kohapet.com

Customer reviews for kohapet.com

4.7 / 5 1

Calculated from 436 reviews obtained over the last 12 months

3144 reviews since 08/01/2018

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Information kohapet.com

  • Company

  • Description

    Our Grain Free Pet Food contains novel proteins like Kangaroo, Venison and Guineafowl for cats and dogs with digestive issues. Try a sample.

  • Address

    3333 s congress ave #304 33445 Delray Beach

  • Website

    https://kohapet.com/

  • Category

    Animals

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Customer reviews

  • 5 / 5 1
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    Had to switch our dog's diet from chicken to salmon. Kohapet customer service was wonderful about helping us make the change. And thrilled to report that our Goldendoodle loves the salmon (which we use as a topper to his kibble). Excellent service and products!

    Review of , following an experience of by

  • 3 / 5 1
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    I purchased the sampler pack. Unfortunately, my cat did not like it.šŸ˜¬

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  • 5 / 5 1
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    Smooth and easy. They reminded me of the upcoming shipment and they delivered on time.

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  • 5 / 5 1
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    The website was easy to use, the shipment arrived quickly and MY CAT LOVES THE FOOD!

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  • 5 / 5 1
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    Great service. Love the auto ship option.

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  • 5 / 5 1
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    Quick order processing, quick shipping, good ingredients, and the cats like the food.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great products and company.

    Review of , following an experience of by

  • 5 / 5 1
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    I'm very pleased with this company. Their service was great, the communication was great and shipment was quick. I would definitely recommend this company to anyone.

    Review of , following an experience of by

  • 5 / 5 1
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    My daughter told me about Koha Pure Shreds. I purchased for my older dogs, 12 and 9. First time ordering was easy, I set up automatic shipping and just received the second shipment.

    Review of , following an experience of by

  • 5 / 5 1
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    My dogs LOVE this food.

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  • 5 / 5 1
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    great company to deal with

    Review of , following an experience of by

  • 5 / 5 1
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    Very good site, ordering was easy. Food arrived four days later. It was nicely packaged with bubble wrap on top and bottom of trays and fragile stickers on outside of box. I would recommend

    Review of , following an experience of by

  • 5 / 5 1
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    My kitty Dotman and I love this product. He's been eating your chunky duck but has always loved shreds. So glad you're making it this way! Will probably order again right after sending this review. Thanks!šŸ˜ŠšŸ™

    Review of , following an experience of by

  • 5 / 5 1
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    I reached out to customer service and spoke with Stephanie about an order I had placed 6 days prior that was not showing shipped yet. I have a cat with IBD and the limited ingredient rabbit is the only food she tolerates. I was getting nervous because I was down to 6 cans. She explained that there was a glitch in the system and she would process my order with expedited shipping. I am grateful for honesty and professionalism.

    Review of , following an experience of by

  • 5 / 5 1
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    Adopted a rescue dog šŸ•, a well-trained beauty, she loves the Koha Duck šŸ¦†. Her energy level means she needs high quality food like this. Thank you

    Review of , following an experience of by

  • 5 / 5 1
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    Great product

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  • 5 / 5 1
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    Website is easy to navigate, great company, fast shipping

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  • 5 / 5 1
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    Excellent Service. I would highly recommend.

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  • 5 / 5 1
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    My very picky dog loves this food!

    Review of , following an experience of by

  • 1 / 5 1
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    I have 6 cats. None of them ate the food - the best I could get was some interest in th ebroth. I am so disappointed.

    Review of , following an experience of by

    Answer by kohapet.com
    Flag

    Thank you for your purchase from KOHApet.com. I am sorry your pet did not enjoy the KOHA you purchased. We recommend a slow transition when introducing KOHA. Our food is 95% protein without any filler. It tends to be rich and some pets need extra time to adjust. Please visit our website to see our transition chart. We value your petā€™s well-being and would like the opportunity to continue to help your pet thrive. I am available to discuss other formula options that may work for your petā€™s specific needs. I can also offer you a coupon code to be used toward a sample order. Please feel free to contact customer support to discuss your cats preferences in more detail. customerservice@KohaPet.com

  • 5 / 5 1
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    So far my experience with your company has been great! And my picky fur babies really love the food!! And itā€™s really helped my boy Pandaā€™s IBD to reduce his symptoms quite a lot! Thank you for such a great quality cat food!!!

