Customer reviews for 42photo.com

3.3 / 5

Calculated from 187 reviews obtained over the last 12 months

11693 reviews since 07/05/2020

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Information 42photo.com

  • Company

    42nd Street Photo

  • Description

    42nd Street Photo is a premier retailer specializing in cameras, electronics, and imaging solutions. The company offers a comprehensive selection of digital and film equipment, lenses, and accessories, serving both professional photographers and everyday enthusiasts. In addition to retail, 42nd Street Photo provides expert repair services, film developing, and high-quality printing, ensuring complete support across the photography and technology spectrum. Its reputation is built on integrity, reliability, and a commitment to customer satisfaction, making it a trusted name in the industry. By combining traditional expertise with modern innovation, 42nd Street Photo continues to be a leading destination for capturing and preserving life’s most important moments.

  • Address

    15 West 36th Street 10018 New York

  • Website

    https://www.42photo.com

  • Category

    Hifi, photos and videos

Contact 42nd Street Photo

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Customer reviews

  • 5 / 5
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    42nd St. Photo New York great place with great staff The staff were first class, very knowledgeable and extremely friendly. The service was excellent and it was a pleasure to be in such a comfortable, helpful and enjoyable environment.

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  • 5 / 5
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    Excellent Customer Service !!! Wonderful, efficient and friendly service from Kate in your NYC store. Nothing was too much trouble. Well done Kate and the 42photo store!

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  • 5 / 5
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    Brilliant service. Great knowledge. Very receptive to my needs and didn’t push to up-sell

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  • 5 / 5
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    The staff at the 42nd St. Photo near the Empire Plaza are a credit to your company. They are very polite, knowledgeable, professional, friendly and demonstrate flawless customer service effortlessly. They are the reason I will come back to that store.

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  • 5 / 5
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    Fujifilm Bc-w235 dual battery First time buy from 42photo, Top servive! Very quite shipment. Excellence!

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  • 5 / 5
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    Customer service was outstanding. They promptly responded to my questions and helped me throughout the process, right from order placement to shipment tracking and final delivery, I'm pleased with my experience.

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  • 5 / 5
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    Binocular purchase. The in shop experience was much better than online shopping. The assistant spent plenty of time with us explaining the different products until we found the one we wanted. Shame there isn't a shop in Phoenix anymore.

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  • 5 / 5
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    I bought a Fuji XF 50-140mm f/2.8 lens from 42nd street photo and my experience has been satisfactory. Amazing build quality, great customer service and very helpful tech support are the main reasons I'd give 5 stars to them.

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  • 3 / 5
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    I was anxiously waiting for my camera and finally got it last week. I found it easy and yet cost-effective. With a little help from the tech support I am totally at ease using my camera at home and at work.

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  • 5 / 5
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    The shop staff were all knowledgeable, friendly and worked well together as a team. They did not push us to make a decision and their relaxed attitude meant that we made a purchase in store that we had intended to buy slightly cheaper online.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Canon EOS RP Mirrorless Camera Great product and fully meets our needs.

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  • 5 / 5
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    My first experience with 42nd street photo has been amazing. The website was easy to navigate and all the important product information was easily accessible. Ordering was smooth and I got the telephoto lens right on time. I have used the lens for quite a few days and I am fully satisfied with it.

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  • 4 / 5
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    Very helpful and knowledgeable customer support team at 42nd street photo answered all my questions about the product. Now that I have received my camera I can't wait to use it.

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  • 5 / 5
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    Good Battery Grip Ergonomics!

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  • 5 / 5
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    I was happy with the way Kate in the shop helped me and the speed of response by the tech team

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  • 5 / 5
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    I bought a DSLR camera from 42nd street photo and my experience has been satisfactory. Amazing build quality, great customer service and very helpful tech support are the main reasons I'd give 5 stars to 42nd street photo

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  • 5 / 5
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    What a fantastic service from Jonathan. Popped in store with camera explained procedure, sent camera to be checked out. Email to advise 42nd St. Photo purchase price, accepted and the money was in account within 48hours. Thank you for a great service.

