Customer reviews for tonneaufactoryoutlet.com

Customer reviews

• 5 / 5

  

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  Product arrived in time window promised, install was easy. Be careful when installing bed rails, panels wont lock completely if you install wrong.

  Review of 7/13/25, following an experience of 6/17/25 by JASON R.

• 5 / 5

  

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  Fast and easy for payment and shipping . Plus they wanted a confirmation that I made order before they shipped to avoid any confusion. Got really good deal I couldn’t pass up

  Review of 6/19/25, following an experience of 5/26/25 by BRYCE H.

• 5 / 5

  

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  Quick delivery and great cover!

  Review of 5/16/25, following an experience of 4/23/25 by JON F.

• 3 / 5

  

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  Shipping was a nightmare it took over week to get when it said 3 to 5 days. I was late leaving for my vacation waiting on my cover!!!!

  Review of 4/8/25, following an experience of 3/16/25 by ALLEN C.

• 5 / 5

  

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  Great service and fast shipping. Product is perfect!

  Review of 3/19/25, following an experience of 2/23/25 by BRANDON S.

• 5 / 5

  

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  Great price and quick delivery.

  Review of 2/12/25, following an experience of 1/20/25 by ANONYMOUS A.

• 5 / 5

  

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  Cover fit perfect , it seals tight and was pretty easy to install

  Review of 1/31/25, following an experience of 1/4/25 by KEITH D.

• 3 / 5

  

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  Got my cover but didn’t get the bed divider that was a gift for buying for this company

  Review of 1/21/25, following an experience of 12/28/24 by VICTOR A.

• 5 / 5

  

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  Staff was friendly and very helpful! The price is unbeatable! I will definitely be a return customer! A huge thanks to the staff and tonneau factory outlet for making my truck not only look better but function better for my needs and my family’s!!

  Review of 1/8/25, following an experience of 10/17/24 by ANONYMOUS A.

• 5 / 5

  

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  Great price. Everything as expected

  Review of 11/26/24, following an experience of 10/31/24 by TODD A.

• 4 / 5

  

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  Site navigation was smooth. Delivery was timely. The Truxsport cover seems well made and closes securely. The installation video from TFO did not mention a torque value for the hold down bolts while the manual did. Cover seems made of substantial material and should have a long service life. Also comes w/ a good warranty. Time will tell.

  Review of 11/22/24, following an experience of 10/29/24 by DAVID U.

• 3 / 5

  

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  Receiving the product was great and fast, but when you have to return the item the process takes way to long to receive your credit back onto card.

  Review of 11/21/24, following an experience of 10/29/24 by BRIAN G.

• 5 / 5

  

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  Quick shipping. Great customer service and communications. No complaints at all. Will use again in the future.

  Review of 8/30/24, following an experience of 8/2/24 by DONNIE V.

• 5 / 5

  

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  Got exactly what I ordered and I got it sooner then expected. Will use again

  Review of 8/9/24, following an experience of 7/12/24 by BETH P.

• 4 / 5

  

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  cover fit nice and well constructed. The tacoma had rails installed and the back handsprings were very tight to extend and lock in place.

  Review of 8/2/24, following an experience of 7/1/24 by JAMES J.

• 1 / 5

  

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  I’m a veteran overseas and they still offer overseas shipping on their website but didn’t honor it now I’m down 400 dollars and will never order from them again

  Review of 8/2/24, following an experience of 6/19/24 by LARRY N.

• 1 / 5

  

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  Not a fan of cheap material

  Review of 6/7/24, following an experience of 5/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived on time. Quality exceeded my expectations. Very easy install in 40 min by 80 year old man

  Review of 4/30/24, following an experience of 3/29/24 by A A. *

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• 5 / 5

  

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  My order was shipped quickly, they communicated well and kept me informed of my order status. I had one item out of stock which they let me know of immediately. I received the out of stock item within a week of the initial order. Very pleased with customer service, thank you!

  Review of 4/10/24, following an experience of 3/10/24 by A A. *

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• 5 / 5

  

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  I’m happy with this transaction . The site was easy to use,order and pay. My order was shipped the same day and arrived before I was expecting it. I will use this company again for my next truck

  Review of 4/5/24, following an experience of 3/14/24 by A A. *

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• 5 / 5

  

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  Second cover I buy from factory outlet. But this one is really good. Smooth operation, easy to assemble. Of course, it’s price but well worth upgrading. Endless options with the rail system, to add racks or accessories. I can be camping one day. Taking bikes strolls another day. Or, loading my ladder for work.

