moondreamwebstore.com

Customer reviews for moondreamwebstore.com

4.8 / 5 1

Calculated from 56 reviews obtained over the last 12 months

653 reviews since 11/08/2017

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Information moondreamwebstore.com

  • Company

  • Description

    Moondream is a French brand specialised in technical curtains. Moondream seeks out, invents and creates the best possible match between technological performance and beautiful fabrics. Simply pull your curtains closed for comfort and intimacy in the home.

  • Address

    C./. KVB 60 Broad Street Suite 3502 NY10004 NEW-YORK

  • Website

    https://www.moondreamwebstore.com/

  • Category

    Home and garden

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Customer reviews

  • 3 / 5 1
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    Perfectly adequate website interface.

    Review of , following an experience of by

  • 3 / 5 1
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    My issue with Moondreams is the turn around time. I ordered 8 108x56 inch panels, they arrived quickly but the box was damaged and 2 panels had superficial marks. I realized I needed additional panels and since November I was trying to reorder 6 panels. What a ridiculous wait time. The 108x56 white panels were not available until the end of February? 3 months? Crazy?? If I had not already invested so much I would have given up

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  • 5 / 5 1
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    Great customer service. Easy to order

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  • 5 / 5 1
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    very good product and of great quality.

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  • 5 / 5 1
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    Good quality, heavy weight curtains that reduce sound in between treatment rooms at our day spa. This is the 5th set we've ordered and I'm always pleased with the quick delivery and quality of the curtains.

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  • 5 / 5 1
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    Great product, good communication and shipping.

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  • 5 / 5 1
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    Great.

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  • 5 / 5 1
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    Great product, the room looks sharp, thank you

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  • 5 / 5 1
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    great quality

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  • 4 / 5 1
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    It would have been 5 stars but the day after my purchase you ran a huge sale mine was annoyed that I paid full price

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  • 3 / 5 1
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    Hung up the curtains on Sunday for a home office that does not have a door. So far I’ve noticed the sound is deadened a bit, and helps with defining the office space; when curtains are closed, please do not disturb. Unsure with the hefty price tag of these curtains, if that is indicative of the amount of noise reduced. Time will tell. I’m keeping them, and have ordered another panel for a hallway that needs to be separated and sound reduced. Again, it’s a pricey option and just wish the sound was reduced more with how costly the curtains are.

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  • 3 / 5 1
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    Nothing special, it does not provide evidence (ex videos) to show the proof that their product work

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  • 5 / 5 1
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    Customer service was great and helped when FedEx delivery was difficult. Product was high quality.

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  • 5 / 5 1
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    Wonderfully helpful to block sound through a threshold!

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  • 5 / 5 1
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    I love the curtain and I thought I was ordering 3 sets....was disappointed to realize the packages were for each panel not a pair. Probably said it somewhere but I thought it was a pair of panels. The quality is excellent!

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  • 5 / 5 1
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    GREAT SERVICE and I LOVE my curtains.

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  • 5 / 5 1
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    Exelent product!!!

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  • 5 / 5 1
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    Easy website to navigate. Very prompt delivery of purchase. Curtain exactly as described.

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  • 5 / 5 1
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    I received my order within 48-hours, which was a nice surprise since I was expecting 4-5 business days. My curtains were the correct size and were easy to hang. Most importantly there was NO toxic odor. Only the normal new fabric smell that only took about 3-4 days to fully dissipate. We had other sound deadening/thermal curtains from another manufacturer that after overnight exposure to their fumes nearly sent me to the hospital with respiratory distress and severe migraine. So know with confidence that these truly are eco friendly and are not made with any toxic materials. They significantly reduce a loud low frequency HVAC sound from outside, and combined with cellular shades we expect considerably more sound reduction. We had the first decent nights sleep in over a year since the curtains were installed. Temperature control of our bedroom has greatly improved. Our home is a drafty 148-year old farmhouse so the curtains are a welcome addition! Extremely pleased and will be purchasing additional curtains for the rest of our home.

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    Exactly as described and advertised!

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  • 5 / 5 1
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    All the curtains I have ordered are top notch quality. I've ordered quite a lot over the past year. I use them in a professional recording studio and musicians often ask where I get them. I will be ordering more in the future. Thanks for the excellence. I appreciate it.

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  • 5 / 5 1
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    Amazing, always satisfied

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  • 5 / 5 1
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    The curtains are perfect. They are bright white, they completely block light, and they do a really great job at decreasing heat! They also shipped and arrived quickly and without problems. Overall, I am completely impressed and would buy again without a doubt!

