Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5 1

  

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  I find your products to be very good.

  Review of 4/26/24, following an experience of 4/15/24 by BARBARA R.

• 5 / 5 1

  

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  I cant believe the fast turn around The shtrt is amazing Im currently sewing on my plymouth patches

  Review of 4/25/24, following an experience of 4/18/24 by LARRY D.

• 5 / 5 1

  

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  Fast shipping quality product but my oh my expensive

  Review of 4/25/24, following an experience of 4/18/24 by KENNY F.

• 5 / 5 1

  

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  the site is easy to navigate, great pricing and fast shipping.

  Review of 4/25/24, following an experience of 4/11/24 by LISA M.

• 5 / 5 1

  

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  Always great. Easy ordering. Fast delivery. 100% accurate. NEVER a problem with anything, including backorders or partial shipments. Highly recommend.

  Review of 4/23/24, following an experience of 4/13/24 by CLINT S.

• 4 / 5 1

  

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  Navigating the site was very easy, ordering was easy and I received my order before I was expecting it.

  Review of 4/23/24, following an experience of 4/14/24 by ERIC T.

• 5 / 5 1

  

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  easy to order online and fast delivery

  Review of 4/23/24, following an experience of 4/5/24 by ANDY W.

• 3 / 5 1

  

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  Easy enough to work with.

  Review of 4/23/24, following an experience of 3/18/24 by VICKI B.

• 3 / 5 1

  

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  They have many listings at really low prices.

  Review of 4/19/24, following an experience of 4/1/24 by LAURA P.

• 4 / 5 1

  

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  We've just received the new rags and are excited to see how they hold up. Thank you.

  Review of 4/19/24, following an experience of 3/27/24 by DIANA C.

• 5 / 5 1

  

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  I found the jacket I wanted on their website for less than other sites so I would recommend directtextilestore.com

  Review of 4/19/24, following an experience of 3/29/24 by JONATHAN C.

• 5 / 5 1

  

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  Shipping was fast and a high quality product!

  Review of 4/19/24, following an experience of 3/30/24 by ISAAC S.

• 5 / 5 1

  

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  I recently received a set of white napkins from Direct Textile, and I must say, they exceeded my expectations. These napkins are exactly what I was searching for – simple, elegant, and of exceptional quality. Firstly, the pure white color is crisp and clean, adding a touch of sophistication to any table setting. Whether for everyday use or special occasions, these napkins elevate the dining experience effortlessly.

  Review of 4/19/24, following an experience of 3/21/24 by VINNETTE R.

• 5 / 5 1

  

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  Great selection!

  Review of 4/19/24, following an experience of 4/1/24 by GRETCHEN V.

• 5 / 5 1

  

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  This is my second order with Direct Textiles. This order came very quickly and correctly.

  Review of 4/5/24, following an experience of 3/28/24 by CAROL J.

• 5 / 5 1

  

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  I’ve been ordering from Direct Textile for many years for my business. They have exceptional customer service and ship out in a few days!

  Review of 4/4/24, following an experience of 3/15/24 by MARY B.

• 5 / 5 1

  

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  Great experience as always at DTS.

  Review of 4/4/24, following an experience of 1/1/70 by MITCH E.

• 5 / 5 1

  

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  Very good product

  Review of 4/4/24, following an experience of 3/21/24 by NICHOLAS D.

• 4 / 5 1

  

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  It took awhile to receive the order from UPS. I am not sure why since I have ordered from this site in the past and receive many orders from others. It took about 2 weeks.

  Review of 4/4/24, following an experience of 3/8/24 by SHANNA T.

• 5 / 5 1

  

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  Great product, Excellent prices!

  Review of 4/4/24, following an experience of 3/13/24 by DAVID P.

• 5 / 5 1

  

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  great

  Review of 4/4/24, following an experience of 3/13/24 by JON F.

• 5 / 5 1

  

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  Quality products, great customer service, easy to use website.

  Review of 4/4/24, following an experience of 3/20/24 by STEVE B.

• 3 / 5 1

  

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  The forms can be revamped to be more friendly to the user.

  Review of 4/4/24, following an experience of 3/8/24 by CORINNE U.

• 5 / 5 1

  

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  Perfect fit, great work shirt as advertised.

  Review of 4/4/24, following an experience of 3/16/24 by TIMOTHY B.

• 5 / 5 1

  

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  My company has been doing business with you for a while now, and I have never been disappointed. Thank you.

  Review of 4/4/24, following an experience of 3/7/24 by BARBARA R.

