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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Dec 18, 2023
Verified reviewI had a wonderful experience purchasing from The Natural Sapphire Company, Neli assisted me in completing the order and kept me aware of the status of the order throughout the process. I will be purchasing from them again!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Curtis, Thank you for choosing to work with us! We look forward to hearing from you again in the future.- Neli
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A. A.
Dec 17, 2023
Verified reviewCharlotte was a wonderful curator. I've never made a purchase of this realm of beauty. Amazing selection, courteous people and respectful. You won't feel lost or out of place doing business with Natural Emeralds. They hold up themselves to high standards. Can't post picture now will update once I propose.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Malcolm, Thank you very much for sharing your experience with us! It was such a pleasure working with you. - Charlotte
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A. A.
Dec 16, 2023
Verified reviewOutstanding service and great jewelry selection. This was my 3rd purchase. Great experience each time. Lauren is a saint.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much Steve! We look forward to hearing from you again in the future. enjoy your pieces! - Lauren
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A. A.
Dec 16, 2023
Verified reviewMy ring is BEUTIFUL and I LOVE IT! After I first put in my order I realized that I wanted something a little bigger, so I spoke to my representative and she was great! Found me some other options and I found the perfect stone. She even took care of cancelling the first order and put in the second order for me. Working with them was excellent and she kept me informed through the entire process and when I had any questions she responded very quickly. GREAT SERVICE!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cindy, Thank you very much for your wonderful review! It was such a pleasure working with you.- Katherine
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A. A.
Dec 16, 2023
Verified reviewAs a first time jewelry buyer I had a great experience with Lauren.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jack, Thank you or choosing to work with us! We look forward to hearing from you again in the future. -Lauren
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A. A.
Dec 16, 2023
Verified reviewBeautiful sapphires! Lauren was great to work with. She was quick to respond to questions and went above and beyond to help us narrow down options to find the perfect size and color.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Thank you very much for choosing to work with us! We look forward to hearing from you again in the future.
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A. A.
Dec 15, 2023
Verified reviewThe website was very informative and easy to use, Lauren was very knowledgeable and extremely helpful, the ring I ordered, it’s packaging and presentation was outstanding, and the overall customer experience was exemplary, which is why I’ll be back! Thank you and a special thank you to Lauren!!!⭐️⭐️⭐️⭐️⭐️
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joe, Thank you very much for your feedback nd for choosing to work with us! Enjoy the ring! - Lauren
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A. A.
Dec 14, 2023
Verified reviewThe Natural Sapphire Company has always been the place to go for sapphires. They are the only source I know with untreated stones. Their quality is the highest and their prices are competitive. You can purchase from them with confidence.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi George, Thank you very much for taking the time to share your experience with us! We look forward to hearing from you again in the future. - Su Su
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A. A.
Dec 12, 2023
Verified reviewKatherine H was super helpful in providing options and helping pick out the best fit
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Travis, Thnak you so much! It was such a pleasure working with you. - Katherine
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A. A.
Dec 12, 2023
Verified reviewThis is my second purchase from the natural emerald company in both have been outstanding. Lauren was extremely helpful and selecting the stone and setting for both the ring I purchased and the pendant. Very flexible in terms of getting quotes and images. Both pieces are beautiful and while they are expensive, they seem reasonable compared to other sites I checked. I would recommend them completely.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Scott, Thank you very much for your kind words and your continued trust in us! Your feedback means a lot to us. - Lauren
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A. A.
Dec 6, 2023
Verified reviewI recently purchased a beautiful sapphire bracelet and absolutely love it. It came quickly & it is stunning & it is very high quality. Neil reached out to me after my package was delivered to make sure I was happy with my purchase which I thought was so kind & unexpected in this day. My husband had surprised me with a gorgeous ring from here for our anniversary in early November & raved about his experience also. Highly recommned!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Amanda, Thank you so much! Your recommendation means a lot to us. Wishing you continued joy with your beautiful pieces! - Neli
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A. A.
