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Customer reviews

  • 5 / 5 1
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    Was very easy

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  • 5 / 5 1
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    Easy online shopping experience.

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  • 5 / 5 1
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    I have been wearing Swatch watches since 1984. They are stylish, last forever, and keep excellent time. Thank you!! Cheers!!

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  • 5 / 5 1
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    The shop of Plaza Satelite Naucalpan de Juárez Mexico its a incredible shop they have a lot of models and the atención of Jocelin its incredible

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  • 1 / 5 1
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    The site okay the delivery was too long and not satisfied with what I got

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  • 5 / 5 1
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    ....

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  • 5 / 5 1
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    Bought a swatch watch for my grandson for Christmas. It came within a few days.

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  • 4 / 5 1
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    Kinda confusing and I wish u guys explained better the return policy, like you said do this in the form below but there was no form

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  • 3 / 5 1
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    My watch came very quickly and it is very nice, but it didn’t come sized to my wrist. I had to take the pins out myself with a nail, hammer, and pliers. I hope I didn’t damage my watch. The customer service representative I contacted said I could do it myself or take it to a jeweler. I knew a jeweler would charge me for a service I’ve always had for free from Swatch, so I’m disappointed there are no more physical Swatch locations near me.

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  • 5 / 5 1
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    It was a great transaction and awesome watches.

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  • 5 / 5 1
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    On time delivery!

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  • 5 / 5 1
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    I love Swatch. I am happy and satisfied with my purchase.

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  • 5 / 5 1
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    Very easy to use.

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  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    Everything was as perfect and easy as I had hoped for. From ordering my watch to my delivery. Thank you so much. I have always been a fan of swatch watches since back in the 70s. I even have soon old watches put away for my grandkids. I'm interested, if you can let me know, I'd like to see if able to get the watches that came out in the 70s with the flags on them, and the airplane one. Be interested in purchasing them if I can still get them

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  • 5 / 5 1
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    Beautiful piece I love this watch

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  • 5 / 5 1
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    Reliable.

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  • 4 / 5 1
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    Online experience was fine. I think it would be helpful if watches were always pictured on the wrist and/or in categories by size. In addition, I miss having a brick and mortar store! I like to shop in person. There are no accessible stores for me in Chicagoland.

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  • 5 / 5 1
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    Their website and online store is very simple and easy to use, it is complete and gives you accurate information.

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  • 5 / 5 1
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    Watch took no time to get here! Great packaging and my Swatch was rainbow perfect!

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  • 5 / 5 1
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    Very good service

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  • 1 / 5 1
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    Paid for next day delivery because it was a present for someone but ended up taking 5 days.

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  • 5 / 5 1
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    I have been wearing Swatch watches for years and enjoy the wide array of styles and colors that are available. The quality is excellent and the ease of ordering and timeliness of delivery makes the whole experience enjoyable.

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  • 5 / 5 1
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    An absolutely classic watch (X-Factor). As a nineties hardcore kid I always wanted one of these and with them being rereleased and having an even bigger face, I had to have one. My first ever watch was a flik-flak and I've had plenty in between. It came quickly and without any fuss. My only complaint would be that they come in a cardboard box now instead of the classic plastic case but I'm assuming that's to do with plastic waste. Anyway, great watch and great service. Thanks.

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  • 5 / 5 1
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    Easy to navigate, easy to see the designs and simple to purchase with no hassles.

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  • 5 / 5 1
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    I would give this my highest recommendation.

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  • 5 / 5 1
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    It was a gift — it got here very quickly, and it was really perfect.

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  • 5 / 5 1
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    This website was so easy to use. There is an incredible selection of products.

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  • 4 / 5 1
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    Rather user friendly.

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  • 5 / 5 1
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    Beautiful watch! My son loves it!

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  • 5 / 5 1
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    Durable, and fun products. Fast and professional delivery. Great prices, and a name brand that stands up against the test of time. (see what I did there?) Never have had a problem with this company or the products. I loved them in the 80's, and I still stand by them!

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  • 5 / 5 1
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    Beautiful and very functional watch for kids

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  • 5 / 5 1
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    Absolutely no problem with the site or ordering the product. I have worn Swatch and given them as gifts for many years. Always happy with the product and service.

