Customer reviews for tonneaufactoryoutlet.com

Customer reviews

• 5 / 5

  

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  Easy to communicate with. Prompt service. I received my cover in a timely manner.

  Review of 5/11/22, following an experience of 4/12/22 by A A. *

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• 5 / 5

  

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  Very responsive and a good price on the product

  Review of 5/3/22, following an experience of 4/4/22 by A A. *

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• 5 / 5

  

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  Quick shipping, great product! No complaints at all!

  Review of 5/2/22, following an experience of 3/21/22 by A A. *

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• 5 / 5

  

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  The sales people were helpful without applying pressure. When they made a commitment, they not only kept it, but exceeded it. I have recommended them to people I know, including the dealership where I purchased my new truck. It looks great!

  Review of 4/28/22, following an experience of 3/31/22 by A A. *

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• 5 / 5

  

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  Best website for my Retrax in terms of price and support. I mean, these people are truly the best! You will not get a better price anywhere

  Review of 4/28/22, following an experience of 3/29/22 by A A. *

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• 5 / 5

  

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  2nd tonneau cover from Tonneau Factory Outlet. Called in order, was told when it would be delivered and It was right on time. When this truck is traded in for a new one l will order again from Tonneau Factory Outlet. Top notch company. Thank you!

  Review of 4/27/22, following an experience of 3/23/22 by A A. *

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• 5 / 5

  

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  Very Easy to business with. I would recommend.

  Review of 4/19/22, following an experience of 3/22/22 by A A. *

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• 5 / 5

  

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  Easy to install and a great product.

  Review of 4/18/22, following an experience of 1/31/22 by A A. *

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• 5 / 5

  

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  Excellent price, delivery, and quality!

  Review of 4/14/22, following an experience of 3/17/22 by A A. *

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• 5 / 5

  

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  Great people, great price, fast shipping

  Review of 4/14/22, following an experience of 3/11/22 by A A. *

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• 5 / 5

  

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  As promised.

  Review of 4/13/22, following an experience of 3/11/22 by A A. *

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• 5 / 5

  

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  Good price and customer service. Retrax pro xr came quickly and installed beautifully.

  Review of 4/7/22, following an experience of 3/10/22 by A A. *

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• 5 / 5

  

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  Thank you Tonneau Factory Outlet! The new Bakflip G2 for my 2022 Ford Maverick looks great. A quality product at a good price. This is what customers are looking for.

  Review of 4/6/22, following an experience of 3/10/22 by A A. *

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• 5 / 5

  

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  Nothing but positives for the company. I contacted them after seeing they are a vendor on Ramforum and they were extremely helpful. They had the cover I wanted, the price was better than elsewhere, it was shipped quickly (by today's standards) and it fits perfectly. I definitely wouldn't hesitate to purchase from them again.

  Review of 3/31/22, following an experience of 2/25/22 by A A. *

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• 5 / 5

  

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  Very pleased with my Bakflip G2. They had the lowest price I could find. Extremely helpful personnel. Great delivery time. Would definitely recommend them.

  Review of 3/30/22, following an experience of 3/4/22 by A A. *

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• 4 / 5

  

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  Everything is good except that the cover leaks on one side by the lift gate.

  Review of 3/29/22, following an experience of 11/8/21 by A A. *

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• 5 / 5

  

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  Great service great prices

  Review of 3/27/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  Purchase was easy. Cover arrived within a week, and I installed pretty easily as instructed. However, at the hinge point for lifting the front cover, there was a small void in the weather stripping that would have allowed water to run straight into the bed. I critiqued that and within two days I received a email asking for pictures to try and correct the problem. I was sent new lengths of weather stripping that I installed in less than and hour and the problem was resolved. Thank you Jamie. All in all, a good experience and recommend this product and company.

  Review of 3/25/22, following an experience of 2/25/22 by A A. *

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• 5 / 5

  

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  Got the best price after shopping around and doing my research for a Retrax Pro XR. At first I was a little skeptical but communication with Jeff was good and eased my worries. I have already recommended the website to others.

  Review of 3/24/22, following an experience of 2/21/22 by A A. *

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• 5 / 5

  

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  Best prices, excellent at providing information and pro's and con's of various solutions.

