Customer reviews
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Always quick and reliable
Review of , following an experience of by JARED W.
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Courteous and effficient
Review of , following an experience of by MILLIE B.
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Fast shipping, product as described, perfect seller. thanks.
Review of , following an experience of by ELISEO P.
Answer by bestmaterials.comFlagEliseo, thank you for your review. We strive for every order to be as smooth as possible. Thank you again.
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Shipping was good and the product was even better
Review of , following an experience of by GARY H.
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shipping but the products slower than expected but great quality and good website.
Review of , following an experience of by LANE G.
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good service
Review of , following an experience of by AMBROSE M. *
*Pseudonymized data at the request of the author
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They provided the product as requested, also went above and beyond when I called asking questions about the product delivery.
Review of , following an experience of by TRAVIS H.
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This product was no longer available, Best Materials called me to verify that I would be OK with the replacement product, also made by Senco. I appreciate that they called me to OK this.
Review of , following an experience of by KENNETH L.
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It was possible to order the product after waiting 2 years for availability. Shipping cost we excessive.
Review of , following an experience of by JOHN H.
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Easy process. Fast delivery. Got what I needed
Review of , following an experience of by CHRIS L.
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Was good customer service and quick delivery from USA to Canada
Review of , following an experience of by JOHN C.
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Shipping right on time
Review of , following an experience of by JAVIER S.
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good
Review of , following an experience of by FRANÇOIS D.
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The materials order weren’t available and no timeline was available for when they would be. I had to cancel the order and find another supplier at a cost of ~15% more.
Review of , following an experience of by REGINALD C.
Answer by bestmaterials.comFlagHi Reginald, I'm sorry that we weren't able to complete your order for you. There are some items that simply require time to process for shipping. Yours was one of those items. We do provide an estimated lead time for processing orders for shipment for most items. Yours stated a 1-2 day lead time which would be typical. I would love to answer any other questions you might have in order to improve our online communications. You may reach me at logistics@bestmaterials.com. Thank you for your feedback.
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I ordered a 5"x3" reducer, I got a 6"x4" reduce, which is unusable for my project. How do I return this item?
Review of , following an experience of by GARRICK O. *
*Pseudonymized data at the request of the author
Answer by bestmaterials.comFlagThank you for reaching out to us regarding the error. If you would please email us at logistics@bestmaterials.com to process the return. Unfortunately, we do not offer a 5" x 3" reducer. The item number you ordered was a 5" x 4". Regardless, we will take care of the return and credit your card.
Answer by Garrick OFlagThanks, what do I need to return the reducer?
Answer by bestmaterials.comFlagBig apology for the late reply. If you would please reach out using our logistics@bestmaterials.com address I will process the credit. Don't worry about returning the product.
Answer by Garrick OFlagI still have not received any information on how to return item for credit.
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Good selection, fast turn around, pricey shipping for Canada
Review of , following an experience of by MICHAEL A.
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Great price and quick delivery.
Review of , following an experience of by DWIGHT P.
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Site was very easy to use. They delivered on time.
Review of , following an experience of by DONNA D.
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Quick shipping and no issues
Review of , following an experience of by CINDY B.
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Shipping was delayed several days
Review of , following an experience of by EDWARD S.
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Accurate delivery time
Review of , following an experience of by JORGE E.
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Had exactly what I needed.
Review of , following an experience of by DALTON C.
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I like it. The order was placed quickly. delivery was also fast. I will order more.
Review of , following an experience of by ANDRII B.
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Fast delivery. Hard to find item.
Review of , following an experience of by SCOT S.
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Great Inventory. Fast Shipping. Friendly Staff.
Review of , following an experience of by SAVOY M.
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Was able to easily find & order what I needed. Shipped & arrived in a timely manner.
Review of , following an experience of by DAVID M.
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Didn't realize I was going to pay an extra $17 for shipping to order $15 of rollers. Due to shipment coming from Texas and Arizona 😕
Review of , following an experience of by ROBERT S.
Answer by bestmaterials.comFlagHello Robert, I'm not sure I understand what you mean by "extra" shipping. Shipping charges are clearly displayed prior to check out. I would be happy to address any questions you may have regarding your order. Please contact me at logistics@bestmaterials.com.
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Great service installed and satisfied
Review of , following an experience of by GLADYS B.
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Everything good
Review of , following an experience of by OBED C.
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Very good, efficient.
Review of , following an experience of by ERIK B.
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It was quick and easy to find the product I was looking for. I am a repeat customer. Best materials made the recommendation the first time and the NP100 performed better than anticipated, we are expanding our use in the facility.
Review of , following an experience of by JAMES G.
