Customer reviews for toughruggedlaptops.com

Customer reviews

• 5 / 5 1

  

  Edit Flag

  I highly recommend buying from Tough Rugged Laptops. The customer service is outstanding. They take the time to visit with you about the products prior to you making a purchase to make sure you are getting what you are wanting. The build time and shipping time was what I expected it to be. The Tough Book arrived on time without any problems. The Tough Book was as described and works perfectly. I would buy from them again just off of customer service alone.

  Review of 6/29/23, following an experience of 2/10/23 by MR. STEVEN P.

• 5 / 5 1

  

  Edit Flag

  Perfect information and fast action - much appreciated!

  Review of 6/8/23, following an experience of 5/12/23 by MR WILLIAM H.

• 5 / 5 1

  

  Edit Flag

  Fast, friendly service and quick shipping. They are also great with follow up emails on the status of orders.

  Review of 6/8/23, following an experience of 5/16/23 by CHIEF CHARLES T.

• 5 / 5 1

  

  Edit Flag

  I use Toughbooks for my job as an automotive locksmith. I was happy with toughruggedlaptops.com from searching the website to purchasing to following up with customer service. I had a question which I used the chat feature online, and within 30 minutes I got a call from someone who was very knowledgeable and had the answer I was looking for. I am pleased and will be using them again next time I need another toughbook.

  Review of 6/8/23, following an experience of 5/12/23 by MR JERIMIAH J.

• 5 / 5 1

  

  Edit Flag

  Fast service and shipping, and the website works well!

  Review of 6/8/23, following an experience of 4/15/23 by MR. KIRK P.

• 4 / 5 1

  

  Edit Flag

  I have purchased three laptops and various replacement parts from TRL over the years, so I must be pretty satisfied with both their products and customer support. If I buy another rugged laptop it will most likely be from TRL.

  Review of 6/8/23, following an experience of 2/24/23 by RAYMOND M.

• 5 / 5 1

  

  Edit Flag

  Great service! Mark was very professional and knowledgeable. I called with specs for a Laptop. Do you know exactly what I needed and had me one within a couple days. I will use them for all my rugged computer needs.

  Review of 6/8/23, following an experience of 1/3/23 by MR. JOHN L.

• 5 / 5 1

  

  Edit Flag

  Big thanks to Paul and staff. They got our older Tough Books working better than new. Very fast service!!! Highly recommend TRL!!!

  Review of 6/8/23, following an experience of 5/11/23 by MR. KEVIN D.

• 5 / 5 1

  

  Edit Flag

  Awesome Service

  Review of 6/7/23, following an experience of 3/13/23 by RYAN R.

• 5 / 5 1

  

  Edit Flag

  Shipping was a little slow. But they have great customer support and great products

  Review of 6/7/23, following an experience of 3/7/23 by MR. WILLIAM B.

• 5 / 5 1

  

  Edit Flag

  I asked for and got great advice. The laptop was everything I hoped for.

  Review of 6/7/23, following an experience of 1/19/23 by MR. FREDERICK H.

• 5 / 5 1

  

  Edit Flag

  Very professional

  Review of 6/7/23, following an experience of 3/10/23 by MR HAROLD D.

• 5 / 5 1

  

  Edit Flag

  Great communication on ordering, specifications, and shipping the order.

  Review of 6/7/23, following an experience of 1/4/23 by MR. DAVID F.

• 5 / 5 1

  

  Edit Flag

  Works great!

  Review of 6/7/23, following an experience of 4/15/23 by WADE F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I am very happy with the quality of laptop I received. The company's communication was excellent and they delivered on time and at an excellent price.

  Review of 6/7/23, following an experience of 2/22/23 by MR. PAUL K.

• 3 / 5 1

  

  Edit Flag

  Bought MS Office with tablet however not able to load. Tech gave some info then suggest call Microsoft.

  Review of 6/7/23, following an experience of 3/16/23 by KEVIN B.