    Review of , following an experience of by

  • 5 / 5 1
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    I'm so happy I found Koha. Shopping was easy and the product is great.

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  • 4 / 5 1
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    Food my cat loves, delivered quickly ! Whatā€™s not to love?

    Review of , following an experience of by

  • 5 / 5 1
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    Package was well protected internally from shipping damage. Product is expensive so not getting a box full of dented cans which can lead to possible food decay is very much appreciated.

    Review of , following an experience of by

  • 4 / 5 1
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    We love Koha and wish they had more limited ingredient packets... I remember they used to carry one that said "I'm single, let's meat!" on the front and those were the best for our cat with some severe food intolerance/food issues. That cat, unfortunately, passed away (not due to her food but due to a number of other issues) and we still buy KOHA packets for our other cat and will be feeding it to our kitten once she's older! Wish Koha was sold where I am located but happy that I can still order it online! Good food quality, good ingredients and my cats love it!

    Review of , following an experience of by

  • 5 / 5 1
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    The highest quality product on the market! This is the only brand of cat food that two of my 5 cats can eat without having an allergic reaction or intestinal problems. That says a lot since I have tried them ALL. I have an 18 year old that I found this brand to be the only one that she doesn't have intestinal issues and is now at a healthy weight.

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  • 5 / 5 1
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    Easy to navigate. Easy to order. Everything you want to know about the products and the company is right there. No searching.

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  • 5 / 5 1
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    I love all the natural ingredients.

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  • 5 / 5 1
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    Great products

    Review of , following an experience of by

  • 5 / 5 1
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    My cat Macaroni and I are very pleased with Koha canned food. Rhoni is a very picky and spoiled girl. Her taste buds change constantly. Koha has had me donate food she didnā€™t like and then sent me replacement food at no cost. The quality of foo is the best in my opinion. Rhoni has maintained a healthy weight without my having to limite her. Koha is the best!!

    Review of , following an experience of by

  • 5 / 5 1
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    The ordering of the "sample" shred pack was fine. 6 cans is a big sample, but ok. The shipping was crazy expensive. Always happy to find a sample for picky eater.

    Review of , following an experience of by

  • 5 / 5 1
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    I buy koha primarily because of my cats food allergies. Quality products delivered quickly.

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  • 4 / 5 1
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    food looks like its all natural ingredients

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  • 5 / 5 1
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    I have ordered directly from the company as well as through Amazon. Again in full transparency, I have had some disappointing services regarding Amazon, and not the company itself. Most recently I received an order that was shipped from private seller. The package came highly damaged. Multiple cans were busted. Again, this is not the fault of the company. Amazon did rectify the issue by promptly providing a refund. Overall, I will continue to order KOHA cat food.

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  • 5 / 5 1
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    I received my order within just a couple of days, which exceeded my expectations.

    Review of , following an experience of by

  • 2 / 5 1
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    Customer service is not friendly nor nice. The pate food was pretty good. Overpriced in my opinion.

    Review of , following an experience of by

    Answer by kohapet.com
    Flag

    We are sorry to hear you are disappointed with our business practices. Our goal is to help keep your pet healthy and happy. We are glad to know your cat enjoyed the pate. To our understanding, he did not care for the stew. Our customer service team offers a variety of solutions to help with returns and we apologize that our return options did not align with your expectations. KOHA understands that pet care expenses can add up, but we genuinely believe that investing in premium pet food is an investment in your pet's long-term health and happiness. Our pricing represents the highest quality ingredients and manufacturing practices that provide the best nutrition for your beloved pets. We are here to help, please feel free to contact us to discuss further.

  • 5 / 5 1
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    Reputable company with excellent customer service, quick response on orders.

    Review of , following an experience of by

  • 4 / 5 1
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    I recommend cat food from Koha.pet because of the quality and good tolerance by my sensitive stomach cat. The website needs improvement and the customer service should work 24/7 as other pet food companies.Also could be more variety for different flavors in cat food.

    Review of , following an experience of by

  • 5 / 5 1
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    Thereā€™s only one kind of the small cans of the shreds. I hope you donā€™t stop making these

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  • 5 / 5 1
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    The KOHA website is easy to use and provides lots of great information. I was able to seamlessly place my order after reviewing the different options available.

