Customer reviews for crownoflight.com

Customer reviews

• 3 / 5

  

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  The service in the shop was a good experience, but since we have had an issue with the bracelet and have been emailing with no reply to address the matter. I have just sent my third email.

  Review of 4/26/25, following an experience of 4/25/25 by ANONYMOUS D.

• 5 / 5

  

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  The sales associate and manager were very nice and sensitive people. I know they wanted to make a sale but they worked diligently to provide a price that my husband and i believed that we could work with to pay in a time frame that worked for us. Thank you, Dagoberto Garcia and Evelyn Santana.

  Review of 12/1/24, following an experience of 11/30/24 by ANONYMOUS B.

• 1 / 5

  

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  I feel like we got scammed. Was told ring was less than half what we paid in value by an independent jeweler. Will never buy anything else and will advise others to stay away.

  Review of 10/6/24, following an experience of 9/21/24 by ANONYMOUS M.

• 5 / 5

  

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  The service on my cruise was amazing. I actually had never been in a store. I went as my friend wanted to look around. I started looking around and ended up purchasing two of your stackable rings. On our next week trip we again went in the store and again purchased another 2 stackable rings.

  Review of 9/7/24, following an experience of 9/6/24 by ANONYMOUS D.

• 5 / 5

  

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  Flor our sales associate was very helpful and took the time to find the items that we were interested in. Her boss, Martin, worked her and us to give us a very good deal.

  Review of 7/3/24, following an experience of 7/2/24 by ANONYMOUS D.

• 5 / 5

  

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  Michele and Karim made us feel so comfortable in their store. They were attentive to our needs and Michele knew exactly what type of ring I was looking for. She showed us a variety of rings in the style I requested, and helped us choose the best one for me. I am absolutely in love with my ring and can’t thank Michele enough for her guidance!

  Review of 5/27/24, following an experience of 5/26/24 by ANONYMOUS S.

• 5 / 5

  

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  The staff was very friendly and helpful. I enjoyed the interaction with them. I would recommend them to anyone may ask for a jeweler.

  Review of 5/16/24, following an experience of 5/10/24 by ANONYMOUS T.

• 1 / 5

  

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  I am not pleased. I have not received my order which has been paid for. Have not been able to speak with no . No communication at all from them. Please call me asap.

  Review of 5/16/24, following an experience of 5/1/24 by ANONYMOUS M.

• 5 / 5

  

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  Everybody was very friendly .

  Review of 4/15/24, following an experience of 4/15/24 by ANONYMOUS D.

• 5 / 5

  

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  Juan Martinez & Rodolfo Ruiz were the best! They tailored to my needs and made my dreams come true! They have the best customer service, expertise and hospitality! If you want a grand experience, go to them! HIGHLY RECOMMEND!! THANK YOU JUAN & RODOLFO !!

  Review of 4/7/24, following an experience of 4/6/24 by ANONYMOUS C.

• 5 / 5

  

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  Fantastic service and knowledge and no pressure.

  Review of 3/20/24, following an experience of 3/19/24 by ANONYMOUS C.

• 1 / 5

  

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  This whole operation is a scam and I was taken advantage of by all involved. They saw an easy mark and took full advantage of me. They convinced me to purchase a piece at a "great discount" however upon later research the price they gave me was in reality $100 difference not the $1,000 I was told. I would tell anyone not to shop with DI. I wish I could just return the items I purchased but I guess I'm paying for being naive.

  Review of 3/4/24, following an experience of 2/18/24 by JACINTHE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I was held hostage for over two hours while begging for my passport and sail and sign card back. Seven times I asked for my passport and sail and sign card. I also stated that I could not buy the ring without my husband being there . next thing, I know I have a bag in my hand with a ring in it, they have me sign a form so they could check my credit card. I felt totally coerced. The experience was horrible and I have witnesses. Two of my friends were with me. I called to try to send the ring back and they said that I could not get my money back I had to Exchange for something else or get a store credit. I am so totally not happy and I will be getting an attorney. I was on a cruise and they took up a good portion of my port time. The papers that were sent to me, do not tell me the value of the ring As I stated, this was a horrible, horrible, horrible experience! And my husband is really not happy with me. He understands that I did not do this intentionally I really don’t even care for the ring. If I were to spend that kind of money on a ring, it would be one for my left hand.

