Ratings and Reviews Apt2b.com

They have a great customer service team so if trouble does arise they are very communicative and on top of it. I have dealt with Alex who has always been friendly and responsive. We bought the Melrose chaise sofa in woven graphite (I think... it was 3 years ago now) after seeing it numerous times in a pop-up location. Which was great because I sat on it. Hell, I laid on it, to make sure it was comfortable. I'm happy to report that over 3 years later this sectional sofa still looks great. We've of course rotated some cushions, etc. but overall this is one sturdy sofa which is well made. We've had it cleaned a few times because our dog's hair clings to it and it looks brand new again afterwards. We get compliments about it often.

They have a great customer service team so if trouble does arise they are very communicative and on top of it. I have dealt with Alex who has always been friendly and responsive. We bought the Melrose chaise sofa in woven graphite (I think... it was 3 years ago now) after seeing it numerous times in a pop-up location. Which was great because I sat on it. Hell, I laid on it, to make sure it was comfortable. I'm happy to report that over 3 years later this sectional sofa still looks great. We've of course rotated some cushions, etc. but overall this is one sturdy sofa which is well made. We've had it cleaned a few times because our dog's hair clings to it and it looks brand new again afterwards. We get compliments about it often.

I'm going to sum up my review before getting into the details. It's only been 3 days but it's beautiful! It's cozy yet firm, fabric is amazing, no regrets. Almost a year ago we came across apt2b within that same week they had a 20% off for Martin Luther day. We were surprised by such a great sale but had not gotten their free fabric sample, so we were scared to order. We really liked the Logan sectional, I sent them a email asking if other colors could be an option. Alex got back to me right away and said no worries, they would be happy to use any color we liked from their samples. I think I let him know that we would wait for another sale. He let me know that no other sales like the 20% would be anytime soon. And offered to extend the sale to us!!! I'm sorry but this is beyond great costumer service! And guess what we passed on it because we still didnt have the samples and to tell the truth we were still hoping we could find something at stores in town.We never did and so after deciding on color we waited for another sale. And waited... November... Thanksgiving friday they had 15% and we ordered. I think we got an email on 29 (?) to confirm our order, by December 10 it was ready to be shipped! we figured we would have it by Christmas. .. nope... I was surprised by how long but I guess with thanksgiving, Christmas, and new years I should not have been that surprised. I even emailed them which again they got back to me right away that there wasn't much they could do. To deliver from CA to Wisconsin during the hoildays. .. so we waited. Our schedule day was January 10th. We got a call the day before saying they could deliver that friday. January 9th we got our sofa. The delivery guys were great! fast with set-up. So happy we waited! This doesn't compare to anything we looked at store. We would have paid about the same for S/H even if we had found something near by. Every time I walk in the living room I can't help but smile. It's beautiful!

I'm going to sum up my review before getting into the details. It's only been 3 days but it's beautiful! It's cozy yet firm, fabric is amazing, no regrets. Almost a year ago we came across apt2b within that same week they had a 20% off for Martin Luther day. We were surprised by such a great sale but had not gotten their free fabric sample, so we were scared to order. We really liked the Logan sectional, I sent them a email asking if other colors could be an option. Alex got back to me right away and said no worries, they would be happy to use any color we liked from their samples. I think I let him know that we would wait for another sale. He let me know that no other sales like the 20% would be anytime soon. And offered to extend the sale to us!!! I'm sorry but this is beyond great costumer service! And guess what we passed on it because we still didnt have the samples and to tell the truth we were still hoping we could find something at stores in town.We never did and so after deciding on color we waited for another sale. And waited... November... Thanksgiving friday they had 15% and we ordered. I think we got an email on 29 (?) to confirm our order, by December 10 it was ready to be shipped! we figured we would have it by Christmas. .. nope... I was surprised by how long but I guess with thanksgiving, Christmas, and new years I should not have been that surprised. I even emailed them which again they got back to me right away that there wasn't much they could do. To deliver from CA to Wisconsin during the hoildays. .. so we waited. Our schedule day was January 10th. We got a call the day before saying they could deliver that friday. January 9th we got our sofa. The delivery guys were great! fast with set-up. So happy we waited! This doesn't compare to anything we looked at store. We would have paid about the same for S/H even if we had found something near by. Every time I walk in the living room I can't help but smile. It's beautiful!