• 5 / 5 1

  

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  I recently received 60 white spun poly satin band napkins from Direct Textile, and I must say, they exceeded my expectations. These napkins are exactly what I was searching for – simple, elegant, and of exceptional quality.Firstly, the pure white color is crisp and clean, adding a touch of sophistication to any table setting. Whether for everyday use or special occasions, these napkins elevate the dining experience effortlessly.Secondly, the material is top-notch. Made from high-quality fabric, these napkins are soft to the touch yet durable enough to withstand regular use and multiple washings. They maintain their shape and color beautifully, ensuring long-lasting enjoyment.Additionally, the size is perfect. These napkins provide ample coverage and fold neatly, adding a polished look to any table arrangement.Overall, I am highly impressed with the white napkins from Direct Textile. They are exactly what I was looking for in terms of style, quality, and functionality. I would definitely recommend them to anyone in search of elegant and reliable napkins for their home or event.

  Review of 4/4/24, following an experience of 3/21/24 by ADRIEN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service. I needed assistance and I was guided and help get what I needed.

  Review of 3/26/24, following an experience of 3/12/24 by ROSIE M.

• 4 / 5 1

  

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  took very long.

  Review of 3/26/24, following an experience of 3/9/24 by ANA D.

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 3/26/24, following an experience of 3/12/24 by MATTHEW B.

• 5 / 5 1

  

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  A terrific and well-priced source for our costuming needs. Have used before, will probably use again!

  Review of 3/26/24, following an experience of 3/11/24 by SARAH B.

• 5 / 5 1

  

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  I have been dealing with Direct Textile for years. Very happy with their product. The online ordering system is very easy and shipping is quick.

  Review of 3/26/24, following an experience of 3/12/24 by MICHAEL M.

• 5 / 5 1

  

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  They kept in touch when my order needed some changes. The order came super fast, and the quality is great.

  Review of 3/26/24, following an experience of 3/5/24 by RUTH P.

• 5 / 5 1

  

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  Ordering was easy & we are thrilled with the pillows

  Review of 3/26/24, following an experience of 2/19/24 by N K.

• 5 / 5 1

  

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  Great experience, always with DTS

  Review of 3/26/24, following an experience of 3/7/24 by MITCH E.

• 1 / 5 1

  

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  Jen was very helpful. Joe was not. I will not order if I have to deal with Joe. Worst experience. Worst customer service.

  Review of 3/26/24, following an experience of 2/29/24 by ROSIE M.

• 5 / 5 1

  

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  I loved the follow up regarding receipt of the product and satisfaction.

  Review of 3/26/24, following an experience of 3/2/24 by TERRY G.

• 2 / 5 1

  

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  Ordered a pack of 4 only received 3.

  Review of 3/24/24, following an experience of 3/3/24 by JIM B.

• 2 / 5 1

  

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  I suggest having your website describe the products as they are so that purchasers are not unhappy with they arrive as ours did. The towels and wash clothes look like cheesecake rags.

  Review of 3/23/24, following an experience of 2/29/24 by SRINIVAS S.

• 5 / 5 1

  

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  I am happy that I received my product as quickly as I did. I had no difficulties in ordering. So far I am a satisfied customer. Thank you

  Review of 3/23/24, following an experience of 2/29/24 by FREDRICK G.

• 4 / 5 1

  

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  The delivery was slow. Overall I was thrilled with my towels. I should say I couldn’t be more pleased with the quality . Nothing bad at all. Just slow getting here. I get it that at times snags slow things down. I will be recommending you to family and friends. Keep up the good work.

  Review of 3/23/24, following an experience of 2/27/24 by IRMA A.

• 5 / 5 1

  

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  Amazing quality and outstanding customer service.

  Review of 3/23/24, following an experience of 3/3/24 by SHIRLEY I.

• 5 / 5 1

  

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  Quality product and great customer service. I have been working with Direct Textile Store for years.

  Review of 3/19/24, following an experience of 2/21/24 by KIM H.

• 5 / 5 1

  

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  Always a great experience shopping at DTS

  Review of 3/19/24, following an experience of 2/29/24 by MARCI F.

• 5 / 5 1

  

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  The shirts were exactly what we ordered at a great price!!

  Review of 3/19/24, following an experience of 2/27/24 by Z G.

• 2 / 5 1

  

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  I ordered these towels after using the brand at an upscale resort spa. I decided to order a couple to see if the quality of the towel stood up at home. It did not. The company itself was very easy to work with and responsive and the product arrived smoothly. However, I am disappointed with the quality and will not be ordering anymore.

  Review of 3/19/24, following an experience of 2/25/24 by GAVIN H.

