Customer reviews
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Rip off’s. Paid and never received my product!
Review of , following an experience of by JEFF P.
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More than 30 days and I have not received my order.
Review of , following an experience of by BRIAN D.
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I have not received my order and they have not answered any e mails or calls must be a scam place they took my money don't fall for them like I did I would give negative stars if I could
Review of , following an experience of by JAIME M.
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Ordered product in June 2023. Unable to speak with anyone at TGWastewater It is now August 10 and have yet to receive the boulders. Would not recommend to anyone
Review of , following an experience of by ANTHONY P.
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I have never received my order. This company is a scam. They refuse to answer their phones, return calls or emails. DO NOT ORDER FROM THEM - SCAM ARTISTS!!
Review of , following an experience of by JACI S.
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Promptly shipped, the control box was exactly as advertised. I ordered here because they had the best price, looks like they have very good customer service too.
Review of , following an experience of by NOEL C.
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Use to be good service, but now you order, they take your money and deliver no product. They do not answer phone, email, or online support. Ordered my product a month ago and nothing. Bad part is I need it. I had to replace ASAP, so ordered on Amazon and got 3 in one day delivery for same price.
Review of , following an experience of by JERAD M. *
*Pseudonymized data at the request of the author
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Order came missing screws... sent multiple emails and left multiple voice mails where to send the screws... never replied. Check terible BBB reviews. Use at your own risk.
Review of , following an experience of by TOM P.
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Very unhappy with their service and non communication. I placed a order and never received confirmation of my order. So I contacted them by email to cancel my order and issue a refund. And again no communication and no refund. I tried calling them numerous times and all I get is a recording. I would not recommend buying anything from them. I’m out over $500.
Review of , following an experience of by ROYCE B. *
*Pseudonymized data at the request of the author
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Easy to order product arrived quickly and correctly and fair price as well!
Review of , following an experience of by JOHN E.
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Can’t get ahold of the company. Won’t return phone calls won’t return emails Haven’t received parts I ordered 30 days ago
Review of , following an experience of by KEITH P.
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website was clear and easy to order...
Review of , following an experience of by CLIFF H.
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Never delivered parts Won’t return calls or emails Won’t refund money total rip-off
Review of , following an experience of by EDWARDO T. *
*Pseudonymized data at the request of the author
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Package was sent to the wrong address and was labeled with a Hinesville address
Review of , following an experience of by WESLEY W.
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ALL ITEMS AND DELIVERY WERE OF EXCELLENT QUALITY!!
Review of , following an experience of by BYRON L W.
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I placed an order on 5-9 23 They sainI would get it in 5-8 business days.I never received it by 5-22. I tried to contact them E-Mail and a phone csll never got a response by 5-24 so I canceled the order.Ordered the same product somewhere else and receivedit in 3 days for $3.00 less. It is now July 10th and I still do not have my refund
Review of , following an experience of by KIRT R.
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Great prices and fast shipping, 10/10.
Review of , following an experience of by WILLIAM S.
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Never received our control panel that we ordered 6-14-2023 and emailed tried to contact by email and phone, still no response. I would not recommend this company to anyone. Vary poor business. The voice mail they leave says to go to website for the refund . I have done everything it says several times . Still nothing 👎🏻
Review of , following an experience of by SHERRY B.
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Part listed as in stock not actually in stock.
Review of , following an experience of by DIEGO F. *
*Pseudonymized data at the request of the author
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I did not receive any product. I attempted to call the company and just received a recorded message that their phones weren’t working which according to other reviews has been the case for almost a year. Multiple attempts to communicate by e-mail were made including a final attempt requesting a cancellation of the order and return of funds.
Review of , following an experience of by KENTON W.
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It was a little hard getting pre-sale info, but I bought item and when I contacted them to find out about shipping, they did reply quick with a tracking number and it arrived very fast. You cant get through on phone. Oder went smooth. No complaints but initially wasn't sure if my order was received because I didn't get any confirmation.
Review of , following an experience of by BRAD C.
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TGWastewter took our order and our money, haven't heard from them since. It's been well over a month. Filed with BBB out of Austin and THEY haven't been able to contact them either. No order received, no refund. Save your money, shop elsewhere.
Review of , following an experience of by ERVIN B.
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This company has been reported as fraud, the product I ordered was never shipped, no response from anyone there about this issue and my credit card was fraudulently used less than 24 hours after my order was placed
Review of , following an experience of by CODY P.
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This company is a scam. They take your mi way and there’s no way to contact them by phone and they don’t answer emails or send your product.