  Review of 12/21/23, following an experience of 12/6/23 by ANONYMOUS E.

• 5 / 5

  

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  Very friendly caring to me. I couldn't have got any better service.

  Review of 12/6/23, following an experience of 12/6/23 by ANONYMOUS D.

• 5 / 5

  

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  Didn’t think you get treated so warm and friendly. Nice experience.

  Review of 11/5/23, following an experience of 11/4/23 by ARMAND M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Had a very positive experience with Rebecca and Steve on board the Harmony of the Seas.

  Review of 9/3/23, following an experience of 9/2/23 by ANTONETTA S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Was treated like a queen during big purchase, but felt a lot of pressure to buy more, more, more! Did not receive an (expensive) ordered bracelet in the fed ex mail as expected and I'm having a hard time reaching someone to discuss it. Getting more disappointed every day.

  Review of 8/19/23, following an experience of 8/18/23 by EDGARDO H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very pushy salesmen. Found an identical ring at about her jewelry store for thousand less. BUYERS REMORSE

  Review of 6/28/23, following an experience of 6/14/23 by DAKOTA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  High pressure sales NEVER mentioned sales final after disembarking

  Review of 6/25/23, following an experience of 6/10/23 by BERNHARD H. *

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• 5 / 5

  

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  The store was busy but my daughter and I were treated like we were the only ones in the store. They made us feel extra special and picked out beautiful pieces to show us after getting to know us just for a few minutes. Kiran, Vaughn, and Zubair were all amazing and made an everlasting impression!! We will be shining for years with everything we purchased!!! 2 necklaces, 2 bracelets, 2 rings, and earrings came home with us.

  Review of 5/30/23, following an experience of 5/29/23 by NIKKI C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The team was very professional at all points of the purchasing process. They went above and beyond than any of the jewelers we have gone to! I highly Recommend 10/10 . We will be buying all of our jewelry from now on at crown of light.

  Review of 4/30/23, following an experience of 4/30/23 by WILFORD S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ieasia was an absolute delight. She asked open/ended questions to see what I liked. She motivated to make my purchase by telling me I deserve something nice. She and Rohoan worked diligently to get my application through due to technical issues. I took that as a sign that I shouldn’t get it but Iesia ensured I was comfortable. She gave good directions and recommended her favorite spots.

  Review of 4/20/23, following an experience of 4/20/23 by FURMAN O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We walked in just to s how them my chocolate diamonds I got 3 years ago. Somehow they showed me single crown of light diamonds to up the size on my wedding ring. Well, I love crown of light. When I went back after that changed my diamond…. I was in AWE!! Omg, it’s beautiful!! I’m so proud of it.

  Review of 4/11/23, following an experience of 4/11/23 by MEDA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had a wonderful experience in Cozumel with the store I was in.

  Review of 3/26/23, following an experience of 3/25/23 by GIANNI W. *

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• 1 / 5

  

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  Horrible would not let me out of the store! Forced me into a purchase that ruined my vacation! I get sick to my stomach when I look at my purchase. They are worse than used car dealers. I am sure I purchased an item that is only worth a tenth of what I paid!

  Review of 2/3/23, following an experience of 1/19/23 by NIKOLAS B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Incredible atmosphere and seller was very knowledgeable and provided us with different choices

  Review of 1/11/23, following an experience of 1/11/23 by GEOVANNY P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  For a couple weeks. Now ive been trying to contact someone with your business ...i want to return your merchandise...because its not Appraisal..its not no where near what your charging for this ring..an i want to give it back..this is FRAUDULENT ACTIVITY..ON YOUR. BUSINESS...I NEED TO RETURN THIS RING

  Review of 12/10/22, following an experience of 11/25/22 by EVA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 12/10/22, following an experience of 12/2/22 by GWENDOLYN W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Love the Jewlery. But was promised a cruise and now you can't get ahold of anyone in customer service.