  Review of 3/19/22, following an experience of 2/15/22 by A A. *

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• 3 / 5

  

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  My first order was lost (producer's fault I'm told) but I called I don't know how many times to get it figured out and it simply took too long. It didn't need to. I realize producers of products (in this case BAK) are backed up but that was not the reason for my delay. Mine order was simply lost and it should not have taken as long to get the whole situation rectified.

  Review of 3/17/22, following an experience of 1/28/22 by A A. *

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• 5 / 5

  

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  Good prices. Fast shipment. Great customer service.

  Review of 3/15/22, following an experience of 2/11/22 by A A. *

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• 5 / 5

  

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  Excellent to deal with. Very competitive and product arrived in timely fashion. Installation was not difficult with good instructions. Very satisfied customer.

  Review of 3/12/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  Great tonneau, great price, great service

  Review of 3/8/22, following an experience of 2/1/22 by A A. *

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• 5 / 5

  

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  The customer service was fantastic, and they had the best price hands down of anyone on the internet and that included shipping. I would highly recommend Tonneau Factory Outlet to anyone. Thank you!

  Review of 3/3/22, following an experience of 2/6/22 by A A. *

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• 5 / 5

  

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  Best price shipped on time.

  Review of 3/3/22, following an experience of 2/4/22 by A A. *

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• 5 / 5

  

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  Everything was great and my order actually came quicker than the date they originally gave me.The price was the best on the internet.

  Review of 3/1/22, following an experience of 1/25/22 by A A. *

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• 5 / 5

  

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  Courteous, Helpful, Prompt.

  Review of 2/28/22, following an experience of 1/28/22 by A A. *

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• 5 / 5

  

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  Don't have the 22 Maverick yet maybe 2 more months order truck 6-21-21. Based on online reviews, local owner's opinions and company reputation, I ordered before cover was in production. They had the best price, delivery and follow through. Highly recommend product and tonneaufactoryoutlet.com .

  Review of 2/24/22, following an experience of 11/12/21 by A A. *

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• 5 / 5

  

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  Great experience. Would definitely recommend

  Review of 2/23/22, following an experience of 1/27/22 by A A. *

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• 5 / 5

  

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  This was the easiest transaction ever. They knew the cover I wanted and got it shipped to me

  Review of 2/23/22, following an experience of 1/20/22 by A A. *

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• 5 / 5

  

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  Item arrived fast and was easy to install. Great service.

  Review of 2/23/22, following an experience of 1/21/22 by A A. *

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• 5 / 5

  

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  Very pleased with the pricing and the follow-through on delivery. And what's more, the tonneau cover was surprisingly easy to install.

  Review of 2/22/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  Extremely pleased with Tonneau Factory Outlet! Kudos to Jeff, Gary, and everyone else that helped me. My BAK MX4 was delayed but through no fault of theirs. It was just delayed from the factory because it was a totally new truck model. They kept me informed! The price was great and product was superb, and that says nothing about their customer service response!

  Review of 2/22/22, following an experience of 12/4/21 by A A. *

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• 5 / 5

  

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  Best price and quality product , as described. Truly 5 stars!

  Review of 2/18/22, following an experience of 1/25/22 by A A. *

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• 5 / 5

  

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  Excellent customer service, price and follow up. Easy transaction and the top arrived sooner than promised and was well packaged. Highly recommend.

  Review of 2/17/22, following an experience of 1/18/22 by A A. *

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• 5 / 5

  

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  Received my cover very fast. Great service!

  Review of 2/16/22, following an experience of 1/13/22 by A A. *

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• 5 / 5

  

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  The cover fit perfect Price was right Shipping was fast

  Review of 2/16/22, following an experience of 1/22/22 by A A. *

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• 5 / 5

  

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  Best price, fast shipping and excellent customer service...what more could you ask!!

  Review of 2/15/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  The tonneau cover is excellent. It looks great, fits perfect, and was easy to install. The only issue was the delay from the factory. I can't fault them for that. As soon as it was in stock, they shipped it out fast. Highly recommend tonneau factory outlet and the Bak tonneau cover.