Review of , following an experience of by TERESSA D.
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!!!!BEWARE!!!!They never shipped my septic riser. They are supposedly in the process of moving right now and won’t ship or make any refunds. Nothing is posted on their website about it and they won’t answer any phone calls. I emailed them over a week ago and no response. This is unacceptable. I also had my card info stolen, I don’t have any prove it was them but I have my suspicions. I’m very unhappy and would not recommend them to anyone!
Review of , following an experience of by MARK H.
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Have yet to get a call receipt with no tracking and it been a month now. this is terrible business. Please responed asap.
Review of , following an experience of by PIERRE M.
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Fast and received the correct product
Review of , following an experience of by ROLAND B.
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I have not received my order, which I have tried to cancel but TG Waste Water has not responded to my e-mails or can they be contacted by the phone listed. Just a recording when trying to cancel the order because I order wrong parts and would like a refund for the parts. So its not a good rating so far, but we will see how it turns out.
Review of , following an experience of by DAVID M.
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I placed my order and my debit card was charged. It has been 2 weeks and still have not received my order. I have called and sent numerous emails and no response whatsoever. I have filed a complaint with the BBB.
Review of , following an experience of by MARK M.
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Have not received order. When I tried contacting TGwastewater by phone, heard recorded message saying shipments are delayed and refunds are delayed, and there has been no response to two emails. It is apparent this company is not functioning properly— and may even be a scam operation. Since there has not been any response I plan to dispute the credit card charge. Grading the lowest rating possible for this firm.
Review of , following an experience of by CHARLES B.
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these people are low-down thieves. i cant wait to visit their facility
Review of , following an experience of by CARL L.
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Delivered on time. Installed and operating as expected.
Review of , following an experience of by MAURICE W.
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Placed my order a couple weeks back. Got automated confirmation. No further communication as to the order status or if it shipped yet. This is no consistent with my past experiences. Is anyone home?
Review of , following an experience of by ERIC H.
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This business sucks. I never recite red the part I ordered. Left many messages and phone calls.
Review of , following an experience of by DOLLY G. *
*Pseudonymized data at the request of the author
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I have not received my order and they don't respond to phone calls or email.
Review of , following an experience of by TIMOTHY B.
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i cant leave zero stars or i would. took my money never delivered product . would not return emails. no communication. had to have pay pal step in to resolve my refund options. unacceptable way to run a business
Review of , following an experience of by WILLIAM K.
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Fast shipping and good communication
Review of , following an experience of by DUSTIN K.
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They did not ship it to me 10 days after I placed the order. Did not receive any notice from them either. I tried calling them but only got a recorded voice directing me to their support email. I used the email to send an inquiry but did not get a response so far. They may be having a very difficult situation but at the least should inform me. Or they stole my money and ran away.
Review of , following an experience of by SONG L.
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Order placed April 3, 2023. Have received two requests for rating and commenting, NOTHING on order, status, delivery, nadda. NOTHING from company regarding order that has not been received as yet, haven't even received shipping information. Cannot leave a nice review if I don't even know if I'll get what I ordered.
Review of , following an experience of by JESSICA B.
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There is no customer service at all. I have tried to call and email but they do not answer. I am confused because, in the past, they were a reliable company. I don't know what happened but they won't communicate. The phone recording says something about moving and should I need cancel the order to send an email. They don't answer that either. I am very disappointed because I have done business with them for several years and it is if they turned the key in the door and left.
Review of , following an experience of by JAMES W.
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I placed my order March and still have not received it and can not get through on the phone and no one will return nay of my emails.
Review of , following an experience of by KAY M.
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Not received order, the won't take my calls or respond to my emails. Total assholes.
Review of , following an experience of by DENNIS M.
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site was good
Review of , following an experience of by GLENN B.
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Where is my order?
Review of , following an experience of by JASON H.
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you people have not shipped or returned my money for parts as of yet and you still are asking for good reviews. you should be ashamed of yourselves.
Review of , following an experience of by CB S.
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Customer Service does not exist
Review of , following an experience of by CHARLOTTE L.
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I ordered believing the items were in stock and id receive them in 5 - 7 days. After 8 days or so, no email telling me what's going on. I tried calling and just an answering machine saying they're moving and no orders going out bla bla bla. Would have been nice to know this before i ordered knowing i had no chance of receiving my ordered items. I emailed them saying cancel my order and I put in a stop payment at my bank to refund my money. What a half ass way to operate a business and a big waste of time for customers. Terrible experience.
