Customer reviews for spasalon.us

Customer reviews

• 5 / 5

  

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  Ordering was a good experience. When I called and asked questions that was great experience as well.

  Review of 12/10/21, following an experience of 3/3/21 by A A. *

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• 5 / 5

  

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  Very good Service . They send me link what I want to buy the part what I want for my pedicure chair.

  Review of 12/10/21, following an experience of 3/5/21 by A A. *

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• 4 / 5

  

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  Customer service was very helpful and easy to get ahold of.

  Review of 12/10/21, following an experience of 3/12/21 by A A. *

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• 4 / 5

  

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  Love dealing with this company to purchase my jets for our spa.

  Review of 12/10/21, following an experience of 3/10/21 by A A. *

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• 5 / 5

  

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  So far, this has been an excellent experience & we anticipate that the pedi baths that we ordered will be as high quality & easy to use as shown.

  Review of 12/10/21, following an experience of 3/7/21 by A A. *

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• 5 / 5

  

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  Very easy to order

  Review of 12/10/21, following an experience of 3/7/21 by A A. *

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• 5 / 5

  

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  Ordering was easy and my question were answered before placing my order

  Review of 12/10/21, following an experience of 3/11/21 by A A. *

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• 5 / 5

  

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  it is simple to order it and quick process.

  Review of 12/10/21, following an experience of 3/5/21 by A A. *

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• 5 / 5

  

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  It was easy to navigate. However, I wished that it will show all the colors availability. Buy over all its great!

  Review of 12/10/21, following an experience of 3/10/21 by A A. *

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• 5 / 5

  

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  Quick and easy to purchase and check out . They had just the product I needed .great “catalog “of salon and spa products .

  Review of 12/10/21, following an experience of 2/16/21 by A A. *

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• 2 / 5

  

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  I haven't gotten the order yet so I can't rate on that. I'm only rating on the shipping and other promotion you have on your website. "Free shipping" and 5%-25% at check out or trade in minimum $1000. None of these apply! Shipping was $1200!

  Review of 12/10/21, following an experience of 2/22/21 by A A. *

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  Answer by spasalon.us

  

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  Not all products are qualified for the promotion. Please check the product detail for specific discounts. We received and processed your order. Thank you for your business.

• 5 / 5

  

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  Great price ! Thank you ❤️

  Review of 12/10/21, following an experience of 2/28/21 by A A. *

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• 5 / 5

  

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  Like the service and very good price compare to any where else recommend to all the salon

  Review of 12/10/21, following an experience of 2/16/21 by A A. *

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• 5 / 5

  

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  Chuck was very helpful on the phone to explain the process with me clearly. Just placed my order with SpaSalon.us!

  Review of 12/10/21, following an experience of 3/3/21 by A A. *

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• 5 / 5

  

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  helpful in customer service

  Review of 12/10/21, following an experience of 2/19/21 by A A. *

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• 5 / 5

  

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  The customer service was excellent.

  Review of 12/10/21, following an experience of 3/3/21 by A A. *

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• 5 / 5

  

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  This is a great company to work with. I placed my order over the phone as I had some questions. The lady was so very very nice in answering everything. I’m excited to receive my product.

  Review of 12/10/21, following an experience of 2/23/21 by A A. *

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• 5 / 5

  

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  The ordering was pretty simple. That's as far as I've been so far. Hopefully getting the order in a timely manner will be done with no hiccups. We shall see.

  Review of 12/10/21, following an experience of 2/25/21 by A A. *

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• 5 / 5

  

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  Ease of navigation on the website. Good selection of products.

  Review of 12/10/21, following an experience of 2/26/21 by A A. *

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• 5 / 5

  

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  Very smooth and instant results of decision making instead.of nerve recking pending

  Review of 12/10/21, following an experience of 2/9/21 by A A. *

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• 5 / 5

  

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  Website is extremely easy to use. Haven’t used customer service or received products yet, but I’ll update reviews when that has happened.