• 5 / 5 1

  

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  Easy to navigate, selection is impressive and delivery was speedy. I will be using this site again.

  Review of 3/19/24, following an experience of 2/29/24 by MICHAEL B.

• 5 / 5 1

  

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  Great customer service , good quality items, I got my order very fast

  Review of 3/19/24, following an experience of 2/28/24 by LIAM S.

• 5 / 5 1

  

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  As advertised. Happy with purchase

  Review of 3/4/24, following an experience of 2/23/24 by RANDALL M.

• 5 / 5 1

  

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  Great experience

  Review of 3/2/24, following an experience of 2/20/24 by MARCI F.

• 5 / 5 1

  

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  They are super affordable and arrived fast! Definitely buying more for our company!

  Review of 3/2/24, following an experience of 2/12/24 by NICK R.

• 5 / 5 1

  

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  Site was easy to use. Shipment was fast and accurate

  Review of 3/2/24, following an experience of 2/21/24 by ALAN W.

• 4 / 5 1

  

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  Product was good. Unfortunately box was extremely torn and gapping holes barely held together. UPS must of sent it through a war zone before delivering it.

  Review of 3/1/24, following an experience of 2/21/24 by DEEANN E.

• 4 / 5 1

  

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  So far pleased with service

  Review of 3/1/24, following an experience of 2/21/24 by JULIE K.

• 5 / 5 1

  

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  The shipping was faster than what I expected.

  Review of 2/27/24, following an experience of 2/13/24 by SHARMAINE W.

• 5 / 5 1

  

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  Great service super fast shipping no hassle at all

  Review of 2/27/24, following an experience of 2/15/24 by JOSE R.

• 4 / 5 1

  

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  The first time interaction was very good, and I was really surprised about how many types of things this company offers. The shirts I ordered are a good quality product. I thought they would have all snap buttons, but they only had the collar snap, I will keep them though. The next time I order them, I will get the all snap button shirts. Thank you

  Review of 2/27/24, following an experience of 2/17/24 by HAAKON H.

• 1 / 5 1

  

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  I ordered a 6 pack of beach towels, With shipping it came to $8.91. I received a single crappiest towel ever. When I called them, they told me I had ordered a single sample towel. I'm looking at my order detail while they're telling me this. In order to send it back, I have to pay for shipping plus a 50% restocking fee. Worst company ever! Do not order from them! You will be very disappointed!!

  Review of 2/27/24, following an experience of 2/17/24 by PATRICIA M.

  Answer by directtextilestore.com

  

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  I am sorry to hear of the dissatisfaction with your order. As noted in the description the sample option only contains one towel. Our return policy states that sample items are non returnable, non refundable. We do apologize for any inconvenience.

  Answer by Patricia M

  

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  Apologize by refunding me the $8.91 for a sample towel the your representative told me cost you like 40 cents!

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• 5 / 5 1

  

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  Great product. Going to order more in large bulk.

  Review of 2/27/24, following an experience of 2/15/24 by KYLE G.

• 5 / 5 1

  

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  Very nice and soft towels. Just as expected.

  Review of 2/27/24, following an experience of 2/17/24 by GARY C.

• 5 / 5 1

  

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  the shirts i ordered were what i wanted and are good quality

  Review of 2/27/24, following an experience of 2/13/24 by LARRY C.

• 3 / 5 1

  

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  The size chart is not true to size

  Review of 2/27/24, following an experience of 1/26/24 by LISA H.

• 3 / 5 1

  

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  Great sheets arrived quickly , alternate blankets were not what I asked for .

  Review of 2/22/24, following an experience of 1/22/24 by JUDITH B.

• 5 / 5 1

  

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  Fantastic. Order came in very quickly. Thanks-

  Review of 2/22/24, following an experience of 1/29/24 by VINCE C.

• 5 / 5 1

  

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  This transaction was easy and the product is quality made.

  Review of 2/22/24, following an experience of 1/30/24 by DAVID C.

• 5 / 5 1

  

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  Always have a great experience shopping here. Great website / easy to find things, and the customer service team is very helpful

  Review of 2/22/24, following an experience of 1/30/24 by JOHNNY D.

• 5 / 5 1

  

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  I was pleased w the quality of the product I received.

  Review of 2/22/24, following an experience of 1/24/24 by ADA S.

• 3 / 5 1

  

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  Not sure what to rate. See below.

  Review of 2/20/24, following an experience of 1/23/24 by DANIEL D.

• 5 / 5 1

  

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  Easy to navigate

  Review of 2/20/24, following an experience of 1/17/24 by JEANNIE J.

• 5 / 5 1

  

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  Excellent

  Review of 2/20/24, following an experience of 1/29/24 by DREW L.

