with Bear River, I found Keystone. I called and talked with Karen and we were able to transfer our existing policy to their agency. I was drawn to Keystone because of the overwhelming positive google reviews. And they deserve them! Karen was so quick to communicate and get our policy transferred. We’ve just begun working with Keystone, but I expect to continue to have a positive experience with them as these last few weeks have proven to be worth the move!
Review of , following an experience of by RUSS J. *
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Mitch was great! Easy to work with and most importantly saved us a ton of money our on insurance!
Review of , following an experience of by ROSEMARIE M. *
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Mitch is awesome to work with!
Review of , following an experience of by ELTA S. *
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Tamera was immensely helpful in explaining the billing and getting this cleared up.
Review of , following an experience of by MAEVE C. *
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I have had a great experience with Keystone Insurance working with Gabby Lopez. She has been so responsive and efficient in getting our needs taken care of and always treats us like we are the only customer! Thank you for being there for us!
Review of , following an experience of by ZOIE M. *
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Great experience Celia was very nice and friendly. I would recommend them ??
Review of , following an experience of by VIVIEN V. *
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Anytime I need something changed to my policy I get a quick response and excellent customer service experience!
Review of , following an experience of by VALENTINA B. *
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Celia was very helpful with finding me a low rate! She answered all of my questions right away to make the process easy and smooth. Very impressed by the quality of service.
Review of , following an experience of by HAYLEY S. *
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This place was perfect! Mitch was the one that helped me out, and he was awesome! He was honest and really helpful! I highly suggest that you go to this place, and specifically to him!
Review of , following an experience of by BUCK B. *
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Great company and very awesome to work with. Very fast and very efficient
Review of , following an experience of by BUD B. *
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I was surprised at how good of a deal I got. Mitch was great helping me and my family.
Review of , following an experience of by ROSALIND B. *
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They are always easy to talk to and quick to get things done. Much nicer than talking to my health insurance! When I did get in a slight accident the agent provided me all my options and was very patient. The adjuster was very kind and treated me like a human who had had a traumatic experience. Plus, their prices can't be beat! But they don't treat you cheap.
Review of , following an experience of by RUBYE K. *
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This business has amazing service. Mitch has always been so helpful and kind.
Review of , following an experience of by MARLEN P. *
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I have absolutely loved my experience with Bear River. I have worked with Jason Rivera for over 8 years. He works hard, responds quickly, and always makes time to answer my questions. I would highly recommend him and Bear River Insurance!
Review of , following an experience of by BLANCA W. *
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Is great very good service I love this new insurance
Review of , following an experience of by CIERRA P. *
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Nothing but very helpful people that get great insurance and if you don't make their qualifications they help you get into someone else, super easy, cheap and very nice. I worked with Karen and nothing bad to say she was great and helped me get into home and auto insurance. Thank you again Karen!
Review of , following an experience of by FLOYD D. *
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Extremadamente satisfecho por la manera. En que te ayudan a encontrar tu mejor opcion de cobertura al mejor precio. Y tambien resaltar la calidad humana con Que Te. Tratan . Gracias!!!!
Review of , following an experience of by GWENDOLYN L. *
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Celia was very helpful and made the process easy and fast!
Review of , following an experience of by DARION R. *
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Professional and easy to work with. I love how accessible they are to work with on any matter that arises.
Review of , following an experience of by HUNTER E. *
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Jason is awesome! He’s incredibly nice, answers all our questions with sincerity, and has represented our family for years. We’re extremely happy with his work. Plus, he says “Mahalo”. How cool is that?!
Review of , following an experience of by NELLE W. *
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I was recently in an accident, as i was 6 months pregnant you can imagine how scared I was. My agent took care of everything and made sure I was not under ant added stress. I got a great rental and my truck was fixed in no time. I'm back on the road with Keystone. They are truly like FAMILY
Review of , following an experience of by AUDIE C. *
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Karen is awesome! I highly recommended her!
Review of , following an experience of by ENA R. *
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Jason was efficient and was able to take care of my car insurance needs
Review of , following an experience of by EMILE B. *
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Worst place ever. I recommend any where else. Nothing but problems with them.
Review of , following an experience of by QUINCY D. *
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My policy was shopped, not only for the right price, but more importantly, the right options and coverages for my specific needs. I felt important and cared for. Great staff!
Review of , following an experience of by ABBEY C. *
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I love how easy it was to work with the employees. The prices are affordable but the coverage is great! I've had to file two claims both were positive experiences.
Review of , following an experience of by IDELLA G. *
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Mitch Tate was great!
Review of , following an experience of by CASANDRA O. *
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I love these guys! Able to save me more money on car issuance compared to everyone else. Love the simplicity of adding cars and taking cars off of my policy and all of the representatives I've talked to have been very courteous and very helpful.
Review of , following an experience of by IVAH B. *
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Everyone is very professional. They listen well and tend to your needs. Highly recommend.
Review of , following an experience of by LEOPOLD H. *
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Mitch was super helpful! He got my husband and I signed up quick and answered all our questions. The whole process took about 20 minutes!
Review of , following an experience of by LEW L. *
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They were very helpful and really went the extra mile to meet my insurance needs! Thank you!
Review of , following an experience of by LESLIE M. *
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We had a great experience with Mitch Tate. He is professional and easy to work with!
Review of , following an experience of by RAMIRO P. *
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Great customer service. Has always taken care of me.