  Answer by toughruggedlaptops.com

  

  Flag

  As the customer service manager here at Tough Rugged Laptops. I apologize for your experience. At Tough Rugged Laptops we strive to satisfy our customers with quality products and support. I have left a voicemail with your office and given you my direct contact number. I have created a service ticket and sent you information about the most common issues with MS Office not correctly installing. I have detailed some initial steps to try and resolve these issues. I have our purchasing agent currently contacting our MS Office vender to procure a replacement activation key for you if needed. Please contact me at your earliest convenience so that we can go over everything in detail together and find a solution that works for you.

• 5 / 5 1

  

  Edit Flag

  As expected

  Review of 6/7/23, following an experience of 3/6/23 by MR. JON H.

• 5 / 5 1

  

  Edit Flag

  Items were exactly as described. Customer service agent actually called me to verify order since I was out of country. Order arrived on time and in perfect condition. Will be dealing with Tough Rugged Laptops again.

  Review of 6/7/23, following an experience of 2/8/23 by MR. WILLIAM K.

• 5 / 5 1

  

  Edit Flag

  excellent sales service ... knowledgeable ... friendly ... local to U.S. ... phone answered quickly ...

  Review of 6/7/23, following an experience of 4/10/23 by MR. BASIL I.

• 5 / 5 1

  

  Edit Flag

  .....

  Review of 6/7/23, following an experience of 5/1/23 by PANOS L.

• 5 / 5 1

  

  Edit Flag

  The guys at TRL are the best. The only place i buy toughbooks.

  Review of 6/7/23, following an experience of 1/20/23 by MR. GUY B.

• 5 / 5 1

  

  Edit Flag

  Good product, good service, received quicker than expected.

  Review of 6/7/23, following an experience of 4/28/23 by MR. JOHN R.

• 5 / 5 1

  

  Edit Flag

  Excellent service and turnaround.

  Review of 6/7/23, following an experience of 3/16/23 by MR KENNY B.

• 5 / 5 1

  

  Edit Flag

  Excellent product/service.

  Review of 2/22/23, following an experience of 1/1/70 by MR. BRIAN A.

• 5 / 5 1

  

  Edit Flag

  Received the correct product in a timely manner at the agreed upon price.Excellent service!

  Review of 1/29/23, following an experience of 8/11/22 by MR EDWARD B.

• 5 / 5 1

  

  Edit Flag

  Recommend! They are definitely specialists in their field. Enjoyed fast answers to questions

  Review of 1/27/23, following an experience of 1/1/70 by MR OLIVER S.

• 5 / 5 1

  

  Edit Flag

  Good product

  Review of 1/26/23, following an experience of 1/7/22 by RUSSELL R.

• 5 / 5 1

  

  Edit Flag

  The toughbook was delivered as ordered, every custom option I added was installed.

  Review of 1/26/23, following an experience of 5/7/22 by STEVEN A.

• 5 / 5 1

  

  Edit Flag

  They do what they say with excellent service and no unwanted surprises.

  Review of 1/26/23, following an experience of 12/12/22 by MR. ANDY E.

• 5 / 5 1

  

  Edit Flag

  Order shipped fast and customer service was excellent. They even did a follow-up call to make sure I had received the order.

  Review of 1/26/23, following an experience of 1/1/70 by JEFFRY B.

• 5 / 5 1

  

  Edit Flag

  Excellent customer service, Paul was great to work with. Upgraded our Toughbook and it now works perfectly. Very happy with the service!!

  Review of 1/26/23, following an experience of 9/12/22 by MR. KEVIN D.

• 2 / 5 1

  

  Edit Flag

  Sent my computer with an extra DVD drive. I love the computer! I called my rep and emailed them telling them of their error. They offered to send me the RMA information for the drive and it never arrived. After waiting several months I sold the Drive on Ebay for $190. At the end of the year they call trying to get back their drive I told them I sold it. I offered to pay for the drive and they charged me the current year retail price $299 instead of the retail price for the year I bought. Being responsible and honest with them cost me an additional $100. Great product poor dishonest service. As my step father said, "Let no good deed go unpunished!" Tim

  Review of 1/25/23, following an experience of 1/1/70 by TIMOTHY K.

• 5 / 5 1

  

  Edit Flag

  ....

  Review of 1/25/23, following an experience of 1/1/70 by PANOS L.

• 5 / 5 1

  

  Edit Flag

  I needed a battery for a Toughbook CF-54. I was told by other vendors that they would not have one for 3-6 months. Tough Rugged Laptops got it to me in 48 hrs.