Review of , following an experience of by PIETRO H. *
*Pseudonymized data at the request of the author
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I ordered a party on February 5 I haven’t received my part I’ve tried to contact TG wastewater several times to which I have gotten no response
Review of , following an experience of by JOHN B.
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People always say “mistakes happen…but it’s always about how they’re corrected that matters”. I couldn’t agree more. My order fulfilled by TGWasteWater originally arrived incomplete. I messaged them through Amazon and received a response on the very next business day that the missing part had been shipped, with a tracking number. It arrived, I think the next day after that. You really couldn’t ask for a more prompt and complete resolution. I’m very satisfied overall and wouldn’t hesitate to use them again.
Review of , following an experience of by JAMES W.
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Never shipped the controller. No one will answer the phone or emails. Finally protested the charge with our credit card company.
Review of , following an experience of by OSBALDO K. *
*Pseudonymized data at the request of the author
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No follow up. No product
Review of , following an experience of by OSWALDO K. *
*Pseudonymized data at the request of the author
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It has been 17 days. No response from e-mails cannot reach anyone on the phone. Appears the company has gone under and really has no interest in returning my money. I can’t recommend this company.
Review of , following an experience of by JAN O. *
*Pseudonymized data at the request of the author
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My card was immediately charged. I never received the product. Repeated emails to the company and voice messages were not responded to. Finally had to dispute the transaction. Ended up buying a similar product through Amazon at a lowered price.
Review of , following an experience of by GREG S.
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Haven't received my order. Haven't received a response to repeated emails inquiring about my order and its intended ship date. I disputed the charge on my credit card.
Review of , following an experience of by JAMES B.
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I’m not pleased with TG Wast Water. I have not received the air pump I ordered the last week of December. I’ve left messages and sent emails but have received no response from TG Waste Water.
Review of , following an experience of by DON J.
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Still haven't received order or heard from company had to call them and there recording said it all there history.
Review of , following an experience of by MICHAEL H.
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I never got a tracking number for the order,they never answered my many phone calls nor text messages and I still haven't gotten my order,they are trying to rip me off I have left messages saying to cancel my order and return my money to my back account and have sent text messages as well, they're not the company that they where don't trust them.I have a daughter who is a attorney who is going to file a lawsuit against them for me.
Review of , following an experience of by ALEX J.
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Never received the product ordered. Could not get ANYONE with customer services. Had to file a dispute through my credit card.
Review of , following an experience of by JAMES J.
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One star only because I can’t leave zero. These folks are a a scam. Never answer the phone or return calls or emails. It’s been over a month and I still got nothing. Now I’m having to deal with my bank to get the charge reversed to get my money back. Heed my warning and do not do business with this people
Review of , following an experience of by JEREMY S.
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I ordered a dual port pump on January 21st, 2023. I still have not received my order and have not been contacted in regards to when I can expect to receive my order.
Review of , following an experience of by DAVID G.
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Company won’t answer the phone. They took my money and never shipped anything. Now I can’t reach them I think they went out of business.
Review of , following an experience of by VINCE G.
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I have not received my order. Nor have I received tracking information, a email back or phone call back about my order. I have tried getting a hold of customer service and it’s just a forever hold. I had to hang up after 30 mins of no one answering. Correctly working with my bank to get a refund.
Review of , following an experience of by KEVIN S. *
*Pseudonymized data at the request of the author
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Very disappointing, poor and unacceptable! I've called countless times emailed customer support with no answer via phone no response from customer support.
Review of , following an experience of by WALKER J.
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I have not received my order
Review of , following an experience of by BARRY P.
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I order on the 6 Dec 2022 and I have email them twice about my order with no response! I haven't received my order but they have emailed me just fine for a review twice! I would like to have a refund but I cannot get ahold of them! Horrible service and now I'm out 150 dollars and my husband didn't have his main Christmas present! Don't waste your time or money!!
Review of , following an experience of by SHANNON A.
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I ordered my switches on Dec. 8 2022 and thought they would arrive withing 8 to 10 days. I sent messages starting on Dec. 20 and could get no responses. I finall got a response on Dec 27 and they told me they were having issues getting the switches. I cancelled the order since my septic system was down and orrtained the switches elsewhere
Review of , following an experience of by B T G.
