Customer reviews for tonneaufactoryoutlet.com

Customer reviews

• 5 / 5 1

  

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  My order was shipped quickly, they communicated well and kept me informed of my order status. I had one item out of stock which they let me know of immediately. I received the out of stock item within a week of the initial order. Very pleased with customer service, thank you!

  Review of 4/10/24, following an experience of 3/10/24 by ANONYMOUS A.

• 5 / 5 1

  

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  Second cover I buy from factory outlet. But this one is really good. Smooth operation, easy to assemble. Of course, it’s price but well worth upgrading. Endless options with the rail system, to add racks or accessories. I can be camping one day. Taking bikes strolls another day. Or, loading my ladder for work.

  Review of 4/5/24, following an experience of 3/12/24 by MARICRUZ P.

• 5 / 5 1

  

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  I’m happy with this transaction . The site was easy to use,order and pay. My order was shipped the same day and arrived before I was expecting it. I will use this company again for my next truck

  Review of 4/5/24, following an experience of 3/13/24 by DARRYL R.

• 5 / 5 1

  

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  Went on easy and looks great. It’s just what I was looking for in my off road truck.

  Review of 3/4/24, following an experience of 2/5/24 by HAYLIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We are so very happy with our new cover. It fits great and it looks great. We ordered a seal for the back end for the minor gap, but unfortunately all these companies we ordered from sent terrible seals. Right after we ordered, then we got a notice that there would be a free seal with each order. If we had known, we would have waited 3 days LOL

  Review of 2/27/24, following an experience of 1/30/24 by GERALD D.

• 5 / 5 1

  

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  This is second Bakflip I have owned. The first one is going strong after 10 years.

  Review of 2/21/24, following an experience of 1/26/24 by JOE W.

• 5 / 5 1

  

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  easy to install. great cover

  Review of 2/20/24, following an experience of 1/11/24 by PAUL K.

• 5 / 5 1

  

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  The cover material seems to he very durable. Installation was very easy. Fully meets expectations.

  Review of 1/27/24, following an experience of 1/3/24 by KEVIN D.

• 5 / 5 1

  

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  I buy the same one every time I switch trucks. Easy to install and very durable.

  Review of 1/17/24, following an experience of 12/19/23 by DAN M.

• 5 / 5 1

  

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  My cover was delivered quickly and it fits and loos great!

  Review of 1/3/24, following an experience of 12/9/23 by ROD M.

• 5 / 5 1

  

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  We had a problem with shipping damage and they replaced the damaged cover right away. It's a great cover. Thanks for the great customer service

  Review of 12/28/23, following an experience of 11/29/23 by DIANA R.

• 5 / 5 1

  

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  The service provided by Tonneau Factory Outlet was outstanding. They were very helpful resolving a shipment error with BAK Industries and kept me informed throughout the process. I am very satisfied with my tonneau cover and would highly recommend Tonneau Factory Outlet to anyone looking to purchase a tonneau cover.

  Review of 11/1/23, following an experience of 10/6/23 by BERNICE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick and easy service with prompt service

  Review of 9/29/23, following an experience of 9/1/23 by NORMAN S.

• 5 / 5 1

  

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  The factory sent me the wrong size cover. So I call them and they got right on it and I had the replacement cover I a little over a week...

  Review of 9/21/23, following an experience of 8/25/23 by ALEX F.

• 5 / 5 1

  

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  I had a problem with the order and they corrected it immediately and when I realized I had a different ladder rack; (I ordered from another place) and needed a T-slot track, I called customer service and they were able to help me order the proper rails for my tonneau cover. Great customer service. Thank you, sam

  Review of 9/5/23, following an experience of 8/8/23 by SAM P.

• 4 / 5 1

  

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  The cover works as advertised however when the QR code is scanned for the warranty on the door hanger document that came with the tonneau cover it sends me to the "Real Truck" website therefore I am unable to register my purchase for the warranty.

  Review of 8/29/23, following an experience of 7/31/23 by MIKE L.

• 5 / 5 1

  

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  Oder came just as promised. Works great. Great salesman on your end

  Review of 8/24/23, following an experience of 8/1/23 by ROBERT H.

