Customer reviews

• 1 / 5 1

  

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  Placed order. A week later notified that the furniture was out of stock and would not be replaced. Unlikely I will ever shop here again.

  Review of 6/26/22, following an experience of 4/26/22 by LAVINA R. *

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• 5 / 5 1

  

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  Delivered on time and with care. Beautiful furniture.

  Review of 5/9/22, following an experience of 2/28/22 by JOSHUAH W. *

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• 5 / 5 1

  

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  great products at great prices

  Review of 4/23/22, following an experience of 5/21/21 by CAMERON P. *

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• 5 / 5 1

  

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  Excellent Communication! Everything as promised

  Review of 4/22/22, following an experience of 2/1/22 by AISHA W. *

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• 5 / 5 1

  

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  Excellent service — friendly, helpful and responsive. I will definitely use this company again in the near future. Sherry Anderson was my contact person and I give her full marks for customer service.

  Review of 4/22/22, following an experience of 5/28/21 by RHEA M. *

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• 1 / 5 1

  

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  Bad advertising Make an order and never arrived

  Review of 3/27/22, following an experience of 1/26/22 by DARRON M. *

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• 5 / 5 1

  

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  Great service and extremely helpful.

  Review of 1/22/22, following an experience of 3/23/21 by GAETANO L. *

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• 1 / 5 1

  

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  If I could give it 0 stars I would. I ordered a pillow and paid for it, only to get a refund 3 days later with no email or any communication as to why. Clearly, they don't want customers or they would actually correspond. Very disappointed.

  Review of 1/5/22, following an experience of 12/18/21 by EDEN S. *

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• 5 / 5 1

  

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  Great experience. I was initially hesitant due to some of the reviews but the service turned out great. White glove delivery included in price made it more than worth it.

  Review of 12/19/21, following an experience of 9/30/21 by ABDUL V. *

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• 5 / 5 1

  

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  Ordered a Wesley Allen Iron Bed and thrilled with it!!! Carolina Rustica was outstanding throughout the process. They walked us through the ordering procedure, answered all questions and were always available. The delivery was exactly as described with white glove service. We couldn’t be more pleased with the product, shipper, and Carolina Rustica. Would highly recommend!

  Review of 12/18/21, following an experience of 8/30/21 by OTILIA K. *

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• 4 / 5 1

  

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  Very easy ordering process. Would be a 5 star but haven’t received my confirmation email yet!

  Review of 12/17/21, following an experience of 12/16/21 by LEONARDO S. *

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• 5 / 5 1

  

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  Very nice customer service.

  Review of 12/13/21, following an experience of 12/9/21 by DASIA B. *

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• 5 / 5 1

  

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  EXCELLENT SERVICE WITH SPEEDY DELIVERY!

  Review of 12/8/21, following an experience of 11/20/21 by NONA H. *

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• 5 / 5 1

  

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  Experience was great, easy to navigate, good service and price.

  Review of 12/4/21, following an experience of 7/16/21 by LEW H. *

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• 5 / 5 1

  

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  Absolutely amazing experience, they had the perfect bedroom set.

  Review of 12/4/21, following an experience of 8/19/21 by FAUSTO B. *

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• 5 / 5 1

  

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  very easy to navigate the on line process.

  Review of 11/25/21, following an experience of 11/21/21 by LUDWIG Q. *

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• 5 / 5 1

  

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  Super products and services. Only the best !

  Review of 11/3/21, following an experience of 9/28/21 by LILLIE B. *

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• 5 / 5 1

  

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  Easy ordering, quick service, products as described. Items were packed well and arrived on time.

  Review of 10/20/21, following an experience of 7/10/21 by HASKELL K. *

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• 1 / 5 1

  

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  Absolutely resistant to resolving customer complaints ... instead wield their "absolute and final" power over the consumer ... we were ignored and overruled despite providing facts and photos to logically and thoroughly document problems ... despite our $12,000 in purchases, company felt no desire or obligation for good faith solution

  Review of 7/10/21, following an experience of 8/26/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The bed frame we ordered was on back order and the folks at Carolina Rustica stayed in touch until it was delivered. The product was flawless and the customer service was great! I would definitely recommend.

  Review of 5/14/21, following an experience of 12/24/20 by CAMDEN B. *

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• 5 / 5 1

  

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  The Barcolounger Vintage Edwin Leather Recliner was a great deal in comparison to other websites. The recliner is top quality. The chair was well packaged and delivered to our front door within the shipping time promised.

  Review of 4/13/21, following an experience of 2/5/21 by BRETT C. *

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• 2 / 5 1

  

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  We ordered two separate times and both times the order took twice as long as stated on Carolinarustica.com website. Emails went unanswered. One of the beds arrived damaged but because it was assembled by their contractor, we did not notice until two months later. But in all fairness the furniture is of high quality and beautiful.

