Customer reviews for shop.netatmo.com

Customer reviews

• 5 / 5

  

  Edit Flag

  Very well made products and excellent customer service.

  Review of 4/15/25, following an experience of 3/23/25 by FRITZ M.

• 5 / 5

  

  Edit Flag

  Easy to order the sensors I needed. Shipped quickly

  Review of 4/4/25, following an experience of 3/13/25 by ALBERT C.

• 1 / 5

  

  Edit Flag

  Why don't you ship to Israel? And I have to use very expensive routes to get your product?

  Review of 3/25/25, following an experience of 2/21/25 by SAMUEL S.

  Answer by shop.netatmo.com

  

  Flag

  Dear Samuel, Thank you for your comment. We ship our products to the following countries only from our e-shop: the 26 European Union countries, the UK, Norway, Switzerland, Liechtenstein, the United States of America, Canada, and Mexico. However, some territories are excluded within these countries for delivery, such as the Balearic and Canary Islands, Ceuta, Melilla, Faroe Islands, Greenland, and other EU territories outside of the European continent. As for Israel, we do not deliver our products there. However, you can find a list of our retailers here: https://www.netatmo.com/en-gb/resellers We remain at your disposal for any questions at helpcenter.netatmo.com/hc. Have a nice day The Netatmo team

• 5 / 5

  

  Edit Flag

  Excellent service!

  Review of 2/20/25, following an experience of 1/28/25 by ROBERT M.

• 5 / 5

  

  Edit Flag

  The site was easy to use. I left a message about a missing item(sensor mount) and an extra sensor that I received in my original order. I received a quick reply and instructions with a code to use to order the missing sensor mount. The items arrived a a few days. It did take a bit longer about a week for a response about returning the extra sensor. The customer service sent a mailing label and I was able to return the extra sensor that I had received.

  Review of 2/14/25, following an experience of 1/22/25 by ROBERT M.

• 1 / 5

  

  Edit Flag

  Horrible, horrible experience. Shipped defective outdoor sensor and was not provided an easy way to initiate return. Sent emails and the responses were in French????? I don't speak or read French. Ended up disputing charge with CC company out of frustration.

  Review of 2/3/25, following an experience of 1/4/25 by RICH J.

  Answer by shop.netatmo.com

  

  Flag

  Fear Rich, Thank you for your comment. This is not the experience we would like you to have. We have received and responded to your support request by sending you the return process. The communication you had with our support team as in English. If you have any questions, please do not hesitate to contact us at helpcenter.netatmo.com/hc. We wish you a good day. The Netatmo team

• 5 / 5

  

  Edit Flag

  ThanX

  Review of 1/22/25, following an experience of 12/30/24 by SAMUEL S.

• 5 / 5

  

  Edit Flag

  Great product and great service

  Review of 1/20/25, following an experience of 12/27/24 by MARC G.

• 5 / 5

  

  Edit Flag

  We've been using home based monitoring for over a decade. The longevity and choices are dismal. Netatmo offers a solid alternative to other offerings so far. We have wind and rain sensors. I like the way the components are separated allowing perfect placement outdoors. Also I am impressed by the quality and feel of the product. It doesn't reek of plastic flimsiness !

  Review of 1/9/25, following an experience of 12/17/24 by BRYAN B.

• 5 / 5

  

  Edit Flag

  Great product!! This is my second Netatmo full unit.

  Review of 1/7/25, following an experience of 12/12/24 by JARKKO L.

• 1 / 5

  

  Edit Flag

  The product looks great but that’s about the extent of it. I bought the full weather station bundle that came with the base 2 weather towrs , the optional rain gauge, and anemometer. The main indoor and outdoor weather stations were easy enough to set up, I guess, but when trying to get the 2 optional instruments to work, it was extremely frustrating and just never worked. The rain gauge was disconnected more than it was ever connected and the anemometer never, not even briefly. came on or was recognized by the main weather tower. I spent from Christmas Day through New Hear’s Day trying to figure out what I Lilly I was doing wrong, butbut it seems that I’m not the only customer with these issues. The number of YouTube videos where people just give up trying to set up the weather station and its peripherals is surprising (1 would be too many, btw!) then the returns process seems to be so complicated for us Anericans for some reason. I haven’t send an email with my order number then wait for them to send my a SHIPPO g box to return the items. It does sound easier if you’re lucky enough to live in Europe, but since I’m not that lucky, it dies me no good. Would not recommend this product at all now. Story!

  Review of 1/7/25, following an experience of 11/28/24 by NORWOOD T. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello, Thank you for your comment. This is not the experience we would like you to have. We have received and responded to your support request. If you have any questions, please do not hesitate to contact us at helpcenter.netatmo.com/hc. We wish you a good day. The Netatmo team

• 1 / 5

  

  Edit Flag

  Very difficult to reach customer service if order has any issues. I tried 3 different channels to contact Netatmo, even submitted a help ticket and no help.