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  • 5 / 5 1
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    I have ordered from Moondream at least 5 times and it is always an excellent experience.

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  • 5 / 5 1
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    Easy to use and clear information! Company was very easy to communicate with when I had a query

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  • 3 / 5 1
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    Good product, but not very easy to contact directly. I would like the option of speaking to a live person.

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  • 5 / 5 1
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    Easy to work- product was as described. Delivery very fast. Pricing was competitive.

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  • 5 / 5 1
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    It took a long shipping time, but it arrived safely with tracking and signing.

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  • 5 / 5 1
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    It was quite easy to navigate the website and order the curtains.

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  • 5 / 5 1
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    great curtains, well made and actually really block sound.

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  • 5 / 5 1
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    My white blackout curtains are really gorgeous, even better than I expected. The quality is super-excellent, they hang beautifully, and the grommets are handsome. So pleased!

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  • 5 / 5 1
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    excellent product blocking sound

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  • 5 / 5 1
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    Incredible! The thermal sheer curtains let in light while drastically reducing inside temp during a hot summer with no A/C! Worth every penny!

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  • 5 / 5 1
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    Shipped quickly.

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  • 5 / 5 1
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    excellent quality.

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  • 5 / 5 1
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    Arrived promptly and quality is excellent.

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  • 5 / 5 1
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    Customer service was very helpful in determining the exact blackout drapes we required. Initially, I ordered drapes that would require ironing and we have some in the guest rooms that are microfber so just launder and hang to dry. Customer service sent me the link to the product we desired and contacted me when the drapes were in stock and ready to order. They are a nice enhancement to the guest rooms at our bed & breakfast. Thank you!

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  • 5 / 5 1
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    The ordering process went great, the product information was clear online and the curtain arrived soon after I placed the order.

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  • 5 / 5 1
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    Easy to order and determine size/color/material in the web store.

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  • 5 / 5 1
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    Came in days

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  • 5 / 5 1
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    Fast service and high quality product

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  • 5 / 5 1
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    very good and I would highly recommend

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  • 5 / 5 1
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    Swift delivery, excellent merchandise.

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  • 5 / 5 1
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    Easy to navigate.

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  • 5 / 5 1
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    Great and easy-to-navigate website. Plenty of choices in styles sizes, and colors regarding soundproof curtains. Quick shipping. highly recommended.

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  • 4 / 5 1
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    We are waiting for inventory to become available to complete the installment of our blackout curtains.

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  • 4 / 5 1
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    faster than expected delivery

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  • 5 / 5 1
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    Good quality at a good price.

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  • 5 / 5 1
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    Had to wait a while for our item to come back in stock, but once ordered it was shipped very promptly. We got the sheer thermal curtains, and they were easy to put up and have a nice airy feeling that is just what we wanted. We can already tell that they're helping to keep heat out, which was our main motivation in choosing Moondream curtains. Very pleased with the purchase.

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  • 5 / 5 1
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    Beautiful drape, appears to be very well made, delivered on time.

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  • 5 / 5 1
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    This is our third set of Moondream curtains at our home. They are quality made and will last for years. I highly recommend them!

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  • 5 / 5 1
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    The best!

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  • 5 / 5 1
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    Easy site for ordering what you're looking for.

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  • 5 / 5 1
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    Great product

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  • 5 / 5 1
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    This room divider really dampens noise. Perfect for our 3bedroom house. Thank you Moondream!!!

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  • 5 / 5 1
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    We had a couple of sets of blackout curtains in our guestrooms when we bought the inn 5 years ago and fortunately one panel had a tag so I knew which vendor to contact. The current ones are microfiber so very easy to wash and hang dry. Customer service was extremely helpful in assisting me to purchase the correct material for our guestrooms. There was enough inventory for 2 rooms and we are waiting for one order to arrive and more inventory to complete the other 3 rooms. Thanks so much for your assistance!

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  • 1 / 5 1
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    Curtains were not soundproof at all

    Review of , following an experience of by

    Answer by moondreamwebstore.com
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    Hello We are sorry you're not satisfied with our curtains, but as you know the noise is a complicated matter , the impact of a soundproof curtain depends on the kind of noise you are experiencing and the construction of your building. If you’re experiencing for example traffic noise, construction or AC noise the sound dampening curtain will help to muffle the sounds but will not block it out completely because no curtain made from fabric is able to do that. Once in, the noise creates what's called a "rebound effect" - bouncing multiple times on the wall, the floor, the ceiling. Here the link of our soundproof buying guide https://www.moondreamwebstore.com/content/41-buying-guide-soundproof-curtains Best regards The Moondreamwebstore Team

  • 5 / 5 1
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    Great products and very responsive customer service.