  Review of 12/10/22, following an experience of 11/28/22 by MAGALI U. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding service! I couldn't be happier with my shopping experience or my purchases. I can't recommend your establishment any higher!

  Review of 12/10/22, following an experience of 11/28/22 by KAYLA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  We feel like we got ripped off the ring did not appraise for what they said it would and they lied about how much a pair of earrings would cost. They said it would be 500 and they charged us 950

  Review of 7/25/22, following an experience of 7/10/22 by BESSIE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service by Ana Lopez Highly recommended to my family and friends

  Review of 1/8/22, following an experience of 1/6/22 by SADYE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Tiffani was amazing very clear and helped me with talking with Raul . Together they work great and they got me an amazing price on my beautiful ring. Thank you both

  Review of 11/21/21, following an experience of 11/20/21 by GENEVIEVE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Your customer service is superb and your Crown of Light jewellery is beautiful. I'm looking forward to my next Crown of Light purchase.

  Review of 10/12/21, following an experience of 10/2/20 by CECILIA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had a wonderful experience with Peregrina Bravo onboard the Disney Magic in the UK. She spent so much time with me to make sure I found the perfect set of Crown of Light jewellery and made great suggestions based on my comments on the pieces. She was very knowledgeable and enthusiastic; she knew her stock well and understood the value of the items she was selling. I was very satisfied and am delighted to have started my Crown of Light collection.

  Review of 10/1/21, following an experience of 9/24/21 by AISHA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great company

  Review of 3/18/21, following an experience of 3/17/21 by NADIA H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I purchased a bracelet. it came apart and I have been trying to get in contact with customer service to get it repaired. I can not get in touch with anyone. I need this resolved please give me a number for repair contact.

  Review of 5/30/20, following an experience of 4/28/20 by TIANA H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Our sales person was wonderful. But, I do have a concern right now. I had my ring appraised and very disappointed. We were told by the head person that my ring was valued at $10,000. The appraisal came in at only $6000.00. Guess I am going to have to think twice before believing your sales manager at DI from now on. Very, Very disappointed that we were actually deceived.

  Review of 3/17/20, following an experience of 3/16/20 by ROBERT O. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  service was good and different options presented. We took a payment option but no real info given on how to set this up

  Review of 3/12/20, following an experience of 2/18/20 by DEJAH D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  JUNK NOT WORTH IT! RIPPED OFF! It was pretty but not worth it , Bought it in November 2019 wore it a total of 3 weeks and the center stone fell out lost gone! now i'm paying for junk!

  Review of 2/25/20, following an experience of 1/26/20 by GRETA S. *

  *Pseudonymized data at the request of the author

  Answer by crownoflight.com

  

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  Hi Christine, We apologize for your experience. Our customer service team will be in contact with you shortly to resolve your issue. Thanks Team Crown of Light

  Answer by Greta S

  

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  never resolved due tp Covid. sent ring to local jeweler cost me $150, ring didnt have enough prongs to hold the stone, and ring itself split- had to have soldered and 4 prongs to hold the stone. Will NEVER BUY WHEN TRAVELING AGAIN!

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• 4 / 5

  

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  Love my ring. It is beautiful.

  Review of 1/25/20, following an experience of 1/1/70 by MALINDA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I was told that the value of my diamond would be more valuable than the purchase price. I had it appraised and I am being told the diamond is poor quality. I want to return this diamond as I was told by the Disney Cruise personnel and DI that it could be returned for a full refund. We went back to the Disney Cruise personnel because I was concerned and again she reiterated that we could receive a refund if we were not satisfied. DI prices do not match their quality.

  Review of 1/21/20, following an experience of 12/21/19 by PAIGE N. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I feel as if me and my husband were pressured into this impulsive buy and I feel like I need to share my story so that others on Cruise Ships will not do the same! I also think I need to let the BBB be aware of what has happened

  Review of 12/14/19, following an experience of 11/14/19 by ELVIS S. *

  *Pseudonymized data at the request of the author

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