  Review of 1/1/25, following an experience of 11/30/24 by HOSEA O. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear customer, Thank you for your review, This is not the experience we want you to have, the delay of response from our support team may be longer than usual as we are facing an unprecedented level of enquiries about our products, rest assured we will get back to you shortly and help you resolve this situation. Have a nice day, The Netatmo team

  Answer by Hosea O

  

  Flag

  My help ticket has been resolved.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Great buying experience. Shipping was prompt, the instructions were easy to understand, and the device came with everything needed to set it up.

  Review of 12/18/24, following an experience of 11/25/24 by JENNIFER B.

• 5 / 5

  

  Edit Flag

  The rain gauge function excellent

  Review of 10/31/24, following an experience of 10/9/24 by HERMAN O.

• 3 / 5

  

  Edit Flag

  Not having a base station to see is a problem, as most weather related news was obtained by simply walking by the old home readout panel. I have yet to figure out how much rain we had yesterday on this setup. This new setup without a monitor is not even close to being as user friendly as the old unit.

  Review of 10/24/24, following an experience of 10/1/24 by BRUCE O.

• 5 / 5

  

  Edit Flag

  I rate this five star, it works really well. It gives me all the information I need about my property.

  Review of 10/22/24, following an experience of 9/28/24 by CLAUDE T.

• 5 / 5

  

  Edit Flag

  The Netatmo Smart Indoor Air Quality Monitor has exceeded our expectations, we are very grateful for its versatility and affordable price.

  Review of 10/21/24, following an experience of 9/20/24 by PATRICIO G.

• 1 / 5

  

  Edit Flag

  Missed promotion by a few hours. They would give it to me. Not very customer friendly.

  Review of 10/21/24, following an experience of 9/23/24 by CATHLEEN E.

  Answer by shop.netatmo.com

  

  Flag

  Dear customer, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. Have a nice day, The Netatmo team

• 4 / 5

  

  Edit Flag

  I like having a weather station at home, the temperature readings seem reliable, and the noise sensor is a nice touch. But it was difficult to install (the second "outdoor" unit is still not functioning, I can't get the app to see it), and I have no idea if I can trust the CO2 measurements - there's no way to calibrate the sensor and no meaningful explanation of how it self-calibrates.

  Review of 9/12/24, following an experience of 8/18/24 by JULIET S.

• 5 / 5

  

  Edit Flag

  Good product!

  Review of 9/6/24, following an experience of 8/15/24 by BSXHZEKZ D.

• 5 / 5

  

  Edit Flag

  bought this for my sister

  Review of 7/22/24, following an experience of 6/28/24 by LORRIE L.

• 4 / 5

  

  Edit Flag

  Mmm

  Review of 6/21/24, following an experience of 5/27/24 by TRACY M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I’m still deciding whether to keep this. No one told me I had to have the weather station. And the gasket to hook it to the fence. This piece was expensive enough, so now I’ve got to add more? Needless to say I haven’t used it yet.

  Review of 6/17/24, following an experience of 5/17/24 by LINDA T.

• 1 / 5

  

  Edit Flag

  Ordered an item I have ordered before over 20 days ago. Item shows they printed the label for FedEx but FedEx never received the package. Follow up emails took a while to get a response. Then the response is it could take another week or two for the investigation to complete. Long time customer but looking at other options now

  Review of 6/17/24, following an experience of 5/20/24 by CHANDLER R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear customer, Thank you for your review. This is not the experience we want you to have, it was an exceptional situation. Your initial package was declared lost by the carrier, following your request and in order not to delay further delivery , we sent you a replacement order. Rest assured that we will take steps to ensure that this situation does not happen again. We remain at your disposal for any questions at helpcenter.netatmo.com/hc. We wish you a good day, The Netatmo team

  Answer by Chandler R

  

  Flag

  Thank you, I received my order today

  Answer by Chandler R

  

  Flag

  Thank you, I received my order today

  Show exchanges Hide exchanges
• 3 / 5

  

  Edit Flag

  Very difficult to contact

  Review of 5/28/24, following an experience of 5/7/24 by LARRY S.

• 4 / 5

  

  Edit Flag

  First, it was hard to discover that you can actually buy an Outdoor Module by itself. Once I discovered that, ordering the Module was easy and straight forward. Once I received it though, it did not come with any instructions on how to connect it to the network. And, the LED blinking signal that a battery was installed is different with the new version and because it stopped blinking before I actually got it fully assembled and then did not connect to the network I thought it was defective and contacted customer service. That was on the weekend and customer service did not respond until Tuesday and I had solved the problem on my own. I discovered that the new version only blinks 4 times when the battery is connected and stopped blinking before the top is replaced. Also, I discovered on my own that I needed to remove the previous Outdoor Module before I could add the new one. Once that was done, it worked perfectly. But, I wasted a lot of time that could have been prevented with instructions, at least on the website.

  Review of 5/20/24, following an experience of 4/26/24 by GLEN P.

• 3 / 5

  

  Edit Flag

  I have been using Netatmo products since the start. The products' design has always been great, but setting them has not always been an easy task, some products have even very difficult to setup like the Netatmo video doorbell. Also, the products don't get updated. For example, the Netatmo Welcome camera has not improved since its introduction except for HomeKit integration. But the camera resolution remains at 1080 instead of 2K by today's standard. Also, the Welcome Camera does not work on native app if it's connected to a WiFi network that has multiple WiFi extenders using the same device WiFi name. Additionally the Netatmo Welcome could be improved by including pan and tilt capabilities. Furthermore, many of their products are still not integrated Apple HomeKit.