• 5 / 5 1

  

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  the website was very user friendly and easy to navigate. Morrie, my customer service representative was very knowledgeable and talked me through my purchase. The tonneau cover I ordered (bakflipmx4) is an excellent cover for my truck. It arrived in perfect condition and I installed it with no issues. Installation instructions were very easy to follow. Overall, I would highly recommend this company if you are ever considering purchasing a tonneau cover you own truck!!

  Review of 8/9/23, following an experience of 3/27/23 by DEAN L.

• 4 / 5 1

  

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  Cover is good but the instructions for the carbon pro bed on the gmc sierra denali is lacking any type video support.

  Review of 8/3/23, following an experience of 7/7/23 by SHELBY M.

• 5 / 5 1

  

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  The price was the best that I found and shipping was free and earlier than estimated! Very pleased and I’ve already recommended to a friend that he purchase his cover there. There was some minor damage to the cover during shipping and I called them and they got a replacement part to me right away. I would definitely buy from them again.

  Review of 7/28/23, following an experience of 7/1/23 by JETT G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great customer service. Product arrived sooner than expected. Perfect fit, installed in 1hr. Looks great

  Review of 7/27/23, following an experience of 6/27/23 by STEPHEN L.

• 5 / 5 1

  

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  It was delivered when scheduled and the bedrug came next day before ,got the cover the day befor3 the truck came in. Other than written instructions did not say the cover screws went on inside not outside which delayed install by2 hrs the video was correct.

  Review of 7/19/23, following an experience of 6/23/23 by PHIL S.

• 5 / 5 1

  

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  Great product selection and terrific pricing on BakFlip F1s. Repeat customer and happy with all orders, product quality and quick delivery.

  Review of 7/13/23, following an experience of 6/17/23 by ERIC E.

• 5 / 5 1

  

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  The ordering process was very easy and we saved a lot of money compared to other online retailers. Order was delayed by the manufacturer but that was not under Tonneau Factory Outlet control. I would recommend Tonneau Factory Outlet to everyone!!! Thanks!!!!

  Review of 7/6/23, following an experience of 5/28/23 by RICHARD R.

• 5 / 5 1

  

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  Everyone I dealt with on my orders was knowledgeable, helpful and patient.

  Review of 7/6/23, following an experience of 6/13/23 by MARK K.

• 5 / 5 1

  

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  Best cover and does not leak even in car wash.

  Review of 7/5/23, following an experience of 6/11/23 by BRAD T.

• 5 / 5 1

  

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  Great, easy to install bed cover!

  Review of 6/21/23, following an experience of 5/24/23 by DONALD M.

• 5 / 5 1

  

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  This is the third bed cover I purchased from these guys and I have never been disappointed. Best prices out there and friendly reps.

  Review of 6/21/23, following an experience of 5/19/23 by DAVID M.

• 5 / 5 1

  

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  No issues. Easy to install. Very nice cover.

  Review of 6/8/23, following an experience of 5/15/23 by ANONYMOUS A.

• 5 / 5 1

  

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  Excellent, best price I could find and fast shipping

  Review of 6/8/23, following an experience of 5/12/23 by SEAN C.

• 5 / 5 1

  

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  This is my second Bak Flip cover I have bought and it continues to be the best cover that I know of. The install went great and just like the directions said. Looking forward to many yeasr of service with this cover on my truck.

  Review of 6/2/23, following an experience of 5/10/23 by GERALD B.

• 5 / 5 1

  

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  I received my order. One of my rails was damaged. I called and a new part was sent within the week. This is an awesome cover. Easy to install. Durable and well built and finishes my truck perfectly. Way to go guys !

  Review of 5/29/23, following an experience of 5/2/23 by STEVE P.

• 5 / 5 1

  

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  Good

  Review of 5/28/23, following an experience of 4/28/23 by TONY H.

• 5 / 5 1

  

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  Overall great experience.

  Review of 5/27/23, following an experience of 4/27/23 by JOHN B.

• 5 / 5 1

  

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  Excellent customer service.

  Review of 5/25/23, following an experience of 5/1/23 by MIKE L.

