dermsilk.com

Customer reviews for dermsilk.com

4.7 / 5 1

Calculated from 11 reviews obtained over the last 12 months

11258 reviews since 23/02/2021

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Information dermsilk.com

  • Company

    DermSilk.com

  • Description

    We’re here to showcase your unique look with specially-tailored skincare products that will bring out your own natural luminance.

  • Address

    466 Foothill Blvd #310 91011 La Canada

  • Website

    https://dermsilk.com

  • Category

    Health and beauty

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Customer reviews

  • 5 / 5 1
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    Great

    Review of , following an experience of by

  • 5 / 5 1
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    Reliable business. I buy everything from Obagi

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Received the product on time!!

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  • 5 / 5 1
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    So glad I found Dermsilk. The prices are better than anywhere else. Love the selection of products and customer service is great.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Dermsilk is an amazing vendor, high quality products with secure check out followed up by fast delivery,

    Review of , following an experience of by

  • 5 / 5 1
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    Nicest face cream I have ever used. It is silky

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  • 2 / 5 1
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    I have used Elta Md, 44 Spf then Alway 15 SPF, now back to Elta Md. My hairstylist recommended Sent, but I don’t like that it leaves my face sticky and shiney.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Easy ordering, received when expected and packaged well. Positive purchasing experience all the way around.

    Review of , following an experience of by

  • 5 / 5 1
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    The site is very easy to use and it is very simple to place an order. Orders usually come within 5 days of placing the order. Dermsilk always has good deals and I order all my products through them. I just recently started taking care of my skin and Dermsilk was a godsend in this process.

    Review of , following an experience of by

  • 5 / 5 1
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    I finally found a skin care regime that has done wonders for my face! I've struggled with rosacea for years. Went to a skin care specialist and they introduced me to the iS Clinical Calming Kit. Buying it through Dermasilk is very reasonably priced and I always get my product quickly. I love the autoship program.

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  • 5 / 5 1
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    Dermsilk has premium products at a competitive price. Their website is easy to navigate and shipping is efficient and prompt.

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  • 5 / 5 1
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    My order arrived in a timely manner and I have really enjoyed the free gift and will probably purchase more of the free gift soon! I would not have ordered it otherwise!

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  • 5 / 5 1
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    Great site. Friendly reps. Fast shipping and great sale prices.

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Great product , very light feel to it , soothing and fragrance free Excellent night cream and no reaction to my skin

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  • 5 / 5 1
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    Products, pricing and shipping are all great! I would definitely recommend Dermsilk to others.

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  • 5 / 5 1
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    Great prices.

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  • 5 / 5 1
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    Great service!

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  • 5 / 5 1
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    Dermsilk had the best price and added a free travel size to my order. I will use them again.

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  • 5 / 5 1
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    Excellent product. Skin is so soft.

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  • 5 / 5 1
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    great!

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  • 5 / 5 1
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    Dermsilk always has a discount code available, you're able to accumulate and use points with ease and they ship really fast.

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  • 5 / 5 1
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    Very good service.

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  • 5 / 5 1
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    The producers are amazing and the delivery is quick and easy.

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  • 5 / 5 1
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    I received the products that I ordered quickly without paying any additional cost to the customs. The added gift was appreciated

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  • 5 / 5 1
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    Website was easy to navigate. Order arrived quickly. I have purchased several items from DERMSILK and have yet to be disappointed!

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  • 5 / 5 1
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    I like the availability of products.

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  • 5 / 5 1
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    I am really enjoying using this site on my purchase of Skin Medica. You make it so easy to order the products at a fair price and prompt delivery! This is my go to site for future products.

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  • 5 / 5 1
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    Professional. Shipped the same day

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  • 5 / 5 1
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    Easy to navigate the website! Great product display and varied stock! Had no problem finding and purchasing the product!

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  • 5 / 5 1
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    I have been using many of the Dermsilk products for over two years and find thst my skin looks terrific and many can’t believe my age (76). U usually get mistaken for 29 years younger!!

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  • 5 / 5 1
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    Product didn’t work for me but they made my return very smooth and easy! Would purchase from them again!

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  • 5 / 5 1
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    As for customer service, I was pleased when I was quickly offered a replacement, as the sunscreen product I received had an expiration date within three months.

