Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5 1

  

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  As always, these are quality towels that do not fade in the wash...at least not yet.

  Review of 7/18/23, following an experience of 3/17/23 by STEVEN T.

• 5 / 5 1

  

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  I recommend. They had the same product as elsewhere, and a lower price. That is why I chose to buy from them.

  Review of 7/18/23, following an experience of 4/24/23 by ELIZABETH L.

• 4 / 5 1

  

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  The site is easy to navigate and covers your availability of inventory pretty well.

  Review of 7/18/23, following an experience of 3/9/23 by JOSEPH P.

• 5 / 5 1

  

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  i will be purchasing some more that's for sure.

  Review of 7/18/23, following an experience of 5/8/23 by SHELDON J.

• 5 / 5 1

  

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  Pillows are fantastic!

  Review of 7/18/23, following an experience of 5/19/23 by CLYDE C.

• 4 / 5 1

  

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  Nice towels, what we were looking for.

  Review of 7/18/23, following an experience of 4/21/23 by SHERRI H.

• 5 / 5 1

  

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  Thank you

  Review of 7/18/23, following an experience of 5/4/23 by KATHLEEN T.

• 5 / 5 1

  

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  Easy ordering

  Review of 7/18/23, following an experience of 3/15/23 by NORMA B.

• 3 / 5 1

  

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  sheets came in promptly

  Review of 7/18/23, following an experience of 3/28/23 by DAVID C.

• 5 / 5 1

  

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  Great product at a fair price.

  Review of 7/18/23, following an experience of 5/5/23 by JEFF D.

• 5 / 5 1

  

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  Easy to use website.

  Review of 7/18/23, following an experience of 5/1/23 by MARGIE W.

• 5 / 5 1

  

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  Definitely will recommend and continue to use. THank you Direct Textile Store!

  Review of 7/18/23, following an experience of 2/27/23 by JANETTE P.

• 4 / 5 1

  

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  It was very easy to order. My order was received in a timely manner.

  Review of 7/18/23, following an experience of 4/19/23 by CHRISTINE T.

• 5 / 5 1

  

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  They have a great selection and pricing. My orders have been delivered on time and have always been of great quality.

  Review of 7/18/23, following an experience of 2/23/23 by JOHN L.

• 2 / 5 1

  

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  I ordered my product June 6 and still have not received it. I have also called the customer service line multiple times and no call backs.

  Review of 7/18/23, following an experience of 5/5/23 by HUNTER W.

  Answer by directtextilestore.com

  

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  We are sorry to hear of your dissatisfaction with the items you received. Please contact our customer service team for additional assistance. We look forward to hearing from you.

• 4 / 5 1

  

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  I love the robe, but we will be buying the cotton robes as they will be softer

  Review of 7/18/23, following an experience of 4/26/23 by JUDITH B.

• 5 / 5 1

  

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  These are great towels. Thick, soft, plush.

  Review of 7/18/23, following an experience of 5/8/23 by BEN B.

• 4 / 5 1

  

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  Ordering was easy.

  Review of 7/18/23, following an experience of 4/6/23 by KRIS A.

• 5 / 5 1

  

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  I was looking for patient gowns. Their pricing is very good. I ordered a sample and received it. The material is very good. I will be ordering soon. A recommendation I would like is - if you can make it possible to order samples for other products as well. There were more than one that I had liked but I was not able to order samples for those.

  Review of 7/18/23, following an experience of 6/29/23 by BEENA V.

• 5 / 5 1

  

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  Customer Service was extremely helpful in picking out the right product. Fast responses. Always a pleasure doing business with you.

  Review of 7/18/23, following an experience of 2/28/23 by JAYCEE S.

• 5 / 5 1

  

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  The people were very helpful because I was not sure I was contacting the right company. They were able to convince me I was in the right place and therefore I was able to order what I had been searching for.

  Review of 7/18/23, following an experience of 3/31/23 by GLORIA M.

• 1 / 5 1

  

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  I’m very disappointed with these sheets. I’m not able to use them as intended. They are very transparent, my clients do not appreciate it.

  Review of 7/18/23, following an experience of 4/11/23 by EVETT C.

