Customer reviews for spasalon.us

Customer reviews

• 5 / 5

  

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  Awesome service, on time delivery, prompt resolution response and part availability!

  Review of 4/27/23, following an experience of 4/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be awesome, and that our team was able to provide you with on-time delivery, prompt resolution response, and availability of parts. At our company, we take great pride in providing exceptional service to our customers, and we're so glad to hear that we met your expectations. We understand how important it is to receive your orders on time, and we always strive to ensure that our customers receive their products promptly and with the highest level of quality. Your kind words are a true motivation for us to keep working hard and providing the best service possible. We're honored to have earned your trust and confidence, and we look forward to serving you again in the future. Thank you once again for choosing our company, and for giving us the opportunity to provide you with excellent service.

• 5 / 5

  

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  I like it

  Review of 4/27/23, following an experience of 4/17/23 by A A. *

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  Answer by spasalon.us

  

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  Thank you for letting us know! If you have any other questions or concerns, please don't hesitate to ask. We appreciate your business.

• 5 / 5

  

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  Here is the best place to buy your items for beauty.

  Review of 4/27/23, following an experience of 4/26/23 by A A. *

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• 5 / 5

  

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  Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

  Review of 4/13/23, following an experience of 4/11/23 by A A. *

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  Answer by spasalon.us

  

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  Thank you so much for your kind words about Lisa and our company. We are delighted to hear that you find our service responsive and efficient. Our team takes great pride in delivering high-quality service to our clients, and we're pleased to hear that we're meeting your expectations. It's fantastic to hear that Lisa has been able to assist you in finding what you need despite the limited information provided. We strive to understand our clients' needs and provide the best solutions possible. Thank you for your continued trust in SpaSalon.us, and we look forward to serving you in the future. Sincerely,

• 5 / 5

  

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  Good so far for my first order but it should be charging credit card fee.

  Review of 4/4/23, following an experience of 3/26/23 by A A. *

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• 5 / 5

  

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  The ordering was simple and straight forward. SpaSalon had the exact chair I was looking for at the best price.

  Review of 4/4/23, following an experience of 3/25/23 by A A. *

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  Answer by spasalon.us

  

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  Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found the ordering process to be simple and straightforward, and that we had the exact chair you were looking for at the best price. At SpaSalon.us, we strive to provide our customers with a hassle-free and convenient ordering process. We understand that searching for the right product can be overwhelming, which is why we make it our priority to offer a wide selection of high-quality products at competitive prices. We're delighted to hear that we met your expectations, and we're grateful for the opportunity to earn your trust and confidence. Thank you for choosing SpaSalon, and we look forward to serving you again in the future. Best regards,

• 5 / 5

  

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  thanks

  Review of 3/24/23, following an experience of 3/23/23 by A A. *

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  Answer by spasalon.us

  

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  You're welcome! If you have any further questions or concerns, please don't hesitate to ask. It was my pleasure to assist you.

• 5 / 5

  

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  I been ordered since I was open salon Thank you so much

  Review of 3/14/23, following an experience of 3/13/23 by A A. *

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  Answer by spasalon.us

  

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  Thank you so much for your loyalty and continued support! We're honored to have been a part of your salon's journey from the beginning, and we're grateful for the trust you've placed in us. At SpaSalon.us, we're committed to providing our customers with the highest level of service and quality products. We understand that your salon's success depends on having the right tools and equipment, and we're glad that we've been able to provide you with what you need to run your business. Thank you once again for choosing SpaSalon.us, and we look forward to continuing to serve you in the years to come. Best regards,

• 4 / 5

  

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  La atención al momento de la compra muy buena e intuitiva en la página web

  Review of 3/14/23, following an experience of 3/10/23 by A A. *

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• 5 / 5

  

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  So far my experience was good. Staff reached out and was very helpful. I have only placed my order today, my order hasn't been shipped, and haven't gotten my shipment etc so I can't really rate my full experience yet.

  Review of 3/7/23, following an experience of 3/4/23 by A A. *

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• 5 / 5

  

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  Really easy to order. My second time buying from them and great quality product.

  Review of 3/7/23, following an experience of 3/3/23 by A A. *

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• 4 / 5

  

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  Lisa was very helpful and answered all of my questions....can't wait til my new pedi spa chair arrives

  Review of 3/7/23, following an experience of 3/5/23 by A A. *

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• 5 / 5

  

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  The whole online ordering process was very quick and easy!

