Customer reviews
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I found the customer service to be courteous and knowledgeable.
Review of , following an experience of by AISHA U. *
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Susan at the Wheaton store was as friendly and pleasant as can be. The whole process was smooth and easy. Any and all questions were happily answered.
Review of , following an experience of by EDYTHE D. *
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Very fair and courteous.
Review of , following an experience of by REUBEN J. *
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EXCELLENT VERY HONEST THANKYOU
Review of , following an experience of by BUDDY R. *
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Found the site through a series of links while researching my parents’ sterling silver flatware. Talked with Sue from the Wheaton store. Her professionalism and personality were enough to have us drive over 30 miles for the appraisal and sale. Sue is definitely a people person to the 10th degree. She made the experience educational and enjoyable. A++ for Sue!
Review of , following an experience of by AURELIO R. *
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Susan in Wheaton was so knowledgeable and friendly. I even made another trip back the next day.
Review of , following an experience of by GUDRUN O. *
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Mary was kind, caring and knows her stuff. We walked in there and she was attentive and talked thru the process. Highly recommend. Walked out with money. Will definitely be going back. Thank you Mary from the 2 Greek Sisters
Review of , following an experience of by LILYAN G. *
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The transaction went really nice. The 2 ladies explained everything to me..... Great experience all the way !!!! Wheaton store
Review of , following an experience of by BOBBIE W. *
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Great experience very professional assistance and employees definitely recommend them to anyone they don’t just try and scam you even if your not exactly sure with what you have
Review of , following an experience of by DORTHY H. *
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The two women that helped me, Sue and Nico, were absolutely ABOVE AND BEYOND professional, friendly, helpful and have acceptional customer service! I will DEFINITELY be doing more business with them in the future as well as recommending family and friends to go to PGS Gold&Coin in Schaumburg as well. HIGHLY RECOMMEND!
Review of , following an experience of by ALVERTA B. *
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I brought in my collection of old coins and Theresa was very helpful in my transaction. Would definitely recommend pgs to my friends.
Review of , following an experience of by HILDA F. *
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The ladies that I dealt with could not have been more accommodating. They were very up front about the process. Very knowledgeable. I would HIGHLY recommend PGS to my friends.
Review of , following an experience of by MAXIMILIAN J. *
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Great experience. Easy to deal with and Fair pricing. Thanks!
Review of , following an experience of by BETTIE A. *
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Very satisfied with selling my rings to pgsgoldandcoin!! Their offer was more than fair. Teresa was very professional and a pleasure to work with. Would definitely recommend them.
Review of , following an experience of by JAYDA R. *
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Customer service by Mary was excellent
Review of , following an experience of by CAMERON H. *
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Great inventory! Very friendly and knowledgeable customer service! I will be a repeat customer.
Review of , following an experience of by SAGE H. *
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Went in today to sell three basic pieces of silver. Was greeted by Mary and felt welcomed. The transaction was simple and fair. Very satisfied. Will keep returning to purchase and sell. Thanks Mary.
Review of , following an experience of by LAVINA M. *
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Teresa Gallo at PGS made it easy to review my father's old coins and offer a fair value for them. She was knowledgeable, friendly and fast. Thank you Teresa and PGS!
Review of , following an experience of by ELMO C. *
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Estelle was extremely helpful, every employee in the store was. I am consistently impressed with the attention to customer service here, which can be virtually non-existent at most "gold and silver" places. But this isn't some "run-of-the-mill," "cash for gold" kiosk, they have a massive selection of beautiful collectable modern coins, ancient coins, paper monies, war memorabilia, jewelry and lots more. There is attention to detail in every customer relationship and transaction, so it is a place where the employees seem to geniunely enjoy working there. I say this because I have been in over 30 times, at least, and even when there is a new employee, like Estelle was today, she put a lot of time and effort to make sure everything was perfect and double-checked every part of the process with her manager, all while keeping an extremely jovial and accomodating attitude. Always great here. This is always where I go to get coins and to sell coins. I would give it a 15/10 if I could because it is miles above any of the other stores around Chicago. They earned my loyalty because it's rare to see people put this much effort into their jobs and into helping their customers. Thanks Again!
Review of , following an experience of by MABLE E. *
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This is my second time coming in and Estella did a wonderful job taking care of me. I highly recommend her and the team. Any questions you have she’s the gal. Making sure you are satisfied til the very end.