  Review of 4/22/24, following an experience of 3/28/24 by GAGE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The Netatmo site is set up very nicely. Easy to find stuff. Easy ordering. Delivery was on time and good condition.

  Review of 3/10/24, following an experience of 2/15/24 by BRUNO K.

• 5 / 5

  

  Edit Flag

  The site is very easy to navigate and the module was priced very well.

  Review of 3/6/24, following an experience of 2/12/24 by OBIE B.

• 4 / 5

  

  Edit Flag

  The website is easy to understand. I wish that there was more information concerning the capabilities and performance specifications of each device (i.e., accuracy, precision, hysteresis). The clincher for me was the discounts offered at the website, versus what was available at Amazon. The response to my first two customer support inquiries were very fast and professional. Not all of my questions were answered, but I asked some challenging questions (i.e. about comparing Netatmo products to competition.) There was a long lag between my third, post-purchase inquiry and a response. This question was about accuracy. I was offered the chance to return the products for a refund, but that is not what I wanted. Still, it was nice that this option was offered so readily.

  Review of 3/1/24, following an experience of 2/8/24 by MARK T.

• 5 / 5

  

  Edit Flag

  Very quick delivery on ordered product.

  Review of 2/17/24, following an experience of 1/19/24 by RICK T.

• 1 / 5

  

  Edit Flag

  Hice la orden el 18 de enero y es la fecha que aún no llegan los productos. El transportista manda correos diciendo que ya está cerca mi pedido y que entregará el 1 DE FEBRERO! Ya estamos a día 8

  Review of 2/17/24, following an experience of 1/18/24 by CARLOS F.

  Answer by shop.netatmo.com

  

  Flag

  Estimado Carlos, Gracias por su comentario. Esta no es la experiencia que queremos que tenga. Le invitamos a ponerse en contacto con nuestro equipo de soporte a través de nuestra página de ayuda: helpcenter.netatmo.com/hc. Le ayudaremos a resolver esta situación. Sinceramente, El equipo de Netatmo

• 2 / 5

  

  Edit Flag

  Product was defective and didn’t hold up. Was forced to buy a new full price replacement

  Review of 2/10/24, following an experience of 1/15/24 by JOSEPH R.

  Answer by shop.netatmo.com

  

  Flag

  Hello Joseph, Thank you for your review. I invite you to contact our dedicated Support Team for US customers here: https://www.legrand.us/contact-and-support We will be pleased to help you. Have a nice day, The Netatmo team

  Answer by Joseph R

  

  Flag

  I previously had and nothing was resolved and was told I had to buy another module

  Show exchanges Hide exchanges
• 3 / 5

  

  Edit Flag

  I ordered the rain gauge and the anemometer. I also ordered 2 of the mounting brackets. The order was processed quickly and delivered in a very good number of days. However, I have found that once an owner of Netatmo products there is little response when trying to contact their technical support personnel. I have tried to contact them multiple times with no response at all.

  Review of 2/10/24, following an experience of 1/16/24 by DAN B.

• 5 / 5

  

  Edit Flag

  Very pleasant experience ordering and installing the units, and getting them to communicate with our Weather Station.

  Review of 2/10/24, following an experience of 1/15/24 by JOHN M.

• 5 / 5

  

  Edit Flag

  Works perfect, I have never lost a signal that I wasn't responsible for. So reliable. I use these for mycology where humidity and CO2 play the most major of roles and Netamo gives me the power to dial everything in. I will keep expanding and netamo will be with me everywhere I set up shop

  Review of 1/19/24, following an experience of 12/2/23 by ANDREW B.

• 1 / 5

  

  Edit Flag

  My experience with Netatmo has been the worst in recent memory. The number of subsidiary companies and locations in the United States and abroad has made the process of a simple product return an unbelievably difficult, puzzling, and awful one. Even if a company is restructuring and discontinuing products, it should be able to figure out the logistics of a return policy that customers can use. I do commend the two staff with whom I’ve spoken for their courtesy and patience. But the company itself earns no praise.

  Review of 1/17/24, following an experience of 12/19/23 by LENNY G. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear customer, Thank you for your review. This is not the experience we wish you to have. If you still need help, I invite you to contact us at helpcenter.netatmo.com/hc we will help you resolve this situation. Have a nice day, The Netatmo team

• 5 / 5

  

  Edit Flag

  I had an initial problem because I lost my guest password and was not able to set up an account for my own equipment for some reason. The problem was resolved by creating a new ID/password. I really appreciated all the help provided by tech support.

  Review of 12/29/23, following an experience of 11/7/23 by WILLIAM B.