  Review of 1/25/23, following an experience of 5/12/22 by RICHARD C.

• 5 / 5 1

  

  Edit Flag

  I have been dealing with this customer for a number of years now. Very knowledgeable staff and pleasant to deal with. They even helped me with an issue on an old computer that I thought I would have to retire. We got it working again over the phone so I might get a few more years out of it. My go to company for our toughbooks.

  Review of 1/25/23, following an experience of 5/12/22 by MR. RANDY N.

• 3 / 5 1

  

  Edit Flag

  I ordered a keyboard and got charged for it but it was out of stock so I had to wait for a long time for delivery. Also as I took a 3 insurance on my tough book laptop, their support guiding me to the right way to fix it was not adequate

  Review of 1/25/23, following an experience of 6/12/22 by MR. NOURELDEEN R.

• 5 / 5 1

  

  Edit Flag

  Fast friendly service as well as fast shipping. I also received a call from the company for a follow up on our purchase. I highly recommend this company.

  Review of 1/25/23, following an experience of 1/1/70 by CHIEF CHARLES T.

• 5 / 5 1

  

  Edit Flag

  Sales people were very helpful in choosing the laptop. Unit was "rebuilt" but appeared to be new and a price much less than buying a new Panasonic Toughbook. My Toughbook is the envy of all the other engineers I work with.

  Review of 1/25/23, following an experience of 1/1/70 by RAYMOND M.

• 5 / 5 1

  

  Edit Flag

  Awesome experience! My ToughBook looks and operates as if brand new! Great price plus there was a discount coupon going on. Tip: buy the secondary battery option that goes into the CDROM slot. The battery it ships with is OEM but older and only holds about 2-3 hours charge. Also buy the 3 year warranty. You can never be too safe and the price is good. Love my ToughBook! Keep up the good work guys and gals!

  Review of 1/25/23, following an experience of 12/7/22 by DONALD B.

• 4 / 5 1

  

  Edit Flag

  I have made a purchase and had a Toughbook repaired and they are not only good but fast; I had the Toughbook repaired and received within a week. I received my order within a couple of days. They are not the cheapest option but very dependable and worth the investment.

  Review of 1/25/23, following an experience of 1/1/70 by JEREMY B.

• 5 / 5 1

  

  Edit Flag

  When I contacted ToughRuggedlaptops, I was looking for a replacement part for one of my Panasonic laptops. A very small item indeed. I was contacted by the sales team who asked for a picture and better description. He took that information and through his tech team was able to determine a part number. He ordered it for me and I received it quickly. This was a less than $25 part for someone who had not been a customer. I received a follow up email to check if all had been accomplished. This dedication and willingness to help was/is very positive for this company. My only regret is I currently don't have any purchases I need so I could work with them again.

  Review of 1/25/23, following an experience of 6/10/22 by MR. BRIAN L.

• 5 / 5 1

  

  Edit Flag

  Don’t hesitate to make a purchase I love the Labtop great customer service.

  Review of 1/25/23, following an experience of 1/1/70 by MR. EDMUND M.

• 5 / 5 1

  

  Edit Flag

  Customer service was outstanding. service and turnaround was quick. would definitely recommend and use services again.

  Review of 1/25/23, following an experience of 1/12/22 by SGT. SAMMY S.

• 5 / 5 1

  

  Edit Flag

  Great shipping time and products

  Review of 1/25/23, following an experience of 3/11/22 by KENNETH K.

• 5 / 5 1

  

  Edit Flag

  Excellent company , maybe you Can check the price for delivery my second order its. Very expensive . Five Star in service Desk , great Job!!!

  Review of 1/25/23, following an experience of 5/8/22 by MR GUSTAVO Q.

• 5 / 5 1

  

  Edit Flag

  Best money we ever spent. People are helpfull and willing to go the extra mile to make sure I was satisfied and confident with my purchase.

  Review of 1/25/23, following an experience of 1/7/22 by MR. ANDREW B.

• 5 / 5 1

  

  Edit Flag

  After they built laptops to my specs, both the build and delivery was excellent.

  Review of 1/25/23, following an experience of 1/1/70 by MR. TIMMY H.

