Customer reviews

• 5 / 5 1

  

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  Gute Darstellung, gute Preise und zur Not erreichbar

  Review of 5/21/21, following an experience of 4/23/21 by JAYDA B. *

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• 5 / 5 1

  

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  All very good

  Review of 5/20/21, following an experience of 4/28/21 by SALLIE B. *

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• 5 / 5 1

  

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  very good rates

  Review of 5/20/21, following an experience of 4/19/21 by FLOY S. *

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• 5 / 5 1

  

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  Great customer service !!

  Review of 5/20/21, following an experience of 4/23/21 by SYLVAN G. *

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• 5 / 5 1

  

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  Buenos precios

  Review of 5/20/21, following an experience of 5/9/21 by REY G. *

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• 5 / 5 1

  

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  Easy booking. Great prices. Check in was smooth.

  Review of 5/20/21, following an experience of 4/28/21 by RICHARD B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The worst service international brand

  Review of 4/26/20, following an experience of 2/4/20 by CIARA C. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Customer, We are sorry for any inconvenience caused! Please provide us with some details of the issue via complaints@zenhotels.com. We look forward to hearing back!

  Answer by Ciara C

  

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  I sent also the complain to Hilton, they are is no reply also...actually I booked 3 rooms under my name

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• 5 / 5 1

  

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  Tani, szybko, czytelnie - taki jest portal zenhotels.;)

  Review of 4/2/20, following an experience of 2/5/20 by ELISA R. *

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• 5 / 5 1

  

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  nothing to complain about,

  Review of 3/27/20, following an experience of 2/3/20 by HORTENSE W. *

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• 5 / 5 1

  

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  Excellent service, thank you!

  Review of 3/27/20, following an experience of 2/1/20 by NIKKI K. *

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• 4 / 5 1

  

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  Friendly staff, very good customer service.If you need only a place to hold in a city and get a bed so this is the right choise.

  Review of 3/27/20, following an experience of 2/4/20 by CECIL S. *

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• 4 / 5 1

  

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  Good clean and in a lovely location. Could have more outside space

  Review of 3/26/20, following an experience of 2/2/20 by QUEEN C. *

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• 5 / 5 1

  

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  Great expérience

  Review of 3/26/20, following an experience of 2/3/20 by MELYSSA R. *

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• 1 / 5 1

  

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  my room was giving to someone else! the hotel I had booked was full. The hotel i was supposed to stay in booked me another room in a different hotel not far but it was still very inconvenient! everyone I spoke to that day at both hoywls blamed zenhotels for the trouble!

  Review of 3/13/20, following an experience of 12/7/19 by STEVIE B. *

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• 5 / 5 1

  

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  I booked the hotel in Muscat on last minutes. The price was competitive and smooth and the reservation process was smooth.

  Review of 2/15/20, following an experience of 12/1/19 by ELAINA R. *

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• 5 / 5 1

  

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  Ottimo

  Review of 2/13/20, following an experience of 12/7/19 by ITZEL F. *

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• 5 / 5 1

  

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  Easy to use, easy to change booking details and was a lot cheaper than any other site 😃

  Review of 2/13/20, following an experience of 12/7/19 by ZACK B. *

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• 5 / 5 1

  

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  Great communicating with someone via email when I had to switch reservation

  Review of 2/12/20, following an experience of 12/5/19 by CORDELL W. *

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• 5 / 5 1

  

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  Great hotel

  Review of 2/12/20, following an experience of 12/6/19 by SIDNEY T. *

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• 5 / 5 1

  

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  Great

  Review of 2/12/20, following an experience of 12/7/19 by PAYTON P. *

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• 3 / 5 1

  

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  The hotel reservation and the payment were ok. However, for a question I called the German support number ... but got only an English speaking person with asian accent.

  Review of 1/21/20, following an experience of 12/14/19 by MAXIMILIAN Z. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Sehr geehrter Kunde, Wir schätzen Ihre Bewertung sehr! Es tut uns leid, dass Sie unseren Support-Service als nicht zufriedenstellend empfunden haben. Wir sind ständig bemüht, es zu aktualisieren und noch besser zu machen. Wir hoffen, in Zukunft mit Ihnen zusammenzuarbeiten!