• 1 / 5

  

  Edit Flag

  The portal experience has been extremely bad for me. I ordered a set and chose to pay via PayPal. When I was directed back to the Netatmo website, I was told my order could not be fulfilled due to a lack of inventory. I proceeded to order a smaller set. The order went thru. I then discovered that my PayPal account had been debited for both transactions. No email confirmation of any kind from Netatmo... I ended up receiving both packages! Through a complicated process, I have been able to create an account on Netatmo and reach customer support, which issued me a return slip for the second item I ordered. I proceeded to inform them I had returned the item via the prepaid FedEx postage they provided and would like them to get refunded to my PayPal account. I was told they would have to receive the goods first; returning them in their original non-open box was not enough. It's been weeks; the money has yet to be returned to my PayPal account. What a steal!

  Review of 12/29/23, following an experience of 11/27/23 by PHILIPPE F.

  Answer by shop.netatmo.com

  

  Flag

  Dear Philippe, Thank you for your review. This is not the experience we want you to have. Rest assured we reply to every message as soon as possible and we are currently taking measures to offer you a faster service. The refund of your order was processed on Dec 22nd, please check your PayPal account for this transaction. We remain at your disposal for any questions on helpcenter.netatmo.com/hc. Have a nice day The Netatmo team

• 5 / 5

  

  Edit Flag

  Ordered a replacement outdoor temp sensor to replace my 5 year old sensor that had started eating batteries. Item came quickly, and I appreciated the Black Friday discount!

  Review of 12/20/23, following an experience of 11/27/23 by DAVID F.

• 3 / 5

  

  Edit Flag

  Rain gauge fails to work with HomeKit….

  Review of 12/13/23, following an experience of 11/21/23 by STEVEN M.

• 5 / 5

  

  Edit Flag

  Easy to order new product. No hassle checkout . Order arrived promptly. Packaging was excellent.

  Review of 12/13/23, following an experience of 11/20/23 by RANDALL M.

• 5 / 5

  

  Edit Flag

  Excellent!

  Review of 12/11/23, following an experience of 11/19/23 by ROBERT S.

• 5 / 5

  

  Edit Flag

  Ordering and delivery were seamless and simple,

  Review of 12/9/23, following an experience of 11/17/23 by MICHAEL C.

• 2 / 5

  

  Edit Flag

  I could not get the remote temperature module to pair. I have been unable to contact anyone for tech support. Very disappointing especially at the price point for this item. I am probably going to return it

  Review of 11/30/23, following an experience of 11/2/23 by JOHN G.

  Answer by shop.netatmo.com

  

  Flag

  Dear John, Thank you for your review. Your order is for an Anemometer which doesn't measure temperature. If you need assistance with a different product, you can reach out to our Support team through our Help Center here: helpcenter.netatmo.com/hc Have a nice day, The Netatmo team

  Answer by John G

  

  Flag

  I know that. I have not unboxed the anemometer. I received the PlayStation and the remote temperature sensor as a gift from my son in October. It is too late to return it from Amazon where he bought it and I cannot get your company to respond to me or communicate about the troubleshooting that I need to do to make the remote station work. I’ve done everything I can but I do not have a phone number for you nor do I have an email address in order to get the tech-support that I need or to exchange the defective part any help that you can give me would be appreciated because right now the whole system is a paperweight .

  Answer by shop.netatmo.com

  

  Flag

  Dear John, Thank you for your review. Legrand USA Customer Service handles North American customers' technical assistance requests on behalf of Netatmo. To contact Legrand Technical Support for North America, please visit their dedicated page: https://www.legrand.us/contact-and-support Have a nice day, The Netatmo team

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  The site was easy to use, and shipping happened quickly.

  Review of 11/18/23, following an experience of 10/27/23 by BERNEICE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Good information, accurate data, well built. The only minor thing is that from time to time the wifi connection gets disconnected

  Review of 11/15/23, following an experience of 10/23/23 by CHRISTIANA B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I had no issues purchasing the product and I received my order on time. However, I requested a refund and am awaiting a response

  Review of 11/13/23, following an experience of 9/24/23 by STEPHEN M. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Elbert, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 5 / 5

  

  Edit Flag

  Purchase was easy. Delivery was prompt. No issues.

  Review of 10/27/23, following an experience of 10/2/23 by SARINA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to navigate through the web site to order a particular item.

  Review of 10/25/23, following an experience of 10/3/23 by JOY A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to place an order and quick shipment.

  Review of 10/24/23, following an experience of 10/2/23 by BREANA P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Very easy to order, but a little hard to maneuver the website.

  Review of 10/24/23, following an experience of 10/2/23 by CASANDRA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The site was pretty easy to navigate, communication about the delivery was easy to understand.. The doorbell arrived with a couple of delays from Fed-Ex.

  Review of 9/28/23, following an experience of 9/1/23 by TESS O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great website and easy to find what I need.

  Review of 9/20/23, following an experience of 8/29/23 by AGUSTIN O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ordering and purchasing the shield was a breeze, and the item was delivered as promised.

  Review of 9/5/23, following an experience of 8/13/23 by IGNACIO G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  My product was a little difficult to find, as it was a replacement outdoor unit. But the ordering was easy.

  Review of 8/31/23, following an experience of 8/5/23 by KRISTINA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Satisfactory online shopping experience.