• 5 / 5 1

  

  Edit Flag

  I was looking for the newest toughbook for work, and development. Mark was amazing. Customer service was out of the world. Even if I found a better price, I would still come back here.

  Review of 1/25/23, following an experience of 1/1/70 by MR JR S.

• 5 / 5 1

  

  Edit Flag

  Have purchased countless laptops from them over the years. They have been great to deal with even when warranty issues arise.

  Review of 7/12/22, following an experience of 6/2/22 by JANY M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Everything appears to be in good working condition.

  Review of 7/10/22, following an experience of 5/17/22 by SUZANNE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  They were able to find rare parts for a toughbook CF-C2 that I could not find anywhere else online! I can definitely recommend buying from them.

  Review of 7/10/22, following an experience of 5/4/22 by WILFRED H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good service

  Review of 7/10/22, following an experience of 5/9/22 by LELA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Awesome company, Great communication. Went above and beyond to help me.Thank You!

  Review of 7/9/22, following an experience of 5/26/22 by LUTHER M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Fast, efficient service at a fair price.

  Review of 7/9/22, following an experience of 6/3/22 by HELGA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Product was delivered promptly and performed as expected.

  Review of 7/9/22, following an experience of 5/19/22 by ISAC B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It was great to find a used Panasonic tough pad that brought it within my budget. It arrived in good shape, and working perfectly.

  Review of 7/9/22, following an experience of 5/17/22 by SHAYLEE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service from ToughRugged. Always responsive and quick response. I'll order again.

  Review of 5/22/22, following an experience of 4/12/22 by MANUELA L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Quick service and ordering process. Great prices. Received order quickly.

  Review of 5/22/22, following an experience of 4/29/22 by ERIKA M. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  pricing was fair but had problems requiring one of the laptops to be returned immediatly upon arrival because it was defective - They took care of it but we wasted 2 weeks in putting it into service.

  Review of 5/22/22, following an experience of 4/5/22 by LINDSAY F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The laptop is exactly what we needed in our shop and the service is top rate.

  Review of 5/22/22, following an experience of 2/9/22 by JANA M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  We use reconditioned Panasonic ToughBooks. Not exactly what we expected. They aren't made for these strong and durable laptops. The holder is flimsy and the computers shake all over the place. Big mistake buying these.

  Review of 5/22/22, following an experience of 1/25/22 by ADELE G. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  I'M AFRAID NOTHING SPECIAL TO SAY .THE OPERATING SYSTEM or whatever it's called ,WINDOWS 11 IS A COMPLETE DISASTER, MY TRADING PLATFORM DOESN'T WORK PROPERLY, WINDOWS 11 ITSELF CRASHES !! ON A REGULAR BASIS. On a good note,having a computer that is capable of two separate internal drives is great, I just haven't gotten around to it ,the second drive that is, yet. If you have a one terabyte hard drive that is more competitive in this market let's say $500 USD let me know I will buy it, and install it. Thank you Arthur.

  Review of 5/22/22, following an experience of 2/1/22 by DAISY O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  THEY ARE EXACTLY WHAT WE ORDERED, WORK GREAT

  Review of 5/8/22, following an experience of 1/19/22 by JUVENAL B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  have always had good service and received my orders in a timely manner.

  Review of 5/8/22, following an experience of 2/21/22 by DEONTE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  You simply have all the accesories and PC that a field scientist needs!

  Review of 5/8/22, following an experience of 4/29/22 by LITZY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent service! The best way to buy parts for Panasonic or GTAC equipment!

  Review of 5/7/22, following an experience of 4/26/22 by JORDYN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I am a return customer. My last Toughbook was used heavily for 8 years for business and personal. It still works but got glitchy. I just got a CF-31 with upgrades. It’s a great machine, a tank. I couldn’t touch a machine like this for 3 times what I paid. The service was quick and the guys know their stuff. Thanks

  Review of 5/7/22, following an experience of 3/21/22 by KARIANE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The site was easy to navigate and place my order. The follow-up between the order and receipt of the Toughbook was great. The laptop functions flawlessly. Totally satisfied with the service start to finish.

  Review of 5/7/22, following an experience of 1/19/22 by ELDA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  very very helpful

  Review of 5/7/22, following an experience of 4/12/22 by DENIS C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great Computer, great buy...