Review of , following an experience of by KATLYN L. *
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Friendly employees helpful in understanding the value of money I brought in and quick transaction I enjoy dealing with your employee my husband and I have brought our coins in the past and felt comfortable working with her and that’s why I like returning to the store in Wheaten Thanks
Review of , following an experience of by GERDA R. *
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I sold a watch to Teresa at the Palatine location and had a great experience. She was knowledgeable and friendly. I got what I wanted for the watch and was out the door. Thanks for the great experience.
Review of , following an experience of by WINIFRED B. *
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I visited the Schaumburg location to sell my silver rounds and had the privilege of working with Estelle. What a fantastic lady, first of all, I must say, she was so pleasant, very knowledgeable, and explained anything I didn't understand in a way that was easy to "get." The store itself is immaculate, and everything I perused was priced at fair market value from what I could gather. I was paid just a hair under spot price for my rounds, and invited to return with anything I'd like them to consider purchasing based on part of our earlier conversation. I'll certainly be back, and I would recommend folks looking to sell their coins and jewelry take a look at this place before any others!
Review of , following an experience of by SANDRINE S. *
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I believe her name was Kristen. She worked with me on the items I wanted to purchase, and I left with those items. All around great experience here.
Review of , following an experience of by MINNIE H. *
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Very professional, helpful people. Got a fair price on my sterling and gold.
Review of , following an experience of by MARLEY K. *
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Very satisfied. Ten days from on-line inquiry about selling sterling to check in hand using USPS both ways. Aaron returned my more-information-please phone call right away and talked kindly until I understood what to expect. My only surprise was a bigger-than-anticipated check.
Review of , following an experience of by JANELLE Z. *
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A very nice person very detailed nice smile
Review of , following an experience of by JUSTON M. *
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Mary was very helpful and very sweet!
Review of , following an experience of by MARGE H. *
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Had a nice time there. Very informative staff. Linda was very kind and helpful. Will be back!!! Did not purchase anything yet but thinking about a few things.
Review of , following an experience of by FRANCES H. *
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Was treated well. you
Review of , following an experience of by PORTER K. *
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Great friendly staff. Competitive prices for coins. Always a pleasure going in to look for random items for my collection.
Review of , following an experience of by MARCELLUS N. *
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Love PGS gold, they are so personable this was my 3rd visit because they made me feel so welcome and are very knowledgeable
Review of , following an experience of by EUNA H. *
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Linda was more than amazing. Sometimes loss brings with it rewards and that was the case for our family. Thank you, Linda for working with me as we sold gold coins as a result of our fathers death. You were professional, honest, and provided exemplary customer service. I will be back and recommend you and your services I’m grateful for your thoughtfulness!
Review of , following an experience of by ELEANORA K. *
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Everyone I dealt with at the store was friendly knowledgeable and very fair. the best place you can go if youre buying or selling coins or metals
Review of , following an experience of by JASPER K. *
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She was very nice explain everything to me and very friendly
Review of , following an experience of by JO R. *
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Easy to work with and very helpful!
Review of , following an experience of by CHAUNCEY H. *
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Ayyy Nico was great!
Review of , following an experience of by NICO S. *
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The customer service was outstanding. I appreciate what Linda did for me. Thank you!
Review of , following an experience of by RICHMOND R. *
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Excellent customer service. Will be recommending this location to other people. Thanks again☺️
Review of , following an experience of by JUSTUS K. *
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Very professional, great customer service and very thorough in their explanations.
Review of , following an experience of by AMOS N. *
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Great Service and Very nice staff. Aaron is very knowledgeable about all the items. I would highly recommend anyone to this shop to not only buy their products but sell to them as well. They are very fair on their prices.
Review of , following an experience of by COTY P. *
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Very nice service. Nice facility. Worked with Estelle. Would come back again.
Review of , following an experience of by BRENT H. *
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Answer by pgsgoldandcoin.comFlagThank you for givine PGS a five star review. Come to PGS when you want a free evaluation of your valuables. We are happy to work with customers who want to learn the value of their items. If you need an honest appraisal, you will receive friendly service at any PGS Gold & Coin location. We look forward to serving you again!
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They are friendly, fair and helpful. It was a pleasant experience!
Review of , following an experience of by LELA P. *
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Answer by pgsgoldandcoin.comFlagWe are glad to serve customers with fair and friendly service at all PGS locations. We work hard to make selling valuables an easy and pleasant experience for both new and repeat customers. We look forward to working with you again in the future!
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Excellent experience. Friendly, Fast and Fair. I wouldn't hesitate to go back to them when opportunity arises.