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  • 5 / 5 1
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    Super fast shipping. Well packaged. Great sale, ciuidnt pass on some great prices.

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  • 4 / 5 1
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    My product arrived very quickly and was competitively priced. However, I almost didn't order from Dermsilk, because the estimated free shipping time was quite long and the upgraded shipping would have removed the pricing incentive.

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  • 5 / 5 1
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    Got my product to me on time!

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  • 5 / 5 1
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    Order arrived quickly and the items were packaged super welk!

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  • 5 / 5 1
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    I am always appreciative of the high quality products occasionally on sale at Dermsilk. Fast delivery every time!!!

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  • 5 / 5 1
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    I like how quickly and efficiently Dermasilk gets my products to me.

    Review of , following an experience of by

  • 5 / 5 1
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    Your pricing with the discount was wonderful! Very quick shipment. I love this product!

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  • 5 / 5 1
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    Online store is easy to navigate...Excellent selection with fast delivery..

    Review of , following an experience of by *

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  • 5 / 5 1
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    amazing cleanser that doesn’t strip the skin!

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  • 5 / 5 1
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    Very quick service and we'll packaged.

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  • 5 / 5 1
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    I have ordered twice from Dermsilk and both orders arrived quickly and were exactly what I ordered with some fun free samples. I will definitely order from them again.

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  • 5 / 5 1
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    My order was lost by USPS and never delivered. Dermsilk shipped out a replacement as soon as I filed a missing shipment claim. I recommend the shipping insurance, as USPS is notoriously bad.

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  • 5 / 5 1
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    Amazing place to shop.

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  • 1 / 5 1
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    You people keep emailing me and I don’t want anything more from you. Your tiny vials of skincare cost more than liquid LSD.

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  • 5 / 5 1
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    Easy ordering and quick shipping

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  • 5 / 5 1
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    This is a very nice toner! Leaves skin feeling soothed and soft. I would definitely purchase it again.

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  • 5 / 5 1
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    Service is always excellent, Eric is very personable and so easy to work with!

    Review of , following an experience of by *

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  • 5 / 5 1
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    So happy I found your site. Everything I use and want at great prices. Quick delivery. Life is good.

    Review of , following an experience of by

  • 5 / 5 1
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    I really love the feel of my skin after using the facial products.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Ordering, delivery all fast and efficient

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great discounts and quick shipping

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  • 5 / 5 1
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    2nd time I’ve ordered from Dermsilk and I couldn’t be happier. Shipping was extremely fast and products came intact.

    Review of , following an experience of by

  • 1 / 5 1
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    I reached out to the team asking for support. My product had been delivered and left in a random place, I didn’t get any notification and therefore it was left outside in the extreme heat for a few days. They didn’t care and offer no support. You have better option out there, don’t buy anything through dermsilk

    Review of , following an experience of by

  • 1 / 5 1
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    I found I was allergic to your products as my whole face was swollen up and it itches like crazy. There were blotches to my skin as well (only where product was placed). This was the only new thing which was added to my facial routine. After a week of no use, my face went back to normal.I didn’t care for the product at all.

    Review of , following an experience of by *

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  • 5 / 5 1
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    I appreciate that this company can be contacted in case you need to modify your deliveries. I do love Elta MD.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Dermsilk website is easy to use, never have had any issues. Great sales, highly recommend and will definitely use again.

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  • 5 / 5 1
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    very reasonable rates

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  • 5 / 5 1
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    Really easy to order and receive my order very fast.

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  • 5 / 5 1
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    Delivery and customer service experience has been great! Have recommended this company to a few friends who all have recurring subscriptions now.

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  • 4 / 5 1
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    My skin is looking the best it’s been in a long time

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great service and very fast delivery

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  • 1 / 5 1
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    Mercancía no ha llegado aún, la orden la Hice el 7 de febrero y hoy es 24 de febrero y nada…

    Review of , following an experience of by

  • 5 / 5 1
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    Great experience!

    Review of , following an experience of by *

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  • 5 / 5 1
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    My scars old and new are becoming less noticeable.

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  • 5 / 5 1
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    Quick shipping.Best customer service.very accommodating.