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Excellent service and quick delivery!
Review of , following an experience of by RICHARD T.
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No problems with dealing with them. Fast shipping, product was accurate, and properly packaged
Review of , following an experience of by NOLAN M. *
*Pseudonymized data at the request of the author
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Lots of stuff on website so finding what you need can be tricky, but once that is accomplished it is smooth sailing from there.
Review of , following an experience of by ROBERT M.
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I ordered expandable foam closures and paid $127 for 3 day shipping. I ordered them the morning of February 9th and received them February 21st. I called wanting my $127 back for the 3 day shipping I paid extra for and was told…that’s really not how 3 day shipping work, it can take up to 14 days! Like what?! If that was the case I would have saved my $127 dollars and clicked the “10-14 days” option on shipping!
Review of , following an experience of by NICHOLAS A.
Answer by bestmaterials.comFlagNicholas, My sincerest apologies if that is the response you received. There are no excuses. I would like to give a brief explanation of how shipping is defined. Shipping is the actual time spent, excluding weekends, in transit beginning when the shipper receives the item or items to be shipped up to the end destination. This is how it works with any business that ships material. However, this does not excuse how the explanation was provided to you. If you would like to discuss further you can reach me at logistics@bestmaterials.com.
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First time using the product it splits into two…
Review of , following an experience of by JOEY V.
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Easy order, quick delivery
Review of , following an experience of by MIKE G.
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Not the most user friendly but good enough to get the job done
Review of , following an experience of by ALEXANDER M.
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Best Materials continues to offers the best service, best products and best prices. Month after month, year after year, I can count on Best Materials to come through when I need materials. Thank you!
Review of , following an experience of by ROBERT M.
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Best Materials ships quickly and orders are always correct. The website materials descriptions are informative to help make the best purchasing decisions
Review of , following an experience of by JAMES B.
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Delivered what i ordered
Review of , following an experience of by DEAN D.
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Good
Review of , following an experience of by DOUGLAS N.
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Locating the product I needed on the website was easy.
Review of , following an experience of by DANIEL C.
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Easy to order what I needed, and shipping was fast at a reasonable cost.
Review of , following an experience of by SKIP K.
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Ordered 3 vents, all were bent, damaged due to poor packaging, I’m sure it was the shipper but should have been better protected
Review of , following an experience of by DEL S.
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Product is perfect. Just took a lot longer to receive than I expected. I will definitely be using best materials from now on.
Review of , following an experience of by JACQUELINE R.
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Shouldn’t have needed to ask for shipping info.
Review of , following an experience of by ANDREA M.
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Made it easy to find the 13” dome I needed. Seem to be exactly what I needed
Review of , following an experience of by ROBERT W.
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Fast shipping. Notifications were helpful.
Review of , following an experience of by HECTOR A.
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Very easy to work with. The communication was great. Everything that I expected.
Review of , following an experience of by MICHAEL V.
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Easy to find product but delivery was slow.
Review of , following an experience of by DAVID J.
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One of the best web sites to do business on that I have seen. Very easy to navigate around.
Review of , following an experience of by MARK B.
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Product received quickly and as ordered. Worked perfectly for our needs.
Review of , following an experience of by KEVIN S.
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Convenient website. Quality products.
Review of , following an experience of by JACOB E.
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Awesome
Review of , following an experience of by TRAVIS A.
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You cancelled my order and made it nearly impossible to reorder. This website is extremely frustrating
Review of , following an experience of by RYAN D.
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Shipped correct and on time.
Review of , following an experience of by HENRY F.
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Thank you so much for a well made product!
Review of , following an experience of by DAVE W.
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Excellent
Review of , following an experience of by SCOTT L.
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The handle is good...easy enough to put it on the scoop....does a fine job...The shipping fee was too high and it took too long....Thank you!
Review of , following an experience of by RICHARD B.
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The order is very precise shipped fast less than a week nothing was at all damaged the driver came with a Moffett very courteous very conscientious great great job
Review of , following an experience of by ROBERT G.
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bestmaterials.com makes it fairly easy to find what you're looking for. They just have so much product you better have the right terminology to narrow your search.
Review of , following an experience of by JAMES B.
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Easy ordering and fast shipping! Very satisfied
Review of , following an experience of by KEVIN S.
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Best I ever dealt with Thank you so much
Review of , following an experience of by CHARLIE K.
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Pricing was excellent delivery was excellent. Product may be slightly aged due to hardness of caulking, but still usable.
Review of , following an experience of by DANIEL R.
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They did a great job of taking and processing my order. The item was shipped immediately and the price was very fair.
Review of , following an experience of by PAUL K.
