Customer reviews
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Good deals online with more variety than going locally for me.
Review of , following an experience of by MOZELLE R. *
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Like always, a perfect online experience and customer service. My favorite online store to buy cloths :)
Review of , following an experience of by DARION B. *
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Not single thing fit, it all went back in the box and is sitting in my closet.. all the sleeves on the shirts are 3 inches to long
Review of , following an experience of by JANA H. *
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Comfy
Review of , following an experience of by ALIZA D. *
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The design of these T-shirts were perfect for my frame. The sleeves, the fit and the length were just right.
Review of , following an experience of by AMERICO E. *
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Very unhappy. Delivered with holes in it.
Review of , following an experience of by DOYLE S. *
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Shipping was fine, website was fine
Review of , following an experience of by KAILEE S. *
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Everything fine, Color, size Fast delivery
Review of , following an experience of by COLTEN S. *
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I receivied replacement jeans correctly in this order after getting damaged jeans in order # JJ-00116542. I did mentioned it to the customer service that the jeans was suppose to be a gift and when i received damaged jeans, I cant use that as a gift and had to purchase another gift as the replacement would take time. The replacement jeans was no more needed as I received it 2 weeks after my original order. I asked to refund for that jeans as there is no sense of keeping something now when i dont had it when it was needed. As per your customer care team member Sam.S said they cant refund it as per the policy of final sale. But your company did not fulfill the policy by not delivering on time the 1st order as what i received in that order was damaged jeans which should not have happened. So really not happy with the way customer care team deals with any complain.Even not sure anything good will change after this. But just because you want me to review, Im saying this.
Review of , following an experience of by ESMERALDA H. *
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Online ordering was easy, very good prices available through online store, though not all size options available
Review of , following an experience of by CLEMENTINE S. *
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Great Quality and Pricing.
Review of , following an experience of by GERALDINE V. *
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All T-shirts were faded in one wash-would never do shopping from Jackn Jones
Review of , following an experience of by SAMMY R. *
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Returning customer that becomes permanent. Best value for money spent. The quality is always meeting the expectations.
Review of , following an experience of by TYRIQUE J. *
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Great clothes, great company
Review of , following an experience of by ALVINA S. *
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Great look, washes well, and I love that they went on sale! I bought a few pairs for my son. Classy look!! Well Done!
Review of , following an experience of by MAYBELLE B. *
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Had great service , but can never really fine the jeans I’m looking for .
Review of , following an experience of by MICHELE H. *
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Good value for nice style and selection
Review of , following an experience of by DELMER G. *
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Never received the order. ok, it's delivery's fault. But when I wrote to support at J&J and explained the situation, I said I wish to receive my order. Reslut : Got refund ?? In the end, i dodn't loose anything, but I wish I got the order instead ...
Review of , following an experience of by AIDA C. *
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Great quality and very fast shipping.
Review of , following an experience of by NOAH B. *
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I've purchased from this site many times and have not been disappointed. Look for deals.
Review of , following an experience of by RASHAD R. *
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Never received items or refund for products
Review of , following an experience of by MARLEY K. *
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Beau motif, très confortable et la grandeur tel que désiré
Review of , following an experience of by NICKLAUS B. *
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Your new courtier is awful. Would never use them and I te on end you use your old courtier delivery. We had such a bad experience.
Review of , following an experience of by ALLY S. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Fai, Can you provide more information about your delivery experience and what went wrong? Your comments can help prevent this from happening to another customer.
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Love the quality of the shirts
Review of , following an experience of by DULCE G. *
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The pictures are very accurate and helpful
Review of , following an experience of by GILDA R. *
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I was given a regular fit shirt instead of a long and then when I tried to return it I was unable to return it because I ordered it 30 days prior
Review of , following an experience of by ASHLEIGH S. *
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Goood
Review of , following an experience of by WINONA W. *
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Sizing on few items weren’t correct. Although labels say one size it didn’t match up right. The return/exchange policy could be better by enabling online purchases to be returned or exchanged in stores
Review of , following an experience of by BRENDAN K. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Sai, We are definitely looking into making it possible to return items bought online to a store near you in the near future. In the meanime, mail-in returns are free and easy. Just start here: https://www.jack-jones.ca/returns
Answer by Brendan KFlagHi unfortunately some of the items were listed as final sale and as the sizes weren’t accurate I couldn’t wear them. I wasn’t given the opportunity to exchange or return them due to the final sale notice. I’ve made a few orders over the past few months and have seen this happen a few times. In the end I’ve given those items away so that at least someone could make use of them.