  Review of 8/24/23, following an experience of 7/30/23 by RACHEL L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I just loved how fast from ordering the product it was shipped and delivered.

  Review of 8/21/23, following an experience of 7/30/23 by VERN L. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Website was simple

  Review of 8/18/23, following an experience of 7/27/23 by ROLLIN S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  My weather station was out of stock for several weeks, but after I queried the delay I got updates from Customer Support.

  Review of 8/18/23, following an experience of 7/6/23 by MYA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Customer service is very good. At first, I had the problem of when they were going to send my order and they always responded quickly and quickly. The only drawback I had was that it took approximately 45 days for the product I bought to arrive.

  Review of 8/17/23, following an experience of 6/30/23 by UBALDO H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Ease of use of the ordering web site and speed of delivery were about average.

  Review of 8/15/23, following an experience of 7/23/23 by APRIL D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Simple and straight-forward ordering. Products well explained.

  Review of 7/26/23, following an experience of 7/4/23 by KORBIN M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Almost immediately after ordering, I send a series of emails asking the company to cancel the order. The emails were all returned as undeliverable. Consequently, I have an item I don't want or need. Miserable "customer service."

  Review of 7/24/23, following an experience of 6/23/23 by MOZELLE M. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Richard, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 5 / 5

  

  Edit Flag

  The order process was super easy and the Smart Video Doorbell arrived in about a week.

  Review of 7/24/23, following an experience of 6/30/23 by NEHA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent customer service. Very knowledgeable. They assisted me when I got stuck on something. Only difficultly in my setup process is my device somehow got networked locked during set up. Idk why this happened, I think it was due to not enough power If it wasn’t for the customer service I probably would have returned this item.

  Review of 7/17/23, following an experience of 6/18/23 by ARCHIBALD W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The delivery arrived a few days after ordering 👍🏼

  Review of 7/11/23, following an experience of 6/17/23 by KELSI P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Other than an issue with the Solar Guard not opening my experience with Netatmo has been excellent. They replaced the Solar Guard promptly and without charge 👍🏼

  Review of 7/8/23, following an experience of 6/11/23 by CELINE J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Ridiculous waste of time

  Review of 7/8/23, following an experience of 5/2/23 by MIREILLE G. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear William, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 5 / 5

  

  Edit Flag

  Everything smooth.

  Review of 6/29/23, following an experience of 6/6/23 by ESMERALDA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was able to easily find what I was looking for after a frustrating unsuccessful search on Amazon.

  Review of 5/25/23, following an experience of 5/3/23 by KATHLYN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Customer support gave me the web page to order a separate Outdoor Module, to replace another one.

  Review of 5/18/23, following an experience of 4/25/23 by MARCUS C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Tech was excellent

  Review of 5/10/23, following an experience of 4/18/23 by JADON C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I am a longtime customer and I needed a replacement for the indoor half of my weather station, not extra modules which I have, but the powered indoor half of the station. That was impossible to do. I had to buy both halves of the wetherstation. I thought I would just pair the new indoor to the old outdoor which was identical to the new outdoor. There were no instructions on how yo do that. There were no instructions online on how to do the. In fact, there are now USA only websites that you have to jump through all kinds of hoops just together on which I refused to do. The long and short of it is that the instruction are even less than minimal. You must install the compete new weather patio both parts, ad then wait of abut 3-0 minutes before you can tell if they are working. The old third party utility that used to post the outside weather on my computer also no longer worked but there was something similar which I finally tracked down to replace that. The widget app for my iPhone with the new system will not show the outside temperature only the inside temperature which is of little help to me. If you open the widget you can see outdoor temp, but the old widget showed the outdoor temp.All there corporate changes take a lot away from the original app, so my three stars was a kind evaluation. The old setup was a straight 5 stars.

  Review of 4/17/23, following an experience of 3/26/23 by ELISE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy and quick site navigation, product search, and purchase experience.

  Review of 3/21/23, following an experience of 2/18/23 by ARNALDO H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Broken out of the box. Had to return it

  Review of 3/21/23, following an experience of 2/20/23 by BRITTANY F. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Edward, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 4 / 5

  

  Edit Flag

  Product is good, but would be better if you could also connect to 5G Wi-Fi.

  Review of 3/1/23, following an experience of 1/27/23 by ELLIE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  All the products works at the best in the market

  Review of 2/25/23, following an experience of 1/19/23 by ESPERANZA D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Items come with no instruction (except a wordless diagram, which makes no sense). When item wouldn’t work, I returned it, but after 10 days, I still don’t have a refund.

  Review of 2/24/23, following an experience of 1/25/23 by LUNA K. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear James, Thank you for your review. The Rain Gauge is an accessory to the Weather Station and cannot function independently. As for your order, it has been refunded on Feb 14th, 2023. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

  Answer by Luna K

  

  Flag

  I already have a Weather Station and indoor module, but it would not pair up to my existing Weather Station. I didn't think I would need to buy a completely new system, as the Weather Station and Indoor module both still work fine. Thanks for the refund.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Excellent product. Very dependable.