• 1 / 5 1

  

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  Screwed up our reservation. Wouldn't help fix it or refund payment. Fortunately the credit card company did. Will NEVER do business with again or recommend to anyone!!!

  Review of 1/20/20, following an experience of 11/2/19 by BURNICE W. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Richard, thanks for the comment! We double checked the situation from our side and the side of our partner. We did not find any mistake. The reservation price was the same during all stages of the booking process. So, the reservation price was correct. We are very sorry that such situation took place. We are looking forward to a future cooperation!

• 3 / 5 1

  

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  No comprendo porqué no atienden en idioma español

  Review of 1/19/20, following an experience of 11/1/19 by GAY G. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Estimado cliente, Realmente apreciamos su calificación! Lamentamos que haya encontrado que nuestro servicio de soporte no es satisfactorio. Intentamos constantemente actualizarlo y hacerlo aún mejor. ¡Esperamos trabajar con usted en el futuro!

• 1 / 5 1

  

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  Took money from account months before I arrived at the hotel which stated it was pay at hotel and refused to take any ownership .. won’t be using again!!

  Review of 1/19/20, following an experience of 11/1/19 by ESPERANZA T. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Laura! Thank you for the feedback! We do apologize for the inconveniences caused. We will investigate the described case. As soon as we get any information, we will contact you. We are sorry for inconvenience.

• 5 / 5 1

  

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  Had no problem using the site, very straight forward, then it was all set to my email within minutes. Hassle-free.

  Review of 1/6/20, following an experience of 11/1/19 by TWILA R. *

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• 5 / 5 1

  

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  Very very good

  Review of 12/21/19, following an experience of 11/1/19 by HANNAH R. *

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• 5 / 5 1

  

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  Excellent hotel

  Review of 12/21/19, following an experience of 11/1/19 by CHEYENNE B. *

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• 4 / 5 1

  

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  It was good experience

  Review of 12/21/19, following an experience of 12/13/19 by HELEN J. *

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• 2 / 5 1

  

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  Beware. This company is unwilling to refund paid in full hotel costs even for legitimate emergencies. Read the cancellation and refund policies closely. They won’t work with you after you’ve paid.

  Review of 12/21/19, following an experience of 10/15/19 by JAMAAL M. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Emily! Thanks for the feedback! Please, note that you made the cancellation request after the date of the free cancellation. Our team did their best to cancel it without any charges, however, the hotel and the provider refused to do it due to the non-refundable policy. We are very sorry that they took such decision. Please accept our sincere apologies for all inconveniences caused.

• 2 / 5 1

  

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  No real CS here. Nothing particularly useful or helpful.

  Review of 12/21/19, following an experience of 10/15/19 by OSBORNE L. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Demyan! Thank you for the feedback! We do apologize for the inconveniences caused. We will investigate the described case. As soon as we get any information, we will contact you. We are sorry for inconvenience.

• 4 / 5 1

  

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  Very friendly and welcoming. Room and bathroom both clean. Just a shame no tv in the room

  Review of 12/20/19, following an experience of 11/2/19 by TRISTON S. *

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• 5 / 5 1

  

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  Ottima esperienza, prezzi ottimi

  Review of 12/20/19, following an experience of 11/1/19 by KARLEY S. *

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• 4 / 5 1

  

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  Ok, no problems.

  Review of 12/20/19, following an experience of 11/2/19 by AVERY W. *

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• 5 / 5 1

  

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  Ottimo sito per prenotazioni di hotel in tutto il mondo.

  Review of 12/20/19, following an experience of 12/13/19 by TRISHA B. *

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• 5 / 5 1

  

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  Hotels available worldwide at good prices.