  Answer by directtextilestore.com

  

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  We are sorry to hear of your dissatisfaction with the items you received. Please contact our customer service team for additional assistance. We look forward to hearing from you.

  Answer by directtextilestore.com

  

  Flag

  We are sorry to hear of your dissatisfaction with the items you received. Please contact our customer service team for additional assistance. We look forward to hearing from you.

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• 5 / 5 1

  

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  Best prices I've found across the board. Shipping was even faster than I expected. Overall great experience.

  Review of 7/18/23, following an experience of 2/27/23 by SHERYL E.

• 5 / 5 1

  

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  Website easy to order from.

  Review of 7/18/23, following an experience of 6/29/23 by CAROLE R.

• 5 / 5 1

  

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  My orders came quickly. I have ordered towels and scrubs from this company. I’m in the salon and spa industry and I like that they have a variety of goods.

  Review of 7/18/23, following an experience of 4/4/23 by LEANNE L.

• 5 / 5 1

  

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  easy order and relatively quick delivery--wish you carried 5 foot wide white vinyl curtains though

  Review of 7/18/23, following an experience of 3/31/23 by LISA A.

• 5 / 5 1

  

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  I placed my order and took a little bit to receive but it was worth the wait.

  Review of 7/18/23, following an experience of 4/1/23 by CHANTELLE D.

• 5 / 5 1

  

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  The entire process of ordering towels for our physical therapy clinic was simple and seamless from finding the correct product, to ordering and then receiving the shipment.

  Review of 4/26/23, following an experience of 11/4/22 by JOHANN M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The ordering process went smoothly and the towels arrived quickly. I chose DTS from a plethora of other online companies because the price for a small quantity order and for shipping was the best. However, when I went to place a second order, the shipping fee had quadrupled, from $14.00 to $60.00 for the same quantity and ship method, which made it cost prohibitive, so I had to order from another company. I would like to order in the future if the shipping cost is made more reasonable like with my first order.

  Review of 4/19/23, following an experience of 2/16/23 by MARY W.

• 1 / 5 1

  

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  Still waiting to be reimbursed for my return, which I had to pay for.

  Review of 4/18/23, following an experience of 2/5/23 by AARON S.

• 4 / 5 1

  

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  easy to order, great pricing, would have liked slightly thicker but the towels are nice quality

  Review of 4/18/23, following an experience of 1/3/23 by TERRI H.

• 2 / 5 1

  

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  By the time I realized I had the wrong pants it was to late to return them.

  Review of 4/14/23, following an experience of 2/5/23 by CARLOTTA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  great to deal with

  Review of 4/8/23, following an experience of 1/27/23 by STAN B.

• 5 / 5 1

  

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  Excellent quality and great service. Thanks so much

  Review of 4/8/23, following an experience of 2/6/23 by JULIA W.

• 1 / 5 1

  

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  Could not figure out return policy until it was too late.

  Review of 4/8/23, following an experience of 1/29/23 by TODD L.

• 5 / 5 1

  

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  very reliable and quick

  Review of 4/8/23, following an experience of 2/1/23 by JOSH H.

• 5 / 5 1

  

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  This was my first time using Direct Textile Store and I had no problems finding the product I was interested in, the specific details, and quickly placing an order as a new customer.

  Review of 4/7/23, following an experience of 1/30/23 by EMILY U.

• 4 / 5 1

  

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  everything was easy-no problems

  Review of 4/7/23, following an experience of 1/27/23 by CHANCELLORS LEARNING SYSTEMS P.

• 5 / 5 1

  

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  I had trouble ordering BUT I was helped and got through the process just fine. My order came in a timely manner.

  Review of 4/7/23, following an experience of 1/26/23 by PATRICIA H.

• 5 / 5 1

  

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  Quick easy ordering, great product!

  Review of 4/7/23, following an experience of 1/11/23 by MELISSA P.

• 1 / 5 1

  

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  Poor service they ‘shorted’ me 24 sheets on my order.

  Review of 4/7/23, following an experience of 1/24/23 by WILMA R.