  Review of 2/4/23, following an experience of 1/12/23 by STEVE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  excellent products and support from technical team.

  Review of 2/3/23, following an experience of 1/11/23 by OSVALDO A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The shop was great, easy to navigate.

  Review of 1/30/23, following an experience of 1/7/23 by SAM K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to find what I needed.

  Review of 1/27/23, following an experience of 12/25/22 by DAVID V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to purchase, responsible customer support.

  Review of 1/27/23, following an experience of 1/3/23 by NELS B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It works after proper set up. Netatmo server was very slow to res-one.

  Review of 1/21/23, following an experience of 12/28/22 by CAYLA R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Once you get it to work, it’s great. But it takes an hour to figure out how to make it work every time.

  Review of 1/18/23, following an experience of 12/23/22 by JACLYN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  package arrived on time

  Review of 1/18/23, following an experience of 12/26/22 by ALVERA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Responsive shipping!

  Review of 1/13/23, following an experience of 12/20/22 by FREDERICK O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything went smoothly.

  Review of 1/13/23, following an experience of 12/19/22 by SCHUYLER E. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  It was a little cumbersome.

  Review of 1/13/23, following an experience of 12/14/22 by OVA L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Chris, Thank you for your review. Our priority is to offer you the best user experience possible. If you want to share your feedback or if your product is not functioning properly, please contact us at helpcenter.netatmo.com, we will be happy to help. Have a nice day The Netatmo team

• 2 / 5

  

  Edit Flag

  Their customer service is poor at best. Product knowledge is weak

  Review of 1/4/23, following an experience of 12/2/22 by DOMINIC B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Mark, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. Best regards The Netatmo team

• 3 / 5

  

  Edit Flag

  It was very difficulty to locate an outdoor thermometer. They had indoor ones up the gazoo, but only JC knew where I could purchase a replacement for my outdoor one.

  Review of 12/27/22, following an experience of 12/2/22 by YASMINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Order arrived on time, order placement was very easy.

  Review of 12/25/22, following an experience of 11/25/22 by BRIONNA O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Site works well

  Review of 12/24/22, following an experience of 11/28/22 by MARYSE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy experience and delivered on time

  Review of 12/23/22, following an experience of 11/28/22 by DILLAN B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Everything went smoothly.

  Review of 12/21/22, following an experience of 11/27/22 by SUMMER M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I have had a Netatmo weather station for years and am very satisfied with its performance and customer experience! Customer service is excellent along with any order I have made with the company.

  Review of 12/21/22, following an experience of 11/27/22 by EARL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  nice cover for the outside temp unit. why did you wait so long?

  Review of 12/20/22, following an experience of 11/24/22 by MIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast shipping

  Review of 12/20/22, following an experience of 11/24/22 by ARMANI S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  excellent hardware, app, and best of all, no subscriptions

  Review of 12/14/22, following an experience of 11/18/22 by ARJUN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I'm very happy with Netamo, the free software and tools that you get with the devices make the products a very good deal. Easy to set up and install and the phone support for one issue I did have was a pleasure to speak with wound up just being a bad SD card.

  Review of 12/14/22, following an experience of 11/18/22 by BARTHOLOME B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Smooth and fast

  Review of 12/14/22, following an experience of 11/20/22 by OLIVER R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything went great

  Review of 12/13/22, following an experience of 11/18/22 by EMMANUEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast shipping. Good communications.

  Review of 12/13/22, following an experience of 11/18/22 by ALEXANDRA T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I have always had a decent experience with purchasing from Netatmo. It never impresses me, but also never disappoints me.

  Review of 12/8/22, following an experience of 11/14/22 by EBONY C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Am a little disappointed with the rain gauge. We calibrated it. However, I can find no way in the Netatmo app to see previous days rainfall. We can see the history of the weather station, the outdoor, and extra indoor module. Not sure how accurate it is, as no way of double-checking total rainfall the next day.

  Review of 12/2/22, following an experience of 11/7/22 by CARISSA D. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  The “climax” of this story for me was when I selected to “return” the device, hit the button and the screen that came up was the MANUAL!!! Huh? After I believe I made 2 more attempts. I think I found the correct key to enter. Then I came up to another odd problem. So I gave up. I found an email address some other place. It was the wrong email address but at least the guy answered back & gave me the correct address. That is why I was able to return the device.

  Review of 11/30/22, following an experience of 10/31/22 by EFFIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love this system, added a module in a basement bedroom to monitor humidity

  Review of 11/15/22, following an experience of 10/22/22 by SCARLETT D. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  It was average, not bad, not good.

  Review of 11/11/22, following an experience of 10/14/22 by LUE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I received the additional indoor module promptly. Packaging in good condition and well protected.

  Review of 10/27/22, following an experience of 10/4/22 by WILL M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Horrible. I have a lot of netatmo devices. I moved to the USA and ordered more products including the smart doorbell. It arrived defective. Tech support told me to send it in for an exchange. But they were not able to tell me how the process works. Legrand support in the USA was not able to tell me either. I even submitted a form via the USA netatmo store website. No reply. Now I’m sitting here with an expensive piece of hardware that doesn’t work and no one can help me. Incredible

  Review of 10/13/22, following an experience of 9/4/22 by CLAY B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Mirna, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 4 / 5

  

  Edit Flag

  Site was easy to navigate.