    Review of , following an experience of by

  • 5 / 5 1
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    I originally l iui sted my address wrong and the post office returned my order. I called with the correct address when I realized what had happened. When they got the order, they immediately reshipped my order at no additional charge! They have wonderful customer service and i highly recommend DERMSILK.

    Review of , following an experience of by

  • 5 / 5 1
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    Everything went smoothly. Easy process.

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  • 5 / 5 1
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    Great product selection, great prices, excellent customer service.

    Review of , following an experience of by

  • 5 / 5 1
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    Great customer service and ease of ordering. Prompt delivery! I bought the eye cream, face cream and neck cream - love them all

    Review of , following an experience of by

  • 5 / 5 1
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    My order arrived quickly and everything was correct and in perfect condition.

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  • 5 / 5 1
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    Accurate and on time

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  • 4 / 5 1
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    I'm happy with the service and product.

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  • 2 / 5 1
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    I can’t give it more than 2 stars because 1. I am offended to be asked to “tip” your staff-who I assume are being paid. 2. Two of the items I ordered have defective packaging & I had to do a “work around” to use them. I have been a faithful Obagi user but will be looking for another site to order from in the future.

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  • 5 / 5 1
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    This product changes your skin for the best. Smaller pores, and takes a few years off your appearance!

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  • 5 / 5 1
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    Excellent and fast service

    Review of , following an experience of by *

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  • 2 / 5 1
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    It made my skin purge really bad and dry. Now everytime I look at my face I get anxiety.

    Review of , following an experience of by *

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  • 5 / 5 1
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    When I contacted them they were very happy to help with my order! Great customer service!

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  • 5 / 5 1
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    Excellent service. Fast shipping. I use Neocutis products religiously and have been thrilled with the results

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  • 5 / 5 1
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    Super easy ordering. Large choices. Fast shipping😍

    Review of , following an experience of by

  • 5 / 5 1
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    Erica J provided friendly service and quick response time.

    Review of , following an experience of by

  • 5 / 5 1
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    The customer service is excellent! I accidentally transposed the numbers in my delivery address and my order ended up being sent back. When I called and told them what happened, they changed the number of my address to the correct number. When the box was delivered to Dermsilk, they put it BACK in the mail and resent it to me without any extra charge. Needless to say, I was Very, Very HAPPY with the customer service!

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  • 5 / 5 1
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    Review: Products arrived neatly packaged, in a timely manner and appropriately priced.

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  • 5 / 5 1
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    Very quick shipping. I was very surprised and prices were competitive!

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  • 4 / 5 1
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    Great products, but the default to shopping protection when you check out seems like a money grab. That’s something you should opt in to if you want it.

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  • 5 / 5 1
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    Unfortunately, I had to stop using Lytera because it was too irritating for my sensitive skin so I cannot comment on whether or not the product was helpful for skin discoloration. Dermsilk Gave me a full refund for the return of the product and even sent me a prepaid label, which was very much appreciated..I will certainly try some of their other products.

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  • 5 / 5 1
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    Easy to purchase from and received my products very fast.

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  • 5 / 5 1
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    Love it

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  • 5 / 5 1
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    Always fast delivery with perfect products. )

    Review of , following an experience of by

  • 3 / 5 1
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    Thanks for your service

    Review of , following an experience of by *

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  • 5 / 5 1
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    A+ product. Shipping was a tad bit slow

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  • 5 / 5 1
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    Such a great site for all my skincare needs. I can get all my products in one place I trust.

    Review of , following an experience of by

  • 1 / 5 1
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    Delivery and ordering was ok. I wish I had saved the packaging so I could return it. The reviews of the product don’t match how it performs. Wish I could get my money back!

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  • 5 / 5 1
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    They were excellent and stayed in contact until I received my product.

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  • 4 / 5 1
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    Order was on time

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great products, always offer a discount, fast turnaround.

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  • 5 / 5 1
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    Very easy to look for the products you are looking for. Delivery was on time and everything was packed very well.

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  • 5 / 5 1
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    I am very happy with all the skin medica products. My skin has never looked better and I am 75 years young

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  • 3 / 5 1
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    My order arrived on time, I wish they gave deluxe size samples considering the order was $300+

    Review of , following an experience of by

  • 5 / 5 1
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    I have purchased several items from dermsilk using their discount codes and am happy to find decreased prices on ulta md!! Reliable shipping and variety

    Review of , following an experience of by *

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  • 5 / 5 1
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    Love Dermsilk. Products always delivered on time and in tact and customer service excellent

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  • 4 / 5 1
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    No issues with order

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  • 5 / 5 1
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    so very easy to work with!!!! Exceptional customer service and shipping is very quick!