• 5 / 5 1

  

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  Accurate description, excellent product, and fast shipping. Very pleased.

  Review of 4/1/23, following an experience of 1/25/23 by STEPHEN W.

• 1 / 5 1

  

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  I canceled the order received a cancellation confirmation, I still received the order and they are trying to charge me to send the product back plus a restocking fee. Also, I ordered white sheets, but for some reason there’s a strange hue of purple that are on the sheets. I should’ve stuck with Amazon.

  Review of 4/1/23, following an experience of 2/10/23 by ANDREYA D.

• 5 / 5 1

  

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  These products are perfect for my Airbnb.

  Review of 3/23/23, following an experience of 1/24/23 by MARY H.

• 5 / 5 1

  

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  Price is ok of product, timely delivery

  Review of 3/23/23, following an experience of 2/14/23 by NICK P.

• 2 / 5 1

  

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  waited over 6 months to recieve the order, tracking for status of order is pitiful

  Review of 3/23/23, following an experience of 10/1/22 by ROY A.

• 5 / 5 1

  

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  The only down fall is that you guys dont mail to Puerto Rico. I order and send to my family in Florida and the forwarded to me. Its worth the money, but you should consider mailing to PR, we are a US territory.

  Review of 3/23/23, following an experience of 2/15/23 by JANETTE P.

  Answer by directtextilestore.com

  

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  Thank you for the feedback. We are now set up to deliver to Puerto Rico again. If you need any help or have any quesitons, please let us know.

  Answer by Janette P

  

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  OMG, Thank you! You guys are awesome!!

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  We received the order quickly and they were exactly what we needed!

  Review of 3/20/23, following an experience of 2/6/23 by MARILYN M.

• 5 / 5 1

  

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  Quick shipping great prices!

  Review of 3/20/23, following an experience of 1/12/23 by MARTY W.

• 3 / 5 1

  

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  I just feel it is average not poor and not excellent. I think your shipping cost is high for how it is packaged

  Review of 3/20/23, following an experience of 2/9/23 by TED M.

• 4 / 5 1

  

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  Good customer service. After a small mix up in orders that I received, they fixed the problem and got me what I need in a fairly timely matter.

  Review of 3/20/23, following an experience of 1/10/23 by TIMOTHY S.

• 5 / 5 1

  

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  fast shipping, great price, great product

  Review of 3/16/23, following an experience of 2/6/23 by SETH Y.

• 1 / 5 1

  

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  The order, which was small, took several months to deliver and was delivered 2 months later than promised. The gentleman who I called multiple times never returned a phone call and never fixed the shipping charges he promised to work on. No accountability or attempt on the vendor to remedy. It was a terrible experience from start to finish. I can't recommend this service to anyone with confidence that they will be cared for with basic standard service as a customer should.

  Review of 3/16/23, following an experience of 9/22/22 by ROBERT H.

• 5 / 5 1

  

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  Easy to find what I was needing on the website, easy to place the order, quick delivery and a very fair price. Plus good quality product. Happy customer!

  Review of 3/16/23, following an experience of 1/9/23 by KAREN S.

• 5 / 5 1

  

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  Easy

  Review of 3/16/23, following an experience of 1/7/23 by GARLAND A.

• 5 / 5 1

  

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  Excellent service and easy to contact. I had a problem with my order d it was quickly resolved.

  Review of 3/16/23, following an experience of 11/18/22 by SUSAN Q.

• 5 / 5 1

  

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  Very Happy with the Product and quick delivery. I'll be ordering some more in due time. Thank you Sincerely Earl.

  Review of 3/16/23, following an experience of 2/2/23 by EARL C.

• 1 / 5 1

  

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  It was easy to order,but that's where it stopped. The orders were not delivered as promised. HUGE mix up!! Had to reorder. Will never order from thus company again!!!!

  Review of 3/15/23, following an experience of 2/4/23 by VIOLET E. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Sleeve length is different than what is pictured. Much shorter. Not 3/4.

  Review of 3/14/23, following an experience of 11/9/22 by MICHELLE C.

• 4 / 5 1

  

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  Customer service from Direct has been good. I'm waiting for a credit for stained towels from our last order but customer service has been attentive about it.