  Review of 4/13/21, following an experience of 9/10/20 by MELVINA C. *

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• 2 / 5 1

  

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  We ordered a bed frame at the end of December 2021, it's now March 29 and still nothing. Very poor customer experience. It takes them weeks to answer emails, they had a delivery truck in Texas in February and never delivered the bed. Considering canceling my order now.

  Review of 4/13/21, following an experience of 12/26/20 by DAX U. *

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• 5 / 5 1

  

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  Item was delivered without damage

  Review of 3/30/21, following an experience of 1/7/21 by SUSIE N. *

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• 2 / 5 1

  

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  Ordered in August-back ordered. Shipped in November-WRONG item shipped. When can I expect correct item-Backordered AGAIN. New anticipated arrival January. Not holding my breath. Getting a bit ridiculous now.

  Review of 1/6/21, following an experience of 8/4/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  I give four stars, because the delivery took way too long. Besides that, I'm very happy with the product; good quality, nice design at a fair price.

  Review of 12/7/20, following an experience of 9/14/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  we bought a day bed which was perfect for what we had in mind. On-line process was very efficient

  Review of 12/7/20, following an experience of 10/19/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  My furniture arrived as expected. Slight touch up needed. Everything went very smoothly and as expected! Yay!

  Review of 10/16/20, following an experience of 8/3/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I love my bed. Customer service was good too.

  Review of 10/16/20, following an experience of 7/10/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Cute , well-made vanity stool.

  Review of 10/16/20, following an experience of 8/6/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Furniture arrived within timeframe indicated at the time order was placed. White glove delivery was much appreciated. No glitches. Console table is beautiful.

  Review of 10/15/20, following an experience of 8/6/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Admittedly it has been COVID time, but it took over 5 months to get the furniture. And they charged the full amount for the furniture at the time of order. Carolina Rustica responded quickly when I inquired about the order or the shipping, but they did not keep me updated without me calling them for information. The furniture is so-so quality and had a chip in the finish on the day it was delivered. It took a couple of emails to get some response. At first they wanted to send me several colored touch-up pens to repair it. I refused, so a furniture restoration person is supposed to come...10 days after the furniture was delivered. Overall, I feel that I have wasted a lot of time and even more money on a piece of furniture that came damaged.

  Review of 9/16/20, following an experience of 3/31/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Live phone support. Delivery and setup were excellent!

  Review of 9/5/20, following an experience of 6/16/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  It took a little long to have my package delivered but that was in the hype of COVID so no fault to the company. Well worth the wait on the delivery though! The TV stand I received was packaged so tight and there wasn’t a scratch on the furniture. It’s a beautiful piece and looks absolutely perfect in the living room. Recommend ordering from this company again! I was very pleased with my purchase.

  Review of 8/10/20, following an experience of 3/31/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Love the Bed very elegant, was a bit confused the manual showed a different inner frame that goes attached to the bedframe but instead I received a non-attachable inner frame, a bit confused if I got shipped the right one. But aside the bed is Beautiful 😍

  Review of 7/23/20, following an experience of 6/27/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  I haven’t received my desk yet, so I cannot give a review. I will when I get what I ordered. The order was placed in June, so hopefully soon.

  Review of 7/23/20, following an experience of 6/17/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  It was good to get the sleeper sofa mattress pads. Bed Bath Beyond couldn't fill my order. Thank you.

  Review of 7/23/20, following an experience of 6/23/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Always followed up on order. Thank you!

  Review of 6/23/20, following an experience of 1/10/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Order arrived on time, recliner was crafted as expected and is a perfect addition fir the game room.

  Review of 6/14/20, following an experience of 3/16/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Beautiful swings. I couldn't be happier. Excellent quality and craftsmenship.

  Review of 6/6/20, following an experience of 5/17/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Sharon worked with me and was very nice and very helpful

  Review of 6/6/20, following an experience of 5/28/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  We called, talked to a rep., they took all our information, what we wanted and worked thru with us as to what we needed to on our end and they did all these remainder. We are waiting for our recliner and hope the "white glove delivery and set up" is a good as the ordering. Thank you! Rose & Ed

  Review of 6/4/20, following an experience of 5/15/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  Still have not received my order so a review is not possible.

  Review of 6/4/20, following an experience of 5/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Good service when needed to speak to someone over the phone. So far so good.

  Review of 6/4/20, following an experience of 5/30/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  Still waiting on the order to ship. Order placed over 2 weeks ago.

  Review of 6/3/20, following an experience of 5/19/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  Ordered my patio set and they told me that it’s on back order As of yet I still haven’t received it

  Review of 6/3/20, following an experience of 5/24/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Thank you. We love our new lamp!

