Customer reviews
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I have been using Silpat baking mats for years - at least 30. I love how my cookies bake much more evenly than with parchment, even with oven hot spots. I just purchased 6 baking pans & immediately ordered 6 Silpat mats. I also love the new wrap for them (I've been using hair scrunchies!).
Review of , following an experience of by KRISTI S.
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2 out of the 3 mats I ordered arrived torn. I have emailed customer service twice (including images of the damage) and have received no response. Very disappointed.
Review of , following an experience of by JARRED C. *
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Roasted Brussels sprouts have never tasted better!
Review of , following an experience of by SHANA C. *
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great product, ordered online
Review of , following an experience of by IZAIAH H. *
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Great products. Easy to shop. Exactly as described.
Review of , following an experience of by ALAN K.
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Great experience with Silpat! I am replacing Silpat mats from the early 2000's. Excited to try the boulangerie!
Review of , following an experience of by RACHEL S.
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I have not received them:(
Review of , following an experience of by JUDI R.
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Silpat makes the best silicone baking mats; I own Silpat mats for all of my cookie sheets and don't want to ever be without them. So glad they make a toaster oven mat, fits well and makes clean-up easy like all of their mats. Quick delivery.
Review of , following an experience of by KATHERYN M. *
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Great quality, love the variety also. The best way to bake !!
Review of , following an experience of by NOBLE L. *
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Very positive experience. I had to return my first purchase because it was the wrong size, and the company made all of the steps easy.
Review of , following an experience of by TATUM B. *
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I ordered my half sheet sized baking mat with 2-day shipping 13 days ago and it seems to be lost. I have tried reaching out to customer service with no response.
Review of , following an experience of by JON R.
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I'm pleased with my Siplat mats. I recently purchased some new baking sheets and needed additional mats to go with them. I've been using some decent quality “dupes” for years, this time I decided to buy the original Siplat mats. The quality is amazing and I except to get years of use from them.
Review of , following an experience of by DANDRE L. *
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Great customer service, prompt replies and fast shipping
Review of , following an experience of by CAMILLE K. *
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5 stars! Extremely high quality product and be sure to keep the box for the muffin molds for storage purposes. I made perfectly cooked cornbread muffins in the standard size tray. Clean up was a breeze, worth the purchase price. Thank you!
Review of , following an experience of by ROSALINDA B. *
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love this product, fast shipping. great alternative to parchment paper. I just wish they would offer wholesale pricing to bakeries.
Review of , following an experience of by LUCIOUS G. *
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Love The's keeps mats n place & storage makes it convenient
Review of , following an experience of by YVONNE T.
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Silpat silicone baking mats are the absolute best of the best! I love baking cookies and discovered these mats about 18 years ago at a friend's house, I immediately purchased a pair! I can't imagine baking without them! That first pair is still going strong, but when I saw the mats with hearts I just couldn't help myself...and they were on sale! Win!! My mats were shipped and at my door in less than a week, and they helped make their first of many batches of cookies last night!
Review of , following an experience of by LUELLA C. *
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Great product and speedy service.
Review of , following an experience of by ANNE MARIE S.
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Everything was great except my customer service experience. I was shipped the wrong item and alerted them as soon as I opened the box. It has been eight days, including five full business days and I have not heard back other than a confirmation that they received the message. Ended up purchasing the item again, but from a third party seller.
Review of , following an experience of by JED W. *
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I ordered 3 mats and 2 of the ones I ordered arrived. The third item which I had ordered was not in the package. Instead a completely different item arrived. I have reached out to Silipat twice without any response for the past 2 weeks. Products excellent but customer service is the worst.
Review of , following an experience of by ELROY M. *
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I have loved my Silpat cooking mats. They are super easy to clean and ensure my veggies and meats are fresh! I appreciated how quickly they were shipped as well. I am recommending them to other home cooks.
Review of , following an experience of by LINDSEY R.
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We've purchased at least a dozen Silpats over the years. We recently purchased two of the toaster oven sized sheets. On first use, one Silpat smelled terribly, emitting a chemically smell. We stopped using it and my threw out the food. I contacted Silpat via their website and received a prompt, email reply, saying this is not typical, and they will investigate after getting my order number. I replied with my order number and received an auto-reply saying a ticket was created, but not listing the ticket number. I've waited a week, but no contact whatsoever. How hard is it to contact someone with a brief acknowledgement, other than a less than helpful auto-reply. In the meantime, I keep getting these reminders to review the company. Well, let's see if this helps.
Review of , following an experience of by E M W.
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Great customer service. Had some hiccups with the shipper (hub issues), but they saw me through it
Review of , following an experience of by DYLAN H.
