Customer reviews for msh-intl.com

Customer reviews

• 4 / 5 1

  

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  Could be mobile friendly

  Review of 4/10/24, following an experience of 3/24/24 by CORDELL K. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I wanted to purchase a short term insurance for me and my family and found out at the end of the process that I was the only one enrolled. I tried later on to simulate another quote including my dependents and understood that the system couldn't include them although requesting their information.

  Review of 3/6/24, following an experience of 2/21/24 by IMAD B.

  Answer by msh-intl.com

  

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  Dear Imad, Thank you for your comment. We have contacted our team, and we will contact you as soon as possible regarding your quote. In the meantime, we remain available to answer any question you may have. Best regards, The MSH team

• 4 / 5 1

  

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  Die Anmeldung verlief problemlos online. Es gab einen Rückruf und die Mails kamen prompt. Die Prämie ist völlig Okey . Ich hoffe , dass im Fall der Fälle die Rückerstattungen funktionieren . Das wird sich dann ja erst mit der Zeit zeigen..Ich bin für mich erstmals froh, dass ich nun als schon lange ausgewanderte endlich eine bezahlbare Krankenkasse abschließen konnte.

  Review of 3/1/24, following an experience of 2/13/24 by SARAH B.

  Answer by msh-intl.com

  

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  Guten Tag, Vielen Dank für Ihr Feedback. Wir freuen uns, dass Ihre Erfahrung mit MSH sehr positiv ist! Bei zukünftigen Fragen stehen wir natürlich ebenso prompt zur Verfügung. Mit freundlichen Grüßen, Ihr MSH Team

• 4 / 5 1

  

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  Enlisting was easy and quick.

  Review of 11/29/23, following an experience of 11/22/23 by MAARTEN G.

  Answer by msh-intl.com

  

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  Hi Maarten, Thank you for your comment, we're glad to have you as a member! Best regards, The MSH team

• 4 / 5 1

  

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  The process took a little longer than I would have expected and there wasn't clear feedback from the system as to where I was standing. Nevertheless, it all worked out fine. There are some mandatory fields in the electronic forms that do not apply to some countries (e.g., IBAN) and there is no clear way to go around.

  Review of 7/14/23, following an experience of 6/17/23 by XAVIER P.

  Answer by msh-intl.com

  

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  Hi Xavier, Thank you very much for your comment, it's always interesting and useful for us to receive such feedback in order to improve our processes and tools. We'll definetively share it with our commercial team :) Best regards, Zoé, from the MSH team

• 1 / 5 1

  

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  not good

  Review of 5/5/23, following an experience of 4/14/23 by OLIVIER B.

  Answer by msh-intl.com

  

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  Hi Olivier, We are sorry to hear about your dissatisfaction! We're available at any time at reclamation@msh-intl.com to help you resolve any issue you may have. Best regards, The MSH team

• 5 / 5 1

  

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  The service was so fast

  Review of 4/6/23, following an experience of 3/30/23 by SHAWNA G. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Dear member, Thank you for your review, we're glad to hear that you are satisfied with our services ! Best regards, The MSH team

• 5 / 5 1

  

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  Excellent service and support.

  Review of 3/1/23, following an experience of 2/22/23 by HONG N.

  Answer by msh-intl.com

  

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  Bonjour Hong, Merci de votre retour, nous sommes ravis de voir que nos services répondent à vos attentes ! Bonne journée, L'équipe MSH

• 5 / 5 1

  

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  Thank you!

  Review of 1/28/23, following an experience of 1/25/23 by ALINA M.

  Answer by msh-intl.com

  

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  Hi Alina, Thank you for your review! Best regards, The MSH team

  Answer by ALINA M

  

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  Welcome! You do a great job!

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• 5 / 5 1

  

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  The services are very good and help full

  Review of 1/9/23, following an experience of 1/6/23 by SOLEDAD R. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Dear member, Thank you for your review, we're glad to hear that you enjoy our services! Have a good day, The MSH team

• 5 / 5 1

  

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  After subscribing I had a doubt. i wrote to the email provided and was sent a reply almost immediately that answered my doubt.