• 5 / 5 1

  

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  Great conversation with Morrie who was had the knowledge to assist me in making my selection and purchase! Shipping was fast and installation was very simple. Packing was adequately provided for shipping.

  Review of 5/25/23, following an experience of 5/2/23 by LAWRENCE L.

• 5 / 5 1

  

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  I’m a repeat customer and have have sent my friends to TonneauFactoryOutlet as well. Always a great experience!

  Review of 5/22/23, following an experience of 4/24/23 by LUCAS J.

• 5 / 5 1

  

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  Even though it took more than 1 month (due to fulfillment issues from Yakima) to receive my Yakima Locking Brackets, the customer service reps I chatted with were very accommodating and professional. They were able to secure my brackets and ship them to me, I'm very satisfied with my order!

  Review of 5/11/23, following an experience of 3/18/23 by ANONYMOUS A.

• 5 / 5 1

  

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  Received my product when said, and the product was well packaged and of great quality.

  Review of 5/10/23, following an experience of 4/18/23 by ANONYMOUS A.

• 5 / 5 1

  

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  Wonderful company, found a great deal for me and offered quick shipping!

  Review of 5/8/23, following an experience of 4/12/23 by JOSH S.

• 5 / 5 1

  

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  Great experience! Premium product for a discount you can’t get anywhere else!

  Review of 5/2/23, following an experience of 4/4/23 by BRENTON M.

• 5 / 5 1

  

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  Great service and great shipping - was in shock how quick I received the order

  Review of 4/28/23, following an experience of 4/4/23 by TERRY H.

• 4 / 5 1

  

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  First order was damaged when I received it. It was replaced immediately. The second top was easily installed but I noticed that a small puddle remained on the top after the first rain. This never happened on my old extang top. I hope this was an isolated incident. If not, how do I correct the issue?

  Review of 4/17/23, following an experience of 3/22/23 by GARY C.

• 5 / 5 1

  

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  Great price and very helpful when i had questions

  Review of 4/10/23, following an experience of 3/16/23 by JEFFREY R.

• 5 / 5 1

  

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  Excellent Customer Service

  Review of 4/5/23, following an experience of 3/11/23 by SAMUEL Y.

• 4 / 5 1

  

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  Overall the tonneau cover is nice however the caps at the end of the cover near tailgate have clips and they pop off constantly. Also I have the new body style Chevy 1500 and the rubber seal does not make contact with the tailgate so I'm guessing water is going to leak in if it rains.

  Review of 4/4/23, following an experience of 3/9/23 by JAY S.

• 5 / 5 1

  

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  Extremely helpful and professional I have bought in the past and will continue to buy from them in the future.

  Review of 3/29/23, following an experience of 2/24/23 by FRED S.

• 5 / 5 1

  

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  So easy to do business with. Best price. Product shipped quickly. Super happy.

  Review of 3/29/23, following an experience of 3/6/23 by RICHARD W.

• 5 / 5 1

  

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  The advisor had strong product knowledge. Some of the information they sent me was useful.

  Review of 3/24/23, following an experience of 3/1/23 by FRANCIS T.

• 5 / 5 1

  

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  It was really easy to navigate the website, locate and decide on the tonneau cover that I wanted. It took less time to all and order it at the lowest price I could find, anywhere. Shipping was very quick and the cover arrived in perfect condition. Installation instructions were good and the install video was even better. I wish more things worked this well. I’m very happy with my purchase and the service I received.

  Review of 3/22/23, following an experience of 2/23/23 by MIKE F.

• 5 / 5 1

  

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  Quick shipping. Painless transaction for sure.

  Review of 3/22/23, following an experience of 2/22/23 by JON H.

• 5 / 5 1

  

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  I love my tonneau cover and will highly recomend the tonneau factory outlet.

  Review of 3/17/23, following an experience of 2/20/23 by AMELY A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I got my shipment right away and didn't have any issues throughout the process. I will but from them again.

  Review of 3/16/23, following an experience of 2/17/23 by LUIS Q.

• 5 / 5 1

  

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  I got a great deal and really appreciated the customer service!