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for the longest time, I had only the 1/2 sheet silpat...now that I have acquired different sizes and shapes, I seem to be "freer" in using them for all kinds of baking tasks.
Review of , following an experience of by JERROD S. *
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I ordered the smallest silpat sheet available to replace one that got ruined. But the one that got ruined is even smaller and fits our toaster oven. So it would be nice if there was still a silpat measuring 7.5 by 9.5 inches. but my wife loves them.
Review of , following an experience of by RICHARD K.
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Great mat and customer service. Helped me with exchange.
Review of , following an experience of by TOM S. *
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Excellent products. Timely delivery.
Review of , following an experience of by MATT K.
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I have never seen the sil-band before, but thought I would give it a try. I like it. It keeps the mat rolled up. I would buy it again.
Review of , following an experience of by TRENT E. *
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No notes! The baking mat with the hearts on it came on time, looks great, and works great. Happy all around.
Review of , following an experience of by STEVEN R.
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I ordered a cook n' cool perfect baking tray...I DID NOT receive this. What I got was a Sil-Band - I did not order this...I don't know what it is. It measures about 1 inch wide and 6 inches long and maybe 1/8th inch wide. It came in a box 16x12x6 and LOTs of paper. I have sent an email to the company and not recieved a response. NOT IMPRESSED
Review of , following an experience of by KENDALL K. *
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The company does not provide openly a customer service link or line to check on a status. I ordered this with in a time frame to be before a holiday and didn't show up until later. Customer service needs to improve and been more robust. Product is fine, and what is expected.
Review of , following an experience of by JOSHUA F.
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I have loved every product I have purchased from silpat and have bought them as gifts for all my family members that's also enjoy cooking as gifts.
Review of , following an experience of by JAQUAN P. *
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Though I haven't delt with the company directly, I can say that the package was well packed and was shipped out quickly. Not sure why I didn't buy these before.
Review of , following an experience of by KATHLEEN H.
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Perfect quality product. Makes a great difference with baking.
Review of , following an experience of by CLOTILDE T. *
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I bought this as a Christmas gift for my daughter who does a lot of baking year-round. I think she will love it! I have no experience with the Silpat baking pans, but if they work as well as the Silpat baking mats do, it will be a definite improvement for her.
Review of , following an experience of by FRANK R.
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I am not usually one for accessories like these, but after being given a pair and trying them I am a fan and have come back to purchase more for myself.
Review of , following an experience of by ALEXANE S. *
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Today is December 20th and I'm still awaiting delivery for my order on December 9th! You did find time to bill my credit card on the 9th. Very poor system you employ. I should have ordered from AMAZON, I would have received it the next day. I wish I could rate you a Zero!
Review of , following an experience of by JEFFREY M.
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I've been using Silpat for several years. Amazing product. The best baking tool there is!!
Review of , following an experience of by MONYA P.
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My order was shipped to the wrong person, and I received the wrong order. I had to repackage the wrong items, and take them back to the UPS store to be shipped to the proper customer.
Review of , following an experience of by LINDA A.
Answer by us.silpat.comFlagDear Linda, We sincerely apologize for the inconvenience you experienced with your recent order. At Silpat, we hold ourselves to the highest standards of service, and it’s clear we fell short in this instance. This was an isolated error caused by a rare mistake at our warehouse, and we deeply regret the trouble it caused you. We truly appreciate your patience and understanding in taking the time to repackage and return the incorrect items—this should never have been your responsibility, and we’re committed to ensuring it doesn’t happen again. Please know we have addressed this issue with our team to prevent similar mistakes in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, The Silpat Team
Answer by Linda AFlagYou can delete my rating above. Thanks for helping to correct this situation.
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I have purchased madeleine pans and for this purchase I bought mini loaf pans (financiers). They are non stick, the banana bread literally fell out of the pan when I flipped them over. The product does not develop a crust, so items stay soft. The shipping was fast, and I appreciate the nice storage boxes.
Review of , following an experience of by ELIZABETH R.
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I recieved my order in good time and in good condition but its a christmas prresent
Review of , following an experience of by NATHANIAL H. *
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These are great! Sure is better than wax paper!
Review of , following an experience of by SELENA N. *
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Your products are great . Use them daily. I am a baker so use the silpats for my cookies. Own them for over 15 years.
Review of , following an experience of by ANNE M.
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Great selection, and ease of purchase
Review of , following an experience of by ALLEN S.
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So far, always have been a good shopping experience on their website. Nothing negative to say.
Review of , following an experience of by FRIEDRICH V. *
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I am so disappointed in the outcome of my cake baked in the Bundt style pan I ordered from silpat. It was uneven mostly raw. I returned it to oven but poor results. I threw out the cake and was tempted to toss the “pan”. I will donate it at next opportunity.