  Review of 12/10/21, following an experience of 2/15/21 by A A. *

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• 5 / 5

  

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  Website is easy to navigate I had a question I called the toll free number got a quick response no hold time I placed and order waiting on approval from fiance

  Review of 12/10/21, following an experience of 2/9/21 by A A. *

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• 2 / 5

  

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  Delivery time is satisfactory. Customer service is horrible when you are missing items. They tell you that they will look into it and never get back to you. Another instance I had was that I was missing a piece of equipment and they told me that the weight of the shipment was correct so they could not do anything. Terrible considering I ordered $7500 worth of equipment and was missing a $40 chair.

  Review of 12/10/21, following an experience of 1/31/21 by A A. *

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  Answer by spasalon.us

  

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  We sincerely apologize for any inconvenience that might cause you. If there is any thing that we can do to make up for that please call our customer service manager at 770 464 6122.

• 5 / 5

  

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  Great chair and price!,,

  Review of 12/10/21, following an experience of 2/8/21 by A A. *

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• 5 / 5

  

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  Very smooth process & communication is great when calling the customer service. Highly recommended

  Review of 12/10/21, following an experience of 2/1/21 by A A. *

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• 4 / 5

  

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  Excellent

  Review of 12/10/21, following an experience of 2/13/21 by A A. *

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• 5 / 5

  

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  Very easy to select item ,get details, and selection on customizing. Large amount of inventory to select from!

  Review of 12/10/21, following an experience of 2/15/21 by A A. *

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• 4 / 5

  

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  Excellent

  Review of 12/10/21, following an experience of 2/13/21 by A A. *

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• 5 / 5

  

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  All my questions were answered and easy to understand. First experience with company and will recommend going forward.

  Review of 12/10/21, following an experience of 4/22/19 by A A. *

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• 5 / 5

  

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  quick respond and process

  Review of 12/10/21, following an experience of 1/29/21 by A A. *

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• 5 / 5

  

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  The best company

  Review of 1/27/21, following an experience of 1/26/21 by A A. *

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• 5 / 5

  

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  Hello, My sales person Nika was very helpful throughout the entire process of purchasing my spa equipment. Nika thank you for taking time to inform me about the options and upgrades on spa pedicure chair. This is my second spa chair from you all. Excellent customer service!!! Thanks Yonette 🙂

  Review of 1/27/21, following an experience of 1/26/21 by A A. *

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• 5 / 5

  

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  This is my first time ordering from SpaSalon.us and I had Nika H helped me with my order. The process was smooth and I can't wait to get my order shipped.

  Review of 1/27/21, following an experience of 1/26/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 1/27/21, following an experience of 1/23/21 by A A. *

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• 5 / 5

  

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  Easy process!

  Review of 1/22/21, following an experience of 1/20/21 by A A. *

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• 5 / 5

  

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  Very easy to use!!!

  Review of 1/19/21, following an experience of 1/17/21 by A A. *

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• 5 / 5

  

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  Nika was very helpful and easy to work with in making my purchase. Looking forward to getting my order.

  Review of 1/14/21, following an experience of 1/12/21 by A A. *

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• 5 / 5

  

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  All I can say is “wow”! The customer service I received from spasalon.us was absolutely phenomenal. They were very quick to answer any questions and super helpful! Also, I love how easy the website is to navigate.

  Review of 1/14/21, following an experience of 1/13/21 by A A. *

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• 5 / 5

  

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  Very easy to navigate the site.

  Review of 1/13/21, following an experience of 1/12/21 by A A. *

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• 5 / 5

  

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  Great customer service. Easy to place an order for a very hard to find part. .

  Review of 1/13/21, following an experience of 1/11/21 by A A. *

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• 5 / 5

  

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  This site is very easy to move around. Most sites make it hard to find products which are not used much. I was able to do a search and it took me to the specific product not products like it 1st and not make you have to browse 50 other products before finding yours.

  Review of 1/13/21, following an experience of 1/10/21 by A A. *

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• 5 / 5

  

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  5stars

  Review of 1/7/21, following an experience of 1/6/21 by A A. *

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• 5 / 5

  

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  Order process is very easy.

  Review of 1/7/21, following an experience of 1/6/21 by A A. *

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• 5 / 5

  

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  Great pricing, easy ordering! Can't wait to get my chair i bet its going to be awesome!

