bestmaterials.com

Customer reviews for bestmaterials.com

4.3 / 5 1

Calculated from 197 reviews obtained over the last 12 months

4373 reviews since 16/08/2017

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Information bestmaterials.com

  • Company

  • Description

    Discount Roofing Supplies and Materials from Best Materials | Backer Rod, Caulking, Sealants, EPDM, np1, Snow Guards, Waterproofing, Eternabond, TPO, Roofing Screws, Concrete Repair, Tarps, Vents, Waterproofing, Roof Hatch and more

  • Address

    2851 W Indian School Road 85017 Phoenix

  • Website

    http://www.bestmaterials.com

  • Category

    Home and garden

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Customer reviews

  • 5 / 5 1
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    Always quick and reliable

    Review of , following an experience of by

  • 5 / 5 1
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    Courteous and effficient

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  • 5 / 5 1
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    Fast shipping, product as described, perfect seller. thanks.

    Review of , following an experience of by

    Answer by bestmaterials.com
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    Eliseo, thank you for your review. We strive for every order to be as smooth as possible. Thank you again.

  • 5 / 5 1
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    Shipping was good and the product was even better

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  • 5 / 5 1
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    shipping but the products slower than expected but great quality and good website.

    Review of , following an experience of by

  • 5 / 5 1
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    good service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    They provided the product as requested, also went above and beyond when I called asking questions about the product delivery.

    Review of , following an experience of by

  • 4 / 5 1
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    This product was no longer available, Best Materials called me to verify that I would be OK with the replacement product, also made by Senco. I appreciate that they called me to OK this.

    Review of , following an experience of by

  • 4 / 5 1
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    It was possible to order the product after waiting 2 years for availability. Shipping cost we excessive.

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  • 5 / 5 1
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    Easy process. Fast delivery. Got what I needed

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  • 5 / 5 1
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    Was good customer service and quick delivery from USA to Canada

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  • 5 / 5 1
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    Shipping right on time

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  • 5 / 5 1
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    good

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  • 2 / 5 1
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    The materials order weren’t available and no timeline was available for when they would be. I had to cancel the order and find another supplier at a cost of ~15% more.

    Review of , following an experience of by

    Answer by bestmaterials.com
    Flag

    Hi Reginald, I'm sorry that we weren't able to complete your order for you. There are some items that simply require time to process for shipping. Yours was one of those items. We do provide an estimated lead time for processing orders for shipment for most items. Yours stated a 1-2 day lead time which would be typical. I would love to answer any other questions you might have in order to improve our online communications. You may reach me at logistics@bestmaterials.com. Thank you for your feedback.

  • 2 / 5 1
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    I ordered a 5"x3" reducer, I got a 6"x4" reduce, which is unusable for my project. How do I return this item?

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by bestmaterials.com
    Flag

    Thank you for reaching out to us regarding the error. If you would please email us at logistics@bestmaterials.com to process the return. Unfortunately, we do not offer a 5" x 3" reducer. The item number you ordered was a 5" x 4". Regardless, we will take care of the return and credit your card.

    Answer by Garrick O
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    Thanks, what do I need to return the reducer?

    Answer by bestmaterials.com
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    Big apology for the late reply. If you would please reach out using our logistics@bestmaterials.com address I will process the credit. Don't worry about returning the product.

    Answer by Garrick O
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    I still have not received any information on how to return item for credit.

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  • 4 / 5 1
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    Good selection, fast turn around, pricey shipping for Canada

    Review of , following an experience of by

  • 5 / 5 1
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    Great price and quick delivery.

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  • 5 / 5 1
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    Site was very easy to use. They delivered on time.

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  • 5 / 5 1
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    Quick shipping and no issues

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  • 4 / 5 1
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    Shipping was delayed several days

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  • 5 / 5 1
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    Accurate delivery time

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  • 5 / 5 1
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    Had exactly what I needed.

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  • 5 / 5 1
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    I like it. The order was placed quickly. delivery was also fast. I will order more.

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  • 5 / 5 1
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    Fast delivery. Hard to find item.

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  • 5 / 5 1
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    Great Inventory. Fast Shipping. Friendly Staff.

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  • 5 / 5 1
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    Was able to easily find & order what I needed. Shipped & arrived in a timely manner.

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  • 3 / 5 1
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    Didn't realize I was going to pay an extra $17 for shipping to order $15 of rollers. Due to shipment coming from Texas and Arizona 😕

    Review of , following an experience of by

    Answer by bestmaterials.com
    Flag

    Hello Robert, I'm not sure I understand what you mean by "extra" shipping. Shipping charges are clearly displayed prior to check out. I would be happy to address any questions you may have regarding your order. Please contact me at logistics@bestmaterials.com. 