  Review of 2/22/23, following an experience of 2/20/23 by A A. *

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• 5 / 5

  

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  My buying option was simple. I purchase 4 pedicure chairs from the company and i am very satisfied how long they lasted. First in 10 years I am buying a part for 1 chair

  Review of 2/22/23, following an experience of 2/21/23 by A A. *

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• 5 / 5

  

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  Good costumers service

  Review of 2/9/23, following an experience of 2/7/23 by A A. *

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• 5 / 5

  

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  super easy to order. Customer service was very professional and positive

  Review of 2/9/23, following an experience of 2/8/23 by A A. *

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• 5 / 5

  

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  Excellent first time order on website

  Review of 1/26/23, following an experience of 1/24/23 by A A. *

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• 5 / 5

  

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  The customer service was top of the line. I was having an issue with my e-check and someone gave me a call expeditiously to complete my order. I would definitely order from them again.

  Review of 1/25/23, following an experience of 1/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The web is good and easy understand

  Review of 1/17/23, following an experience of 1/14/23 by A A. *

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• 5 / 5

  

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  Very helpful and very kind!

  Review of 12/28/22, following an experience of 12/27/22 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 12/27/22, following an experience of 12/25/22 by A A. *

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• 5 / 5

  

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  Great Attendance

  Review of 12/27/22, following an experience of 12/26/22 by A A. *

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• 5 / 5

  

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  Just awesome

  Review of 12/16/22, following an experience of 12/9/22 by A A. *

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• 4 / 5

  

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  good and nice

  Review of 12/14/22, following an experience of 12/13/22 by A A. *

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• 4 / 5

  

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  The best sell very nice Lisa , only one thing when i paid my credits card she didn’t tell me 3% charge .

  Review of 12/3/22, following an experience of 11/18/22 by A A. *

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• 5 / 5

  

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  There is a variety of products to choose from, they are prompt as well

  Review of 11/18/22, following an experience of 11/16/22 by A A. *

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• 5 / 5

  

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  Excelente servicio, ya he utilizado antes los equipos y son de excelente calidad. Garantizados

  Review of 11/16/22, following an experience of 11/14/22 by A A. *

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• 5 / 5

  

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  Thank you for the kind, quick and accurate information of the person being consulted.

  Review of 11/16/22, following an experience of 11/15/22 by A A. *

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• 4 / 5

  

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  I am trying to repair a used Sanijet Pedicure chair I bought. Very helpful, and reply back quickly with help answering questions. They also remember me.

  Review of 11/10/22, following an experience of 11/7/22 by A A. *

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• 5 / 5

  

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  I was looking for replacement pedicure leather for our chairs and found this site. They were more than helpful to find what we need. Highly recommend this company.

  Review of 10/29/22, following an experience of 10/27/22 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Great service

  Review of 10/25/22, following an experience of 10/10/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  Dear Axelle M. We are happy that you received great service by our dedicated staff. Generally, reviews of 4 or 5 stars are given when customers receive this level of service. Therefore, we would appreciate it if you consider increasing your review accordingly.

• 5 / 5

  

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  Byron was very helpful! Super easy process.

  Review of 10/25/22, following an experience of 10/11/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy process. Great selection

  Review of 10/11/22, following an experience of 10/7/22 by A A. *

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• 5 / 5

  

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  Just ordered, but good so far.

  Review of 10/10/22, following an experience of 10/8/22 by A A. *

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• 4 / 5

  

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  So far so good.

  Review of 10/6/22, following an experience of 10/5/22 by A A. *

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• 5 / 5

  

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  Easy to find matching pieces of furniture.

  Review of 10/5/22, following an experience of 10/4/22 by A A. *

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• 5 / 5

  

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  Very helpful in finding the right equipment for our specific needs.

  Review of 10/4/22, following an experience of 10/3/22 by A A. *

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• 3 / 5

  

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  Had a hard time ordering and seeing pricing due to the CHAT button and could chat or remove it.

  Review of 9/28/22, following an experience of 9/27/22 by A A. *

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• 5 / 5

  

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  Great experience!! I had several questions about the furniture I purchased and Byron found the answers, called me back in a timely manner and helped me complete the sale. Very helpful and efficient!!

  Review of 9/24/22, following an experience of 9/22/22 by A A. *

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• 5 / 5

  

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  Always fast shipping and equipment is good

  Review of 9/23/22, following an experience of 9/22/22 by A A. *

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• 4 / 5

  

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  Decent customer service Still haven't received product yet just ordered

  Review of 9/23/22, following an experience of 9/20/22 by A A. *

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• 5 / 5

  

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  Site was easy to use

  Review of 9/20/22, following an experience of 9/17/22 by A A. *

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• 5 / 5

  

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  I don't receive my order yet but so far the transaction and communication is good.

  Review of 8/26/22, following an experience of 8/24/22 by A A. *

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• 5 / 5

  

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  Amazing company to work with for your spa needs.