  Review of 1/25/22, following an experience of 11/11/21 by LEANNA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Everyone I have dealt with is very helpful and accommodating. It makes my job so much easier when dealing with orders. I appreciate it.

  Review of 1/25/22, following an experience of 9/22/21 by AGUSTIN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good communication, very pleased with the product

  Review of 1/25/22, following an experience of 11/25/21 by GREGORIO Z. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  They answered my questions promptly. The ordering process was quick & easy. Item was received in a very reasonable time frame.

  Review of 1/25/22, following an experience of 12/28/21 by NORBERTO W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great customer service and fast turnaround on repairs

  Review of 1/25/22, following an experience of 9/8/21 by CLINT C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Mike is awesome with providing information requested in a very prompt manner.

  Review of 1/25/22, following an experience of 11/11/21 by BRYANA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good product and excellent customer service.

  Review of 1/25/22, following an experience of 11/8/21 by CALISTA F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service, machine and price.

  Review of 1/25/22, following an experience of 8/23/21 by SONIA O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Our Account executive has always provided the trust and transparency that we ask for.

  Review of 1/25/22, following an experience of 8/17/21 by GARTH F. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  The purchase process was good but the shipping (brokerage fees and import taxes) left me saving very little by purchasing refurbished.

  Review of 1/25/22, following an experience of 10/8/21 by JAMIR B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service and the refurbished computers and tough pad preform really well.

  Review of 1/25/22, following an experience of 11/18/21 by KATRINA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Could not ask for any more. Great price for excellent product.

  Review of 1/25/22, following an experience of 11/19/21 by BREANNE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It is exactly what I needed to do the job required that I purchased it for. Received in a timely manner and was kept updated on process. Thank You

  Review of 1/25/22, following an experience of 11/1/21 by LUELLA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent attention as always, the order could be generated without inconveniences and the shipment arrived without problems

  Review of 1/25/22, following an experience of 12/1/21 by DANIELLA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I ordered a backlit keyboard for a CF-30 Toughbook which was easy to install and continues to work flawlessly.

  Review of 1/25/22, following an experience of 3/18/21 by RANDI K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I used a Toughbook at work for years. I knew it would be good for my personal business also.

  Review of 1/25/22, following an experience of 5/1/21 by VIOLETTE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Service was good and efficient, they made sure my part was correctly ordered, and gave me great install pointers.

  Review of 1/25/22, following an experience of 4/20/21 by BERNICE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Terrific, prompt service! No issues with my order at all and it was a fair price! I would highly recommend them.

  Review of 1/25/22, following an experience of 8/13/21 by SHANON O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  No complaints, the computer was delivered during the estimated time frame & has worked well ever since.

  Review of 1/25/22, following an experience of 4/26/21 by AUSTIN B. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  Does not work

  Review of 1/25/22, following an experience of 7/26/21 by ADELLE J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  They need to learn about customer service. Part of the purchase is the delivery. They are not absolved of responsibility after the package is given to UPS. If for any reason the package does not arrive. It is still their responsibility. The Package required a signature for delivery. There was no signature for delivery and yet they made 0 zero effort to track down where the computer was delivered to. When I inquired with the company they informed me that it was no longer their responsibility. That is unacceptable. Clearly the delivery of the computer is their responsibility. I was insulted by their ignorance.

  Review of 1/25/22, following an experience of 6/21/21 by DONAVON K. *

  *Pseudonymized data at the request of the author

  Answer by toughruggedlaptops.com

  

  Flag

  Jamie Gunderson, We apologize that your package was not delivered in the manner you requested. Yes we are responsible for shipping, which is why we rely on UPS because of their World Class delivery service. Unfortunately you are one of the very rare exceptions. please accept our apologies.

• 5 / 5 1

  

  Edit Flag

  This is by far the best laptop i have ever owned! It was built just the way i wanted it and the best warranty of any company (5 years) even if you drop it off the wing of an airplane. This maybe the last laptop i ever have to buy.