  • 5 / 5 1
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    Great service installed and satisfied

    Review of , following an experience of by

  • 5 / 5 1
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    Everything good

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  • 5 / 5 1
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    Very good, efficient.

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  • 5 / 5 1
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    It was quick and easy to find the product I was looking for. I am a repeat customer. Best materials made the recommendation the first time and the NP100 performed better than anticipated, we are expanding our use in the facility.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service and quick delivery!

    Review of , following an experience of by

  • 5 / 5 1
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    No problems with dealing with them. Fast shipping, product was accurate, and properly packaged

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Lots of stuff on website so finding what you need can be tricky, but once that is accomplished it is smooth sailing from there.

    Review of , following an experience of by

  • 1 / 5 1
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    I ordered expandable foam closures and paid $127 for 3 day shipping. I ordered them the morning of February 9th and received them February 21st. I called wanting my $127 back for the 3 day shipping I paid extra for and was told…that’s really not how 3 day shipping work, it can take up to 14 days! Like what?! If that was the case I would have saved my $127 dollars and clicked the “10-14 days” option on shipping!

    Review of , following an experience of by

    Answer by bestmaterials.com
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    Nicholas, My sincerest apologies if that is the response you received. There are no excuses. I would like to give a brief explanation of how shipping is defined. Shipping is the actual time spent, excluding weekends, in transit beginning when the shipper receives the item or items to be shipped up to the end destination. This is how it works with any business that ships material. However, this does not excuse how the explanation was provided to you. If you would like to discuss further you can reach me at logistics@bestmaterials.com.

  • 1 / 5 1
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    First time using the product it splits into two…

    Review of , following an experience of by

  • 5 / 5 1
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    Easy order, quick delivery

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  • 4 / 5 1
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    Not the most user friendly but good enough to get the job done

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  • 5 / 5 1
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    Best Materials continues to offers the best service, best products and best prices. Month after month, year after year, I can count on Best Materials to come through when I need materials. Thank you!

    Review of , following an experience of by

  • 5 / 5 1
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    Best Materials ships quickly and orders are always correct. The website materials descriptions are informative to help make the best purchasing decisions

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  • 4 / 5 1
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    Delivered what i ordered

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  • 5 / 5 1
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    Good

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  • 4 / 5 1
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    Locating the product I needed on the website was easy.

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  • 5 / 5 1
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    Easy to order what I needed, and shipping was fast at a reasonable cost.

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  • 2 / 5 1
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    Ordered 3 vents, all were bent, damaged due to poor packaging, I’m sure it was the shipper but should have been better protected

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  • 4 / 5 1
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    Product is perfect. Just took a lot longer to receive than I expected. I will definitely be using best materials from now on.

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  • 4 / 5 1
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    Shouldn’t have needed to ask for shipping info.

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  • 5 / 5 1
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    Made it easy to find the 13” dome I needed. Seem to be exactly what I needed

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  • 5 / 5 1
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    Fast shipping. Notifications were helpful.

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  • 5 / 5 1
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    Very easy to work with. The communication was great. Everything that I expected.

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  • 3 / 5 1
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    Easy to find product but delivery was slow.

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  • 5 / 5 1
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    One of the best web sites to do business on that I have seen. Very easy to navigate around.

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  • 5 / 5 1
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    Product received quickly and as ordered. Worked perfectly for our needs.

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  • 5 / 5 1
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    Convenient website. Quality products.

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  • 5 / 5 1
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    Awesome

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  • 1 / 5 1
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    You cancelled my order and made it nearly impossible to reorder. This website is extremely frustrating

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  • 5 / 5 1
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    Shipped correct and on time.

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  • 5 / 5 1
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    Thank you so much for a well made product!

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  • 5 / 5 1
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    Excellent

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  • 4 / 5 1
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    The handle is good...easy enough to put it on the scoop....does a fine job...The shipping fee was too high and it took too long....Thank you!

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  • 5 / 5 1
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    The order is very precise shipped fast less than a week nothing was at all damaged the driver came with a Moffett very courteous very conscientious great great job

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  • 4 / 5 1
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    bestmaterials.com makes it fairly easy to find what you're looking for. They just have so much product you better have the right terminology to narrow your search.

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  • 5 / 5 1
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    Easy ordering and fast shipping! Very satisfied

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  • 5 / 5 1
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    Best I ever dealt with Thank you so much

    Review of , following an experience of by

  • 5 / 5 1
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    Pricing was excellent delivery was excellent. Product may be slightly aged due to hardness of caulking, but still usable.

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  • 5 / 5 1
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    They did a great job of taking and processing my order. The item was shipped immediately and the price was very fair.