  Review of 10/4/22, following an experience of 9/10/22 by DOVIE F. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  got not working product and no solution from the customer support

  Review of 9/28/22, following an experience of 8/29/22 by MONTANA K. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Pavlo, Thank you for your review, This is not the experience we would like you to have, please contact our support team at (800) 223-4185 or tech.support@legrand.us Rest assured we will help you resolve this situation so you can fully enjoy your product. Sincerely, The Netatmo team

  Answer by Montana K

  

  Flag

  I am continuing conversation with the support team. Have a filing that I am going by circles. Still no solution, just general suggestions and strong believe from support that there is no issue with the product, it is just my internet connection.

  Answer by Montana K

  

  Flag

  I am continuing conversation with the support team. Have a filing that I am going by circles. Still no solution, just general suggestions and strong believe from support that there is no issue with the product, it is just my internet connection.

  Show exchanges Hide exchanges
• 2 / 5

  

  Edit Flag

  Very, very poor customer support.

  Review of 9/28/22, following an experience of 8/27/22 by SABINA C. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Jim, Thank you for your review, This is not the experience we would like you to have, please contact our support team at (800) 223-4185 or tech.support@legrand.us Rest assured we will help you resolve this situation so you can fully enjoy your product. Sincerely, The Netatmo team

• 4 / 5

  

  Edit Flag

  Everything was great except it is unclear when purchasing the anemometer and rain gauge that you need to separately purchase the mounts.

  Review of 9/21/22, following an experience of 8/26/22 by ZOE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to find and purchase what I wanted

  Review of 9/16/22, following an experience of 8/24/22 by NIKO H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very simple shopping and review process, the order details where sent in a timely manner so I could knew when it will arrive.

  Review of 8/2/22, following an experience of 7/8/22 by VIRGINIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Outstanding service prompt delivery

  Review of 7/29/22, following an experience of 7/5/22 by ASHTYN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  You guys are awesome please do more solution a bit like Wyze. I like that the product is different in the look AND capability, it’s elegant and performing

  Review of 7/27/22, following an experience of 7/2/22 by YASMINE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I had a very good experience with my order. It was easy to order from the website and was delivered promptly. The company communicated well and often about the status of my order.

  Review of 7/24/22, following an experience of 6/30/22 by WAINO H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Hard to find the replacement outdoor module

  Review of 7/19/22, following an experience of 6/13/22 by HAYLIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent phone support

  Review of 7/14/22, following an experience of 6/21/22 by KATRINE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The order process was simple and quick! My order arrived exactly when it was expected!

  Review of 7/14/22, following an experience of 6/8/22 by LEOLA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Shopping for the item was easy.

  Review of 5/29/22, following an experience of 5/5/22 by SUSAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I purchased two cameras as a combined deal, and one was DOA. Netatmo replaced it promptly.

  Review of 5/23/22, following an experience of 4/21/22 by STEPHEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  top notch

  Review of 5/14/22, following an experience of 4/21/22 by OTILIA M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Thé system is a little quirky to set up. I changed locations and it took several days for my new address to register on the map or the device I suppose.

  Review of 5/9/22, following an experience of 4/15/22 by GENEVIEVE R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Due to the product that I was looking for being out of stock. With no back orders and there being no notifications to subscribe to when things come back in stock, it had to remember to periodically check back for stock which was a real pain. However, once the order was placed, things went smoothly.

  Review of 4/26/22, following an experience of 4/2/22 by NOEMI K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fantastic, after in-depth troubleshooting first via email, then over the phone, Netatmo sent out a brand new latest unit to replace a 1st generation unit that had failed to connect with a new Outdoor module!

  Review of 3/18/22, following an experience of 2/22/22 by ANITA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I already knew exactly what I wanted, but it was still very difficult to actually get through the shop to buy.

  Review of 3/18/22, following an experience of 2/14/22 by REBECCA M. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Dick, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. Have a nice day, Netatmo customer service

• 1 / 5

  

  Edit Flag

  I’ve made multiple phone calls to try to resolve my issue with the anemometer without success. I don’t think the technician that I talked to was very familiar with the product. I want to return the entire system. How do I get a return authorization? Even their website for phone numbers is hard to find and isn’t updated for the various product lines. You have to guess and get transferred.

  Review of 3/16/22, following an experience of 2/14/22 by ALIA W. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Brian, Thank you for your review. This is not the experience we want you to have. We have reached out to you directly to solve this issue. Please confirm if you are looking for an exchange or a refund, we will then share with you the instructions for either option. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day Netatmo customer service

• 3 / 5

  

  Edit Flag

  I like the Netamo weather instrument, especially how you can locate temperature, rain and wind instruments separately. Very nice design. When it works it's 5 star. But the outdoor module stopped communicating after a year and a half. No sign of fluid ingress, and it would power up. Tech support was not very useful in troubleshooting. I replaced it and lost all my old data (too bad it was really cool).