Review of , following an experience of by KARINE L. *
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Super helpful and easy to work with!
Review of , following an experience of by HASKELL T. *
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They are always so helpful and ready to answer my questions! Also they are seriously the best price around for insurance!!!
Review of , following an experience of by ALETHA E. *
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Mitch is a knowledgeable and friendly advocate for all. He was beyond fantastic work with!
Review of , following an experience of by ALFRED C. *
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Mitch Tate was super patient and easy to work with!
Review of , following an experience of by LOURDES R. *
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They were a great company to use! At first we were paying less than $80 a month for premium quality insurance, then this last year it jumped up an additional $25 without any notice and when we tried getting answers we kept getting the run around. Their mobile app could use a lot of work as well and be updated to friendlier use, but other than that. It's a good company. I'd still recommend them for new drivers, but I'd advise that you keep bugging them to contact you back if you have any questions or concerns about your policy.
Review of , following an experience of by JARRED C. *
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I just had a great experience. I needed help and Neomi form bear River Mutual/Keystone Insurance knew who I was when I called. She pulled up my file. She then offered me several different options and solved my issue and followed up with me to make sure that I was satisfied. This was excellent customer service. Thanks Neomi
Review of , following an experience of by HASSIE K. *
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Brent Thurman is the man!! He got me prices and coverage others were not able or willing to do. I left my insurance company of over 20 years to work with Brent because of how caring and professional he is! 5 stars for sure!!
Review of , following an experience of by LANCE K. *
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Karen nailed it!!! I called up, she gathered all the info and I had the most inexpensive auto insurance policies ever. Hope she gets that Christmas bonus, she deserves it. :)
Review of , following an experience of by JAMAL N. *
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My local friend recommended me this insurance but, I already had another insurance at the time. When I told with the agency Mitch, he was so friendly and kind. Also, the estimated quote was pretty cheap while another companies. I recommend this company with confidence.
Review of , following an experience of by SONIA P. *
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Bear River Mutual is amazing! Not only do they offer low prices, but all the agents I've worked with are knowledgeable, and extremely helpful. Highly recommend them!!
Review of , following an experience of by NOE C. *
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Karen was so helpful and professional. She really cared and got me a great deal that I love.
Review of , following an experience of by VINCENT M. *
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Every time I call in I get great service with a very friendly staff. I recommend these services to my friends and family.
Review of , following an experience of by VIOLETTE L. *
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prompt service and follow ups, thanks
Review of , following an experience of by LELAND E. *
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Celia is always there when I need her. ??
Review of , following an experience of by TYRESE K. *
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Every time I call in to make a change or have questions on my policy Karen is able to take care of it quickly and efficiently. She is very knowledgeable and friendly. I would recommend her and keystone insurance and Bear River to anyone and everyone!
Review of , following an experience of by CLAUDE R. *
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I was so impressed with service that we received from Celia and her staff , They had us set up with coverage in a matter of hours ,and the price was unbeatable would highly recommend them .
Review of , following an experience of by MAKENZIE D. *
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I have dealt with several insurance agencies over the past few years I have been in Utah. Mitch Tate has been hands down the best yet. The whole reason of having an agent is so you can call and communicate. Not have to call an 800 number get stuck on several menus, ETC. With Mitch I just call the office and they put me thru. If not, they step in and help with what ever. I highly recommend the switch. Mitch came highly recommended and have been very impressed so far. Great job to you and team.
Review of , following an experience of by LINDSEY S. *
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The service is always great. They respond quickly to emails. I sent an email at 2 on a Friday afternoon, not expecting to hear back until the next week. They replied within the hour answering all of my questions and making the changes that I requested.
Review of , following an experience of by PAMELA N. *
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Fantastic service, with staff that always go the extra mile.
Review of , following an experience of by EVA J. *
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Excelente servicio
Review of , following an experience of by RAHUL J. *
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Wonderful costumer service great insurance and staff
Review of , following an experience of by SYDNI F. *
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Jason has been great and quickly responded to my request. Easy to work with and make changes.
Review of , following an experience of by KURT E. *
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La se?ora celia Rodr?guez excelente atenci?n me ayud? con mi seguro d?ndome la mejor opci?n para mi esposo y para mi muchisimas gracias adem?s habla espa?ol ??????????
Review of , following an experience of by RANDALL C. *
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I have had my auto insurance with Keystone Insurance for almost 4 years now and have been totally satisfied. When I got a home I wanted to have further coverage with Keystone Insurance. My agent Mitch was very friendly and helpful and great to work with. They have great affordable policy rates. I would highly recommend Keystone Insurance.
Review of , following an experience of by JANIS W. *
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Great service, Bear River is the best insurance in Utah.
Review of , following an experience of by KRISTINA H. *
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Very good brand to work with. They’ve offered great rates and perfect flexibility for our needs. Highly recommend Bear River to others that we know.
Review of , following an experience of by AMARI W. *
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Celia worked great and efficient for me to get a new policy. Everything was fast and easy thank you!
Review of , following an experience of by NAKIA G. *
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Great service. Spoke with a kind , helpful representative.
Review of , following an experience of by FRIEDRICH O. *
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Every time I call to my Bear River Insurence is a good experience to talk with Gabby she knows what she is doing an always gives me the best deals on insurance for me and my family. . .
Review of , following an experience of by THURMAN G. *
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