Customer reviews for ringover.com

Customer reviews

• 1 / 5

  

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  No Support from the sales team. Not very pleased with the services.

  Review of 11/19/24, following an experience of 10/24/24 by RITESH P.

• 4 / 5

  

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  Decent product, used to use Aircall and Ringover is better.

  Review of 11/1/24, following an experience of 10/22/24 by JOE A.

• 5 / 5

  

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  Been using Ringover for more than a year, with 2 separate companies. I tried 4 different platforms before Ringover and gotta say: Ringover is by far the best. Amazing support and amazing updates.

  Review of 8/23/24, following an experience of 8/16/24 by JARNO S.

• 2 / 5

  

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  Customer service is good until you sign contract

  Review of 8/22/24, following an experience of 7/29/24 by MARK S.

• 5 / 5

  

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  Julian very helpful and patient during the trial and onboarding stages.

  Review of 7/19/24, following an experience of 7/10/24 by PAUL S.

• 5 / 5

  

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  Great intro, good response times, highly recommend

  Review of 6/14/24, following an experience of 6/5/24 by HELEN C.

• 4 / 5

  

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  All good

  Review of 6/4/24, following an experience of 5/28/24 by VICTOR O.

• 5 / 5

  

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  Una soluzione ideale per tutte le pmi, studi professionali e call center alla ricerca di una semplice, efficace e con un prezzo davvero unico con chiamate fisso mobile già comprese.

  Review of 4/16/24, following an experience of 4/8/24 by MARCO B.

• 3 / 5

  

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  Generally the platform seems to work well and the setup was easy and the contact with sales and support staff was good. The reason for only 3 stars was it took a VERY long time to open the account...over 2 months. I am not sure if this is the fault of Ringover or whether this is a regulatory requirement. However I received no indication that it would take this long and also no communication from the company during this period. I thought they had ignored my order. As soon as the verification was complete, the service and communication with RingOver improved dramatically. It seems like a good service overall, but the setup and verification took far too long with no communication during this stage.

  Review of 4/10/24, following an experience of 3/22/24 by JAMES R.

• 3 / 5

  

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  At every second the account is blocked. There should be more user manuals to help the user understand the tool. Over all it works well but I need to know more.

  Review of 4/2/24, following an experience of 3/14/24 by STERLING B. *

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• 2 / 5

  

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  the reaction is really slow,

  Review of 4/2/24, following an experience of 3/8/24 by KRISTÓF N.

• 5 / 5

  

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  Top!

  Review of 2/7/24, following an experience of 1/29/24 by RINA J.

• 4 / 5

  

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  Their customer support has been very good, and the service does what I need it to do.

  Review of 2/6/24, following an experience of 1/31/24 by HOLLY B.

• 5 / 5

  

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  System works great! Excellent service from Julian my account executive.

  Review of 1/30/24, following an experience of 1/22/24 by NICHOLAS P.

• 5 / 5

  

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  Julian Welland has been excellent to work with. He knew exactly what I wanted, made suggestions and I followed as requested. The service has been good from start to finish and the Onboarding was easy. I can tell you, I contacted two other similar companies to Ringover, but one promised to phone me back - I'm still waiting, and the other companies were just far too expensive. Why waste time and money? Go to Ringover!

  Review of 1/11/24, following an experience of 1/5/24 by CHRISTOPHER S.

• 4 / 5

  

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  Good

  Review of 12/23/23, following an experience of 12/14/23 by MARK M.

• 4 / 5

  

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  GOOD NO PROBLEM TO REPPORT AT THE MOMENT

  Review of 12/5/23, following an experience of 11/27/23 by OLIVER S.

• 3 / 5

  

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  On boarding was terrible, lots of problems. But when someone rings, their App rings on my phone and that is better then the last service I was using.

  Review of 8/12/23, following an experience of 8/1/23 by CARRIE L. *

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• 5 / 5

  

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  That is my first experience with ringover, and i preferred to my other business colleague who willing to work with Ringover, awesome quality, much features these all of every business requirements that is fullfill by Ringover.