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  • 5 / 5 1
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    My picky eater loves it.

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  • 5 / 5 1
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    Arrived quickly without excessive packaging.

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  • 4 / 5 1
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    The service foe the website and delivery was good. I did not have any issues with it.

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  • 5 / 5 1
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    My senior cat is doing really well on the duck and chicken shreds. He was a picky eater and the small cans are perfect for 2x per day feedings.

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  • 5 / 5 1
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    Very quick shipping, and my cat is doing much better on this food.

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  • 3 / 5 1
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    Your use of the US Postal Service needs reviewed. Pathetic, from shipping time, vague tracking info, inconsistent updates of order status. I continue to be puzzled why you utilize USPS. Kohapet does package their shipments well.

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  • 5 / 5 1
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    Excellent product. Changing delivery is easy and timely.

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  • 5 / 5 1
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    Easy to navigate

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  • 4 / 5 1
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    The company and customer service seem very good. I believe they are trying hard to bring healthy foods for our beloved pets.

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  • 5 / 5 1
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    My orders have come within 4 days, which is great!

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  • 5 / 5 1
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    My order arrived on time and in tact. Very satisfied.

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  • 5 / 5 1
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    These are very delicate and I was very happy that they were shipped with plenty of packing and even a Fragile sticker on the shipping box.

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  • 5 / 5 1
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    My cats love this food.

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  • 5 / 5 1
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    Koha always ships my orders really quickly, and I am a very satisfied customer!

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  • 5 / 5 1
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    Our kitty loves this food, and itā€™s helping him lose weight. That was our goal.

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  • 5 / 5 1
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    My dogs love this food. They are very picky eaters so it's a win win situation for all of us. I will continue to order.

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  • 5 / 5 1
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    Really excellent food. My dogs love it. Found Koha back in 2019 and so glad I did!

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  • 5 / 5 1
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    Amazing product at a very fair price.

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  • 5 / 5 1
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    Very fast delivery service that I and my cat really appreciated!

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  • 5 / 5 1
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    I have an IBD Kitty he is around 11 years old starting having issues with IBD around a year stopped eating. Had diarrhea and would vomit sometimes. Since starting this food within 1 day I could notice his bowels were loving this food so much better. and not perfect but way better than he was for sure. Has taken all kinds of meds which gave hime projectile vomiting and diarrhea that was an epic fail. We have chosen to go all natural and Koha really helped with that. Because before this the vet had him only on Kibble food most of his life no wonder he has gastrointestinal issues duh cat's are obligated carnivores they are not meant to break down that garbage. They do their best with a novel protein something they have never had before. Hope this helps someone try this out because my baby loves this food.

    Review of , following an experience of by

  • 5 / 5 1
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    The food is fantastic and so much better for my dog than anything the vet prescribed. Very quick shipping and easy shopping. Thank you!

    Review of , following an experience of by

  • 1 / 5 1
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    Our latest order, which comes every 2 weeks, came ver a week late with zero explanation even after I contacted the company.

    Review of , following an experience of by

    Answer by kohapet.com
    Flag

    Hi Stuart, I am sorry your KOHA package was delayed with the USPS system. Our customer support team does not have any control over the package once it leaves our warehouse. We do our best to give you the most updated information available through the tracking information. Please know your order shipped the day after it was placed. Unfortunately, due to bad weather across the country, shipping carriers are experiencing congestion which may result in delays between scans and delayed delivery. We are glad to know the food was delivered, we apologize for the delay.

  • 5 / 5 1
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    THE VERY BEST.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent quality food that my CKD cat loves. Also, I like how a sample pack is available for purchase. Being able to sample the flavors before you buy is great

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  • 5 / 5 1
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    On time

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  • 5 / 5 1
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    Excellent customer service. My orders are always shipped in a timely manner.

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  • 5 / 5 1
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    Excellent service, ordered, good response and communication and quick delivery.