Answer by Brendan KFlagHi unfortunately some of the items were listed as final sale and as the sizes weren’t accurate I couldn’t wear them. I wasn’t given the opportunity to exchange or return them due to the final sale notice. I’ve made a few orders over the past few months and have seen this happen a few times. In the end I’ve given those items away so that at least someone could make use of them.
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Quality is not expected
Review of , following an experience of by JAEDEN A. *
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Quality products, Fit size matches the listed specifications, On-time delivery
Review of , following an experience of by LIANA S. *
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I usually love the stuff from J&J. This order is just not what it usually is. Every single t-shirt have shrinked like crazy. Very dissatisfied, I used to order at J&J very often and now I’m looking for a new t-shirt brand that would shrink like this!
Review of , following an experience of by LINNIE K. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi, We sincerely apologize for your experience. We will send your comments to the product team.
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Super short and no room for stretch
Review of , following an experience of by JOLIE F. *
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They sent me the wrong items after waiting for 2 weeks and they were sold out ! then I had to go and print the returning label and make the effort to only return the wrong item in order to get my money back. And I only got half of my money first then I had to send another email to get the rest of my money. Such a hassle! They should’ve return the money right away after I informed them. Not gonna shop here ever again
Review of , following an experience of by CRYSTAL C. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Matin, We sincerely apologize for all the inconvenience. We do not think this is the experience our customers should have with us and we will work to make it better for future customers. Regards,
Answer by Crystal CFlagYou guys can suck a massive bag of dick
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The quality of the shirts was awful and the material was terrible. They all shrunk in the wash
Review of , following an experience of by EMERY T. *
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I ordered a bomber jacket for my husband and it is so true to size. I love shopping at jack and jones. They always have such a wide variety of selection.
Review of , following an experience of by KAREN C. *
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Was okay.
Review of , following an experience of by MABELLE C. *
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Never sent me the order.
Review of , following an experience of by BERT D. *
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Answer by jack-jones.caFlagHi Eric, We apologize for this situation. We honestly have no idea what happened with your order that must have been misplaced somehow at shipping.
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I’m disappointed with the customer service. Customers should be able to return items in store locations as well as online.
Review of , following an experience of by VERDIE C. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Kanav, This is a systems related issue which we hope to resolve in the near future. Thank you for your comment.
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Great Jeans...they are now my new favourites. They showed up in a timely manner and the size was true.
Review of , following an experience of by ETHA K. *
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The quality of the fabric used for the underwear is medium
Review of , following an experience of by MALVINA K. *
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Fast and accurate.
Review of , following an experience of by LUCINDA A. *
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Easy to navigate
Review of , following an experience of by BERRY A. *
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I bought Paul Flake Cargo Jogger Pants a few months ago. The pockets on the pants were sewn in different places. They were extremely not symmetrical. The first order was the worst. I had to get several refunds and replacements to get pairs that were somewhat symmetrical but then again, they aren't perfect either. I only stopped and settled on the ones I got right now because I was fed up with the whole process. This is the kind of shoddy work that makes the company look like a joke. People will think: "Wow, these guys can't even get pockets right on cargo pants, where the whole point of the pants are the cargo pockets." Not impressed at all. The only thing that stopped me from giving you guys 0 stars was the adequate quality of the fabric and fit of the pants, and the fast and free return shipping. This is the second time I experienced a lack of quality control from Jack&Jones. Years ago, I bought a pair of jeans. The stitching on the right side trunk of the pants twisted down diagonally to the front of the pants, not remaining straight in the inside seem of the pants. Again, the only thing that somewhat preserved your company's reputation was the generous exhange policy. But I was not impressed at all. When your pants cost 80 - 100$, there better be some tighter quality control on your products.
Review of , following an experience of by SEAMUS F. *
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Perfect fit. Great quality. Came before expected for a nice surprise. Hard to find the right fit for my height so happy to find.
Review of , following an experience of by AMPARO K. *
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Never received the order. Your carrier lost it. Never got my money back.
Review of , following an experience of by JODY R. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi , I can see that our Customer Service instigated an investigation with Rivo, the carrier. I have asked them to review this case so we can expedite your reimbursement. I apologize for any inconvenience.
Answer by Jody RFlagThank you
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great
Review of , following an experience of by WARREN K. *
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Navigation was good. Delivery was great. The clothing items aren't really the size you expect them to be, especially the hoodies or sweaters.