  Review of 1/25/22, following an experience of 4/14/21 by JONATHAN D. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Horrible they can't even do board level repairs

  Review of 1/25/22, following an experience of 8/15/21 by KATLYNN T. *

  *Pseudonymized data at the request of the author

  Answer by toughruggedlaptops.com

  

  Flag

  Mr. Ivan Radziak We apologize that the unit you sent to us, that was not purchased from us, we were unable to repair. No Authorized Partner...including Panasonic itself completes board level repairs. We are sorry and ask that you revise your review. We would greatly appreciate it. Thank you for your understanding.

• 5 / 5 1

  

  Edit Flag

  Great product, great customer service. Thanks

  Review of 1/25/22, following an experience of 2/20/21 by JULIAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I was glad I called them. They were very helpful in getting the right laptop.

  Review of 1/25/22, following an experience of 3/31/21 by YVONNE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Arrived quickly, works correctly, later bought a large battery, it too is good.

  Review of 1/25/22, following an experience of 5/21/21 by KIARRA S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  I've spent thousands of dollars with these people. My most recent purchase, over $5,000!!, developed a technical issue and these people said 'not our problem' and didn't even give me the number for Panasonic......no more for me.

  Review of 1/25/22, following an experience of 4/3/21 by DONALD S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I couldn't figure out how to get windows to upgrade even with the help from Microsoft. These made me one that works on a machine Panasonic and Microsoft said can't be done. Quick. And excellent price even if I pay more in Canada. I use this frequently to fix cars without any problems. CF19;Toughbook mk3 with latest windows 10 upgrades. I would definitely buy from here again when i have too

  Review of 1/25/22, following an experience of 2/23/21 by JANIYA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great communication got the computer I was looking for

  Review of 1/25/22, following an experience of 4/2/21 by ARIEL M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  support sucked lap top not 64 bit still not happy

  Review of 1/25/22, following an experience of 8/16/20 by ALFONZO S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  They sell your private information

  Review of 1/25/22, following an experience of 1/20/21 by THOMAS B. *

  *Pseudonymized data at the request of the author

  Answer by toughruggedlaptops.com

  

  Flag

  Mr. Curt Martell, We apologize in that you may have us confused with someone else. We are a Panasonic Toughbook Distributor. We do not sell any information to anyone. If you could please revise your review we would greatly appreciate it. Thank you for your understanding.

  Answer by Thomas B

  

  Flag

  You sold or gave my email address to verified-reviews.com without my permission, right?

  Answer by toughruggedlaptops.com

  

  Flag

  Mr. Curt Martell, verified-reviews.com is our 3rd party provider for our reviews.. We pay for this service, we do not sell it to them... And more importantly, per our agreement with them, they do not release any information to anyone. We hope you understand.

  Answer by Thomas B

  

  Flag

  I do understand. You gave my private information to a 3rd party without my consent.

  Answer by toughruggedlaptops.com

  

  Flag

  Mr. Curt Martell, We apologize that you feel that way. I would like to ask for your consent to publish your review and our exchange. Do you consent?

  Answer by Thomas B

  

  Flag

  Go ahead

  Answer by toughruggedlaptops.com

  

  Flag

  Thank you.

  Show exchanges Hide exchanges
• 1 / 5 1

  

  Edit Flag

  my order was not filled completely. It didn't have all the items I paid for and once I contacted them to have this fixed I could no longer reach anyone. I have emailed several times and placed several phone calls. The computer was not even put together completed. I am very disappointed and will not ever recommend them to anyone. I was asked to send a picture of the back of the laptop to show that is was not finished when shipped and I never received a response. It was like I didn't matter. This computer was for my autistic son who is being bullied at school. The computer is basically worthless and I spend almost 700.00 on this. All he asked for Christmas was a computer that he could play his games on and the computer wouldn't break if he accidentilly dropped it because of his poor motor skills. I have even mailed a letter and still haven't gotten a response back..

  Review of 1/25/22, following an experience of 12/10/15 by MARVIN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Customer service is great and the product functions as expected. Thank you Tough Rugged Laptops.

  Review of 1/25/22, following an experience of 2/17/21 by DAHLIA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It all worked on arrival including gps and canera

  Review of 1/20/21, following an experience of 5/20/20 by REESE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Awesome computer. Runs great, arrived as a well used, but as per spec.