Review of , following an experience of by CARMINE J. *
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The meeting went very smoothly
Review of , following an experience of by GREEN F. *
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Prompt and courteous serrvice
Review of , following an experience of by GIDEON K. *
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Answer by pgsgoldandcoin.comFlagWhy only 4 stars?
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Great company! I got the best price and had a wonderful experience with a very knowledgeable staff. Very impressive. Thank you pgs gold and coin
Review of , following an experience of by DANIELA K. *
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Nothing was wrong when I arrived there staff was really friendly and nice to me as a first time. Love to come back one day.
Review of , following an experience of by NED N. *
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Yes Teresa was very helpful, I sent her pictures of some items I had and she answered me in a very timely fashion. She is very knowledgeable and was a pleasure to do business with. Thanks, Jeanne
Review of , following an experience of by GARETT R. *
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I felt very comfortable, they knew what they were looking at, you could see the experience in how they conducted business... very friendly and knowing that they have to make money also I did not feel taken advantaged of in any way. I would go back again and I would and have already sent friends to PGS Gold & Coin
Review of , following an experience of by ROBIN M. *
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Very professional & took the time to explain how she arrived at the pricing. I would use them again & recommend them.
Review of , following an experience of by EUNA G. *
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The lady I dealt with, Sue C., is clearly an expert. Her knowledge and professionalism were beyond reproach. On top of that, she was very friendly and welcoming.
Review of , following an experience of by COLLIN M. *
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I met with your Schuamburg staff and they could not have been more helpful. I will definitely use them again.
Review of , following an experience of by SYDNEE W. *
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Second time there. Very good experience. Fair price for my items. Would go back.
Review of , following an experience of by ADELIA H. *
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Very good customer service, left feeling very good about the transaction
Review of , following an experience of by REYNOLD B. *
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excellent service. pleasure to do business with
Review of , following an experience of by ELYSSA K. *
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nice people and fair
Review of , following an experience of by JUSTEN M. *
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We had my late dad's coin collection to PGS late one afternoon, not knowing what to expect. I had looked them up online & seen good reviews. The staff was more than helpful & very knowledgeable. They were gracious about staying late to finish up our project that day! Excellent service!
Review of , following an experience of by ABE Y. *
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Very trustworthy
Review of , following an experience of by RICHIE W. *
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Everything was smoothly handled form getting an appointment to doing exactly waht I needed done
Review of , following an experience of by BART C. *
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Friendly, fair and honest
Review of , following an experience of by ASHLEIGH S. *
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Easy to deal with.
Review of , following an experience of by IAN R. *
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Friendly and good pricing!
Review of , following an experience of by CLIFTON T. *
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The ladies in the shop are wonderful. They really know what they’re doing and they know what they’re talking about. They tested all my material and told me exactly what they were looking at and it was a very good experience
Review of , following an experience of by PEGGIE M. *
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I’m disappointed that having paid about $50 for each coin appraised, I was not given a selling price for each one. Yes, they were graded, but I think for that amount of money, I should have been given an idea of what they would currently sell for!
Review of , following an experience of by CELIA S. *
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Answer by Celia SFlagYou have not responded to my comments!
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Most helpful. Extremely good experience
Review of , following an experience of by GEOVANNI L. *
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Great, very professional and prompt service. I set up a appointment and in about 30 minutes later I was on my way back home
Review of , following an experience of by OTHA L. *
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Great deals and friendly service. People are very knowledgeable.
Review of , following an experience of by MINA O. *
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Its OK
Review of , following an experience of by JORDANE B. *
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Very professional and knowledgeable.
Review of , following an experience of by CATHRINE G. *
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Very knowledgeable staff, friendly and easy to work with!
Review of , following an experience of by ALEC J. *
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The ladies were amazing
Review of , following an experience of by LELAH N. *
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It was a well oiled machine. I had a great time and felt super comfortable with the customer service agent, what a professional!
Review of , following an experience of by JUDE D. *
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She took advantage of me being new to selling jewelry and gave me nothing for my platinum. I only received a small amount for the diamond, which I was fine with, because she told me diamonds are not worth much. I should have received something for the platinum, however. Buyer beware.
Review of , following an experience of by ONA M. *
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Answer by pgsgoldandcoin.comFlagWe don't find your name in our database or have any record of your visit to our store. PGS Gold & Coin works very hard to provide the highest standards in Customer Service to each & every customer. We would like to verify your comments and address your concerns. You are invited to contact a PGS Manager via phone or email M-F 10-6pm. 847-348-6447.
