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Review Summary
French Bee offers a user-friendly website with easy booking and clear information. Customers appreciate the good service and decent aircrafts, with some looking forward to their flight experiences.
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Leo M.
Dec 13, 2024
Verified reviewGood
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David S.
Dec 13, 2024
Verified reviewFlight crew was outstanding!
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Dawn O.
Dec 13, 2024
Verified reviewThey’ve changed policy - now you have to pay extra to bring a cabin bag on (70 euro) and even if you pay extra for a changeable ticket they now charge 150 euro change fee. All new and terrible policies. They also added their own twist to the 24-hour cancellation law to and from the United States to ensure they don’t have to refund anyone ever. What a terrible company- this will be my last French Bee flight ever.
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Ashley W.
Dec 11, 2024
Verified reviewI was charged on my account twice for me ticket.
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Marcella W.
Dec 11, 2024
Verified reviewVery easy to see prices and dates. We have flown on French several times now so it might be easier for us; understanding how the process works.
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Carlos L.
Dec 11, 2024
Verified reviewI didn’t like that the website doesn’t show me the dates that flights were available when I input dates where there weren’t any. I had to try and error until I landed on dates when they fly.
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Lisa N.
Dec 11, 2024
Verified reviewThe pricing structure is not easy to understand. For example, if you get the lowest tier, can you add things on to it later? As a result, one chooses a higher tier for fear of not having options later.
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Karine B.
Dec 10, 2024
Verified reviewMy husband and I fly with Frenchbee once a monthwe spend dozen of thousands per year with them. Booked a flight while arriving at desk for departure was told flight was cancelled nobody called me. had to purchase a new ticket with another compamy because i couldn't miss this flight. Transit was missed for my second flight with them. Had to purchase new ticket with other company. No help from them, no communication, now I have to fight to get reimbursed. Plus guess what i discovered that flying economic class with other companies was better than premium with them. this company should be banned
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Martijn B.
Dec 8, 2024
Verified reviewWe fly a lot with French bee, we usually fly with pets. However it’s almost impossible to reach French Bee outside France or the US. Before booking a flight we always need to know how much place is left in the hold for our animals. So, this is very difficult for us. Is there maybe another way we can reach FB?
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Tuomas K.
Dec 8, 2024
Verified reviewTechnical working is very bad. Had to try multiple times to make reservation.
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A. B.
Dec 4, 2024
Verified reviewTop flight top quality top airplane also the seed Need to fly surinam paris i can help arrange the permit and license in Surinam
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Anais gaiane W.
Dec 4, 2024
Verified reviewIt took 3 days to receive the confirmation after payment. I still received mails to confirm if I wanted to confirm reservation after receiving the tickets. The prices are great, just letting you know the issues to improve the experience
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Lamont W.
Dec 4, 2024
Verified reviewI had to chooose between the English or French website. No problem since I speak both languages. However I booked my ticket for 26 November instead of 26 December. When I called customer service to correct I was told it couldn’t be corrected unless I pay a change fee because I paid in euros. I didn’t see that written anywhere but even if it was THAT IS POOR AND DECEPTIVE BUSINESS PRACTICES. I was still in the 24 hour period after I posted chased the ticket. The agent who was trying to help me was rude and told me I was the one who made the mistake. She was so mean and awful and spoke English with a strong Jamaican accent and I could barely understand what she was saying. I paid the extra money BUT I WILL NEVER EVER EVER AGAIN FLY FRENCH BEE! This whole experience has already been DISGUSTING and I have not even left Miami yet. I fly to Europe often on Delta Air France or Lufthansa. Never had any issues with booking or the flight. I was very excited to fly French Bee but to hell with this! 🤬
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Sharon F.
Dec 4, 2024
Verified reviewThe website was easy to use.
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Laurence R.
Nov 22, 2024
Verified reviewWebsite is fine for browsing flights dates and time but not for booking. I would much prefer a website where I can create an account and enter my travel information upfront (address, passport, global entry...).
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Florence A.
Nov 22, 2024
Verified reviewIt was a messy onboarding, no one knew really what to do…as always the company French Bee offers good rates but as fare as the crew members on board as well on the ground needs to improve their customer relation.
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Parisjoy J.
Nov 22, 2024
Verified reviewVery bad
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Roswitha M.
Nov 22, 2024
Verified reviewI had no problem booking
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Peter C.
Nov 22, 2024
Verified reviewVery user friendly web site. Particularly like the ability to change flights without penalty. On board service in premium economy is excellent.
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A. L.
Nov 22, 2024
Verified reviewWhen booking this time, the payment failed several times. When I tried paypal, the payment completed, but we did not see the transaction in Paypal until several days later. This created some concern as to whether the payment completed or not. I did receive the emailed flight confirmation.
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