  Review of 6/3/20, following an experience of 5/8/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great items fr purchase made of quality material.

  Review of 6/3/20, following an experience of 5/5/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I worked with Sherry Anderson and she is the very best I known in the area of customer service. She is doing the very best to help me with the order. I initially ordered a light brown leather recliner and it turns out the manufacturer did not have it anymore. To make things easy for me, Sherry requested some samples of the leather colors that could be close to my needs from the manufacturer. Having leather samples for comparison purposes is very helpful in deciding the color that is the closest to the existing furniture. And she kept me in the loop the whole time. She is fantastic!!! I give her ****** (six stars out of five).

  Review of 6/3/20, following an experience of 5/21/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Customer service was great.

  Review of 6/3/20, following an experience of 5/27/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Carolina Rustica had a product that was hard to find. After I placed the order I did see the duvet somewhere else for a little less money and free shipping but I did not cancel with Carolina Rustica at that point. I am happy with what I purchased.

  Review of 6/3/20, following an experience of 5/8/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Wonderful service

  Review of 5/14/20, following an experience of 4/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Excellent customer service.

  Review of 5/9/20, following an experience of 4/26/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I ordered 2 of the standard “I Love My Pillow”... they were here within a week and I love them!!! This is a great place to order from and I would recommend to friends & family...and I will definitely shop from them again!!!

  Review of 5/9/20, following an experience of 4/16/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  This is the second platform bed we have bought from Carolina Rustica. Love the bed. It was just time for a King instead of a Queen.

  Review of 5/8/20, following an experience of 4/27/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Until I receive my order of 4/10/20 I can't give a complete review. As for now I'd rate Carolina Rustica good.

  Review of 5/8/20, following an experience of 4/10/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  This is my second shopping experience with Carolina Rusticate. There customer service, brand knowledge and ultimately, quality of product is unmatched. Lastly, my interactions with Sherry has proven to invaluable. All of this while trying to furnis

  Review of 5/8/20, following an experience of 4/27/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  So far it has been excellent. Sherry Anderson was very helpful in helping me decide and gave me a good price. Hopefully I will get my order in a timely manner during these times.

  Review of 5/8/20, following an experience of 4/29/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Web site was good but some of the items did not have the bed frame to order with the bed.

  Review of 4/27/20, following an experience of 4/27/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  My Daughter was helpful in ordering my Headboard for me; she had recently received her Headboard which came as ordered. She showed me how beautiful it was and I decided to order one, which she did for me today.

  Review of 4/23/20, following an experience of 4/23/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Shopping experience was great. Very user friendly made it east to navigate through the website

  Review of 4/19/20, following an experience of 4/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Easy ordering,& when I was ordering, the product was described so well that there was no way I would have any questions... they covered everything!!

  Review of 4/18/20, following an experience of 4/17/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Daybed great. Thank you

  Review of 4/11/20, following an experience of 3/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  This review is about the ease of using the website as that is all we have had to do with this company so far. Very easy navigation, we ordered a bed and it was easy to find the correct color of the headboard etc. Would definitely order from this company again based on this experience.

  Review of 4/9/20, following an experience of 4/10/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very professional and helpful. I was pleasantly surprised to learn my order was ready for the trucking company to pick up in half the time promised. I used to work for a furniture manufacturing company so can appreciate your service from an inside perspective. Now I am waiting for the trucking company to call but know that may be a while because of the current crisis in our country.

  Review of 4/7/20, following an experience of 3/9/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  It is all pretty good.

  Review of 4/7/20, following an experience of 4/6/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very easy to speak to a representative about my order. She answered all of my questions.

  Review of 4/6/20, following an experience of 3/30/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great online info

  Review of 4/4/20, following an experience of 1/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Fast delivery, easy on line ordering. Friendly customer service.

  Review of 3/27/20, following an experience of 12/28/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  price was best found and site was easy to use

  Review of 3/22/20, following an experience of 3/22/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Item arrived on time, safely and well packed

  Review of 3/1/20, following an experience of 12/1/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Excellent product/value delivery was excellent and on time.

  Review of 2/20/20, following an experience of 1/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Outstanding selection.

  Review of 2/14/20, following an experience of 2/13/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Excellent customer service from Carl at corporate at us mattress. Carolina Rustica employees very rude and that is why I went to corporate. Carl at corporate actually took the time to listen and was very helpful in getting my problem I had with the furniture I ordered from Carolina rustica I greatly appreciate everything Carl at corporate did for me. If I have any other problems I will go directly to him I will not deal with Carolina Rustica I will only deal with corporate thank you Carl for all of your help

  Review of 2/12/20, following an experience of 1/6/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  very easy

  Review of 2/12/20, following an experience of 1/28/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Easy to buy and exactly as stated by CarolinaRustica. Great customer service and only issue was the final leg of delivery in which a sub needed assistance in offloading and delivery. Fo some reason I could not upgrade to white glove delivery.