• 5 / 5 1

  

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  Lovely experience

  Review of 2/12/24, following an experience of 1/15/24 by KELLY J.

• 3 / 5 1

  

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  Your shipping out time is way too long. Waiting 5 days to process an order is terrible. Then it takes another 3 days to get it shipped. Thats a total of 8 days waiting time. Unacceptable.

  Review of 2/12/24, following an experience of 1/6/24 by THOMAS F.

• 5 / 5 1

  

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  They always have what I need for my nonprofit!

  Review of 2/12/24, following an experience of 1/23/24 by JOANN C.

• 5 / 5 1

  

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  Excellent. Fast shipping and item is better than anticipated. I ordered a sample for my new rental property and the quality of the items from the direct textile store are far superior to what I have found other places at similar price points.

  Review of 2/12/24, following an experience of 1/18/24 by JACKIE L.

• 5 / 5 1

  

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  I have been a customer for years, and have always been happy with the quality and price of the products, and with the ease of ordering. Delivery is always fast. The website could be improved a bit, as it is difficult sometimes to find the right product with the limited search option.

  Review of 2/12/24, following an experience of 1/25/24 by GUILLAUME S.

• 5 / 5 1

  

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  Easy to navigate website, easy to order, customer support was excellent!

  Review of 2/12/24, following an experience of 1/26/24 by ANNETTE T.

• 5 / 5 1

  

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  We use these type of sheets for our rentals where we provide amenities and linen! I thought they were gonna feel rougher like previous T-180 King sheets we bought from a local provider but they weren’t rough! They felt similar to our T250 (same brand) Thank you! Great quality, arrived just in time and good prices!

  Review of 2/12/24, following an experience of 1/20/24 by MARIA S.

• 5 / 5 1

  

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  Great experience

  Review of 2/9/24, following an experience of 1/22/24 by KOBIE D.

• 5 / 5 1

  

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  Great selection. Their prices are the best around.

  Review of 2/9/24, following an experience of 1/16/24 by ELINORE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service

  Review of 2/9/24, following an experience of 1/16/24 by ELTA L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I ordered some work shirts on line at night. the next day I got a email saying my order has been filled and the next two days my order was out for deliver. they came package nice. Great service . Thanks

  Review of 2/9/24, following an experience of 1/20/24 by LOUISE C.

• 5 / 5 1

  

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  Easy to order, accurate product description, super fast shipping.

  Review of 2/9/24, following an experience of 1/15/24 by GEORGINA C.

• 5 / 5 1

  

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  Very smooth service. I would recommend to anybody.

  Review of 2/9/24, following an experience of 1/15/24 by THOMAS F.

• 2 / 5 1

  

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  Took way too long for delivery and did not have any information on status. When i reached out after 15 days of waiting miraculously it was being delivered to me that day. Its 2024 people get it together also shipping was within the same state. SMH

  Review of 2/9/24, following an experience of 1/6/24 by ANDREW M.

• 5 / 5 1

  

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  Legit. Very happy w the kitchen towels and cloths

  Review of 1/27/24, following an experience of 1/7/24 by ERIC R.

• 5 / 5 1

  

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  Everything I've ever bought has been great quality and durable from this store. They offer the best prices out there and they products are long-lasting. Will continue to purchase from here!

  Review of 1/27/24, following an experience of 1/5/24 by THOMAS M.

• 5 / 5 1

  

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  Highly recommend tje the quilted topper....gives your bed a well made look very easily! Great timely delivery and met my expectations! I would order again for sure! Thank you.

  Review of 1/27/24, following an experience of 1/10/24 by KATHLEEN L.

• 3 / 5 1

  

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  Site needs help with associating colors and names. Customer service reps were nice but overall frustrating experience.

  Review of 1/27/24, following an experience of 12/20/23 by JALEEL J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Received them fast. Will be on ordering again.

  Review of 1/27/24, following an experience of 1/6/24 by KITTY M.

• 2 / 5 1

  

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  I literally had to disassemble the garment and put the drawstring in the right place so it was possible to tie it in some kind of reasonable fashion. I should not have to disassemble and hand-sew a garment that I paid good money for. Do your sewing/quality control folks not check functionality before sewing/selling/shipping? Please reimburse me for this item as it was not as it was presented.

  Review of 1/27/24, following an experience of 1/1/24 by LAVON L.

• 5 / 5 1

  

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  Website user friendly.

  Review of 1/27/24, following an experience of 12/29/23 by JOHN T.

• 5 / 5 1

  

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  The site was easy to use.