  Review of 8/17/22, following an experience of 8/15/22 by A A. *

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• 5 / 5

  

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  Forgot the mans name ,excellent service a d knew exactly what I needed when describing part for spa chair, and lisa excellent in completing my order. thank you Glamour Salon n Spa. Kevin Shanley

  Review of 7/26/22, following an experience of 7/22/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy process! Beautiful equipment

  Review of 7/26/22, following an experience of 7/24/22 by A A. *

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• 5 / 5

  

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  Byron was super patient and gave wonderful customer service

  Review of 7/26/22, following an experience of 7/25/22 by A A. *

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• 5 / 5

  

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  The web site was easy to navigate. I did receive immediate email confirmation and receipts.

  Review of 7/19/22, following an experience of 7/16/22 by A A. *

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• 5 / 5

  

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  SpaSalon made the process easy and answered all of our questions. We will now see how long it takes and proceed with rating once we have received it.

  Review of 7/13/22, following an experience of 7/12/22 by A A. *

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• 5 / 5

  

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  Efficient and response Customer service!!

  Review of 7/13/22, following an experience of 7/12/22 by A A. *

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• 5 / 5

  

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  I haven’t gotten my products yet but the check out process was seamless.

  Review of 7/12/22, following an experience of 7/11/22 by A A. *

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• 5 / 5

  

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  easy to buy from them

  Review of 7/9/22, following an experience of 7/7/22 by A A. *

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• 5 / 5

  

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  Good service.

  Review of 7/6/22, following an experience of 7/1/22 by A A. *

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• 5 / 5

  

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  Quick fast and easy

  Review of 7/6/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  Lov3 the site

  Review of 7/6/22, following an experience of 7/1/22 by A A. *

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• 5 / 5

  

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  On time and on point. Very helpful!

  Review of 7/1/22, following an experience of 6/29/22 by A A. *

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• 5 / 5

  

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  easy for me i knew what i wanted and you guys was highly recommended.

  Review of 6/25/22, following an experience of 6/24/22 by A A. *

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• 5 / 5

  

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  I am from Canada and had absolutely no problem ordering the part I needed. top notch service!

  Review of 6/23/22, following an experience of 6/20/22 by A A. *

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• 5 / 5

  

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  Great, fast service

  Review of 6/23/22, following an experience of 6/21/22 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 6/16/22, following an experience of 6/14/22 by A A. *

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• 5 / 5

  

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  Super easy to order and get financed

  Review of 6/14/22, following an experience of 6/12/22 by A A. *

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• 5 / 5

  

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  Easy to use this website, fast check out, the e-receipt came right the way. The price with discount is reasonable. So exciting to see the coming items.

  Review of 6/12/22, following an experience of 6/9/22 by A A. *

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• 4 / 5

  

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  A bit expensive but site is vwry easy to work with.

  Review of 6/2/22, following an experience of 5/31/22 by A A. *

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• 5 / 5

  

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  Great customer service.

  Review of 6/1/22, following an experience of 5/29/22 by A A. *

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• 5 / 5

  

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  Do not hesitate! You are in the right place. :) Highly recommend!! Byron is seriously the best! Thank you so much for all of your help. I truly appreciate your time, patience, and extraordinary customer service. Above and beyond.

  Review of 5/28/22, following an experience of 5/26/22 by A A. *

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• 5 / 5

  

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  Easy and affordable!

  Review of 5/28/22, following an experience of 5/26/22 by A A. *

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• 3 / 5

  

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  Staff is very helpful to identify the right parts. Order processing is slower than a snail. I would have give it more star if shipping wasn’t that slow. Pricing is a bit on the high side.

  Review of 5/28/22, following an experience of 5/17/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  I'm glad you were able to take advantage of our knowledgeable staff in order to find the parts you need. Regarding the time it takes to process an order, our delivery time is about 10 business days (or 1 to 3 weeks) as is indicated on our website and it looks like your order will adhere to that timeframe. Finally, we always try to have the lowest prices available but we do offer price matches if you happen to find something somewhere else for less. If this has helped to clarify some of the things which may have initially seemed inadequate to you, maybe you will consider revising your review to 4 or 5 stars.

  Answer by A A

  

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  The lead time for 10 business days was for large items like spa chair. That’s two weeks! If 10 business days is the standard processing time for every item then I will take my business elsewhere. Time is everything in this business and when we need a parts if it’s small shouldn’t take more than a few days to process. It seems your business arrangement for pickup with the shipper is the problem.

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• 5 / 5

  

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  Fast easy check out. And found exactly what I needed

  Review of 5/26/22, following an experience of 5/24/22 by A A. *

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• 5 / 5

  

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  Quick and easy.

  Review of 5/19/22, following an experience of 5/18/22 by A A. *

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• 5 / 5

  

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  Great prices. Easy checkout

  Review of 5/17/22, following an experience of 5/16/22 by A A. *

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• 5 / 5

  

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  Customer service rep Byron very nice and helpful the buying process was very easy!