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Ordered a rebuild kit on 11/25. Site showed the product in stock. Heard nothing from the company. Emailed on the 11/30 asking about an update. Received a reply on 12/1 saying there was a delay and it would be shipped out sometime in the first part of the next week. Heard nothing back and asked again on 12/8 for an update. Received a reply 12/12 saying there was still a delay. Heard nothing back. 12/13 I ask for the order to be cancelled. I hear nothing back, so I tried calling the phone number. There was simply an automated recording saying lots of things were out of stock and they can't help by phone, DESPITE LISTING THE PHONE NUMBER ON THEIR SITE AS CUSTOMER SUPPORT. Many items were listed as being out of stock, but not the one I ordered, for some reason. I hear nothing back and so on 12/19 I send a terse email saying I have heard nothing back about cancelling the order. I tell them they need to cancel it or I'll dispute the charge with the bank. Somehow that's enough to spur the company to action. 12/20, the very next day, the refund me. Almost a month later and I still need to buy a rebuild kit. I wish I had looked at reviews for the site before hand because I'm nowhere near the only person to have a problem with this company. Avoid at all costs.
Review of , following an experience of by SHELIA L.
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Nobody has contacted me about my Order I tried to contact them 4 times Thru there e-mail never received an answer from them ,we just cancelled The order.stay away from them
Review of , following an experience of by RODIE M.
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This so called company appears to be nothing more than a scam. I have reported them as fraudulent to my credit card company.
Review of , following an experience of by JOHN S.
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Offering diaphragms only is a most economical way of reparing the Hiblow air pump. Delivery was quick.
Review of , following an experience of by RICHARD M.
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Still have not received my order cannot contact anyone! No one picks up $300 dollars down I won’t be leaving this matter. I would have left no stars if I could.
Review of , following an experience of by DAREN S.
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I had no problems in ordering. The item was easy to find online and the service to receive the item was excellent.
Review of , following an experience of by DAVID S.
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Never got it. I’m about to get my card company to get my money back. No one should buy here
Review of , following an experience of by JONATHAN H.
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Fast shipping. Item was as described
Review of , following an experience of by WILLIAM H.
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cant reach a human
Review of , following an experience of by JAYDEN B. *
*Pseudonymized data at the request of the author
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Excellent service fast shipping great prices 5 stars plus thank you
Review of , following an experience of by DOYLE W. *
*Pseudonymized data at the request of the author
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They said the item was in stock and it was not in stock.causing me a delay on repair of a sewer system.
Review of , following an experience of by DAVID W.
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Ordered a Septic Tank Riser set with the dome lid, they contacted me and said the dome lid was out of stock and would I be ok with a Heavy Duty flat lid at no extra cost. I said sure and they shipped it right away. Great service and would highly recommend.
Review of , following an experience of by BONNIE P. *
*Pseudonymized data at the request of the author
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Necessary part to adapt old deformed plastic tank! Quick and easy transaction!
Review of , following an experience of by CLOVIS B. *
*Pseudonymized data at the request of the author
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Haven't received our order yet!!! AGAIN
Review of , following an experience of by CYRUS B. *
*Pseudonymized data at the request of the author
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They went over and beyond what anyone else might have. Excellent service with email responses.
Review of , following an experience of by WALLACE B. *
*Pseudonymized data at the request of the author
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I placed the order with the page showing the product was IN STOCK... I placed the order and 5 business days after, went back to the site, under contacts and asked for an update to my order. I was told "we are still having issues getting supply for this product". Why then does the page say, IN STOCK, if you are out of stock??? I asked for a refund, twice, before being granted one. You should post if you are out of stock. My septic tank is down, without the air pump, and you added 5 extra days to getting it repaired..
Review of , following an experience of by ZOEY K. *
*Pseudonymized data at the request of the author
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They did not have the item I originally ordered in stocks but they offered to fill my order with a different brand that was more expensive for the same price. The item shipped quickly. Excellent customer service.
Review of , following an experience of by TRESSIE S. *
*Pseudonymized data at the request of the author
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We had an emergency situation and they never answered the phone, nor responded to emails. Orders been cancelled and still waiting for reimbursement on our credit card. Not impressed and never again!
Review of , following an experience of by TIMOTHY O. *
*Pseudonymized data at the request of the author
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Still waiting for Shipping Information
Review of , following an experience of by CARLOS J. *
*Pseudonymized data at the request of the author
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Communication is simply horrible. Probably called twenty times and sent ten emails before I got a response. Save yourself the heartache - there are lots of other companies who sell the exact same thing who won't blow you off.
Review of , following an experience of by ED K. *
*Pseudonymized data at the request of the author
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I ordered a pump switch. The charge cleared on my credit card immediately. I received an order confirmation but didn't get any notification of shipment. I contacted the company and it was then that I learned that the item was not in stock and was waiting on parts. I was then asked if I wanted to continue with the order. I said yes initially, but a few days later when I still had heard nothing, I cancelled the order. I hope I get my money back.