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  • 5 / 5 1
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    Easy to navigate and good pricing for what you get.

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  • 5 / 5 1
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    Nice looking sound blocking curtain.

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  • 5 / 5 1
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    Quick delivery - quality products!

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  • 5 / 5 1
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    was easy to find what i wanted

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  • 5 / 5 1
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    I am very impressed with the quality of your European made curtains. They hang very well and have no wrinkles. I will certainly purchase again. Thank you

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  • 4 / 5 1
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    Good service.

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  • 5 / 5 1
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    Nice looking curtains, they dampen sound well.

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  • 5 / 5 1
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    Site was easy to navigate and shipping was quick.

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  • 5 / 5 1
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    Easy to purchase items and they are great at keeping you in the loop as to when you will receive your order.

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  • 5 / 5 1
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    Easy to use, no hassle, and I got what I wanted.

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  • 5 / 5 1
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    always great products, good quality, nice colors, blackout is truly blackout.

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  • 5 / 5 1
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    works as expected

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  • 5 / 5 1
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    Very efficient and quickly received

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  • 4 / 5 1
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    nice product little pricey

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  • 5 / 5 1
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    Amazing products and excellent service. Not only has the curtains noticeably decreased the street noise - my 50"s (poorly insulated home) is much warmer - no drafts. They are super amazing quality curtains and I highly recommend them to everyone.

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  • 5 / 5 1
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    Nice curtains, Will order more sets for my other rooms.Worth the money. Lifelong purchase.

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  • 5 / 5 1
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    This is a great source for anyone who wants to quality curtains for specifically sound and thermal insulation.

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  • 5 / 5 1
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    Excellent company and excellent products

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  • 5 / 5 1
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    A long time customer fantastic as usual from the time I order to the time my Got my order flawless! This is a fabulous company to deal with on all levels. Karen

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  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    Excellent product

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  • 1 / 5 1
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    Customer service doesn't exist

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  • 5 / 5 1
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    Excellent customer service. I even made an error in my order and they were really helpful and communicative in getting it resolved for me.

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  • 5 / 5 1
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    I Love the curtains!!! They are so nice and elegant looking. Will buy more curtains from them.

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  • 4 / 5 1
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    I like the curtains. They mute the sound. Wish they were red on both sides but I didn't notice they are white on one side. Shipping was tricky because I had to sign for them and I was never home when FEDEX came.

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  • 3 / 5 1
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    Had some difficulties placing an order on line.

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  • 4 / 5 1
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    Answered all my questions. Shipping took longer than told it would take.

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  • 5 / 5 1
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    The items I sought were easy to find, and the descriptions were accurate.

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  • 5 / 5 1
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    Appreciate learning about your sustainability values.

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  • 5 / 5 1
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    The curtains are gorgeous. I ordered two different styles and both exceeded my expectations. They hang beautifully. I enjoy Knowing the air quality in my home is a little better with them. Thank you for that little extra peace of mind.

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  • 5 / 5 1
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    picked this curtain up to help dampen noise from an air conditioner and it does a pretty good job

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  • 5 / 5 1
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    This is my second order and just like the first, it arrived quickly and was packaged beautifully.

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  • 4 / 5 1
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    Easy to order, product was as expected, and shipped next day.

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  • 5 / 5 1
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    The website was easy to use and the prices were great.

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  • 5 / 5 1
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    I have hung Moondream acoustic sound absorbing curtains on 2 different slider door windows and every other window in my home to keep outside noise outside and my own music and movie watching inside with improved dynamics

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  • 5 / 5 1
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    Very good. Has all the information you need to make the right choice.

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  • 5 / 5 1
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    The 3-in-1 Soundproof Thermal Blackout Curtains are excellent!

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  • 5 / 5 1
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    great website, easy to use and very clear

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  • 5 / 5 1
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    Beautiful color and feel of fabric. Huge difference in blocking the west window morning sun. My toddler girls used to wake between 6 and 7:30 every morning, even though we had accordian shades that claimed to be black out. The light still came in around the perimeter. Now with the moondream over top, my girls sleep until 8 or 9am! (Bedtime is 9pm).

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  • 5 / 5 1
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    Website was easy to navigate and order came quickly and packed well. Just what we needed. THANKS!!