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  • 4 / 5 1
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    Fine website, but hard to find all of the options you have through your website navigation. Designs would be advertised to me that I wouldn’t be able to find without a direct link.

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  • 5 / 5 1
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    Good product. Different from the rest watch design

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  • 4 / 5 1
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    Delivery was really fast. We had an issue with the watch which was solved by an excellent amazing customer service.

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  • 2 / 5 1
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    Unfortunately I returned my purchase due to it’s not the way I expected online purchase but most definitely I always like swatch products probably when I purchase in person I will be satisfied instead online.

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  • 5 / 5 1
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    This watch was discontinued in the 90s. I emailed to ask if it was still available because it popped up as a link on swatch.com when I googled it. The customer service rep said it was discontinued. I called and the customer service rep said it was discontinued. I looked for a way to order it anyway because I'm really stubborn, and I couldn't find a link - EXCEPT when I clicked "get help." The "get help" button was for sizing help, but somehow I was able to add the watch to my cart from there. Then there was a "checkout" button that popped up. If I deviated at all from this, I wouldn't be able to actually order the watch. If clicked "see cart," it would tell me that the watch was unavailable and I wouldn't be able to check out. So I go back to "get help," add the watch to the cart, click "checkout," checked out, and waited. I was skeptical and expected them to email me again and say, "Look, we don't know how you did this but this watch has been discontinued. Like we told you twice already." But like I said, I'm stubborn and I let them take my money and just waited. Miraculously, a shipping confirmation came instead, so I waited some more. A watch arrived in my mailbox, and somehow I didn't expect this watch at all - maybe a different skeleton watch? I ripped open the package right in front of my mailbox and was shocked to find - the Body & Soul watch that my boyfriend saw and wanted back in 1998 and still wants to this day. Thank you for sending this watch, Swatch. I don't know how it happened but I appreciate it.

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  • 5 / 5 1
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    Easy to find whatever you need, fast shipping and delivery.

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  • 4 / 5 1
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    Good customer service overall.

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  • 5 / 5 1
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    My aunt gave me a watch of swatch when i was a kid. Now, I gave it to my son!We love swatch.

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  • 5 / 5 1
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    I enjoyed the navigation ease of the website.. And I was so happy that my order arrived BEFORE the estimated delivery date.

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  • 5 / 5 1
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    Nice watch♥️

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  • 5 / 5 1
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    Excelente nada que decir.

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  • 1 / 5 1
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    I didn’t receive my watch , I contact the delivery service they said the delivered the package, but I never see the box

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  • 5 / 5 1
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    Very easy and user friendly

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  • 5 / 5 1
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    Web sight easy to navigate. Turn around and delivery was adequate. Love the search. A bit overpriced, but I do love them. And the battery is simple to replace, you don't have to spend money at a jeweler to replace it. Love my swatches!

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  • 5 / 5 1
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    All good.

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  • 5 / 5 1
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    The watch we ordered was shipped quickly and arrived exactly as expected and described.

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  • 1 / 5 1
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    If I could I would leave 0 for my experience. Beyond bad. I ordered watch as a Christmas gift for my son, It is Jan 24th and I still did not receive it. Delivery suppose to be on Dec 17th. Long story short, they lost my order and it take 2-4 weeks to investigate. I called to Swatch and one of their representative told me it will take time to investigate before they send new order or will issue refund, second phone call I found out that they did not started my case at all, it was not recorded. Disappointing will not recommend to buy directly from website. I think if you still want to buy it order through Amazon, because at least they deal better in case your package is lost. Swatch should review their current procedure how to deal with situations like mine. I placed order in early December, no gift had have to deal with their long investigation process.

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  • 5 / 5 1
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    Excellent watch and very fast shipping. Love it!

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  • 5 / 5 1
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    I have an older model Swatch watch, so it's nice to know I can alway get watch band replacements online.

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  • 3 / 5 1
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    Does not offer shipping outside continental US

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  • 4 / 5 1
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    It's not as easy to find product specifications.

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  • 4 / 5 1
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    Online experience was good.

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  • 5 / 5 1
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    quick shipping, easy purchase!

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  • 5 / 5 1
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    The watch was a bday gift for my 12 year old granddaughter. She loves it!! It arrived in a timely manner. The packaging is impressive. Would highly recommend.