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  • 5 / 5 1
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    Online ordering is simple and delivery is fast. Best food for all animals, and the choice of meats is great for picky eaters. Eliminates all tummy problems; so easily digestible

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  • 5 / 5 1
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    The order process is very easy. Delivery is very timely. The packaging is extreme! And my dog loves the product and it seems to be good for his digestion

    Review of , following an experience of by

  • 2 / 5 1
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    My cats loved the gravy and cuts-like texture of the rabbit au jus that Iā€™d bought as individual cans from my local pet store so I ordered a case. Unfortunately, I found the texture thickly pureed with minimal gravy and my cats walked away from it. When I emailed customer service, they simply said ā€œtexture variesā€. I took that as a general ā€œit is what it isā€ reply so I dropped the subject. However, other pet food companies know how picky cats can be regarding textures and offer a variety to suit that. Needless to say it was an expensive lesson. I just wonā€™t order again. I gave two stars because I do value the ingredients and nutrition; just not a fan of their customer service or changing texture.

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  • 3 / 5 1
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    I received part of my order quickly, but one part of the order says "fulfilled" a full week later

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  • 5 / 5 1
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    Good food my picky Frenchie enjoys his meals now and doesnā€™t have to worry about tummy aches plus super fast shipping always arrives a few days after ordering.

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  • 5 / 5 1
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    Found a food that my sensitive kitties love and crave! My kitten is allergic to everything and this has been a god send! He had lost a lot of his fur from itching and overgrooming and now it has grown back! We switched all the kitties over to Koha and they all LOVE it! Even my very picky and sassy tortie cat! Thank you Koha for making great pet food!!! Great subscription service and super FAST delivery too!!!

    Review of , following an experience of by

  • 4 / 5 1
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    Easy to order, the packaging was incredible. Iā€™ve had fragile items not paced as well. My cats are such picky eaters but they are at least sampling the stews.

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  • 5 / 5 1
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    We hedged our bets and also bought a case from Amazon because we were one can shy of being out and didnā€™t know how long Koha would take to get us the food. Amazon was same day. Koha got us the food the next day! We didnā€™t need to do Amazon. So now we are Koha rich.

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  • 5 / 5 1
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    Great

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  • 4 / 5 1
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    Very fast shipping!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    He loves. them. They arrived intact, and in a reasonable amount of time.

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  • 5 / 5 1
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    Always in stock and quick delivery

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  • 5 / 5 1
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    as long as my cat is happy I am happy. He seems happy when I break open the can of Rabbit. I'll see how he feels about the others

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  • 5 / 5 1
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    Excellent food for my very allergic bulldog. Arrives quickly after ordering and never any issues.

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  • 4 / 5 1
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    I wished you offered the other shreds in the small cans

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  • 5 / 5 1
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    Deliver what they promise

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  • 5 / 5 1
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    Shipping arrived the same day as it was estimated. Appreciate the email updates!

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  • 5 / 5 1
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    Good customer service and quick shipping!

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  • 5 / 5 1
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    Great company, fast shipping

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  • 5 / 5 1
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    Easy to order and shipped fast. Very satisfied.

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  • 5 / 5 1
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    Rey loves your food!

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  • 4 / 5 1
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    Order arrived in a damaged box and had a few dented cans. They could have packed it a little better - more padding or filler. First time this has happened.

    Review of , following an experience of by

  • 5 / 5 1
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    My first experience with Koha was very positive. Excellent website that answered all my questions about their limited ingredient dog food. Purchasing online from Koha was easy, and my canned food arrived within a few days and in perfect condition. Appreciated the email discount code. Shipping cost was steep at $10, and I was not able to reach Koha's $69 threshold for free shipping, which is quite higher than most pet food retailers. In fact, I almost purchased this Koha wet food on Amazon Prime to get free shipping, but I'm always leery of purchasing pet food on Amazon for quality purposes. Overall, it was a great first experience with the Koha company.

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  • 5 / 5 1
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    arrived timely and in good condition

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  • 5 / 5 1
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    Good. I had a problem at first with creating an account and emailed customer service and they fixed it right away without me having to follow up.

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  • 5 / 5 1
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    My dog and cat love it

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  • 5 / 5 1
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    Easy ordering, high quality food, works very well for my cat's allergies. Shipping could be better (I've ordered twice, and with just one piece of tape, the box arrived open both times).

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  • 5 / 5 1
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    Ordering is easy and they ship very fast!

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  • 5 / 5 1
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    This website is very easy to order from with prompt delivery and I deeply appreciate the ability to order my catā€™s food on auto delivery.

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  • 5 / 5 1
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    The site was easy to find what we wanted on. The items shipped very quickly and were wrapped well. Very pleased.