  Review of 11/27/19, following an experience of 10/15/19 by JOHAN M. *

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• 5 / 5 1

  

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  Good

  Review of 11/22/19, following an experience of 10/15/19 by ORA D. *

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• 5 / 5 1

  

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  very good, great service. i would recommend

  Review of 11/22/19, following an experience of 10/15/19 by BRENDON S. *

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• 4 / 5 1

  

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  As good as many others i have used. I think they are an overseas company?

  Review of 11/21/19, following an experience of 10/15/19 by GILBERT H. *

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• 5 / 5 1

  

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  Had no issues at all ... best price fir the hotel we wanted . Didn’t need to have any contact with them as all ran smoothly

  Review of 11/21/19, following an experience of 10/15/19 by EVA K. *

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• 4 / 5 1

  

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  was a bit unsure about booking with zen hotels as I had never heard of them , they are the sister company of trivago and I have to say my experience using them was a very positive one from efficiency to the best price for my stay, will definitely use in the future and would reccommend

  Review of 11/21/19, following an experience of 10/15/19 by HENRY M. *

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• 5 / 5 1

  

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  Très bien

  Review of 11/21/19, following an experience of 10/15/19 by CADE G. *

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• 5 / 5 1

  

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  Excellent experience having booked my hotel through Zenhotels.com I asked some changes and conveniences and they were all implemented. Just one thing is missing: I forgot to ask a receipt from the period I was booked at Monumental Hotel in Orlando, FL and I really appreciate receiving this document via email, ok ? Thanks in advance !!!

  Review of 11/21/19, following an experience of 10/15/19 by LUCIOUS B. *

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• 5 / 5 1

  

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  Unkomplizierter Buchungsablauf und problemloser Ablauf im Hotel, ich bin total zufrieden.

  Review of 11/21/19, following an experience of 10/15/19 by MALIKA R. *

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• 5 / 5 1

  

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  I was able to find a good price on the hotel, Communication with Zen hotels was prompt and efficient. Recommendation!

  Review of 11/21/19, following an experience of 10/15/19 by AMELY L. *

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• 5 / 5 1

  

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  Everything was perfect!! Especially the food!! It was delicious.

  Review of 11/21/19, following an experience of 10/15/19 by VIVIAN V. *

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• 5 / 5 1

  

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  reaaly good

  Review of 11/21/19, following an experience of 10/15/19 by TIANNA R. *

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• 5 / 5 1

  

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  Reliable company. I booked hotels for the first time four years ago and this year already 2 times. Everything matches the order.

  Review of 10/21/19, following an experience of 7/1/19 by SAVION N. *

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• 5 / 5 1

  

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  Everything is very convenient, fast and clear! I recommend

  Review of 10/17/19, following an experience of 7/8/19 by KEATON Q. *

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• 5 / 5 1

  

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  Zen is a very convenient and reliable assistant in organizing any travel!

  Review of 10/17/19, following an experience of 7/23/19 by REYMUNDO T. *

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• 3 / 5 1

  

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  Im Allgemeinen gut, jedoch Verbesserungen der Bedienbarkeit sind empfehlenswert

  Review of 10/3/19, following an experience of 7/19/19 by CECIL A. *

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• 1 / 5 1

  

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  Keine Antworten auf meine Fragen. Sehr schlechte Kundenservice. Nicht ausreichend Angebote. Die App funktioniert teilweise nicht oder zeigt keine Ergebnisse an. Bonus Programm total umständlich.

  Review of 10/3/19, following an experience of 7/26/19 by LAILA S. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear George! Thank you for the feedback! We do apologize for the inconveniences caused. We will investigate the described case. As soon as we get any information, we will contact you. We are sorry for inconvenience. Zenhotels.com Team

• 2 / 5 1

  

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  hi, the hotel was perfect, the personnal were perfect, but you charged us twice! and it's very difficult to give back the money, my boss is so hungry.

  Review of 10/3/19, following an experience of 7/16/19 by HAL B. *

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• 5 / 5 1

  

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  Great prices

  Review of 9/9/19, following an experience of 7/26/19 by AGNES K. *

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• 4 / 5 1

  

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  good

  Review of 9/7/19, following an experience of 7/16/19 by LINNIE J. *

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• 5 / 5 1

  

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  Fast and Effecient Booking Process. Good Prices.