  Review of 3/12/23, following an experience of 2/4/23 by MIKE C.

• 5 / 5 1

  

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  Great price and it came faster than they said it would! Great service!

  Review of 3/11/23, following an experience of 2/14/23 by JAMES C.

• 5 / 5 1

  

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  👍👍👍👍

  Review of 3/9/23, following an experience of 2/9/23 by DAVID K.

• 5 / 5 1

  

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  2nd truck I have ordered a tonneau cover for from this company both times they beat any other price out there with great customer service

  Review of 3/9/23, following an experience of 2/11/23 by DYLAN M.

• 5 / 5 1

  

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  It was a pleasure doing business with them

  Review of 3/8/23, following an experience of 2/13/23 by HERTHA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Retrax pro is a really nice cover would recommend it to anyone. Also a good place to buy from

  Review of 3/8/23, following an experience of 2/11/23 by RICHARD C.

• 5 / 5 1

  

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  Great service - product arrived on time and in excellent condition. I would recommend them to others. Great prices too.

  Review of 2/28/23, following an experience of 2/3/23 by STEVEN D.

• 5 / 5 1

  

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  Great price I was told 7 days to get arrived in 3 days can't beat that

  Review of 2/25/23, following an experience of 2/2/23 by DAVID R.

• 5 / 5 1

  

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  I purchased the Retrax bed cover with the Thule TracRac SR. The price was the best I found. Both are working well and look great. There was a small issue with one of the products I ordered that was easily taken care of through their customer assistance. The communication was great and the issue was promptly fixed. I would recommend these products and this company.

  Review of 2/23/23, following an experience of 1/29/23 by CHARLES W.

• 5 / 5 1

  

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  Great price and great customer service. Cover arrived way earlier than expected. I have bought covers from them twice and both experiences have been the same.

  Review of 2/22/23, following an experience of 1/25/23 by BRIAN S.

• 4 / 5 1

  

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  Dealing with them good but the cover for 1700 that leak isn’t good

  Review of 2/22/23, following an experience of 1/29/23 by JOHN F.

• 5 / 5 1

  

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  The TonneauFactoryOutlet site provided all necessary information about my cover, the sales team reached out to complete the purchase order, and product arrived on time!! Installation was quick and easy…Love the functionality and look.

  Review of 2/18/23, following an experience of 1/24/23 by KARL R.

• 5 / 5 1

  

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  The support staff at Tonneau Factory Outlet were fantastic and helped me with the order process and the shipping was exceptionally smooth. I would recommend without reservations and will return for future purchases.

  Review of 2/16/23, following an experience of 1/20/23 by PHILIP L.

• 5 / 5 1

  

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  They offered the best price on the tonneau I wanted and shipped it quick. All communication with customer service before the purchase was very professional.

  Review of 2/15/23, following an experience of 1/21/23 by FRANKLIN K.

• 5 / 5 1

  

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  Cover was on back order for a couple weeks. Came earlier than expected. Everyone I spoke to has been excellent to deal with. This is my 3rd or fourth cover from them and it has been great every time. Would definitely order again!

  Review of 2/3/23, following an experience of 12/21/22 by JUSTIN P.

• 5 / 5 1

  

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  Great service!

  Review of 2/2/23, following an experience of 1/2/23 by AARON H.

• 4 / 5 1

  

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  I was informed by the autobody shop, the number on the box did not match the item in the box. However, I had to pay for the return shipping because it was the wrong cover for my truck. What a bomber.

  Review of 1/31/23, following an experience of 1/3/23 by MARVA B.

• 5 / 5 1

  

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  Excellent service

  Review of 1/27/23, following an experience of 12/30/22 by STAN S.

• 5 / 5 1

  

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  They was very helpful when I call them, I received my order earlier than expected. The installation easy and appearance was nice.

  Review of 1/26/23, following an experience of 1/1/23 by RODNEY M.

• 5 / 5 1

  

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  The cover fits @ works well, however I have not rear corner puce on the top trim that cracked after opening the cover a few times. I’ll send in a picture to the order ready & am hoping they’ll replace it. The install went well. I purchased the optional tool box & it’s nice, but over priced for what it is, in my opinion. I recommend this cover to anyone!