    Review of , following an experience of by

  • 5 / 5 1
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    the package was never delivered - when notified, they jumped right on it and sent out another one. Excellent customer service!!!

    Review of , following an experience of by

  • 1 / 5 1
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    Cancelled my order ten days later

    Review of , following an experience of by

    Answer by bestmaterials.com
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    Hello, We were not able to proceed with your order due to the manufacturer minimum required which was not in place at the time of your order. We do apologize for the inconvenience as this was a last-minute update for both of us. There were no alternative options offered and all we could do at this time was issue a refund.

  • 1 / 5 1
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    CUSTOMER SERVICE SUCKED GOT MY ADDRESS WRONG TWICE. DID NOT DISCLOSE THAT THEY COULD NOT DELIVER TO A PO BOX. DID NOT SEND IT USPS AS REQUESTED.

    Review of , following an experience of by

    Answer by bestmaterials.com
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    Hello, Your order was recalled and reshipped using the original shipping method. Tracking information was sent to the account provided. We do apologize for the inconvenience. We do recommend certain carriers due to the limitations and visibility of others. Again, we apologize for the inconvenience and please let us know when the order reaches its destination.

  • 5 / 5 1
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    Great product, great service!

    Review of , following an experience of by

  • 5 / 5 1
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    Ordering is fast and easy and you can call and speak with a live person.

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  • 4 / 5 1
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    I appreciate the quick turnaround of orders

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  • 5 / 5 1
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    Good product and fast delivery. Many thanks

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  • 5 / 5 1
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    Exactly what I ordered, shipped in decent time. I'll be buying here again.

    Review of , following an experience of by

  • 5 / 5 1
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    Our customer was pleased with the product.

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  • 1 / 5 1
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    Sent wrong product. Called and left voicemail and nobody returned my call.

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Arrived much faster than anticipated, thank you!

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  • 5 / 5 1
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    Arrived exactly as expected

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  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    Great product and quick shipping

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  • 5 / 5 1
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    I was a little skeptical ordering online initially, but the prices were significantly less than the equivalent product I found locally, so I took a shot & ended up very impressed. Our order shipped quickly - a week from the order date to delivery, our order was packaged very well and there was no hidden fee's. The only downside was that our order was shipped in 5 boxes, so we were charged additional brokerage fees for the multiple packages (we're in Canada). However, it wasn't a lot and still ended up being less than we'd pay for the same product here. We will not hesitate to order from here again.

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  • 1 / 5 1
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    Beware they are a scam, never deliver the item and wont replace or return money

    Review of , following an experience of by

    Answer by bestmaterials.com
    Flag

    Hello, Your order was delivered to the address provided on your order. The tracking number provided by the carrier has a record of the package being delivered to the front desk and received by TA. If the carrier provided false information, we would need to file a claim. If the package was delivered and you no longer need the product, we can provide a return label and once the item is in transit, we can offer a refund. Please let us know what you would like to do.

  • 5 / 5 1
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    Fast shipping. I would recommend

    Review of , following an experience of by

  • 5 / 5 1
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    The website is very user friendly

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  • 5 / 5 1
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    Product delivered as promised, looking forward to seeing how it holds up over time

    Review of , following an experience of by

  • 4 / 5 1
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    Material delivery was delayed from what was offered on site, however, the staff and logistics pushed for the quickest delivery that was possible.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    It was everything they said it would be and it got here fast

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  • 3 / 5 1
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    the package was never delivered to me

    Review of , following an experience of by

    Answer by bestmaterials.com
    Flag

    Hello, We are currently investigating the order and the tracking information. One of our team members will reach out to you soon for information and an update. We apologize for any inconvenience with the shipment. Thank you for your review and we hope to resolve this for you as soon possible.

  • 5 / 5 1
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    Order got here (AU) from the US in record time. Excellent packing too. Highly and warmly recommended.

    Review of , following an experience of by

  • 5 / 5 1
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    Great service and great products

    Review of , following an experience of by

  • 5 / 5 1
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    I got this product in a timely manner. I haven't used it yet . The weather has been to cold.

    Review of , following an experience of by

  • 3 / 5 1
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    Order was incorrect and had to be reshipped causing a delay in our project

    Review of , following an experience of by

  • 5 / 5 1
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    simple end cap but good design . does the job

    Review of , following an experience of by

  • 4 / 5 1
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    Good

    Review of , following an experience of by

  • 5 / 5 1
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    Best service

    Review of , following an experience of by

  • 1 / 5 1
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    I ordered the material on December 11th to ship to Miami. The salesperson checked with shipping and told me they would ship out that same day. The product was suppose to be delivered in 3 days. Today is now Friday December 29th and the product still has not arrived. Initially the shipper said the product was delivered on December 17. The truck stopped but only had the Bill of Lading and no product on the truck. The shipping company tells us that they are in Atlanta and call them on January 2nd. The company who sold them said I would get an email from logistic on where they are three days ago and have still not received an email. I have a job site shut down waiting for this product. These are just the facts.

