Customer reviews
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no customer service to respond, to chase up of order
Review of , following an experience of by JAVONTE D. *
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The response to my order and delivery was excellent. Very quick and appreciated. However, I had a damaged item, sent an email about it with photos and I am still waiting for a response. I sent the email to support@hlds.com.au and also to aussales@halleonard.com.au. I am a bit disappointed in the lack of response. Now I have a set of 3 Mugs and not a set of 4 for a 50th birthday gift. Sad.
Review of , following an experience of by NATASHA L. *
*Pseudonymized data at the request of the author
Answer by carlingfordmusic.com.auFlagHi Joanne. Sorry to hear of the issues you had. We have organised replacements to be sent to you. Please if you have any issue contact us on 02 9873 2333 or sales@carlingfordmusic.com.au As we always strive to help our customers.
Answer by Natasha LFlagThank you so much team. Murray contacted me and was very quick to arrange the replacement of the mug which I have received today. I appreciate your response to my issue and would be more than happy to change my rating to 5*****. I have now a perfect set for my friend's birthday. Kind regards Joanne
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