  Review of 2/5/20, following an experience of 11/5/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Everything was very easy. Can't ask for much more than that

  Review of 2/3/20, following an experience of 2/3/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  I will be happy to leave a review after I have received my merchandise. I placed the order online and await the arrival of my new barstools.

  Review of 2/1/20, following an experience of 1/31/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The BEST Customer Service, Sherry was amazing to work with.

  Review of 1/29/20, following an experience of 1/28/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very easy to use

  Review of 1/24/20, following an experience of 1/25/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Everything came quickly and in good shape. Fast delivery and good customer service. Thank you Becky Dudek GM

  Review of 1/14/20, following an experience of 12/28/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Love the bed frame I ordered

  Review of 1/13/20, following an experience of 1/1/70 by ANONYMOUS A. *

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• 1 / 5 1

  

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  Ordered the wrong chairs by mistake, I was looking for the chairs that swivel and was unaware these chairs did not. Wanted 15% restocking fee plus cost of shipping. Outrageous...will NEVER deal with this store.

  Review of 12/30/19, following an experience of 9/2/19 by ANONYMOUS A. *

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• 3 / 5 1

  

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  I tried to contact you during office hours, there was no response. I placed an order and need help asap please!

  Review of 12/29/19, following an experience of 12/28/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very cooperative and informative

  Review of 12/20/19, following an experience of 11/8/19 by ANONYMOUS A. *

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• 1 / 5 1

  

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  I placed the order on August 10 and it is November 18 and I have not received the table yet. One week before Thanksgiving and I have no table. No delivery. This is no way to do business. Everytime I call to inquire on the status no one knows. But the company didn't waste anytime cashing in the pay. I will never do business with this company again. Very disappointed. The table had better be worth it!

  Review of 12/20/19, following an experience of 8/10/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Easy to navigate and order. I would like a trackin* number and an update on shipping status

  Review of 12/17/19, following an experience of 11/30/19 by ANONYMOUS A. *

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• 4 / 5 1

  

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  We received notification when the chair left the factory and then silence from 11/21 until I contacted the shipping company weeks later. The tracking page is difficult to understand as it just says "waiting for next truck to your area." I finally emailed the shipping company and asked for a projected date. They wrote back and said they would contact me early the next week which they did. The only available day of delivery was Christmas Eve between 8:30a-8:00p. Put off taking delivery until after Christmas. Once again I am waiting for the next delivery to this area. All persons I talked with were courteous and helpful.

  Review of 12/17/19, following an experience of 11/14/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Good product

  Review of 12/17/19, following an experience of 11/18/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The iron bed we ordered is amazing. It's beautiful. The quality of construction and finish is georgous. The bed is museum-quality. It is even more attractive in real life than it appears on-line. I wish the rating scale went higher than 5 stars.

  Review of 12/17/19, following an experience of 11/11/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The chairs came quickly and were delivered in great shape. The delivery time was later than promised but it was a great experience.

  Review of 12/17/19, following an experience of 11/7/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Product arrived in excellent condition and was placed where I wanted it to be placed.

  Review of 12/17/19, following an experience of 11/5/19 by ANONYMOUS A. *

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• 3 / 5 1

  

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  Difficult site. Freezes often.

  Review of 12/10/19, following an experience of 12/10/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The piece was just what we were looking for.

  Review of 12/4/19, following an experience of 11/20/18 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Excellent service

  Review of 12/2/19, following an experience of 9/23/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Delayed delivery of bed and trundle. Damage to metal slat if bed (bent) and also trundle. Did not report due to time factor of emergency need, although picture taken by delivery guy of trundle. Otherwise, many compliments received of bed.

  Review of 12/2/19, following an experience of 9/17/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Good service

  Review of 11/21/19, following an experience of 1/10/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We found the product workmanship and attention to detail second to none. After shopping for a few months for a new metal bed frame, the different styles and paint schemes offered by Carolina Rustica are best in class. Once we discovered Carolina Rustica, we only looked at their offerings to narrow our search to the model and color we actually purchased. Well done, Carolina Rustica!

  Review of 11/19/19, following an experience of 11/11/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great!

  Review of 11/3/19, following an experience of 8/27/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The transaction was perfect from start to delivery. We love our new daybed, would certainly buy from them again!

  Review of 10/17/19, following an experience of 9/12/19 by ANONYMOUS A. *

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Reviews displayed in chronological order