Customer reviews
-
Edit Flag
easy to navigate,fast shipping, friendly
Review of , following an experience of by FLO C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very fast shipping and beautiful products with the quality that goes with it. It’ll be an amazing Christmas gift for my mother.
Review of , following an experience of by MARJORIE M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Sorry, I do not write essays.
Review of , following an experience of by EMERY L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Would of been 5 star. You did not list the color of rose I wanted under the Canadian setting but showed it as being in stock on the US setting. Im not sure why it mattered
Review of , following an experience of by GLORIA H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Amazingly quick delivery..product is awesome
Review of , following an experience of by OSWALD W. *
*Pseudonymized data at the request of the author
-
Edit Flag
5 stars product and delivery!
Review of , following an experience of by BRET M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very nice product. Only problem I saw was the Rose did not have any protection inside the box. Bubble wrap would have prevented it banging around inside box.
Review of , following an experience of by LESLIE H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent service, excellent product.
Review of , following an experience of by ONA B. *
*Pseudonymized data at the request of the author
-
Edit Flag
The Eternity Rose site is quite easy to navigate, my questions were responded to by a representative of customer service very promptly and the delivery service was amazing - product was to my front door, 1/2 way around the world in 1/2 the originally forecasted time.
Review of , following an experience of by JAROD W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Shipped and processed order quickly. One issue, I ordered from the Canada site yet my item came from Australia?
Review of , following an experience of by KENYA M. *
*Pseudonymized data at the request of the author
-
Edit Flag
only received one Email and no tracking order to speak of.
Review of , following an experience of by CATHERINE W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Delivered on our 50th Anniversary day.
Review of , following an experience of by HERMANN O. *
*Pseudonymized data at the request of the author
-
Edit Flag
I had an easy time ordering and delivery fasand all done right. Thanks
Review of , following an experience of by PEGGIE H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Site was easy to navigate, delivery service was excellent. Overall very very satisfied.
Review of , following an experience of by STEVE C. *
*Pseudonymized data at the request of the author
-
Edit Flag
beautiful piece - as advertised with quick shipping.
Review of , following an experience of by TED S. *
*Pseudonymized data at the request of the author
-
Edit Flag
I live in Canada and I know that these are made in Australia so I wasn’t expecting it be delivered so fast, I mean within a week of ordering it. So amazing delivery speed. As for the product itself I read the site completely before ordering and was impressed by what I read so as you can imagine my expectations were high and after I inspected it after delivery I was not let down. The detail of the rose is amazingly preserved in silver and very nicely displayed in the pu leather case. Very happy with this product.
Review of , following an experience of by MARJORY K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very happy. Highly recommended.
Review of , following an experience of by LILA S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Was easy to order and the transportation time was efficient and true to their word.
Review of , following an experience of by BRENNON P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very bad services. It took the customer service 7 days to even respond back to 3-4 emails requesting tracking number. Then the parcel was stuck in DHL India customs and requested further information from the company but when i contacted they said they never received any communication from DHL India. I placed the order on 7th, birthday was on 16th, and customer care sends me an email on 19th saying they cannot ship to India, the system should not have allowed this transaction. It took the customer care people 12 days to notice it’s going to India. Absolutely frustrating, irritating and sad. On 19th I’m told they will refund $20 and ship it to Canada to me. This is how much they value someone’s emotions that they talk about on their home page. I requested full refund, no acknowledgment yet. You guys ruined someone’s birthday. Never order anything and will never suggest anyone to order from this page!!
Review of , following an experience of by ZELLA K. *
*Pseudonymized data at the request of the author
-
Edit Flag
The order came quickly, but I’m not happy with the quality of the silver rose and vase set.
Review of , following an experience of by TOY O. *
*Pseudonymized data at the request of the author
-
Edit Flag
I am surprised how fast it was delivered, it took only 3 business days to arrive from Australia to Canada.
Review of , following an experience of by CONNIE K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Received my order in a week even though it was from half way around the world. Website is easy to use. Thanks
Review of , following an experience of by BERNEICE O. *
*Pseudonymized data at the request of the author
-
Edit Flag
They delivered without any problems and we received them on a Saturday to book
Review of , following an experience of by JOANNE C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very nice presentation excellent product and customer service wss excellent very prompt. I was impressed .