  Review of 1/19/21, following an experience of 6/8/20 by CARMINE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  easy to order, order complete and accurate, order delivered in a timely manner

  Review of 1/19/21, following an experience of 9/24/20 by AMELIA Q. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Knowledgeable and professional a pleasure to do business with. I would highly recommend Tough Rugged Laptops.

  Review of 1/18/21, following an experience of 10/6/20 by ALEXYS O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The computer I wanted was easy to find and customize. No pressure sales. They were up front with delivery time (lots of laptops being sold out around this period). Got it in perfect condition, and I'm happy with it.

  Review of 1/18/21, following an experience of 5/8/20 by MURIEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent Service!

  Review of 1/18/21, following an experience of 10/30/20 by GRAYSON Z. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service and knowledgeable staff!

  Review of 1/18/21, following an experience of 11/30/20 by CARMELO L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  My CF-31 MK3 was received on time and in good order. Their representatives were professional, knowledgeable, and their recommendations regarding the MK3 verses MK1 was, in my opinion, spot on.

  Review of 1/17/21, following an experience of 8/21/20 by JADE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Did everything I asked, in a timely and efficient manner which greatly surprised me with all the covid restrictions taking place.

  Review of 1/17/21, following an experience of 6/3/20 by BAYLEE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Delivered as promised. Started right up and no problems at all. Very reliable.

  Review of 1/16/21, following an experience of 4/14/20 by BURNICE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Enjoying my second Toughbook from toughruggedlaptops -- will buy again!

  Review of 1/16/21, following an experience of 7/6/20 by ELDORA P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  The pre and post purchase support, even from halfway across the world, was excellent. Polite, prompt, and professional, I'm not sure I could've asked for better interactions. The only problem I feel necessary to mention was that the drivers on the device itself were sufficiently out of date that it was bluescreening on an uncomfortably regular basis. Once a driver scan was performed (using a third party program not from Panasonic or Microsoft) and the system drivers were updated, there have not been any crashes since. On the hardware side it has been an excellent machine. The flexibility of component choice and upgrades is unparalleled, dampened only by the fact that, if you want LTE connectivity, you must be sure to select it at the time of purchase, or the path to adding it is delicate and invasive. Overall, my experience was excellent, coloured only by the driver issue mentioned previously, which was solved with relative ease in the end. One final note: even after taking currency conversion and shipping from America to Australia into account, the pricing from TRL was still cheaper than were I to make the same purchase locally, so their prices are definitely competitive.

  Review of 1/16/21, following an experience of 8/10/20 by RUSSELL B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I reached out over email and everything went very smooth. All of the options I wanted for my Toughbook were in stock and shipped promptly.

  Review of 1/16/21, following an experience of 11/30/20 by SETH G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Bought several toughbooks and never an issue.

  Review of 1/16/21, following an experience of 7/29/20 by AMIYA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very satisfied.

  Review of 1/16/21, following an experience of 8/19/20 by ALBERTO H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Everything was fine

  Review of 1/16/21, following an experience of 6/12/20 by SHANNA D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great laptop! I use it for work programming cameras very reliable.

  Review of 1/15/21, following an experience of 3/4/20 by AMELIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very pleased with the product.

  Review of 1/15/21, following an experience of 10/8/20 by ALENE N. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  excellent computers, my computer skills are marginal at best, these have been reliable and dependable. I need a new powercord for the first one

  Review of 1/15/21, following an experience of 4/13/20 by NOEMY J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Have not used it enough to review the product but was very happy with customer service.

  Review of 1/15/21, following an experience of 8/5/20 by DUANE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great computer, and excellent service when I ordered it. No problems so far, seven months later.

  Review of 1/15/21, following an experience of 5/14/20 by JOANNY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Over the years my experiences have been pretty darn good with Tough Rugged Laptops both during sales and service. I have purchased many units from them. My employees do their best to break them but TRL keep them running.

  Review of 1/15/21, following an experience of 11/5/20 by MARITZA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  ....

  Review of 1/15/21, following an experience of 10/9/20 by ELENOR W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Always had a good experience with tough Rugged Laptops. We get all our Toughbooks for our fuel delivery trucks thru their website.