  Review of 9/28/22, following an experience of 9/21/22 by RONNY H. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Dear member, Thank you for your review, we're glad to hear that you appreciate our services! Best regards, The MSH team

• 1 / 5 1

  

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  I did not receive my login details till now. I even sent an email to claims department but no response

  Review of 7/8/22, following an experience of 7/4/22 by KIANNA R. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  EDIT: The problem has been solved. Dear Mrs Molatedi, we invite you to edit your comment and share your experience with MSH International ! Dear Mrs Molatedi, Thank you for your message. Could you please contact us at reclamation@msh-intl.com and specify your name, email address and insured member's number? This will help our IT Team take a look and your profile and ensure there is no bug. they will also help you get your login details. Thank you, The MSH International team

• 2 / 5 1

  

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  After several request, I did not recieve log in details

  Review of 5/31/22, following an experience of 5/24/22 by NANNIE S. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  EDIT : All requests haev been processed, @Elene, please don't hesitate to share your experience ! :) Dear Elene, Thank you for your message. Could you please contact us at reclamation@msh-intl.com ? We'll help you get your login details. Thank you, The MSH International team

• 4 / 5 1

  

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  Helpful, thank you

  Review of 5/24/22, following an experience of 5/10/22 by PEARLIE O. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi Kathleen, Thank you for your positive review, we're glad to hear that our services were helpful! Best regards, The MSH International team

• 3 / 5 1

  

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  Unnecessary repeated requests for people who already been insured.

  Review of 5/24/22, following an experience of 5/9/22 by RASHAD H. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your comment! We take reviews very seriously and will make sure to take that into account in our next exchanges. Best regards, The MSH International team

• 5 / 5 1

  

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  It is a solution for those who need a reliable health insurance abroad.

  Review of 4/7/22, following an experience of 3/31/22 by VERNON D. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi Athena, Thank you for your review, we're glad you're happy with our services! Have a good day, The MSH International team

• 4 / 5 1

  

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  Good and fast.

  Review of 2/1/22, following an experience of 1/19/22 by MURIEL H. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Marc, Thank your for taking the time to share your experience with us! We're available at any time to answer your questions and help you at reclamation@msh-intl.com Have a good day, The MSH International team

• 5 / 5 1

  

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  Good service. the issues are resolved quickly.

  Review of 11/3/21, following an experience of 10/28/21 by CAROLE R. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello, Thank you for taking the time to leave us a review, we're glad that our services meet your expectations! Best regards, The MSH International team

• 5 / 5 1

  

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  very good

  Review of 10/1/21, following an experience of 9/10/21 by DEONTAE B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I waited a long time for login credentials. Also it is too expensive and I couldn't buy only a liability insurance, I had to buy also a medical insurance additional to the one I had before.

  Review of 9/21/21, following an experience of 7/12/21 by MONTE G. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Jonasz, Thank you for your comment. We are sorry to read your dissatisfaction. We are available at any time to help you with your requests and projects at reclamation@msh-intl.com, don't hesitate to contact us, we would be glad to help you! Thank you, The MSH International team

• 4 / 5 1

  

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  I tried to enter an insurance agreement for the next day and we had to call them to expedite the finalization of the insurance contract. In the end, the insurance contract and certificate arrived just on time.

  Review of 8/17/21, following an experience of 8/12/21 by LEE S. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Emir, Thank you for taking the time to leave us a review! Welcome to MSH International! Best regards, The MSH International team

• 3 / 5 1

  

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  Very average experience. While all was online it was very impersonal and getting help was an issue

  Review of 7/30/21, following an experience of 7/26/21 by ADRIEN W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Presheba, Thank you for leaving us a review! We are sorry that you are dissatisfied with our services, as our insured member's wellbeing is our priority. We are available at any time to help you with any question you may habe or to resolve the issue you mentioned above. Please let us know, we would be glad to help! Have a good day, Zoé, from the MSH International team