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  • 4 / 5 1
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    Website is easy enough to use. No frills. Shipping was fast.

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  • 4 / 5 1
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    No issues

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  • 5 / 5 1
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    Ordering was easy and very efficient.

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  • 5 / 5 1
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    Easy transaction, website was easy to use.

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  • 5 / 5 1
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    Top quality for muting sound, blocking drafts, and blocking light. Great color selections, and high fabric & stitching. I personally own ~ 10 floor- ceiling coverings..

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  • 5 / 5 1
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    Easy to figure out what I needed, what I was ordering, and delivery was very quick. Color representation is accurate. For gray at least.

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  • 5 / 5 1
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    Great, thank you.

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  • 5 / 5 1
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    Website was very easy to navigate and place an order! Very communicative regarding order status.

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  • 5 / 5 1
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    Good store, easy to find what you need.

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  • 5 / 5 1
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    Very good service, very helpful and accommodating.

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  • 5 / 5 1
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    Love the EMF mitigating Curtains. I wish you could customize them and have them hemmed at purchase prior to shipment.

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  • 5 / 5 1
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    Most of what I needed to know was easily accessible. What wasn't brought a very prompt email reply. Shipping was also prompt, item very well packed.

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  • 5 / 5 1
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    These guys are awesome! High quality products and great customer service!

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  • 5 / 5 1
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    Exceeded our expectations

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  • 5 / 5 1
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    Good

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  • 5 / 5 1
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    Was easy to order and timely delivery

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  • 5 / 5 1
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    Professional and understandable People, with a quality product.

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  • 3 / 5 1
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    The first time I wanted to place an order I had to call, because the website would not complete the transaction if I tried to pay by card. The second time I ordered I signed up for PayPal, even though I didn't want to, and was able to complete the transaction online. They still hadn't fixed the card issue. If the option is there to pay a certain way, it should work.

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    Answer by moondreamwebstore.com
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    Hello We are sorry regarding the issue you experienced, it has been fixed since we got orders paid by credit card. We apologize for the inconvenience it may have caused. Thank you for choosing our company ! Best regards The Moondreamwebstore Team

  • 5 / 5 1
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    These are it!!! Way Better sound blocking than my current so called “noise blocking” curtains. It’s Better than the sound blocking cargo blankets that I will be returning to Amazon

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  • 5 / 5 1
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    I called and a very helpful young lady helped me.

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  • 4 / 5 1
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    The site is visually clean and uncluttered. This made it easy to find what I was looking for. Also the checkout was fairly simple.

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  • 5 / 5 1
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    I live in an urban area that has harsh winters. These help immensely. It was cheaper than replacing my windows.

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  • 5 / 5 1
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    always a pleasure dealing with moondream--the best in service and product

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  • 5 / 5 1
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    Easy to order from and great customer service!

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  • 3 / 5 1
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    easy to order

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  • 4 / 5 1
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    Very user friendly

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  • 5 / 5 1
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    Great company, highly recommended

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  • 5 / 5 1
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    The curtains are absolutely beautiful. They are functional and very stunning. Very Happy with this purchase. Thank you Moondream

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  • 5 / 5 1
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    very good service. Responsive to questions.

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  • 3 / 5 1
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    Item unavailable and I was not notified when it became available. I had to go back and keep checking.

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    Answer by moondreamwebstore.com
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    We apologize for the inconvenience, and if you set up an alert then it didn't work... Did you check your junk box? Best regards The Moondreamwebstore Team

  • 3 / 5 1
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    Shipping was an issue. There didn't seem to be anything moondream did wrong it was fed ex losing my curtains. But they still came before Christmas so it wasn't too bad.

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  • 4 / 5 1
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    Site was easy to work with.

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  • 5 / 5 1
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    Great website, easy to use, and fast shipping. Lots of products to choose from.

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  • 5 / 5 1
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    GREAT Curtain!

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  • 5 / 5 1
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    5th time ordering and still user friendly, excellent well made soundproof curtains!

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  • 5 / 5 1
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    These guys are the best. So accommodating with bulk orders! Michele and Maria are on top of it! Would HIGHLY recommend them!

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  • 5 / 5 1
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    Simple and clear info.

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  • 4 / 5 1
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    Nice products! Mobile site doesn’t work as well so order on a computer.

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  • 5 / 5 1
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    Excellent quality products. Great shipping turn around time. Hands down the only source for #1 quality thermal - sound proof curtains! The colors are exactly as advertised maybe even better!