  Review of 2/15/22, following an experience of 11/28/21 by A A. *

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• 5 / 5

  

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  Got the cover that I wanted at a reasonable price. Fast and efficient ordering and follow through. Very fast shipping.

  Review of 2/10/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  While the manufacturer sent me the wrong cover, Tonneau Factory outlet took care of the issue right away, had my new cover shipped and arrived in a week. They also arranged for fed ex to pick up the wrong cover that was sent. Great experience, Destynee was awesome to work with to solve the issues... I highly recommend.

  Review of 2/8/22, following an experience of 1/12/22 by A A. *

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• 5 / 5

  

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  Great product, excellent communication and fast shipping.

  Review of 2/2/22, following an experience of 1/7/22 by A A. *

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• 5 / 5

  

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  Best price by far. Received in a week, drop shipped from the factory. Most of all, I really like this cover and glad I got something nice. I’m also glad I took the time to install it myself at home. That helped me understand how it works, and if I have a problem later, I’ll know what to do.

  Review of 2/2/22, following an experience of 1/8/22 by A A. *

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• 5 / 5

  

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  great cover

  Review of 2/1/22, following an experience of 12/29/21 by A A. *

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• 5 / 5

  

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  They were very easy to order through and best pricing around.

  Review of 1/25/22, following an experience of 12/17/21 by A A. *

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• 5 / 5

  

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  The gentleman was very helpful in making my decision. Good price and friendly staff

  Review of 1/13/22, following an experience of 12/18/21 by A A. *

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• 5 / 5

  

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  Very easy process, easy to pay through PayPal.

  Review of 1/13/22, following an experience of 12/19/21 by A A. *

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• 5 / 5

  

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  I dealt with jeff first on line then talked with him best service I ever had the website stated lowest price and he was the lowest.

  Review of 1/11/22, following an experience of 11/2/21 by A A. *

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• 5 / 5

  

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  Great customer service and great pricing. I'm a repeat customer, they are my go to for all my bed covers.

  Review of 1/11/22, following an experience of 12/8/21 by A A. *

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• 5 / 5

  

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  I wanted a Extang cover for my new F150 and Tonneau Factory Outlet was easy to work with, made sure the order was correct and offered a great price. Cover showed up earlier than expected and is perfect. Would highly recommend Tonneau Factory Outlet.

  Review of 1/7/22, following an experience of 12/6/21 by A A. *

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• 5 / 5

  

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  Great experience! It could not have been easier!

  Review of 1/5/22, following an experience of 12/7/21 by A A. *

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• 5 / 5

  

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  very nice people

  Review of 1/4/22, following an experience of 12/7/21 by A A. *

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• 5 / 5

  

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  I talked with Jeff from the tonnueau factory outlet, it was a great experience I believe he went beyond explaining to me what questions I had asked of him I did purchase the MX cover it came in it was installed by me in an hour works fantastic truck looks great I could not be happier.

  Review of 1/4/22, following an experience of 11/8/21 by A A. *

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• 5 / 5

  

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  great pricing and awesome customer support!

  Review of 1/4/22, following an experience of 11/10/21 by A A. *

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• 1 / 5

  

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  I received my order and it was missing truck rack ladder rails. Even though it’s completely there fault I have to wait up to another week to get the missing parts shipped out to me. There was nothing offered to expedite processing of receiving the missing parts

  Review of 1/4/22, following an experience of 11/10/21 by A A. *

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• 5 / 5

  

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  Fast shipping and best prices by far.

  Review of 1/4/22, following an experience of 12/6/21 by A A. *

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• 5 / 5

  

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  Gave me instant quote that beat anything else I had seen. Thanks

  Review of 12/20/21, following an experience of 11/22/21 by A A. *

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• 5 / 5

  

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  My entire experience was superb! The entire process from ordering to shipping and receiving was flawless, The entire team at Tonneau Factory Outlet was absolutely phenomenal in assuring my order was fulfilled. As well, the team was helpful, courteous, and upmost professional. A big thumbs-up to the entire Tonneau Factory Outlet team, and I will definitely recommend!

  Review of 12/15/21, following an experience of 10/1/21 by A A. *

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• 5 / 5

  

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  The cover was delivered earlier than I expected. One of the corner caps came cracked. I promptly had a new one shipped out to make things right. I will buying from tonneaufactoryoutlet again.