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  • 5 / 5
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    Great experience all around with this company. Competitive price. Very prompt and efficient delivery, with timely notifications. Delighted with your service; would buy from you again and heartily recommend to others!

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  • 5 / 5
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    Canon RF 100-500 L I couldn't be happier with my purchase. Everything i'd hoped it be. Highly recommend!

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  • 5 / 5
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    Shipping took a while but the customer service explained the reason for the delay and it all made sense. Glad to have received such an amazing product. Five stars for 42photo.com

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  • 5 / 5
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    The shipping time was as described and Luke responded to my query very quickly and friendly. The camera is definitely worth the price and arrived in excellent conditions with no delays, totally recommend.

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  • 5 / 5
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    Dealing with this company was a delightful experience. The transaction went smoothly and I got my camera just as promised. I plan to do business with them again in the future.

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  • 5 / 5
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    Delivery I ordered a camera grip from your NYC store and it was delivered next day. Amazing service.

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  • 5 / 5
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    The person who worked with me was truly knowledgeable about the products and provided top-notch tech support. Overall, a satisfactory experience using 42nd street photo.

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  • 5 / 5
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    New to photography - love it so far Excellent package at a great price. I bought this a7iii as my first camera - mostly using for bird photography. Loving it so far!

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  • 5 / 5
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    Very smooth transaction Ordered a Celestron Luminos 15mm eyepiece online for collect in store. Went to collect 90 mins later, all was ready for collection and the staff were very helpful Very easy and smooth transaction, would recommendation

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  • 5 / 5
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    Great shopping experience with 42nd street photo. All the information about the Nikon D7500 camera was easily available online. I received the product just as promised. Haven't tested it properly though but so far I have been extremely happy with everything. A friendly, efficient, pro-active company and service and I wouldn't hesitate in recommending them to others. Many thanks!

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  • 5 / 5
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    The Sony a7 IV camera unit I purchased from 42nd street photo exceeded my expectations. Arrived nicely packaged and it was easy to set it up with a little help from the tech support team. No complaints so far.

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  • 5 / 5
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    Great purchase 42PHOTO is always dependable and trustworthy. I only shop here

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  • 5 / 5
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    Fast & Easy Purchase I just purchased the Sony A7III, an exceptional a piece of professional equipment, I expect it to feel sturdy and built to last. 42Photo takes easy & secure way to do the on line purchasing. Tracking system is very effective too. Thanks to 42Photo for the fast delivery. Thanks

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  • 5 / 5
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    Excellent Staff Staff members were very knowledgeable about their products and knew exactly how best to assist me.

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  • 5 / 5
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    Popped into this local camera shop in New York and grabbed a gimbal stabilizer, LED light and tripod head from Benro to help streamline on-the-go behind the scenes filming that I'm always pulling off. They cover camera and video equipment rentals and educational events-definitely check them out and support this local, family owned gem! Shoutout to Jonathan for helping me out in my quest.

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  • 5 / 5
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    The ordering online was amazingly straightforward. My Sony FE 50mm f/1.4 lens came nicely packaged with cool accessories. The lens itself looks great and fits nicely with my Sony Alpha A6600. Performance is also excellent with clear resolution and nice features.

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  • 5 / 5
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    Online ordering was a breeze. I had several compatibility questions and the technical support team was quick to answer them all. Excellent service and an impressive product.

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  • 5 / 5
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    Great company to work with. As I’m in the U.K. it took quite a while to arrive, but the delivery time was made clear before I ordered and it’s a used camera so I was happy as long as the quality was good. Seller was quick responding to my questions and the camera arrived a few days before the estimated delivery date. It was worth the wait. Would highly recommend!!

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  • 5 / 5
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    The quality of the product was amazing !!!! The seller kept contact of all the details and updates and it arrived faster than expected! Definitely recommend buying :)

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  • 4 / 5
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    Based on my research, 42nd street photo was the best option for me. The website was easy to navigate and very informative. Ordering was a breeze. I can't wait to get my camera and start using it.