Review of , following an experience of by CAROLE G.
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Quality products. Clear and efficient online shopping experience. Concise and timely communication. Packaging is exceptional.
Review of , following an experience of by ELDRED W. *
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Item is exactly as described. I have enjoyed using it.
Review of , following an experience of by VIDAL R. *
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The mats are being used on induction stove top. The mats are sticky enough that the pots don't move on the glass. So far we are very happy with the product.
Review of , following an experience of by SAMUEL P.
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great product
Review of , following an experience of by JOANIE K.
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Love this product! High quality and fast shipping.
Review of , following an experience of by MARC C. *
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The ease of ordering, the quality of the products and the variety of products is why I love Silpat!
Review of , following an experience of by ELIZABETH N.
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Love their products and I'm always excited to see what's new
Review of , following an experience of by STACEY E.
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My wife has been wanting one of these mats for years. I finally got her one. She loves it!!!!
Review of , following an experience of by EVAN B. *
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love their products. never had any issues with ordering or the quality of the product.
Review of , following an experience of by SHAD G. *
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Silpat is an excellent product. Skip the step of greasing because Silpat doesn't need it. Nothing sticks to a Silpat, it just slides right off and it doesn't matter if it's the first time being used or the 20th time. It still works the same.
Review of , following an experience of by SHERRI K.
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I have many silpat baking molds/pans. I wouldn't bake without them. I am a hobby baker but like my baked goods to look good. I love the results! I look like a pro.
Review of , following an experience of by CAMELA M.
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great product !!
Review of , following an experience of by DANIELLE M. *
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A quality product that can be thoroughly relied on.
Review of , following an experience of by ELYSSA V. *
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Delayed shipment of my order, lies from the CS team regarding order status. Gaslight express!
Review of , following an experience of by ANTHONY B.
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I have had one of these for many years and use it often, especially for baking cookies, which I do frequently and in volume for an organization I work with. It's held up well, I'm looking foward to having a few more. Love the circles!
Review of , following an experience of by RONDA L.
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Great customer service and fast delivery!
Review of , following an experience of by NICOLE H.
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I love this so much. As with the other baking mats, this one is high quality as well and works perfectly with my Nordic Ware pizza sheet. Thank you for a great product.
Review of , following an experience of by MARGARETT P. *
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Fantastic product, have used it for 10+ years. The packaging it was sent in was very wasteful, probably could have fit 20 products in the box that the single product came in.
Review of , following an experience of by ZACHARY N.
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There is only shipping in France or US & International, but International is listed as United States only. I am living in Canada so have not been able to pick up my order that I had shipped to United States, to test the products.
Review of , following an experience of by MARY AND SANDY L.
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Wish I had purchased this earlier! So easy to use and clean. It makes perfect egg bites that pop out with ease!
Review of , following an experience of by GRACE D.
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My order was processed quickly and delivered on time. All items were delivered. Have used the items already and am satisfied with the quality. Have used the products successfully for over 25 years. My daughters are already fighting over who gets the Silpats from my wife.
Review of , following an experience of by DELPHIA F. *
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Absolutely perfect, just what I need to make the absolutely perfect cookies!
Review of , following an experience of by MARIA R.
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There are few things I love more than a good product worth my hard-earned dollars...Silpat is a product I'll be purchasing for the rest of my life. No other baking sheets compare!
Review of , following an experience of by MARIA R.
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No problems
Review of , following an experience of by VESTA R. *
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I love Silpat and now I have one of my own. I used to work as a cook and we used these at the restaurant I worked at. They are awesome!
Review of , following an experience of by ILANA O.
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I love the product it makes baking so much easier for clean up
Review of , following an experience of by CINDY B.
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I've used your products for years and they are fabulous.
Review of , following an experience of by DAISY C.
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I have used silpat for decades. They do the job of keeping everything from sticking in our virtually indestructible
Review of , following an experience of by MADELINE P.
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Just what I needed! I bought a jelly roll mat years ago that I liked but that was a little too small for most of my pans. The half sheet is a great size, and I know it's gonna last me a while. Big ups to Silpat for being consistently impressive.
Review of , following an experience of by LAUREN B.
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Love the silpat mat! Highly recommend it to any baker!
Review of , following an experience of by NELLIE A. *
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I was pleased with the ease of online service although there was a sale immediately after I ordered.
Review of , following an experience of by MARILYNN E.
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These are very nice products. Sent and received in good time. Exactly as described.
Review of , following an experience of by JAMIE K.