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  • 5 / 5 1
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    Great products. Fast shipping

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  • 5 / 5 1
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    Always appreciate how quickly I receive my order!

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  • 4 / 5 1
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    Koha LID Duck and Turkey are the only foods my cat (dx severe IBD) seems able to tolerate. He doesn't love it, but he does like it enough to eat it every day. Koha orders always arrive quickly, I've never had a problem with delivery. My biggest criticism is pricing. I am disabled and live on SSI so this food is expensive for me. That said, I am willing to sacrifice other purchases to keep my cat from being in pain all the time. So grumblingly, I accept the price of the food. What I dislike is that the free shipping seems strategically just out of reach. 1 case of the LID catfood comes to $63. Free shipping is for orders $65+. Tax, brings me over the limit but Koha doesn't count tax. So I either have to pay shipping, or have to double up on his good some months which is extremely difficult to do on a fixed income. Emailing customer service was not helpful. I understand they are a small business but I'm already paying more for their food, which should take that into account. I really feel like free shipping shouldn't be held right out of reach. Frustrating that they don't sell via chewy who has better limits for free shipping. Overall- I do recommend this food for kitties with IBD or other food/ digestion issues, I just wish they were more consumer friendly.

    Review of , following an experience of by

  • 5 / 5 1
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    We have been using Koha pet for at least eight years now when we figured out my 13yr pug had food sensitivities and we began with Koha Kangaroo limited ingredients....three years or so ago we had to switch to duck due to the Australian fires...the quality of the food is still quite good! .The company is consistent and Stephanie's service is commendable in keeping things efficient and always helpful! We hope to continue to be a customer into far future!

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  • 5 / 5 1
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    Customer service is amazing. Stefanie responded within the hour, even right after the holiday and had my delivery issue remedied right away so my cat wouldnā€™t run out of food. Extremely happy with the customer service and the high quality of food.

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  • 5 / 5 1
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    Two dogs with one Type I Diabetic. They clean their bowls always.

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  • 5 / 5 1
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    Easy and fast

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  • 5 / 5 1
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    Simple process. Received order in timely fashion. Dogs love it.

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  • 5 / 5 1
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    I had to change the delivery date on my repeat order and order was delivered promptly on the new date

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  • 5 / 5 1
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    Took a bit to get here but it was over Christmas time. Wanted to try duck as my Devon Rex cats react to fish and chicken so that doesn't leave much choice. One cat devoured it the other stuck up his nose the first day. Second morning I sprinkled Freeze dried duck liver crumbs over the top and voile both cats devoured the food. They absolutely won't eat pate but this is chunky type stew which they prefer. Win win. No more scratching their necks.

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  • 5 / 5 1
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    Koha makes ordering easy with Shopify and has reasonable prices on or with 3rd party retailers. Free shipping should be standard but other than that the prices are competitive and Iā€™d prefer the money to go straight to the source.

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  • 5 / 5 1
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    My daughter feeds shreds that her dog. It was easy to find the product I wanted and order.

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  • 5 / 5 1
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    I like everything about Koha food for pets. The website navigation is easy. Delivery is fast. And the product quality is excellent.

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  • 5 / 5 1
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    Great, smooth and arrived in a timely manner. Much better from the last shipment!! Thanks koha

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    my cat loves the rabbit!

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  • 5 / 5 1
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    My cat was diagnosed with mega colon and had a lot of mucus on his stool. I tried other higher quality wet foods but he was only pooping every 3 to 4 days and it was covered in mucus. I found koha rabbit wet cat food and gave it a try. He immediately began pooping every one to two days and after a couple months the mucus is nearly gone. He now has so much energy and has gotten very playful. He loves his new food and I donā€™t know what we would do without it. Koha please do not change the recipe or sell your company to a big name competitor that will change ingredients leaving us no good food option for Milo. Thank you for your fast delivery also!

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  • 5 / 5 1
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    Love Koha Pets dog treats. I give these to my dog as a reward. She begs for them

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Good man

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    My puppy loves the food!!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I have 4 Senior cats 18 years old who were on Renal diets but were still losing weight. Our veterinarian recommended going back to some non prescription food to stimulate their appetites. We ordered sampler packs and all 4 cats loved all varieties. I now have Koha subscriptions and my cats have gained weight and looking good. Their Bloodwork results are also great considering their ages. I'm so grateful to have found Koha food. It's fabulous.