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  • 1 / 5 1
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    Nice watch,the only problem I have is day dose not switch to every day.

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  • 5 / 5 1
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    Quick shipping and easy checkout. Item was well packaged.

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  • 3 / 5 1
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    I’m really enjoying my new watch. I do have only one complaint. The day of the week and date isn’t correct always. I’m not sure if I need set it at midnight, to get it be correct through the day. Other then that great watch!

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  • 5 / 5 1
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    This is a really fun watch & I gave it as a gift. Swatch continues to impress with wonderful ideas. Thanks

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  • 5 / 5 1
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    Love love love swatch! Their shipping is also fantastic! They ship fast and keep you updated the whole way.

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  • 1 / 5 1
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    Customer service would not respond over email about issue with my watch. After finally getting someone on the phone, a return or refund was not offered.

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  • 5 / 5 1
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    Very easy to use. Delivery on time. The best.

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  • 5 / 5 1
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    As a teenager in the 80s - Swatch was EVERYTHING!!!! I just recently bought the sustainable swatch which is AWESOME!! It's made with materials that are vegan/environmently friendly! Win-Win! Thank you Swatch!!!

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  • 5 / 5 1
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    This was fine.

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  • 4 / 5 1
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    Good except I had to call Customer Service to find out the right size for a watchstrap.

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  • 5 / 5 1
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    Great service!

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  • 5 / 5 1
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    There needs to be more swatches with the numbers on it.

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  • 5 / 5 1
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    I love that Swatch is still offering so many products, I have been a Swatch wearer since the 1980s. Their products stand the test of time.

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  • 5 / 5 1
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    This streamlined order service for my Swatch wristwatch made it easy to choose the watch I liked at their website. The transaction through my finance company was just as easy and the resulting fast delivery of my item rounded out this satisfying purchase experience.

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  • 5 / 5 1
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    Super responsive and professional online order system and immediate delivery! Fantastic!

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  • 5 / 5 1
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    I owned numerous Swatch watches in the late 80s. It’s so fun to wear one again. The quality is excellent! I love mine!

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  • 5 / 5 1
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    Swatch and there employees at garden state plaza were amazing very helpful and were courteous

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  • 5 / 5 1
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    Easy to navigate and browse the watches and narrow down to exactly what I wanted. Shipping was fast and secure and I love the packaging! Didn't even wrap them it was so eye-catching.

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  • 5 / 5 1
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    Great navigation on site and great customer service.

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  • 5 / 5 1
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    Haven't received it yet

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  • 5 / 5 1
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    Shipping was quick and easy and the watch arrived within a few days!

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  • 5 / 5 1
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    The navigation is easy. What was a bit confusing was accessing where my package was but a few days passed and I could finally access where it was. Overall a good site.

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  • 5 / 5 1
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    The website is easy to navigate, has product images with different angles, and offers payment options. I received a confirmation of the order and then tracking information. The process between the points of purchasing and receiving the watch was flawless. I am thankful for not being bombarded with a rain of advertising emails after the purchasing process was complete. Overall, Swatch provides a superior shopping experience. I am very pleased.

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  • 1 / 5 1
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    The watches came in with poor packaging. The return label was stuck on the watch as it arrived. I had to remove the label to open the watch box and the poor light one is broken. I tried to call/email the customer service a lot of times in the past month. No response at all. Very unpleasant experience.

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  • 5 / 5 1
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    I am so happy that I am able to speak to a real person when I call and place my order. I am also grateful that I do not have to place my credit card on line in order to make a purchase.

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  • 4 / 5 1
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    The length of the watch band could be a little longer. It’s sized for a teenager. Although it does fit, jus wish it was longer

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  • 5 / 5 1
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    Super fast ship. Beautiful packaging and awesome product. I love my new Swatch.

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Super fast shipping, awesome!

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  • 5 / 5 1
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    Great store, shipping is always super fast and customer service is great as well.

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  • 5 / 5 1
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    Got this watch for my husband and he loved it

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  • 5 / 5 1
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    Awesome! I realize there is a pandemic. There site is easy to navigate. Service is prompt and as promised. Price/value for product is great. Really happy with purchase and experience. Thanks D'Arcy

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  • 2 / 5 1
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    Watch face too small. I returned both watches.