  Review of 9/4/19, following an experience of 7/2/19 by FIDEL S. *

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• 4 / 5 1

  

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  Ottimo!

  Review of 9/4/19, following an experience of 7/22/19 by JACLYN M. *

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• 4 / 5 1

  

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  Very straight forward and easy to navigate

  Review of 9/3/19, following an experience of 7/25/19 by TIMMOTHY S. *

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• 4 / 5 1

  

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  Nice service, typical standard rooms

  Review of 9/3/19, following an experience of 7/22/19 by OLA H. *

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• 5 / 5 1

  

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  Ottimo Zen

  Review of 9/3/19, following an experience of 7/15/19 by EDYTH P. *

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• 5 / 5 1

  

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  I found a really good quality hotel at a very reasonable price in central Rome via zenhotels.

  Review of 9/3/19, following an experience of 7/6/19 by DAYANA S. *

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• 4 / 5 1

  

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  It helped me finding a place where to sleep, close to Taormina, for the next day. A miracle, I would say, especially because it was July that means high season. In such a condition, finding an hotel at a reasonable price is quite impossible, but thru ZEN I reached the goal. Thank you!

  Review of 9/3/19, following an experience of 7/6/19 by DANNIE B. *

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• 4 / 5 1

  

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  God betjening. Fine værelser og tæt på lufthavnen

  Review of 9/3/19, following an experience of 7/2/19 by JAYME M. *

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• 3 / 5 1

  

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  I booked a singe-room in a hostel, but got a room for four persons to share with others

  Review of 9/1/19, following an experience of 6/20/19 by ARACELI D. *

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• 3 / 5 1

  

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  THE HOTEL BOOKING WAS NOT DONE UNTIL I CONTACTED THE CUSTOMER CARE... THE RESERVATION WAS DONE JST THE DAY I REACHED THE HOTEL AND IT WAS VERY POOR RESPONSE I GOT FROM THE CUSTOMER CARE.

  Review of 8/31/19, following an experience of 6/20/19 by JORDAN T. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Ndhin, We apologize for any kind of inconvenience caused to you! The reason of the issue is that the booking was made close to the arrival date. Typically the hotels' systems need about 24 hours to downlode the data, especially for bookings made through the booking sites. Anyway, we surely realize the issue could have been stressful, so we explained all the details at the direct e-mail to your contact address. Once again we apologize to you and hope to get your response back.

  Answer by Jordan T

  

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  Even though the booking process was stressful... the stay was very much pleasant and happy for the amount paid... thank you for that.

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• 2 / 5 1

  

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  Cleaning cost more than accommodation at the hotel, although I did not report this in advance.It was also not possible to sleep after the flight, since repair work was going on in the next room.

  Review of 8/31/19, following an experience of 6/20/19 by BONNIE B. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Hello! Thank you for the feedback! We do apologize for the inconveniences caused. We will investigate the described incident. As we get any information, we will contact you immediately. We are sorry for inconveniences.

• 3 / 5 1

  

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  I had a problem when I arrived at the hotel. I had paid for a room with private bath and when I arrived the manager told me Zen had deposited the money for a room with shared bathroom. I had to pay the difference. I had quite some trouble communicating with Zen, but eventually they refunded me the money.

  Review of 8/30/19, following an experience of 6/20/19 by HELLEN S. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Julia, We are so sorry that you faced the described issues at the hotel! We are aways doing our best to provide the best accommodating service possible, that is why our specialists tried hard to solve the situation as soon as possible. Once again we apologize for the inconvenienice and hope the rest of the vacation was pleasant!