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  • 5 / 5 1
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    Awesome customer service, I highly recommend.

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  • 3 / 5 1
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    I receive my order broken and open some cans

    Review of , following an experience of by

    Answer by kohapet.com
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    I apologize for the issue regarding the dented cans you received. Our team strives to minimize any dents during the shipping process. However, there are instances where you may receive cans with minor dents. Please note that as long as the can's seal is intact and there are no significant damages, the food inside remains safe and there is no need for a replacement At KOHA, our ultimate goal is to ensure your complete satisfaction every time you choose our food, per our email conversation a refund has been issued for the damaged can of food.

  • 5 / 5 1
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    Great

    Review of , following an experience of by

  • 5 / 5 1
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    Very good,great service. I would recommend!

    Review of , following an experience of by

  • 5 / 5 1
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    Great service and quality

    Review of , following an experience of by

  • 5 / 5 1
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    excellent food ... fast delivery most of the time

    Review of , following an experience of by

  • 5 / 5 1
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    After years of searching for both a cat food that my cat liked and wouldn't make him sick, I found Koha pet's limited ingredient diets with novel proteins to check both boxes. My cat has inflammatory bowel disease and mega colon. Some foods worked for a while, but the prescription diets always run out of stock and then we were stuck with nothing and a sick cat.Koha has been an absolute blessing and they are a joy to work with, courteous, prompt, and amazing customer service. Please don't change, we are lucky to have you!!!

    Review of , following an experience of by

  • 5 / 5 1
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    Really like the ingredient list and various textures available. Website is neat and informative for decision making. Customer service was prompt and helpful and shipping was fast.

    Review of , following an experience of by

  • 5 / 5 1
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    I am extremely happy with the service from Kohopet. the product is top rate and it has been easy to shop online. it arrives promptly.

    Review of , following an experience of by

  • 5 / 5 1
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    Ordering is fast and easy. My order comes packaged well and my cat loves the boxes - lol! Customer service is great!

    Review of , following an experience of by

  • 4 / 5 1
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    The Koha website was easy to navigate. I will probably buy it from Amazon going forward. The Amazon description gives options of 4.5 pound (pack of 1) or 8.25 pound (pack of 1). These are CANS of food! They should be listed as such - ounces per can and number of cans in case.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    My dogs love the canned food. They have special diets and Kohaā€™s limited ingredient foods are perfect

    Review of , following an experience of by

  • 5 / 5 1
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    Fast shipping and quality product.

    Review of , following an experience of by

  • 5 / 5 1
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    Their single protein rabbit food was the only thing that didnā€™t upset my cat that was on a prescription diet. After a year of being on the rabbit, she can even eat the poke bowls without having diarrhea. So so pleased and their food is always yummy according to my cat!

    Review of , following an experience of by

  • 4 / 5 1
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    I love that shipping is very fast when I order from this company. The food is a little pricey compared to similar foods.

    Review of , following an experience of by

  • 5 / 5 1
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    Great product.

    Review of , following an experience of by

  • 5 / 5 1
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    I very much like this company, unfortunately my cats are beyond picky. I have found one of their products that they both agree upon, Poke Bowls but after a few days of it, they walk away from their bowls. Iā€™ve tried changing flavors and texture but they are so finicky. I now feed them 2-3 times a day to make it interesting but theyā€™re cats! So itā€™s every other day now and they seem to enjoy that, the Opposite Day day is a grain free pate from another brand. If nothing else, their coat and health are great, At 6 yo, still playing like kittens. I couldnā€™t ask for anything more.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great service, highly recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    My dog loved the food and had no stomach upset at all. I am very pleased with the results and so is my dog. In fact, he wants to eat before it's time. I look forward to trying other flavors and combinations. I especially like the fact I don't need to buy a whole case in order to try them. Love the products.

    Review of , following an experience of by

  • 5 / 5 1
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    Order is always correct and shipped quickly.

    Review of , following an experience of by

  • 5 / 5 1
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    Food good. But my present order is sitting in a UPS truck somewhere. Have to find other food in the meantime

    Review of , following an experience of by

  • 5 / 5 1
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    My picky cat loves KOHA food! I feel great feeding them a food with high quality, minimal ingredients. The shipping is extremely fast and easy, and I couldn't be happier with the product!