  Review of 8/12/23, following an experience of 7/27/23 by FELICIA F. *

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• 1 / 5

  

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  We demand a refund for the money taken from us

  Review of 8/12/23, following an experience of 6/28/23 by LULA F. *

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• 5 / 5

  

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  Best Service

  Review of 7/13/23, following an experience of 7/5/23 by STACY L. *

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• 5 / 5

  

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  Very way to get started. Highly intuitive app for both desktop and mobile. Great to be able to setup account and conduct free trial which could do with Crm integration in less than 5 minutes. Prompt resolution of concerns. Personal follow up by Julian.

  Review of 6/21/23, following an experience of 6/15/23 by ANGUS L. *

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• 4 / 5

  

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  really nice platform, userfriendly. You can have a overview over the whole team and check who is online easily. The app on Android could be improved as it doesn't work properly without Wifi.

  Review of 6/2/23, following an experience of 5/24/23 by MARGARET F. *

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• 5 / 5

  

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  Lewis was great.

  Review of 5/19/23, following an experience of 5/10/23 by JODY H. *

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• 5 / 5

  

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  Excellent service, very intuitive, and feature-rich. The call quality is brilliant.

  Review of 5/13/23, following an experience of 5/2/23 by ETHELYN H. *

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• 2 / 5

  

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  Bad voice quality, calls not connecting.

  Review of 5/9/23, following an experience of 4/11/23 by STANFORD H. *

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• 5 / 5

  

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  👍👍👍👍

  Review of 4/21/23, following an experience of 4/13/23 by MAXIMILIAN E. *

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• 3 / 5

  

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  works really great only the support option for international customers has many lags, mostly down due to slow responses from support team

  Review of 1/8/23, following an experience of 12/29/22 by LELAND F. *

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• 1 / 5

  

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  Disappointing customer service

  Review of 1/6/23, following an experience of 12/12/22 by LON U. *

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• 2 / 5

  

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  Good Solution but the most pathetic customer service!

  Review of 12/23/22, following an experience of 10/28/22 by BRIAN H. *

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• 3 / 5

  

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  In general good product, but for EVERY step, I need to contact customer support, since nearly always an error occured what makes it very slow and annoying at some point... however, the reps are very responsive which is good.

  Review of 12/8/22, following an experience of 11/29/22 by WILHELMINE K. *

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• 5 / 5

  

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  Good App & People To work with After trying some of the Apps in Market I used Ringover and selected it i found it as the best in Market. The sales team Mr Joseph have done a wonderful coordination and reporting I had started with my five country offices with ring over Keep it up

  Review of 11/24/22, following an experience of 11/17/22 by MURRAY M. *

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• 5 / 5

  

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  Excellent so far.

  Review of 10/27/22, following an experience of 10/20/22 by JAYLAN W. *

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• 5 / 5

  

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  Great service

  Review of 10/4/22, following an experience of 9/26/22 by LARON L. *

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• 3 / 5

  

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  I have had a problem with uploading tell no on contacts. After 6 calls and many promises to call me back from the support teams it is still not sorted.

  Review of 7/27/22, following an experience of 7/8/22 by ADELLA Z. *

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• 2 / 5

  

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  I found engaging this company extremely frustrating. At one point, I received an email saying my request for a trial was declined, with little explanation given, and advised not to contact their customer service centre as they will have no record of this information. That is the complete opposite of what good customer service looks like. Ryan did a good job of trying to support us through thru ringovers processes but unfortunately, he was probably let down by systems and processes that simply aren't customer centric. I'll shop around for alternatives next time.

  Review of 7/27/22, following an experience of 7/6/22 by YASMINE K. *

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• 5 / 5

  

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  Kyle at RingOver was very knowledgeable and patient. He really listened to our needs as a company and delivered. We are very excited to be joining the Ringover family!