  Review of 4/5/24, following an experience of 3/12/24 by A A. *

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• 5 / 5

  

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  Went on easy and looks great. It’s just what I was looking for in my off road truck.

  Review of 3/4/24, following an experience of 2/5/24 by A A. *

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• 5 / 5

  

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  We are so very happy with our new cover. It fits great and it looks great. We ordered a seal for the back end for the minor gap, but unfortunately all these companies we ordered from sent terrible seals. Right after we ordered, then we got a notice that there would be a free seal with each order. If we had known, we would have waited 3 days LOL

  Review of 2/27/24, following an experience of 1/30/24 by A A. *

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• 5 / 5

  

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  This is second Bakflip I have owned. The first one is going strong after 10 years.

  Review of 2/21/24, following an experience of 1/26/24 by A A. *

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• 5 / 5

  

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  easy to install. great cover

  Review of 2/20/24, following an experience of 1/11/24 by A A. *

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• 5 / 5

  

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  The cover material seems to he very durable. Installation was very easy. Fully meets expectations.

  Review of 1/27/24, following an experience of 1/3/24 by A A. *

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• 5 / 5

  

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  I buy the same one every time I switch trucks. Easy to install and very durable.

  Review of 1/17/24, following an experience of 12/19/23 by A A. *

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• 5 / 5

  

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  My cover was delivered quickly and it fits and loos great!

  Review of 1/3/24, following an experience of 12/10/23 by A A. *

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• 5 / 5

  

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  We had a problem with shipping damage and they replaced the damaged cover right away. It's a great cover. Thanks for the great customer service

  Review of 12/28/23, following an experience of 11/29/23 by A A. *

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• 5 / 5

  

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  The service provided by Tonneau Factory Outlet was outstanding. They were very helpful resolving a shipment error with BAK Industries and kept me informed throughout the process. I am very satisfied with my tonneau cover and would highly recommend Tonneau Factory Outlet to anyone looking to purchase a tonneau cover.

  Review of 11/1/23, following an experience of 10/6/23 by A A. *

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• 5 / 5

  

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  Quick and easy service with prompt service

  Review of 9/29/23, following an experience of 9/1/23 by A A. *

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• 5 / 5

  

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  The factory sent me the wrong size cover. So I call them and they got right on it and I had the replacement cover I a little over a week...

  Review of 9/21/23, following an experience of 8/26/23 by A A. *

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• 5 / 5

  

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  I had a problem with the order and they corrected it immediately and when I realized I had a different ladder rack; (I ordered from another place) and needed a T-slot track, I called customer service and they were able to help me order the proper rails for my tonneau cover. Great customer service. Thank you, sam

  Review of 9/5/23, following an experience of 8/8/23 by A A. *

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• 4 / 5

  

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  The cover works as advertised however when the QR code is scanned for the warranty on the door hanger document that came with the tonneau cover it sends me to the "Real Truck" website therefore I am unable to register my purchase for the warranty.

  Review of 8/29/23, following an experience of 7/31/23 by A A. *

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• 5 / 5

  

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  Oder came just as promised. Works great. Great salesman on your end

  Review of 8/24/23, following an experience of 8/1/23 by A A. *

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• 5 / 5

  

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  the website was very user friendly and easy to navigate. Morrie, my customer service representative was very knowledgeable and talked me through my purchase. The tonneau cover I ordered (bakflipmx4) is an excellent cover for my truck. It arrived in perfect condition and I installed it with no issues. Installation instructions were very easy to follow. Overall, I would highly recommend this company if you are ever considering purchasing a tonneau cover you own truck!!

  Review of 8/9/23, following an experience of 3/27/23 by A A. *

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• 4 / 5

  

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  Cover is good but the instructions for the carbon pro bed on the gmc sierra denali is lacking any type video support.

  Review of 8/3/23, following an experience of 7/7/23 by A A. *

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• 5 / 5

  

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  The price was the best that I found and shipping was free and earlier than estimated! Very pleased and I’ve already recommended to a friend that he purchase his cover there. There was some minor damage to the cover during shipping and I called them and they got a replacement part to me right away. I would definitely buy from them again.