  Review of 2/25/22, following an experience of 2/2/22 by JAYCE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This was a replacement for an outdoor module that lasted 10 years, from Northern California to Minnesota winters. Easy to re-order, came quickly and I was kept updated on shipping progress. Easily paired to my system. Even came with batteries!

  Review of 2/16/22, following an experience of 1/21/22 by JEFFREY K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Absolutely the worst product and customer service I have ever experienced. When I got the unit I hooked it up and it seemed to be working fine. The next morning I attempted to connect the anemometer. That is when the issues began. I couldn’t get the anemometer to connect to the system and simply got a searching for unit. I went online to find tech support band was directed to send an email. I sent the email then a few hours later got an automated response saying I had to call the US group and supplied a phone number. I called the number and was told I had the wrong section and was transferred. I then had to explain my issues again and was again told they couldn’t help and was transferred to another number this time I was told by tech support that the anemometer was difficult to connect and to delete everything and start over. I did so and now I got an error telling me the main unit could not connect as it was already connected to wifi but could not be removed. Back to customer service for help or return and told I didn’t purchase from Netatmo so it couldn’t be returned. I called PayPal and they told me I had purchased from Netatmo as I had told customer service. PayPal disputed the charge for em since Netatmo appeared clueless. I ended up being able to return the item thanks to PayPal being involved. All I really wanted was a unit that worked but Netatmo never even offered to replace the defective unit and so they lost a customer as a result. Terrible business model and a faulty product.

  Review of 2/16/22, following an experience of 1/14/22 by MIKAYLA K. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Todd, Thank you for your review, This is not the experience we wish you, we appreciate your feedback and take it into account. Rest assured your satisfaction is our priority and we are taking measures to offer you a faster and more efficient service. We remain at your disposal for any questions at (800) 223-4185 or tech.support@legrand.us Sincerely, The Netatmo team

• 5 / 5

  

  Edit Flag

  I really appreciated the stylish emails that kept me consistently up-to-date from ordering through shipping and delivery.

  Review of 2/2/22, following an experience of 1/11/22 by OMER B. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I can’t seem to get it to pair with the main unit.

  Review of 1/5/22, following an experience of 12/10/21 by DOMENICK S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Wbsite and service works through order process as expected.

  Review of 1/3/22, following an experience of 11/27/21 by MEAGHAN D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Package delivery was good. Unfortunately product support was way below par.

  Review of 12/30/21, following an experience of 11/30/21 by ODIE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  4/5 stars

  Review of 12/30/21, following an experience of 11/30/21 by BRAXTON V. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  A phone number would be nice

  Review of 12/30/21, following an experience of 11/29/21 by MAIYA B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  It's easy to order product from the website BUT 1) The product description does NOT mention that the product doesn't work with the existing Netatmo weather station app or website AND, 2) for US customers, there isn't an easy way to return the product.

  Review of 12/30/21, following an experience of 11/27/21 by JEDIDIAH M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Just fine. No problems.

  Review of 12/30/21, following an experience of 11/27/21 by NIKKI L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Order processed without any issues and was delivered as promised.

  Review of 12/30/21, following an experience of 11/29/21 by RAHUL R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Great price but so far the warranty has failed to be confirmed.

  Review of 12/30/21, following an experience of 11/26/21 by JOHNATHAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super easy and the codes applied even before checkout which was great

  Review of 12/30/21, following an experience of 11/29/21 by RENEE J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Horrible. Waited weeks to get my orders returned and still waiting to hear back to return my last order and I cannot get customer service to contact me. Horrible horrible.

  Review of 12/25/21, following an experience of 11/25/21 by HULDA K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  High price to replace outdoor module.

  Review of 12/25/21, following an experience of 11/27/21 by MAXIMO L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Products of good quality delivered on-time.

  Review of 12/25/21, following an experience of 11/26/21 by PAT C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast, well protected package

  Review of 12/25/21, following an experience of 11/27/21 by BRISA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delivery on time. No support questions.

  Review of 12/25/21, following an experience of 11/27/21 by JACQUES F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast fulfillment and shipping.

  Review of 12/18/21, following an experience of 11/25/21 by LERA T. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  No way to contact a live person at Netatmo. Messaging system is hard to use and responses take days.

  Review of 12/18/21, following an experience of 10/12/21 by MOZELLE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent!

  Review of 12/18/21, following an experience of 11/18/21 by AMELIE K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  The web site is on par with other merchants. Customer service for repairs Is not available to customers in the USA. For USA customers, If there is a issue after the warranty period, you are on your own.

  Review of 12/18/21, following an experience of 11/25/21 by MARTINE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Overall good equipment, unfortunately rain gauge does not come with a mount. Had to order separately.

  Review of 12/17/21, following an experience of 10/25/21 by ANITA R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The Smart Video Doorbell came bricked. It just flashes the LED and resetting doesn't work. Contacted support 20 days ago and no response.

  Review of 12/17/21, following an experience of 11/13/21 by KHALID S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Customer service was fine

  Review of 12/9/21, following an experience of 10/12/21 by JO W. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order