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the package was never delivered - when notified, they jumped right on it and sent out another one. Excellent customer service!!!
Review of , following an experience of by ROBERT E.
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Cancelled my order ten days later
Review of , following an experience of by JIMMY C.
Answer by bestmaterials.comFlagHello, We were not able to proceed with your order due to the manufacturer minimum required which was not in place at the time of your order. We do apologize for the inconvenience as this was a last-minute update for both of us. There were no alternative options offered and all we could do at this time was issue a refund.
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CUSTOMER SERVICE SUCKED GOT MY ADDRESS WRONG TWICE. DID NOT DISCLOSE THAT THEY COULD NOT DELIVER TO A PO BOX. DID NOT SEND IT USPS AS REQUESTED.
Review of , following an experience of by MARTIN L.
Answer by bestmaterials.comFlagHello, Your order was recalled and reshipped using the original shipping method. Tracking information was sent to the account provided. We do apologize for the inconvenience. We do recommend certain carriers due to the limitations and visibility of others. Again, we apologize for the inconvenience and please let us know when the order reaches its destination.
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Great product, great service!
Review of , following an experience of by MIKE H.
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Ordering is fast and easy and you can call and speak with a live person.
Review of , following an experience of by PARTS D.
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I appreciate the quick turnaround of orders
Review of , following an experience of by THOMAS R.
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Good product and fast delivery. Many thanks
Review of , following an experience of by CHRIS M.
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Exactly what I ordered, shipped in decent time. I'll be buying here again.
Review of , following an experience of by FORREST J.
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Our customer was pleased with the product.
Review of , following an experience of by CHRISTOPHER A.
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Sent wrong product. Called and left voicemail and nobody returned my call.
Review of , following an experience of by CHRIS M.
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Very good, great service. I would recommend.
Review of , following an experience of by NATHAN M.
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Arrived much faster than anticipated, thank you!
Review of , following an experience of by ANDREW S.
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Arrived exactly as expected
Review of , following an experience of by FRANK C.
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excellent
Review of , following an experience of by TIMOTHY S.
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Great product and quick shipping
Review of , following an experience of by CHAD S.
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I was a little skeptical ordering online initially, but the prices were significantly less than the equivalent product I found locally, so I took a shot & ended up very impressed. Our order shipped quickly - a week from the order date to delivery, our order was packaged very well and there was no hidden fee's. The only downside was that our order was shipped in 5 boxes, so we were charged additional brokerage fees for the multiple packages (we're in Canada). However, it wasn't a lot and still ended up being less than we'd pay for the same product here. We will not hesitate to order from here again.
Review of , following an experience of by MELISSA S.
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Beware they are a scam, never deliver the item and wont replace or return money
Review of , following an experience of by ANTONINO P.
Answer by bestmaterials.comFlagHello, Your order was delivered to the address provided on your order. The tracking number provided by the carrier has a record of the package being delivered to the front desk and received by TA. If the carrier provided false information, we would need to file a claim. If the package was delivered and you no longer need the product, we can provide a return label and once the item is in transit, we can offer a refund. Please let us know what you would like to do.
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Fast shipping. I would recommend
Review of , following an experience of by BOBBIE H.
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The website is very user friendly
Review of , following an experience of by KIM W.
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Product delivered as promised, looking forward to seeing how it holds up over time
Review of , following an experience of by ED S.
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Material delivery was delayed from what was offered on site, however, the staff and logistics pushed for the quickest delivery that was possible.
Review of , following an experience of by EFRAIN M. *
*Pseudonymized data at the request of the author
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It was everything they said it would be and it got here fast
Review of , following an experience of by KEVIN T.
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the package was never delivered to me
Review of , following an experience of by MICHAEL P.
Answer by bestmaterials.comFlagHello, We are currently investigating the order and the tracking information. One of our team members will reach out to you soon for information and an update. We apologize for any inconvenience with the shipment. Thank you for your review and we hope to resolve this for you as soon possible.
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Order got here (AU) from the US in record time. Excellent packing too. Highly and warmly recommended.
Review of , following an experience of by ROEL V.
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Great service and great products
Review of , following an experience of by KEITH S.
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I got this product in a timely manner. I haven't used it yet . The weather has been to cold.
Review of , following an experience of by KENNETH D.
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Order was incorrect and had to be reshipped causing a delay in our project
Review of , following an experience of by GARY S.
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simple end cap but good design . does the job
Review of , following an experience of by DAVID B.
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Good
Review of , following an experience of by CASEY A.
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Best service
Review of , following an experience of by JOEL V.
