Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5 1

  

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  Good product. quick service

  Review of 9/22/23, following an experience of 7/27/23 by BRYAN C.

• 2 / 5 1

  

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  I had a very tough time communicating with anyone. I went weeks without updates on my order. I understand supplier issues are not Direct Textiles fault, but lack of communication and clarity is. To top it off, the website switched over in the process and 100s of items I was still waiting on showed as delivered on the site, even though they were still backordered. Thankfully, they eventually came (7 months later), but I was left just hoping someone would read customer service notes to know that I still didn't have my products.

  Review of 9/22/23, following an experience of 7/12/23 by ASHLEY G.

  Answer by directtextilestore.com

  

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  I do apologize for the inconvenience you experienced with your order. We have taken note of your concerns and we will be addressing them with our staff. We hope to continue doing business with you in the future.

• 5 / 5 1

  

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  So far the product is working out for us.

  Review of 9/22/23, following an experience of 7/19/23 by JULIE K.

• 5 / 5 1

  

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  The website was easy to use and quickly found exactly what I was looking to buy!

  Review of 9/22/23, following an experience of 8/8/23 by RACHEL N.

• 5 / 5 1

  

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  Have not needed to contact customer service. Product was delivered within 2 days of order.

  Review of 9/22/23, following an experience of 8/16/23 by CONNIE L.

• 5 / 5 1

  

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  Great customer service

  Review of 9/22/23, following an experience of 7/28/23 by ANADINA N.

• 4 / 5 1

  

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  Very easy to use

  Review of 9/22/23, following an experience of 7/11/23 by JEANNE C.

• 5 / 5 1

  

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  I have bought from them several times now. Always a quality product, always happy.

  Review of 9/22/23, following an experience of 7/19/23 by BEN B.

• 5 / 5 1

  

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  Excellent quality! I am ordering more. The only thing that could use an improvement is the clasp for the neck strap as doesn’t work and slips

  Review of 9/22/23, following an experience of 7/10/23 by KAREN T.

• 3 / 5 1

  

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  My company switched to them for our uniform pants because they are a better quality and cheaper. The only issues I have with them is lack of communication on there part. They don't contact you if any part of the order is on back order unless you reach out to them asking where the order is. Another issue is that instead of shipping out what they do have of the order, they wait till what is on back order comes in. If part of the order is ready, they need to ship it and communicate that part of the order is being shipped and the rest is on back order and will be shipped when its in. The customer shouldn't have to reach out to find out where there order is. Another issue is that when I have reached out and finally get told that some items are on back order, and I have to request that they send what they do have, they pit the back order items back in the cart and the email days "I left something in the cart'. That is not true, I made the order, and paid for it. It's not my fault a few items are on back order.

  Review of 9/12/23, following an experience of 7/11/23 by MISTY F.

• 5 / 5 1

  

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  Great quality and pricing, exactly what we were looking for!

  Review of 9/12/23, following an experience of 8/2/23 by LINDSEY K.

• 4 / 5 1

  

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  Site was ok not hard to navigate

  Review of 9/12/23, following an experience of 8/2/23 by MCHAEL T.

• 5 / 5 1

  

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  Got the order to me quickly.

  Review of 9/5/23, following an experience of 8/2/23 by LARRY B.

• 5 / 5 1

  

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  These 100% cotton sheets and pillowcases (Oxford Super T-300) are an excellent buy. I have ordered several times. In one case, the product was back-ordered, and the seller told me of that immediately, with an accurate estimate of availability. In the other cases, the product was shipped promptly and arrived in perfect condition.

  Review of 9/5/23, following an experience of 1/1/70 by HAL D.

• 1 / 5 1

  

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  They billed me for my entire order (13 gowns) but only shipped 2 gowns. Upon calling to request a refund for the remainder, they told me they have to talk to the warehouse and will email me with more information. It's been over a week and still have not heard anything. This company is not easy to work with and they never even told me they didn't have my entire order, yet they charge the whole bill anyway.

  Review of 9/5/23, following an experience of 7/16/23 by TYLER S.

  Answer by directtextilestore.com

  

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  We apologize for any inconvenience you experienced with your order.

• 5 / 5 1

  

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  Navagating the sight is easy and well laid out. There is a very large chuce of products and the chuces are well described.

  Review of 9/5/23, following an experience of 7/8/23 by REBECCA W.