  Review of 12/15/21, following an experience of 11/19/21 by A A. *

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• 5 / 5

  

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  A bit over a month ago I purchased a cover a Remax pro and so far am very happy with functionality and quality. My only complaint is with the shipping company. Both the seller and the factory have nothing to do with the games they are now playing.Delivery proved to be sticking point. The delivery company tried to state that they attempted delivery at 2:15 in the afternoon! I have a H.D video camera on my front door that's also infra-red. Any attempt to approach gets you videoed. For the date and time frame, a complete blank FED EX, be warned, I am not the only one using video. They also had the Gaul to state that next time I should manage my delivery better. Like I was supposed to know that their delivery guy was going to quit early and go home on Friday afternoon for his weekend. Today there are 2 choices. Fed Ex and U.P.S... And they know it. Heck the U.S.P.S. is actually starting to look good again.

  Review of 12/8/21, following an experience of 10/30/21 by A A. *

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• 5 / 5

  

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  Great products and service before and after the sale. Purchased the Angry Elephant rack system with TS raised rail system and Truxedo x15 pro tonneau cover for my 2022 Ford Maverick.

  Review of 12/8/21, following an experience of 11/9/21 by A A. *

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• 5 / 5

  

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  Outstanding product with great customer service. This company is not that pushy car salesmen , there very knowledgeable and like talking to a family member ..happy shopping;)

  Review of 12/8/21, following an experience of 10/28/21 by A A. *

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• 5 / 5

  

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  Service was great and pricing couldn't be beat! This is the 2nd tonneau cover I have purchased from them.

  Review of 12/8/21, following an experience of 11/9/21 by A A. *

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• 5 / 5

  

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  Easy install, a little sticky so I rubbed a little paraffin wax in the channels and it rolls perfectly.

  Review of 12/8/21, following an experience of 11/4/21 by A A. *

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• 5 / 5

  

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  I’m super impressed with my bed cover. Jeff was terrific to work with. He got me the cover I wanted a a great price and fast delivery. I installed it myself in about a half hour. Thank you!

  Review of 12/7/21, following an experience of 10/28/21 by A A. *

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• 5 / 5

  

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  They found me the best price and expedited my shipment to the location I was at before moving on. Everything they promised me they came through with in flying colors!! Clint

  Review of 12/7/21, following an experience of 11/12/21 by A A. *

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• 5 / 5

  

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  Easy install, works great, looks good, very pleased, money well spent.

  Review of 11/29/21, following an experience of 10/22/21 by A A. *

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• 5 / 5

  

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  Good price and excellent product

  Review of 11/26/21, following an experience of 10/25/21 by A A. *

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• 5 / 5

  

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  Excellent order process and received my cover ahead of schedule

  Review of 11/26/21, following an experience of 10/31/21 by A A. *

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• 5 / 5

  

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  love my mx4 tonneau cover . bought two for myself n my son instalation was easy .

  Review of 11/25/21, following an experience of 10/18/21 by A A. *

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• 5 / 5

  

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  Great cover

  Review of 11/25/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  very pleased would recommend you anytime . bought two mx4 covers simple installation thanks again .

  Review of 11/24/21, following an experience of 10/16/21 by A A. *

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• 5 / 5

  

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  I have ordered a Bakflip tonneau cover, Bedrug and a bedstep from Tonneau Factory Outlet. Great pricing, fast shipping and excellent customer service. Always a pleasure to deal with and I'll only order my truck accessories from them.

  Review of 11/24/21, following an experience of 9/23/21 by A A. *

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• 5 / 5

  

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  the service is pretty good, I will recommend it, they give me the best price on the market and also they shipped really quick, the product came with the passenger end cap broken but they send the replacement so fast.

  Review of 11/23/21, following an experience of 10/19/21 by A A. *

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• 5 / 5

  

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  fair price and nice communication, shipping is a little bit longer, but can understand due to covid-19

  Review of 11/20/21, following an experience of 10/7/21 by A A. *

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• 5 / 5

  

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  Fast and friendly.