  Review of 7/28/23, following an experience of 7/1/23 by A A. *

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• 5 / 5

  

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  Great customer service. Product arrived sooner than expected. Perfect fit, installed in 1hr. Looks great

  Review of 7/27/23, following an experience of 6/27/23 by A A. *

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• 5 / 5

  

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  It was delivered when scheduled and the bedrug came next day before ,got the cover the day befor3 the truck came in. Other than written instructions did not say the cover screws went on inside not outside which delayed install by2 hrs the video was correct.

  Review of 7/19/23, following an experience of 6/23/23 by A A. *

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• 5 / 5

  

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  Great product selection and terrific pricing on BakFlip F1s. Repeat customer and happy with all orders, product quality and quick delivery.

  Review of 7/13/23, following an experience of 6/17/23 by A A. *

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• 5 / 5

  

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  The ordering process was very easy and we saved a lot of money compared to other online retailers. Order was delayed by the manufacturer but that was not under Tonneau Factory Outlet control. I would recommend Tonneau Factory Outlet to everyone!!! Thanks!!!!

  Review of 7/6/23, following an experience of 5/28/23 by A A. *

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• 5 / 5

  

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  Everyone I dealt with on my orders was knowledgeable, helpful and patient.

  Review of 7/6/23, following an experience of 6/13/23 by A A. *

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• 5 / 5

  

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  Best cover and does not leak even in car wash.

  Review of 7/5/23, following an experience of 6/11/23 by A A. *

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• 5 / 5

  

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  This is the third bed cover I purchased from these guys and I have never been disappointed. Best prices out there and friendly reps.

  Review of 6/21/23, following an experience of 5/19/23 by A A. *

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• 5 / 5

  

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  Great, easy to install bed cover!

  Review of 6/21/23, following an experience of 5/24/23 by A A. *

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• 5 / 5

  

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  Excellent, best price I could find and fast shipping

  Review of 6/8/23, following an experience of 5/13/23 by A A. *

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• 5 / 5

  

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  No issues. Easy to install. Very nice cover.

  Review of 6/8/23, following an experience of 5/15/23 by A A. *

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• 5 / 5

  

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  This is my second Bak Flip cover I have bought and it continues to be the best cover that I know of. The install went great and just like the directions said. Looking forward to many yeasr of service with this cover on my truck.

  Review of 6/2/23, following an experience of 5/10/23 by A A. *

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• 5 / 5

  

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  I received my order. One of my rails was damaged. I called and a new part was sent within the week. This is an awesome cover. Easy to install. Durable and well built and finishes my truck perfectly. Way to go guys !

  Review of 5/29/23, following an experience of 5/2/23 by A A. *

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• 5 / 5

  

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  Good

  Review of 5/28/23, following an experience of 4/28/23 by A A. *

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• 5 / 5

  

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  Overall great experience.

  Review of 5/27/23, following an experience of 4/27/23 by A A. *

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• 5 / 5

  

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  Excellent customer service.

  Review of 5/25/23, following an experience of 5/1/23 by A A. *

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• 5 / 5

  

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  Great conversation with Morrie who was had the knowledge to assist me in making my selection and purchase! Shipping was fast and installation was very simple. Packing was adequately provided for shipping.

  Review of 5/25/23, following an experience of 5/2/23 by A A. *

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• 5 / 5

  

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  I’m a repeat customer and have have sent my friends to TonneauFactoryOutlet as well. Always a great experience!

  Review of 5/22/23, following an experience of 4/24/23 by A A. *

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• 5 / 5

  

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  Even though it took more than 1 month (due to fulfillment issues from Yakima) to receive my Yakima Locking Brackets, the customer service reps I chatted with were very accommodating and professional. They were able to secure my brackets and ship them to me, I'm very satisfied with my order!

  Review of 5/11/23, following an experience of 3/18/23 by A A. *

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• 5 / 5

  

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  Received my product when said, and the product was well packaged and of great quality.

  Review of 5/10/23, following an experience of 4/18/23 by A A. *

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• 5 / 5

  

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  Wonderful company, found a great deal for me and offered quick shipping!