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  • 3 / 5
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    The camera arrived as specified in the website. The delivery date was changed because the camera ordered became out of stock after a week of waiting. I decided to go with the refurbished.

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  • 5 / 5
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    Great quality equipment for the price. Highly appreciate the help from the technical support team in setting up the camera. My first impression of 42nd street photo is of a company that really cares for its customers.

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  • 5 / 5
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    Great company to work with. Very courteous and professional customer service. Camera quality is amazing and it works perfectly at any time of the day. Very satisfied.

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  • 5 / 5
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    I went to get my son his first film 📸 camera, Jonathan was extremely friendly and helpful. I spent the better part of the afternoon there as the staff was very painstaking with teaching my son all the aspects of the tool. A very pleasant shopping experience. I highly recommended this shop to everyone, lovely and very reasonable

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  • 5 / 5
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    Great selection of tech. Stumbled upon this store while searching for a Canon EOS Rebel T7 camera. Fast shipping and fair prices! I will be shopping here again.

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  • 5 / 5
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    Just had great service from 42 as usual. Definitely my first choice for astronomy equipment now.

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  • 4 / 5
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    Great delivery, fast response... but price could be more competitive

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  • 5 / 5
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    Finally!! A good cameras lenses supplier I spent a long time trying to find a good supplier for RF lenses. Finally found it with 42 St Photo. Their pricing and range of products is superb and next day delivery is "next Day". Description and specifications of each product makes it easy to order the correct products. They even stock the little odd parts you do not think you will need. I will recommend 42 St Photo every time.

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  • 3 / 5
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    I feel charging for delivery on an item over $2000 and a regular customer is taking advantage. I was forced to order on the web as the sales assistant could not put this through by phone order and provide complementary delivery. Not happy

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  • 5 / 5
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    great customer service From the person on the other end of the live chat to the ordering and payment all was seamless and the gentleman on live chat was the most important part of the processes as he took the time to find the right product i would need to upgrade my Canon 1ae Well done 42Photo

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  • 5 / 5
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    I was pleasantly surprised by the fast delivery and the excellent service provided by 42Photo. The whole process was smooth and efficient. My only suggestion would be to offer more competitive pricing. Overall, I had a great experience and would definitely recommend 42Photo.

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  • 5 / 5
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    I had a very small problem with a purchased tripod which was dealt with expediently. I could tell that every effort was made to do so. Clearly customer service is important here.

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  • 5 / 5
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    This was my first order from 42nd street photo. The lens I ordered was delivered very quickly (to Canada) and works well and condition is like new. An absolutely excellent experience from ordering online to delivery.

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  • 5 / 5
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    Fast delivery Placed order at 7pm, day after at 1130am arrived, extremely fast and professional! Definitely recommend more than Amazon for photography stuff

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  • 5 / 5
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    Highly Recommended Spent a lot of $$$$ with 42Photo over the past 10 years - absolutely love their service - they've always dealt with any queries and issues promptly. Ordered again with them today, payment taken and order dispatched within minutes👍

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  • 5 / 5
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    Another great purchase! 42Photo always has a large selection of both new and cutting-edge camera branded accessories at competitive prices. Have been buying Canon parts from 42Photo many times over the years and will happily continue to do so. Items always packed well with multiple delivery options and speedy delivery

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  • 5 / 5
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    Excellent Placed my order on Monday 6/1/24, arrived 9am 7/01/24. Items exceptionally well packed. Lens filter and camera are better then expected, well made and look good as well. Can't wait until Saturday to put everything together and try it out. Very pleased all round and will definitely use again. Cancel the previous just placed another order.

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  • 5 / 5
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    Great service fantastic company. A very speedy delivery with really good customer service. When there was a problem with one item being out of stock they called & helped me find a suitable alternative or I could wait until my item came in. That’s what service should be so we’ll done 42nd St. Photo. I would definitely recommend 42nd St. Photo & we will be using their services again.

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  • 5 / 5
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    This is my second purchase and 42photo is the best when it comes to delivery the exact order and in time. It took only 7 days for the items to arrive.