Review of , following an experience of by ELISABETH S. *
*Pseudonymized data at the request of the author
-
Edit Flag
The website is very convenient to use. The shipping took one week, which a bit longer than the website says.
Review of , following an experience of by AUSTIN S. *
*Pseudonymized data at the request of the author
-
Edit Flag
The site is fine. Works well enough to find what you want.
Review of , following an experience of by ALVERA L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Wow. This is awesome.
Review of , following an experience of by ERLING M. *
*Pseudonymized data at the request of the author
-
Edit Flag
superb in all areas
Review of , following an experience of by CLEMMIE K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Awesome gift idea. Shipping was faster than I thought. Came in a beautiful box. Would definitely recommend and would buy again
Review of , following an experience of by TRISTIAN K. *
*Pseudonymized data at the request of the author
-
Edit Flag
good
Review of , following an experience of by RHIANNA U. *
*Pseudonymized data at the request of the author
-
Edit Flag
Packed perfectly, very beautiful, and just as advertised.
Review of , following an experience of by ERNA O. *
*Pseudonymized data at the request of the author
-
Edit Flag
Quality merchandize - quick delivery
Review of , following an experience of by MATTIE R. *
*Pseudonymized data at the request of the author
-
Edit Flag
The entire customer experience was excellent from the ease of ordering online to the delivery notifications.
Review of , following an experience of by SHELDON B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Received it in 3 days. Amazing. 50th wedding
Review of , following an experience of by LEONOR L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very easy to use
Review of , following an experience of by CLEMENTINA T. *
*Pseudonymized data at the request of the author
-
Edit Flag
I like the rose I received but it cannot fit the the vase that came with it. I tried to ask for a replacement but I need to pay for the shipping myself. If i wanted to have a exchange or refund, I would totally pay for it but this is their QA system having a problem, I don't really want to pay for that. So I used the shipping money to fix the vase myself
Review of , following an experience of by BRANDY K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Rose was cracked in half and was in two pieces when my wife opened the box
Review of , following an experience of by KIAN A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great site for that extra special unique gift for that special person in your life.
Review of , following an experience of by HEATHER B. *
*Pseudonymized data at the request of the author
-
Edit Flag
5 stars
Review of , following an experience of by RAFAEL H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fabolous
Review of , following an experience of by HOBART B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent service and very good quality of product.
Review of , following an experience of by NICKOLAS P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Perhaps a little too much information "in your face" and unavoidable. I would feature the product and make the "story" available to the buyer, not force it upon him/her.
Review of , following an experience of by JOLIE M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent, exactly as expected
Review of , following an experience of by AUDREY E. *
*Pseudonymized data at the request of the author
-
Edit Flag
excellent web site, you see exactly what you want, the service was great, I would recommend The Eternity Rose to all my friends and relatives. You have a great selection of products, for all ages.
Review of , following an experience of by REECE R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent the contact support is very quick and knowledgeable I would definitely recommend this
Review of , following an experience of by TAD P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very impressed with speedy delivery and glamorous product. Definitely worth every penny and certainly worth the wait. Would highly recommend as a perfect gift that will impress any recipient.
Review of , following an experience of by ANGELITA C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Amazing.
Review of , following an experience of by KALI M. *
*Pseudonymized data at the request of the author
-
Edit Flag
I love it
Review of , following an experience of by FERN M. *
*Pseudonymized data at the request of the author
-
Edit Flag
I ordered the gold dipped rose for my wife on our anniversary. It arrived very well packaged. Once unwrapped the rouse was in a wonderful leather case. The Rose it self is exquisite, and looked ever better in person than in the pictures. Shipping was great, and the package arrived on time as promised. I highly recommend The Eternity Rose for a unique gift for loved ones.
Review of , following an experience of by WILFRID P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Delivered on time, product well wrapped.
Review of , following an experience of by KEITH N. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very poor at the shipping end. The product looked nice but we never received after 2 plus weeks of waiting.
Review of , following an experience of by WILLOW F. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent to deal with and super fast shipping
Review of , following an experience of by EDMOND B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Nice product but not sure its 24k or just coating
Review of , following an experience of by KRISTOFER B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Friendly & easy.to use.