  Review of 11/19/21, following an experience of 10/23/21 by A A. *

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• 5 / 5

  

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  Customer was great best price and it shipped sooner then I was told. Install was easy done in less the 1/2 hr from opening box to putyrools away

  Review of 11/18/21, following an experience of 10/7/21 by A A. *

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• 5 / 5

  

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  Great customer service. Thank you

  Review of 11/18/21, following an experience of 10/19/21 by A A. *

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• 5 / 5

  

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  great communication, very helpful, highly recommend calling in. super helpful with multiple payment methods and a 4 week lead time turned into 10 day delivery.

  Review of 11/18/21, following an experience of 10/21/21 by A A. *

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• 5 / 5

  

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  Sales person was amazing and informative

  Review of 11/18/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  Good price, great product. It fit my Ridgeline perfect. Good, accurate communications and service from Tonneau Factory Outlet.

  Review of 11/17/21, following an experience of 10/18/21 by A A. *

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• 5 / 5

  

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  Great Product

  Review of 11/16/21, following an experience of 10/6/21 by A A. *

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• 5 / 5

  

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  You guys are great and preformed as promised. Thanks

  Review of 11/11/21, following an experience of 9/30/21 by A A. *

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• 5 / 5

  

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  First, by far the least expensive. Second, all the support you could ask for Last, easy to install.

  Review of 11/11/21, following an experience of 10/12/21 by A A. *

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• 5 / 5

  

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  As advertised. Great customer service. Arrived quickly

  Review of 11/11/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  Great customer support.

  Review of 11/11/21, following an experience of 10/6/21 by A A. *

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• 5 / 5

  

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  A service!

  Review of 11/11/21, following an experience of 10/19/21 by A A. *

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• 5 / 5

  

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  Had a few hiccups when receiving my order but the team at Tonneau Factory Outlet were on it and had it corrected quickly. Would order from them again.

  Review of 11/10/21, following an experience of 9/28/21 by A A. *

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• 5 / 5

  

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  The bak x4s tonneau cover was exactly as expected. It should be noted that shipping took a little longer than I thought it would.

  Review of 11/5/21, following an experience of 9/20/21 by A A. *

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• 5 / 5

  

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  Love this place, they were very easy to work and went over all the options that was available and made sure I got what I wanted.

  Review of 11/5/21, following an experience of 10/1/21 by A A. *

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• 5 / 5

  

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  Easy to work with and made sure I had everything I needed to make my decision.

  Review of 11/5/21, following an experience of 10/2/21 by A A. *

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• 5 / 5

  

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  Great purchasing experience. Love my new tonneau cover for my 2012 F-150. Far better than my old canvas one and I purchased it because it works with my new Yakima racks.

  Review of 11/5/21, following an experience of 6/17/21 by A A. *

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• 1 / 5

  

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  I returned my cover without taking delivery and 3 weeks later I still have not recieved credit nor a response requesting my refund. Ive emailed 2x and no response. And dont think you are purchasing from these people directly. They are just a middle man that gets their tops from the same distributor and evryone else.

  Review of 11/5/21, following an experience of 9/16/21 by A A. *

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• 5 / 5

  

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  Great service. Excellent communication. Helped put together a great rack and tonneau cover package. Very pleased! Highly recommended!

  Review of 11/5/21, following an experience of 9/28/21 by A A. *

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• 5 / 5

  

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  Best price anywhere.

  Review of 11/5/21, following an experience of 10/1/21 by A A. *

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• 5 / 5

  

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  Great customer service and very quick delivery. I highly recommend!

  Review of 11/5/21, following an experience of 9/23/21 by A A. *

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• 5 / 5

  

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  Best price online, helpful and knowledgeable salesman. Order arrived before they said it would. Very pleased with ease of installation and quality of product.

  Review of 10/20/21, following an experience of 9/24/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service, great prices. Customer support was very good. The tonneau cover looks great!!!!!

  Review of 10/19/21, following an experience of 9/23/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered a cover no longer in production. They called me to advise and discussed alternatives after which they adjusted the charge and the order placed. Couldn't be better!!

  Review of 10/18/21, following an experience of 9/6/21 by A A. *

  *Pseudonymized data at the request of the author

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