• 3 / 5 1

  

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  Excelente servicio .. Pero lo unico fue que solicite agua caliente en la habitacion y nunca hubo . hay que controlar mas ese aspecto por.parte de ustedes que brindan el servicio como los dueños del hotel que nos reciben. Por lo demas muy bien

  Review of 8/9/19, following an experience of 5/15/19 by MITCHEL E. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Estimado Señor, Lamentamos que haya tenido problemas en el hotel, creemos que el servicio adecuado debería excluir tales situaciones. Hemos enviado la solicitud a la gerencia del hotel para que tome las medidas que se tomarán a fin de evitar inconvenientes para nuestros clientes en el futuro. Le enviamos un correo electrónico, verifíquelo y proporcione su respuesta. ¡Esperamos tener noticias tuyas!

  Answer by Mitchel E

  

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  Muy agradecido por su respuesta .

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• 4 / 5 1

  

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  Super!

  Review of 8/2/19, following an experience of 6/20/19 by ALEXANDREA P. *

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• 5 / 5 1

  

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  I am happy with Zen Hotels bookings.

  Review of 8/1/19, following an experience of 6/20/19 by EARNESTINE C. *

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• 4 / 5 1

  

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  :-) :-) :-) :-)

  Review of 8/1/19, following an experience of 6/20/19 by DAWN P. *

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• 4 / 5 1

  

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  Avendola usata la prima volta devo dire che è buona

  Review of 7/31/19, following an experience of 6/20/19 by DALLAS G. *

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• 5 / 5 1

  

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  Good price

  Review of 7/31/19, following an experience of 6/20/19 by MAE T. *

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• 5 / 5 1

  

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  Everything in accordance with the contract. In the case of a refund - quickly, without any hassle.

  Review of 7/31/19, following an experience of 6/20/19 by CELESTINO H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  ......

  Review of 7/31/19, following an experience of 6/20/19 by HERMAN L. *

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• 4 / 5 1

  

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  ....

  Review of 7/15/19, following an experience of 5/15/19 by NORBERT R. *

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• 4 / 5 1

  

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  Easy to book, and our experience was in a well located hotel, close to public transport and many attractions. Room was clean and very comfortable.

  Review of 7/9/19, following an experience of 5/15/19 by ALIZA H. *

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• 4 / 5 1

  

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  Very clean and a good standard of accommodation

  Review of 7/9/19, following an experience of 5/15/19 by BLAIR V. *

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• 4 / 5 1

  

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  Very good customer service, when problems appears.

  Review of 7/9/19, following an experience of 5/15/19 by MIREILLE W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  My booking went through smoothly. However when looking on their website to see if I could clarify some details I realised it was very hard to find information about my booking and that I could call one number for customer service and that I would be charged to call. Good job I didn't actually need help as I feel it would have been costly and difficult.

  Review of 7/9/19, following an experience of 5/15/19 by ALYCIA G. *

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• 5 / 5 1

  

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  The price was alot lower then any other online reservation site

  Review of 7/9/19, following an experience of 5/15/19 by MAUDIE M. *

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• 5 / 5 1

  

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  ....

  Review of 7/3/19, following an experience of 4/20/19 by MALVINA B. *

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• 5 / 5 1

  

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  Very good

  Review of 7/3/19, following an experience of 4/20/19 by WERNER O. *

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• 5 / 5 1

  

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  I was a painless experience booking a place in a short period of time! Will use it again

  Review of 7/3/19, following an experience of 4/20/19 by SYBLE A. *

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• 1 / 5 1

  

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  Mal, somos una Asociación Deportiva y al pedir la factura resulta que no nos podemos desgrabar el IVA, por lo que el Hotel nos ha salido más caro que en otras Webs. No volveremos a confiar en zenhotels.

  Review of 6/28/19, following an experience of 4/20/19 by MEGGIE F. *

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• 1 / 5 1

  

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  Very bad

  Review of 6/28/19, following an experience of 4/20/19 by CIELO W. *

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• 4 / 5 1

  

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  good

  Review of 6/1/19, following an experience of 4/20/19 by BEN W. *

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• 5 / 5 1

  

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  Excellent

  Review of 5/30/19, following an experience of 4/20/19 by EDGAR G. *

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• 5 / 5 1

  

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  ótimo...