  Review of 5/13/22, following an experience of 5/11/22 by A A. *

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• 5 / 5

  

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  Excellent and found the webpage easily to navigate to complete the order in a timely manner.

  Review of 5/10/22, following an experience of 5/7/22 by A A. *

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• 5 / 5

  

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  The site is easy to navigate and prices are nice compare to other sites I’ve browsed.

  Review of 5/7/22, following an experience of 5/5/22 by A A. *

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• 3 / 5

  

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  Navigation on site was easy

  Review of 4/26/22, following an experience of 4/24/22 by A A. *

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• 5 / 5

  

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  One of the easiest websites I’ve used to navigate through salon products

  Review of 4/21/22, following an experience of 4/20/22 by A A. *

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• 5 / 5

  

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  Great service, great prices

  Review of 4/7/22, following an experience of 4/5/22 by A A. *

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• 4 / 5

  

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  Very good

  Review of 4/2/22, following an experience of 3/31/22 by A A. *

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• 5 / 5

  

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  I was unsure on the part I needed so I messaged the company and they were quick to respond and affirm that was the correct replacement part for our pedicure chair

  Review of 3/29/22, following an experience of 3/24/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Every thing was easy to order. And fast customer services

  Review of 3/24/22, following an experience of 3/22/22 by A A. *

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• 4 / 5

  

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  Easy to order, will see how it is once shipped

  Review of 3/22/22, following an experience of 3/16/22 by A A. *

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• 5 / 5

  

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  Byron is awesome!

  Review of 3/12/22, following an experience of 3/10/22 by A A. *

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• 5 / 5

  

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  Service client super j'ai adoré le contact avec Byron 😊

  Review of 3/11/22, following an experience of 3/3/22 by A A. *

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• 1 / 5

  

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  Very difficult to purchase from this company

  Review of 3/11/22, following an experience of 2/24/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  Your first order payment was declined due to the payment issue. But you then contacted us to pay for it. We appreciate your business.

• 5 / 5

  

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  The best

  Review of 2/22/22, following an experience of 2/21/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was easy to order and the process was simple. Thanks

  Review of 2/19/22, following an experience of 2/9/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  the website is very to easy to order, I have rec'd my order yet, so I don't know how delivery would be.

  Review of 2/19/22, following an experience of 2/7/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So far excellent service

  Review of 2/19/22, following an experience of 2/4/22 by A A. *

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• 4 / 5

  

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  This is my first time ordering from this company. The price is a little bit higher than other places but I like the free shipping.

  Review of 2/19/22, following an experience of 2/8/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This websitr it very easy to maneuver very highly recommended. The customer service representative was very helpful respectful fast and efficient with answers and help. The order After over very efficientness well and fast highly recommend the company spa salon not the first time I purchase with them and I will always give a five star.

  Review of 2/1/22, following an experience of 1/28/22 by A A. *

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• 5 / 5

  

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  Friendly, very helpful, fast process!

  Review of 1/27/22, following an experience of 1/25/22 by A A. *

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• 5 / 5

  

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  Very easy to move through site for ordering.

  Review of 1/27/22, following an experience of 1/24/22 by A A. *

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• 4 / 5

  

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  Good chatting , detail my oder

  Review of 1/21/22, following an experience of 1/19/22 by A A. *

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• 5 / 5

  

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  I have been using SalonSpa.us for years when acquiring different products and equipment for my salon and day spa. Their prices are reasonable for the quality products they sell and the customers service has always been spot on. I would have ordered the wrong item in my most recent purchase of a replacement part, but called and was kindly redirected to the right part within minutes. Sales and service have always been knowledgeable. Shipping has always been rapid.

  Review of 1/18/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  fast more convenience and the price no hide

  Review of 1/15/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  The online shopping experience was easy and simple. Just awaiting My order now

  Review of 1/14/22, following an experience of 1/11/22 by A A. *

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• 4 / 5

  

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  Finding my part was fairly easy. I typed the number in and the product popped up. I just ordered it today so I have no idea how fast I will get it I assume it will fit the numbers matched. I can let you know more later so far so good.

  Review of 1/12/22, following an experience of 1/11/22 by A A. *

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• 5 / 5

  

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  I love how easy it was to place an order and get a quick response

  Review of 1/11/22, following an experience of 1/9/22 by A A. *

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• 5 / 5

  

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  Customer service very good 👍

  Review of 12/31/21, following an experience of 12/29/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 12/29/21, following an experience of 12/27/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good

  Review of 12/14/21, following an experience of 12/11/21 by A A. *

  *Pseudonymized data at the request of the author

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