• 3 / 5 1

  

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  Order took a while, they were short product. I was sent my order, and some of the shirts were not the color I ordered, I did not realize until they came back from our embroidery people from customizing. Upon contacting Direct Textiles, there is nothing they can do for me.

  Review of 8/30/23, following an experience of 4/13/23 by MICHELLE W.

  Answer by directtextilestore.com

  

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  We apologize for any inconvenience you experienced with your order.

• 3 / 5 1

  

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  I was really unimpressed wit the quality of the products, i did not expect them to be fantastic but i expected better

  Review of 8/29/23, following an experience of 7/17/23 by NIKI B.

• 3 / 5 1

  

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  I was in a chat line with an employee of Direct Textile Store. They were very helpful in answering my questions about the fabric used in making the placemats and napkins.

  Review of 8/27/23, following an experience of 7/31/23 by DEBBIE S.

• 5 / 5 1

  

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  Always great communication and fast shipping

  Review of 8/27/23, following an experience of 1/1/70 by THERESA G.

• 2 / 5 1

  

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  My package was not delivered to the correct address. The packaging was of poor quality. The taping was not secure to avoid the box from falling apart.

  Review of 8/26/23, following an experience of 8/3/23 by SAVITRI F.

• 2 / 5 1

  

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  Nearly every item we order is backordered several months. When we reach out for an ETA it takes day to receive a response.

  Review of 8/26/23, following an experience of 7/19/23 by DELILAH H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  My order was processed and delivered in a timely manner.

  Review of 8/26/23, following an experience of 7/18/23 by MARK M.

• 5 / 5 1

  

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  Great service and rapid delivery

  Review of 8/26/23, following an experience of 7/13/23 by DARRYL P.

• 4 / 5 1

  

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  professional and fast delivery

  Review of 8/26/23, following an experience of 7/19/23 by AFNAN M.

• 2 / 5 1

  

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  Difficult to work with. I placed an order online, but while in cart, the page changed the quantity of one of my items. I could not e4dit or cancel directly once submitted, so I had to email a request. I did so immediately, but they could not update my order. I had to cancel my order which was a painful process that took several days. Then finally I could place a new order for the correct quantities. It would have been much easier for someone to help me simply update the quantity on one item.

  Review of 8/26/23, following an experience of 8/8/23 by JEFF B.

• 5 / 5 1

  

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  Exactly what we wanted and in a timely manner! Easy to order as well!

  Review of 8/26/23, following an experience of 7/27/23 by JULIE S.

• 5 / 5 1

  

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  order came promptly. good quality

  Review of 8/23/23, following an experience of 7/26/23 by KIM B.

• 5 / 5 1

  

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  This pillows are very plush and keep their shape. This is every bed's must have!

  Review of 8/23/23, following an experience of 5/8/23 by SEAN C.

• 5 / 5 1

  

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  These sheets feel like butter. So insanely soft ! Great purchase !

  Review of 8/23/23, following an experience of 5/15/23 by KIMBERLY P.

• 4 / 5 1

  

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  Product okay for its use but not quality I expected.

  Review of 8/23/23, following an experience of 7/18/23 by AMY S.

• 5 / 5 1

  

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  I received my order on time. The customer service was great, and I will definitely buy from this company again.

  Review of 8/23/23, following an experience of 6/9/23 by ANNIE L.

• 4 / 5 1

  

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  I really like the shirts that I ordered, the only thing I would like to point is that they should include all the cost with customs that way we don't have to pay unexpected costs, but everything else was besides that was perfect

  Review of 8/23/23, following an experience of 7/18/23 by MARCOS R.

• 4 / 5 1

  

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  easy process

  Review of 8/23/23, following an experience of 8/8/23 by KENNETH V.

• 1 / 5 1

  

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  I have made several orders and the orders take months to get to the facility and they do not give you updates on your order but they take your money. I have had orders delayed for over 6-7 months, it's ridiculous. You can't understand the representative when you call about your order, then when you cancel the order and ask for a refund you have to call back to still not receive your refund for months. I ordered towels they came in months after ordered and they were very poor quality.

  Review of 8/23/23, following an experience of 4/4/23 by KRISTOFER W. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The product arrived within the expe3cted amoount of time.

  Review of 8/23/23, following an experience of 6/3/23 by DEBRA S.