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The sales person was friendly and explained as she weighed and provided a price for my items. I did expect more cash for the items since one was a tennis bracelet. I accepted the value as I was cleaning out my jewelry.
Review of , following an experience of by PANSY L. *
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Answer by pgsgoldandcoin.comFlagWe try so hard to please. We will try harder.
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very helpful and knowledgeable with fair prices. We have done repeat business with PG's and will do additional.
Review of , following an experience of by KEEGAN R. *
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Answer by pgsgoldandcoin.comFlagThank you for sharing your feedback about the fair prices and helpful service you received at PGS. We appreciate your business and look forward to working with you again in the future.
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First timer bringing in old jewelry and silver platters. Service was fast, friendly and I walked away with much more cash than anticipated.
Review of , following an experience of by KIERA K. *
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The employees were knowledgeable and efficient.
Review of , following an experience of by GUILLERMO Q. *
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Friendly and conscientious
Review of , following an experience of by WENDELL J. *
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Theresa is very professional and knowledgeable. She walks you through the process and goes over all the steps to selling jewelry. I won't deal with anyone else ever!
Review of , following an experience of by JARED L. *
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Great experience. Nice people
Review of , following an experience of by TYREL B. *
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Excellent customer service. Very fair negotiations.
Review of , following an experience of by KRISTOFFER G. *
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Very welcoming and so patient. I gained an education in coins and was invited back with my other collectables.
Review of , following an experience of by JOVANI C. *
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Answer by Jovani CFlagHey its only how it should be. Let's help each other and be that change the world needs. Love and blessings to you all
Answer by pgsgoldandcoin.comFlagWow-what an excellent comment. Merry Christmas.
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fast, friendly service. I would recommend to all.
Review of , following an experience of by SAGE N. *
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It was good experiance
Review of , following an experience of by TRACE B. *
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Met with Sue Curry, she priced two five dollar gold liberty coins for me and I sold them. I was very pleased with the whole process. Will definetly do a lot more busness with PG$ Gold & Coins. Thank You Peter
Review of , following an experience of by OLE D. *
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Great service ! I’ll come here again for sure
Review of , following an experience of by LORI H. *
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Staff was very helpful and also knowledgeable. They were not afraid to offer information.
Review of , following an experience of by EUGENIA C. *
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Friendly and professional all the way around!
Review of , following an experience of by NIKO D. *
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Excellent customer service
Review of , following an experience of by ALENE L. *
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Teresa was awesome, very thorough and knowledgeable. I will definitely return if I have other items to sell.
Review of , following an experience of by KARINE W. *
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Very friendly and conscientious. Fair prices.
Review of , following an experience of by REBECCA S. *
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Answer by pgsgoldandcoin.comFlagThanks for the great review!
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Very nice and patient staff
Review of , following an experience of by IDELL V. *
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Answer by pgsgoldandcoin.comFlagThank You for the nice review.
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Mary was very patient and knowledgeable. We had a large collection and I’m very happy with the whole process! Thank you!
Review of , following an experience of by HUGH B. *
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Answer by pgsgoldandcoin.comFlagThank you for the great review.
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First time I went to a shop to sell some coins and jewelry. Teresa took care of us. Very friendly and professional. Great experience. Have more coins and jewelry to sell and will definitely go back. She gave us a fair price for our items.
Review of , following an experience of by GERALDINE B. *
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Answer by pgsgoldandcoin.comFlagWhat a great review. Thank you so much.
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Had a very nice visit. Ms Gallo was very professional and knowledgeable about the value of the items I brought in. I look forward to returning soon.
Review of , following an experience of by ELBERT B. *
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Answer by pgsgoldandcoin.comFlagThanks for the nce review.
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Very good.
Review of , following an experience of by JERMEY L. *
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Answer by pgsgoldandcoin.comFlagThanks for the nice review.
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Excellent transaction
Review of , following an experience of by KYLE O. *
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Answer by pgsgoldandcoin.comFlagthank you for the nice review
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Excellent service. Very accommodating and knowledgeable
Review of , following an experience of by ALYCE A. *
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Answer by pgsgoldandcoin.comFlagThanks for the great review!
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Very seamless which I enjoyed
Review of , following an experience of by ALVENA K. *
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Answer by pgsgoldandcoin.comFlagThanks for the nice review
Answer by pgsgoldandcoin.comFlagWhy only 4 stars?
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