  Review of 1/27/24, following an experience of 1/3/24 by DEBORA K.

• 5 / 5 1

  

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  Easy to order.

  Review of 1/27/24, following an experience of 1/1/70 by COHEN T.

• 4 / 5 1

  

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  The website was easy to navigate and the products were delivered in a timely manner.

  Review of 1/13/24, following an experience of 12/27/23 by BEVERLY J.

• 5 / 5 1

  

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  Easy to work with. Shipments are sent out and notifications are sent. Have worked with this company for years!!

  Review of 1/12/24, following an experience of 11/28/23 by PHYLLIS S.

• 5 / 5 1

  

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  Great pricing, same quality that you get at any hospital delivery was much faster than I expected. Will be ordering from you again.

  Review of 1/12/24, following an experience of 12/17/23 by MICHELLE D.

• 4 / 5 1

  

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  This is good towels for as bad take them !!!!!!!!

  Review of 1/12/24, following an experience of 12/15/23 by JERRY R.

• 5 / 5 1

  

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  Order came super fast and the quality was great.

  Review of 1/12/24, following an experience of 12/4/23 by COREY W.

• 5 / 5 1

  

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  Great prices and shipping was quick! Product was exactly as described. I will order from Direct Textile Store again.

  Review of 1/12/24, following an experience of 12/18/23 by ANGELA H.

• 5 / 5 1

  

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  I really like that the website is easy to use.

  Review of 1/12/24, following an experience of 12/21/23 by CYNTHIA S.

• 5 / 5 1

  

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  Products arrived, any questions were answered promptly

  Review of 1/12/24, following an experience of 12/7/23 by SANDRA K.

• 5 / 5 1

  

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  really great product! very cost effective! and they don`t take make you wait once you place your order.

  Review of 1/12/24, following an experience of 12/18/23 by JOHN P.

• 5 / 5 1

  

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  Showed up really quickly. Easy to order. Thank you

  Review of 1/12/24, following an experience of 12/6/23 by EMILY M.

• 2 / 5 1

  

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  I ordered two DIFFERENT items. When my items arrived it was two of the SAME items. They expedited.to pick up the wrong item, and took over a week to deliver the correct item. I informed them that this item needs to be EXPEDITED. I was very disappointed that they took so long, after I told them to rush item. This was my first time using direct textile. I will give them ONE more try.

  Review of 1/12/24, following an experience of 12/3/23 by BILLY S.

• 5 / 5 1

  

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  The order was delivered quickly and without any issues.

  Review of 1/12/24, following an experience of 12/26/23 by SANDRA L.

• 5 / 5 1

  

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  Good customer service.

  Review of 12/28/23, following an experience of 12/2/23 by GIGI E.

• 4 / 5 1

  

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  Came quickly and accurately. Was very happy with the product for the price. The only watch out is that you cannot edit the order after it has been submitted, I realized I had the wrong quantity.

  Review of 12/28/23, following an experience of 12/16/23 by SHAEFFER S.

• 5 / 5 1

  

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  easy to order

  Review of 12/26/23, following an experience of 10/25/23 by FRANCISCO S.

• 5 / 5 1

  

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  We always order our massage center sheets from Direct Textile. Shipping is fast, and we never have any trouble.

  Review of 12/26/23, following an experience of 10/27/23 by JULIE R.

• 1 / 5 1

  

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  Worst online shopping experience I ever had , extremely dissatisfied

  Review of 12/26/23, following an experience of 1/1/70 by WINIFRED W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Arrived quickly

  Review of 12/26/23, following an experience of 10/16/23 by REBEKAH C.

• 4 / 5 1

  

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  Good, easy to navigate. Though, was disappointed to see the price change when ordering more than one sample piece. Typically, the more items you order the price per unit decreases rather than increases.

  Review of 12/26/23, following an experience of 11/16/23 by SUTTERFIELD H.

• 5 / 5 1

  

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  This company had great descriptions, and the site was easy to navigate.

  Review of 12/26/23, following an experience of 11/15/23 by NANCE B.

• 5 / 5 1

  

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  I slept on sheets like these at a vacation rental in Cape May, NJ and loved them so much, I immediately ordered a set, and then a second set. They are so comfortable and soft. I love them!

  Review of 12/25/23, following an experience of 10/26/23 by EILEEN F.

• 1 / 5 1

  

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  Very bad experience from the Direct Textile waiting on my order for over two months refund was requested long time ago still waiting on that would I ever buy anything from them probably not not until I get my refund back or product

  Review of 12/25/23, following an experience of 10/18/23 by HARSHKUMAR C.