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Please note, I have sent (3) emails to Silpat Customer Service due to the fact that I received my order and the following items were missing and/or damaged: (1) Silpat Round Cake Mold - 12 portions (1) Silpat 20 Heart Half Size - Limited Edition The Silpat cake mold box was delivered empty. The Heart Half Size sheet was damaged/cut into from cutting damage to its box. To date, I have not received any follow up from the company regarding the incomplete and damaged order I received. Thoroughly disappointed. I want the items I paid for.
Review of , following an experience of by NANCY H.
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The box was huge compared to what I ordered, but everything came safely and quickly and the product itself is great.
Review of , following an experience of by ABDULLAH B. *
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Shopping experience was easy and product was shipped quickly
Review of , following an experience of by MICHAEL A.
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Great and top quality
Review of , following an experience of by BARBARA P. *
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Each order has been consistent in timeliness, quality of product, accuracy and follow-up.
Review of , following an experience of by WINSTON D.
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I will gladly pay the premium price of Silpat as long as it is not made in China. There are a lot competitive products, but ALL of them are made in China, which I do not trust. So glad Silpat continues to offer more and more products! They are quality! Easy to use, easy to clean, and produce a consistent product. I have a lot of them, and love them all.
Review of , following an experience of by JOYCE K.
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The products I needed were available direct from the website which had a great selection. The quality of the items I purchased exceeded my expectations. Shipping was also very quick.
Review of , following an experience of by JASMIN S. *
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I have an issue with the size options. They are either too small for my pan or too large. I don't seem to see the exact size that matches the measurements of my cookie sheets.
Review of , following an experience of by JACKIE S. *
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Wonderful product that helps make cooking so much easier. No non stick sprays and no parchment waste.
Review of , following an experience of by HENRIETTE E. *
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10 days to ship. No response to any emails. Product is as listed.
Review of , following an experience of by MARSHALL L.
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Best products I have found!
Review of , following an experience of by NORA P.
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Amazing products from an amazing company to help those who demand perfection in baking creations
Review of , following an experience of by JAMIE H.
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they stand behind their products and offers!
Review of , following an experience of by MICHELLE M.
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Easy to navigate the website, great descriptions for the items and seamless purchase process. I just wish they were a bit more affordable so I could have more!
Review of , following an experience of by VIRGINIA S.
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Best thing for keeping foods from sticking to my sheet pans.
Review of , following an experience of by LINDA P.
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I have found so many broken rubber bands that had been around ny silpats when I saw these bands you offered I bought them right away and they are genius, perfect . Easy to use. I think they are great. Wirth the price.
Review of , following an experience of by SUSAN D.
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Love baking with my Silpat mats. They work better than I imagined. The order was delivered quickly and efficiently.
Review of , following an experience of by ADRAIN K. *
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Great company, easy to navigate website and timely delivery.
Review of , following an experience of by MICHELE T.
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We had and still have an old Silpat mat we got for free from a garage sale, and after using it for 2 years we decided we love it so much we want some more of the same. So we bought 3 more, brand new mats. They're amazing quality, work as described. We're actually using them as dish mats on top of our glass round table and ocasionally bake cookies on them. But the stiffness and stickiness makes them perfect for glass tables, noting slips off a slipmat!
Review of , following an experience of by PETRA S.
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Excellent products, but order was delivered incorrectly. The company made things right, and we are happy with the results.
Review of , following an experience of by ADELIA H. *
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Great product. Will definitely purchase again.
Review of , following an experience of by JAMES K.
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It has been three weeks after I placed my order and I still have not received it. Customer service has not acknowledged my email I sent over three days ago inquiring on the status of the order.
Review of , following an experience of by NEIL H. *
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Great seller
Review of , following an experience of by ALAINA H. *
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The Silpat baking mats are great! Purchasing them from the website was easy and convenient.
Review of , following an experience of by ANGELA M.
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Great customer service, and speedy delivery. Love your Silpat product.
Review of , following an experience of by DEION K. *
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Shipping was quick and exactly what I needed.
Review of , following an experience of by CHARLIE R. *
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Excellent cooking mat for baking and rolling dough and easy to clean and store. We are very pleased with this product! Frank & Rita P.
Review of , following an experience of by FRANK P.
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Very easy to navigate the web site. I love Silpat muffin mat. So easy to pop out everything I put in it! I bought one as a gift for a newly wed.
Review of , following an experience of by MATTIE H. *
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I have had silpats for over a decade and I love them…except, they fit none of my current cookie sheets. So I treated myself to an early Christmas present and purchased MORE!
Review of , following an experience of by ALEXANDREA H. *
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Great product, would purchase again.
Review of , following an experience of by DANIEL RICHARDSON R.
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Easy to clean and versatile!
Review of , following an experience of by AARON A.
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