Review of , following an experience of by FREEMAN R. *
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Shipment was lost by the carrier. I have not received a refund yet.
Review of , following an experience of by SHYANN S. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi, Have you contacted our Customer Service at canadasupport@bestseller.com about this issue? We want to help resolve this. Regards
Answer by Shyann SFlagI did. The carrier admit having lost the shipment but customer service said the refund will take 15 business days….if that doesn’t get lost as well I guess
Answer by Shyann SFlagI did. The carrier admit having lost the shipment but customer service said the refund will take 15 business days….if that doesn’t get lost as well I guess
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Delivery was surprisingly quick. Clothing fit well and true to size.
Review of , following an experience of by CAMILLE O. *
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Good online shopping experience, fast shipping and good product for price.
Review of , following an experience of by FAE F. *
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Product I received wasn’t in accurate size.
Review of , following an experience of by EVAN Z. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi, Did you receive the wrong size or was the size itself not what you expected?
Answer by Evan ZFlagHi ordered small size and got large size for one of the tshirt and polo was just waste of money. I washed it once and it has become small size
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Placed an order and waited about a month. When it didn’t show up I reached out. Discovered the package was lost. Thankfully I was refunded but I think communication could have been much better
Review of , following an experience of by KARL L. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi, We apologize for the inconvenience but we do not get alerts if a package is misplaced by our carriers. This is something we will have to address as we strive to make our systems more efficient. Thank you for your comment.
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Products are amazing quality and the shipping was very fast. I ordered these two shirts as a gift for my boyfriend who had previously purchased this same item in a different colour. He absolutely loves it and wears it almost every day to both school and the gym.
Review of , following an experience of by TERRY P. *
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5 pack is thinner material
Review of , following an experience of by EMMITT K. *
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It was nice product
Review of , following an experience of by CHEYANNE E. *
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Excellent quality, love the style and the price
Review of , following an experience of by GAVIN L. *
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Awful shopping experience
Review of , following an experience of by JOVANI S. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi, Can we get more details about your experience in order to help future customers? Thanks
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Good stuff
Review of , following an experience of by LON P. *
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Bad experience I orders clearance items and they sending wrong size than I m going to return but the says clearance item not returned.
Review of , following an experience of by JENNINGS M. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Keyur, If you did not receive the size you ordered, you can be entitled for a return. Please contact our Customer Service at canadasupport@bestseller.com to get an agent to help you. Regards
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Easy portal to use. Quick order fulfillment. Easy returns.
Review of , following an experience of by NICO S. *
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I like ot
Review of , following an experience of by KHALIL L. *
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Good
Review of , following an experience of by MAYMIE L. *
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Hard to find cotton anymore but always do so at Jack-Jones
Review of , following an experience of by DESTINEY G. *
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Il manquait un bouton et je n'est pas pu les porter. Très déçu de mon achat. On m'a dit que j'allais recevoir un remboursement que je nai pas recu encore
Review of , following an experience of by MARTY G. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagBonjour Kevin, Nos systèmes montrent que tu as reçu un remboursement complet de votre commande le 2 septembre. Si l'argent n'apparait pas encore à ton compte, nous te recommandons d'appeler ta banque pour vérifier la raison du délai. Merci!
Answer by Marty GFlagMerci jai vérifié et jai bien reçu
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Great. Love the NOA shirts. More selection please
Review of , following an experience of by MADGE O. *
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Tout était numéro et rapide.
Review of , following an experience of by AXEL M. *
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The fit was perfect and the material also. It was same as shown in the picture
Review of , following an experience of by JAROD G. *
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Everything was ok except the product itself!
Review of , following an experience of by LIZETH G. *
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Answer by jack-jones.caFlagHi Edward, Can we get more information about what was wrong with the product you ordered? Regards,
Answer by Lizeth GFlagI thought I explained it.......the size was Extra Large and it was uncomfortably too tight to even wear. I am 190 pounds...almost 6 feet tall.....NOT overweight!. I own another Jack and Jones tank top that is also a size 'Extra Large' which fits me very well. I just think that your sizing is very inaccurate.