Review of , following an experience of by CREOLA B. *
*Pseudonymized data at the request of the author
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TG Waste Water service was responsive and timely. My order for 2 20" kits was promptly shipped. The online kit description specifies all items in the kit, including the #10 1 3/4 inch stainless steel screws. Those screws were not included in the shipment of the kits. My expectation is that every order being filled requires a double check to ensure that all of the specified items are included in the box. On a very minor note, I should point out that the description of the stainless steel screws is incorrenct in that the screws are flathead and not panhead.
Review of , following an experience of by DARRICK M. *
*Pseudonymized data at the request of the author
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Prices are better than most. My issue was with communication and shipping. One of the items was out of stock, so instead of letting me know that they were going to wait until it arrived to ship the order, they let me sit and wait. After two weeks I called. They were not accepting calls and all inquiries had to be done through email. After emailing they explained what the situation was and agreed to do a split shipment. The partial shipment was out the next day. I never did receive any answers to the rest of my questions once I agreed on the split shipping. I'm hoping they will do a better job on communication with the last item. I suspect I will need to contact them again about my order.
Review of , following an experience of by WALTER R. *
*Pseudonymized data at the request of the author
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They had what I needed at a good price, shipping was an issue but not their fault on that
Review of , following an experience of by MERRITT K. *
*Pseudonymized data at the request of the author
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Ordering from tgwastewater.com was super easy! Shipping was fast and flawless. Products are of highest quality and I saved a ton from my local alternatives!
Review of , following an experience of by LIBBY J. *
*Pseudonymized data at the request of the author
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Ordered 8 days ago. Have not received product or shipping confirmation. Not impressed
Review of , following an experience of by LUZ B. *
*Pseudonymized data at the request of the author
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Tgwastewater never ships orders. They do not reply to emails. They also do not have a working phone number that anyone answers. Do not waste your time or money with them.
Review of , following an experience of by EDYTH P. *
*Pseudonymized data at the request of the author
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I ordered 2 risers and lids and never received them..They will not respond to me regarding getting my money back..Do not waste your time with this company..They will burn you..
Review of , following an experience of by ALEXIE T. *
*Pseudonymized data at the request of the author
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Never received order! DO NOT PURCHASE FROM THIS COMPANY. Called customer service and they do not answer the phone. Sent email with no reply. Had to dispute transaction with my bank to cancel.
Review of , following an experience of by BRENNA Y. *
*Pseudonymized data at the request of the author
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When you order something they gladly accept your payment but I'm over a month in and they still haven't shipped my product
Review of , following an experience of by BETH S. *
*Pseudonymized data at the request of the author
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Paid 173.00 for a repair kit and never received it
Review of , following an experience of by LAMONT L. *
*Pseudonymized data at the request of the author
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Think diaphragms should come with HP60/80 Safety/Switch Kit.
Review of , following an experience of by KATRINA G. *
*Pseudonymized data at the request of the author
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The delivery 🚚 was fast.
Review of , following an experience of by KOLBY Q. *
*Pseudonymized data at the request of the author
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Great
Review of , following an experience of by LANDEN W. *
*Pseudonymized data at the request of the author
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Product was easy to find on the website, priced right, shipped/arrived fast.
Review of , following an experience of by PASCALE J. *
*Pseudonymized data at the request of the author
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Great customer service, quick shipping of order.
Review of , following an experience of by CLAUDE S. *
*Pseudonymized data at the request of the author
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TGWasteWater had the product I needed in stock at a fair price.
Review of , following an experience of by ANSLEY S. *
*Pseudonymized data at the request of the author
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Great product but I thought there would be more hole plugs.
Review of , following an experience of by BRANDY S. *
*Pseudonymized data at the request of the author
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I didn't have any problems ordering the product. Ordering was quick and easy. I ordered this product because I know it works. We've used it in the past with excellent results.
Review of , following an experience of by JERROLD F. *
*Pseudonymized data at the request of the author
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Nice pooper cover, packaged nice.
Review of , following an experience of by AUGUSTUS B. *
*Pseudonymized data at the request of the author
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Great Product... easy shipping
Review of , following an experience of by CAMERON M. *
*Pseudonymized data at the request of the author
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As advertised. Couldn't ask for more. Good experience.
Review of , following an experience of by JULIANA M. *
*Pseudonymized data at the request of the author
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