    Review of , following an experience of by

  • 5 / 5 1
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    Nice ingredients. My dogs love it

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent siteā€¦easy to navigateā€¦products are explained clearly.

    Review of , following an experience of by

  • 5 / 5 1
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    I really like koha. The service is great and my order arrived without any dented cans. Thank you, koha, for that

    Review of , following an experience of by

  • 5 / 5 1
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    My boys love the Limited Ingredient Rabbit cat food. High quality ingredients with fast delivery.

    Review of , following an experience of by

  • 5 / 5 1
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    The navigation on your site, the ordering experience, the delivery, and the quality of the cat food were all excellent.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    My order arrived on time even though the holidays are just around the corner. Thank you!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    A wonderful experience, easy website, user friendly. Great products too! Quick ship and reasonable prices.

    Review of , following an experience of by

  • 5 / 5 1
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    Love the food, quality, and ingredients. What I don't like is they charge more for shipping than other pet stores and it takes twice as long to arrive. My order takes 7 days to arrive on my subscription delivery. I get other stores within 2 days ordering and they use FedEx or UPS. That is the only negative. The quality and ingredients of the food is most important. I just wish they offered better shipping timeline. USPS sadly sucks if you live rural.

    Review of , following an experience of by

  • 5 / 5 1
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    My Boxer crushes this food!

    Review of , following an experience of by

  • 5 / 5 1
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    As usual, my order came quickly and was packed nicely. I did have one extremely dented can, though. I don't think it's open, but I'm hesitant to use it. This is the first time I've ever had a dented can.

    Review of , following an experience of by

  • 5 / 5 1
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    My very finicky kitty really loves these, she always wants more. They even smell good.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easy process to order and ships quick!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    the site is well designed and easy to use. customer service is excellent and the product is top notch

    Review of , following an experience of by

  • 4 / 5 1
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    The product is high quality and deliver was timely, but my kitties are still getting used to the food. They love the gravy but then end up leaving most of the foot itself in the bowl. I will keep trying, thought, because of the high quality of the food.

    Review of , following an experience of by

  • 5 / 5 1
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    Good food for my IBS kitty.

    Review of , following an experience of by

  • 5 / 5 1
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    My dogs love this food.

    Review of , following an experience of by

  • 3 / 5 1
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    I received a text saying there was a 20% off on specific cans of dog food. Whenever I tried to apply the code, it would not apply. Next I clicked the Contact Us button and wrote a brief message about the problem. No one responded. Two days later I got another advertising text. I went ahead and ordered bc we are running low and this is the only source I know that provides simply canned meat for my dog.

    Review of , following an experience of by *

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    Answer by kohapet.com
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    We apologize for any confusion. I will have my tech team look into any issue that may have occurred with the "Contact Us" tab. In the future please know we can also be reached at customerservice@KohaPet.com or 800-478-7713 X116, M-F 9-5 EST. The coupon code you were trying to use was a special promotion for cases of 5.5oz cans of a specific recipe. The product you ordered was not part of the promotion. We appreciate you supporting our brand; customer support has emailed you a 10% coupon code to be used toward your next purchase.

  • 4 / 5 1
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    I like supporting this small business and I like the limited ingredient products they offer. I wish the product was a little more appealing to my cats but we're going to keep trying as they can be quite picky.

    Review of , following an experience of by

  • 4 / 5 1
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    high quality pet food. Expensive. I try to take advantage of sales.

    Review of , following an experience of by

  • 5 / 5 1
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    My dogs actually eat now instead of me hand feeding. So loving the freedom. Iā€™m a #1 fan for sure.

    Review of , following an experience of by

  • 2 / 5 1
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    Very rude customer service

    Review of , following an experience of by

    Answer by kohapet.com
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    Hi Paula, We are sorry to hear you are disappointed with our customer service protocol regarding carrier transit delays. Currently shipping carriers are experiencing congestion which may result in delays between scans. As discussed we ask that you please allow 1-3 extra days for your package to be delivered. Please know our customer support team continued to follow up with the carrier until we received confirmation that your package was delivered. We are glad your pup received his KOHA treats! Again, we apologize for the delay and any inconvenience this may have caused.

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