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  • 5 / 5
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    Recommend For anything photographic related I recommend 42nd St. PHOTO. Very knowledgable and always received a response promptly. Any queries I had were answered. The quality of the camera that arrived was superb. Though I did not know how to use it, 42nd St. PHOTO were very helpful in guiding me. Thank you for the positive experience.

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  • 5 / 5
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    Customer service has been very responsive and informative during the shipping delays. Everyone I spoke with was professional, knowledgeable and willing to help. Their cameras are also some of the coolest gadgets I have used lately. I am in love with this company.

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  • 5 / 5
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    I stuffed up and placed an order without updating my address. When i received the email confirmation the order and spotted the wrong address I Emailed back and your staff were able to intercept the package before it left your place and sort everything. Very good support.

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  • 5 / 5
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    Always good. this time around tripod Manfrotto, got a 5 120mm film pack, cheap as chips, the same price as Amazn. Help around the store

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  • 5 / 5
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    The delivery was fast and effective. The product is good and I like it.

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  • 5 / 5
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    Great company to order from . Delivery was on time no issues. Couldn’t get the product Davis & Sanford anywhere else so was delighted to be able to order it from this company.

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  • 5 / 5
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    Verified Good stock repertoire and well priced

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  • 5 / 5
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    The Canon EOS 6D Mark II body was in excellent condition. The camera powered up and works fine. This is a second body and I plan to mod this and use it for wedding photography. Looking forward to my next purchase from them!

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  • 5 / 5
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    I would recommend this company to anyone looking for a camera/lens. The ordering process was so easy and I received my equipment the day it was set to be delivered. I loved the option to pick up from a FedEx store since I wasn't going to be home to sign for the package. I will definitely be back the next time I need a camera equipment.

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  • 5 / 5
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    Extremely helpful and professional customer service. I love these guys and I would definitely recommend them to anyone looking for a great camera.

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  • 5 / 5
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    User-friendly and informative website. The Canon EOS R8 camera I ordered arrived 2 days later than expected but custom service kept me updated on the progress of my order. I'm happy with the product and the service I received.

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  • 4 / 5
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    This was my first purchase from 42nd street photo. Their price was the best I could find for a Canon EF 16-35mm f/4 lens. The shipment took way longer than expected but the customer service kept me informed. Well done, I'll certainly check out your website again.

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  • 5 / 5
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    Really quick turnaround, great value, my Sony FE 1.4x Teleconverter was delivered in perfect condition and well packaged! No complaints.

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  • 5 / 5
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    Great customer service! Another quality product from Sony and 42PHOTO. Received it quickly and work great She even ordered the Sony A6600 for me over the phone I chose express shipping because I needed it right away and she set that up for me! Everything was so easy!

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  • 5 / 5
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    Nice Product Recommended by 42Photo, easy choice, good quality

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  • 5 / 5
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    Excellent product. Just what i needed. Excellent package

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  • 5 / 5
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    Excellent service, as always, from 42PHOTO. A Pair of binoculars a Christmas gift for my husband. Rather buy the binos on Ebay or Amazon I chose to purchase from 42PHOTO because they are very reputable and stand behind their products. So always buy at reliable places like 42PHOTO.

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  • 5 / 5
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    Good purchase! I always buy from 42PHOTO, Sony A7SII camera Mirrorless works fantastically. Quick shipping and easy to do business with. 42PHOTO for excellent customer service.

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  • 5 / 5
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    Good quality! I ordered a Sony A7 iii, I've used it a couple of times and it is great. It is amazing quality as always from Willoughby's Cameras. Wouldn't shop anywhere else!

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  • 5 / 5
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    Does what its suppose to. No complaints Also 42 rocks. Always a pleasure doing business

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  • 5 / 5
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    Great product!!! Great value from an American company that's making a name for itself. I bought a Canon R6ii and RF 24-70 2.8L received as promised from 42PHOTO with no issues- as usual!!! Otherwise, very happy with the purchase! Thanks, 42PHOTO!

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  • 4 / 5
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    Good kit - included with another product I got it when I bought a Nikon lens from 42PHOTO. Looking good and perform well so far. This is a good practice to include a polarizer and UV filter kit by 42PHOTO with a lens. Thank you.