  Review of 5/8/23, following an experience of 4/12/23 by A A. *

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• 5 / 5

  

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  Great experience! Premium product for a discount you can’t get anywhere else!

  Review of 5/2/23, following an experience of 4/4/23 by A A. *

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• 5 / 5

  

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  Great service and great shipping - was in shock how quick I received the order

  Review of 4/28/23, following an experience of 4/4/23 by A A. *

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• 4 / 5

  

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  First order was damaged when I received it. It was replaced immediately. The second top was easily installed but I noticed that a small puddle remained on the top after the first rain. This never happened on my old extang top. I hope this was an isolated incident. If not, how do I correct the issue?

  Review of 4/17/23, following an experience of 3/23/23 by A A. *

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• 5 / 5

  

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  Great price and very helpful when i had questions

  Review of 4/10/23, following an experience of 3/16/23 by A A. *

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• 5 / 5

  

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  Excellent Customer Service

  Review of 4/5/23, following an experience of 3/11/23 by A A. *

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• 4 / 5

  

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  Overall the tonneau cover is nice however the caps at the end of the cover near tailgate have clips and they pop off constantly. Also I have the new body style Chevy 1500 and the rubber seal does not make contact with the tailgate so I'm guessing water is going to leak in if it rains.

  Review of 4/4/23, following an experience of 3/9/23 by A A. *

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• 5 / 5

  

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  So easy to do business with. Best price. Product shipped quickly. Super happy.

  Review of 3/29/23, following an experience of 3/6/23 by A A. *

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• 5 / 5

  

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  Extremely helpful and professional I have bought in the past and will continue to buy from them in the future.

  Review of 3/29/23, following an experience of 2/24/23 by A A. *

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• 5 / 5

  

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  The advisor had strong product knowledge. Some of the information they sent me was useful.

  Review of 3/24/23, following an experience of 3/1/23 by A A. *

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• 5 / 5

  

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  It was really easy to navigate the website, locate and decide on the tonneau cover that I wanted. It took less time to all and order it at the lowest price I could find, anywhere. Shipping was very quick and the cover arrived in perfect condition. Installation instructions were good and the install video was even better. I wish more things worked this well. I’m very happy with my purchase and the service I received.

  Review of 3/22/23, following an experience of 2/23/23 by A A. *

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• 5 / 5

  

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  Quick shipping. Painless transaction for sure.

  Review of 3/22/23, following an experience of 2/22/23 by A A. *

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• 5 / 5

  

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  I love my tonneau cover and will highly recomend the tonneau factory outlet.

  Review of 3/17/23, following an experience of 2/20/23 by A A. *

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• 5 / 5

  

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  I got my shipment right away and didn't have any issues throughout the process. I will but from them again.

  Review of 3/16/23, following an experience of 2/18/23 by A A. *

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• 5 / 5

  

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  I got a great deal and really appreciated the customer service!

  Review of 3/12/23, following an experience of 2/4/23 by A A. *

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• 5 / 5

  

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  Great price and it came faster than they said it would! Great service!

  Review of 3/11/23, following an experience of 2/14/23 by A A. *

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• 5 / 5

  

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  👍👍👍👍

  Review of 3/9/23, following an experience of 2/9/23 by A A. *

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• 5 / 5

  

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  2nd truck I have ordered a tonneau cover for from this company both times they beat any other price out there with great customer service

  Review of 3/9/23, following an experience of 2/11/23 by A A. *

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• 5 / 5

  

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  Retrax pro is a really nice cover would recommend it to anyone. Also a good place to buy from

  Review of 3/8/23, following an experience of 2/11/23 by A A. *

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• 5 / 5

  

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  It was a pleasure doing business with them

  Review of 3/8/23, following an experience of 2/13/23 by A A. *

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• 5 / 5

  

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  Great service - product arrived on time and in excellent condition. I would recommend them to others. Great prices too.

  Review of 2/28/23, following an experience of 2/3/23 by A A. *

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• 5 / 5

  

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  Great price I was told 7 days to get arrived in 3 days can't beat that

  Review of 2/25/23, following an experience of 2/2/23 by A A. *

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• 5 / 5

  

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  I purchased the Retrax bed cover with the Thule TracRac SR. The price was the best I found. Both are working well and look great. There was a small issue with one of the products I ordered that was easily taken care of through their customer assistance. The communication was great and the issue was promptly fixed. I would recommend these products and this company.