• 5 / 5 1

  

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  Varied products; good quality products; really great prices;; great value for the money. Have bought from them before will continue to do so in the future.

  Review of 8/23/23, following an experience of 7/24/23 by MERRY T.

• 5 / 5 1

  

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  sGood web sight and easy to use

  Review of 8/22/23, following an experience of 4/28/23 by ROBERT M.

• 5 / 5 1

  

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  Product was received as ordered and undamaged,

  Review of 8/22/23, following an experience of 5/29/23 by LOLA D.

• 5 / 5 1

  

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  Great selection of products! Great, easy website! Quick, efficient delivery! Highly recommend! Thank y'all!

  Review of 8/22/23, following an experience of 5/29/23 by SHAWN C.

• 4 / 5 1

  

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  Really appreciate the sturdy laundry cart. It didn’t include tools for assembly so I hired a handyman to assist. Also would’ve liked the option of a push handle to purchase. But the product is solid I’m happy.

  Review of 8/22/23, following an experience of 6/19/23 by LORA M.

• 5 / 5 1

  

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  It was very easy ordering from this company. quality of materials is great.

  Review of 8/22/23, following an experience of 6/28/23 by HENDERSON J.

• 5 / 5 1

  

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  It is grate and I like how fast thay get deliver.

  Review of 8/22/23, following an experience of 5/12/23 by MICHAEL M.

• 5 / 5 1

  

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  Nice soft pillows, great price.

  Review of 8/22/23, following an experience of 6/10/23 by NICOLE W.

• 4 / 5 1

  

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  Service was good.

  Review of 8/22/23, following an experience of 2/28/23 by LILI M.

• 5 / 5 1

  

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  Great linen quality. Ordered all flats and pillow cases. Will be ordering again. Just wished it could be picked up at their warehouse instead of paying for the shipping.

  Review of 8/22/23, following an experience of 2/23/23 by ROY H.

• 5 / 5 1

  

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  Very good.

  Review of 8/22/23, following an experience of 7/4/23 by LARRY L.

• 4 / 5 1

  

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  The ordering process was easy. It did take some time to receive my shipment because they are made to order but it was an acceptable wait.

  Review of 8/22/23, following an experience of 4/6/23 by MARYJO S.

• 4 / 5 1

  

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  I had ordered a single order of 6 waitress aprons, unfortunately I actually only received 1 apron! I emailed & then called and a lovely woman helped correct the oversight concerning myy order. I did receive the other 5 aprons. Excellent in person resolution assistance but obviously questionable order fulfillment.

  Review of 8/22/23, following an experience of 3/16/23 by LINDA S.

• 4 / 5 1

  

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  prompt delivery and item is of good quality, wish I would have gone a bit smaller for the duvet cover....prices are amazing

  Review of 8/22/23, following an experience of 4/18/23 by JANET O.

• 1 / 5 1

  

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  I have ordered before and it went well. However i should have been told you did not have product or it was delayed. To have to call after a month and be told, your not sure. It mad me look bad in front of one of my accts.

  Review of 8/22/23, following an experience of 4/6/23 by JOHN G.

• 5 / 5 1

  

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  Great service fast service

  Review of 8/22/23, following an experience of 3/17/23 by MORDECHAI M.

• 5 / 5 1

  

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  Excellent service and product. Shirts fit exactly as ordered and excellent quality

  Review of 8/21/23, following an experience of 6/15/23 by JENNIFER S.

• 5 / 5 1

  

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  fast shipping and great price

  Review of 8/21/23, following an experience of 5/22/23 by KEITH S.

• 5 / 5 1

  

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  Everything went well from start to finish and I love the bedspread. Thanks

  Review of 8/21/23, following an experience of 6/6/23 by LURLINE F.

• 5 / 5 1

  

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  Ordering was simple, delivery was faster than expected,

  Review of 8/21/23, following an experience of 5/29/23 by RYAN L.

• 5 / 5 1

  

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  Excellent quality and softness. I will want more.

  Review of 8/21/23, following an experience of 3/26/23 by BARBARA L.

• 5 / 5 1

  

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  Great selection and easy to find what I'm looking for.

  Review of 8/21/23, following an experience of 6/8/23 by ISMAEL R.

• 5 / 5 1

  

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  Very satisfied !

  Review of 8/21/23, following an experience of 4/28/23 by LARRY B.