• 5 / 5 1

  

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  Very good

  Review of 7/21/21, following an experience of 7/13/21 by ROSALIND G. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Joe, Thank you for taking the time to leave us a review, it is much appreciated. We will share your review with our team! Best regards, The MSH International team

• 5 / 5 1

  

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  Very good

  Review of 7/21/21, following an experience of 7/13/21 by ROD W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Joe, Thank you for taking the time to leave us a review, it is much appreciated. We will share your review with our team! Best regards, The MSH International team

• 5 / 5 1

  

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  Very good

  Review of 7/21/21, following an experience of 7/13/21 by JACKY W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Andrew, Thank you for taking the time to leave us a review, it is much appreciated! Best regards, The MSH International team

• 5 / 5 1

  

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  very supporting, got contacted through international call with very short leadtime. great person and great advices

  Review of 6/29/21, following an experience of 6/25/21 by COURTNEY W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Julien, Thank you for your review, we are happy to see that our services meet your requirements! We'll also share your review with our sales team! Have a good day, The MSH International team

• 5 / 5 1

  

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  I had an excellent service with señor López de México

  Review of 6/29/21, following an experience of 6/21/21 by ELENA A. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Michel, Thank you for taking the time to leave us a review, it is much appreciated. We will share your review with our team! Best regards, The MSH International team

• 4 / 5 1

  

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  the rates are great but process a bit too complex

  Review of 6/8/21, following an experience of 6/3/21 by NATHEN L. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello, Thank you for leaving us a review! For any process-related question or issue, we're available at any time at reclamation@msh-intl.com to help you, don't hesitate to contact us if needed! Have a good day, The MSH International team

• 5 / 5 1

  

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  Parfait

  Review of 4/13/21, following an experience of 3/17/20 by GONZALO H. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello, Thank you for your review! We are glad our services meet your expectations. Best regards, The MSH International team

• 4 / 5 1

  

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  Friendly

  Review of 3/9/21, following an experience of 1/5/20 by BEAU L. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Nia, Thank you for leaving us a positive review ! Best regards, The MSH International team

• 1 / 5 1

  

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  Slow respond, not support for clients, really bad service. It took more than one month to solve a claim, I have to call every day to try to get my refound with no solution, they tell you they will answer you soon and no answer. Not worth the money! Don't take this company

  Review of 3/5/21, following an experience of 12/8/20 by ESTEVAN H. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Manuela, Thank you for leaving us a comment. We are sorry to read your dissatisfaction. Our members' hapiness is important, so could you send us the details of what happened at reclamation@msh-intl.com ? (information about your claim) The information will help us improve our process and provide you with better services. Thank you, The MSH International team

• 5 / 5 1

  

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  excellent, I would recommend

  Review of 3/5/21, following an experience of 9/3/20 by KALLIE W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Jasmina, Thank you for your positive comment. We are happy that our services meet your expectations ! Best regards, The MSH International team

  Answer by Kallie W

  

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  thank you for the response

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• 1 / 5 1

  

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  Slow in replying to claims. Asking extra paper work along the way, rather than having an up-front clear and transparent system of reimbursement of claims. Not happy!

  Review of 3/5/21, following an experience of 9/3/20 by MADYSON M. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello, Thank you for your comment. Our members' satisfaction is important, so could you send us the details of what happened at reclamation@msh-intl.com ? The information will help us improve our process and provide you with better services. Thank you, The MSH International team

• 1 / 5 1

  

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  Worst customer service ever. They need more than 2 weeks to answer your emails.

  Review of 3/5/21, following an experience of 10/13/20 by HEAVEN D. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Aurore, Thank you for your comment. We are sorry to read your dissatisfaction. As our members' satisfaction is our priority, could you please send us the details of your experience at resolution@msh-intl.com ? (including the email address you used to contact us) ? Thank you, The MSH International team

• 3 / 5 1

  

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  The enrollment process was time consuming and frustrating because the site didn't seem to be working so I couldn't not submit my documents. I sent about 8 emails asking for assistance and had no response for 5 days by which time I had already resolved the issue on my own.