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  • 5 / 5 1
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    Easy to use

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  • 5 / 5 1
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    Highly Recommend

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  • 5 / 5 1
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    Easy to find what you want. So many neat and creative products!

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  • 5 / 5 1
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    Excellent product, perfect assembly, heavy weight layers, hands down #1 product for reducing noise and insulating room

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  • 5 / 5 1
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    Quick and easy shipping

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  • 5 / 5 1
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    The website is very functional. Great.

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  • 3 / 5 1
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    I like the curtains they sell, but make sure you double check the dimensions of the curtain you order. I thought I was ordering an extra wide blackout curtain, but it turns out it's just extra long.

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  • 5 / 5 1
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    These curtains are high quality and are very good for sound attenuation. I've now ordered 4 for my home studio.

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  • 5 / 5 1
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    Great website and customer service!

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  • 5 / 5 1
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    I love the company. But the 100% Blackout curtain is extremely difficult to work with. I had ordered blackout curtains from Moondream in 2017, loved them! I thought I was ordering the same for our new home, but got wrong ones. Could only return one of 2 panels because I had hemmed one. But I immediately issued the return email, and reordered the correct ones. The ones that are fabric not the linen. The 100% blackout feel cheap, very hard to get wrinkles out, but are blackout.

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  • 5 / 5 1
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    I love everything about this website

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  • 5 / 5 1
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    The best

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  • 5 / 5 1
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    Just what my sister needed, great price also

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  • 5 / 5 1
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    i like the fact that i got my curtains so fast.

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  • 5 / 5 1
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    excellent customer service

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  • 5 / 5 1
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    A co-worker recommended moondreamwebstore.com for blackout curtains & I decided to give them a try. Ordering was a piece of cake & the curtains arrived quickly.

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  • 5 / 5 1
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    Easy site to navigate - and makes the searching enjoyable. But pay attention if you're looking at sale items. Some items on sale, are not the items in the photos. Many have grommets in the photos, but actually are pencil pleats, or already are out of stock. Customer service is great. Over all, I highly recommend Moondream products and their website. Thank you also for listing which product are Oek-tex certified! I really enjoy the website and the products.

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  • 5 / 5 1
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    Excellent! Easy to navigate and order.

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  • 5 / 5 1
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    Great place to get what you need

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  • 5 / 5 1
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    Very good customer service, promptly responded to my email, gave me options in my first choice and alternative options for a similar product in stock, friendly and professional!

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  • 5 / 5 1
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    good explanations of which curtain for which purpose.

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  • 2 / 5 1
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    So my one complaint is that it says these weigh 7.6lbs. They are definitely close to 20 if not more. So the curtain rod I bought bent under the weight and I’m waiting for a new one I ordered to arrive. Can’t say how the curtain works til we get the new rod.

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  • 5 / 5 1
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    Very nice experience in selecting my curtains of the website. Ordering was a breeze and delivery was timely.

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  • 5 / 5 1
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    Shipped quickly. Easy return.

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  • 5 / 5 1
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    Arrived faster than expected.

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  • 5 / 5 1
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    love my shades! They are white but truly blackout/

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  • 5 / 5 1
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    Excellent

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  • 4 / 5 1
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    Easy to make a selection and purchase

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    Great selection for curtains including thermal and blackout. Easy to look through the products and order.

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  • 5 / 5 1
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    Easy site for ordering. Although sound/ light blocking drapes are called “red” you appropriately told me n advance to they are more maroon in color. So, good call pre- notifying a customer. Drapes showed up timely and clean ndition is as advertised

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  • 5 / 5 1
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    Once in stock curtains were promptly shipped.

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  • 4 / 5 1
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    I like the order process. I was notified when product came in. The only issue was that a signature was required for delivery. Which was very inconvenient.

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  • 3 / 5 1
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    Shipping was the downside to ordering, it didn't ship for about a week after ordering and no communication as to why this is. It left me wondering what happened to my order.

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  • 5 / 5 1
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    Excellent customer service. Thanks!

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  • 4 / 5 1
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    The website is good and easy. I didn’t like how the shipment date of arrival kept changing because it required you to sign for it.

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  • 5 / 5 1
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    Ordering was simple. The rep over the phone wa very helpful

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  • 5 / 5 1
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    Great service and great product.

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  • 5 / 5 1
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    Great experience always with the company!

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  • 2 / 5 1
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    the linings arrived badly treated on the silver side in such a way that the light was able to pass through the injured fabric. A real waste of money

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  • 5 / 5 1
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    Easy ordering. Shipping is a little slow but not bad.

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