  Review of 5/30/19, following an experience of 4/20/19 by LINWOOD S. *

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• 4 / 5 1

  

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  Good offers!

  Review of 5/29/19, following an experience of 4/20/19 by DECLAN W. *

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• 5 / 5 1

  

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  Excellent, love to book with this site

  Review of 5/29/19, following an experience of 4/20/19 by DELL C. *

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• 5 / 5 1

  

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  Very good. Everything

  Review of 5/29/19, following an experience of 4/20/19 by WILBURN A. *

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• 5 / 5 1

  

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  Easy & best price.

  Review of 5/29/19, following an experience of 4/20/19 by AVERY M. *

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• 4 / 5 1

  

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  Very useful!

  Review of 5/29/19, following an experience of 4/20/19 by EBONY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good price advertised for a hotel room, no extra fees hidden anywhere, all promises at the booking were fulfilled

  Review of 5/29/19, following an experience of 4/20/19 by ZELDA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service!

  Review of 5/29/19, following an experience of 4/20/19 by ROWAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Convenient and reasonable

  Review of 5/29/19, following an experience of 4/20/19 by MILES S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Fine

  Review of 5/29/19, following an experience of 4/20/19 by RENE S. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Good

  Review of 5/19/19, following an experience of 3/26/19 by JAYME B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Not long after I use this website, my card is being abused some place else.

  Review of 5/19/19, following an experience of 3/14/19 by LARRY H. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Mr Taeyoung, We sincerely apologize for any inconvenience to you. Please check your inbox and kindly let us know any detailes of the issue. We would be grateful for getting a chance to look into the matter.

• 3 / 5 1

  

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  Okay

  Review of 5/18/19, following an experience of 3/24/19 by TRACEY T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great

  Review of 4/23/19, following an experience of 3/11/19 by JARRETT S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  hat alles gut geklappt

  Review of 4/23/19, following an experience of 3/2/19 by SIMEON S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Uden kendskab til zenhotels var alt om ønsket

  Review of 4/20/19, following an experience of 3/1/19 by MAXWELL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The best wesb site and excelent prices

  Review of 4/19/19, following an experience of 3/16/19 by VAN S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  we will repeat using zenhotels

  Review of 4/19/19, following an experience of 3/23/19 by SANDY C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good price for an excellent hotel

  Review of 4/19/19, following an experience of 3/19/19 by ZOEY P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  I thought that the hotel was very clean. It was good value for the price. I would stay there again. The only thing I have to complain about is the locks on the door. The first day it took us about 15 minutes to get it opened.

  Review of 4/19/19, following an experience of 3/1/19 by ALANA T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I would recommend getting the Care Packet. The ROI was phenomenal. They took care of everything before I arrived and I even got a room with premium view of the ocean.

  Review of 4/19/19, following an experience of 3/5/19 by MONICA C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Was OK

  Review of 4/19/19, following an experience of 3/8/19 by NATHANAEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Odporúčam

  Review of 4/18/19, following an experience of 3/18/19 by MAZIE S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I booked a bed/ breakfast with this tin pot company. 2 days before check in got an email from them saying breakfast wasn't included. This was the reason I booked with them in the first place! As it was too late to cancel, they told me to go ahead and pay for the breakfasts and they would " consider " refunding me! this was mid February and after having to get receipts from the hotel, emailing them to this crowd, they then told me I had to send my acc No, sort code, swift No Iban No, name and address, and name and address of bank. I simply asked for a cheque or even postal orders as i don't like the idea of giving my details to anyone. I was told they only use bank transfer. What kind of " Company " doesn't have a cheque book? Then I was told last week that it would be refunded to me between 3 and 30 - yes THIRTY - days! I'm still waiting, and losing the will to live! If you don't like complications, don't use this lot, I certainly won't. Ever again.

  Review of 4/18/19, following an experience of 2/15/19 by THEO M. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Mr Cassidy, We apologise for the inconvenience caused! Please be informed that we investigated the case carefully along with our partners to prevent the issue in the future. Unfortunately, we indeed have no other options but to pay through the banking system as international company. We would be really glad to get another chanse for improving your impression, so we have sent the detailed e-mail to you. Please check the inbox to learn about it.