  Review of 3/14/23, following an experience of 12/29/22 by STERLING G.

• 1 / 5 1

  

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  Very bad quality of towels

  Review of 3/11/23, following an experience of 1/3/23 by AMAR V.

• 5 / 5 1

  

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  Excellent product! Customer service is beyond compare. Received email that the black work shirts were unavailable until April and could substitute the dark blue in place of the black. We did that and received the order within a few days. Very satisfied and will order more in the future when needed!

  Review of 2/23/23, following an experience of 1/11/23 by DONNA C.

• 3 / 5 1

  

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  No notification that the product was not shipping at the time of order; nor any updates as to when would be shipped. I called and found out myself.

  Review of 2/23/23, following an experience of 12/15/22 by SHAWN E.

• 4 / 5 1

  

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  Good selection of items.

  Review of 2/23/23, following an experience of 12/18/22 by KAREN M.

• 5 / 5 1

  

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  Service was prompt and quality good

  Review of 2/23/23, following an experience of 1/20/23 by RICHARD Y.

• 5 / 5 1

  

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  We have been looking for a quality commercial linen and this is exactly what we were looking to add to our inventory. Great price as well.

  Review of 2/23/23, following an experience of 12/30/22 by GARNER H.

• 5 / 5 1

  

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  The shipping was great didn't have to wait very long for my order

  Review of 2/23/23, following an experience of 1/20/23 by DAMARIS H.

• 5 / 5 1

  

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  Ordered it on line, had no problems. The tile product only took a couple of days to arrive. I... am vary HAPPY.

  Review of 2/23/23, following an experience of 12/26/22 by DANIEL G.

• 5 / 5 1

  

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  fast service and great quality products

  Review of 2/23/23, following an experience of 1/20/23 by TONYA B.

• 5 / 5 1

  

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  easy to use website, fast delivery, great quality.

  Review of 2/23/23, following an experience of 1/17/23 by TOM H.

• 5 / 5 1

  

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  Everything was user friendly.

  Review of 2/23/23, following an experience of 1/24/23 by BRENDA A.

• 5 / 5 1

  

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  Shipped quickly! Great communication on stock and substitution. Would absolutely recommend

  Review of 2/23/23, following an experience of 1/20/23 by MARILYN M.

• 5 / 5 1

  

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  Good service. Good price. Good experience

  Review of 2/23/23, following an experience of 1/21/23 by DUANE B.

• 5 / 5 1

  

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  this is one good co. to buy from thank +++++++++++ Jerry

  Review of 2/23/23, following an experience of 1/15/23 by JERRY R.

• 5 / 5 1

  

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  Exactly what we needed at a great price.

  Review of 2/23/23, following an experience of 1/25/23 by ROD M.

• 2 / 5 1

  

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  The customer service rep said that these blankets were very popular with hospitals. My wife had been in the hospital a lot lately so I expected warm brown blankets that would block air flow. The online catalog did not provide a clear description. What I got was 24 white open-weave blankets that would need an impermeable blanket on top. Also, it was not clear until after I placed the order that delivery would be additional.

  Review of 2/22/23, following an experience of 1/12/23 by DAN F.

• 1 / 5 1

  

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  I ordered a couple of samples to see which ones I wanted and only received one for 4.96 and shipping was 20. The blanket I got was not what I was looking for wanted something thicker.

  Review of 2/22/23, following an experience of 1/5/23 by BARBARA W.

• 5 / 5 1

  

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  Ordering from this company is a breeze and their willingness to send samples is very helpful.

  Review of 2/19/23, following an experience of 12/3/22 by STEVEN T.

• 5 / 5 1

  

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  Great service - will use again when needed.

  Review of 2/19/23, following an experience of 12/8/22 by SUE S.

• 5 / 5 1

  

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  Excellent online service

  Review of 2/19/23, following an experience of 8/14/22 by HONGYAN Z.

• 5 / 5 1

  

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  Fast reliable service!

  Review of 2/19/23, following an experience of 12/11/22 by PATRICIA J.

• 2 / 5 1

  

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  Poor customer's service.