  Review of 6/1/22, following an experience of 5/18/22 by LEMUEL H. *

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• 5 / 5

  

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  Price is good, easy to use and it works

  Review of 5/27/22, following an experience of 5/16/22 by VICENTA S. *

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• 5 / 5

  

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  Good navigation and good customer service.

  Review of 3/31/22, following an experience of 3/23/22 by GIOVANNA F. *

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• 5 / 5

  

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  ....

  Review of 2/24/22, following an experience of 2/9/22 by ROSEMARIE S. *

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• 5 / 5

  

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  Easy tool with great service

  Review of 2/1/22, following an experience of 1/24/22 by AMBROSE S. *

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• 5 / 5

  

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  Le service technique est très bien Le service clientèle aussi merci

  Review of 1/28/22, following an experience of 1/17/22 by VIOLA R. *

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• 5 / 5

  

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  Great calling platform for small companies

  Review of 12/30/21, following an experience of 12/14/21 by DOMENICO L. *

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• 2 / 5

  

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  Experiencing issue not resolved yet

  Review of 12/30/21, following an experience of 12/10/21 by AUGUSTINE M. *

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• 5 / 5

  

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  best service ever

  Review of 11/11/21, following an experience of 11/5/21 by EDA C. *

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• 5 / 5

  

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  Kyle has been great to deal with, very informative

  Review of 10/19/21, following an experience of 10/11/21 by LEONORA R. *

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• 2 / 5

  

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  À première vue et lors de nos essais, nous avons vraiment apprécié les options de RingOver en comparaison avec la compétition. Par contre, la stabilité du produit n'est vraiment pas au rendez-vous! Nous sommes au Québec en Amérique et la latence et les coupures régulières dans les appels. La fonctionnalité SMS, c'est 1 SMS sur 3 qui ne fonctionne pas ! Nous avions bien d'autre problème que je pourrais lister, mais voilà... Nous avions beaucoup d'espoir en RingOver, mais pour l'instant nous sommes à réévalués si nous poursuivons avec cette solution, car nous perdons des Leads régulièrement pour un startup, chaque Lead compte !

  Review of 9/29/21, following an experience of 8/4/21 by JEROD S. *

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  Answer by ringover.com

  

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  Bonjour Jean-Philippe, Nous comprenons parfaitement votre frustration et sommes désolés que vous rencontriez ces problèmes. Notre service client va vous appeler aujourd’hui afin de faire le point sur votre compte et voir avec vous son paramétrage. Merci de votre patience, nous allons tout mettre en œuvre pour remédier à vos soucis. L'équipe Ringover !

• 4 / 5

  

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  Bien mais parfois la conversation est hachée

  Review of 9/8/21, following an experience of 9/2/21 by FELICITY M. *

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• 2 / 5

  

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  Customer service is very slow to implement the international numbers. Three weeks after we made the decision and signed the contract, we're still waiting.

  Review of 8/18/21, following an experience of 7/28/21 by ALYSA C. *

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• 5 / 5

  

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  it is nice to pe part of Ring over i appriciate the help of customer care specialy Joseph Cochrane helped me allote thats why i am giving 5 star

  Review of 6/24/21, following an experience of 6/18/21 by OTIS Z. *

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• 5 / 5

  

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  Ryan , has been awesome from day one

  Review of 5/20/21, following an experience of 5/14/21 by SUSANA B. *

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• 1 / 5

  

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  Bad connection

  Review of 4/20/21, following an experience of 2/20/20 by ANNA S. *

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  Answer by ringover.com

  

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  Hello Ines, We are sorry to hear that your experience was not up to your expectations. Your comment has been taken into account, our customer service will contact you very soon to discuss and understand where the problems you encountered come from. Do not hesitate to share your comments with us so that we can improve our service! Have a nice day! The Ringover team

• 5 / 5

  

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  good and easy to use

  Review of 4/13/21, following an experience of 1/30/21 by NELDA R. *

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  Answer by ringover.com

  

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  Hello Tracy-Ann, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with your team! Regards, Team Ringover

  Answer by Nelda R

  

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  Thank you

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