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Smooth and easy to find products I wanted
Review of , following an experience of by JOHAN L. *
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Clothing quality is too bad. My tshirts were like used clothes. Bad service from Jack and Jones
Review of , following an experience of by CHRISTIAN H. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Alson, We can see your ordered sun faded t-shirts. These go through a process to look used while still being new. We apologize if they did not meet your expectations. You are always entitled to place a return by going to https://www.jack-jones.ca/returns Regards,
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Good fit, nice color
Review of , following an experience of by HILDA R. *
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Easy to use website
Review of , following an experience of by HANNA D. *
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Fast shipping
Review of , following an experience of by JAIME R. *
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fast ship and order exact
Review of , following an experience of by ELWIN F. *
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Waiting for my order for more than 3 months now! Garbage level customer service!! Customer service says we are working on it lol!! Pathetic experience
Review of , following an experience of by LEONIE S. *
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Love your pants! I haven't been able to find any that fit me so well until I found you guys! I will definitely be shopping here again!!
Review of , following an experience of by VIRGIL M. *
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Shipping charges very high, could have been lowered down.
Review of , following an experience of by EDMOND B. *
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great items.
Review of , following an experience of by VIRGINIA H. *
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very good
Review of , following an experience of by SHAYLEE H. *
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Bad customer service
Review of , following an experience of by JERAMIE L. *
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Perfect fit for me, especially with a bigger behind and legs. Good stretch and style. And no low rise.
Review of , following an experience of by ORA S. *
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Horrible experience
Review of , following an experience of by KAROLANN P. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagHi Jaden, Can you share more information about your experience? It will help us make the experience better for others. Regards
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Good
Review of , following an experience of by SUZANNE R. *
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All in all very good experience
Review of , following an experience of by ABIGAIL R. *
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Super fast shipping, great prices and excellent quality items, I love all my (our) stuff!!
Review of , following an experience of by MAUD L. *
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Quick delivery. Site easy to use.
Review of , following an experience of by EPHRAIM J. *
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J’ai reçu la mauvaise commande et on a refusé de m’envoyer les articles commandés, en exigeant que je refasse une nouvelle commande à la place, après avoir retourné les articles reçus. En agissant ainsi je perdais la promotion qui était en cours au moment de mon achat. Aucune flexibilité de votre service après vente. Décevant
Review of , following an experience of by ELIZABETH P. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagBonjour Karine, Si vous avez reçu la mauvaise commande, il faut malheureusement repasser une nouvelle commande pour recommencer. Cependant, notre équipe de service à la clientèle devrait pouvoir vous offrir le même rabais que lors de la commande initiale.
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Good customer service, Lately I order some clothes from them, it arrived to my door but I am wasn’t home, it got stolen, they refunded me,
Review of , following an experience of by CYDNEY R. *
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Everything was perfect from start to finish including the sale.
Review of , following an experience of by QUINTON M. *
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Quick delivery. Consistent quality
Review of , following an experience of by GIANNI D. *
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Commande simple, expédition rapide, service pour retour rapide.
Review of , following an experience of by ELADIO L. *
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Always quick shipping and the quality of clothing is consistent and stylish.
Review of , following an experience of by JOANIE W. *
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Amazing fittings and variety ! A1 customer service.
Review of , following an experience of by MARIANNE C. *
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I like J&Jnice quality clothing and comfortable to wear.
Review of , following an experience of by VICKY P. *
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cheqp clothes. I bought sox, they alreasy have wholes. Fior this price i expected qualiy, and ijnj is definitively nit qyality. Will never buy again
Review of , following an experience of by MICHELLE H. *
*Pseudonymized data at the request of the author
Answer by jack-jones.caFlagWe apologize for the inconvenience. We will pass your comments along to our product team. Regards
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Awesome catalogue. Please give more information about specific sizing of products
Review of , following an experience of by BART Z. *
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Easy to use and orders arrive fast.
Review of , following an experience of by PIERCE F. *
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a little bit complicated navigation suddenly switching from men to women sections. Customer service is average.
Review of , following an experience of by JACKELINE R. *
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Je suis très satisfait
Review of , following an experience of by ARIANE V. *
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Over all I like it
Review of , following an experience of by ULISES Y. *
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Quality clothes always at good prices
Review of , following an experience of by CAMILLE D. *
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Good
Review of , following an experience of by HALLIE H. *
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´Pas compliqué pour les retours
Review of , following an experience of by ANONYMOUS A.
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Excellent
Review of , following an experience of by ANONYMOUS A.
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The products were great! They fit my husband great! My only concern was that I found I wanted a longer description for the product, I could not find how long the shorts were, so unfortunately those didn't work. Returns were easy though!
Review of , following an experience of by ANONYMOUS A.
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Fully satisfied with the clothing.
Review of , following an experience of by BARON R. *
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