• 5 / 5 1

  

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  Good

  Review of 8/21/23, following an experience of 5/11/23 by STEW T.

• 5 / 5 1

  

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  A first time order after seeing one of their blankets at a hotel. It was easy to make the order even and there were so many options to consider

  Review of 8/21/23, following an experience of 2/25/23 by KRIS W.

• 5 / 5 1

  

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  Smooth transaction

  Review of 8/21/23, following an experience of 3/18/23 by LYNN M.

• 5 / 5 1

  

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  The quality is great for the price. I do wish that some towels they had on the site could be ordered in smaller quantities, but overall, I am extremely satisfied

  Review of 8/21/23, following an experience of 4/9/23 by MICHAEL O.

• 3 / 5 1

  

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  First batch we got a bought a year ago had good color. New BW the r got the color faded within 3 months. We were using Tide detergent system then and now.

  Review of 8/21/23, following an experience of 4/21/23 by JAYJEET G.

• 3 / 5 1

  

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  Towels started to ravial after 3rd washing.

  Review of 8/21/23, following an experience of 3/5/23 by ANGELA N.

• 1 / 5 1

  

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  Still have not received any items

  Review of 8/15/23, following an experience of 6/18/23 by LUTHER H.

• 3 / 5 1

  

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  When I place an order, the product arrives too late.

  Review of 8/10/23, following an experience of 7/8/23 by ADRIEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great Deals!

  Review of 7/27/23, following an experience of 7/5/23 by DAVID P.

• 5 / 5 1

  

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  They have everything I need in quality and quantity. The site is easy to navigate. My only complaint is the lack of communication after an order is placed. I would love to get a tracking number emailed or even posted in my order history. Not worth losing a whole star over though. Customer service is relatively easy to get a hold of, a live person no less. They are genuinely helpful and friendly.

  Review of 7/26/23, following an experience of 7/9/23 by ELIZABETH M.

• 5 / 5 1

  

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  the website was very easy to use, I just had to put in the product and how many I wanted.

  Review of 7/18/23, following an experience of 5/30/23 by SUZANNE S.

• 5 / 5 1

  

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  Great products! Ships fast!

  Review of 7/18/23, following an experience of 6/15/23 by TERRI D.

• 5 / 5 1

  

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  Order was easy, seamless and fast. Would Have liked more tracking information.

  Review of 7/18/23, following an experience of 6/24/23 by RYLMA P.

• 5 / 5 1

  

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  The queen coverlets look great.

  Review of 7/18/23, following an experience of 6/21/23 by MARY T.

• 5 / 5 1

  

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  I have multiple businesses and this site offers a variety of products. I always check here first when I need something for my spa or one of my properties.

  Review of 7/18/23, following an experience of 6/26/23 by LEANNE L.

• 3 / 5 1

  

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  site is easy

  Review of 7/18/23, following an experience of 6/6/23 by ARMERITTA T.

• 2 / 5 1

  

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  I did not like that when I returned a product to you all, had to pay return fee, plus had to pay for snippy. My order was almost less than your return fees, don’t plan on ordering anything else from you

  Review of 7/18/23, following an experience of 5/31/23 by KIMBERLY H.

  Answer by directtextilestore.com

  

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  I am sorry to hear of your dissatisfaction with your return.

• 5 / 5 1

  

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  Order arrived promptly and the website offered great options.

  Review of 7/18/23, following an experience of 5/28/23 by WILLIAM T.

• 1 / 5 1

  

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  I waited a long time for my order to arrive. When it did arrive, it was the wrong color (brown instead of green). After several contacts with the company, I finally received my original order - but I first had to deal with returning the incorrect product on my own. The actual product color did not match the online color, and was therefore unusable to me. Add that to the poor quality of the towels, and I was very disappointed. I looked into returning the towels, and found that there was a high restocking fee, plus I’d have to pay to ship them back, which didn’t pay. All told, I feel I’m out almost $50 and have a product I don’t like!

  Review of 7/18/23, following an experience of 5/26/23 by DIANA R. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  I am sorry to hear of your dissatisfaction with your order. Our records show that you were issued a free return label for the first incorrect item to be shipped back to our warehouse, our records also show that the correct item was delivered. We have no records of you requesting a return for your order. Please contact our customer service team for assistance with that return. We look forward to hearing from you soon.