• 3 / 5 1

  

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  Products run to small

  Review of 12/25/23, following an experience of 10/17/23 by RHONDA C.

• 5 / 5 1

  

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  :) :)

  Review of 12/23/23, following an experience of 11/20/23 by PROJECTS S.

• 5 / 5 1

  

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  Great customer service, superior pricing, and great products!

  Review of 12/23/23, following an experience of 11/30/23 by KLEIN N.

• 2 / 5 1

  

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  Poor descriptions, poor customer service. Slow service

  Review of 12/23/23, following an experience of 1/1/70 by HALLSTROM A.

• 1 / 5 1

  

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  Very poor customer service. especially the rude customer service manager. I also have some returns and have been waiting 3 weeks for instructions to return.

  Review of 12/23/23, following an experience of 1/1/70 by JONES P.

• 5 / 5 1

  

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  I already wrote this company with high compliments about a blanket I could not find anywhere else, that my regular shopping could not produce this blanket, and that to my surprise I found it under a linen supply company post. It really is the perfect white cotton hospital blanket.

  Review of 12/23/23, following an experience of 11/24/23 by KUETHER B.

• 5 / 5 1

  

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  Excellent service and tea towels! They arrived quickly. Will definitely be a return customer.

  Review of 12/23/23, following an experience of 11/15/23 by WILBER T.

• 5 / 5 1

  

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  Great!

  Review of 12/23/23, following an experience of 11/28/23 by SPIERS M.

• 5 / 5 1

  

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  Very satisfied!!!

  Review of 12/23/23, following an experience of 11/12/23 by TANGONAN E.

• 5 / 5 1

  

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  Love these towels!! So soft and fluffy. Fast shipping. ❤️

  Review of 12/23/23, following an experience of 11/12/23 by HALE Y.

• 5 / 5 1

  

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  Product as order, excellent work.

  Review of 12/23/23, following an experience of 11/27/23 by GREEN D.

• 5 / 5 1

  

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  Very fast filling my order and delivery! I was amazed at how soon my order arrived…

  Review of 12/23/23, following an experience of 11/14/23 by LOHR D.

• 2 / 5 1

  

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  I had ordered several cases of shower curtains in WHITE. The boxes arrived labeled as WHITE, with a lable placed over the old designation of BEIGE. The shower curtains in the boxes were in fact BEIGE.

  Review of 12/10/23, following an experience of 9/30/23 by EDWARD T.

• 1 / 5 1

  

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  I ordered a 6 pk of Cabana towels and I received 1 towel. I emailed to try to rectify the situation and noone ever got back to me. Bad way to do business

  Review of 11/27/23, following an experience of 10/23/23 by KIMBERLY K.

  Answer by directtextilestore.com

  

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  Good Morning, I apologize for the disappointment you experienced with your recent order. After conducting a thorough investigation into your order, I found that according to your receipt, you had ordered one sample piece of the towel collection at a price of $2.43. If you would like to receive a copy of your detailed invoice, please let us know, and we will be more than happy to provide it to you. Thank you for your understanding, and we look forward to resolving this matter promptly. Sincerely, Nicole Bates Customer Service Manager Direct Textile Store

• 5 / 5 1

  

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  Great

  Review of 11/27/23, following an experience of 10/11/23 by GREGORY L.

• 1 / 5 1

  

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  I ordered a case of towels. I received ONE towel. Now 2 weeks later still waiting for them to ship. Yes, I got a tracking number, but it's been 5days and status still says label created. 10/10 would not make another purchase here.

  Review of 11/27/23, following an experience of 10/22/23 by DENISE L.

• 5 / 5 1

  

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  The website is excellent! They have lots of good stuff.

  Review of 11/27/23, following an experience of 10/26/23 by KEYLLA K.

• 5 / 5 1

  

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  The pillows we ordered were exactly what we needed.

  Review of 11/27/23, following an experience of 10/16/23 by RACHEL A.

• 5 / 5 1

  

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  I would recommend.

  Review of 11/27/23, following an experience of 10/13/23 by JOHN L.

• 5 / 5 1

  

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  Good quality, as described and good service.

  Review of 11/17/23, following an experience of 9/21/23 by NASRALLAH P.

• 5 / 5 1

  

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  Fast delivery, easy order process.

  Review of 11/17/23, following an experience of 10/30/23 by NATALIE T.

• 5 / 5 1

  

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  The pictures were accurate and my entire order came in within a few days.

  Review of 11/17/23, following an experience of 10/22/23 by TOM K.

• 5 / 5 1

  

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  Amazing thank you

  Review of 11/17/23, following an experience of 10/26/23 by ISABEL V.