    Review of , following an experience of by

  • 5 / 5 1
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    Butyl tape came damaged and we received a full refund. We will definitely be shopping here again.

    Review of , following an experience of by

  • 5 / 5 1
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    Very good product. easy to order and fast delivery.

    Review of , following an experience of by

  • 4 / 5 1
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    Overall, I'm happy with the result regarding my order with BestMaterials. I ended up getting what I needed sooner than the rep for BestMaterials told me over the phone. The ordering process was a little difficult and I had to "clear" my order from their website ordering system and start from scratch. Why, I don't know. But the 2nd time worked fine and I got what I needed in a very reasonable time frame.

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  • 5 / 5 1
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    Great Product, fast shipping and great price!

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  • 5 / 5 1
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    just what I needed

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  • 5 / 5 1
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    they were great and fast.

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  • 5 / 5 1
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    Easy online transaction.

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  • 5 / 5 1
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    fast delivery, quick service!

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  • 5 / 5 1
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    As navigating site is not the easiest in beginning but easier now, shipping was clean seamless no issues once again. I have not had to go through customer service as I haven't had to with orders so far. I like the site and definitely continue to order.

    Review of , following an experience of by

  • 2 / 5 1
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    Customer service was ok. The website was horrible, I spent over an hour trying to order a product Had to call customer service. To place order. I was told they usually don't deal with small businesses.

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  • 5 / 5 1
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    Great price and timely delivery

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  • 5 / 5 1
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    Very easy to use website. Had the exact items I was looking for.

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  • 5 / 5 1
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    Very satisfied with order.

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  • 2 / 5 1
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    The site is awkward to use, unless you click specific buttons in a specific order, the website gives you "quantity error" - but I figured it out, by accident, and was able to order the part I wanted. No confirmation of shipping or status of the order per se; I did receive an email finally that informed me by order had shipped: This was after I found the box on my front porch. I mean, it wasn't terrible ... but it also wasn't great.

    Review of , following an experience of by

    Answer by bestmaterials.com
    Flag

    Hello, Thank you for your feedback on the difficult experience with our website. We will share with our developers. In regard to your order the item was sourced direct from the manufacturer, and we were notified that your order had shipped post receiving. We continue to work with our suppliers on logistical communication to prevent this from happening. We are glad you received your items ordered and hope to improve our customers experiences in the future.

  • 4 / 5 1
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    The order has been received and it is just what I ordered and the quality is excellent. My only issue is the cost of shipping and that is not under your control.

    Review of , following an experience of by

  • 1 / 5 1
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    Sent wrong product, and it arrived bent and dented. Ordered by picture on website. Was NOT what was sent. Shipping is exorbitant. 20% restocking fee to return. Shipping to return was more than the vent cost. Threw out the vent. Will NEVER order anything from them again.

    Review of , following an experience of by

  • 5 / 5 1
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    exactly what i needed.

    Review of , following an experience of by

  • 1 / 5 1
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    Only received 1 out of 4 items on time! Was not informed at any time that there was a problem with the rest of the order, until I called Best Materials. I Had a time sensitive job and paid for 3 day delivery. Talked to a customer service person named Chuck who indicated that there was a problem with the color of NP1 that I ordered, there was no explanation of why I wasn't contacted immediately! I told him The color was not important, and he said that he was shipping the color he had in stock out overnight. One weeks after my original order, with 3 day shipping, and One more week after, they resent out the reorder, overnight air I still hadn't received my order! My out of town job was completed by that time, and work crew had left for home. I called Chuck again to find out what was going on with the order,( that UPS had in their possession). I informed him I no longer needed the product as the job was complete, and to pease cancel the order, and refund any charges to my card! which has not been done yet!

    Review of , following an experience of by

    Answer by bestmaterials.com
    Flag

    Thank you for your review. We will follow up with your refund and have a team member reach out to you as soon as possible.

    Answer by WILLIAM H
    Flag

    Thank you!

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  • 3 / 5 1
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    I felt that from the time I ordered this item on line to the time it arrived was three weeks. I was hopeful to get it earlier, so I could apply before the cold weather possibly set in. Thankfully mid December in the high desert of AZ proved to be mild and I was able to apply tape. Thankfully all worked well, but the average rating is due to the length of time to receive this product.

    Review of , following an experience of by

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