  Answer by Diana R

  

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  I didn’t request a return the second time because of the cost to ship it back to you, plus the high price of the restocking fee. I’d be happy to return it to you if you’ll send me a pre-paid return label, and won’t charge me a restocking fee. Please let me know if this is acceptable to you. Thank you

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• 5 / 5 1

  

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  The golf towel is very nice quality

  Review of 7/18/23, following an experience of 6/23/23 by SCOTT B.

• 5 / 5 1

  

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  Great amenities for our resort. Our guests love this brand. Prices are competitive. Delivery is quick.

  Review of 7/18/23, following an experience of 5/26/23 by JULIE B.

• 5 / 5 1

  

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  Easy ordering and quick delivery.

  Review of 7/18/23, following an experience of 6/12/23 by BETTY D.

• 5 / 5 1

  

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  Website is easy to use and the items are shipped promptly.

  Review of 7/18/23, following an experience of 6/19/23 by KURT V.

• 2 / 5 1

  

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  Towels were incredibly thin, cheap material. Returning them in their original package will cost as much as the towels. The only reason for the second star is the quick delivery time.

  Review of 7/18/23, following an experience of 6/17/23 by JESSICA E.

• 5 / 5 1

  

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  A great product and quality. Wonderful customer service. I needed these pillowcases immediately and Direct Textile was able to deliver them in 2 days! I will definitely use them again.

  Review of 7/18/23, following an experience of 6/27/23 by SUSAN H.

• 5 / 5 1

  

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  The products were very good quality and the company was very informative when there was a delay. I highly recommend this company and their products.

  Review of 7/18/23, following an experience of 6/2/23 by SHARI P.

• 5 / 5 1

  

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  Great prices and variety. My company has ordered from the site for a while now.

  Review of 7/18/23, following an experience of 5/29/23 by MORGAN B.

• 3 / 5 1

  

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  Nothing bad, nothing special. Average service.

  Review of 7/18/23, following an experience of 3/16/23 by GARLAND E.

• 5 / 5 1

  

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  Excellent customer service. Easy to communicate. Quality of product as described.

  Review of 7/18/23, following an experience of 5/20/23 by LARRY M.

• 5 / 5 1

  

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  Pleased with the easy procedure in ordering

  Review of 7/18/23, following an experience of 5/17/23 by SHARILEE R.

• 5 / 5 1

  

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  Heat product, fast service and excellent customer service!

  Review of 7/18/23, following an experience of 3/7/23 by MICKEY M.

• 5 / 5 1

  

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  Product was what I had been looking for. Order was timely and very decent price.

  Review of 7/18/23, following an experience of 5/23/23 by SHARON S.

• 5 / 5 1

  

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  All good.

  Review of 7/18/23, following an experience of 5/22/23 by MACK M.

• 3 / 5 1

  

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  I have ordered from Directextile repeatedly. Items come hit and miss, sometimes over the course of several months. It is frustrating that this information is not conveyed.

  Review of 7/18/23, following an experience of 3/23/23 by MICHELLE C.

  Answer by directtextilestore.com

  

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  I am sorry to hear of your dissatisfaction with your order. Please contact our customer service team for additional assistance.

• 5 / 5 1

  

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  Affordable, good quality baby blankets

  Review of 7/18/23, following an experience of 5/15/23 by LYNN S.

• 5 / 5 1

  

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  Excellent products at great pricing. Prompt shipping

  Review of 7/18/23, following an experience of 5/2/23 by TRACEY S.

• 4 / 5 1

  

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  Placing an order was easy and informative. Shipping with this past order was uncharacteristically slow.

  Review of 7/18/23, following an experience of 5/11/23 by DAVID P.

• 5 / 5 1

  

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  Easy to work with.

  Review of 7/18/23, following an experience of 2/24/23 by ANONYMOUS P.

• 5 / 5 1

  

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  Love the selection of products. I’ve ordered bedding, towels, and scrubs

  Review of 7/18/23, following an experience of 5/24/23 by LEANNE L.

• 5 / 5 1

  

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  good

  Review of 7/18/23, following an experience of 5/25/23 by THOMAS C.

• 5 / 5 1

  

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  we've always had good success working with directtextilesstore staff.

  Review of 7/18/23, following an experience of 5/20/23 by KIMBERLY K.

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