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  • 1 / 5 1
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    Said the lot number of the product didn’t match the lot number they had so they would accept it. I was so incredibly frustrated as I am a very honest person and this product did in fact come from Dermsilk. I will never shop them again.

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  • 5 / 5 1
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    Sent the wrong product originally. Immediately rectified the situation. Great customer service!

    Review of , following an experience of by

  • 5 / 5 1
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    Fast delivery

    Review of , following an experience of by *

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  • 2 / 5 1
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    I received my order sooner than I expected especially considering the time of year. Unfortunately, I wasn’t happy with any of the products. My skin is not reacting well to the TNS advanced serum or other products in the holiday set. I even had a breakout which is odd since that isn’t a problem for me. For the price of the products I expected much more. I waited to post a review to see if my skin settled down after a few weeks but no such luck. The TNS advanced serum feels greasy and the eye serum did nothing for me. Total waste of money. The SkinMedica firm and tone body lotion was no better than any other toning lotion on the market despite the price. I had high expectations due to the price but for someone who never breaks out, these products fell short.

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  • 5 / 5 1
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    Pricing is unbeatable, excellent customer service

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  • 5 / 5 1
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    The process was easy and simple to navigate through.

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  • 5 / 5 1
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    The navigation on their site is very easy to find what you are looking for. Your product comes relatively fast. I haven't had to deal with customer service.

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  • 5 / 5 1
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    Excellent overall

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  • 5 / 5 1
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    Love the coupons promotions as it is very epensive

    Review of , following an experience of by *

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  • 5 / 5 1
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    I’ve been using the products for over a year and my skin has never looked as good. I get many compliments!

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  • 5 / 5 1
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    Excellent!

    Review of , following an experience of by

  • 5 / 5 1
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    very good product i'm still using this product, i was given this at my spa place i was charged $500 when i could have got this double the order it has helped my skin a lot looks fresh and younger and brighter

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  • 5 / 5 1
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    Great service. I ordered twice from here and both times satisfied. I even recommended my friends.

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  • 1 / 5 1
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    My order was returned to the warehouse twice with no explanation. The home address was correct both times and people were home. The third time I contacted them, they just refunded my money. Disappointed as this was a Christmas gift. Will never shop here again.

    Review of , following an experience of by

    Answer by dermsilk.com
    Flag

    Hi Dear Customer, After reviewing your order, it seems that we did our due diligence in shipping your package with the correct address twice at no additional cost to you. We are sorry for the inconvenience that the United States Postal Service has caused in not being able to deliver your package. Once it leaves our facility, it is truly out of our hands.

  • 5 / 5 1
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    I purchased your brand on Amazon and found that it wad a counterfeit, I returned and wrote to Amazon about my experience. I would hope that people selling on Amazon counterfeit products would be shut down.

    Review of , following an experience of by

    Answer by dermsilk.com
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    Dear Customer, We do not sell on Amazon.com, nor are we affiliated with any sellers on Amazon.com. We only sell products direct from the brands we carry on our website: DermSilk.com and we are authorized retailers of all those brands. Best Regards, -DermSilk Team

    Answer by Ursula S
    Flag

    Thank you,That was my impression after receiving the product. I wish there was a law against their "mom and pops" counterfeit product. I will no longer be purchasing anymore.

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  • 5 / 5 1
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    Fast great service!

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  • 5 / 5 1
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    I’ve seen a noticeable difference on my neck and chest area after using this cream. It’s definitely an area that has made me feel older than my years. I think it looks so much better so quickly. I will continue to use this cream and recommend it to family and friends.

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  • 5 / 5 1
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    This is not the first time I order from Dermsilk The packaging is very neat and protected I always get a sample and the shipping time is fast I love the offers too

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  • 5 / 5 1
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    Fast shipping and easy to use website!!

    Review of , following an experience of by

  • 3 / 5 1
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    The product was fine however, it took over a month to arrive which resulted in me ordering from another company. I’m sure there must have been some shipping issues that was out of their hands. Nonetheless, still annoying.