  Review of 9/11/20, following an experience of 8/3/20 by DESHAWN S. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hello Julie, We are sorry to read your message. Our members' satisfaction is our priority, so in order to improve our services, could you send us at reclamation@msh-intl.com the details about your experience (especially the email address you used to ask for assistance)? Thank you, The MSH International team

• 4 / 5 1

  

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  good

  Review of 8/25/20, following an experience of 7/15/20 by DESSIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  very bad, the agent was totally unhelpful and extremely rude.

  Review of 7/21/20, following an experience of 6/22/20 by ALVERA B. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, We are very sorry to hear about your experience. Unfortunately, we didn't find your exchange with us in our internal tools. Our customer service teams are available to help you if you need, please find their contact details on our website, https://www.msh-intl.com/en/europe/individuals/individuals-customer-services-contact.html/. regards, The MSH International team

• 5 / 5 1

  

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  They have always paid out my claims, fast and efficiently. Makes me not stress about my health insurance when traveling abroad. The online portal is also easy to use.

  Review of 7/21/20, following an experience of 7/1/20 by PAOLO M. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your comment, we are happy to learn about your experience with us. Enjoy your stay! Regards The MSH International team

• 5 / 5 1

  

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  I haven’t had the need to get any refunding /having the company pay for my health bills, but the enrollment has been very easy and the all time has been very helpful !

  Review of 7/21/20, following an experience of 6/18/20 by RODOLFO D. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your comment, we are happy to learn about your experience with us. Enjoy your stay! Regards The MSH International team

• 5 / 5 1

  

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  Quick and easy service

  Review of 7/21/20, following an experience of 6/28/20 by SASHA K. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your comment, we are happy to learn about your experience with us. Enjoy your stay! Regards The MSH International team

• 2 / 5 1

  

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  The first customer service agent who received my email took a long time to reply and I needed to follow back up with second email to have answers to my questions. The second agent who picked up the email was faster.

  Review of 7/12/20, following an experience of 6/2/20 by ALESSANDRO S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Efficiency is good

  Review of 6/13/20, following an experience of 4/3/20 by MONTY B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I purchased a one month plan and then emailed to ask to extend It for another month On expiration and no one ever responded. I received the automated email response and then nothing.

  Review of 6/12/20, following an experience of 4/1/20 by SAVION C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good

  Review of 3/22/20, following an experience of 2/6/20 by ORVILLE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great team, very helpful and available to answer any question and doubt.

  Review of 12/19/19, following an experience of 10/18/19 by CARSON S. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  It took 5 days to receive my username and password to login. No one was able to help over the weekend. You also only receive a digital insurance card which means I have to print it out instead. The least they could do would be to send a proper card. Everyone has been very polite though but I haven't had to make a claim yet so I can't comment on that.

  Review of 12/3/19, following an experience of 10/5/19 by KAIA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The consultant I deal with (Hélène DEBORVA) is very helpful and the process is simple.

  Review of 7/20/19, following an experience of 6/5/19 by ALISON K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good support.

  Review of 6/22/19, following an experience of 5/16/19 by DARRICK T. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your feedback. Enjoy your stay. Regards The MSH International Team

• 5 / 5 1

  

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  Very straightforward onboarding. Responsive CRM.

  Review of 6/22/19, following an experience of 5/16/19 by LEMPI W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your feedback. Enjoy your stay. Regards The MSH International Team

• 5 / 5 1

  

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  professional services and simple and easy

  Review of 6/22/19, following an experience of 4/29/19 by FELIX W. *

  *Pseudonymized data at the request of the author

  Answer by msh-intl.com

  

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  Hi, Thank you for your feedback. Enjoy your stay. Regards The MSH International Team

• 5 / 5 1

  

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  Too easy!!

  Review of 5/18/19, following an experience of 4/10/19 by JARRETT F. *

  *Pseudonymized data at the request of the author

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