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  • 1 / 5 1
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    Item was never received

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  • 2 / 5 1
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    Understanding the size of the watch online - is not good. Understanding the gender of the watches - is not good.

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  • 1 / 5 1
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    My order still hasn’t been delivered. My DHL tracking number “doesn’t exist” per DHL. Is there anyway someone can see what’s going on with my order?

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  • 1 / 5 1
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    I still have not received my watch an it’s been over a month

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  • 5 / 5 1
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    Great stylish watch; very lightweight. My only two points as to maybe an improvement would be to make the dial - hands or face illuminate at night, and it would be nice to make in automatic model.

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  • 5 / 5 1
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    Great shop, easy to navigate, everything is clearly labeled. Exactly the way online commerce should be.

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  • 1 / 5 1
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    I have contacted customer service about my recent purchase that has yet to be delivered (was shipped on 8/21) and have not gotten a response. My shipment has been sitting in new York for the past few weeks without any updated ETA, and Swatch has not responded to my inquires as recommended by DHL

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  • 5 / 5 1
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    Easy to navigate

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  • 5 / 5 1
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    We love it.

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  • 5 / 5 1
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    I needed a new Swatch watch and found the item easily on your website

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  • 5 / 5 1
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    Easy to navigate and quick shipping

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  • 5 / 5 1
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    Opensummer... LOVE IT!!

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  • 5 / 5 1
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    This was my first experience with Swatch and it was positive

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  • 5 / 5 1
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    Great 👍🏻

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  • 5 / 5 1
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    Easy to order and the delivery time was on point. Loved the experience

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  • 5 / 5 1
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    The shopping experience was great and the customer support is onw of the best online.

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  • 5 / 5 1
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    Very happy with the website and the product. Arrived quickly and as expected.

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  • 2 / 5 1
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    The shipping was delayed

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  • 5 / 5 1
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    I found my recent purchase through an ad on Facebook. My favorite color is purple, and when I saw the Purple Rebel, I HAD TO HAVE IT!😍💜

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  • 5 / 5 1
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    Prompt Service

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  • 4 / 5 1
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    The website is very easy to navigate and fast delivery.

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  • 5 / 5 1
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    I order from Swatch frequently and have never had a bad experience.

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  • 5 / 5 1
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    I gave 5 stars because the watch is perfect for a child and my son loved it! Only thing I would chang is the plastic casing. Not a fan at all. Other than that it’s perfect!

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  • 5 / 5 1
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    Easy to use.

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  • 1 / 5 1
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    Got an awesome looking little kids watch with unicorn theme. After a day of our kid wearing it the watch face scratched and split. Very cheaply made. Would not recommend it.

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    Answer by shop.swatch.com
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    Thank you for letting us know of you experience with Swatch. We are sorry to hear that the Flik Flak watch has broken, unfortunately we would not be able to repair the case or crystal of the watch but if the internal mechanism for what ever reason stops functioning the watch is covered with a 2 year replacement warranty to ensure the internal mechanism continues to work. We appreciate your feedback and hope to see you back soon.

  • 5 / 5 1
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    Love my watch! It’s so colorful. The face is a little smaller that I thought it would be but it’s the perfect size for me. Product arrived quickly.

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    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Great product everyday watch buying swatch watches since I was a kid

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 1 / 5 1
    Edit Flag

    The strap sizes are not mentioned. Emailed support haven’t heard back from them ever.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by shop.swatch.com
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    Thank you so much for taking the time to reach out and let us know of your experience. We are really sorry to hear that you have not heard back from our Sales Support agents and will make sure someone reaches out to you for assistance and correcting the incorrect strap you ordered. We value your feedback and look forward to making this right. Thanks again.

  • 1 / 5 1
    Edit Flag

    Worthless customer service, uninformed reps gave bad info and direct me to buy a replacement bands that don’t fit my watch, despite me sending photos. Also directed me to buy a battery that’s out of stock. Never again, will never buy another, this is why the stores all close.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by shop.swatch.com
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    Thank you for contacting Swatch with this unfortunate event. We are always trying to better our customers experience online or at any of our Swatch Stores. We thank you once again for taking the time to let us know of your experience and will continue to better our services to make sure our customers have a great experience. Have a wonderful day.

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