• 5 / 5 1

  

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  The site search bar made it very easy to find what I was looking for. Huge selection to choose from and priced right. Customer service is top-notch. They were prompt in processing and delivering my order.

  Review of 11/17/23, following an experience of 10/20/23 by CAULFIELDMARK C.

• 1 / 5 1

  

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  The website stated that I was ordering a bundle of 12 towels. I paid $18 shipping on top of the cost of the towels. I received ONE towel. I had to call 3 times to find out where the rest of the towels were. They originally told me that the remainder would be sent to me. But a week later, no towels. Then I finally spoke to a manager (I had to INSIST to talk to someone higher up). She told me that their website had a mistake and the price was wrong for 12 towels and that I had only paid for one, so that's all they sent me. Even though they charged shipping for 12 towels. I NEVER would have paid $18 for shipping for one towel. And one towel does me no good. She refused to refund any of the money and refused to send me the remaining 11 towels. Even though she was the first to admit that the mistake was on their end - their website was incorrect.

  Review of 11/17/23, following an experience of 9/26/23 by CHRISTIE L.

• 5 / 5 1

  

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  Excellent product quick delivery I couldn't ask for more

  Review of 11/17/23, following an experience of 10/15/23 by TERRY D.

• 5 / 5 1

  

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  I have received great service and quality products on all of my orders.

  Review of 11/9/23, following an experience of 10/13/23 by HENRIE L.

• 5 / 5 1

  

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  Our women's club Ladies of the Lakes ordered 60 aprons to use at our sponsored events. The 3 pockets have been a life saver for phones, money and car keys. We just had are annual boutique with 55 vendors the ladies really appreciated the aprons . The fit was adjustable for any body shape with adjustable neck bands and longer ties. Thanks again for the great service.

  Review of 11/9/23, following an experience of 9/18/23 by HOLT M.

• 2 / 5 1

  

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  The products themselves are what they are... but I think the shipping end of your organization has been slipping. You also need to figure out how to make it apparent when ordering that a product is out of stock. Finding out your order is out of stock a week or more later is very frustrating. In addition, your shipping costs are very high. I have been able to find the same product in many cases on Amazon with little or no shipping.

  Review of 11/9/23, following an experience of 8/28/23 by ANONYMOUS A.

• 5 / 5 1

  

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  Site is very easy to use .

  Review of 11/8/23, following an experience of 9/15/23 by ANONYMOUS D.

• 4 / 5 1

  

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  Ordering is easy and they get the orders out quickly.

  Review of 11/8/23, following an experience of 9/13/23 by ANONYMOUS K.

• 1 / 5 1

  

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  The towels I received had rust all over them. I contacted Direct Textile via email and sent pictures for proof and I have heard nothing from this company. I do not recommend ordering from these people.

  Review of 11/8/23, following an experience of 10/12/23 by JERRY S.

  Answer by directtextilestore.com

  

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  Good evening, We do apologize for the inconvenience you have experienced with your order. A resolution has been emailed to you through your online account. The stains are most likely a superficial iron build-up that occurs from heat while product is being stored. They can be easily removed from the product by spraying Oxiclean or a mixture consisting of 50% bleach/50% water, directly on the spot. Again we do apologize for this inconvenience and hope to continue doing business with you again in the future.

• 5 / 5 1

  

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  Customer Service was great, and very helpful! Their website is also very user friendly and easy to navigate.

  Review of 11/4/23, following an experience of 10/16/23 by JASON T.

• 3 / 5 1

  

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  Too slow to get back with stock availability from warehouse. Slow with getting back on returns. Just an example: today is Friday. I inquired about instructions for a return last Friday. Followed instructions. Should have gotten return instructions within 3 business days and I still don't have that a week later. Unacceptable. On my first order I was told the item was available and about a week later I received an email saying they were out of stock and order would be delayed. Asking if I was willing to wait or cancel the order.

  Review of 11/4/23, following an experience of 9/20/23 by CHANTAL G.

  Answer by directtextilestore.com

  

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  Good afternoon, I apologize for the delay in response. Unfortunately it does take the warehouse 1-3 days to issue an RA# as stated in our return policy. The warehouse was running a little behind in issuing the RA#. The return authorize information has been emailed today to the email that is listed on your online account. Again we do apologize for any inconvenience and hope to continue to work with you in the future.

• 5 / 5 1

  

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  I have been buying form Direct Textile Store for years and i'm always satisfited with my order and their products.

  Review of 11/4/23, following an experience of 10/16/23 by AMY S.

• 5 / 5 1

  

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  Always great customer service when I shop here, and the orders are received very fast!