  Review of 2/19/23, following an experience of 12/10/22 by PHILIP K.

• 1 / 5 1

  

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  It's been a month since I placed my order and I still have onle received part of my order.

  Review of 2/18/23, following an experience of 1/7/23 by JEFF A.

• 3 / 5 1

  

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  Delivery took much to long. There was a bend in the frame of the cart. This does not affect the use of but is still a damage to a very expensive item. It was delivered at night so did not notice til next day when taking off wrapping. Seems sturdy.

  Review of 2/15/23, following an experience of 12/31/22 by DAWN T.

• 5 / 5 1

  

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  Just what we needed.

  Review of 2/15/23, following an experience of 12/7/22 by SEAN V.

• 5 / 5 1

  

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  Received our order of patient gown within 2 business days. I called to order and my customer service representative was very polite and helpful. Will order again!

  Review of 2/15/23, following an experience of 1/11/23 by NICHOLAS H.

• 5 / 5 1

  

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  Great for vacation rental products.

  Review of 2/12/23, following an experience of 1/7/23 by STEPHANIE S.

• 5 / 5 1

  

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  Fast friendly service!

  Review of 2/12/23, following an experience of 12/20/22 by SUE S.

• 2 / 5 1

  

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  After placing the order, these sheets did not show up. I spent weeks and weeks trying to get Direct Textile Store's assistance in tracking down my order. While the customer service person was friendly when I could get ahold of her, she was very difficult to reach which was very frustrating, and ultimately was not able to resolve the problem. When finally the sheets showed up 3 months later they were the wrong product. All customer service was able to do was accept a return. All said in done, I have waited several months, invested hours into this and I still do not have the sheets I ordered. So frustrating.

  Review of 2/12/23, following an experience of 9/25/22 by KIMI M.

• 5 / 5 1

  

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  Great service, quick delivery

  Review of 2/12/23, following an experience of 12/7/22 by JULIE R.

• 1 / 5 1

  

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  WORST EXPIERANCE WAITED MONTHS THEN REORDERED WAITED MONTHS AGAIN RE ORDERED AGAIN AND FINALLY GOT THE SHIRT 3 MONTHS LATER

  Review of 2/9/23, following an experience of 10/18/22 by JON A.

• 2 / 5 1

  

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  This company is incredibly difficult when it comes to returns. I was working with customer service to get a wrong order returned. It was partially my fault and partially theirs so I knew I would need to pay the fees. Nothing happened. Finally I ordered new product and just asked to return the regular way. I got an email saying they would review the return and that was it. I never heard back because it had been over a month since the order arrived even though during that month I had been talking regularly with customer service.

  Review of 2/9/23, following an experience of 12/4/22 by MARGO B.

• 4 / 5 1

  

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  There was no problems with the site. It could be a bit nicer looking.

  Review of 2/9/23, following an experience of 12/3/22 by IAN G.

• 5 / 5 1

  

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  Awesome job!

  Review of 2/9/23, following an experience of 1/4/23 by VALERIE T.

• 5 / 5 1

  

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  Received product in timely manner product was as ordered

  Review of 1/26/23, following an experience of 11/29/22 by JOHN F.

• 5 / 5 1

  

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  5 stars ⭐️

  Review of 1/24/23, following an experience of 12/1/22 by ROBIN V.

• 4 / 5 1

  

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  The order was shipped and received in a timely fashion - a plus, when considering the order was placed during the holiday rush.

  Review of 1/24/23, following an experience of 11/28/22 by BERNADETTE E.

• 5 / 5 1

  

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  Excellent service from beginning to end. As far as I know, you are the only ones selling extra long bedding. Please don't go out of business.

  Review of 1/23/23, following an experience of 12/2/22 by TIMOTHY M.

• 5 / 5 1

  

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  received the production in plenty of time for Christmas.

  Review of 1/23/23, following an experience of 12/1/22 by ELAINE A.

• 5 / 5 1

  

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  Customer service that is speedy and excellent!

  Review of 1/23/23, following an experience of 11/28/22 by GARTH Y.

Reviews displayed in chronological order