  Review of 1/15/21, following an experience of 8/26/20 by EMILY F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very easy to work with. Ordering and delivery were timely and accurate. Will definitely use them again.

  Review of 1/15/21, following an experience of 9/17/20 by HAILIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I was able to make an informed purchase, in a very short period of time. The quote I received reflected my discussion with the sales person, was accurate and timely. After my customer made some comments, the quote needed a revision, which was turned around within a few hours. It was also accurate. I was able to place the order the same day. The device was received within the expected timeframe, in perfect conditions and properly packaged.

  Review of 2/3/20, following an experience of 11/8/19 by MARIANA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent product and service.

  Review of 1/16/20, following an experience of 10/2/19 by JUANITA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The service was very good. I would recommend this to any other agencies.

  Review of 1/15/20, following an experience of 12/19/19 by CLEMMIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Site à recommander,sérieux et rapide. Merci

  Review of 1/15/20, following an experience of 10/28/19 by FLORINE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Customer Service is great and the orders are processed quickly. The best thing about toughruggedlaptops is the quality of the refurbished toughbooks we order from them. We've been buying from them for years and haven't had to send one back for service yet. The cost savings over brand new is remarkable and the 3 year extended warranty provides peace of mind if something does happen to go wrong.

  Review of 1/15/20, following an experience of 10/21/19 by ALIZE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I'm very satisfied with all the service and webpage, so far everything ok laptop a little bigger than CF-19 and heavier, and I get a lot of compliments on Toughbook and I all ways recommend....thnx. for great product and service ……..so far

  Review of 1/15/20, following an experience of 10/21/19 by RHETT C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Very happy with my order other than it took quite a bit longer to arrive than expected. My sales rep, Peter, was thorough and knowledgeable and I'm very satisfied. The delay in arrival could have been due to the holiday season, as the unit was ordered on December 18th.

  Review of 1/15/20, following an experience of 12/18/19 by TRYSTAN K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very easy to work with. Devices arrived timely. Great service!!

  Review of 1/15/20, following an experience of 11/22/19 by LILLA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Order was complete, on-time, and a quality product was delivered.

  Review of 1/15/20, following an experience of 11/21/19 by RENE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good company to do business with

  Review of 1/14/20, following an experience of 9/11/19 by JAYME G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Awesome

  Review of 1/14/20, following an experience of 12/3/19 by ARCHIBALD H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I use the website for ordering and it has been user friendly.

  Review of 1/14/20, following an experience of 10/7/19 by NICK P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Communication was flawless, order received as promised, computer configured exactly as ordered. I highly recommend these folks.

  Review of 1/14/20, following an experience of 9/24/19 by PARIS R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  You were very attentive to our needs and my wife is wearing that laptop out

  Review of 1/14/20, following an experience of 11/20/19 by CORTEZ G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good company. Delivery was prompted and devices are working fine

  Review of 1/14/20, following an experience of 11/7/19 by BILLIE E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very helpful friendly people very happy

  Review of 1/14/20, following an experience of 12/20/19 by ERICA J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  They were very way to deal with and very helpful. Everything we discussed they fulfilled and were extremely knowledgeable to ensure that we got the right components to get our job done. Thank you Tough Rugged Laptops

  Review of 1/14/20, following an experience of 9/24/19 by EINAR M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  My salesman was knowledgeable and personable. I appreciated his guidance and the computer is just great.

  Review of 1/14/20, following an experience of 11/22/19 by ANDY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service and great prices

  Review of 1/14/20, following an experience of 12/18/19 by ORLAND W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I am pleased with the quality and condition and the price. However, I wish the shipment would have arrived sooner. All said and done, I am happy with the purchase.

  Review of 1/14/20, following an experience of 12/9/19 by BRENNA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy ordering and fast delivery.

  Review of 1/14/20, following an experience of 12/23/19 by MARIANO H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Sites gave a good representation of what was in stock. Lots of options for the computers available. Representatives were helpful and quick to respond to emails. Product shipped in a timely fashion, prices were good and quality of refurbished inventory was top notch.

  Review of 1/14/20, following an experience of 10/1/19 by ZELMA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Customer service is top notch and the laptop is doing exactly what I need to do.

  Review of 1/14/20, following an experience of 9/9/19 by NELLA M. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order