I'm going to sum up my review before getting into the details. It's only been 3 days but it's beautiful! It's cozy yet firm, fabric is amazing, no regrets. Almost a year ago we came across apt2b within that same week they had a 20% off for Martin Luther day. We were surprised by such a great sale but had not gotten their free fabric sample, so we were scared to order. We really liked the Logan sectional, I sent them a email asking if other colors could be an option. Alex got back to me right away and said no worries, they would be happy to use any color we liked from their samples. I think I let him know that we would wait for another sale. He let me know that no other sales like the 20% would be anytime soon. And offered to extend the sale to us!!! I'm sorry but this is beyond great costumer service! And guess what we passed on it because we still didnt have the samples and to tell the truth we were still hoping we could find something at stores in town.We never did and so after deciding on color we waited for another sale. And waited... November... Thanksgiving friday they had 15% and we ordered. I think we got an email on 29 (?) to confirm our order, by December 10 it was ready to be shipped! we figured we would have it by Christmas. .. nope... I was surprised by how long but I guess with thanksgiving, Christmas, and new years I should not have been that surprised. I even emailed them which again they got back to me right away that there wasn't much they could do. To deliver from CA to Wisconsin during the hoildays. .. so we waited. Our schedule day was January 10th. We got a call the day before saying they could deliver that friday. January 9th we got our sofa. The delivery guys were great! fast with set-up. So happy we waited! This doesn't compare to anything we looked at store. We would have paid about the same for S/H even if we had found something near by. Every time I walk in the living room I can't help but smile. It's beautiful!

About Thanksgiving, we ordered a sofa to be shipped to Tennessee. I contacted customer service before placing the order, and Tony was extremely helpful! We placed the order and the sofa arrived today-Jan. 5! It is exactly as described; fabric is perfect (we had ordered and received their free samples of fabric swatches!); and it looks great in our living room! The price was great, service superb, product seems to be exactly what we expected! And I like the tag that says...made in the USA.

This review is for the initial customer service I had with Apt2B: - Wanted to see the couches in person and they let me come to the warehouse to check it out. They were SO kind. Beyond hospitable. Tony S. helped me when I arrived (in the middle of his lunch break no less). So helpful. - I wanted the Monroe sectional but didn't want a 3-peice so he emailed their factory contact and they were able to make a custom 2-peice sectional just for me at a lower price. Super accomodating! - The warehouse had so many great samples which you'd normally get mailed to you but since I live in LA I just stopped by. Super helpful if you live in the area to see the great fabric options in person. - Great prices. $500-$1k+ less than big box stores. Unfortunatley, my experience ended there. The couch I had my heart set on was too big for my space :( Just wanted to let you all know there's great customer service behind that website.

Couch! Just received my gorgeous couch from apt2b today and was blown away! The quality and comfort are superior!! Thank you! Will definitely order from you again!

Dear Apt2B: My wife and I just took delivery of our two Willoughby 5 Drawer Chests. What beautiful pieces! High quality that exceeded our expectations. Everything arrived extremely well wrapped and protected and was delivered promptly and professionally. Thank you for a very positive experience. We will be perusing your site for more items for our home. Thanks again and Merry Christmas. Kenneth G.

I received by Logan 2pc sectional from Apt2B two weeks ago and I am so happy with the purchase. I was super annoying about the whole thing because it was a big purchase and I wanted it to be perfect. I asked to change the configuration of the chaise, I ordered almost every fabric swatch, I asked a million questions about the filling, and asked about 6 other couches I liked. Plus I ordered a Lake Isabella mattress and two bar stools for my kitchen. Through all of this, the guys at Apt2B were patient, understanding, and really nice. Once the couch arrived, I was so happy with my choice. The Woven Gravel color was perfect for the room, the chaise configuration is exactly what I wanted, and the couch is super comfortable. I couldn't be happier with my experience or purchases.