  Review of 1/20/23, following an experience of 12/28/22 by MARK S.

• 5 / 5 1

  

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  Easy to install. Great product.

  Review of 1/19/23, following an experience of 12/23/22 by BRIAN M.

• 5 / 5 1

  

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  Questions were answered accurately and promptly. Price was very competitive as well. Excellent communication throughout the process.

  Review of 1/18/23, following an experience of 11/19/22 by JOHNNY G.

• 5 / 5 1

  

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  My retractable cover came quick and was just as described!

  Review of 1/16/23, following an experience of 12/16/22 by ANDREW E.

• 5 / 5 1

  

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  Great service and the best prices! Had a piece damaged during shipping and received a replacement in 3 days!

  Review of 1/11/23, following an experience of 12/19/22 by JAY E.

• 5 / 5 1

  

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  This is our second truck bed hard cover purchased from Tonneau Factory Outlet. Awesome product, fair price and great folks to deal with.

  Review of 12/29/22, following an experience of 11/28/22 by GARY T.

• 5 / 5 1

  

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  Great Customer Service, pricing was amazing.

  Review of 12/28/22, following an experience of 11/25/22 by SPENCER H.

• 5 / 5 1

  

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  Great price... Was told 14 days shipped from the factory, Showed up on day 6. Excellent customer service !!!!!

  Review of 12/22/22, following an experience of 11/26/22 by JAMES M.

• 5 / 5 1

  

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  Great product and price

  Review of 12/22/22, following an experience of 11/28/22 by SCOTT C.

• 5 / 5 1

  

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  Called and talked to customer service, he gave me a better deal than what was online. It was a very easy and fast process. I had my cover in less than 11 days. Thanks again.

  Review of 12/22/22, following an experience of 11/25/22 by DAN N.

• 3 / 5 1

  

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  The company is fine but the BAK unit is awful when retro fitted to fit a 2023 Honda Ridgeline. It leaks and it’s because the unit is a bad design for a 2023 Honda Ridgeline. I have installed 10 units on trucks I purchased and the BAK by far was the most expensive. I paid $839 with free shipping and the company was great to deal with but the quality of the fit from BAK which makes excellent units is a real bad design for Honda Ridgeline. I have to live with the unit Now I guess but Do Not Buy for a Honda Ridgeline. I wish now I Had bought another design to fit my Honda. Rough Country makes an excellent cover bit as of date 12-2022 they do not make one for a Honda and by the way Rough Country has the BEST priced units of all manufacturers. They are based in Dyersburg TN and make an excellent product for most trucks. BAK is awful and the highest priced unit on the market. Their Honda unit is bad and a no buy.

  Review of 12/21/22, following an experience of 11/24/22 by JOHN E.

• 5 / 5 1

  

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  I called in to get information on various options for a bed cover and by the end of the phone call I placed my order as the sales person provided excellent customer service and provide them most competitive price. I can’t speak to the product itself just yet as it is a Christmas gift and has not yet been installed.

  Review of 12/21/22, following an experience of 11/28/22 by KIMBERLY K.

• 4 / 5 1

  

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  First shipment was wrong fitment Part was looked up by Factory Outlet Personal. Second Bolts were incorrect for front running board brackets, bolts should have had threads full length of bolt and ones sent were only threaded halfway. Once issues were resolved love the steps.

  Review of 12/20/22, following an experience of 11/28/22 by SUNA L.

• 5 / 5 1

  

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  Nice to work with everything thing was just like they said

  Review of 12/20/22, following an experience of 7/27/22 by RICHARD C.

• 5 / 5 1

  

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  Received in a timely matter and in perfect condition.

  Review of 12/13/22, following an experience of 11/20/22 by WILLIAM S.

• 5 / 5 1

  

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  Best price I found anywhere, and delivered faster than promised. I will definitely buy from Morrie again.

  Review of 12/13/22, following an experience of 11/18/22 by DAVID G.

• 5 / 5 1

  

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  100% professional. Thanks

  Review of 12/2/22, following an experience of 11/8/22 by DANIEL W.