  Answer by Theo M

  

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  Thanks for the apology. I am still waiting for my re-payment though......

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• 1 / 5 1

  

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  Although i explained bill problem nobody cared.

  Review of 4/18/19, following an experience of 2/15/19 by EVELYN M. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Sedat, We have got informed that recently you have experienced the issue while getting the invoice from the company. We are deeply sorry for any inconvenience caused to you! Please let us sort the issue out. What kind of problems did you meet? We will do our best to find the proper solution and offer a suitable compensation. Look forward to hearing back!

• 3 / 5 1

  

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  Often problems offering room types that are not even available, no adequate compensation afterwards

  Review of 4/18/19, following an experience of 2/15/19 by VALLIE C. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Hannah! Thank you very much for the feedback! We do apologize for the inconveniences. We will do our best to mitigate the negative experience. We will contact you shortly.

• 3 / 5 1

  

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  Average. Bad customer service

  Review of 3/19/19, following an experience of 1/15/19 by ISIDRO J. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Good

  Review of 3/17/19, following an experience of 1/15/19 by HUGH H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Very small room

  Review of 3/17/19, following an experience of 1/15/19 by DAPHNE S. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Bien en general. Me molestó que no tuvieran el bar abierto por la mañana

  Review of 11/29/18, following an experience of 10/15/18 by THELMA J. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The room itself was fine, though a bit rough around the edges. The breakfast buffet was good and varied. Our biggest problems with this stay were that the whole hotel smelled like old men's aftershave or incense, and the fact that the outdoor pool closed in September, which we didn't know beforehand. The fact that the hotel had a pool was the main reason we booked it, otherwise we would have preferred to stay more centrally.

  Review of 11/29/18, following an experience of 10/15/18 by JOSEPHINE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  As i booked double room we were 2 pax. The receptionist refused to accomodate us. I requested receptionist to accomodate us he said not possible you habe to take another room.. Frankly soeaking Ibam in vacation an i had booked manu hotel since last week i dont understand how this became 1pax and double room. and the hotel deducted the full amount even after the hotel manager promised me personally that he will cancel woth out charging me. even charged dhs 175 more

  Review of 11/29/18, following an experience of 10/15/18 by GUSTAVE R. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Mr. Al Sharif, On behalf of Zenhotels.com, we sincerely apologize for the inconvenience caused to you while staying at the booked hotel. As per my colleagues, the booking was made for 1 person, so the hotel acted that way. Please check your inbox to find our offer to fix your impression a bit. We look forward to hearing back!

• 3 / 5 1

  

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  I pay for double twin room but on hotel they give me twin room

  Review of 11/29/18, following an experience of 10/15/18 by ADALBERTO F. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Mr. Rzeszut, On behalf of Zenhotels.com, we apologize for the inconvenience you have faced at the hotel! We are checking the issue with our partners and the hotel itself as it seems like incorrect bedding type was a hotel's mistake. We will sort it out shortly and will take the actions to prevent the occasions in the future. As an apology for this kind of inconvenience, we would like to offer a 50 EUR promo code for your next booking with us. It stays valid till the 31st of July, 2019. Please consider the offer and let us know your decision. Thanks in advance!

• 1 / 5 1

  

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  Me cobraron la habotacion 2 veces

  Review of 11/29/18, following an experience of 10/15/18 by KELLEN P. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Estimado señor Moragues, Lamentamos todos los inconvenientes posibles y nos gustaría resolver el problema. Especifique si ha pagado su reserva prepaga en el check-in en el hotel. Si es así, envíenos la factura o captura de pantalla de su banco móvil para que podamos realizar el reembolso. Si hay algún otro problema de pago, proporcione información al respecto para que podamos resolverlo. ¡Gracias por adelantado!