Dec 5, 2023
Verified reviewBeautiful earrings just as pictured!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Chris, Thank you so much!
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A. A.
Dec 2, 2023
Verified reviewCharlotte was very nice and courteous and helpful. The company has great youtube information of its sourcing and buying process as well.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you for your feedback! We look forward to hearing from you again in the future. - Charlotte
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A. A.
Nov 29, 2023
Verified reviewFound just the right gift at The Natural Ruby Company. I've bought several gems and jewelry sets through their parent company in the past, and each time my experience gets better. This time, Ashley was an absolutely incredible resource who helped make my purchase a pleasure! The pendant we picked out this time is stunning, and I couldn't be happier with the gem, it's setting, or the metal. Just perfect. Thanks so much to Ashley and the team at The Natural Ruby Company for a remarkable gift and a(nother) great transaction!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brett, Thank you for your kind words and for choosing The Natural Ruby Company for your special purchase! Your feedback means a lot to us. We're grateful for your continued trust in us and look forward to hearing from you again in the future. - Ashley
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A. A.
Nov 28, 2023
Verified reviewI was hesitant about buying online but all fears are gone. The quality of the ring and the customer care have both exceeded my expectations. I HIGHLY recommend The Natural Emerald Compnay!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Theresa, Thank you so much for sharing your experience with us! Your high recommendation means a lot to us, and we truly appreciate your trust in The Natural Emerald Company. - Katherine
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A. A.
Nov 28, 2023
Verified reviewI had a very enjoyable experience with the Natural Sapphire Company all the way from the UX/UI of the website to the customer service follow-through from Charlotte. I selected a pair of blue sapphire pear shaped earrings that were represented perfectly by the images and videos of the website. The Natural Sapphire Company has a website which is hands down the next best thing to actually seeing the stones and jewelry in person. I was also pleasantly surprised at the box that the earrings arrived in... talk about a showpiece in itself! Charlotte hand packed the earrings along with accompanying gem documentation in a very professional and secure FedEx mailer inside a box all requiring signature for delivery. Upon completion of order, Charlotte began assisting in a potential future selection of some emerald jewelry. Overall, I'd be quick to go back to the Natural Sapphire Company or any of its sister companies and recommend them to friends and family.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joe, Thank you so much for taking the time to share your experience with us! We look forward to hearing from you again in the future. - Charlotte
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A. A.
Nov 25, 2023
Verified reviewCharlotte was amazing! Very happy with the company service and product.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you for your kind review and choosing to work with us! It was such a pleasure working with you. - Charlotte
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A. A.
Nov 23, 2023
Verified reviewEvery aspect of my experience with the Natural Sapphire Company was fantastic. From the selection of our stone to the exquisite mounting on the setting, we couldn’t have been happier! A special thanks to Neli for all of her amazing help…
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Damion, Thank you so much for your kind words! Wishing you many wonderful moments with your beautiful sapphire ring! - Neli
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A. A.
Nov 22, 2023
Verified reviewA great purchase experience! From the shopping and research phase -- via the websites super-slick user interface!! -- through to the purchase, shipping, and post-purchase interactions... The Natural Sapphire Company (and especially Marie!!) was easy, professional, and pleasant. And EVERYONE who sees it --especially my new fiancee :) -- is blown away by the ring!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steve, Thank you so much for your wonderful feedback! Wishing you a lifetime of happiness together! - Marie
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A. A.
Nov 21, 2023
Verified reviewLauren was amazing to work with. She was patient and prompt and answered every question we had. She went above and beyond and took photos of the stones in the sunshine to show us what they would look like! We highly recommend The Natural Sapphire Company and Lauren to anyone looking to purchase a ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
JHi Jordan, Thank you so much for your kind words! Your recommendation means a lot to us. We look forward to hearing from you again in the future. Wishing you all the best with your ring! - Lauren
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