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I ordered the material on December 11th to ship to Miami. The salesperson checked with shipping and told me they would ship out that same day. The product was suppose to be delivered in 3 days. Today is now Friday December 29th and the product still has not arrived. Initially the shipper said the product was delivered on December 17. The truck stopped but only had the Bill of Lading and no product on the truck. The shipping company tells us that they are in Atlanta and call them on January 2nd. The company who sold them said I would get an email from logistic on where they are three days ago and have still not received an email. I have a job site shut down waiting for this product. These are just the facts.
Review of , following an experience of by RICHARD H.
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Butyl tape came damaged and we received a full refund. We will definitely be shopping here again.
Review of , following an experience of by JOSH M.
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Very good product. easy to order and fast delivery.
Review of , following an experience of by PATRICK H.
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Overall, I'm happy with the result regarding my order with BestMaterials. I ended up getting what I needed sooner than the rep for BestMaterials told me over the phone. The ordering process was a little difficult and I had to "clear" my order from their website ordering system and start from scratch. Why, I don't know. But the 2nd time worked fine and I got what I needed in a very reasonable time frame.
Review of , following an experience of by TIM H.
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Great Product, fast shipping and great price!
Review of , following an experience of by DARRYL W.
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just what I needed
Review of , following an experience of by MICHELLE G.
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they were great and fast.
Review of , following an experience of by NICK Y.
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Easy online transaction.
Review of , following an experience of by DOUG W.
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fast delivery, quick service!
Review of , following an experience of by MARK R.
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As navigating site is not the easiest in beginning but easier now, shipping was clean seamless no issues once again. I have not had to go through customer service as I haven't had to with orders so far. I like the site and definitely continue to order.
Review of , following an experience of by CLINTON F.
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Customer service was ok. The website was horrible, I spent over an hour trying to order a product Had to call customer service. To place order. I was told they usually don't deal with small businesses.
Review of , following an experience of by RICHARD P.
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Great price and timely delivery
Review of , following an experience of by JUSTIN K.
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Very easy to use website. Had the exact items I was looking for.
Review of , following an experience of by GREGORY S.
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Very satisfied with order.
Review of , following an experience of by EDUARDO M.
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The site is awkward to use, unless you click specific buttons in a specific order, the website gives you "quantity error" - but I figured it out, by accident, and was able to order the part I wanted. No confirmation of shipping or status of the order per se; I did receive an email finally that informed me by order had shipped: This was after I found the box on my front porch. I mean, it wasn't terrible ... but it also wasn't great.
Review of , following an experience of by JAMES W.
Answer by bestmaterials.comFlagHello, Thank you for your feedback on the difficult experience with our website. We will share with our developers. In regard to your order the item was sourced direct from the manufacturer, and we were notified that your order had shipped post receiving. We continue to work with our suppliers on logistical communication to prevent this from happening. We are glad you received your items ordered and hope to improve our customers experiences in the future.
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The order has been received and it is just what I ordered and the quality is excellent. My only issue is the cost of shipping and that is not under your control.
Review of , following an experience of by WILLIAM W.
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Sent wrong product, and it arrived bent and dented. Ordered by picture on website. Was NOT what was sent. Shipping is exorbitant. 20% restocking fee to return. Shipping to return was more than the vent cost. Threw out the vent. Will NEVER order anything from them again.
Review of , following an experience of by JB M.
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exactly what i needed.
Review of , following an experience of by MATTHEW T.
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Only received 1 out of 4 items on time! Was not informed at any time that there was a problem with the rest of the order, until I called Best Materials. I Had a time sensitive job and paid for 3 day delivery. Talked to a customer service person named Chuck who indicated that there was a problem with the color of NP1 that I ordered, there was no explanation of why I wasn't contacted immediately! I told him The color was not important, and he said that he was shipping the color he had in stock out overnight. One weeks after my original order, with 3 day shipping, and One more week after, they resent out the reorder, overnight air I still hadn't received my order! My out of town job was completed by that time, and work crew had left for home. I called Chuck again to find out what was going on with the order,( that UPS had in their possession). I informed him I no longer needed the product as the job was complete, and to pease cancel the order, and refund any charges to my card! which has not been done yet!
Review of , following an experience of by WILLIAM H.
Answer by bestmaterials.comFlagThank you for your review. We will follow up with your refund and have a team member reach out to you as soon as possible.
Answer by WILLIAM HFlagThank you!
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I felt that from the time I ordered this item on line to the time it arrived was three weeks. I was hopeful to get it earlier, so I could apply before the cold weather possibly set in. Thankfully mid December in the high desert of AZ proved to be mild and I was able to apply tape. Thankfully all worked well, but the average rating is due to the length of time to receive this product.
Review of , following an experience of by MARION G.
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