  Review of 1/7/21, following an experience of 1/6/21 by A A. *

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• 5 / 5

  

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  Chuck was very helpful!

  Review of 1/7/21, following an experience of 1/5/21 by A A. *

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• 5 / 5

  

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  I had so many questions. And they were answered quickly and fully.

  Review of 1/7/21, following an experience of 1/4/21 by A A. *

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• 5 / 5

  

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  The site was easy to use and they had better pricing than another site I was looking at. The financing option is also very helpful! Thanks!

  Review of 1/5/21, following an experience of 1/2/21 by A A. *

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• 5 / 5

  

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  Good website and description on items

  Review of 1/5/21, following an experience of 1/3/21 by A A. *

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• 5 / 5

  

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  Excellent website

  Review of 1/5/21, following an experience of 12/6/20 by A A. *

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• 5 / 5

  

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  So far the ordering process has been very simple. Waiting to see when it will be delivered! Excited to see the quality of the product!

  Review of 12/30/20, following an experience of 12/29/20 by A A. *

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• 5 / 5

  

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  Ordering was quick and easy. Great prices!

  Review of 12/29/20, following an experience of 12/24/20 by A A. *

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• 4 / 5

  

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  It was good. Easy to navigate. Great prices.

  Review of 12/29/20, following an experience of 12/24/20 by A A. *

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• 4 / 5

  

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  This review has come before I received my product so at this time I can only rate my online experience & my experience to the representative that I’ve briefly spoke with.

  Review of 12/22/20, following an experience of 12/21/20 by A A. *

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• 5 / 5

  

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  Easy to order

  Review of 12/21/20, following an experience of 12/18/20 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 12/21/20, following an experience of 12/19/20 by A A. *

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• 5 / 5

  

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  Easy to order was helpful

  Review of 12/16/20, following an experience of 12/15/20 by A A. *

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• 5 / 5

  

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  I used customer service because I wanted speedy delivery.

  Review of 12/10/20, following an experience of 12/10/20 by A A. *

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• 5 / 5

  

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  Second time shopping here and always great customer service and prices so I will keep coming back for sure ,thank you

  Review of 12/10/20, following an experience of 12/9/20 by A A. *

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• 5 / 5

  

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  Thank you! Excellent

  Review of 12/8/20, following an experience of 12/6/20 by A A. *

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• 1 / 5

  

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  This is the worst customer service I have ever received from any company I've ever dealt with. I ordered two replacement sprayer hoses for my pedicure units back in September. after placing the order, I received a call from the company saying there was a pricing error on the website and that they needed another $42.58 on top of the $54.22 they had already charged me. I reluctantly agreed to the additional cost and when I received the hoses, they were not the correct ones for my pedi units. After several attempts to reach someone regarding making a return and ordering the correct hoses, I finally got a response. I sent photos of the hoses I needed along with the model of the pedi units and was assured that the correct hoses would be shipped and a refund offered once the original hoses were received back. I was even texted a photo of the correct hose and thought all would be good...didn't happen. The ONE hose I received, but was charged for TWO was not the hose I was sent a picture of and is not the one I need. Needless to say communication has failed from that moment. I cannot get anyone to respond to my messages and only a portion of my money was refunded for the return of the first two hoses. Fortunately, most all communication was via text so I have all of it on record. I will NEVER order anything from SpaSalon ever again.

  Review of 12/7/20, following an experience of 10/20/20 by A A. *

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  Answer by spasalon.us

  

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  We are sorry for such the inconvenience. However, we can't guaranty what you ordered would fit your need but we are here to help you exchange or return. I see that your previous order was refunded as an exchange and your new order was shipped out. Please feel free to contact us for any additional help. Once again we appreciate your business.

  Answer by A A

  

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  I have been trying to get this resolved for weeks now and by the response you just gave, I can see that we are still miles apart from a resolution...I am not going to retype it all so IF YOU WOULD PLEASE READ THE COMPLAINT, I THINK I EXPLAINED IT VERY PRECISELY. Your inability to read and understand the problem here.

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