Review of , following an experience of by DESHAUN B. *
*Pseudonymized data at the request of the author
-
Edit Flag
The website itself is fine, but they advertise 3 day shipping, when in reality I’ve been waiting for over a week and a half for my order and it still isn’t anywhere near me. The occasion I bought it for is now passed and I’m quite disappointed with the shipping.
Review of , following an experience of by CLARABELLE P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Easy to follow good information
Review of , following an experience of by JALEEL D. *
*Pseudonymized data at the request of the author
-
Edit Flag
Perfect
Review of , following an experience of by ORION K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very cool
Review of , following an experience of by PATIENCE K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fast and easy and beautiful thanks
Review of , following an experience of by TALON L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Beautiful product with fast processing and shipping. Thank you.
Review of , following an experience of by GRACIE K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good service- product arrived before expected delivery date. Also quick and friendly correspondence before ordering product.
Review of , following an experience of by DELILAH S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent! Order was processed quickly and I had my package in under a week!
Review of , following an experience of by NILS A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ordering was easy to navigate and a follow up to a shipping question was answered promptly. Arrived exactly when it was supposed to. Very satisfied!
Review of , following an experience of by DORA H. *
*Pseudonymized data at the request of the author
-
Edit Flag
The website is very organized and it had alot of amazing items that i would get a hands on.
Review of , following an experience of by ESTEL C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Awesome
Review of , following an experience of by JAVIER H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ordered a necklace for my wife overseas for her birthday. She received the wrong item, earrings. Contacted customer service to explain that due to extenuitaing circumstances, my wife could not physically go to the post office to mail it back. I asked if eternity rose could take responsibility for their mistake and send us the correct item or at least offer some kind of refund as my wife does not wear earrings and she could not return them. Was told it is what it is. Was also told that your warehouse makes these mistakes all the time and that I should act like other customers and return the item. It’s quite unfortunate that even for small items, your customer service is refusing to deal with the situation properly. You lost a customer and an advocate of your product for a mistake you refused to take responsibility for. I hope you learn from this and don’t lose more customers.
Review of , following an experience of by EMELIE P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Rose was damaged And sent back and no money back yet
Review of , following an experience of by JERALD C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ordered Rose on a Tuesday, told my friend to get one as well. His arrived in 2 days mine took a week..
Review of , following an experience of by JOHATHAN K. *
*Pseudonymized data at the request of the author
-
Edit Flag
I only give them 4 rather than 5 stars, because they were out of stock when I wanted to purchase the complete Rose/Vase & matching Pendant/Earring set. Instead, I had to order them separately, and pay a little more. One would think that Valentine's is one of their busier times, and that they should have been prepared. Having said that, everything arrived (a few day after they said it would), and my wife absolutely loved, and was overjoyed with the entire collection. Well worth the slight delay in delivery, but given the fact that it was shipped from Australia, I have no issues at all. keep in mind when ordering to give yourself some leeway in the delivery process.
Review of , following an experience of by RASHAWN M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great.. but the vase didnt fit very well in the case but in general not bad
Review of , following an experience of by HAILIE B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Product was good but it got delivered after 15 days (not 2-3 days as mentioned on website). So it ruined the occasion.
Review of , following an experience of by KAMERON L. *
*Pseudonymized data at the request of the author
-
Edit Flag
It could be different on a PC but on my phone the site was very hard to navigate as it kept putting back up to the top when I would scroll down. But other than having trouble clicking on things, the site made it pretty easy to get to anything on their site so all in all, not bad. Could be improved tho.
Review of , following an experience of by CATALINA O. *
*Pseudonymized data at the request of the author
Answer by eternityrose.caFlagHi Brayden, Yes, it was a technical issue. You are 100% correct. We're very sorry you experienced this difficulty. We've now fixed it, so it shouldn't happen again. Thank you very much for your feedback - it helps us improve the experience for all users. Warmest regards, The Eternity Rose Team
-
Edit Flag
10 days later and my products still have not been shipped. Do not order
Review of , following an experience of by PERRY T. *
*Pseudonymized data at the request of the author
Reviews displayed in chronological order