  Review of 11/4/23, following an experience of 10/16/23 by THOMAS M.

• 5 / 5 1

  

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  I'm always satisfied with my orders and have been purchasing from Direct Textile Store for years. They offer the best prices compared to to other sites and everything I've bought has been excellent quality!!

  Review of 11/4/23, following an experience of 10/16/23 by LOUIS K.

• 5 / 5 1

  

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  Orders always come fast and Direct Textile Store always has the best prices and durable products. Will purchase again

  Review of 11/4/23, following an experience of 10/13/23 by MATT J.

• 5 / 5 1

  

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  Great products!

  Review of 10/20/23, following an experience of 9/29/23 by MAYAMI O.

• 5 / 5 1

  

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  All good

  Review of 10/13/23, following an experience of 8/28/23 by NACHUM L.

• 5 / 5 1

  

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  I am so glad I found this company. They have the best prices available by far.

  Review of 10/4/23, following an experience of 9/19/23 by AMY S.

• 5 / 5 1

  

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  I ordered 12 towels. And I received 12 towels. Very nice. High quality. Great towels and a fair price.

  Review of 10/4/23, following an experience of 9/19/23 by DOUGHERTY T.

• 5 / 5 1

  

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  Great selection of products at great prices.

  Review of 10/4/23, following an experience of 9/19/23 by HENRIE L.

• 5 / 5 1

  

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  Great quality products. Have always delivered on time as expected.

  Review of 10/4/23, following an experience of 9/22/23 by JOHN L.

• 5 / 5 1

  

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  Everything that I ordered was delivered timely. I ordered a variety of products. Everything seems to be of very good quality.

  Review of 10/4/23, following an experience of 9/21/23 by LOUIS K.

• 5 / 5 1

  

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  I've been ordering from them for a couple of years now. I've never had any issues. I would recommend.

  Review of 10/4/23, following an experience of 9/19/23 by RACHEL A.

• 5 / 5 1

  

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  Excellent!

  Review of 10/4/23, following an experience of 9/25/23 by CHEN Y.

• 4 / 5 1

  

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  Good company, educational as to materials/textiles used. fast shipping, fairly low shipping cost

  Review of 10/4/23, following an experience of 9/25/23 by BIEBER P.

• 5 / 5 1

  

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  Customer service was friendly and helpful and had good follow up.

  Review of 10/4/23, following an experience of 9/22/23 by THOMAS M.

• 1 / 5 1

  

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  I ordered something that was "made to order," but when I tried to return it, I discovered that I was unable to return "made to order" products which I would only have known had I linked to the Return Policy page, and the link was at the very bottom of the website. Sneaky and unfriendly.

  Review of 9/29/23, following an experience of 7/31/23 by CYNTHIA B.

  Answer by directtextilestore.com

  

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  We do apologize for any inconvenience you had with our order.

• 5 / 5 1

  

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  Huge selection of pool towels which is what I was looking for

  Review of 9/27/23, following an experience of 8/31/23 by ANONYMOUS L.

• 5 / 5 1

  

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  Smooth transaction. Good communication on the status of my order. Fast delivery. Will be purchasing from Direct Textile Store again.

  Review of 9/26/23, following an experience of 8/31/23 by ANONYMOUS M.

• 5 / 5 1

  

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  Lots of products to choose from, and I received my order with no problem.

  Review of 9/26/23, following an experience of 8/31/23 by ANONYMOUS L.

• 5 / 5 1

  

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  Very reliable company. Have always received my orders on time as expected.

  Review of 9/26/23, following an experience of 8/28/23 by ANONYMOUS L.

• 5 / 5 1

  

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  Great company with the best prices. Customer Service has always been very helpful any time I have had any questions and in communicating the status of my orders. My orders have always been consistently delivered on time.

  Review of 9/26/23, following an experience of 8/26/23 by ANONYMOUS J.

• 4 / 5 1

  

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  They always have a nice selection to choose from.

  Review of 9/25/23, following an experience of 8/19/23 by ANONYMOUS T.

• 5 / 5 1

  

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  Easy to order as a very small order. Timely delivery. Excellent quality, size fit, and great new color.

  Review of 9/22/23, following an experience of 8/17/23 by ROGER T.

• 5 / 5 1

  

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  The bedspread is beautiful, great color. I didn't realize it was polyester; really wanted cotton.

  Review of 9/22/23, following an experience of 8/28/23 by RUTHIE A.

• 5 / 5 1

  

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  I received my first order in a timely manner. Very prompt.

  Review of 9/22/23, following an experience of 8/26/23 by MARY W.

Reviews displayed in chronological order