• 3 / 5 1

  

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  Good

  Review of 11/29/18, following an experience of 10/15/18 by EARNESTINE W. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Mr. Marin, we hope everything was smooth with the booking process. If so, we would be highly grateful for getting some additional points to your review. If you have any issues to be solved, please let us know anytime!

• 1 / 5 1

  

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  The hotel they provided was appalling

  Review of 10/19/18, following an experience of 8/17/18 by ISIDRO O. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Shane! We are sorry for the inconveniences! We will investigate the issue. As soon as we get any information, we will contact you immediately.

• 1 / 5 1

  

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  I would never book with Zen hotels again. I got to my hotel and my hotel could not find my booking confirmation as apparently the agent I booked with had cancelled my booking 2 days before I arrived. Note I had paid for my booking in full 2 months prior. I had to ring zen hotels headquarters who are based in Cyprus, to help resolve the issue. It took over two hours with my phone bill being sky high. It was a horrible ordeal, with hotel being fully booked and no rooms available. In the end they managed to sort it somehow. However it was a horrible start to my holiday and I wouldn't advise anyone to book with them.

  Review of 10/18/18, following an experience of 8/20/18 by CHRISTOPHE W. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

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  Dear Henna! We do apologize for the inconveniences caused. We will do our best to mitigated negative experience. Please, check your email for more detailed information. Please accept our sincere apologies for all the inconveniences caused.

• 1 / 5 1

  

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  I booked and paid for the hotel and there was no free room !!! scandal.

  Review of 9/1/18, following an experience of 7/1/18 by THAD C. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Mr. Wasilewski, Please accept our apologies for such a situation! We surely realize such issues are unacceptable for our customers, we are deeply sorry that you had to deal with. Please check the inbox and kindly provide us with the requested pieces of information so that we could sort the issue out and arrange the refund in case the booking was unused. Look forward to hearing back from you!

• 1 / 5 1

  

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  I told you I could not go because I became sick...I tried to notify you asap but you still charge the full fee.

  Review of 9/1/18, following an experience of 7/1/18 by SELINA B. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Dr Corena, Please accept our apologies for the negative experience with us! To our regret, the strict cancellation policy did not let our specialist cancel the booking with the full refund, also the hotel did not fulfil the request as the room was kept for your stay. As a courtesy, we have refunded the full booking cost to the original form of payment. Hope that will fix your impression a bit. We would be grateful if you could check the inbox and get back to us with the reply.

• 3 / 5 1

  

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  Ok website, sends sms alerts regarding reservation, pricind did not enclude VAT and we didn’t notice the small letters saying it online. I wish it was highlighted before making reservations.

  Review of 7/29/18, following an experience of 6/5/18 by CONNER R. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Vered! Thank you for the feedback! We reported about this shortcoming to our developers. We understand that you faced inconveniences and we are ready to compensate it. Please, check your email. Please accept our sincere apologies for all inconveniences caused.

• 1 / 5 1

  

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  Very bad

  Review of 7/29/18, following an experience of 6/5/18 by LIZA K. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Izhar! Thank you for the feedback! We do apologize for the incident. Our team put maximum effort to sort out the situation. We do understand that you faced inconveniences and we are ready to compensate it. Please, check your email. Please accept our sincere apologies for all inconveniences caused.

• 3 / 5 1

  

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  Lovely hotel but zen holidays wasn’t ver professional as cancelled my booking once and didn’t notify me and a couple of days before I was due to go they changed my booking ref with no reason why

  Review of 7/29/18, following an experience of 6/5/18 by DEJAH K. *

  *Pseudonymized data at the request of the author

  Answer by zenhotels.com

  

  Flag

  Dear Lyn! Thank you for the feedback! Sometimes, a hotel and supplier can change references numbers due to internal policy. However, we always notify a client about changed reference number. We do understand that it may cause inconveniences and we are ready to compensate it. Please, check your email. Please accept our sincere apologies for all inconveniences caused.

  Answer by Dejah K

  

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  Ok thank you for the promo for £50 but it seems only certain hotels give you the option to use promo code?? Also I had to ring Spain to sort the issue which cost me £5.00 Many thankd

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