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  • 5 / 5 1
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    I had no issues. Great service.

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  • 5 / 5 1
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    Fast shipment and great discounts. And there is always a free sample inside.

    Review of , following an experience of by *

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  • 4 / 5 1
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    Although pleased with the business, I am disappointed with the product. The silver trim on the bottle flakes off when I hold it and I’m concerned they have quality rejects.

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  • 5 / 5 1
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    Excellent buying experience and what a great product!

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  • 5 / 5 1
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    Very quick delivery on top notch products at decent prices.

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  • 5 / 5 1
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    They always have great promotions and you always receive your package quickly

    Review of , following an experience of by

  • 5 / 5 1
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    Great product selection and fast delivery.

    Review of , following an experience of by

  • 5 / 5 1
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    No complaints! Delivery was quick

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  • 2 / 5 1
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    I have sensitive skin and irritated my sensitive skin

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  • 5 / 5 1
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    Received call back as requested and was finally able to order the travel size Obagi. I now know I can order even though it is not listed on the Dermsilk website. I am so happy I asked the question on the chat site and stopped assuming it was no longer available.

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  • 5 / 5 1
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    Shipping is great. Prices are good. Could use a little more detailed info on the items

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  • 5 / 5 1
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    I asked customer service for assistance and he was extremely helpful. I love the products I have tried. I wish I would have gotten a sample of something other than what I ordered so I could try a new product. I ordered Eye cream and got sample product of eye cream.

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  • 5 / 5 1
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    This site is very easy to us. My delivery was prompt and I was kept informed on the delivery progress

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  • 4 / 5 1
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    Easy ordering and quick delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Super happy with Dermsilk. I was able to get my products at a big discount. Navigating the website is very easy and my items shipped quickly! Highly recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    I always order Elta sunscreen- this one came fairly quickly.

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  • 5 / 5 1
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    I found this product quickly on their website. It was delivered within a week.

    Review of , following an experience of by

  • 4 / 5 1
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    Shipping took longer than expected, however I understand the Black Friday/Cyber Monday volume of orders. I would have also preferred more padding/a larger box; some of the interior boxes were scuffed and damaged, and the package was so small that it was shoved in my mailbox. I also prefer a trackable mail shipping method.

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  • 5 / 5 1
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    ease of ordering, timely delivery with notifications to keep customer informed

    Review of , following an experience of by

  • 5 / 5 1
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    Dermsilk sells authentic merchandise and offers good sales. They ship immediately, and you even get a free sample of a different product. Their customer service is great. I definitely recommend Dermsilk.

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  • 4 / 5 1
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    Works good but smells a little funky.

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  • 5 / 5 1
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    Very good

    Review of , following an experience of by

  • 5 / 5 1
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    Very good service. I also found my items on sale, which was great! Shipping was great and I received my items in a timely manner.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to navigate website and excellent pricing. Fast delivery.

    Review of , following an experience of by

  • 3 / 5 1
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    Shipping took a long time and when it arrived, it had leaked out of the bottle. Found product on another site for $40 less, with fast and free shipping. Will shop elsewhere from now on.

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  • 5 / 5 1
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    Very good product and service. I would recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    My skin is soft and healthy Best result I got for any cream I ever used

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to order, arrived on time.

    Review of , following an experience of by

  • 5 / 5 1
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    Have a wonderful experience with Dermsilk, will continue to buy !! Thank you!

    Review of , following an experience of by

  • 5 / 5 1
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    Good service, good products, buy here not one time, I like everything and thank you for little gifts😍

    Review of , following an experience of by

  • 5 / 5 1
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    The Dermsilk site is very easy to use, and there delivery is fast. Very satisfied with their service. Have recommended.

    Review of , following an experience of by

  • 5 / 5 1
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    Everything went smoothly with my order and the discount is what I’ll looking for when ordering products

    Review of , following an experience of by

  • 2 / 5 1
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    I purchased eye cream and the bottle was broken. Upon contacting customer service I was told to send back damaged product and THEN they would send me another bottle. POOR customer service. I could have easily sent picture and damaged product and they could have sent one asap. instead it will be another two weeks until I receive product. For that reason I will shop elsewhere.

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