• 5 / 5 1

  

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  Great deal

  Review of 11/30/22, following an experience of 11/8/22 by DAVID S.

• 5 / 5 1

  

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  Product price was better than anywhere else on the Net, shipping was fast, and communication was excellent. Thank you!

  Review of 11/24/22, following an experience of 10/29/22 by PHIL K.

• 5 / 5 1

  

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  Customer service and product knowledge is always outstanding. Service is always prompt.

  Review of 11/18/22, following an experience of 10/19/22 by LEE M.

• 5 / 5 1

  

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  This outfit rocks, I was in, found an MX4 for my new RAM, paid for it and was logged out, all within five minutes. Best thing was I used standard shipping and it showed up on my doorstep three days later in perfect condition.

  Review of 11/17/22, following an experience of 10/25/22 by KEITH B.

• 5 / 5 1

  

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  They gave me the best price on the 'net. Add to that the cover arrived UPSed (one plastic corner trim was broken) I called them and I had a replacement in 2 days - no fuss at all! I highly recommend them and the BAK X4S.

  Review of 11/17/22, following an experience of 10/18/22 by HALVAR F.

• 5 / 5 1

  

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  All went as planned and saved over a $100 over everyone else I contacted.

  Review of 11/17/22, following an experience of 10/16/22 by GUDRUN O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  they gave me great service even after i messed up on paypal they still came thru for me

  Review of 11/16/22, following an experience of 10/20/22 by ANONYMOUS A.

• 5 / 5 1

  

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  Excellent.

  Review of 11/16/22, following an experience of 10/22/22 by JOHN H.

• 3 / 5 1

  

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  My order went smoothly. Customer service was nice, and the price was good. However, there're two flaws from this order. First of all, my order was delivered to my neighbor's house, across my house from the street. I had to wait for my neighbor to get home to ask for help moving the stuffs to my house. Secondly, the cover was missing parts. After I installed it, I found out that there's an open gap about 5 inches at the front end near the front cover. I called Tonneau the next day to complain about the missing part of the cover, then they directed me to call the manufacture myself. This is not nice! But after all the manufacture had sent me a good replacement. Thank you!

  Review of 11/12/22, following an experience of 10/18/22 by LONG L.

• 5 / 5 1

  

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  They give the best price up front and ship promptly. I couldn't find a lower price any where and I searched pretty hard!

  Review of 11/11/22, following an experience of 10/18/22 by CHUCK N.

• 5 / 5 1

  

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  Best price and fast shipping. Thanks

  Review of 11/10/22, following an experience of 10/16/22 by KAREN B.

• 4 / 5 1

  

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  The outlet sent my cover on time and was great, however the tonneau cover leaks in the corners. I have tried a few things, but sill leaks. If you could let me know anything I could do, that would get great.

  Review of 11/9/22, following an experience of 10/14/22 by DEONTE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  friendly service , great price and fast shipping

  Review of 11/8/22, following an experience of 10/12/22 by ALEJANDRIN K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They had the answers no one else did. I reveived my order intact and exactly when expected. The ladder rack works perfect.

  Review of 11/2/22, following an experience of 10/11/22 by FRITZ B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Having bought tonneau covers from other sites, I can tell you this is the best of the best for online tonneau cover purchase. Rick

  Review of 10/31/22, following an experience of 10/6/22 by ALISA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am a repeat customer with Tonneau Factory Outlet. They have competitive prices but more importantly they are there with great customer service when something goes wrong. The idiots at UPS managed to lose or damage 3 bike racks but they were persistent and finally number 4 arrived undamaged. It was no fault of theirs but they kept sending replacements with the only concern being my satisfaction. Plus one for Tonneau Factory Outlet and minus a million for UPS.

  Review of 10/30/22, following an experience of 9/29/22 by TARA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The purchasing process was super easy and great price. The product however came with missing parts. This is not their fault. I have contacted the manufacture directly.

  Review of 10/27/22, following an experience of 10/4/22 by CEASAR K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Always helpful and knowledgeable staff.

  Review of 10/26/22, following an experience of 10/2/22 by LUCIO S. *

  *Pseudonymized data at the request of the author

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