  Review of 2/23/23, following an experience of 1/29/23 by A A. *

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• 4 / 5

  

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  Dealing with them good but the cover for 1700 that leak isn’t good

  Review of 2/22/23, following an experience of 1/29/23 by A A. *

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• 5 / 5

  

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  Great price and great customer service. Cover arrived way earlier than expected. I have bought covers from them twice and both experiences have been the same.

  Review of 2/22/23, following an experience of 1/25/23 by A A. *

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• 5 / 5

  

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  The TonneauFactoryOutlet site provided all necessary information about my cover, the sales team reached out to complete the purchase order, and product arrived on time!! Installation was quick and easy…Love the functionality and look.

  Review of 2/18/23, following an experience of 1/24/23 by A A. *

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• 5 / 5

  

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  The support staff at Tonneau Factory Outlet were fantastic and helped me with the order process and the shipping was exceptionally smooth. I would recommend without reservations and will return for future purchases.

  Review of 2/16/23, following an experience of 1/20/23 by A A. *

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• 5 / 5

  

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  They offered the best price on the tonneau I wanted and shipped it quick. All communication with customer service before the purchase was very professional.

  Review of 2/15/23, following an experience of 1/22/23 by A A. *

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• 5 / 5

  

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  Cover was on back order for a couple weeks. Came earlier than expected. Everyone I spoke to has been excellent to deal with. This is my 3rd or fourth cover from them and it has been great every time. Would definitely order again!

  Review of 2/3/23, following an experience of 12/21/22 by A A. *

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• 5 / 5

  

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  Great service!

  Review of 2/2/23, following an experience of 1/2/23 by A A. *

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• 4 / 5

  

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  I was informed by the autobody shop, the number on the box did not match the item in the box. However, I had to pay for the return shipping because it was the wrong cover for my truck. What a bomber.

  Review of 1/31/23, following an experience of 1/3/23 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 1/27/23, following an experience of 12/30/22 by A A. *

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• 5 / 5

  

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  They was very helpful when I call them, I received my order earlier than expected. The installation easy and appearance was nice.

  Review of 1/26/23, following an experience of 1/1/23 by A A. *

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• 5 / 5

  

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  The cover fits @ works well, however I have not rear corner puce on the top trim that cracked after opening the cover a few times. I’ll send in a picture to the order ready & am hoping they’ll replace it. The install went well. I purchased the optional tool box & it’s nice, but over priced for what it is, in my opinion. I recommend this cover to anyone!

  Review of 1/21/23, following an experience of 12/28/22 by A A. *

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• 5 / 5

  

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  Easy to install. Great product.

  Review of 1/19/23, following an experience of 12/23/22 by A A. *

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• 5 / 5

  

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  Questions were answered accurately and promptly. Price was very competitive as well. Excellent communication throughout the process.

  Review of 1/18/23, following an experience of 11/19/22 by A A. *

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• 5 / 5

  

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  My retractable cover came quick and was just as described!

  Review of 1/16/23, following an experience of 12/17/22 by A A. *

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• 5 / 5

  

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  Great service and the best prices! Had a piece damaged during shipping and received a replacement in 3 days!

  Review of 1/11/23, following an experience of 12/19/22 by A A. *

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• 5 / 5

  

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  This is our second truck bed hard cover purchased from Tonneau Factory Outlet. Awesome product, fair price and great folks to deal with.

  Review of 12/29/22, following an experience of 11/28/22 by A A. *

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• 5 / 5

  

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  Great Customer Service, pricing was amazing.

  Review of 12/28/22, following an experience of 11/25/22 by A A. *

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• 5 / 5

  

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  Great product and price

  Review of 12/22/22, following an experience of 11/29/22 by A A. *

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• 5 / 5

  

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  Great price... Was told 14 days shipped from the factory, Showed up on day 6. Excellent customer service !!!!!

  Review of 12/22/22, following an experience of 11/26/22 by A A. *

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• 5 / 5

  

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  Called and talked to customer service, he gave me a better deal than what was online. It was a very easy and fast process. I had my cover in less than 11 days. Thanks again.

  Review of 12/22/22, following an experience of 11/26/22 by A A. *

  *Pseudonymized data at the request of the author

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