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  • 5 / 5
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    Excellent Good job from 42photo

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  • 5 / 5
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    Canon EF 100-400 IS II USM lens First, I value 42 St. Photo highly and have made many purchases here over the years. A friend recommended this lens, so I thought I'd give it a try. I am very satisfied with the lens, I would definitely buy another one. Great deal and great price!

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  • 5 / 5
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    Olympus 40-150mm PRO lens Great price for the lens, well packaged and clean.

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  • 5 / 5
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    Love 42PHOTO The guys at 42PHOTO are so helpful. I’m a new photographer and appreciate their help. My products came with quality packaging and quickly. Thanks 42PHOTO for the high quality service in getting these bad boys.

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  • 5 / 5
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    I bought an Olympus Em10 from 42 Photo and within a few days the camera arrived. The order was executed in full with the exception of a sensor cleaner kit that was out of stock. This arrived a few days later. The equipment was securely wrapped to fully protect it during shipping. No issues at all.

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  • 5 / 5
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    Delivery of Canon 100mm Macro lens Website was smooth to navigate and I could easily order the Lens that I was after. The canon Macro Lens was delivered the next day. Packaging ensured Lens did not get scratched in transit

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  • 5 / 5
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    Fantastic value, as always Typical great Canon product. Good quality, and adds flexibility. The product is right, and it was over 150 cheaper at 42PHOTO!!! I will also always buy my photographic equipment from 42PHOTO! The prices are great ...

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  • 5 / 5
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    Nikon 105mm macro lens perfectly and so far works as advertised. Have only used it for a couple of shoots so far, but completely satisfied.

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  • 5 / 5
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    Great Purchase I am very satisfied with the build quality and the way this product works. I highly recommend it.

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  • 5 / 5
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    Worth paying for Japanese product I use it all the time Bottom line its worth every penny. I settled on a genuine Canon product made in Japan.

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  • 5 / 5
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    TTArtisan 50mm lens. It appears to be well made and reasonably priced.

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  • 5 / 5
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    Glad I made the purchase. Thanks 42PHOTO for being the place to go for great product and great service! I shopped around a lot and found that 42PHOTO had the best price hands down!!!!!

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  • 5 / 5
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    Great product!!! I bought the Canon 7D from 42 Photo, 42 Photo delievered the camera, I ordered on time, as usual. It's another reason why I believe in 42 photo. Fair prices, fast delivery!!

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  • 5 / 5
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    I feel that they are the best and 42 Photo offers great service and great pricing. Great service. Shipped quickly. Product as described.

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  • 5 / 5
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    Good purchase This Canon dslr's is just what I wanted. I used to shop locally. I paid good money for my t8i and wouldn't want anything breaking on me. It is worth the money. Also got it within the week. The product shipped in less than a week!!! Highly recommend it. Thank you 42nd St. PHOTO!

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  • 5 / 5
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    Blackmagic Micro Cinema Camera I saved some money on shipping by ordering it here. Does what it is made for and will last a life time. The experience with 42nd St. Photo was very good and quick.

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  • 5 / 5
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    Perfect Exactly what I was looking for

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  • 5 / 5
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    Chiaro Pro 82mm 99-UVBTS Brass UV Filter Recommended by 42PHOTO sales team, I am very happy with this filter as it does not effect my photos and it protects the telephoto lens. In summary, this product does the job and it is a good bang for the buck. Even the packaging is top notch. Thanks 42PHOTO for the great service!!

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  • 5 / 5
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    Excellent price, excellent service. Thanks again for all you do!

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  • 5 / 5
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    This is amazing,I am very happy with my product.once again 42photo has made an amazing product,it was delivered on time ,the packaging was great,I love it you should buy it now!!!!!

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  • 5 / 5
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    EXCELLENT Product was perfect. Delivered timely. GREAT SERVICE

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  • 5 / 5
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    42PHOTO did it again...received it quickly Brilliant service, item arrived within 1 day and the guys were flexible with different payment methods. Top seller

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